Who Uses This Software?

Built for businesses and organizations of all sizes. Solopreneurs, small business owners and managers, nonprofits, community organizations all use Setmore to connect with customers online and thrive.


Average Ratings

193 Reviews
Value Ease
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
  • Pricing Details
    Free to use forever! Upgrade to Premium: $25 USD/mo or $199 USD/yr
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Setmore
  • www.setmore.com/
  • Founded 2012
  • United States

About Setmore

Book appointments with customers using Setmore, a beautifully designed and super intuitive scheduling platform. With our online Booking Page, customers can book with you anytime day or night, no phone call required. Use Setmore for free for as long as you like, and get drag & drop rescheduling, unlimited email alerts, a Facebook plugin, and more. Upgrade whenever you want to Setmore Premium for online payments, 2-way calendar sync, and text reminders. Sign up for a FREE account today!


Setmore Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room booking management
  • Appointment Management
  • Billing & Invoicing
  • Client Management
  • Email Marketing
  • Employee Management
  • Gift Card Management
  • Multi-Location
  • Point of Sale (POS)
  • Practice Management
  • SOAP Notes
  • Appointment Reminders
  • Appointment Scheduling
  • Billing & Invoicing
  • Client Management
  • Commission Management
  • Inventory Management
  • Mobile Grooming
  • Point of Sale (POS)
  • Recurring Appointments
  • Services List
  • Staff Management
  • Booth Rental Management
  • Client Profiles
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll Management
  • Point of Sale (POS)
  • Recurring Appointments
  • Appointment Scheduling
  • Automated Scheduling
  • Calendar Management
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Reservations
  • Resource Scheduling

Setmore Reviews Recently Reviewed!


A good, easy to use program, well-priced, but with a lot of unusual glitches

Aug 02, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: We love the features, we love the pricing...but we find that there are a lot of glitches going on that make our business look unprofessional. As a medical office, its important for us to appear professional...and Setmore has let us down on this front quite a few times. Asking questions or lodging complaints with the company is tricky, as they're always dodging blame. Its always possible to 'chat' with a consultant, but I think English isn't always their first language, making some communication tricky. That said, the main part of the program works well...but be prepared for some odd glitches occasionally - like clients sometimes being able to book outside of your booking hours (which they tell me isn't possible...yet its happening), or SMS reminders just not being sent (even if the system says they were). Another time, a client managed to log in as an administrator and somehow set herself up as another practitioner....that was odd too. But according to Setmore, we did that ourselves and she couldn't possibly have done it (they said as they deleted her practitioner profile). Most of our clients find the Setmore online booking website easy to use, but don't bother trying to set up a lead time for appointments...I don't know why, but even when they changed it from 2 days to 24 hours, it still wouldn't allow clients to have the lead time we wanted (i.e. the amount of time required to book an appointment online so we didn't end up with any surprise appointments). Also, be prepared to constantly sync your duplicate clients in your database...it is incredibly annoying and time-consuming. In addition, the recurring appointment feature had to be disabled on our account, as if clients wanted to edit one appointment in a series, we would have to search back to find the original appointment in the recurring series, delete or change that one...and THEN edit every single appointment from then on (it sometimes was weeks or months of edits to be made for one appointment to be changed), so we no longer use that feature. The widget to link through to our Wix website however is very handy, and they are trialing features such as 'classes' and Stripe payments. We cant comment on how the payments feature functions, as we don't use it.

Pros: Ease of use. Even technologically-challenged clients do not find it daunting to book online. Configurations for appointment times, and setting individual practitioner shifts are really flexible. SMS reminders included in the price - fantastic. Customised SMS reminders are a wonderful bonus. Widget to link a booking page to our website is great.

Cons: Glitchy. Communication...good but challenging. SMS reminders sometimes don't get sent. Recurring appointment feature does not work for our business. Duplicate customers are constantly being created, and syncing them takes time.

Recommendations to other buyers: Great for small businesses. This program represents value for money - despite the glitches I described above.

