# Page 4 | FreeAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is FreeAgent the right Accounting solution for you? Explore 178 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/122008/FreeAgent/reviews

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FreeAgent

4.5 (178)

[View alternatives](https://www.capterra.com/p/122008/FreeAgent/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of FreeAgent

## Showing most helpful reviews

Showing 76-100 of 178 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SG

Samuel G.  
Company Director  
Design  
Used the software for: 2+ years

### "Great for small starters and contractors"

February 26, 2023

5.0

Positive for my needs. My accountants (used through FreeAgent) don’t like using this software so there must be some more advanced features I’m missing.

Pros

British-owned, everything you need to get going for a small business with lots of additional features

Cons

Weirdly, I find the expense reporting a bit tricky to set up

Review Source

VR

Verified Reviewer  
Accountant  
  
Used the software for: 1-2 years

### "Like the product "

March 7, 2018

3.0

Pros

Easy assess and works great for tracking my time and billing clients. The bank feed works well. I like the overview information of the home screen dash board.

Cons

I have an accounting background and am a bit frustrated with how to pay bills and reconciling an account. It has not been very easy for me to understand how some of the functions work - relative to other software that I have used. Some one with out my background might find it easy to understand.

Review Source

Response from FreeAgent Central

March 12, 2018

Hi there, Thank you for taking the time to leave us a review. It's great to hear about the features you like using. Regarding the parts you are frustrated with, could you please contact our support team on 0800 288 8691 and explain this to them in more detail? They may be able to help you, and they can pass on any specific feedback for improving the product to our engineering team. Thanks

GP

Gavin P.  
Treasurer  
Sports  
Used the software for: 1-2 years

### "Using FreeAgent for club accounting"

February 19, 2023

4.0

Learning the terminology that FreeAgent uses to a while, particularly as a Xero user in the workplace. For cost vs functionality it can’t be beaten

Pros

We receive free access to FreeAgent as part of our bank account package. It makes accounting for our club so much easier than the previous excel sheets

Cons

It’s not quite as good as Xero, but it’sa fraction of the price. For a non-profit it’s a winner

Alternatives considered

[Xero](https://www.capterra.com/p/120109/Xero/)

Reason for choosing FreeAgent

Ultimately cost, as a free to us package, it can’t be rivalled

Review Source

VR

Verified Reviewer  
  
  
Used the software for: 1-2 years

### "Brilliant"

February 8, 2018

5.0

Pros

I love free agent. It makes invoicing, book keeping and automating reminders very easy. It's also very easy to modify your invoice designs. Customer support has always been good on the few occasions I've needed them.

Cons

I'd like to be able to do reports on a monthly basis rather than the preset options. Little bit more expensive than it's rivals.

Review Source

Pierpaolo S.  
Operations Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Great accunting software, really easy to use!"

February 6, 2018

5.0

Pros

Fantastic software for your company. Easy to use and complete. You can manage your customers, raise invoices and do your payroll.

Cons

The software is improving over the years, but you might have some issues when it comes to make payments and raise invoices in other currencies.

Review Source

Response from FreeAgent Central

April 10, 2018

Hi Pierpaolo, Thank you for sharing your review, we really appreciate it. It was great to hear what you found most useful about FreeAgent. We've also highlighted the issues you raised with our product team. Thanks again! The FreeAgent Team

IF

Ian F.  
Managing Director  
Sports  
Used the software for: 6-12 months

### "Freeagent comments"

September 9, 2021

4.0

Freeagent has provided my new company with a free, user-friendly and generally effective business accounting system

Pros

It came free linked to my sign-up to my online business banking account. Customer support is quick and comprehensive. It's reasonably user-friendly for the non-accountant to use.

Cons

It can sometimes confuse as to where administration input linked to an expense transaction should be applied - through the bank account app or Freeagent

Reason for choosing FreeAgent

Came free with my online business bank account

Review Source

Jonathan S.  
  
  
Used the software for: 6-12 months

### "Brilliant tool that I rely on daily"

February 16, 2018

5.0

Pros

It just works. The software looks good on desktop and connects to the mobile app well. From invoicing, to time tracking, to payroll, tax returns ... so much functionality and pretty much error free. Unlike other financial software, you don't need to pay more for features like payroll and multi-currency. Win.

Cons

It would be useful to have a few more multi-currency features (e.g. multi-currency bills and expenses).

