# Page 6 | FreeAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is FreeAgent the right Accounting solution for you? Explore 178 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/122008/FreeAgent/reviews

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FreeAgent

4.5 (178)

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Last updated March 13th, 2026

# Page 6 - Reviews of FreeAgent

## Showing most helpful reviews

Showing 126-150 of 178 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KP

Kevin P.  
Chief Geek  
  
Used the software for:

### "Excellent"

January 19, 2015

5.0

I've been using FreeAgent for several years and now do the book-keeping for four separate companies using it. Having changed from the abominable Sage, I found FreeAgent a breath of fresh air. Even for my busiest company, I find I only have to do the book-keeping when the VAT is due every quarter and it takes no more than a day. At the end of each financial year, I give my accountant restricted access to they can prepare the accounts. I also find the advice I get from FreeAgent priceless- whether that's what I can claim for "home use" or how to iron out inconsistencies with journal entries. Overall, an excellent product. My only criticism is that the automatic downloading of bank statements takes so long that I've turned it off and manually download/upload them as it's quicker.

Pros

Easy to use Fully featured Good guidance built into the process of "explaining" entries Fairly efficient "guessing" of transactions Excellent support

Cons

Automatic bank account synchronisation doesn't work efficiently for me (I use Lloyds)

Review Source

Richard L.  
Founder & CEO  
Marketing and Advertising  
Used the software for: 2+ years

### "null"

January 23, 2017

5.0

Review Source

Nick G.  
Business IT, Infrastructure, Cloud and Virtualisation Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "null"

October 12, 2016

5.0

Review Source

Tony M.  
  
  
Used the software for: 2+ years

### "null"

October 29, 2016

5.0

Review Source

BG

Billy G.  
Area Manager  
Sports  
Used the software for: Less than 6 months

### "FreeAgent for Sports/Recreation Companies"

February 14, 2020

5.0

Excellent. As a small business I was tentative to get give it a try. Thought it was too much for us. At the end of the day I decided give it a try and am so happy I did. Their customer support team is great and treats my small business like a major client.

Pros

The software was easy to learn and very user friendly. This software has freed up a lot of my time and made our entire organization for efficient and effective. One of those programs where you start using it, you don't know how you ever were able to run your company without it.

Cons

Nothing. I have been impressed with all the features. It was easy to learn and their customer support team was there to help me with everything along the way.

Review Source

AJ

Anil J.  
Senior Application Developer  
Automotive  
Used the software for: 6-12 months

### "Advanced and easy to use online accounting software."

July 7, 2018

4.0

Pros

You can effectively manage and keep a track of your invoices, expenses and calculate your profits in one place. For each account, there are no such limits on the number of users allowed to access an account. Round the clock customer service and support system are provided. The application is integrated with payroll functionalities. You can contact their accounting experts if you encounter any issues. You can check out the thirty-day trial version, then move on to the paid version, they don’t charge any setup fee.

Cons

It is difficult to export information (if you need it in the CSV format). Expensive when compared to other accounting solutions.

Review Source

DS

Denise S.  
Small Business Marketing Consultant/Owner  
Marketing and Advertising  
Used the software for: 1-2 years

### "Easily halved my time spent on bookkeeping and accounting"

March 23, 2018

5.0

Pros

I've worked with accounting software before so it didn't need much time to set up. I also like how everything is linked – contacts to invoices to banking feed... lots of the features are automised so you don't have to do everything twice and the system learns and adapts to your set up, e.g. it starts guessing the categories for expenses and other items in your banking feed.

Cons

It doesn't come cheap which for a freelancer is perhaps the biggest hurdle. But it is good value for money.

Review Source

Scott J.  
Owner  
  
Used the software for:

### "A Fun to Use Accounting App "

January 19, 2015

5.0

Sounds like an Oxymoron doesn't it, Accounts & Fun. FreeAgent is just that, fun to use, easy to understand and fast. It has everything you need, links to your bank, multi-currency, great invoicing templates I could go on & on, but it's best feature is the top notch world beating support, they understand business, and are quick and willing to help. Highly Recommend.

Pros

It's Fun to Use. It's easy to Use. Great dashboard gives up to date snapshot of the business

Cons

Definitely not a Con. :-)

Review Source

Response from FreeAgent Central

June 29, 2015

Thanks, that's very kind of you!

BO

Bryan O.  
  
Management Consulting  
Used the software for: 1-2 years

### "Great for keeping things organised"

August 27, 2015

5.0

I've been using FreeAgent since 2011 and its really helped to keep my business in control. Tracking of finances, bills, invoices as well as time and expenses is straightforward, and most importantly keeps my accountant happy at year-end!

Pros

Easy to use Excellent customer support

Cons

Doesn't handle subcontractors as a distinct category of user. We have associates who book time and expenses which are billed to clients. We have to set them up as employees and then work around VAT, etc. to make sure we charge customers right amounts and pay contractors accordingly.

Review Source

Martin A.  
  
  
Used the software for: Less than 6 months

### "Business usage"

February 9, 2018

5.0

Pros

I like the simplicity, direct tax sending features and time tracking. App solution for mobile is also very good

Cons

I would like to have my projecta overview on mobile. I dont get why should I write at least one hundred characters here....

Review Source

sL

suresh L.  
Project Manager  
Civic & Social Organization  
Used the software for: 6-12 months

### "best cloud based accounting tools"

November 22, 2018

4.0

Pros

For better accounting, this tool is very helpful in the small business. Since it is cloud based we can access from anywhere. API extension is helpful

Cons

Few options are not user-friendly. Some options are limited for large business users. No other major cons in this tool.

