# Page 2 | Global Payments Integrated Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Global Payments Integrated the right Payment Processing solution for you? Explore 52 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121910/OpenEdge/reviews --- Global Payments Integrated 2.4 (52) [View alternatives](https://www.capterra.com/p/121910/OpenEdge/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Global Payments Integrated ## Showing most helpful reviews Showing 26-50 of 52 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Owner Retail Used the software for: 2+ years ### "Run from this company" March 3, 2022 1.0 Poor customer service, a guy named \[SENSITIVE CONTENT\] in Technical started cursing and calling me names because I expressed frustration over trying to change batch times. I've been trying for 14 months to get someone at OpenEdge to make the changes only to be told something different every time I call. Extremely unprofessional and they just lost 2 accounts and $200K a month. \[SENSITIVE CONTENT\], you just cost your company $7500 a month. I will tell every business owner I know what just happened to me. You just hired me to give OpenEdge a lifetime of advertising. Pros Up until I was treated unprofessional by \[SENSITIVE CONTENT\] in technical, I liked the integration. But I'm getting rid of them. Cons Virtually no customer service. Could not get anything resolved. They overcharged me $600 in December and $2300 in Jan. I received a credit for the $2300 but only after I insisted they overcharged. They are history. Review Source MB Michael B. President Health, Wellness and Fitness Used the software for: 2+ years ### "Worst product possible at the highest possible price" May 2, 2024 1.0 Would never do business with them again. Wouldn't recommend to my worst enemy or fiercest competitor. They need to just go out of business. Pros There was literally nothing I liked about it. It took online payments, but so do most others. Cons Never did a single thing it was supposed to in order to save us time. It actually increased our workload and I was paying fees that were utterly outrageous Reason for choosing Global Payments Integrated They said they could make online payments and set up payment plans and integrate with our software. Review Source RH Ryan H. owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Lack of Initiative/Clarity when explaining fees to customer" January 14, 2020 4.0 The staff is very friendly but maybe MGMT requires their salespeople to read Dale Carnegie's How To Win Friends and Influence People. The person I spoke to about this issue used a line straight from the book lol. They're definitely smooth at handling the disgruntled customer who was mad about lack of direct communication about monthly fees. I will be keeping an eye on these costs and possibly researching for another merchant. Entrepreneurs are a wild bunch by nature and don't like being messed with. Pros Whether genuine or not, I must admit the staff is personable and friendly. Cons I agree with some of the other negative reviews on this website. Transaction % fee and fee per swipe was discussed over the phone, as I clearly wanted to make it a point to discuss costs, but monthly rental fee was not discussed over the phone. It was written later, at the end of an email, which you can read below. I called and they pretended like it was my fault for not reading it, and were opposed to admitting that maybe their skill as salespeople had something to do with the situation. "I've reviewed your information and the application is now ready for signature. Please click this link to finish and sign CLICK HERE to finish Once I receive that signature, I will submit to my underwriters who usually take about 2 days to approve. As soon as it is, I will have the installation team call you and schedule a time to turn on the OpenEdge feature and show you how easy it is to process cards. Finally, I was able to get our finance team to permanently waive some additional monthly fees (roughly $40/mo) to offset the cost of the EMV chip reader, which is $29.99/mo and covers unlimited replacements if it malfunctions as well as a free upgrade to the latest/greatest every 2 years, so essentially you're getting the reader at no cost and saving around $10/mo." As you can see "CLICK HERE to finish" precedes a discussion of finances. These steps are backwards in the customer's mindset, but obviously in proper order for the salesperson. Review Source Response from Global Payments January 16, 2020 Hi Ryan - thank you for taking the time to leave a review. Our support team has reached out to discuss any concerns you may have. VR Verified Reviewer Founder Education Management Used the software for: 2+ years ### "In a saturated space, consider all options" October 14, 2022 3.0 I somewhat inherited the platform as it was part coded to our website, we are almost ready to terminate our account as we have substituted with another vendor. The Customer Service / Tech Support is near non existent, the reporting is very poor, fees are edging towards high for this service. Pros This is a very autiomated platform, ours is part coded into our www, as such everything does as it should. Probably it better feature is the ability to create & take payments over the phone. Cons Report, Billing, Invoicing , the later two being on a completely different platform with different login's. Also worth noting that none of the above are Accounts friendly ! Review Source GK GARY K. owner Retail Used the software for: 2+ years ### "Do Not Trust Them" June 4, 2019 1.0 Be careful with this company. Do not use them,. You sign a contract and then they hide language in the small print of your monthly statements and add on fees you will never know about and screw you out of as much as 112.50 each month. When you call them up and ask them, they cannot justify the add ons, just to say we buried it in the fine print of your statements. The professional way is to notify you have changes in your fee schedule. I asked them to send their authority to add on charges and they produced nothing and ripped me off for over 900.00 in 1 year. This company has no scruples and their service response is deplorable when you need someone on weekends. Pros no need to reconcile monthly bank statements or send to the accountant. Cons See review below. I was very dissapointed Review Source Response from Global Payments June 7, 2019 Hi Gary, We are very sorry to hear you felt you had a negative experience with our company and would like to provide some additional insights to hopefully help clear up some of your concerns. We take a lot of pride in our customer service and are one of the top-rated service organizations in our industry. Unfortunately, rate increases occur in the credit card industry that we do not control, often originating from the card associations themselves. And as a result, our rates are not locked-in forever, similar to what you would experience with a gas station. But we work hard to be competitive and navigate these situations with our clients. We do, however, always provide a thirty-day notice of any pricing adjustment on your merchant statements and you always have the opportunity to change providers if you feel we are not the best fit for your company. We hope this information is helpful, and would be willing to discuss if that makes sense. JT James T. General Manager Medical Practice Used the software for: 2+ years ### "Outrageous ripoff -- do no use Open Edge" June 13, 2019 1.0 No benefits -- do not use OpenEdge. Pros My firm had no choice but to use OpenEdge due to required software integration. Cons OpenEdge's credit card processing fees are much, much higher than other options. Even after the meager changes their "rate review" provided, my fees are well above what four other firms have quoted. Apparently, OpenEdge's hedge fund owners need to squeeze every penny of profit from small businesses like mine. Review Source Response from Global Payments June 17, 2019 Hi James - thank you for providing this valuable feedback. The experience and perception you have described runs counter to the work we are doing on behalf of our clients - and we'd love the opportunity to work with you directly and try to remedy this situation. Please contact our Client Advocate team at clientadvocates@openedgepay.com and use the subject "Capterra Review". This team would love to take a look at your processing history, learn more about your business and see if there is a better way to approach your pricing that sets you on a path to long-term success. We apologize that your experience so far hasn't been what you hoped for - please give us the opportunity to turn this around. MB Michele B. Office Manager/Biller Health, Wellness and Fitness Used the software for: 1-2 years ### "Pros and Cons" March 28, 2023 4.0 It has improved from when we first started 1 1/2 years ago Pros Being integrated with Chirotouch, one time data entry Cons I think they are a bit expensive and when we first began, customer service was hard to work with.we weren't being given the rate promised but they made it right and that is why we are still here. Reason for choosing Global Payments Integrated Same reason, it is integrated with Chirotouch and the promised fees. Review Source CC Cecilia C. Hair salon owner Retail Used the software for: 1-2 years ### "Global payments is the worst" November 30, 2023 1.0 Cons They suck so bad and steal all of your money Review Source Jeffrey B. Regional Sales Manager Automotive Used the software for: 2+ years ### "Openedge works well inside our dms " March 14, 2021 5.0 Open edge was easy to set up, it rarely gives us issues. Some days it accepts American Express, some days it does not. Pros Our dealership's DMS is AFS Solutions. We take payments daily and OpenEdge helps process credit card payments. We really like the ease of use and the simple integration. Cons We are unable to process CASHAPP credit card