Review Source

BEN H.  
Co-Founder | Creator of Partnerships  
Marketing and Advertising  
Used the software for: 2+ years

### "High quality accounting with unparalleled ease."

February 8, 2018

5.0

Pros

Ease of set-up Complete flexibility Integrates with my banking transactions automatically (Barclays) Automated explanations, and complete the rest on my iPhone app - on train, in bed etc! Superb reports fit for any accountant, better than many! Invoices look amazing and the automatic chasing / thanking clients for payment is a delight Self assessments completed in a doddle - and for free as part of our subscription.

Review Source

OO

Olajumoke O.  
Sales Executive  
Utilities  
Used the software for: 1-2 years

### "My Accounting friend"

May 7, 2019

5.0

Pros

I use freeagent everyday for my business and it's like the best so far. Helps to generate invoices and estimates for client, it gives an overview of your account in the first page which you can easily see at first glance. I recommend freeagent anyday anytime.

Cons

Freeagent generates number for each of the invoice or estimates which can be confusing sometimes especially if you have to delete that invoice or estimates but nevertheless it's a stress free software, it does all the work.

Review Source

Response from FreeAgent Central

May 9, 2019

Hi Olajumoke! Thank you for being a FreeAgent user and for taking the time to share your review of FreeAgent, we really appreciate the kind words! The FreeAgent Team

VR

Verified Reviewer  
Ecommerce Evangelist  
  
Used the software for: 2+ years

### "Fantastically simple accounting software for small businesses"

June 22, 2018

5.0

Pros

Incredibly easy to learn how to use even if you've never managed a business before. Perfect for freelancers as well as small-businesses. Nice design both for the website as well as the PDFs created.

Cons

Large businesses and more experienced accountants are likely to find the functionality a bit limiting.

Review Source

Response from FreeAgent Central

July 12, 2018

Hi there, We just wanted to say thank you for the kind words about FreeAgent, we really appreciate it! All the best, The FreeAgent Team

Zara I.  
Director  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Keeping Track Of My Finances"

July 23, 2019

5.0

Pros

It is really easy to use and the data is displayed in a useful format

Cons

The one downside is that it doesn't pull in the USD transactions from Paypal and this has to be done manually.

Alternatives considered

[Xero](https://www.capterra.com/p/120109/Xero/)

Review Source

VR

Verified Reviewer  
  
  
Used the software for: 2+ years

### "Very convenient and easy to use/implement"

February 8, 2018

5.0

Pros

Ease to use, easy to input data and access to overview info. quote feature is SO convenient. Gives you the professional looks we wanted to transmit to our customers. Convenient database to keep track on projects

Cons

Reports adjustments and correcting info is a bit complicated. You gotta go around several times in order to have the chance to modify data that was missplaced.

Review Source

GJ

Greg J.  
Business Owner  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Great for Freelancers"

September 25, 2018

4.0

Pros

FreeAgents offers a lot of features for a very low price and the customer service is good also. I have used them for 3 years and there are other programs that may be a little better, but they are also a lot more expensive.

Cons

I wish that recurring billing was a little easier and the number of integrations is good, but it does not integrate with one of my core programs which is a bummer.

Review Source

Islam A.  
Semi Senior Accountant  
Accounting  
Used the software for: 2+ years

### "null"

September 21, 2017

1.0

Review Source

CW

Chris W.  
Bookkeeper  
Financial Services  
Used the software for: Less than 6 months

### "Invaluable software "

November 16, 2022

5.0

Very nervous at the start but great account manager and patient support team have been a massive help

Pros

Easy to use. Easy to find what I want. Brilliant support

Cons

There must be a downside but thankfully I have not found it yet

Reason for choosing FreeAgent

Cost, ease of use. Reliability, excellent support

Switched from

[GoSimpleTax](https://www.capterra.com/p/164955/SimpleTax/)

Cost, ease of use. Reliability, excellent support

Review Source

VR

Verified Reviewer  
Contractor, Backend Development  
  
Used the software for: 2+ years

### "Does the job"

February 8, 2018

3.0

Pros

Relatively simple to use. Provides overview of everything nicely. Imports bank feed which is the most useful part of FreeAgent.

Cons

When the bank feed goes wrong, it really goes wrong. They were reluctant to help, so had to figure it out myself. Personally, I think it's just a bit too expensive considering what the competition are offering.

Review Source

RK

Ryan K.  
Owner  
Marketing and Advertising  
Used the software for: 2+ years

### "Excellent Software Which Makes My Life Easier"

September 27, 2022

5.0

Pros

The software has all the features I need to run my business. It has helped me save so much time preparing self assessment filings.

