FreeAgent Central

FreeAgent

4 / 5 29 reviews

Who Uses This Software?

Small businesses and freelancers around the world. FreeAgent is most suited to micro businesses with up to 10 employees.


Average Ratings

29 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month
  • Pricing Details
    Starting at £19/month for UK Sole Traders. Currently 50% off for 6 months.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • FreeAgent Central
  • www.freeagent.com
  • Founded 2007
  • United Kingdom

About FreeAgent

Say hello to your business' new best friend! FreeAgent's online accounting software brings everything together, from invoice and expense management to VAT, payroll and self assessment tax return filing. Any changes you make automatically update your accounts, giving you complete visibility of your income and expenses and showing your real-time profit position. reviews.co.uk facebook.com


FreeAgent Features

  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • Cash Management
  • Collections
  • Consolidation / Roll-Up
  • CPA Firms
  • Expense Tracking
  • Fixed Asset Management
  • Fund Accounting
  • General Ledger
  • Government
  • Multi-Currency
  • Payroll
  • Project Accounting
  • Purchasing
  • Revenue Recognition
  • Spend Management
  • Tax Management
  • Trust Accounting

FreeAgent Reviews Recently Reviewed!

As an event planner, it makes me happy to use FreeAgent because of easy access.

Oct 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Cheap depending on your business needs or the size of the business.
Famous for its incredible invoice templates
Shows your real-time profit position and it automatically updates your accounts.
Cloud-based, so there is no software to download or install
The interface is very friendly and lovely.

Cons: Online help, known as My Business Works Support has been known to be rather unhelpful and excessively rude
Tends to receive bugs or glitches that often take time to repair, if fixable at all
Even though this program offers Multiple Currency options, the proper support for this feature is seriously lacking
Not very quick with software updates (some have been waiting years for new and desired features)

Overall: Estimates and proposals
Invoice templates
Simple payroll and automatic back feeds
Tax timelines (you¿ll never miss a deadline again!)
Self-assessment tax return filing
Unlimited users and transactions
Support accountants are available to answer any questions
First 30 days are free, I was excited about this and I was very happy about this.

Absolutely brilliant accounting software!

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am a photographer so not a numbers person but FreeAgent has made working with numbers and my accounts understandable even to myself. To me the biggest plus is the customer support- absolutely brilliant! Almost all their team is trained in accounting and able to give you specific problem solving for your business. Another big plus is their loyalty scheme. I have been using it for so long now and recommended it to so many people that I am only paying 50% of the soft of their software through their FreeAgent Angel scheme- where you receive 10% off for each person you recommend the software to using your unique code.

Cons: On very rare occasions I wish that when the software guesses what my transactions were it could tell a bit more specifically on things like PayPal but this is not a failing of the software but a failing of how the transactions appear on my bank statements.

Overall: An ability to finally be in control of my own accounts!

Great software

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and efficient.

Cons: Some of the entry and location of contacts could be smoother.

Overall: I've been using free agent for invoicing and accounts for a client of mine and it is so easy and intuitive. When you do get stuck their customer service team are available and ready to help.

Not bad, but not great!

Dec 05, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Value for Money

Comments: The software is well organized and basically fits our needs, but could use improvements in many key areas. One being reporting and employees - former employees remain listed for reports even though they are not needed. It would be far easier to just list active employees to make creating reports easier. Add to that that there is no way to create custom reports that you use regularly. All and all the software works well, it just needs some enhancements to these areas to make it easier to use.

Simple Accounting for UK Businesses

Aug 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: As a business owner with minimal accounting experience I was introduced to FreeAgent about three years ago. It has transformed our business from cumbersome spreadsheet accounts and Word invoices to a really convenient and efficient system.

Pros: Automated invoicing and accounts overview that highlight things before they become an issue. Fantastic UK based support team.

Cons: A little more expensive than some of the competitors.

Recommendations to other buyers: Give FreeAgent a try. It is simple to use and well worth the money.

