FreeAgent

4.5 / 5 79 reviews

Who Uses This Software?

Small businesses and freelancers around the world. FreeAgent is most suited to micro businesses with up to 10 employees.


Average Ratings

79 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month
    See pricing details
  • Pricing Details
    Starting at £19/month for UK Sole Traders. Currently 50% off for 6 months.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • FreeAgent Central
  • www.freeagent.com
  • Founded 2007
  • United Kingdom

About FreeAgent

Say hello to your business' new best friend! FreeAgent's online accounting software brings everything together, from invoice and expense management to VAT, payroll and self assessment tax return filing. Any changes you make automatically update your accounts, giving you complete visibility of your income and expenses and showing your real-time profit position. reviews.co.uk facebook.com


FreeAgent Features

  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • Cash Management
  • Collections
  • Consolidation / Roll-Up
  • CPA Firms
  • Expense Tracking
  • Fixed Asset Management
  • Fund Accounting
  • General Ledger
  • Government
  • Multi-Currency
  • Payroll Management
  • Project Accounting
  • Purchasing
  • Revenue Recognition
  • Spend Management
  • Tax Management
  • Trust Accounting

FreeAgent Reviews Recently Reviewed!


Overall

Feb 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Overall experience is good. It allows to better organised both my bookeeping but as well my employee work due to its usability. Love as well the API integration that allow me to create custom analysis.

Cons: Too much focus on UK client. We are an Italian company and some of the functionality available for UK are really complex to achieve for us and required workaround. Billing only in 1 currency is crazy, why do you have invoice in multiple currency but billing cannot be done? It should be a simple addition to make but it has been year that people asked for this and still not implementation. Country specific payroll. Although I am aware it will be impossible to enable payroll for every country out of the box why don't allow customer to customized the payroll functionality to meet payroll requirements or add important deadline for taxing purpose. Even the export functionality can be improve and should be added to every areas from timesheet to bill, from invoice to expense with filter that allow you to specify the data you want to export. VAT calculation for Intrastat - due to the internationalisation of business should be easier to export only bill and invoice that are related to country outside your normal business area. What about language package? Again if not possibile provide an LDK that allow client to customize the interface.

Brilliant tool that I rely on daily

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It just works. The software looks good on desktop and connects to the mobile app well. From invoicing, to time tracking, to payroll, tax returns ... so much functionality and pretty much error free. Unlike other financial software, you don't need to pay more for features like payroll and multi-currency. Win.

Cons: It would be useful to have a few more multi-currency features (e.g. multi-currency bills and expenses).

FreeAgent - Great and Gets Better

Feb 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: FreeAgent is a fantastic product. I have only needed to use support a couple of times and they were more unusual questions. As a freelancer, keeping an eye on income and expenditure, billing and chasing invoices and recording expenses with my phone is really important. Add to that the easy submission of my tax return and it really is a great piece of software.

Cons: I am a little disappointed that I could not receive any of the discounts offered to new customers. (e.g. 6 months half price).

Great

Feb 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: My accounting needs are quite basic and I haven't used Free Agent for long enough to have found cons yet.

Pros: The visibility it provides me on my business. Easy to use, the link with the bank account makes things very straightforward.

Fantastic - makes my business life so much easier

Feb 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the user interface, which is easily customisable and visually it is really appealing. Makes accounting fun! Easy to use, once you know how to access some of the features. I have a straightforward business in private medical practice and this software takes care of my invoicing, accounting and expenses all in one, with automatic updating of all the relevant information at your fingertips. Both my secretary and I can access the software from anywhere, so it makes for easy team-work. One of the best features for me is the projects section, where I can keep track of the numerous expert reports that I have on my books at any one time.

Cons: Sometimes working out how to find something, or to alter a document isn't intuitive, and I have had to refer to the website for help, which has always been useful (so far). (NB I think the user who didn't like being referred to My Business Works is being unnecessarily unfair to this software because they had to go through a Barclays intermediary - Barclays are known for their poor service, but this is not FreeAgent...)

