# Page 3 | FreeAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is FreeAgent the right Accounting solution for you? Explore 178 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/122008/FreeAgent/reviews

---

FreeAgent

4.5 (178)

[View alternatives](https://www.capterra.com/p/122008/FreeAgent/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 3 - Reviews of FreeAgent

## Showing most helpful reviews

Showing 51-75 of 178 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SP

Simon P.  
Director  
Information Technology and Services  
Used the software for: 1-2 years

### "Free for NatWest Business customers, very straightforward accounting software for small business"

April 15, 2021

5.0

All positive - occasionally have to try and work out how to do something, but customer support are very good and responsive if you get really stuck. For someone who would struggle with the accounting side of running a child's piggy bank, FreeAgent is worth its weight in gold!

Pros

It basically does all the required accounting without having to pay for an accountant to do it for you. The biggest benefit when it comes to tracking business tax and completing a tax return as it pretty much does it all for you.

Cons

Sometimes it's tricky to work out how something works and you have to go and get help from customer support, but this may be more user incompetence than anything wrong with the software!

Alternatives considered

[Xero](https://www.capterra.com/p/120109/Xero/)

Reason for choosing FreeAgent

NatWest provided the service free and it appeared to have everything needed.

Review Source

Chris W.  
Founder  
Entertainment  
Used the software for: 2+ years

### "Will Look After You Through the Months"

January 12, 2023

5.0

Pros

The software is easy to use, and once you understand it very powerful. It makes submitting your tax return very, very easy. I like how it can take you from being self-employed to being a LTD company. The way that it recognises some transactions and automatically categories them is great too.

Cons

There are two things I don't like about the software. There isn't an easy way to record simplified expenses. You have to add them manually, which isn't ideal for how it should work. The second is that if someone pays by card, it doesn't carry all the info from FreeAgent to Stripe. For example, email address so they get a card receipt instantly.

Review Source

DS

David S.  
Executive Creative Director  
  
Used the software for: 2+ years

### "Essential accounting software for any growing business"

February 21, 2018

4.0

Pros

We've been using Freeagent for over 5 years. In that time frame my company has grown from being a sole-trader to an incorporated limited company with employees. To say that Freeagent has helped facilitate that growth would be an understatement. We now use Freeagent for our VAT submission (saving us £200pq accountants fees), Payroll (saving us £10pm per employee), Sending out client estimates/invoices, and what we originally bought it for... Book keeping and accounting. We have Freeagent connected to our bank feeds, meaning we are only ever 24hrs out of date with our live bank accounts. This is now a common practice with similar software, but for us it came just at the right time. Their team of inhouse accountancy experts is also an incredible resource that we use around once a quarter, or whenever something new crops up that we might need some help with. We still use the skill of an account for filing our end of year accounts, but we could even do this with free agent.

Cons

The one thing that has been a niggle like a tiny pebble in your shoe, or scratch on the roof of your mouth, is that you cannot send a remittance! Many people have requested this functionality but it has largely been ignored by the freeagent team. I have no idea whether it is a technical or philosophical reason they've just not engaged with it... If they did implement this functionality it would pretty much make it perfect for my companies needs.

Review Source

BR

Ben R.  
Owner  
Accounting  
Used the software for: 6-12 months

### "Affordable accounting software; good but needs a few tweaks to be great"

December 11, 2020

4.0

Clients who have made the transition can be viewed on one dashboard, and makes managing client records much easier.

Pros

Very easy to onboard clients; Linking bank accounts through open banking is straightforward and facility works well; Simple user interface makes it easy for novices to use; Very good customer support; Can be had for free of you use and RBS group bank account including Mettle; On the go invoicing is nice for some business as well as the expense logger

Cons

Not as flexible as some accounting packages; a few of the facilities are still a work in progress and you need to do a workaround

Alternatives considered

[Sage Construction Suite](https://www.capterra.com/p/154874/Sage-Construction-Suite/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Xero](https://www.capterra.com/p/120109/Xero/)

Reason for choosing FreeAgent

The cost-free option makes it an easy sell to help clients transition to the cloud accounting world. I still use Xero and others to give clients a choice

Review Source

TS

Tom S.  
Managing Director  
Computer Software  
Used the software for: 2+ years

### "Really solid accounting product"

December 29, 2023

5.0

Pros

I've used FreeAgent for years and always found it to be a solid and reliable accounting product. It handles everything, from sending invoices to clients, to reconciling payments, to helping with taxes.

Cons

It could be better at reconciling bank transactions and uploading the same receipts every month could be easier. It's a lot of manual labour.

Alternatives considered

[Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing FreeAgent

It appeared to deal better with multiple currencies.

