3CLogic

Cloud Predictive Dialer

4 / 5 6 reviews

Who Uses This Software?

Inside sales, help desk, customer service, telemarketing, collections, fund raising, political campaigns, finance, insurance, healthcare, e-commerce, education, non-profit, energy, retail.


Average Ratings

6 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • 3CLogic
  • www.3clogic.com/
  • Founded 2005
  • United States

About Cloud Predictive Dialer

3CLogic is a leading provider of cloud contact center solutions, offering state-of-the-art auto dialers (predictive, preview, progressive, power) and TCPA dialer-mode, equipped to power any large outbound dialing campaign (sales, telemarketing, collections, appointment setting) and designed to increase agent talk time, enhance productivity, and drive revenue.


Cloud Predictive Dialer Features

  • Call Center Management
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Lead Management
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Surveys
  • Call Monitoring
  • Call Recording
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Campaign Specific Caller ID
  • Contact Management
  • FCC Compliance
  • FTC Compliance
  • Lead Capture
  • Lead Management

Cloud Predictive Dialer Reviews Recently Reviewed!

866af3c5fb1a639e593e70348dd186a6

Used this autodialer in my call center that I had several agents I was managing

Nov 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Its cloud based so it pay as you go pay as you grow, This is scalable as your company grows, There is no hardware to maintain. Its a predictive but you lay down business rules

Cons: It is a little pricey but worth the cost. Sometimes it very fast it brings up next call to fast but you can change the business rules

Overall: Got to assure dials per hour and monitored my agents

Simple to use auto dialer for your call center

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is great for a mid to small size business, I don't think it would handle a larger organization quite as well but barring that it's a great tool.

Pros: so working in the healthcare industry we needed some software that was able to call patients to inform them when they needed either new medications or an update in the coverage, this program made our jobs so much easier by eliminating a daily task thus allowing our employees to focus on tasks that could have been easily automated.

Cons: it takes a while to program exactly what you need and there's a bit of a learning curve but other than that no complaints.

3CLogic Cloud Predictive Dialer

Aug 18, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
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Pros: I loved how the software Increases contact rates and helps accessing information faster. It is easy enough to monitor and drive sales.

Cons: The only problem would be the automatic dialing system. Sometimes the system would crash on my computer. I'm not sure if it was just my software.

Suprisingly Helpful

Jul 11, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Increases contact rates and helps me to find prospects easier. Easy to schedule follow ups and drive sales to close more efficiently.

Cons: Automatic dialing of some leads or contacts that I may not want redialed. How foolproof is it that the customer can not hear what you say to agents.

great customer service and account reps

Mar 31, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: When we were deciding between contact center softwares, we chose 3C because a reference we spoke to really recommended their customer service. Two-ish years later and that is still true--the tech support as well as our account rep are really great, very quick to respond to our issues and dedicated at solving them. We have in-office and remote staff and 3c is helpful with both. They are also very diligent at letting us know when software updates are being pushed, which is helpful for us as we work in several time zones.

The two main issues I have with it are the admin interface which is not easy to navigate and the knowledge base which does not have search functionality.

3C Logic - call center dialer

Mar 15, 2015
4/5
Overall

Comments: We were able to launch our call center project within days. The software was intuitive and easy to get running. Areas where we had difficulty the customer service team was available immediately to answer questions on the fly. This was critical, as we had a team live and needed support outside regular hours. All 3C Logic team members were there when needed. Even during training on a Sunday! So impressed with the training and support. We were never alone. It is a great tool; all the features we needed for an excellent value. Fast implementation. We were able to meet our client needs quickly. Very professional experience.