# Page 2 | FreeAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is FreeAgent the right Accounting solution for you? Explore 178 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/122008/FreeAgent/reviews

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FreeAgent

4.5 (178)

[View alternatives](https://www.capterra.com/p/122008/FreeAgent/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of FreeAgent

## Showing most helpful reviews

Showing 26-50 of 178 Reviews

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Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Owner  
Accounting  
Used the software for: 2+ years

### "Seriously overpriced awkward software"

September 20, 2018

1.0

I bought into the whole cool new FreeAgent software buzz and as the price was high, I thought, they must be able to offer better features than the others. To say that I was disappointed is a gross understatement. There are so many flaws in this software, I'm surprised they haven't yet been sued under fit for purpose laws. I definitely recommend staying away from this software and if you do have to use it, beware.

Pros

It does try very hard to be all things to minuscule businesses. The customer service department are available most of the time but not always competent.

Cons

They guys who wrote it think they are cool so they write really unprofessional familiarity messages that are really desperate. The software is awkward, cumbersome and I don't trust the outcomes. It dangerously empowers unqualified users to do their own tax returns wrongly and invites HMRC to investigate them. It empowers unqualified users to process their own payroll wrongly meaning that they miss out on allowances that are available through qualified accountants. The software isn't capable of carrying out simple basic level bookkeeping tasks and the customer services department dream up complicated workarounds rather than getting the issues fixed. Buyers beware,

Review Source

Response from FreeAgent Central

October 1, 2018

Hi there, Thanks for taking the time to share your thoughts. FreeAgent works with 1,000+ accountant practices in the UK who use and recommend us for their small business clients. Our aim is to empower those small business owners with their finances, not to provide accounting advice. Instead, we facilitate submitting filings to HMRC through FreeAgent. Our software is fully compliant and we¿re recognised as an approved partner by HMRC. See their lists of approved software providers here: http://ow.ly/5PA530m2EB3. We also recommend our customers work with an accountant when needed and share a directory of accountants: http://ow.ly/OU2T30m2OJZ. We're nationally recognised in the industry and were recently awarded Small Business Accounting Software of the Year: http://ow.ly/oZZv30m2E11. As we're constantly working to grow our software, we really appreciate user feedback. If you¿re happy to share more, we¿d love to hear from you: support@freeagent.com Many thanks, FreeAgent Team

MH

Matthew H.  
Operations Manager  
Facilities Services  
Used the software for: 1-2 years

### "Freeagent decent software"

February 17, 2026

4.0

They are very helpful when I do not understand something and they also are willing to look at issues rather than expect me to sort.

Pros

Simple to use and can easily process required documents. The customer services is probably the best part of this company.

Cons

Could do with some more templates and easier to add pages. I think the worst part is the templates they need to bade easier

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing FreeAgent

Ease of use and found freeagent alot more aligned to my business

Switched from

[Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/)

Sage is to difficult and over complicated, Freeagent is user friendly

Review Source

SM

Sherry M.  
Executive Manager  
Leisure, Travel & Tourism  
Used the software for: I used a free trial

### "FreeAgent makes small business accounting easier"

December 20, 2025

5.0

We sampled FreeAgent and found it very easy to learn and use and it was easy to get assistance with the support.

Pros

What I like most about FreeAgent is that it is a good way to invoice clients and track payments as well as manage expenses. It is a great product for small businesses. I also like that is uses the cloud.

Cons

The negative about FreeAgent is that ist is based in the UK and only offers free access if you have a bank in the UK. It also does not have tiered pricing like Quickbooks offers.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

We switched from Quickbooks to try out FreeAgent due to the ease of use and cost of FreeAgent.

Review Source

RB

Rhys B.  
Senior Product Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Great for managing start-up accounTS"

May 6, 2025

4.0

Freeagent is an easy way of keeping track of company accounts. For a small company such as ourselves, it is important that we have a solid accounting software which dosen't cost the earth. My overall experience was great, and it was implemented well internally.

Pros

I like the UI the most, it's clean and simple. Easy to create company profiles and set up quotes and invoices. Great for when multiple people need invoice the same account.

Cons

There could have been a few more reminders internally when invoices go unpaid. Rather than clicking through the list of accounts.

Review Source

LC

Luke C.  
Operations Director  
Marketing and Advertising  
Used the software for: 2+ years

### "Excellent interface and features "

March 8, 2025

5.0

Excellent interface and features. It has helped my business manage my finances exponentially.

Pros

FreeAgent is super easy to use and manages my entire business finances from invoices, bills, VAT and personal finance. I like that it also syncs with my banking accounts.

Cons

I do not feel like there are any real negatives with FreeAgent.