An outstanding find with exemplary customer service

Feb 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of use combined of the platform which is exceptionally intuitive, combined with the brilliant customer service.

Cons: FreeAgent appears somewhat UK-centric, although the support is still exceptional. The banking does connect to banks in Canada and I have been able to manage harmonized sales tax in Ontario. It may have some current limitations to make it a credible better substitute for Sage, in respect of the tax nuances across different Canadian Provinces.

Excellent all-in-one package to manage my business

Feb 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Very easy to use and gives valuable, easy to read information on status of the business. Easy to set up and monitor invoices and add information. Excellent automatic calculation of tax liabilities and ability to file through interface.

Cons: The bank feed for importing HSBC bank transactions is terrible and takes an age to import transactions which is disappointing with todays technology. From the forums this appears to be a longstanding issue that should have been fixed by now but isn't and unsure if it will be. Self-assessment should be updated to include ability to add capital gains and property income.

Business usage

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the simplicity, direct tax sending features and time tracking. App solution for mobile is also very good

Cons: I would like to have my projecta overview on mobile. I dont get why should I write at least one hundred characters here....

Great when everything is simple and goes smoothly, difficult to customise or correct

Feb 09, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: the mobile app is great for tracking time or updating expenses while on the road Like the time reporting features to report by contact or project Tax Timeline also really helpful for getting a quick understand of what's owed

Cons: It's difficult to make corrections on invoices, especially if an expense or time item is labeled wrong, requires deleting/creating a new invoice rather than being able to unlock the items associated with it and fix them. Layout options for invoices are very limiting unless you create your own CSS file. Can't change account type without contacting admin - ie I mistakenly set up as a sole trader instead of private ltd company and says I have to contact customer service to change it.

Its good

Feb 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to setup and use - the mobile app is pretty good making it easy to add expenses. Bank feed is handy. I use the API to import expenses.

Cons: Expensive compared to competitors like Xero, bank feed is slow. Perhaps you can add integrations for credit cards too to automatically pull in expenses.

Very good product for a small business

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Easy to use with a good range of functions and fantastic customer support. Regularly updating with new features. Weekly emails with tips are helpful too. Excellent tax reporting features.

Cons: Bill feature is limited. Often I want to split an invoice between multiple ledger codes so I have to create it twice.

Essential for sole trader's accounting

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One of the things that scared me about going freelance, was the accounting and book-keeping part this entails. After researching similar web-based solutions, I decided upon subscribing to Freeagent. I wouldn't be able to run my business without it. Everything I need, from invoicing and clients database, to expense filing and completing my self-assessment is there, easy to use and access. When I needed some help or clarifications about something, the staff were prompt and eager to help me and made sure my issues were resolved in any case. Highly recommended software & service!

Cons: I find that the mobile app has limited functionality compared to the desktop site. I would like the same level of editability when it comes to the handling of bank transactions, as I have via my internet browser.

High quality accounting with unparalleled ease.

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of set-up Complete flexibility Integrates with my banking transactions automatically (Barclays) Automated explanations, and complete the rest on my iPhone app - on train, in bed etc! Superb reports fit for any accountant, better than many! Invoices look amazing and the automatic chasing / thanking clients for payment is a delight Self assessments completed in a doddle - and for free as part of our subscription.

Brilliant- wouldnt use anything else to run my business

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Incredibly customer support from trained accountants who are always able to give me advise as and when i need it.

Cons: Only thing I would change is being able to re-enrol for VAT instead of having to open a new account as it took some time to transfer my data over into a new account.