payments. Openedge says they are working on this issue but it's an everyday nuiseance. Review Source KS Kristi S. Accounting Hospital & Health Care Used the software for: 2+ years ### "Definition of Junk Fees" February 12, 2024 1.0 The most expensive out there, nickel & dime everything. Pros The payments make it from my website to my bank account. Cons We only use this company for our online payments because we cannot find anyone else to integrate with our software. They have a LONG list of monthly & quarterly fees that are beyond ridiculous, just to make their % seem competitive. Our 'real' fee last month was 13.6% thanks to the newly insane 'infrastructure upgrade fee'. WTF. Don't believe any claim that they are anywhere close to 5% or lower. Review Source JF Josh F. owner Facilities Services Used the software for: 1-2 years ### "Didn't Process A Penny Through GPI - But Was Still Billed " June 19, 2023 1.0 I signed up to use a delivery software company to operate my small business. during that process the software company snuck in GPI's payment application. I completed it (allegedly, they still won't send me a copy) and for the past year was begin charged 5 fees that added up to $140 a month.... the whole time I was using a different processing company not knowing this account was even established. paid out $2k+ and didn't process a dime... Pros Nothing - they are world class scam artists. Cons The fees associated with this company are unreal... they have truly figured out how to plunder and take advantage of small business "legally". Review Source VR Verified Reviewer Deputy Finance Director Government Administration Used the software for: 6-12 months ### "Horrible" August 17, 2022 1.0 Absolutely horrible!! GlobalPayments (OpenEdge) integrates directly with the City's ERP (Incode 10). There are no other integration options available. Customer service is lackluster as I continue to deal with overcharges dating back to April 2022. The City will likely drop ERP integration for better customer service. Pros The software integrates with the City's ERP (Incode). Cons Customer service, billing errors, rate increases without sufficient notice. Review Source VR Verified Reviewer Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "This is a RIP OFF!! Beware " October 10, 2022 1.0 We can't leave fast enough when a company is this dishonest. Pros The best thing is that we are dropping their service in 2 days Cons The salesperson, mine was \[SENSITIVE CONTENT\], promised very LOW rates but turned around and charged much higher. Here is a partial copy of an email sent to me... "Even with the integration saving you time and money, we are not expecting you to lose money on the processing! In fact, most of our clients are saving money each month by utilizing GPI. Eaglesoft has pre-negotiated group rates of 1.65% and $0.25 for all of your qualified transactions. " \[SENSITIVE CONTENT\] sure made it sound like we were going to be the 1.65% rate. That's not true the rate turned out to be over 3%. He kept emphasizing the 1.65% rate. VERY SHADY Review Source Hillary B. Manager Real Estate Used the software for: 1-2 years ### "Open Edge gets the job done" November 27, 2018 5.0 I use this everyday and it is the perfect software to use when processing cards. It’s easy and simple. I love it. Pros Open edge is perfect if you need your cards processed. It’s easy and takes only a few minutes. Cons There weren’t any problems with open edge Review Source GLE George L E. Owner Automotive Used the software for: 2+ years ### "Additional Fees!" December 17, 2019 1.0 Make sure to read every line on every statement and email, they will add fees and services and take your money even if you don't use the service charged for! Pros Credit card receipt printed on Repair Invoice, but it's not worth the extra fees! Cons The Added services and fees after the fact! Review Source Response from Global Payments January 2, 2020 Hi George, We are very sorry to hear you felt you had a negative experience with our company. Our client success team has reached out to help with your concerns. Please let us know if we can assist you with anything else. MB Matt B. Account Executive Financial Services Used the software for: 6-12 months ### "An easy product to use" January 25, 2024 5.0 Pros How easy and quick it is to use which helps us be more productive Cons Lack of features it is very limited compared to some Review Source MM Michaela M. Practice Manager Veterinary Used the software for: 2+ years ### "Integrates well with other programs" February 12, 2019 5.0 Overall we are very pleased with the service, we have had only a few issues the past 5 years we have been using the system. Great software that is easy to use and reliable. Pros Love that it easily integrated with our PM software making credit card processing a breeze. Competitive rates and easy to read statements. Easy to run reports and easy to refund when needed. Customer support is always prompt and helpful when