Exceptionally Poor Customer Support

Sep 18, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I originally found Freeagent around three years ago. I was very excited when I found I could use Freeagent through "My Business Works", a service offered by Barclays, at a reduced rate - except nobody decided to make it clear support is outsourced to "My Business Works" - perhaps the most key feature of freeagent. For around three years I have always been in contact with friendly, kind and lovely staff at Freeagent who have always been happy to provide us with support - I have always avoided "My Business Works Support" as their staff are especially unhelpful, condescending and rude. That was until today. A stubborn, although polite lady refused to give us support despite my explanation of the poor support "My Business Works" offers. Quite simply her unkind, unfriendly action has lost a customer, we are moving to a far more powerful and equally easy to use software called Xilo, with much better support in January. I used to think Freeagent was an actual service whereby one might not be bound to the selfish red-rape rules of the world, and was instead a friendly platform with every customer's interest at heart. I would recommend all to consider Xilo over Freeagent. That is of course unless you want a kick in the teeth for being a long-term loyal customer!

Vendor Response

by FreeAgent Central on September 25, 2015

Hello Oscar, Thank you for taking the time to leave feedback. My name is Kevin McCallum and I am Business Development Director at FreeAgent and directly responsible for managing our relationship with MyBusinessWorks. I'm really sorry that you've not had a good experience with MyBusinessWorks support and I wanted to let you know that we take these kind of issues very seriously and I am currently discussing this matter with MyBusinessWorks. As you know from your previous discussions with our support team, we do take all our customer support obligations very seriously and pride ourselves on the support we provide to our customers. It is worth pointing out that MBW provide support on a number of the products you have access to through their package, whereas at FreeAgent we focus solely on our own software. The only way to receive full unlimited support from our support team would be if you were a direct subscriber to FreeAgent. As we¿ve said previously, if you wanted to transfer your account over to become a direct subscriber then we would be more than happy to help you do this. If you'd like to do this please email me on kevin@freeagent.com and I can arrange it for you To reiterate, I'm sorry that you are not happy with the support you have received from MBW but I am now dealing with this personally. Kind regards, Kevin

Perfect Companion for Accounting

Aug 31, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I was introduced to Freeagent by my accountant, Balance Accountants. My business needs are met very easily with Freeagent, I have a small company which is Residential Care and Home Care business. The cloud base system allows my accountant to access my work and I'm able to have meetings with bank managers etc without having to lug lots of paperwork about, everything is at my fingertips. Also im based in the South and my business and accountant are in the North, so logistically it works very well for me. The system I have found very easy to use and if I have ever got stuck, my accountant can sign in and talk me through it. Once you get yourself set up and familiarised, you won't believe how much simpler accounting gets. I use for all bookkeeping and invoicing. I would use it for payroll but hey....my payroll lady would be out of a job! But I reckon she uses it as she's always smiling never stressed.

Pros: Live bank feeds, easy to use, perfect for invoicing, accounting for small businesses, keeping the accountant and bank manager happy with the efficiency! It does everything (for me and my business needs) apart from making me coffee :-) Always a pleasure using freeagent, it's really fun to use!

Cons: Ive been using it for nearly two years.... Can't fault it! Not sure if I could add a further business to the platform, for example: using same login details but be able to switch between businesses?? That would be really good.

Great for keeping things organised

Aug 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using FreeAgent since 2011 and its really helped to keep my business in control. Tracking of finances, bills, invoices as well as time and expenses is straightforward, and most importantly keeps my accountant happy at year-end!

Pros: Easy to use Excellent customer support

Cons: Doesn't handle subcontractors as a distinct category of user. We have associates who book time and expenses which are billed to clients. We have to set them up as employees and then work around VAT, etc. to make sure we charge customers right amounts and pay contractors accordingly.

A Fun to Use Accounting App

Jan 19, 2015
5/5
Overall

Comments: Sounds like an Oxymoron doesn't it, Accounts & Fun. FreeAgent is just that, fun to use, easy to understand and fast. It has everything you need, links to your bank, multi-currency, great invoicing templates I could go on & on, but it's best feature is the top notch world beating support, they understand business, and are quick and willing to help. Highly Recommend.

Pros: It's Fun to Use. It's easy to Use. Great dashboard gives up to date snapshot of the business

Cons: Definitely not a Con. :-)

Vendor Response

by FreeAgent Central on June 29, 2015

Thanks, that's very kind of you!

Excellent

Jan 19, 2015
5/5
Overall

Comments: I've been using FreeAgent for several years and now do the book-keeping for four separate companies using it. Having changed from the abominable Sage, I found FreeAgent a breath of fresh air. Even for my busiest company, I find I only have to do the book-keeping when the VAT is due every quarter and it takes no more than a day. At the end of each financial year, I give my accountant restricted access to they can prepare the accounts. I also find the advice I get from FreeAgent priceless- whether that's what I can claim for "home use" or how to iron out inconsistencies with journal entries. Overall, an excellent product. My only criticism is that the automatic downloading of bank statements takes so long that I've turned it off and manually download/upload them as it's quicker.