Very easy to use, a bit pricey for my use case, but good for more complex businesses

Feb 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Well designed and appealing UI Clear presentation of salient data Good, clear financial reports - P&L, Balance Sheet, various ledgers The tax return function looks well designed but I have not had the need to use it yet. Intuitive to use, with good tutorials Good online help and FAQ/KB section Good quality and fast customer support

Cons: For the smaller business who fancies something a bit more than the basic Quickbooks, it is a little pricey and I don't use the payroll/time tracking and projects features or have multiple users which would better justify the higher price. The account linking is poor to middling for credit cards with manual imports and some data manipulation required. Even when I log in to Lloyds and get my bank accounts I can't see my Lloyds credit cards, although this may well be a limitation on the Bank side.

Very convenient and easy to use/implement

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease to use, easy to input data and access to overview info. quote feature is SO convenient. Gives you the professional looks we wanted to transmit to our customers. Convenient database to keep track on projects

Cons: Reports adjustments and correcting info is a bit complicated. You gotta go around several times in order to have the chance to modify data that was missplaced.

Excellent software for my business

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I run a limited liability partnership and FreeAgent gives me the ability to control the accounts without having to involve accountants. Everything is so easy from generating the accounts for Companies House, managing my travel expenses, time tracking and billing, and sorting out VAT and self assessment returns. The best accounting software I've yet discovered for a freelancer business. It has all of our needs covered.

Cons: I had some initial issues but that was mainly because I didn't know what I was doing. A bit of browsing round the help pages soon sorted that out.

Love it

Feb 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Exceptionally easy to use and easy to learn. I keep the tab open every day. It's easy to "undo" if you make a mistake in an invoice. There's basically nothing that can't be undone by reverting to draft. The recurring invoices tool is really helpful. I don't use the feature where it'll email invoices/reminders. I prefer to do that myself and it's really easy ¿ nothing to really keep track of since I invoice all clients on the same day each month. They make it easy to label bank transactions so as long as I remember to do that once a month or so, all my accounting reports are always current. I don't have to spend too much time on accounting and I don't really have any complaints. The customer service is always fantastic.

Cons: I wish the time tracking feature were just a little slicker. I use Toggl for time tracking, and then I import hours for each client each month. Not a big deal, but one of those little things that would put it over the top.

Does it all

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so easy to use. I haven't had any training on it (no need, it's pretty intuitive, and you can find answers easily on the Internet). It's always there on my desktop or phone. I used to use Excel spreadsheet which was free, but a bit of a 'mare, but now I have peace of mind knowing I'm compliant. I haven't used it for my self-assessment yet, but will soon find out how easy that is too. Fingers crossed.

Cons: The importing tranasctions don't always work. I'm not VAT registered and so have to manually change this every time. A way to schedule recurring future invoices in advance would be good too.

Excellent Product

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use, when I've needed to contact customer support they have responded promptly. I have no problem whatsoever recommending this to anyone, in fact I have and we've started using it for our not for profit user group. I can't go back to not using it.

Overall, I love FreeAgent

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integrates with my bank accounts and PayPal. Does bookkeeping without me having to know how to do bookkeeping. Great referral program! Good support when I've needed it.

Cons: Reports and accounts set up is skewed to the UK market (my American CPA is used to seeing certain things set out differently). Bank feeds can be slow to update.

Brilliant for freelancers

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Perhaps might be too simple if you have a particularly complicated business setup (although I am just guessing here because I only need and have only experienced the setup for a simple freelancer arrangement like mine)

Pros: Simple to setup for a freelancer like myself Very easy to use Absolutely great that it submits tax returns for you

Does the job

Feb 08, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Relatively simple to use. Provides overview of everything nicely. Imports bank feed which is the most useful part of FreeAgent.

Cons: When the bank feed goes wrong, it really goes wrong. They were reluctant to help, so had to figure it out myself. Personally, I think it's just a bit too expensive considering what the competition are offering.

Make life easier

Feb 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
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Pros: It makes my life easier. I was spending at least half a day totting up time spent and billing clients but Freeagent does it all for me at the touch of a button. That has been the absolute stand out time saving feature for me. Plus it's not complicated, easy to use and displays everything clearly.