Easy to use anywhere, especially great for a new start up (free option)

May 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: The best thing about Setmore is that it is very simplified, to the point, and easy to use anywhere. I have ran into clients at the grocery store, park, etc. and instead of them having to call my office to set up an appointment, I can tell them right then what is available and schedule them. We first found the free version as we were transitioning from paper and pencil scheduling to electronic, and we have found that it is perfect for our needs. You can completely customize your schedule to include as many services as you would like for different lengths of time, prices, etc. You can also add employees and customize other features including colors for services (as they appear on your schedule), office hours, and scheduling intervals. You can add as much or as little contact information about your clients as you would like. Also, I have had to contact customer service 3 times during our use, and they have been GREAT every single time. They have resolved any issue that I have had within 24 hours and were very open with communication, keeping me informed with progress.

Cons: There are a few things that I wish Setmore was a bit better about... Setmore is not really "secure". A medical office, for instance, would probably not be able to use this option for scheduling. The only real "issue" that we've had with using the app (on iOS) is that it does crash upon opening quite frequently. It does open on the 2nd or 3rd try every time, and we have never contacted customer service about this issue because it really hasn't interfered with our productivity.

Great Online Appointment Scheduler

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love having a online appointment schedule that I can embed not only on my website but also on our companies Facebook page; allowing customers to book straight from there instead of having to go to our website first. I also love the use of the mobile app. It notifies me of any new appointments or changes and allows me to access customer details and notes on the go. It also sent appointment reminder to my customers which stopped a lot of "no-shows" Great design, both friendly for us to setup and for our customers to use.

Cons: It's a great app for someone with a hair salon or nail salon. We were trying to use it for a landscape installation service and each appointment has different time lengths versus a set time limit so we could only allot for one appointment a day online. If we could've been able to reserve dedicated days versus a customer reserving an 8am slot just to reserve a day then it would've been able to work more efficiently for us. Unfortunately a lot of our customers wouldn't read the details ordering where we told them they were only reserving days and we contact them with a time of appointment. Instead the expected their appointments at 8 am.

Overall: Ease of organizing and reminding customers of appointment. Also loved the mobile app as well!

Excellent Product

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Everything about this product is easy and fluid. I have been using setmore for 2-3 years. I can link it to landing pages, customize the features

Cons: They have two glitches. One is that you can limit the future ability to set an appointment, I choose 2 days. The HUGE problem is that it counts the weekends even if your office is closed and no employees work on weekends. So I can send out emails of Friday to have people set Monday appointments. REALLY REALLY BAD as it messes up all on my online advertising and ability to have people schedule during the weekend for Monday appointments. It doesn't allow people to schedule during times it is closed, it just doesn't jump to Monday, like there is no workweek only feature.

IT ALSO doesn't allow you to link to a page. it has its thank you page which you can add a link to but it does not allow you to customize that page. for example I don't want a thank you page I want it to jump to a website. the best I can get is a link at the bottom....which no one sees as they skim it as a thank you page.

Capterra-loader

It would have been perfect if Paypal can be integrated.

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software allows:
1. Unlimited Staff
2. Unlimited Service
3. Color coding of different services
4. Total projected income (if you include cost of services)
5. Calendar View (monthly, weekly, daily), Agenda View
6. Ability to block slots that are not bookable.
7. Set breaks for each staff
8. They offer Free forever and Premium subrscription.

Cons: The only downside of it is that I could not integrate Paypal as my payment method. They offer payment integration for a premium account, I was willing to pay if they had offer Paypal integration. They only offer Stripe integration which is not available in my country.

Overall: I recommendes this at my workplace to be used for booking different healthcare services. So far it worked wonders. We didnt have double bookings (unless deliberately done so lol), we didnt have clashing appointments. And best of all we save a whole lot on diaries and pens. Perfect product.

Wonderful appointments system that is flexible and packed with features

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Setmore is brilliant. I can run my entire company's appointments system through it and it works marvellously with google calendars and has great integration with websites. Best of all I like most of these systems it works really well on mobiles and is very easy for clients to use and administer.

Cons: So far there has been very little to criticise. There could be a little more flexibility in customisation of forms etc and perhaps the ability for organic appointments (i.e. Client chooses the length rather than have to select a set block) but otherwise suits all of our needs perfectly.

Overall: Ease of managing client appointments almost flawlessly.

