# FreeAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FreeAgent the right Accounting solution for you? Explore 179 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122008/FreeAgent/reviews --- FreeAgent 4.5 (179) [View alternatives](https://www.capterra.com/p/122008/FreeAgent/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Reviews of FreeAgent Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews AO Aidan O MagicianEntertainment, Self-employedUsed the software for: Less than 6 months. “The way the system learns the more I use it has really helped make the process even quicker and automate most of my bookkeeping.“ April 9, 2026 MH Matthew H Operations ManagerFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years. “I think the worst part is the templates they need to bade easier“ February 17, 2026 BG Ben G ManagerComputer Software, Self-employedUsed the software for: More than 2 years. “FreeAgent is an incredibly supportive and useful tool for someone that is not good with accounting and has a very busy job that makes accounting a very timely task.“ December 24, 2025 OM Ollie M Lead SEO directorMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “As a new user I have found it difficult to change the status of an invoice ('paid' status in particular).“ June 15, 2024 Thomas D CoachLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: Less than 6 months. “The clean interface, helpful guidance and once you do know how to use it, the ease of use.“ December 14, 2025 JJ Jonathan J OwnerE-Learning, Self-employedUsed the software for: 1-2 years. “When entering an expense (not using smart capture) it is really easy to put the wrong date in.“ November 9, 2024 RB Rhys B Senior Product ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “For a small company such as ourselves, it is important that we have a solid accounting software which dosen't cost the earth.“ May 6, 2025 Samantha W OwnerMarketing and Advertising, Self-employedUsed the software for: More than 2 years. “The integration with other tools is very lacking, yes it has zapier but with only a couple of integration points its basically useless with the tech stacks most of us operate now. “ September 23, 2023 ## Showing most helpful reviews Showing 1-25 of 179 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gregory J. Software Engineer Computer Software Used the software for: 1-2 years ### "Better than I expected" January 20, 2024 5.0 Pros I think FreeAgent does its job well. I've never run into technical faults or found anything I needed to do that it couldn't do. My favorite thing about FreeAgent is that my accountant can access the platform and see everything I can. That makes getting information to my accountants or asking questions incredibly slick. Cons I moved to FreeAgent from Xero because it's what my accountant knew how to use. I think Xero has slightly better tech and integrations so I would say I don't find FreeAgent as engaging to use. It's hard to criticize for that though because although it's nice to integrate with other systems, I haven't had any major issues getting information into FreeAgent as required. Switched from [Xero](https://www.capterra.com/p/120109/Xero/) I switched because it's what my accountant uses. It wasn't my choice and I actually preferred Xero. Review Source NM Natalie M. Design Director - Founder Design Used the software for: 2+ years ### "Best accounting software for individuals, small and medium size company" September 1, 2024 5.0 Excellent. From sole trader to setting up and managing my solo-company. Pros Easy to learn: I could start from recording basic expenses to manage my bills and invoices. Cons Not sure. I found harder to understand reports and some initial set-ups because I don't have a background in accounting, but it all made sense whith the help of customer support and later my accountant. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing FreeAgent Price, features, easier learning curve, customer support. Switched from [QuickBooks Solopreneur](https://www.capterra.com/p/212141/QuickBooks-Self-Employed/) Freeagent gave me more features and was easier to manage complex projects Review Source PM Preeti M. AVP Accounting Used the software for: 1-2 years ### "Cloud based accounting software with average performance" September 9, 2024 3.0 Pros Ease of use. It is a user friendly software. Cons The report quality could have been better. The format used in reports could be improved. Review Source TH Thomas H. Game Dev Entertainment Used the software for: 6-12 months ### "All the bells and whistles!" September 13, 2023 5.0 My opinions are good ones. As the title says, it has all the bells and whistles (especially for small businesses). Pros Freeagent covers all my needs. I'm no accountant or don't have a big business so maybe it's missing some features, but for me it's great. (For transparency I get it for free as I'm with Natwest). Being able to use this on my phone or desktop is great. It picks up all of my Natwest transactions and automatically categorises them into different types of expenses or income (ie advertising, Web hosting, office equipment...) and applies standard VAT and adds a description. You just have to go through the list and approve them to make sure its filled in properly (which most are correct). Cons Again for me it does meet all of my needs. I suppose one thing I didn't quite understand as it uses many accounting terminologies, however they do have a breakdown of what certain things mean, it just means having to read up on it. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing FreeAgent It was included with my business bank account. I looked at quickbooks but decided to give this a go and I've like it so far. Review Source LN Lisa N. Director Accounting Used the software for: 2+ years ### "Excellent option for sole traders who bank with Natwest or Mettle" October 19, 2023 4.0 I use this for my own personal self employed accounts and for various clients - property, uber driver, charity and it works really well. For one of my limited companies - I used Freeagent to file the annual accounts. It was quick, simple and easy. I've been very pleased with it. Pros Freeagent has a great invoice design. I like the fact that for a small business - you can get this software and an online bank account at a very reasonable price. I've used the accounts filing option - and it worked. I was delighted and it has saved me so much time! Cons Sometimes, I just think its a bit clunky and could be smoother. It does things I don't like e.g. when a sum is received in and is paying 2 invoices - I don't like the way it split payments. I think the chart of accounts could just be a little bit more user friendly, but for a sole trader, if your books are simple - it does the job nicely. Reason for choosing FreeAgent I got a mettle bank account to keep my business transactions separate from my personal, so this was why I switched over to FreeAgent. It's free, and it made sense, and it was easy to use. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) I wanted a good invoicing system (up to this point I was using word documents), and I wanted to separate my business income from my personal account, so I got Mettle Bank, and FreeAgent came free with it so it made sense to make the switch. I've been very pleased. Review Source JH Jane H. Director Education Management Used the software for: 6-12 months ### "So much better than other bookkeeping and accounting products " March 6, 2023 4.0 Very positive and reliable. It's reassuring to know the accounts are in order. Pros It's straight forward, easy to set up and use. Everything you need to manage your accounts is in plain sight rather then you needing to know there is a completely different process somewhere else that actually needs to be completed. The processes are quick and easy to work out. Cons Nothing much to be honest. It would be better if it was easier to link to other programs that you use but this can be overcome with a bit of thought. Alternatives considered [Tide](https://www.capterra.com/p/199052/Tide/)[Quick File](https://www.capterra.com/p/128961/Quick-File/)[Xero](https://www.capterra.com/p/120109/Xero/)[Zoho Invoice](https://www.capterra.com/p/163114/Zoho-Invoice/) Reason for choosing FreeAgent Options, costs, connections and ease of use Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) To use a more reliable and efficient product. Review Source CC Caleb C. Managing Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Accounting Simple & Affordable" October 26, 2022 5.0 Great experience, would definitely recommend to small businesses and freelancers! Pros It's very user friendly. It's great for freelancers or small businesses that do a lot of their own bookkeeping and accounting. It simplifies things in a way to make it easy. Cons The simplified software is great for basic transactions, but sometimes it would be better to have more customisation. There are fixed categories of expenses, so you can't create a custom one. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing FreeAgent It was recommended by my accountant, and I've really enjoyed using it. Review Source VR Verified Reviewer Director Computer Software Used the software for: 1-2 years ### "Freeagent - simple and reliable accounting" May 28, 2021 5.0 Freeagent covers all our accounting and invoicing needs very well. We have tried one of the leading alternatives but came back as we were so pleased with it. Pros The billing and invoicing functionality is a key feature of the product and works very well. They send a Monday motivator email summarising your agenda for the week on Monday mornings. This includes items such as unbilled hours logged, payments to approve and bills to chase or pay. MFA is supported for increased security. Cons There are few things that I don't like to be honest, the only one that can be annoying is the bank feeds can sometimes be a little slow to show items. A manual refresh option for bank feed data would be useful. Switched from [Xero](https://www.capterra.com/p/120109/Xero/) We found the workflow in Freeagent was a much better fit for our needs. Review Source VR Verified Reviewer Director Facilities Services Used the software for: 1-2 years ### "Highly recommended" August 8, 2019 5.0 Pros I got access to this software FREE of charge through banking with RBS. Having previously used Xero for our book-keeping, I found it had the same great functionality but a much slicker design. It's simplicity and ease of use is the best thing going for it. Cons Had some issues at the beginning with connecting our bank feeds but this was sorted out quickly by the team at FreeAgent - can't think of any real faults with the software. Switched from [Xero](https://www.capterra.com/p/120109/Xero/) RBS were offering FreeAgent free of charge through it's business banking. Review Source VR Verified Reviewer Director Accounting Used the software for: 2+ years ### "FreeAgent - Free if you use some bank accounts" January 5, 2023 4.0 Great customer service on the queries I've raised. Pros Free for users of certain banks and they get access to it all not just some features. Cons That the bank options when reconcilling aren't very flexible or obvious as to which category. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing FreeAgent Used it as a sole trader for client then they continued to use it when they changed to a Ltd. Review Source OA OMAR A. Senior Professor Higher Education Used the software for: 1-2 years ### "Useful for cash flow rationalization and taxation officers" April 12, 2025 4.0 Pros With FreeAgent I was able to view the inflow and outflow of monies and the amounts throughout the year without having to generate more detailed sundry reports. Also, it was also helpful that the system would match payments to invoices, therefore the monthly reconciliations only took me a few minutes. Cons There is no option for creating the what if scenarios forecasting type of model. At times I would like to forecast future taxes or predict higher expenses as the business grows but FreeAgent does not offer this type of data analysis within the software. Review Source VR Verified Reviewer Director Computer Software Used the software for: 6-12 months ### "Very good all round!" September 16, 2024 5.0 Really positive and I would encourage everyone running a business to use their software. Pros Free Agent came bundled with my NatWest account. It is easy to use with a clear interface and integrates well with my bank accounts. The mobile app is excellent and the support (both technically and professionally) is clear and of good standard. I find their email updates helpful. Cons I would like them to be able to import transactions directly from Stripe as a ‘bank account’ as currently you have to manage this manually. Review Source Kavindu Githsara K. System Specialist E-Learning Used the software for: 2+ years ### "Unlocking the Potential of FreeAgent" February 10, 2023 5.0 Overall, I would highly recommend FreeAgent to any company looking for a comprehensive, user-friendly solution for managing their finances and accounting needs. With its versatile feature set and user-friendly interface, it has been a great asset for our business. Pros As a user of FreeAgent in my company, I have found this software to be a versatile and robust solution for managing our finances and accounting needs. One of the biggest pros of FreeAgent is its user-friendly interface. The dashboard is well organized and easy to navigate, making it simple to stay on top of our financials and track expenses. Another advantage of FreeAgent is its robust feature set. The software includes invoicing, expense tracking, project management, and financial reporting capabilities, all in one package. This has greatly streamlined our financial management processes, reducing the need for multiple software solutions and saving us time and money. Cons One of the few cons of FreeAgent is that the software can be a bit slow at times, especially when navigating through complex financial data. Additionally, while the software includes a comprehensive set of financial reporting capabilities, it may not be as robust as some other accounting software solutions on the market. Review Source Samantha W. Owner Marketing and Advertising Used the software for: 2+ years ### "Great for non- accountants and accountants alike" September 23, 2023 5.0 Pros It's nicely laid out and easy to navigate, the automatic filling is a breeze, recurring invoices & bills save so much time and the time tracking features are useful in some cases.I used the software probably just when it started many years ago when i started as a freelancer, but it was pretty expensive then, so i moved on. I returned when it was offered for free through my bank as it was a bit of a no brainer. Cons The integration with other tools is very lacking, yes it has zapier but with only a couple of integration points its basically useless with the tech stacks most of us operate now. From memory (as i cant find the customer forums anymore) users have been requesting improvements to this for at least 6 years, so It's not going to be improved basically. Alternatives considered [Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Review Source Chris W. Founder Entertainment Used the software for: 2+ years ### "Will Look After You Through the Months" January 12, 2023 5.0 Pros The software is easy to use, and once you understand it very powerful. It makes submitting your tax return very, very easy. I like how it can take you from being self-employed to being a LTD company. The way that it recognises some transactions and automatically categories them is great too. Cons There are two things I don't like about the software. There isn't an easy way to record simplified expenses. You have to add them manually, which isn't ideal for how it should work. The second is that if someone pays by card, it doesn't carry all the info from FreeAgent to Stripe. For example, email address so they get a card receipt instantly. Review Source Stephen H. Senior Associate Public Relations and Communications Used the software for: 2+ years ### "Good product, good UI, good customer support, a bit pricey but worth it for my business." February 8, 2018 5.0 Pros FreeAgent is a fully-featured accounting and invoicing web app that comes with a great little mobile app too. It has a really clear and easy-to-use interface, making it easy to navigate and produce invoices, check your accounts for selected periods, track your time, manage projects... the list goes on. But for all the functionality, it never feels cluttered. I've experienced great support whenever I've asked for it and it hasn't ever produced any unexpected errors or bugs. It just works. Cons I wanted to recommend this product to my wife for her business but it's just a little bit too expensive for a startup small sole trader company like hers. A reduced cost account type for single users would be great. Review Source Flavio A. Creative Director Design Used the software for: 2+ years ### "Great accounting software for freelancers and small teams" September 25, 2019 5.0 Having researched a number of different options while freelancing, FreeAgent was hands down the best one for a solo practitioner, with enough features to solve all my accounting needs. Pros Perfect for freelancers and small teams, FreeAgent includes all the aspects needed to control accounts, create / send invoices and keep an eye on projects. Highly recommended for any solo practitioners. Cons If you plan to grow and scale your team, it can be a bit limiting, however it is still a great tool for smaller teams and individuals. Review Source Response from FreeAgent Central September 30, 2019 Hi Flavio, Thank you so much for sharing your positive review of FreeAgent, we really appreciate it! The FreeAgent Team Exauce L. owner Broadcast Media Used the