Review Source

JJ

Jonathan J.  
Owner  
E-Learning  
Used the software for: 1-2 years

### "It makes managing your company easy"

November 9, 2024

5.0

Overall I think this is a great application. I don't often need to go searching for answers on how to use it, but when I do, there is also a good knowledge base to fall back onto.

Pros

The best thing about FreeAgent is the dashboard view. From here I can see at a glance how my business is running, with clear visuals giving trends over time for cashflow, invoicing timeline, bank balances, expenses, bills, profit and loss and tax.

Cons

When entering an expense (not using smart capture) it is really easy to put the wrong date in.

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing FreeAgent

Accountants supported FreeAgent but not QuickBooks.

Review Source

VR

Verified Reviewer  
Coach  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Free Agent for business"

December 14, 2025

4.0

Overall, pretty good, I didn't use it for to long due to business circumstances but it was good using an accounting softwear once you know how.

Pros

The clean interface, helpful guidance and once you do know how to use it, the ease of use. It made accounting easier and came free with Mettle.

Cons

It is a learning curve and a bit fiddly, but all these softwears are. I did find that if you didn't dial in the account perfectly it did get messy at times.

Review Source

ML

Mick L.  
Graphic designer  
Design  
Used the software for: 1-2 years

### "FreeAgent Software Update"

May 16, 2025

4.0

It has made my yearly accounts so much easier to finish on time with the direct contact with my accountant.

Pros

Easy to use and the constant reminders allow me to update my business records through my NatWest account.

Cons

Was difficult to get my accountant to connect but once this was resolved it was plain sailing.

Review Source

Tiffany S.  
Database administrator  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Top mark nowadays "

February 14, 2025

4.0

Pros

I love this tool because it is easier to create and invoice and manage invoices

Cons

Cost of free agent tool is higher compared to it's competitors

Review Source

GS

Glen S.  
Director  
Staffing and Recruiting  
Used the software for: 6-12 months

### "FreeAgent - The Perfect Accounting Tool"

November 3, 2024

5.0

Apart from great software, the customer service is amazing. I also get accountancy help. Very easy to understand the layout and add accounts to it.

Pros

FreeAgent is so easy to use. The customer support is fantastic. FreeAgent integrates with your bank accounts (bank feed), so you always have an accurate picture of your finances. NatWest Bank owns FreeAgent, so you know there is a good name behind it.

Cons

In the cash flow projection, one field resets itself, but they have taken that onboard and will tweak the code.

Review Source

VR

Verified Reviewer  
Director  
Computer Software  
Used the software for: 6-12 months

### "Very good all round!"

September 16, 2024

5.0

Really positive and I would encourage everyone running a business to use their software.

Pros

Free Agent came bundled with my NatWest account. It is easy to use with a clear interface and integrates well with my bank accounts. The mobile app is excellent and the support (both technically and professionally) is clear and of good standard. I find their email updates helpful.

Cons

I would like them to be able to import transactions directly from Stripe as a ‘bank account’ as currently you have to manage this manually.

Review Source

JD

Jhonny D.  
Senior IT Manager  
Construction  
Used the software for: 1-2 years

### "Made me feel stress-free in my VAT filings and transactions"

April 11, 2025

5.0

Pros

With FreeAgent I am notified on the next vat filing that need to be carried out which helps me track all my daily obligations well. It has eliminated data entry errors and allows me to ensure that my books are in compliance instead of spending time importing transactions.

Cons

I observed difficulties in managing invoices when the currency used is foreign currency. I could not alter the exchange rates whenever they had disparities I noticed.

Review Source

SF

Simon F.  
Arborist  
Individual & Family Services  
Used the software for: 1-2 years

### "A good stepping stone for a service business"

November 29, 2024

5.0

Very good overall experience. Helped me build my business until I was ready to move onto bigger software.

Pros

I really found this software useful when setting up my first business

Cons

It was limited with regard managing jobs and scheduling

Review Source

BG

Ben G.  
Manager  
Computer Software  
Used the software for: 2+ years

### "Still the best cloud accounting software, but needs improvement"

December 24, 2025

3.0

I can't fault FreeAgent much as they are still the best but I just really wish they would improve on the issues that have been going on throughout the years.

Pros

After using FreeAgent for an additional few years, it is still one of the best cloud accounting softwares in my experience. The price hasn't changed at all.

Cons

Their support is still hit-and-miss, and the changes with the currencies and the bugs with inaccurate balances is still a problem.

Review Source

OM

Ollie M.  
Lead SEO director  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Straightforward online accounting software "

June 15, 2024

4.0

Pros

I enjoy the simplicity in creating new invoices and the VAT breakdown being provided so it is clear to the client. It is easy to either download the invoice as a PDF and email it manually or do so via FreeAgent itself.

Cons

As a new user I have found it difficult to change the status of an invoice ('paid' status in particular).