Overall Good, But has glitches in software that drive me nuts

Dec 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Appearance is nice and clean. I like that is syncs with my google calendar. Ease of use when performing. All in all I do like this program and have been with them 3 years I think. If they would work on the buggs / glitches better that would be fantastic.

Cons: That every NOW and sometime then there is some software glitch and when you contact support (who are always available, and very nice, but not that savvy) you go round and round until you either figure something out yourself , get told they will contact the developers or you just give up. They are not good at listening or understanding what you are stating it seems.

I am a music teacher, and this program is ideal for scheduling my students.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can schedule my students. My students can change their times, delete their lessons, or schedule additional lessons. This takes away my frustration when juggling 20+ students each week. I also love the "recurring appointments" feature. My students want to have the same lesson time throughout the semester, and that feature allows me to schedule all of a student's lesson for the entire semester at one time.

Cons: Their help staff is amazing, BUT I would also like to have some online help pages. They are either hard to find or not available when I need them. Let me say again, their help staff is amazing!

Overall: I save lots of time, and time is money. I am able to offer simple scheduling to my music families, and they love that option. This program saves them time, too. And, I don't have to worry about "reminders," because I decided once and for all that I want my families to be reminded 25 hours in advance. So, I am able to enjoy my life rather than focusing on scheduling students.

Fantastic

Jun 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Always available to help! I've never been frustrated by anything that isn't working or I don't know how to do, because I just ask to chat from within the app and they always help immediately. Super polite and friendly. I feel that it puts Setmore way above the rest if you are looking for an online booking system. My customers have said they love it too for the reminders they get. Thanks Setmore!

Cons: I am not so happy about the online payment integration options as I have issues with Stripe, but I have told them and they are looking into it. I am hopeful they can help as it is the only thing that is seriously putting me off. Paypal used to work OK but it isn't available now.

Timesaver!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The Setmore application gives the users more control over their scheduling. It allows them to coordinate a time based on their availability without negotiating with someone else to secure the best date and time. The payment integration also makes this application a winner.

Cons: At first glance, this application could be mistaken as only useful to those who provide a service such as hair stylists. It requires a little more time and creativity to configure it to be used in other areas. For example, I have used it to schedule reservations for equipment. It was not a very intuitive configuration but in the end it worked.

Great!

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to copy and paste everything from your menu, set times, great suggestions as you build your online scheduler. Fast, thoughtful, thorough, tech support. Never talks down to you when you are asking something that may have been obvious.

Cons: I would like an auto suggest, type of service and time, for frequent customers that get the same service. It makes booking a little faster and easier.

Overall: Online scheduling

Support always have answers to my questions including supporting documents. Super fast response time

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Best platform ever. Easy to use. The free version has enough features available but you could use a lot more by signing up to the premium package.

Cons: None. The price point could be an issue but for the amount of features available and if you want to stay organized, it is really cheap compare to others I have used in the past.

Overall: It helps me keep track of my appointments and allow my customers to book me on the go!

Setmore is an excellent solution for salons and stylist

Jul 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and customer service is very good. You get personal one on one chat and they answer very quickly during any hour of the day.

Cons: Services can't be set for one certain days and times for a certain stylist. I want to only do blowouts on Tuesday but the software as I currently use the free version doesn't give me that access.

Overall: I am able to track clients and money from the dashboard.

Clean, simple look my clients love. Ease of use, always improving and adding features all for free

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy, free, clients love it. I love the fact it's just a booking site. Nothing else to confuse my clients with scheduling an appointment

Cons: The only con I have that it is not an app for my clients. It's an app for me but my clients have to go to a website which to make it easier for them I add it to my contact info in their phone

Always friendly, helpful assistance when needed.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very cost effective for the size of clinic we run.
Easy to train new staff members how to use it.
Never have issues resolving problems.

Cons: All systems have occasional glitches. This one does too. But it's always quickly and easily resolved with on line support.

Overall: Running the daily client schedules for a busy massage practice.

Great booking site for a solo biz owner

May 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Great app for a solo worker starting out plus its free and easy.

Pros: Pros: ease of use, simple customer service 24*7 look up client history i like the layout its clean and easy to work with i can use either the website or the app although the app needs a bit of work as soon as i download it my battery runs out.