we have issues, which is few and far between. Cons Honestly none that I can think of, rates to slowly raise over time but not any more than expected. Review Source Response from Global Payments February 13, 2019 Thank you so much for your kind review, we really appreciate your business! dC derek C. Office/Clinic Manager and nurse Medical Practice Used the software for: 1-2 years ### "Couldn't have a Patient payment portal without it" June 27, 2018 5.0 I can take ALL credit cards, patients can pay balance online, patients can be set up to pay monthly plans, fees are competitive, and I can accept apple pay Pros Competitive rates (they matched our current rate) on credit card transactions, able to set patients up on payment plans, patients are able to pay their whole or a portion of their balance online, able to take ALL credit cards for transactions, easy to set up, set up to ETF and we now can do apple pay from patients' mobile devices. Customer service and tech support are on top of their game Cons I can not think of any cons with this product, which is a first for me Just make sure you keep everything they tell you to do up to date to avoid fees, it is simple takes under 15 minutes Review Source rP roxy P. Rep Used the software for: 1-2 years ### "this is easily the worst system i have ever used." February 23, 2018 1.0 Pros The pros are its easy to use if you have simple transactions to complete, also another pro is that you can use this on a desk top, which is surprisingly difficult to find for whatever reason. Cons Cons is customer service is really non existant. if you have an issue with charge backs forget it and good luck with that. we did not have a good experience and 5 months latter we are still waiting for them to get back to us. Review Source JB Julie B. Project Manager Recreational Facilities and Services Used the software for: 2+ years ### "OpenEdge " August 17, 2022 2.0 It was good while it lasted, until we had other options that came in less expensive. Pros I like how it got us into online payment acceptance. Cons The expense was more than anywhere else. Review Source AG Amanda G. Chiropractor Medical Practice Used the software for: Less than 6 months ### "Easy to use and integrated with my EHR" December 5, 2019 5.0 Easy to get started and so far have no complaints about using them for payment processing. Pros It is integrated into my EHR which makes it very easy to keep track of billing and make sure charges dont get lost. They included a free terminal and their percentage rates are competitive. It was easy to enroll and easy to coordinate getting everything setup on my computer. They offer patients a variety of payment options and have a quick turnaround for depositing into my accounts. Cons As with a lot of software it wasn’t exactly Mac friendly but I was able to work around it with the install tech to get everything taken care of. Review Source Response from Global Payments December 6, 2019 Hi Amanda, Thank you for sharing this great feedback! We are thrilled to hear you're having a great experience with OpenEdge, and we're always here if you need any assistance. Thanks again! JG Jesse G. owner Entertainment Used the software for: Less than 6 months ### "Absolute waste of time horrible customer service" March 30, 2021 1.0 This company will waste your time. It took a month to set up service, yes a month. Worse, it's taken me 6 weeks of trying to simply change a bank account. After jumping through a laundry list of hoops to do that I've sat for weeks after being told it would be done in 5 days. There are a 1000 companies out there, trust when I tell you there is nothing special about this one don't waste time here. Pros nothing, nothing special. it works but nothing to write home about. Cons Nothing in particular, it's pretty simple. Reason for choosing Global Payments Integrated I was sold that it was a good service. Wrong. Don't do it, you've been warned. Review Source VR Verified Reviewer Patient Services Coordinator Medical Practice Used the software for: Less than 6 months ### "Simple POS" October 8, 2018 5.0 Pros Great POS system for Medical Practices. We've been using OpenEdge for almost 4 months and we definitely prefer it over our last system. Cons Bit of learning curve but overall great transition. Review Source TD Thomas D. Owner Hospitality Used the software for: Less than 6 months ### "Avoid at all costs" October 4, 2022 1.0 Pros Absolutely nothing!-- Truly crap product. Cons Old equipment, poor customer service, hidden fees, etc etc Review Source VR Verified Reviewer Doctor of Chiropractic Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great product!" November 13, 2018 5.0 Pros They matched my previous rates and they integrate with my regular software! Cons Haven't found anything I don't like yet. Review Source Similar Products Featured ## Related categories [Payment Processing](https://www.capterra.com/payment-processing-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.