BlueJeans

BlueJeans Video Communications


4 / 5
132 reviews

Who Uses This Software?

Mid-Market and Enterprise businesses can host high quality video meetings connecting many participants, using many different devices, supporting many combinations of video endpoints.


Average Ratings

132 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • BlueJeans
  • www.bluejeans.com/
  • Founded 2011
  • United States

About BlueJeans Video Communications

BlueJeans Network offers a cloud-based video conferencing service that makes it easy to host high-quality video meetings connecting many participants, using many different devices, supporting many combinations of business and consumer video conferencing endpoints. Participants can join your video meeting using H.323 and SIP room systems (Polycom, Cisco, LifeSize and more) or from desktop/mobile, Microsoft Skype for Business or Cisco Jabber.


BlueJeans Video Communications Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Action Item Tracking
  • Agenda Management
  • Attendee Management
  • Board Meetings
  • Committee Meetings
  • Internal Meetings
  • Invitation Management
  • Legislative Meetings
  • Materials Management
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Minutes Management
  • Post-Meeting Tools
  • Scheduling
  • Travel Management
  • Voting Management
  • Electronic Hand Raising
  • Mobile Access
  • On-Demand Webcasting
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Real-Time Chat
  • Record & Playback Ability
  • Screen Sharing
  • Two-Way Audio & Video
  • Video Conferencing

BlueJeans Video Communications Reviews Recently Reviewed!


One of the best-paid video conference platforms in the WORLD

Jun 25, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Made Connecting with Team Members Easier:

Our company uses bluejeans for our daily huddles. Being a part of an international firm with team members evenly spread out around the globe, bluejeans made it easier for us to connect. We had difficulties before since we are just using Skype, and as our team is growing and with the recent tech issues of Skype, group huddles became hard since we often get disconnected. Bluejeans made it easy for us for the following reasons:

- You can connect anywhere! You can use your laptop if you're in a cafe to join! All you need to do is to download its chrome extension

- No laptop or pc? No problem! You can download the bluejeans app via the app store or android market - all you need to have is a stable internet connection.

- No need to download the blue jeans app in your computer. You can dial-in using its US phone or connect by clicking the conference bridge details.

Furthermore, you can also use the record button for vital communication and save it, so everyone has the option to review what transcribed on the call.

-

Cons: There are only two things I don't like about this app:

First, when recording a training discussion or a vital communication, the recording doesn't save real-time. It sometimes takes a few hours for you to see it saved in the recordings.

Lastly, it is costly :)

Overall: As communicated earlier, it made connecting with team members evenly spread out around the globe easier. We can also record vital communications and training made thru bluejeans.

Hands Down Best Video Communications Software

Jul 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, always reliable, clear sound and pictures! I love that this integrates with Google Calendar and we can add a Blue Jeans link to a meeting invite when creating it. The technology of this software is super impressive. We hold meetings all the time with several offices and people around the world at the exact same time and there is little to no delay in their responses. It is also very convenient to be able to copy and paste the link to another employee to click on and join within a matter of seconds without any hassle of them having to log into an account, etc.

Cons: There is not anything that I don't like about this software. I only have a suggestion. It would be great if a large message could pop up on the screen or a voice could remind those that are remoting in to mute their phones or mics when they first enter the meeting. There have been several occasions where the meeting is already in full swing and someone joins later and we can hear them driving, eating, texting, etc and have to request they mute themselves. Their microphones need to be muted the moment they join the meeting so there isn't any interruption.

Overall: It is easy to host and join meetings with employees in other offices or that work remotely. It's also easy for me to join meetings when I am working remotely. This is super beneficial that just because I am out of the office I don't have to miss an important meeting.

A fully functional video conferencing product that helps remote teams communicate better

Jun 15, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: BlueJeans is fairly easy to get up and running. My favorite feature is that you do not need a moderate to join before the meeting starts as long as two or more participants join. You can join either by browser or app, on your laptop, a room system such as Polycom, or by smartphone.

Cons: Like all video conferencing, the technology is getting better, but there can be lots of awkward bumps in the conversation due to people talking over one another, echoes, choppy audio and frozen video. This may not be the fault of BlueJeans per se, but it important to use the tool with best practices in mind.

