Who Uses This Software?

Nonprofits that are small to mid sized. $500k in revenues to $20M revenues.


Average Ratings

11 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Fundly
  • www.fundly.com
  • Founded 2012
  • United States

About Fundly CRM

Fundly CRM takes nonprofit relationship management to an entirely new level - and without breaking the budget. With innovation and flexible subscription levels, Fundly CRM is unlike any other software for nonprofits. Fundly Connect simplifies the process of connecting people with volunteer opportunities and helping nonprofits manage those vital relationships.


Fundly CRM Features

  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management
  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management
  • Accounting
  • Committee Management
  • Donor Management
  • Dues Management
  • Event Management
  • Fundraising Management
  • Member Database
  • Membership Management
  • Social Media Management
  • Volunteer Management

Fundly CRM Reviews Recently Reviewed!

Service is excellent, the program is robust and an excellent value.

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support is fantastic, the software is easy to understand graphics; ease of use of the various input and access systems, detailed reporting, and price.

Overall: Efficiency, support, ease of use for myself and other internal customers.

AWESOME!

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The software is so easy to use, even for people like myself who are not so "technology literate"! Anytime I need assistance the staff avails themselves immediately. I can keep track of every single item regarding our organization in ONE place, this is most helpful for me especially since in the position of ED I wear many hats.

Cons: Occasionally the system will freeze up on me, but this is generally the only issue that I've encountered. I do not have any other cons to report at this time. The system has been for the most part AWESOME.

Overall: The software is extremely easy to access, and utilize.

Vendor Response

by Fundly on June 21, 2017

Thank you for your positive comments. I am so glad to hear that you enjoy using Fundly CRM. Call us if there is anything we can help you with.

Overall, we have had a great experience with Fundly. Lots of great features and amazing support.

May 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing about Fundly is their customer support. A great system is nothing without support to get you up and running and help you when you have a question. Their webinars are great, especially the Friday drop-in webinar. I also like how it helped us get our recurring donations mostly automated. All I have to do is go in and click to send the acknowledgment emails. They also have great ways to recieve donations and event registrations online. The donation widget we have on our website definitely increased our online donations.

Cons: The reporting feature can be hard to learn. It's very powerful and can do a lot when you get up to speed but the learning curve is steep. Luckily, they have the Reporting Huddles. I have gotten a lot of help from going to those.

Overall: More automation of recurring donations. Great for managing our events. Peace of mind knowing that support is available and responsive.

Fundraising Awesomeness

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: There is nothing like Fundly. Everything is all in one package for any of your fundraising needs. Our nonprofit, Race for Kids, solely uses Fundly for everything. We love it!

Vendor Response

by Fundly on April 20, 2017

Thanks! We appreciate the great feedback! We are proud to be a provider for the Race for Kids!

Systems & Startup

Apr 19, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As a young startup team, we at Old Sol Music Hall were looking for a customer relationship management tool that would grow with us and our nonprofit organization. With the dedicated support of the Fundly team, we were able to develop an awesome website; manage the abundance of information about our volunteers, donors, and concertgoers; and finish our first fiscal year feeling organized and ready for years to come.

Vendor Response

by Fundly on April 20, 2017

Thanks for leaving us a review! We would be interested in any additional feedback you can provide on how we can improve our overall quality and especially our ease of use! If there is a time that is convenient in the upcoming weeks, I would love to schedule a call.

STAY AWAY!

Mar 24, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: NONE

Cons: THAT IT EXISTS

Overall: This was a great company and product when it was nonprofiteasy, but ever since becoming Fundly CRM is has gone to the birds. Used to be a simple, user friendly experience. Now it is cluncky, not user friendly and some of the features are impossible to use unless you are a computer programmer.

Customer service does not exist with this company - be prepared to be thrown into the wolf's den. At best they will give you a list of instructions a day later, but that's all. Or they will tell you to watch a webinar. If you have nothing else to do but mess with a computer all day this might work for you, but most of us fundraisers do not (or probably don't know how because that is not our job!). Then the support personnel talk to you like your stupid because you can't figure out what they are talking about from their written instructions and they then want to charge you just for the privilege of talking to them on the phone.

The reporting feature is absolutely useless unless you are a computer engineer. Seriously! They farm out the reporting to a company called Exago that is for market research. I'm totally not kidding - check it out http://www.exagoinc.com/. This is what you have to look forward to. Nothing but headaches and anxiety.

Please do not fall for these people; especially the sales guy Dan. They do not care about you. They're only objective is to add more clients and definitely not to help you or your organization.

Recommendations to other buyers: STAY AWAY! Don't believe a word they say

Vendor Response

by Fundly on April 20, 2017

At Fundly. we understand that any new technology creates a learning opportunity that can sometimes feel daunting. We make every reasonable effort to ensure that our customers have a multitude of free training and tools to learn the features of the Fundly CRM platform. Unfortunately, in this case, the customer did not have the time to complete the training as offered and there was an unreasonable expectation that the Fundly team would do additional work for free. Although we made several attempts to engage in a solution, we regret that we were unable to sufficiently satisfy this organization's request.

Glitchy online convenience, Poor customer service

Apr 06, 2016
3/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: I started using this when it was NonProfitEasy. It seemed to be 5 guys running out of a garage. I ran into a number of bugs, that they fixed quickly, but I had a hard time matching their report numbers to outside sources. However, my real issue arose when first one, then a second employee promised something on pricing, but didn't follow through. Our company got a surprise charge. My emails went unanswered. Turned out first employee left the company, the other was out on leave - no one was checking their email. The company was very slow in resolving the issue, and communicated poorly during the resolution. I cannot recommend this company, there are others with same functionality and better service.

Annual Fundraising

Mar 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use, accessibility, and that it's from a well known and trusted source.

Cons: The lack of statistical reporting. It could benefit larger organizations to see where donations come from.

Recommendations to other buyers: Fundly is great for quick, last minute fundraising in smaller increments. Large fundraising might be better suited to a more agile site.

Fundly overview

Mar 01, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I trust that donations are delivered to intended recipients.

Cons: The website is a little cumbersome. The offers could be streamlined and categorized a bit better.

Recommendations to other buyers: Separate the donation offers more thoroughly - sending a band to California is nice, but it's not as critical as donating for a heart transplant.

Happiness is the key to knowledge: My journey using Fundly

Feb 27, 2015
3/5
Overall
3.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: How versatile the product is; you can apply it to essentially any situation.

Cons: It is not as secure as I would like; there are some problems with the security.

Recommendations to other buyers: Make sure you are reviewing the correct software, and evaluate the software.

I love it- it worked great for me!

Feb 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It was easy and nice to work with. The process was simple and everyone there responded quickly. It was very simple to raise money for a good cause.

Cons: There was really nothing that I didn't like. It was great the whole way around. There are no complaints at all.

Recommendations to other buyers: I would certainly recommend it. It's great and easy to work with.