Cons: Although it is a great website to book appointments it has its fair share of glitches Sometimes i won't get client notification or if my clients book and i don't see the booking in my time zone but the customer service will work with you to fix the problem usually it takes a few days to fix the glitch

Great customer service

Jul 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to set up, easy to use interface. You can get this up and running in about an hour. The support team is super helpful when you have questions but everything is pretty straightforward. Love that you get your own hosted landing page, people can pay in advance and how it emails both the customer and the staff.

Cons: Lacking a couple of features that would be nice to have, customizing emails. But that's not 100% needed but would be nice to have.

Excellent free appointment scheduling with a user-friendly setup.

Jun 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This is my first attempt at this type of software. I like the ease of changing my schedule and settings from my phone or pc. I also like the option to copy and paste my scheduler anywhere with a copy-able link.

Cons: Some things must be done via pc, such as detailed changes of settings. There have been times, particularly during the early stages of setting up this software, when I needed to update settings and did not have the option on a smart phone.

I really love this app it helps keep up shop together

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that the customers can Book their own appointment I added a link on my Facebook page It cuts down from me answering the phone to book appointments

Cons: Had an issue with-it not telling the customers there were no slots available Talked with customer-service and they got it fixed immediately

I use it dayliy to make my appointments.

Jul 02, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: love that I can see how much income is generated for the week. I like that it is connected to google calendar. However sometimes the google events don't show up

Cons: sometimes it sticks and I can't make appointments on my phone. Have to restart it, then the app works

Overall: Have all my info right in my hand

setmore have surpassed my expectations in the most positive way!!

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Instant online chat support. Listening to our requests on making setmore easier and better to use. Setmore is always looking into ways to improve their software. I use the free version and it's everything I could ask for and more

Cons: I know they are always working on improving. Not really an cons but I did come accross not being able to resend a confirmation email after an appointment is booked.

Overall: Positive feedback from my clients for the ease of use.

Not too easy to setup but has a wide range of features on the free plan

Feb 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the fact that Setmore offers a wide range of features even if you are using the free plan. Key features like the simplicity of the Dashboard, the integration with other apps and the creation of services or products, allow any startup to begin using a tool that will help to look professional and get more conversions. Setmore allows to have several users in one single account; that is great for small businesses that need to create connections through different channels. Setmore has a feature to accept cash payments; in my case, this feature is very helpful since most of my customers don't use CC to make payments (they pay cash of via wire transfer). It's also helpful for startups who still aren't able to link the payment process to their bank account or a payment portal. The cash payment feature records the transaction and allows to release an invoice with details.

Great Product / AMAZING Customer Support!!!

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great service with great Features, and the best of all is the customer service ! free live chat with real people available even for the free version!! all the ingredients that make you want to take the premium version that really worth it's value!

Cons: Nothing to say, only if you can provide a features wish list to maybe add maybe some extra features and details... the rest is amazing good job!

Overall: Made online booking a kids game!!

This software was all right when it first came out but not easy to navigate

Jun 26, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that I can organize my life and all my appointments and keep a clear schedule easily with this software

Cons: When I was using this software it was not very user-friendly, or easy to navigate. Due to its complications I stopped using it

Capterra-loader

TERRIBLE Customer Service

Apr 14, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing has been worth the hassle. There are so many options in this area that so would encourage you to explore other ones. The first time you have a problem with Setmore, you'll see why.

Cons: Absolutely terrible customer service and I'm being charged YEARS after I quit the service. Today I called early in the day and got disconnected with no call-back. Then I called again and spoke to a woman who said she'd pass the message on but wasn't able to give me an estimated time frame on when I'd hear back from the right department. Currently, I'm chatting with their online support and the guy has literally ghosted me. I'm at the point of disputing the charge with my credit card company and reporting Setmore to the BBB.

I had actually thought of signing up again at one point but my Login no longer worked. Set more provided no help in resetting my login information to allow me access to their product again

paying for the premium features, especially SMS reminders is great for reducing no shows!

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: sms and email reminders, ease of use, simple interface and flexibility of adding different providers.

Cons: unable to separate multiple locations of the business to display the hours, address, and phone numbers into the separate location. Essentially you set one location and it shows that on the first page of the booking when clients make their own appt

Overall: reducing no shows, ease of scheduling

Excellent!