Overall: BlueJeans is a quick and easy way to communicate with remote teams. So much communication can be missed on a phone call and definitely through emails. Video conferencing helps you capture the nuance of the conversation that you may miss otherwise and connect you to the people you are working with.

Capterra loader

BlueJeans - A SaaS solution for business audio and video conferences

Jul 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the audio and video quality offered by Bluejeans and also the integrations it supports with other business apps I use like Outlook and Slack. You can have your permanent room to schedule meetings and invite people or can create separate meetings. Also, being a cloud solution, it offers the flexibility to be accessed via browser as well which makes it easy to schedule meetings with clients as well as they don't need to install any client on their devices.

Cons: The meeting can't be started unless the organizer joins. At times this becomes a constraint and wastes a lot of time of many people in case organizer gets late due to some reason. Also, if my headphones are already connected, a lot of times I have to unplug and plug them again to make them work with Blue Jeans.

Capterra loader

My love for Bluejeans knows no bound.

Jul 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use BlueJeans to setup meetings with our offshore development team . It has eased the communication gap which naturally exists because of distance between full time developers and the offshore team. Thanks to Bluejeans I am able to collaborate with the offshore team , engage with them on client projects and maintain a cordial relationship with each and every one of them ; which is a necessity for all teams in an organization.

Cons: Bluejeans consumes a lot more bandwidth than usual.Although there is little complaint about this because it has been so efficient in terms of the quality of video and audio calls.

Solid daily-use video conferencing software, great calendar integration

Jul 26, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The google calendar integration makes it simple to add video conferencing to meetings. I like the schedule from within BlueJeans itself, as that is a great way to dial in to meetings back to back. The quality of the video has gotten better in recent times. It's also nice that you have a personal meeting ID which can be used for adhoc meetings.

Cons: The UI can feel a bit clumsy at times when dealing with multiple participants and screen sharing and the google calendar integration is a bit of a weird experience when trying to add a video link to meetings you are not the admin of.

Overall: Convenient to use video conferencing software.

Well thought out videoconferencing software

Dec 11, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been using Bluejeans for over two years now. I find the software generally high quality and runs in environments other videoconferencing solutions breakdown in. I love the Google calendar integration, handoff between IP and regular telephone for audio, as well as the web and mobile interfaces. Blue jeans works well with our videoconferencing hardware inside the office. Totally seamless experience.

Cons: Really I just have one major issue and I'm not sure if it's a configuration issue or an actual bug. Blue jeans meetings inside of my Google calendar don't show up on the mobile (iPhone) application.

Our clients find Bluejeans too technical.

Dec 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that Bluejeans makes use of Dolbyvoice ,thus making the audio experience during meetings to be more natural and productive for me.I can easily share my screen and the most important Bluejean feature for me is being able to communicate on video call without being disrupted by video lag.

Cons: Most times when clients and customers join me for the first time on Bluejeans,they spend the first 15-20 minutes trying to figure how Bluejeans works.In a fast paced work environment,that is a lot of wasted time.Probably Bluejeans is an overly technical video communication tool for non-techy savvy internet users.

Overall: I use Bluejeans for easy remote communication with colleagues,partners and clients in a different location from where I am.

A Bit of a Learning Curve, but VERY Useful Web Conferencing Software

Apr 24, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: - Plug-in with Chrome allows easy integration to Google Calendar - Simple URL to give others access to your meeting - Ability to remotely control other participants' desktops through the application - Moderator can mute or remove any participant - Each meeting can have a unique dial-in to prevent cross-over

Cons: - Their low-bandwith mode can result in calls getting dropped - The application on Mac will often freeze and need to be restarted between calls - Some users have a difficult time when first needing to use the application

Effective Communication Tool, Not Always Reliable

Nov 07, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Effective, I prefer Skype Business but my company uses this. The screenshare feature is nice and the admin controls are great. Works well most days. I like the mobile app a lot. Clear video and the recording feature comes in handy too.

Cons: International clients have a really hard time connecting sometimes. They tend to have problems with connectivity and audio quality. Also big con is that whenever I use the ScreenShare feature it slows my computer way down.

Great software by all standards.

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Bluejeans has been easy to use for everyone in my organization,including by our clients too,which include people who are not in tune with modern technology.

It integrates with my Google Calendar and this makes it easier for me to setup and add meeting schedules to my Calendar.