Cons

The support documentation does contain some out of date screenshots and instructions.

Review Source

TH

Toby H.  
  
Information Technology and Services  
Used the software for: 2+ years

### "Simple Accounting for UK Businesses"

August 25, 2016

5.0

As a business owner with minimal accounting experience I was introduced to FreeAgent about three years ago. It has transformed our business from cumbersome spreadsheet accounts and Word invoices to a really convenient and efficient system.

Pros

Automated invoicing and accounts overview that highlight things before they become an issue. Fantastic UK based support team.

Cons

A little more expensive than some of the competitors.

Review Source

Osiano Z.  
Gestion clientèle  
Import and Export  
Used the software for: Less than 6 months

### "Un super logiciel de comptabilité très facile"

October 29, 2023

5.0

Pros

FreeAgent est un logiciel de comptabilité simplifiée, facile à utiliser et très efficace avec des fonctionnalités très avancées.

Cons

C'est un logiciel parfait qui répond aux besoins à tout moment

Review Source

VR

Verified Reviewer  
  
  
Used the software for: 6-12 months

### "Excellent all-in-one package to manage my business"

February 9, 2018

4.0

Pros

Very easy to use and gives valuable, easy to read information on status of the business. Easy to set up and monitor invoices and add information. Excellent automatic calculation of tax liabilities and ability to file through interface.

Cons

The bank feed for importing HSBC bank transactions is terrible and takes an age to import transactions which is disappointing with todays technology. From the forums this appears to be a longstanding issue that should have been fixed by now but isn't and unsure if it will be. Self-assessment should be updated to include ability to add capital gains and property income.

Review Source

VR

Verified Reviewer  
  
  
Used the software for: 6-12 months

### "Keeps me organised."

February 8, 2018

5.0

Pros

FreeAgent is great for tracking projects from quote to invoice to payment. It makes the daunting task of tax a breeze too.

Cons

There are always a few user specific scenarios that aren't catered for (usually there is a work around). Can't think of any for me though.

Review Source

Jo O.  
Director and PR Consultant  
Public Relations and Communications  
Used the software for: 6-12 months

### "Does it all"

February 8, 2018

5.0

Pros

It's so easy to use. I haven't had any training on it (no need, it's pretty intuitive, and you can find answers easily on the Internet). It's always there on my desktop or phone. I used to use Excel spreadsheet which was free, but a bit of a 'mare, but now I have peace of mind knowing I'm compliant. I haven't used it for my self-assessment yet, but will soon find out how easy that is too. Fingers crossed.

Cons

The importing tranasctions don't always work. I'm not VAT registered and so have to manually change this every time. A way to schedule recurring future invoices in advance would be good too.

Review Source

Emma T.  
  
  
Used the software for: 2+ years

### "Brilliant- wouldnt use anything else to run my business"

February 8, 2018

5.0

Pros

Incredibly customer support from trained accountants who are always able to give me advise as and when i need it.

Cons

Only thing I would change is being able to re-enrol for VAT instead of having to open a new account as it took some time to transfer my data over into a new account.

Review Source

RL

Rouska L.  
Director  
Design  
Used the software for: 2+ years

### "Essential tool for managing finance"

July 2, 2018

5.0

Pros

\* Auto integration with banking API feeds \* Intelligent learning for your regular banking transactions \* Templates for sending invoices etc \* VAT & SA form integration with HMRC

Cons

\* Slightly clunky UI for viewing recent expenses \* Inability to remove user's who have left the business

Review Source

Response from FreeAgent Central

July 12, 2018

Hi Rouska, Thank you for the positive review of FreeAgent. It was great to hear about all of the features that are most valuable to you. We appreciate the additional feedback too and have passed it along to our Product Team. All the best, The FreeAgent Team

JA

Joanne A.  
Founder & Chief Travel Writer  
Writing and Editing  
Used the software for: 2+ years

### "I'd be lost without it!"

September 5, 2019

5.0

Pros

I've been using FreeAgent for approximately 5 years, I think, and I would be lost without it. The app is really user-friendly, and I love how easy it is to submit my accounts to HMRC at the end of the year. On the few occasions that I've needed assistance, I've had an almost immediate response with helpful information. Highly recommended.

Cons

It felt a little expensive at first as a solo trader, but I think it proved its worth in ease of use so quickly this isn't really a con. Plus they have a great affiliate scheme so you can bring the overall cost down by recommending others.

Reason for choosing FreeAgent

It was recommended to me by a friend

Review Source

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