Cons: Every month I have to re-input the tasks for clients. I wish it would hold onto those so that I could re-use them for my ongoing clients.

Good product, good UI, good customer support, a bit pricey but worth it for my business.

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: FreeAgent is a fully-featured accounting and invoicing web app that comes with a great little mobile app too. It has a really clear and easy-to-use interface, making it easy to navigate and produce invoices, check your accounts for selected periods, track your time, manage projects... the list goes on. But for all the functionality, it never feels cluttered. I've experienced great support whenever I've asked for it and it hasn't ever produced any unexpected errors or bugs. It just works.

Cons: I wanted to recommend this product to my wife for her business but it's just a little bit too expensive for a startup small sole trader company like hers. A reduced cost account type for single users would be great.

Magnificent Customer Support, Good Accounting System

Feb 08, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: FreeAgent is more advanced than my previous service provider, Freshbooks. It allows me to handle the split between personal/business bank accounts and their expenses better and even submits my tax return to HMRC for me. The few times I've contacted their support, they have responded quickly, actually understood what I've asked and provided a detailed response, specific to my issue.

Cons: As a sole trader working on various contracts for 7.5 hours per day, I need to be able to track my time and bill my clients based on it. This is the only area where I found Freshbooks to have the edge¿it provided a daily timeline where I could click on my start time, enter the duration, client and project and track my time visually. This meant that I could tell at a glance where there were gaps in my day and correct them accordingly. FreeAgent allows me to add Timeslip entries, however it can get confusing quite quickly as there is no start time and no visual timeline. I have to rely on the running total of hours shown per day and try to work out the amount of hours to submit per task. So the interface isn't as intuitive as I would like, but the wealth of other extra features I have access to with FreeAgent does go some way to making up for it. FreeAgent does also work out at around double the monthly subscription price of Freshbooks, which isn't ideal in my circumstances, but I do feel I am getting a better all-round product for the money.

Takes the pain out of keeping accounts

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Pros: ability to photograph receipts and store them within expenses All the main categories of expenses are there Links to your business bank account

Cons: Con: One major drawback is that you can't print out a consolidated tax return before or after filing. For sole traders a tax return is often the only way to prove income when applying for loans, etc, and HMRC doesn't offer this service either.

collates all my financhial admin

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ongoing admin collation, logging of all receipts can see future tax amount owing invoicing directly from the system

No longer fully trust Freeagent

Feb 08, 2018
2/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's useful to be able to see the state of my business finances at a glance and it's great to be able to send professional invoices - but it's a lot of money for an invoice template.

Cons: I no longer fully trust Freeagent, especially around banking, after I spotted that not all transactions are not being imported. When I raised it with customer services they basically just agreed that no, not all transactions are being imported, but couldn't give me a reason why or suggest how they would fix this, just said that I should check all transactions manually. What's the point of having an import feature if you then have to repeat everything manually? Meant I had to spend hours checking transactions and VAT returns to pick up transactions that Freeagent had missed. I certainly would no longer trust it with my tax return, so I have to employ an accountant as well. Also, when recognising transactions, Freeagent seems unable to recognise transfers between accounts, meaning they all have to be approved manually, despite the fact they happen time after time.

Keeps me organised.

Feb 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: FreeAgent is great for tracking projects from quote to invoice to payment. It makes the daunting task of tax a breeze too.

Cons: There are always a few user specific scenarios that aren't catered for (usually there is a work around). Can't think of any for me though.

Keeps me informed and saves time and money

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows me to keep on top of the financial position of my company allowing me to make decisions with up to date knowledge. Compared to my peers who don't use the software I am saving time and money doing my accounting.

Cons: The mobile app is not as feature rich and some of the functionality that it does have does not share the same options as the web version e.g. split transactions

Brilliant

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love free agent. It makes invoicing, book keeping and automating reminders very easy. It's also very easy to modify your invoice designs. Customer support has always been good on the few occasions I've needed them.