Review Source

Stephen H.  
Senior Associate  
Public Relations and Communications  
Used the software for: 2+ years

### "Good product, good UI, good customer support, a bit pricey but worth it for my business."

February 8, 2018

5.0

Pros

FreeAgent is a fully-featured accounting and invoicing web app that comes with a great little mobile app too. It has a really clear and easy-to-use interface, making it easy to navigate and produce invoices, check your accounts for selected periods, track your time, manage projects... the list goes on. But for all the functionality, it never feels cluttered. I've experienced great support whenever I've asked for it and it hasn't ever produced any unexpected errors or bugs. It just works.

Cons

I wanted to recommend this product to my wife for her business but it's just a little bit too expensive for a startup small sole trader company like hers. A reduced cost account type for single users would be great.

Review Source

Mandie L.  
  
Hospital & Health Care  
Used the software for: 1-2 years

### "Perfect Companion for Accounting"

August 31, 2015

5.0

I was introduced to Freeagent by my accountant, Balance Accountants. My business needs are met very easily with Freeagent, I have a small company which is Residential Care and Home Care business. The cloud base system allows my accountant to access my work and I'm able to have meetings with bank managers etc without having to lug lots of paperwork about, everything is at my fingertips. Also im based in the South and my business and accountant are in the North, so logistically it works very well for me. The system I have found very easy to use and if I have ever got stuck, my accountant can sign in and talk me through it. Once you get yourself set up and familiarised, you won't believe how much simpler accounting gets. I use for all bookkeeping and invoicing. I would use it for payroll but hey....my payroll lady would be out of a job! But I reckon she uses it as she's always smiling never stressed.

Pros

Live bank feeds, easy to use, perfect for invoicing, accounting for small businesses, keeping the accountant and bank manager happy with the efficiency! It does everything (for me and my business needs) apart from making me coffee :-) Always a pleasure using freeagent, it's really fun to use!

Cons

Ive been using it for nearly two years.... Can't fault it! Not sure if I could add a further business to the platform, for example: using same login details but be able to switch between businesses?? That would be really good.

Review Source

Flavio A.  
Creative Director  
Design  
Used the software for: 2+ years

### "Great accounting software for freelancers and small teams"

September 25, 2019

5.0

Having researched a number of different options while freelancing, FreeAgent was hands down the best one for a solo practitioner, with enough features to solve all my accounting needs.

Pros

Perfect for freelancers and small teams, FreeAgent includes all the aspects needed to control accounts, create / send invoices and keep an eye on projects. Highly recommended for any solo practitioners.

Cons

If you plan to grow and scale your team, it can be a bit limiting, however it is still a great tool for smaller teams and individuals.

Review Source

Response from FreeAgent Central

September 30, 2019

Hi Flavio, Thank you so much for sharing your positive review of FreeAgent, we really appreciate it! The FreeAgent Team

Steve B.  
  
  
Used the software for: 1-2 years

### "No longer fully trust Freeagent"

February 8, 2018

2.0

Pros

It's useful to be able to see the state of my business finances at a glance and it's great to be able to send professional invoices - but it's a lot of money for an invoice template.

Cons

I no longer fully trust Freeagent, especially around banking, after I spotted that not all transactions are not being imported. When I raised it with customer services they basically just agreed that no, not all transactions are being imported, but couldn't give me a reason why or suggest how they would fix this, just said that I should check all transactions manually. What's the point of having an import feature if you then have to repeat everything manually? Meant I had to spend hours checking transactions and VAT returns to pick up transactions that Freeagent had missed. I certainly would no longer trust it with my tax return, so I have to employ an accountant as well. Also, when recognising transactions, Freeagent seems unable to recognise transfers between accounts, meaning they all have to be approved manually, despite the fact they happen time after time.

Review Source

LR

Lola R.  
Creative Director  
Design  
Used the software for: 2+ years

### "Easy To Use Cloud Accounting Software"

January 13, 2023

5.0

Nice and easy to use, makes dreaded bookkeeping a breeze. Highly recommend for small businesses or sole traders - it would save you a lot of accountancy fee.

Pros

Having switched from Xero, which I used for a decade, I was pleasantly surprised by how easy it is to use FreeAgent. I would say the user interface and functionality are more intuitive than Xero. The best thing is, the software is free if you have a business account with NatWest or Mettle.

Cons

It isn't able to split the actual income and fees when reconciling Stripe transactions. I use the DoubleAgent plug-in as a workaround.

Alternatives considered

[Numbers](https://www.capterra.com/p/170166/Numbers/)[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Xero](https://www.capterra.com/p/120109/Xero/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Switched from

[Xero](https://www.capterra.com/p/120109/Xero/)

Xero was a bit expensive, whereas FreeAgent comes free with my business bank account.