For privacy reasons ,I like that I have to switch on my microphone and video manually before a conference call.This ensures that I am not caught of guard ,by being streamed live when I am not fully prepared for meetings.

Cons: This is the best video conferencing tool I have tried in the last five year and I have tested quite an handful.

Overall: I use Bluejeans for business conference calls between myself and my colleagues at work and of course our clients and partners.

Capterra loader

Wonderful video conferencing software!

Jul 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly, to initiate a call you just need to share the link between the parties involved and then you can start the call.

Seamless call quality! There seems to be no major issues such as lagging video, the sound quality is also great and there is no feedback noise incurred on larger conference calls.

Calls can be recorded and used for later use and can be accessed via computer or through apps on a mobile device.

Cons: Recordings are not saved in real time, if you want to revisit a call that just happened then you will have to wait about a 1/2 hour to view it, this seems like more of a server issue rather than with the software itself.

Lots of money! Although the features are super great it cost alot of money for the license.

Overall: Easy conferencing call tool!

Bluejeans is a helpful video communication software for meeting and collaborating

Jan 11, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Blluejeans, once you have it set up and connected, has clear video/picture quality without a lot of lag between video-sharing parties. It is easy to choose whether to allow use of your camera or microphone and to join a meeting quickly and easily from your computer.

Cons: integrations with this software, such as those with meeting room scheduling applications, don't seem to work very smoothly most of the time. They work if nothing ever changes after the initial setup; but life changes all the time. If anything changes, lots of time is wasted trying to figure out the connection and to get everyone on the same page and in the same meeting within the software..

Overall: When it works, it's helpful in setting up quick meetings with colleagues.

Best Corporate Video Communication Software I have used

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Bluejeans makes it simple and easy to communicate and have meetings with my colleagues around the world. It is easy to include meeting information in calendar invites, and it has many functions that other video software could not provide. It has large bandwidth, which is crutcial for my large company. The quality is excellent and the customer support has been top of the line when I've run into any issues.

Cons: The only issue I have with BlueJeans is that it does not have a plugin for delegate scheduling in Outlook on Mac computers. I am unable to schedule meetings for my boss in Outlook and have to go through a few additional steps in order to set up a meeting for him. I also don't enjoy that when you schedule a meeting in the app, the time does not update if you move it in outlook and vice versa.

Overall: BlueJeans has improved my company's video communicating exponentially. It makes it easier to have large (1000 person) meetings and presentations, and have great customer support. I would recommend this program to any large company.

Rarely get Good Quality Video & Audio

Oct 09, 2018
3/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Bluejeans generally works, you can have multiparty video conversations with presentations, recordings. it's pretty easy to combine outsiders and insiders on the calls, usually, you just click the link and it works. It's easy to use your 'personal' standing meeting or set a special code for a named meeting. Like I said - it generally delivers on the promise of video conferencing with people.

Cons: There is a lot amiss. I've used it many times from many connections and never gotten really good quality audio and video. You often get latency and breakups in situations where Hangouts or even Facetime would sail through. The chat window is hidden and in my experience almost never used. you can't control who you see (just a few modes), and there's often trouble recognizing headphones etc. So quite buggy.

Overall: Overall I find myself often frustrated that I didn't hear someone at a critical moment. not always - but just enough times to leave a bad taste. I know this is also per connection quality - but when other similar software works with the same connection, you start to wonder.

I work remotely so being able to connect with co-workers & managers over BlueJeans is really helpful

Jul 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Like I said, I work remotely from home, so being able to connect with my co-workers and managers over Video conferencing is helpful in keeping me feeling like I am a part of the company. I have one-on-one meetings with my manager, my team, and am able to participate in company-wide presentations all from my computer.

Cons: I don't have anything that I actively dislike about BlueJeans, and any issues that I have had with it are usually ISP or hardware issues rather than problems with BlueJeans itself.

Overall: I work remotely, so being able to have a dedicated service to be able to connect with co-workers, managers and the home office face-to-face and in real time, so to speak, rather than over phone or just with email or chat functions is great!

BlueJeans

Nov 01, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The ease of installation and initial setup is quite easy with this software

Cons: The quality of the calls is not as good as other softwares available in the market example skype

One of the very best software solutions for remote interviews and usability testing.