Review Source

MT

Mayur T.  
Infrastructure Engineer  
Information Technology and Services  
Used the software for: 6-12 months

### "Could the role of a bookkeeper and an accountant in a better way."

August 13, 2018

3.0

Pros

The API extension is very useful. Through this application, the job of payment and expenses are easier. Since Payroll is available, it is possible to handle all types of invoices. The android application is also very good in its functionality. They give a crisp background on every transaction that is being processed. Also, this application could prove to be more useful to small business groups.

Cons

It is a very expensive software compared to other similar software. The customer support team does not cooperate well with the users. They tend to complicate the troubles of the users. Also, they do not work 24/7.

Review Source

AV

As V.  
Chief Executive  
Information Technology and Services  
Used the software for: 6-12 months

### "FreeAgent, not using anymore. Software is Pathetic"

August 26, 2023

1.0

Pros

It is Automated on Invoicing, etc. That is very error prone.

Cons

I do not like Freeagent. Freeagent do not give options. It is very closely connected.

Review Source

BP

Barry P.  
Managing Consultant  
Information Technology and Services  
Used the software for: 6-12 months

### "Excellent software for my business"

February 8, 2018

5.0

Pros

I run a limited liability partnership and FreeAgent gives me the ability to control the accounts without having to involve accountants. Everything is so easy from generating the accounts for Companies House, managing my travel expenses, time tracking and billing, and sorting out VAT and self assessment returns. The best accounting software I've yet discovered for a freelancer business. It has all of our needs covered.

Cons

I had some initial issues but that was mainly because I didn't know what I was doing. A bit of browsing round the help pages soon sorted that out.

Review Source

VR

Verified Reviewer  
  
  
Used the software for: 2+ years

### "Excellent Product"

February 8, 2018

5.0

Pros

It's easy to use, when I've needed to contact customer support they have responded promptly. I have no problem whatsoever recommending this to anyone, in fact I have and we've started using it for our not for profit user group. I can't go back to not using it.

Review Source

Nicola R.  
  
  
Used the software for: 6-12 months

### "collates all my financhial admin"

February 8, 2018

4.0

Pros

ongoing admin collation, logging of all receipts can see future tax amount owing invoicing directly from the system

Review Source

TD

Tracey D.  
Managing Director  
Oil & Energy  
Used the software for: Less than 6 months

### "We love this product!"

May 17, 2019

5.0

Accounting, invoices, timesheets, banking - all greatly improved. I'm not a "numbers" person, but even I can manage this. Takes a lot of the stress out of everyday tasks.

Pros

Makes accounting for our small but complex company simple and easy to understand. It's clear, with lots of support, and has taken over from the spreadsheets/Sage/panic that used to be our system.

Cons

No cons - it really does solve all our accounting and administration issues

Review Source

Response from FreeAgent Central

June 13, 2019

Hi Tracey, Thank you for taking the time to share your review of FreeAgent, we really appreciate it! The FreeAgent Team

Sarah K.  
Customer Acquisition Manager  
Computer Software  
Used the software for: 1-2 years

### "null"

February 13, 2017

5.0

Review Source

Hassan M.  
Founder  
Information Technology and Services  
Used the software for: 1-2 years

### "null"

December 1, 2015

5.0

Review Source

SJ

Stephen J.  
Managed Services Function Lead  
Information Technology and Services  
Used the software for: 6-12 months

### "Very easy to use, a bit pricey for my use case, but good for more complex businesses"

February 8, 2018

4.0

Pros

Well designed and appealing UI Clear presentation of salient data Good, clear financial reports - P&L, Balance Sheet, various ledgers The tax return function looks well designed but I have not had the need to use it yet. Intuitive to use, with good tutorials Good online help and FAQ/KB section Good quality and fast customer support

Cons

For the smaller business who fancies something a bit more than the basic Quickbooks, it is a little pricey and I don't use the payroll/time tracking and projects features or have multiple users which would better justify the higher price. The account linking is poor to middling for credit cards with manual imports and some data manipulation required. Even when I log in to Lloyds and get my bank accounts I can't see my Lloyds credit cards, although this may well be a limitation on the Bank side.

Review Source

AR

Andy R.  
Director  
Media Production  
Used the software for: Less than 6 months

### "Reasobnable software for small to micro business but with a few tragic flaws"

September 6, 2018

3.0

Be very wary of this company's operating proceedures...

Pros

The software is access able over the internet, the front end looks OK and the and set up is fairly quick.

Cons

When i was in dispute with my accountant after they missed my annual return date I decided to change accountants. The accountants were able to cut off my access until I had paid their bill, including the cost of my annual return and pay roll which they didn't even perform. Needing access I had to pay rather than wait the two week period as stipulated by FreeAgent. I have since changed to a software where I am in control of access to my accounts.. All the customer service team could do was argue with me...

Review Source

MH

Michele H.  
Accountant  
Accounting  
Used the software for: 2+ years

### "Good product"

November 7, 2022

5.0

Good to be connected in real time data. No complaints.

Pros

This product lets the client see information in real time. VAT submissions via MTD work well also.

Cons

It can be a bit of trial and error finding the reports you need. But most are there.

Review Source

RD

Rebecca D.  
Virtual assistant  
Executive Office  
Used the software for: 6-12 months

### "Great software"

February 1, 2017

5.0

I've been using free agent for invoicing and accounts for a client of mine and it is so easy and intuitive. When you do get stuck their customer service team are available and ready to help.

Pros

Easy to use and efficient.

Cons

Some of the entry and location of contacts could be smoother.

Review Source

James R.  
  
  
Used the software for: Less than 6 months

### "null"

February 8, 2018

5.0

Review Source

Hans L.  
  
  
Used the software for: 6-12 months

### "null"

February 8, 2018

5.0

Review Source

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