Review Source

Faith A.  
Director  
Sports  
Used the software for: 2+ years

### "Freeagent is my choice for Accounting"

January 30, 2024

5.0

A few times, I've had to contact their support. They have live-help and the accountants are amazingly responsive, understanding and helpful. One of the best supports I've had in any software.

Pros

Saves loads of time and is easy to use for a business owner without the need for a book keeper or accounting person. Love the bank imports and ease of reconciliations. RTI and VAT submissions submit to HMRC straight from the software. I could go on and on here, but having had business since 1999, the importance of having great finance management as a small business can't be understated!

Cons

At the moment you can scan/photograph expenses and it can complete the data entry using AI. I can't wait until this can happen for bills too!

Alternatives considered

[Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Xero](https://www.capterra.com/p/120109/Xero/)

Review Source

TO

Thomas O.  
Director  
Online Media  
Used the software for: 1-2 years

### "My accounting tool from day one"

May 8, 2024

5.0

Pros

I have been using FreeAgent since I registered my company. It handles all my accounting needs. Saves me so much time.

Cons

Categorisation of expenses can be improved. It works so far but wish they had simpler naming.

Review Source

Kavindu Githsara K.  
System Specialist  
E-Learning  
Used the software for: 2+ years

### "Unlocking the Potential of FreeAgent"

February 10, 2023

5.0

Overall, I would highly recommend FreeAgent to any company looking for a comprehensive, user-friendly solution for managing their finances and accounting needs. With its versatile feature set and user-friendly interface, it has been a great asset for our business.

Pros

As a user of FreeAgent in my company, I have found this software to be a versatile and robust solution for managing our finances and accounting needs. One of the biggest pros of FreeAgent is its user-friendly interface. The dashboard is well organized and easy to navigate, making it simple to stay on top of our financials and track expenses. Another advantage of FreeAgent is its robust feature set. The software includes invoicing, expense tracking, project management, and financial reporting capabilities, all in one package. This has greatly streamlined our financial management processes, reducing the need for multiple software solutions and saving us time and money.

Cons

One of the few cons of FreeAgent is that the software can be a bit slow at times, especially when navigating through complex financial data. Additionally, while the software includes a comprehensive set of financial reporting capabilities, it may not be as robust as some other accounting software solutions on the market.

Review Source

MR

Marta R.  
Admin Manager  
Machinery  
Used the software for: 6-12 months

### "Everyday User b"

August 23, 2023

4.0

All in all I think the system is easy to use and self explanatory, but few tweeks would be welcomed.

Pros

I like how easy to use the site is. I mainly use it on web and I'm not sure if there's an app but coming in to work, having never used this before, it was easy to find my way around it and get on with work without training.

Cons

I miss the ability of exporting data into Spreadsheet and trailing trough pages of invoices to highlight and copy so I can paste into Spreadsheet is tiresome. I would love for this to be changed.

Review Source

Samantha W.  
Owner  
Marketing and Advertising  
Used the software for: 2+ years

### "Great for non- accountants and accountants alike"

September 23, 2023

5.0

Pros

It's nicely laid out and easy to navigate, the automatic filling is a breeze, recurring invoices & bills save so much time and the time tracking features are useful in some cases.I used the software probably just when it started many years ago when i started as a freelancer, but it was pretty expensive then, so i moved on. I returned when it was offered for free through my bank as it was a bit of a no brainer.

Cons

The integration with other tools is very lacking, yes it has zapier but with only a couple of integration points its basically useless with the tech stacks most of us operate now. From memory (as i cant find the customer forums anymore) users have been requesting improvements to this for at least 6 years, so It's not going to be improved basically.

Alternatives considered

[Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Review Source

BG

Bob G.  
CEO  
Marketing and Advertising  
Used the software for: 2+ years

### "Been using for over ten years"

September 20, 2023

5.0

Freeagent has been the heart of my business for over ten years.

Pros

I always know my financial and tax situation. I'm never in the dark. You put in the info as you generate it and you'll never be in any doubt about your financial health.

Cons

I know Xero has lots of bells and whistles but Freeagent is simple to use, predictable and the support is from UK or US based specialists who really know what they're talking about.

Review Source

Anne W.  
Director  
Environmental Services  
Used the software for: Less than 6 months

### "Makes bookkeeping easy for a novice, and still keeps an accountant happy"

January 2, 2018

5.0

Saves me a whole lot of time, and helps me keep clear records for my accountant.

Pros

At the moment it's free through my business banking account - I tried it because of this but it would definitely be worth paying for. I am relatively new to running a business and the software is very intuitive for a novice. My accountant is pretty happy with it too, so that's a big thumbs up! It makes invoicing and payment of exenses very easy, and is great for keeping track of money coming in/out and keeping an eye on invoices due for payment. Payroll is incorporated (you can file it with HMRC through FreeAgent or let your accountant do it separately). I also like the fact that it reminds me when my corporation tax and annual accounts are due. In a few clicks I can see my profit & loss account and my trial balance as well as spend in the different (customisable) categories. Really helps me keep on top of everything. The Android app is also great for reconciling payments and recording expenses on the move. The help files are fantastic, and the clear accounting descriptions and explanations make them a great resource for a small business even if you don't use the software.