Cons: I'd like to be able to do reports on a monthly basis rather than the preset options. Little bit more expensive than it's rivals.

Capterra-loader

Great accunting software, really easy to use!

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Fantastic software for your company. Easy to use and complete. You can manage your customers, raise invoices and do your payroll.

Cons: The software is improving over the years, but you might have some issues when it comes to make payments and raise invoices in other currencies.

Capterra-loader

Make book keeping hassle a thing of the past

Jan 22, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I hate taxes and book keeping work. Using just common sense, you can immediately do 90% of tasks within FreeAgent, quickly and easily. FreeAgent staff are on standby to help you with the other 10%. It's fantastic.

Cons: Some of the features are not intuitive, and take a bit of practice to get right. The one time I have had to use a work around is the system does not have a function allowing you to remove partner drawings directly from a foreign currency PayPal account. Hardly a deal-breaker.

Overall: Time saving, professional appearance to clients, cloud-based, quick and easy to learn

Okay but not great

Jan 19, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Does what it's supposed to. Lots of functionality with more control than quickbooks. Reports are nice.

Cons: Bank transactions never automatically imported. Created random transactions based on categorization of others. Overall, each of its functions seem to function better independently than they integrate.

Simple, may to use and already used by out acceptant

Jan 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple, lightweight and just does exactly what you require from a accounting tool. Interface is easy to navigate and there is a very low learning curve. I would recommend this tool to small businesses / freelancers.

Cons: Doesn't integrate with newer online style bank accounts for automated feeds at all. (e.g. transfer wise bank accounts) . Sometimes doesn't recognise recurring bank transactions meaning it takes longer to explain

Capterra-loader

Great, powerful,

Jan 11, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: FreeAgent is one of those programs that integrates all sorts of difficult tasks into one single multi-use product. We specifically use it for payroll, invoicing and accountancy and find the integrated approach saves time and helps us quickly track accountancy errors and oversights.

Cons: The live link to the bank account statements is often glitchy and can cause a headache for those trying to account for every transaction.

Capterra-loader

Makes bookkeeping easy for a novice, and still keeps an accountant happy

Jan 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: At the moment it's free through my business banking account - I tried it because of this but it would definitely be worth paying for. I am relatively new to running a business and the software is very intuitive for a novice. My accountant is pretty happy with it too, so that's a big thumbs up!

It makes invoicing and payment of exenses very easy, and is great for keeping track of money coming in/out and keeping an eye on invoices due for payment.

Payroll is incorporated (you can file it with HMRC through FreeAgent or let your accountant do it separately).

I also like the fact that it reminds me when my corporation tax and annual accounts are due.

In a few clicks I can see my profit & loss account and my trial balance as well as spend in the different (customisable) categories. Really helps me keep on top of everything.

The Android app is also great for reconciling payments and recording expenses on the move.

The help files are fantastic, and the clear accounting descriptions and explanations make them a great resource for a small business even if you don't use the software.

Cons: Exporting information is a bit tricky in some areas - you can get a pdf out quite easily but an xls or csv would be more useful (you can export the entire company dataset as a csv, but not filtered individual elements such as unpaid expenses or balances within individual accounts). In some cases you can get round this by cutting and pasting, but it's a bit fiddly.

Exporting all company data does not export attachments - so you need to keep a separate copy of scanned receipts etc outside FreeAgent.

It is one of the more expensive cloud accounting software packages out there, but I have looked at a whole range and you can't beat the functionality, so that's what you are paying for I guess!

Overall: Saves me a whole lot of time, and helps me keep clear records for my accountant.