Review Source

SC

Sam C.  
Director  
Marketing and Advertising  
Used the software for: 2+ years

### "Perfect for small businesses"

February 14, 2023

5.0

Very good, makes sending invoices very easy. I do not use the bills section, so the budgeting and forecasting tools are not relevant to me, however this is no fault of freeagent

Pros

Very easy to use as it is an intuitive userface. Does everything I need as a small business, and can easily send information to the accountant at the end of the year.

Cons

The bank feed seems a bit tempermental at times.

Alternatives considered

[Xero](https://www.capterra.com/p/120109/Xero/)

Reason for choosing FreeAgent

Came free with Natwest bank account, but now I would not change to an alternative even though I pay

Review Source

Exauce L.  
owner  
Broadcast Media  
Used the software for: 6-12 months

### "it is an excellent software for accounting and books of accounts"

April 14, 2023

5.0

It helps me manage day-to-day administration: from expenses and time tracking to estimates and invoices.

Pros

This online software is relatively simple to install (settings, configuration, customization, etc.) and should not require the use of an integrator.

Cons

a bit difficult to use but it's a better software

Review Source

John G.  
Strategy & Digital Communications Consultant  
Management Consulting  
Used the software for: 2+ years

### "An outstanding find with exemplary customer service"

February 11, 2018

5.0

Pros

The ease of use combined of the platform which is exceptionally intuitive, combined with the brilliant customer service.

Cons

FreeAgent appears somewhat UK-centric, although the support is still exceptional. The banking does connect to banks in Canada and I have been able to manage harmonized sales tax in Ontario. It may have some current limitations to make it a credible better substitute for Sage, in respect of the tax nuances across different Canadian Provinces.

Review Source

VR

Verified Reviewer  
Lifestyle and Advertising Photographer (specialising in Kids)  
Photography  
Used the software for: 2+ years

### "The only accounting software I would use"

October 10, 2018

5.0

I use Freeagent to run my entire business- to invoice and to monitor missing payments, to file both my tax and vat returns, its an incredible tool for my business

Pros

Great customer support- all from trained accountants in the UK that are able to walk you through any problems you might encounter when doing you tax and vat returns

Cons

None- inpeciable and consistent service at all times.

Review Source

Response from FreeAgent Central

November 23, 2018

Hi there, Thank you for the kind words and your positive review, we really appreciate it! The FreeAgent Team

Saul M.  
Associate Professor  
Research  
Used the software for: Less than 6 months

### "Fantastic - makes my business life so much easier"

February 12, 2018

5.0

Pros

Love the user interface, which is easily customisable and visually it is really appealing. Makes accounting fun! Easy to use, once you know how to access some of the features. I have a straightforward business in private medical practice and this software takes care of my invoicing, accounting and expenses all in one, with automatic updating of all the relevant information at your fingertips. Both my secretary and I can access the software from anywhere, so it makes for easy team-work. One of the best features for me is the projects section, where I can keep track of the numerous expert reports that I have on my books at any one time.

Cons

Sometimes working out how to find something, or to alter a document isn't intuitive, and I have had to refer to the website for help, which has always been useful (so far). (NB I think the user who didn't like being referred to My Business Works is being unnecessarily unfair to this software because they had to go through a Barclays intermediary - Barclays are known for their poor service, but this is not FreeAgent...)

Review Source

VR

Verified Reviewer  
  
  
Used the software for: 2+ years

### "Takes the pain out of keeping accounts"

February 8, 2018

5.0

Pros

Pros: ability to photograph receipts and store them within expenses All the main categories of expenses are there Links to your business bank account

Cons

Con: One major drawback is that you can't print out a consolidated tax return before or after filing. For sole traders a tax return is often the only way to prove income when applying for loans, etc, and HMRC doesn't offer this service either.

Review Source

JM

John M.  
Managing Director  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Great accounting software"

November 20, 2018

4.0

Very clean app gives good insights from the overview page.

Pros

It's just so easy to use. We run our plumbing business with this app and it integrates well with Commusoft our field service management software reducing time spent double entering information and doing tasks like invoicing. Now we invoice and complete the job in Commusoft and it pushes al the relevant information to Freeagent.

Cons

It only does CIS one way. As we have grown from a subcontractor into a contractor that now employs subcontractors we need a simple way to process CIS invoices from our SC's

Review Source

Response from FreeAgent Central

November 23, 2018

Hi John, Thank you for taking the time to share your review of FreeAgent, we really appreciate it. It was great to hear how you and your business use FreeAgent. Thanks for the feedback about CIS too, we've passed it along to our product team. The FreeAgent Team

Jonathan B.  
Principal Consultant  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "FreeAgent - Great and Gets Better"

February 12, 2018

5.0

Pros

FreeAgent is a fantastic product. I have only needed to use support a couple of times and they were more unusual questions. As a freelancer, keeping an eye on income and expenditure, billing and chasing invoices and recording expenses with my phone is really important. Add to that the easy submission of my tax return and it really is a great piece of software.

