AT&T

AT&T Connect


4.5 / 5
17 reviews

Who Uses This Software?

Cloud-based solution voice and collaboration solution featuring employee availability, team work space, conferencing etc. for large companies.


Average Ratings

17 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $17.48/month
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows

Vendor Details

  • AT&T
  • www.business.att.com

About AT&T Connect

Collaboration services that combine voice, Web and video in a single tool that empowers employees to communicate.


AT&T Connect Features

  • Brainstorming
  • Calendar Management
  • Contact Management
  • Content Management
  • Discussion Boards
  • Document Management
  • Project Management
  • Real Time Editing
  • Task Management
  • Version Control
  • Video Conferencing

AT&T Connect Reviews Recently Reviewed!


Experience with AT&T

Feb 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My experience with AT&T has been great from adding lines to my account and purchasing new devices. AT&T has ha interest free installment plan for most devices that they offer which I am currently utilizing. The customer service department is outstanding and has assisted me with every concern I may have had with my account. I also love the different type of payment methods they offer such as paying over the phone or paying at the kiosk at the store location.

Cons: I dislike the activation fee that AT&T charge when purchasing new devices.

Overall: I have been a loyal customer of AT&T for over nine years. My experience with AT&T has been great from adding lines to my account and purchasing new devices. AT&T has ha interest free installment plan for most devices that they offer which I am currently utilizing. The customer service department is outstanding and has assisted me with every concern I may have had with my account. I also love the different type of payment methods they offer such as paying over the phone or paying at the kiosk at the store location.

We have a very good working relationship

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: At&t has provided us with years of very good service. We have used them for several business services.

Cons: The only thing that at&t is lacking on is the amount of service they have in other states. We currently use two providers just to service all areas we work in.

Overall: very good service where they provide it.

Connects people across the globe

Nov 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It works for its intended purpose - to connect all people across the globe via audio and/or video conferencing. It's straightforward to use and it allows recording and playback (for a limited time).

Cons: The UI needs improvement and we've experienced some lagging issues. It's also frustrating when the meeting is on and your client can't join just because software is not installed in his computer. Instead of easting our time, we'd ask them to join via web conference, but then another problem arises because features are very limited - i.e. cannot share screen, etc.

Overall: We use this for our huddles especially if the team is multicultural and based on different countries.

Capterra loader

Great network with expensive plns

Dec 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its network is very good. I am using it from around 2 years and its speed is very fast.

Cons: the only cons about it is its plans are some expensive.

Great Services

Jun 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When the support team were needed, they respond immediately. We don´t need to wait much to get our problem solved.

Cons: There is nothing I've liked least about this software

Overall: I used to work with AT&T on my old job (IBM). Our phone calls and meetings were all using AT&T number. Their support are great and fast as well.

IP Connection Sortware

Dec 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Mission critical for wireless broadband connectivity

Cons: There are some outages but overall nothing substancial

Great Service

Mar 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I had a great time talking to the person that helped me and she was very helpful and sincere!

Pros: Easy to use

Cons: Its not as fast as talking to someone

Great product

Jun 07, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use user friendly. Easy to navigate through great product. Love that it's easy to work with.

Overall: No complaints it's really easy to use. It's a good product easy to navigate. user friendly. Will recommend to others

Best conferencing solution

Jan 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to connect

Toll free

Easy to use

Overall: AT&T connect is best conferencing solution. User can join bridge from mobile (personal) or office desk phone with no additional cost. We can record calls, share screen and lot more.

Works well for the price for a small company

Aug 01, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Technical service is normally pretty quick, no major issues with the service really like the online fax options so we don't have to pay for an extra phone line.

Cons: Not easy to find help when trying to buy replacement phones you can't just buy any old business line phone.

Great VoIP

Jan 04, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, easily transitions for mobile use, it's great for conferencing, and customer service is great.

Cons: I only had an issue once, but it was easily remedied. I have nothing bad to say about the service.

Newbie

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that the Website is easy to navigate and extremely detail in every big and little way.

Cons: There's nothing not to like about the website.

Overall: Customer service is excellent and they send follow-up emails weather it's from speaking with a live are visiting the website. I love the security iwhen it comes to costumer services and it feels good to know you are appreciated at AT&T.

At&T Customer service

Feb 16, 2019
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: My service call were answered very promptly.

Cons: The person answering my questions could not speak English.

Overall: None

Awesome!

Sep 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very functional! This software is one of my best choice indeed!

Cons: I dont have cons against this software.Only a wish, that this product and all of it's brand will be available in other countries too.

Capterra loader

The average app used for video conferencing

May 20, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I briefly used this software to test out in comparison with Skype. Overall, it was average. Nothing really stood out to me that made it better than other software out there, but it was still easy to use and convenient.

Cons: The big negative I experienced with this software was the extremely quick "timeout" when it was not in use. That became annoying after a few times of using it so I actually stopped using it because of this reason.

Easy to use tool for screensharing

Oct 07, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Comments: Works good for meetings where the screen of the presenter needs to be shared. The video works fine, however the audio sometimes its not the best either via phone or the application itself. It is usually bad for people that join the meetings from southeast Asia countries.

Great for connecting with others

Apr 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: AT&T Connect is a great conferencing solution. It's very easy to use; can record calls; share screens; etc.

Cons: No real cons to the product. It's cost-effective plus has toll free lines which great when connecting outside of network.