Reviewed lots of options made the decision to go with FreeAgent and never looked back, great product

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, intuitive, provides high quality information about the state of play of my business and my ongoing liabilities for tax and keeps easy track of who owes us money and how to send reminders. Quotation system works well, bank integration excellent and shared access for my back office book keepers means a lot less hassle. Love the App for capturing expenses and mileage

Cons: Worry about their inability to let me download copies of all scanned images I have added. I really cannot find anything else to say

Overall: Peace of mind, credible management information, easy ways of doing my quotations and billing, streamlined data capture of receipts and mileage, reduced my back office admin costs and made our lives easier

As an event planner, it makes me happy to use FreeAgent because of easy access.

Oct 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Cheap depending on your business needs or the size of the business.
Famous for its incredible invoice templates
Shows your real-time profit position and it automatically updates your accounts.
Cloud-based, so there is no software to download or install
The interface is very friendly and lovely.

Cons: Online help, known as My Business Works Support has been known to be rather unhelpful and excessively rude
Tends to receive bugs or glitches that often take time to repair, if fixable at all
Even though this program offers Multiple Currency options, the proper support for this feature is seriously lacking
Not very quick with software updates (some have been waiting years for new and desired features)

Overall: Estimates and proposals
Invoice templates
Simple payroll and automatic back feeds
Tax timelines (you¿ll never miss a deadline again!)
Self-assessment tax return filing
Unlimited users and transactions
Support accountants are available to answer any questions
First 30 days are free, I was excited about this and I was very happy about this.

Great software

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use and efficient.

Cons: Some of the entry and location of contacts could be smoother.

Overall: I've been using free agent for invoicing and accounts for a client of mine and it is so easy and intuitive. When you do get stuck their customer service team are available and ready to help.

Not bad, but not great!

Dec 05, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Value for Money

Comments: The software is well organized and basically fits our needs, but could use improvements in many key areas. One being reporting and employees - former employees remain listed for reports even though they are not needed. It would be far easier to just list active employees to make creating reports easier. Add to that that there is no way to create custom reports that you use regularly. All and all the software works well, it just needs some enhancements to these areas to make it easier to use.

Simple Accounting for UK Businesses

Aug 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: As a business owner with minimal accounting experience I was introduced to FreeAgent about three years ago. It has transformed our business from cumbersome spreadsheet accounts and Word invoices to a really convenient and efficient system.

Pros: Automated invoicing and accounts overview that highlight things before they become an issue. Fantastic UK based support team.

Cons: A little more expensive than some of the competitors.

Recommendations to other buyers: Give FreeAgent a try. It is simple to use and well worth the money.

Exceptionally Poor Customer Support

Sep 18, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I originally found Freeagent around three years ago. I was very excited when I found I could use Freeagent through "My Business Works", a service offered by Barclays, at a reduced rate - except nobody decided to make it clear support is outsourced to "My Business Works" - perhaps the most key feature of freeagent. For around three years I have always been in contact with friendly, kind and lovely staff at Freeagent who have always been happy to provide us with support - I have always avoided "My Business Works Support" as their staff are especially unhelpful, condescending and rude. That was until today. A stubborn, although polite lady refused to give us support despite my explanation of the poor support "My Business Works" offers. Quite simply her unkind, unfriendly action has lost a customer, we are moving to a far more powerful and equally easy to use software called Xilo, with much better support in January. I used to think Freeagent was an actual service whereby one might not be bound to the selfish red-rape rules of the world, and was instead a friendly platform with every customer's interest at heart. I would recommend all to consider Xilo over Freeagent. That is of course unless you want a kick in the teeth for being a long-term loyal customer!