Jun 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The interface is extremely intuitive and well thought out. The actual meeting interface so simple, when compared to other alternatives such as GoToMeeting, but all the necessary functionality is still there.

What makes Blue Jeans stand above most other online meeting software for my team is the ability to record the audio and video, not only of the participant's web cams, but also screen sharing. Since I work in product management and user experience design, we are always looking to get insight into customers' experiences and test new functionality. Being able to see their screens and their faces at the same time'and record that for future review is so valuable.

In addition, it is so easy to join calls for participants. Simplified links and phone numbers/VOIP options are standard for this type of online meeting software, but Blue Jeans has just thought out the whole end-to-end experience so well.

Cons: I don't love the recorded video management interface. It takes a few clicks to get to the video and then there is no real great preview options. We just download and then upload to YouTube.

Worsening performance over time

Dec 13, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: The ability to "see" remote coworkers and teams. I work 100% virtually, so it's nice to be able to put names to faces. Makes calls with subject matter experts easier since we can talk through courses in real time, together.

Cons: Buggy and non-funtional at times; I really dislike the screenshare feature in which you have to select different applications to share one at a time. I would like to be able to share my screen once, and seamlessly click between Excel, Word, and Chrome rather than having to switch the sharing app each time I wanted to bring up a different document or screen.

Overall: The recent software updates leave a lot to be desired. Many people at my company, myself included, have been frustrated at the freezing, crashing, and non-working camera functions of BlueJeans. I do like its capacity to hold larger video conferences, and it is a fairly convenient method of communication that unites remote workers nicely, but the issues experienced of late make me hesitant to recommend it wholeheartedly.

Capterra loader

Works pretty hard but hard to get used to

Apr 06, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how it has features that I like. It is able to sync with the cameras in the meeting rooms and for large meetings

Cons: It took people a while to get used to it and the ease of use is pretty poor compared to other video conferencing systems.

Overall: Collaboration and travel savings

BlueJean is great for video meetings!

Apr 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use from desktops, tablets and phones. I use it for one on ones and group meetings. Easy to share your desktop so the other people can see what you are looking at. Unlimited use so no need to worry about the cost.

Cons: You do need the application downloaded or the plugin on desktops. This isnt a huge deal but some users do have it and wait until the meeting is starting to download it so it takes an extra few minutes to get into the meeting. Sometimes there is a lag in the video/voice but that has to do with the connection speed and not the software from what I know.

Overall: Better communication with teams!

Always makes virtual meetings a breeze!

Jan 10, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: BlueJeans has bene really valuable for time spent WFH (working from home). My team and I use BlueJeans for every meeting and it allows for a more personal connection even iff you're out of the office. Not sure how we would get things done without it.

Cons: The only issue we've ever experienced revolves around the microphone/sound. Sometimes it's not so straightforward when it comes to setting up the main speaker and mics.

Easy video conferencing

Aug 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the quality of voice and videos in bluejeans! This is also easy to set up and can join to a meeting with just one click of the link

Cons: The only issue I think is not really on the software itself but the internet connection or the microphone. We haven't really encountered major difficulties yet

Overall: Great way to coordinate with the teams that are working remotely

Great video conferencing option but download app in advance

Apr 20, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Coming directly from a company that uses JoinMe, BlueJeans was a refreshing alternative as it provides a ton more functionality like application sharing, presentation streaming, record and playback ability, et al.

Cons: The biggest miss that BlueJeans and other similar software that deliver a similar capability set is that it requires a download of the app before using. This is a nuisance for people who don't realize this and download only just before the start of the meeting (thus delaying the meeting start) and for people who just don't want to download another software onto their computer. JoinMe, in this sense, was far superior because you just needed a browser to open the unique presentation link.

Quick and easy to set up. Great to use

Jan 20, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it is quick to get a meeting started. The video and audio are always great. The graphics are easy on the eyes, too! Thanks! Bluejeans!

Cons: There are not many facilitator options. There is not, from what I can find, a way to take a vote or tally of situations.

Overall: An easy way to face to face with clients and customers and it doesn't take long to access and get started.

Capterra loader

Easy for an Interview

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Absolutely easy to use for the first time

Cons: Limited experience using, so haven't explored it enough to find any Cons.

Overall: Had a remote job interview, and the company sent me a link with instructions to download and install bluejeans. It was extremely easy to set up and connect. Video and audio quality was great, with no lag or dropping, so it was a good experience. I recommend it if an easy end-user experience for someone who may not have used it before is a goal.