Pros: Easy to use Fully featured Good guidance built into the process of "explaining" entries Fairly efficient "guessing" of transactions Excellent support

Cons: Automatic bank account synchronisation doesn't work efficiently for me (I use Lloyds)

Great service

Nov 19, 2014
5/5
Overall

Comments: When moving to freelancing this was the first product I was recommended and using it has been great. Its nice and clean and I havent had any issues with getting clients to pay with it past the normal hurry alongs. They have been very quick and clear to answer my accounting questions too.

Pros: It keeps everything paired down and simple and easy to find. Also feel I have learned more about how to file my taxes with the built in pages and submission. Loading data form my bank account and tagging it saves time too.

Cons: I would like to be able to search my bank account entries to check all is tagged up.

airplane mechanic

Sep 21, 2014
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: I just saw my email about my allowance

I like Freeagent

Mar 18, 2014
4/5
Overall

Comments: I've been using freeagent now for just under a year and I'm really impressed by the amount of work that has gone into making this such an intuative accounting package. The customer support is quick and it has a number of excellent features, although I would like to see more - things like the lack of proper multi currency support is an issue for me also...and it has been on the 'to do' list for some time now.

Pros: Ease of use, good features, excellent graphics, totally customisible

Cons: There are some niggly bugs that still pop up every now & again. Although none of these are major (e.g. a bank account feed stop working etc.) and they are simple to fix, it does take time away from what I'm supposed to be doing.

lacks multi-currency support

Apr 03, 2013
2/5
Overall

Comments: FreeAgent lacks proper support multiple currency. Around a year ago, they said they were adding it. A year later, it's still not there! If you need this feature, its absence is a real killer. Xero seems to have it.

Pros: Interface is pretty good.

Cons: They say they are "working on" this crucial feature but a year later, nothing.

Vendor Response

by FreeAgent Central on November 19, 2014

Hi there. FreeAgent has multi-currency, multi-language invoicing and as of early 2014 allows you to record bank accounts in a foreign currency also.

Easy Accounting for my Services Firm

Jan 07, 2013
5/5
Overall

Comments: FreeAgent has made the management of my creative firm a little less painful. The new mobile site has really saved me a ton of time allowing me to keep up on invoices while on the road.

Perfect tool for freelancers

Apr 23, 2012
5/5
Overall

Comments: I am an IT freelancer in the UK with almost no bookkeeping skills. The application has intuitive interface and is quite easy to use. At the same time it has extensive functionality. I can do my invoicing, providing quotes, estimates, etc... I am using it with Google Apps

Pros: Google apps integration

FreeAgent saved us so much time

Nov 08, 2010
5/5
Overall

Comments: Really well thought through product. Designed with small businesses in mind rather than just trained accountants!

Pros: Quick to understand Nice dashboard. Quite motivating to see that invoice timeline! VAT returns are so much easier. All of our team can use it.

Cons: Very little, would like projects to work slightly better, and be able to add projects on the fly. And automatic bank feeds which are coming soon will be great. It would be nice to generate invoices and bill part of them up front.

Clean and easy to use interface

Nov 06, 2010
4/5
Overall

Comments: FreeAgent is an easy to use accounting system with integrated proposal, invoicing, expense and mileage modules, as well as the usual accounting functionality like VAT and bank account reconsolidation (explaining all transactions). We find that it offers good value and saves us time and hassle. Declaration: we offer FreeAgent to our clients but have tried to keep this review as objective as possible for the sake of credibility. We do use FreeAgent ourselves after having reviewed a few online accounting systems.

Pros: - Clean and easy to use interface - Easy and professional invoicing with email templates and automatic reminders - Integration with Google Apps (single sign on - universal navigation) and Capsule CRM - VAT calculations with easy linking to HMRC

Cons: None so far. It would be great if we could have an even deeper integration with Capsule and perhaps other CRM's as well?

Sep 21, 2017
1/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Jul 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Apr 17, 2017
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Feb 20, 2017
4/5
Overall

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Oct 29, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Dec 01, 2015
5/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support
4 / 5
Value for Money

Oct 28, 2015
5/5
Overall

Oct 07, 2015
5/5
Overall