software for: 6-12 months ### "it is an excellent software for accounting and books of accounts" April 14, 2023 5.0 It helps me manage day-to-day administration: from expenses and time tracking to estimates and invoices. Pros This online software is relatively simple to install (settings, configuration, customization, etc.) and should not require the use of an integrator. Cons a bit difficult to use but it's a better software Review Source VR Verified Reviewer Lifestyle and Advertising Photographer (specialising in Kids) Photography Used the software for: 2+ years ### "The only accounting software I would use" October 10, 2018 5.0 I use Freeagent to run my entire business- to invoice and to monitor missing payments, to file both my tax and vat returns, its an incredible tool for my business Pros Great customer support- all from trained accountants in the UK that are able to walk you through any problems you might encounter when doing you tax and vat returns Cons None- inpeciable and consistent service at all times. Review Source Response from FreeAgent Central November 23, 2018 Hi there, Thank you for the kind words and your positive review, we really appreciate it! The FreeAgent Team VR Verified Reviewer Used the software for: 2+ years ### "Takes the pain out of keeping accounts" February 8, 2018 5.0 Pros Pros: ability to photograph receipts and store them within expenses All the main categories of expenses are there Links to your business bank account Cons Con: One major drawback is that you can't print out a consolidated tax return before or after filing. For sole traders a tax return is often the only way to prove income when applying for loans, etc, and HMRC doesn't offer this service either. Review Source Jonathan B. Principal Consultant Leisure, Travel & Tourism Used the software for: 1-2 years ### "FreeAgent - Great and Gets Better" February 12, 2018 5.0 Pros FreeAgent is a fantastic product. I have only needed to use support a couple of times and they were more unusual questions. As a freelancer, keeping an eye on income and expenditure, billing and chasing invoices and recording expenses with my phone is really important. Add to that the easy submission of my tax return and it really is a great piece of software. Cons I am a little disappointed that I could not receive any of the discounts offered to new customers. (e.g. 6 months half price). Review Source VR Verified Reviewer Co-Founder | Chief Executive | Chief Platform Architect Information Services Used the software for: 2+ years ### "Reviewed lots of options made the decision to go with FreeAgent and never looked back, great product" December 12, 2017 5.0 Peace of mind, credible management information, easy ways of doing my quotations and billing, streamlined data capture of receipts and mileage, reduced my back office admin costs and made our lives easier Pros Easy to use, intuitive, provides high quality information about the state of play of my business and my ongoing liabilities for tax and keeps easy track of who owes us money and how to send reminders. Quotation system works well, bank integration excellent and shared access for my back office book keepers means a lot less hassle. Love the App for capturing expenses and mileage Cons Worry about their inability to let me download copies of all scanned images I have added. I really cannot find anything else to say Review Source VR Verified Reviewer Owner Executive Office Used the software for: 1-2 years ### "Make life easier" February 8, 2018 4.0 Pros It makes my life easier. I was spending at least half a day totting up time spent and billing clients but Freeagent does it all for me at the touch of a button. That has been the absolute stand out time saving feature for me. Plus it's not complicated, easy to use and displays everything clearly. Cons Every month I have to re-input the tasks for clients. I wish it would hold onto those so that I could re-use them for my ongoing clients. Review Source SA Stella A. Operations Manager Human Resources Used the software for: 2+ years ### "As an event planner, it makes me happy to use FreeAgent because of easy access." October 23, 2017 5.0 Estimates and proposals Invoice templates Simple payroll and automatic back feeds Tax timelines (you'll never miss a deadline again!) Self-assessment tax return filing Unlimited users and transactions Support accountants are available to answer any questions First 30 days are free, I was excited about this and I was very happy about this. Pros Cheap depending on your business needs or the size of the business. Famous for its incredible invoice templates Shows your real-time profit position and it automatically updates your accounts. Cloud-based, so there is no software to download or install The interface is very friendly and lovely. Cons Online help, known as My Business Works Support has been known to be rather unhelpful and excessively rude Tends to receive bugs or glitches that often take time to repair, if fixable at all Even though this program offers Multiple Currency options, the proper support for this feature is seriously lacking Not very quick with software updates (some have been waiting years for new and desired features) Review Source SG Samuel G. Company Director Design Used the software for: 2+ years ### "Great for small starters and contractors" February 26, 2023 5.0 Positive for my needs. My accountants (used through FreeAgent) don’t like using this software so there must be some more advanced features I’m missing. Pros British-owned, everything you need to get going for a small business with lots of additional features Cons Weirdly, I find the expense reporting a bit tricky to set up Review Source Similar Products Featured ## Related categories [Bookkeeper](https://www.capterra.com/bookkeeper-software/)[Accounting](https://www.capterra.com/accounting-software/)[Real Estate Accounting](https://www.capterra.com/real-estate-accounting-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.