Bluejeans is the tool of choice for many of our clients so we use it for weekly status calls.

Feb 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The thing I like most if that it works almost exactly like Zoom which is my current tool of choice for conferencing! It's simple to use, video is consistent, audio quality is fine. For the most part, anyone can use it without issue.

Cons: A couple of things in the interface are not quite as intuitive as I would want. It seems to always take me a minute to find things. That's a minor thing though and probably would have easily come with time. All in all, Bluejeans is an excellent conferencing solution.

Pretty Good for Growing Companies

Dec 04, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like how easy it is to share my screen with remote folks. It's also really convenient to hop in your "virtual meeting space" for quick, on the fly meetings. I work with a lot of people in other offices, so this is a great feature. I also like that I have the option to use audio via my phone or my computer.

Cons: The new app is a bit clunky, and once in a while it drops calls. Overall, I have no complaints - it's one of the better video conferencing systems I've used.

Overall: Our problem was that we are a global company with teammates in other countries/offices. We also have the ability to work from home and on the road, so we needed a great and reliable video conferencing system that felt as simple and natural as talking face to face. BlueJeans accomplished that for us, and overall I enjoy using it!

I use BlueJeans for video and audio conferencing.

May 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Blue Jeans is pretty to use and set up with additional items like a microphone and camera. It is very convenient to set up meetings with multiple people and all be able to interact. The settings are easy to review as well in case you want to use different audio or camera for different type of meetings.

Cons: I haven't really come across any cons. One time with an update there was a couple of bugs but they were resolved shortly.

Overall: Setting up audio and video conference calls with multiple people easily.

We do all our meetings with Bluejeans

Aug 06, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Bluejeans I like very much as it is very simple to use.

It allows connectivity in both Laptop and mobile.

Cons: When we try to open bluejeans meeting link on web browser not sure sometimes it will always pop-ups for permissions. It may take 2 or 3 minutes to connect to meeting

Great communication tool. easy to use

May 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We have great webcam systems in our building that integrates well with bluejeans, so it is very easy to paste our bluejeans link and it will automatically connect with the room system

Cons: No cons so far. I have been impressed with the overall ease of use and so far all connections have been good.

Interested Client disappointed with pricing

Jul 28, 2015
1/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The Pros are that this product seems to do everything an expensive hardware based unified conferencing bridge will do. It will Interconnect with various types of video sessions and augment the existing investment companies have in existing Video Conferencing rooms. The biggest negative is the final pricing is something that is withheld until you actually get a salesperson to speak with you. Then you discover that it is not the cost savings that would warrant taking that final leap into purchasing it. Simply because you can setup a small computer in your existing Video Conference room and invest in other solution like Join.me or ClearSlide or WebEx etc etc and use the PIP features of existing A/V equipment to still keep your initial investment and have another screen sharing option available is needed. The existing bridging solution already out in the world like Providea or Interconnect is priced competitively on a per use basis cheaper than a Bleujeans annual contract . Which for the business segment Bluejeans is targeting, SMB's, is probably a better option since the amount of time they will actually use a video conference that requires pulling outside clients in is very rare. If Bluejeans really wants to compete in a market where other offerings are doing almost all of the same things with the exception of video bridging...for the moment... then they need to be aggressively competitive on pricing which means the $10 to $50 per user per month range is what they need to actually target and they need to announce it on their website instead of requiring a call to get prices in a way where the client walks away thinking "did I actually get the best deal possible". This is like actually walking into a car dealership where everyone has to haggle and no one gets the same price.

Capterra loader

Fantastic Video Service For Video Chats...

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I really like how easy it is to launch a meeting with the tray icon, and how easy it is to use to get others on it that have never before used the software. Send a link, or give the meeting ID, and they're in.

Cons: It can get difficult if the other users on the software if they're having difficulty with their firewalls. Would love if the program would alert the meeting that someone was having issues.

Great online meeting software.

Jun 03, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Allows both video and audio conferencing with screen sharing capabilities. Very user friendly and can be used on smart devices as well.

Cons: Does require a license, and user fees, but is well worth the ability to remotely meet and collaborate with others.

Bluejeans has made having a remote employee easy!