Cons

I am a little disappointed that I could not receive any of the discounts offered to new customers. (e.g. 6 months half price).

Review Source

Mike C.  
Voiceover Artist  
Media Production  
Used the software for: 2+ years

### "Overall, I love FreeAgent"

February 8, 2018

4.0

Pros

Integrates with my bank accounts and PayPal. Does bookkeeping without me having to know how to do bookkeeping. Great referral program! Good support when I've needed it.

Cons

Reports and accounts set up is skewed to the UK market (my American CPA is used to seeing certain things set out differently). Bank feeds can be slow to update.

Review Source

VR

Verified Reviewer  
Co-Founder | Chief Executive | Chief Platform Architect  
Information Services  
Used the software for: 2+ years

### "Reviewed lots of options made the decision to go with FreeAgent and never looked back, great product"

December 12, 2017

5.0

Peace of mind, credible management information, easy ways of doing my quotations and billing, streamlined data capture of receipts and mileage, reduced my back office admin costs and made our lives easier

Pros

Easy to use, intuitive, provides high quality information about the state of play of my business and my ongoing liabilities for tax and keeps easy track of who owes us money and how to send reminders. Quotation system works well, bank integration excellent and shared access for my back office book keepers means a lot less hassle. Love the App for capturing expenses and mileage

Cons

Worry about their inability to let me download copies of all scanned images I have added. I really cannot find anything else to say

Review Source

John C.  
Business Owner  
Internet  
Used the software for: 6-12 months

### "Allows me to manage the business effectively "

November 27, 2018

4.0

FreeAgent allows me to see at a glance what we are owed, who the biggest culprits are and to automatically send out overdue reminders. So much easier than chasing on the phone.

Pros

FreeAgent has enabled me to free up so much of my time because i can schedule and manage invoices individually or on repeat. Also helps when preparing tax and vat returns.

Cons

The function to connect credit card accounts does not always work that well but i think we have cracked it.

Review Source

Response from FreeAgent Central

January 18, 2019

Hi John, Thank you for taking the time to share your review, we really appreciate it! If you experience any additional issues with connecting your account, please let us know at support@freeagent.com as our support team is always happy to help. The FreeAgent Team

VR

Verified Reviewer  
Owner  
Executive Office  
Used the software for: 1-2 years

### "Make life easier"

February 8, 2018

4.0

Pros

It makes my life easier. I was spending at least half a day totting up time spent and billing clients but Freeagent does it all for me at the touch of a button. That has been the absolute stand out time saving feature for me. Plus it's not complicated, easy to use and displays everything clearly.

Cons

Every month I have to re-input the tasks for clients. I wish it would hold onto those so that I could re-use them for my ongoing clients.

Review Source

Eric M.  
Digial marketing  
Marketing and Advertising  
Used the software for: 2+ years

### "Great Accounting software software"

July 29, 2022

5.0

Pros

A great product which is very easy to use. I like the fact that it learns from previous accounting entry explanations to offer good suggestions.

Cons

I wish I could use it with more than one business to lower the cost of paying twice.

Review Source

SA

Stella A.  
Operations Manager  
Human Resources  
Used the software for: 2+ years

### "As an event planner, it makes me happy to use FreeAgent because of easy access."

October 23, 2017

5.0

Estimates and proposals Invoice templates Simple payroll and automatic back feeds Tax timelines (you'll never miss a deadline again!) Self-assessment tax return filing Unlimited users and transactions Support accountants are available to answer any questions First 30 days are free, I was excited about this and I was very happy about this.

Pros

Cheap depending on your business needs or the size of the business. Famous for its incredible invoice templates Shows your real-time profit position and it automatically updates your accounts. Cloud-based, so there is no software to download or install The interface is very friendly and lovely.

Cons

Online help, known as My Business Works Support has been known to be rather unhelpful and excessively rude Tends to receive bugs or glitches that often take time to repair, if fixable at all Even though this program offers Multiple Currency options, the proper support for this feature is seriously lacking Not very quick with software updates (some have been waiting years for new and desired features)

Review Source

VR

Verified Reviewer  
Director  
Internet  
Used the software for: 1-2 years

### "Keeps me informed and saves time and money"

February 8, 2018

5.0

Pros

It allows me to keep on top of the financial position of my company allowing me to make decisions with up to date knowledge. Compared to my peers who don't use the software I am saving time and money doing my accounting.

Cons

The mobile app is not as feature rich and some of the functionality that it does have does not share the same options as the web version e.g. split transactions

Review Source

Similar Products

Featured