Vendor Response

by FreeAgent Central on September 25, 2015

Hello Oscar, Thank you for taking the time to leave feedback. My name is Kevin McCallum and I am Business Development Director at FreeAgent and directly responsible for managing our relationship with MyBusinessWorks. I'm really sorry that you've not had a good experience with MyBusinessWorks support and I wanted to let you know that we take these kind of issues very seriously and I am currently discussing this matter with MyBusinessWorks. As you know from your previous discussions with our support team, we do take all our customer support obligations very seriously and pride ourselves on the support we provide to our customers. It is worth pointing out that MBW provide support on a number of the products you have access to through their package, whereas at FreeAgent we focus solely on our own software. The only way to receive full unlimited support from our support team would be if you were a direct subscriber to FreeAgent. As we¿ve said previously, if you wanted to transfer your account over to become a direct subscriber then we would be more than happy to help you do this. If you'd like to do this please email me on kevin@freeagent.com and I can arrange it for you To reiterate, I'm sorry that you are not happy with the support you have received from MBW but I am now dealing with this personally. Kind regards, Kevin

Perfect Companion for Accounting

Aug 31, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I was introduced to Freeagent by my accountant, Balance Accountants. My business needs are met very easily with Freeagent, I have a small company which is Residential Care and Home Care business. The cloud base system allows my accountant to access my work and I'm able to have meetings with bank managers etc without having to lug lots of paperwork about, everything is at my fingertips. Also im based in the South and my business and accountant are in the North, so logistically it works very well for me. The system I have found very easy to use and if I have ever got stuck, my accountant can sign in and talk me through it. Once you get yourself set up and familiarised, you won't believe how much simpler accounting gets. I use for all bookkeeping and invoicing. I would use it for payroll but hey....my payroll lady would be out of a job! But I reckon she uses it as she's always smiling never stressed.

Pros: Live bank feeds, easy to use, perfect for invoicing, accounting for small businesses, keeping the accountant and bank manager happy with the efficiency! It does everything (for me and my business needs) apart from making me coffee :-) Always a pleasure using freeagent, it's really fun to use!

Cons: Ive been using it for nearly two years.... Can't fault it! Not sure if I could add a further business to the platform, for example: using same login details but be able to switch between businesses?? That would be really good.

Great for keeping things organised

Aug 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using FreeAgent since 2011 and its really helped to keep my business in control. Tracking of finances, bills, invoices as well as time and expenses is straightforward, and most importantly keeps my accountant happy at year-end!

Pros: Easy to use Excellent customer support

Cons: Doesn't handle subcontractors as a distinct category of user. We have associates who book time and expenses which are billed to clients. We have to set them up as employees and then work around VAT, etc. to make sure we charge customers right amounts and pay contractors accordingly.

A Fun to Use Accounting App

Jan 19, 2015
5/5
Overall

Comments: Sounds like an Oxymoron doesn't it, Accounts & Fun. FreeAgent is just that, fun to use, easy to understand and fast. It has everything you need, links to your bank, multi-currency, great invoicing templates I could go on & on, but it's best feature is the top notch world beating support, they understand business, and are quick and willing to help. Highly Recommend.

Pros: It's Fun to Use. It's easy to Use. Great dashboard gives up to date snapshot of the business

Cons: Definitely not a Con. :-)

Vendor Response

by FreeAgent Central on June 29, 2015

Thanks, that's very kind of you!

Excellent

Jan 19, 2015
5/5
Overall

Comments: I've been using FreeAgent for several years and now do the book-keeping for four separate companies using it. Having changed from the abominable Sage, I found FreeAgent a breath of fresh air. Even for my busiest company, I find I only have to do the book-keeping when the VAT is due every quarter and it takes no more than a day. At the end of each financial year, I give my accountant restricted access to they can prepare the accounts. I also find the advice I get from FreeAgent priceless- whether that's what I can claim for "home use" or how to iron out inconsistencies with journal entries. Overall, an excellent product. My only criticism is that the automatic downloading of bank statements takes so long that I've turned it off and manually download/upload them as it's quicker.

Pros: Easy to use Fully featured Good guidance built into the process of "explaining" entries Fairly efficient "guessing" of transactions Excellent support

Cons: Automatic bank account synchronisation doesn't work efficiently for me (I use Lloyds)

Great service

Nov 19, 2014
5/5
Overall

Comments: When moving to freelancing this was the first product I was recommended and using it has been great. Its nice and clean and I havent had any issues with getting clients to pay with it past the normal hurry alongs. They have been very quick and clear to answer my accounting questions too.