Apr 10, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I like how easy it is to add bluejeans to any meeting so that my remote employee can be included. I also love how the meetings are recorded in the event that someone can't make it, I don't need to recap the meeting with them, they can listen to it!

Cons: It took me a while to learn how to add bluejeans to my calendar invites, but once I figured it out, I haven't had any issues with the software!

Good System

Nov 02, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Ability to screenshare, record meetings, chat feature, and mobile friendly if on the road.

Cons: Sometimes audio gets kicked out and not consistent. I would advise to use the app on your computer as that seems to have solved the issue.

The ultimate video conferencing tool for everyone!

Jul 02, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: You can connect easily by just signing up and share the link to your teammates, aside from Skype, this is the 2nd most widely used in the office because of its ability to hold multiple parties on the line.

Cons: It lags sometimes and looks blurry if multiple users are already joining the same link. What I want to have is the ability to click on the joiner so that their face can appear bigger on the screen.

Overall: It's free and you can easily use this software and share the link to anyone. It can accommodate many parties on the line because of its enhanced features.

BlueJeans makes communication easier

Nov 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: BlueJeans provides quality video communication. Video communication is clear compared to other softwares

Cons: BlueJeans is not capable of sharing files via chat.

Capterra loader

Great for business calls and conference

Oct 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ability to add multiple people in video or audio based group calls. Chat window is designed to send across multiple file extentions.

Cons: Attendees with poor internet quality are not able to take the calls effeciently unlike in skype

Overall: Connectivity across different domains of same organisation and different organization's is easily established using a common link which is very convenient.

Capterra loader

BlueJeans Conference Software - has pros and cons.

Jan 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: BlueJeans is extremely easy to use and is complemented by its feature set including an Outlook add-in and ability to record meetings.

The recent addition of Dolby Digital audio has noticeably increased the audio quality of meetings.

Connectivity very stable

Cons: Work on frozen screen problem

Making the notification of what content you are sharing easier to see.

Overall: Since we are using BlueJeans we do not need anymore to set up specific meeting rooms. Phone Connectivity is also very simple.

BlueJeans is the king of video communications

Nov 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: BlueJeans provides super clear video communication.

Cons: Chat box is very simple and we can not upload files.

Robust platform for webinars and trainings for medium businesses or conferences.

May 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Works very good for webinars and conferences so is a good alternative for skype in some cases, mostly if you don't want the audience to download softwares. They just need to log into a url in the invitation they will get and using their browser should be ready to go.

Cons: Features like passing control of the meeting to others or asking for control of keyboard/mouse is not the most easy to use.

Overall: Easy to use platform to customers, ideal for webinars and training purposes.

Great video conference tool.

May 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: They make it super easy to start new meeting and schedule a meeting. Quality of the video is always great.

Cons: Sometimes it is hard to know which screen is being shared. I have 3 monitors so it isn't normal but i tend to share 1 screen while using the other 1 for the conference and 1 for other work.

Put simply: this is a stable and reliable screenshare/meeting sofwtare

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love that I can always count on bluejeans to be solid for all of my meetings. I have used other software in past to hold meetings, and although they tried offering innovative tools, I would always cross my fingers nothing would break down or go wrong with others trying to join.

Cons: My only con would be that they could have some additional innovative tools/features implemented in their software, but honestly I would be happy just the way it is.

Cool piece of software that offers reliable conferencing.

Apr 26, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money

Pros: Nice animations while you are on the call, the circles that represent each atendee are movable and you can throw them around, i think its a nice touch that you can do something while you are waiting and listening that doesn't affect you, also its nicely designed and provides a lot of info.

Cons: I don't like its colors, its all dark and retro designed with sharp edges and popped up buttons, it can be improved like any other software.

Capterra loader

Global video conferencing made easy

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Our organisation uses BlueJeans across all our offices around the world. It's a great way to tie in physical video conferencing hardware with a mix of app and computer use, to reach any and all who need to join the meeting.

Cons: As a user, not an admin, it is sometimes tedious to require an admin to set up a meeting.

Overall: Use it to communicate to both regional and global colleagues, both for regularly scheduled meetings, and ad-hoc project meetings, in a way that is simple, easy, and accessible from anywhere.

The best video conference system

Dec 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The ease of starting a conference, include video, mute, share screen, record, etc. it's the leading product, and I've tried a few!