Cons

Exporting information is a bit tricky in some areas - you can get a pdf out quite easily but an xls or csv would be more useful (you can export the entire company dataset as a csv, but not filtered individual elements such as unpaid expenses or balances within individual accounts). In some cases you can get round this by cutting and pasting, but it's a bit fiddly. Exporting all company data does not export attachments - so you need to keep a separate copy of scanned receipts etc outside FreeAgent. It is one of the more expensive cloud accounting software packages out there, but I have looked at a whole range and you can't beat the functionality, so that's what you are paying for I guess!

Review Source

Response from FreeAgent Central

April 23, 2018

Hi Anne, Thank you for taking the time to leave us a review. It's great to hear about the features you like using and we really appreciate your positive feedback. I'm also pleased to say that we are currently working on improving our exporting data feature, which will be released very soon. Thanks again for using FreeAgent, we really appreciate it! All the best, The FreeAgent Team

PF

Peter F.  
Director  
Sports  
Used the software for: 6-12 months

### "Great Product"

October 18, 2023

5.0

very pleased with it.i was looking for an easy way to send invoices and track payments . This does this and more.

Pros

It has made invoicing and tracking payments very easy.I like the way I can create categories to record paymnents in against

Cons

Haven't found anything yet that i don't like.I am still trying to work out how I track work done on a job that i do weekly that i then invoice monthly

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing FreeAgent

it seems much simpler and meets my needs as a small business

Review Source

OH

Oscar H.  
Proprietor  
Information Technology and Services  
Used the software for: 1-2 years

### "Exceptionally Poor Customer Support"

September 18, 2015

1.0

I originally found Freeagent around three years ago. I was very excited when I found I could use Freeagent through "My Business Works", a service offered by Barclays, at a reduced rate - except nobody decided to make it clear support is outsourced to "My Business Works" - perhaps the most key feature of freeagent. For around three years I have always been in contact with friendly, kind and lovely staff at Freeagent who have always been happy to provide us with support - I have always avoided "My Business Works Support" as their staff are especially unhelpful, condescending and rude. That was until today. A stubborn, although polite lady refused to give us support despite my explanation of the poor support "My Business Works" offers. Quite simply her unkind, unfriendly action has lost a customer, we are moving to a far more powerful and equally easy to use software called Xilo, with much better support in January. I used to think Freeagent was an actual service whereby one might not be bound to the selfish red-rape rules of the world, and was instead a friendly platform with every customer's interest at heart. I would recommend all to consider Xilo over Freeagent. That is of course unless you want a kick in the teeth for being a long-term loyal customer!

Review Source

Response from FreeAgent Central

September 25, 2015

Hello Oscar, Thank you for taking the time to leave feedback. My name is Kevin McCallum and I am Business Development Director at FreeAgent and directly responsible for managing our relationship with MyBusinessWorks. I'm really sorry that you've not had a good experience with MyBusinessWorks support and I wanted to let you know that we take these kind of issues very seriously and I am currently discussing this matter with MyBusinessWorks. As you know from your previous discussions with our support team, we do take all our customer support obligations very seriously and pride ourselves on the support we provide to our customers. It is worth pointing out that MBW provide support on a number of the products you have access to through their package, whereas at FreeAgent we focus solely on our own software. The only way to receive full unlimited support from our support team would be if you were a direct subscriber to FreeAgent. As we’ve said previously, if you wanted to transfer your account over to become a direct subscriber then we would be more than happy to help you do this. If you'd like to do this please email me on kevin@freeagent.com and I can arrange it for you To reiterate, I'm sorry that you are not happy with the support you have received from MBW but I am now dealing with this personally. Kind regards, Kevin

MM

Marius M.  
Director  
Retail  
Used the software for: 2+ years

### "FreeAgent is perfect for small businesses"

December 30, 2023

5.0

Overall, FreeAgent is perfect for small businesses, it has just enough functions to meet most of our needs and it has very easy navigation, which is great for people who've never used an accounting software before.

Pros

The best thing about FreeAgent is that you can get it for free if you use their offer to set up and use "Mettle" bank account. Also, their menu is perfectly minimalistic to make it fully functioning for our purposes and not making it overwhelming to use.

Cons

Bank reconciliation lacks automation. There is "guess" rules function but you can't modify how it works and it often makes mistakes.

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing FreeAgent

FreeAgent offered a free plan if you have a Mettle bank account.

Review Source

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