Jul 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Whenever I have an issue the company is immediately responsive and kind. They have excellent customer service as well as easy app intervention. I don't even have to call them because their email support staff works so quickly! I used the app for free for six months before upgrading my account. It's well worth your money to upgrade if you are considering doing it.

Cons: Bedsides an occasional computer glitch (nothing major) I have no complaints. The support staff answered every question and fixed every issue right away.

Excellent service for small business's starting out. Their customer service is excellent.

Jul 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great value for money
Excellent support
Practical and functional
When ever I have a problem their customer support gets back to me promptly with a solution

Cons: Syncing with other software such as PayPal causes problems.
If PayPal has a technical issue then it effects customers booking into this system

Overall: Value for money
Support
Business efficiency
Practical and functional

Had what was needed when we needed it

May 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Works well enough and even better since recent update. As an independent therapist, I use Setmore to schedule sessions and receptionist can enter new client appointments as well.

Pros: syncs with Google Calendar and/or Outlook. User-friendly Team-based if needed create personal categories, tags, or specific company relevant terminlogy

Cons: syncing often creates duplicate entries in Google/Outlook/Setmore or all

Overall I love this software, and the support team is so great!

Aug 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For the most part very intuitive, and the support team is great! The tool set is very comprehensive even in the most basic version.

Cons: Booking page configuration is a little buried, so I keep losing track of it. But that's why it's nice to have their support people right there.

Overall: Saves time and makes my team's appointments much easier to track, especially since it integrates with Slack!

Excellent system to allow prospects to book a demo from our website

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to use. I just set it up and then don't touch it for months. Prospective customers can then book a demo at a time that is convenient to them by seeing all our available timeslots.

Great product! Easy to use and the support team is great when you need help.

Jul 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's free and easy to use. My clients like their email reminders. The support team is quick to respond.

Overall: An easy way to get my clients scheduled and less forgotten appointments because of the email reminders.

I like Setmore and the customer service is always available via live chat.

Aug 15, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that Mothers and Fathers can book their kids haircuts while having their morning coffee!! : )

Cons: I have hundreds of clients. Some of them are inactive but I need to keep them on file. I've asked Setmore many times to add FOLDER(S) to the customer tab but my requests go ignored. I'd like to go over my customer list easily.

Love Setmore and the ease of use.

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the online scheduling link that is easy to integrate on my website. The system is set up clean and concise.

Cons: I wish that there was an appointment confirmation feature. I am a massage therapist and it really helps to automatically confirm appointments so I dont have to call every time.

Overall: A timely and efficient scheduling system

I've tried a few booking products and SetMore is by far the easiest with the features I need most.

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It schedules by 15 minute segments. It is easy for my clients to book on their own. Easy to see and use.

Cons: Classes can't be scheduled or viewed on an android phone. Also, I would like to be able to receive notification only when a client books by themselves online, instead of anytime an appointment is booked from any source.

Implementing this platform was a game changer!!!

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to implement - 2 way calendar sync - customizable and easy to use customer interface. OUTSTANDING VALUE for the money!

Cons: Limited to no reporting features.
You have to have the same availability for all appointment types.
Customers can't select the type of service within a general appointment type so if you have multiple services, they have to create multiple appointment options which can sometimes be confusing to the end user.

Overall: Ease of appointment scheduling with 2 - way calendar sync. :)

Great Scheduling App for Clients

Sep 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how you can schedule reminders to send to my clients the day prior. This really helps with keeping people on schedule. I also love how it sends calendar invites to sync into client's own schedules.

Cons: Can't think of anything, other than having to pay more for the text messaging reminders, but that's expected.

Very Nice Online Booking App

Oct 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It has taken me some time to set this app up, as all calendar apps do. I am very please with this app. It has many features to allow you to customize how you would like it to be for your needs. So getting to know all these settings takes some time. I have contacted the support team many times at all different hours of the day and someone HAS always got back to me to help. I like that you can add a client with just their first name on the fly, get back later on to fill in all their contact info if needed. It is also easy to block out time and you can add bookings yourself in time slots that you are saying your closed. We know how that goes, your day off but you need to work this week etc. I like to keep my online software current, this way it sends out reminders about the appointment. Nice there is also mobile apps for this available, and I love that i can sign in under my google account.
If your looking for a great online booking app I would say try this, the free version is very powerful, so setting it up that way allows you to try it out and know the program very well. The premium program has the added feature to send text message reminders to your clients. What make this program really is the support team. They are so available and if your like me , you just could not do it by yourself.