Pros: It keeps everything paired down and simple and easy to find. Also feel I have learned more about how to file my taxes with the built in pages and submission. Loading data form my bank account and tagging it saves time too.

Cons: I would like to be able to search my bank account entries to check all is tagged up.

airplane mechanic

Sep 21, 2014
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: I just saw my email about my allowance

I like Freeagent

Mar 18, 2014
4/5
Overall

Comments: I've been using freeagent now for just under a year and I'm really impressed by the amount of work that has gone into making this such an intuative accounting package. The customer support is quick and it has a number of excellent features, although I would like to see more - things like the lack of proper multi currency support is an issue for me also...and it has been on the 'to do' list for some time now.

Pros: Ease of use, good features, excellent graphics, totally customisible

Cons: There are some niggly bugs that still pop up every now & again. Although none of these are major (e.g. a bank account feed stop working etc.) and they are simple to fix, it does take time away from what I'm supposed to be doing.

lacks multi-currency support

Apr 03, 2013
2/5
Overall

Comments: FreeAgent lacks proper support multiple currency. Around a year ago, they said they were adding it. A year later, it's still not there! If you need this feature, its absence is a real killer. Xero seems to have it.

Pros: Interface is pretty good.

Cons: They say they are "working on" this crucial feature but a year later, nothing.

Vendor Response

by FreeAgent Central on November 19, 2014

Hi there. FreeAgent has multi-currency, multi-language invoicing and as of early 2014 allows you to record bank accounts in a foreign currency also.

Easy Accounting for my Services Firm

Jan 07, 2013
5/5
Overall

Comments: FreeAgent has made the management of my creative firm a little less painful. The new mobile site has really saved me a ton of time allowing me to keep up on invoices while on the road.

Perfect tool for freelancers

Apr 23, 2012
5/5
Overall

Comments: I am an IT freelancer in the UK with almost no bookkeeping skills. The application has intuitive interface and is quite easy to use. At the same time it has extensive functionality. I can do my invoicing, providing quotes, estimates, etc... I am using it with Google Apps

Pros: Google apps integration

FreeAgent saved us so much time

Nov 08, 2010
5/5
Overall

Comments: Really well thought through product. Designed with small businesses in mind rather than just trained accountants!

Pros: Quick to understand Nice dashboard. Quite motivating to see that invoice timeline! VAT returns are so much easier. All of our team can use it.

Cons: Very little, would like projects to work slightly better, and be able to add projects on the fly. And automatic bank feeds which are coming soon will be great. It would be nice to generate invoices and bill part of them up front.

Clean and easy to use interface

Nov 06, 2010
4/5
Overall

Comments: FreeAgent is an easy to use accounting system with integrated proposal, invoicing, expense and mileage modules, as well as the usual accounting functionality like VAT and bank account reconsolidation (explaining all transactions). We find that it offers good value and saves us time and hassle. Declaration: we offer FreeAgent to our clients but have tried to keep this review as objective as possible for the sake of credibility. We do use FreeAgent ourselves after having reviewed a few online accounting systems.

Pros: - Clean and easy to use interface - Easy and professional invoicing with email templates and automatic reminders - Integration with Google Apps (single sign on - universal navigation) and Capsule CRM - VAT calculations with easy linking to HMRC

Cons: None so far. It would be great if we could have an even deeper integration with Capsule and perhaps other CRM's as well?

Feb 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Feb 12, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Feb 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Feb 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Feb 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Feb 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Feb 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Feb 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Sep 21, 2017
1/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Apr 17, 2017
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Feb 20, 2017
4/5
Overall

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Oct 29, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Dec 01, 2015
5/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support
4 / 5
Value for Money

Oct 28, 2015
5/5
Overall

Oct 07, 2015
5/5
Overall