Very easy to use and to teach!

Feb 15, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ease of use and that support is easily accessible from within the program. It's also easy to teach to other users.

Cons: I wish there was more robust functionality regarding reporting (I find it to be limited). I'd also like to be able to search using other fields (such as address)

Good experience, straight forward setup!

Mar 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like all of the unique customization tweaks you can make. Many of which as a forward thinking tech person, I would not have thought of myself. A great example is being able to add a custom image to a service you offer!

Cons: I'm not sure I understand the paid feature that offers the Setmore call center to call your clients. It's been proven that text and email confirmations and reminders are the best options and most reliable.

Great, easy-to-use, nice looking

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really love this software. It sends beautiful appointment confirmations to my clients, which will allow it to link to their calendar (calendar invitation).

Cons: Maybe allow the choices of providers to say staff or professional. Not everyone is in a "provider" industry

Been using this app for my business for just over a year. Brilliant effortless and easy to use

Jul 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and customer service is very good if you have a problem. Easy to do accounting too.

Cons: Shame the app doesn't work when you are not connected to the internet. This is something I think mobile technician will need.

Overall: Efficient, easy to use, accurate and upto date

Setmore has been extremely easy to use despite its multiple features.

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, can be synchronised and integrated with other software, customisation system is extremely flexible

Cons: Laggy, a bit slow to load even on different browsers. Pages take a while to load or have some issues showing up compared to other calendar systems.

Easy to use and help staff quick to respond

Jul 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and th customer care team is quick to respond.
It allows for online booking that again is customer friendly ie. it's easier to be a noive administrator and set up the online booking through your website/Facebook Page.

Cons: Glitches sometimes, doesn't save appointments was the glitch. Very rarely and not recently.
Having trouble adjusting account online and communicating the change to the app.

We love this program. We have received several appointments while using it. Very easy to use.

Jun 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The link is very easy to attach to all of the websites. One click and we receive an email notification of the appointment.

Cons: There is not anything that I have found that I do not like. It is very easy to use and an awesome addition to our posts.

The best appointment scheduling app I could find in android playstore. Tried so many.

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease, online booking, instant notifications, hassel free, generates custom URL, slot blocker, services and staff options. Everything is too good

Cons: SMS notification feature in free version. The most wanted feature. Some of my patients do not check emails and they experience inconvenience because notifications are delivered only on email

Overall: My life made easy. I was not able to keep track of appointments manually

Easy to use, lots of integrations

Apr 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Setup and use is pretty straightforward, it integrates well with website, Facebook, calendar, etc. The dashboard has a convenient, slot blocker option that is very handy and the mobile apps get the job done.

Cons: The paid plans were too much for my small needs, I only book a couple of appointments per month, sometimes a whole month will go by without a booking so I couldn't justify the steep subscription price. While the free version worked for a while, I really needed 2 way Google Calendar sync so I switched to a different product that was better for my needs.

Overall: Easy integration with my website, ability to block slots of time.

Setmore is great for keeping up with coworkers schedules.

Apr 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Stores client contact information, easy to collaborate schedules, allows clients to schedule directly on your calendar.

Cons: You cannot send an invitation to more than one email address, difficult to edit blocked time frames.

Had to change products

May 10, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: Clients enjoyed the ease of online booking. Made my day organized and got ride of the paper schedule.

Cons: Does not allow for client files, notes or intake forms to be stored like other products do now on the market.

Perfect app and perfect support

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Perfect app and perfect support. I using this app with my company with 3-4 guys. We do Appliance Repair in Silicone Valley. I didn't find better app then yours.

Cons: Probably need make functions. Perfect app and perfect support. I using this app with my company with 3-4 guys. We do Appliance Repair in Silicone Valley. I didn't find better app then yours.