Cons: The only complaint would be issues with hosting and bug glitches making my BlueJeans unable to connect to my Outlook calendar.

The meeting software ... :)

Jul 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We used this software for all our meetings and its really easy to used to and setup meetings we use it every week for our weekly meetings

Cons: No cons on this application great tool and really easy to work with and no issues at all with it love the software.

Overall: The best software we use for our weekly meetings and also to share the screen for our meeting as well love the fact that we can see each other without been in the same room.

Capterra loader

Reliable and Functional

Nov 14, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: BlueJeans is a reliable and stbale conferencing system. Its various connection options work seamlessley, and even my most tech-challenged colleagues have no problem using its features.

Cons: Generally speaking, it's no better or worse than similar systems. I tend to lean more towards skype because it's more present and available, with my co-workers favoring it as a communication tool.

Not as easy to use as competitors

Mar 09, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: BlueJeans out of the box is easy to set up and share with internal employees and/or external clients. It allows us to have many people on the line at once and share content at the same time.

Cons: Very frequently we have had problems with voice quality, connectivity and overall performance of BlueJeans, especially when we have more than a couple people in a session. It would also be helpful if they focused on a mobile solution that was robust enough for our employees to use while traveling or prospecting outside of the office.

This is essential for very person who is working remote

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: Very simple and easy to use. I am a remote employee so 90% of my day uses Blue Jeans to communicate with others and I have tried multiple video platforms and Blue Jeans is the best. I love the simplicity of it integrating with gmail calendars.

Cons: I wish that it would give more ability to set up automatic recording so that I would not forget to record customer interviews.

This works Great!

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We use this weekly during owners meetings. it works great, we have no issues at this time. i would recommend this product.

Cons: I can not think of any issues when we use the product, so at this nothing but great things to say .

Capterra loader

Easy to setup, great functionality and excellent customer service

Nov 27, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It was very easy to set up on PC, mobile and tablets. Our team used multiple methods to use this software for video conferencing on a project.

Remote connections were flawless and worked great. Customer service was excellent during the time we used it.

Cons: The video had a small lag in some cases, but this could be due to bandwidth at multiple sites

Overall: We had multiple partners in various time zones and locations around the world. North east US, Southern US in Central time, Southern India and Australia. Bluejeans helped up conference with ease and also recorded the call for further use to review details later on.

Capterra loader

Exciting!

Feb 15, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It allows people to connect either audio or video conference. Great reception of voice recording as well.

Cons: It's hard to find some of the icons and menu. For example, the mute button is very small and hard to find.

BlueJeans Makes Videoconferencing Easy!

Jun 27, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to set-up meetings and integrate with outlook. Like that it can be used on phone/tablet and has conf room connectivity. Platform is easy to use, ability to record meetings, mute all participants and chat function.

Cons: Sometimes the service can be spotty/our meeting will get dropped but the tech support team at BlueJeans is always quick to help/resolve our issue.

Great meeting platform, all that I need in one place

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Flexibility and easy of use. I can schedule meetings just in some clicks, get integration with business calendars like Outlook or Google Apps and compatible hardware. In general terms was a great experience.

Cons: Sometimes the support team could be a little bit slow in response time, I dont know if it was an isolated scenario but I didn't like it.

BlueJeans is a very smooth conferencing platform.

Sep 14, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: The thing that stood out the most to me was not only the ability to record the meetings themselves, but also the screen sharing of the participants. A really nice looking, smooth but still powerful piece of software.

Cons: Instead of reducing video quality if someone's internet is bad, it freezes or even drops the participant out entirely.

Overall: Fast, able to record screen sharing and very nice to use and look at.

So easy to use!

Aug 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: I enjoy how easy it is to share files and screen share.

Cons: I don't have any Cons. It has worked very well for us.

Overall: We have many international clients and this software makes collaborating with them very easy.

BlueJeans is a great alternative to the big name video conferencing software providers.

Jan 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: BlueJeans just works. It's high quality and has been very reliable. While UberConference is my goto conferencing solution, I have BlueJeans on standby when needed. Whenever a user is using it for the first time, it does require an install, but it's quick and to the point. Unlike WebEx, it doesn't seem to suffer from the usual delays in connections that are all too common.

Cons: I'd love for BlueJeans to only require a browser (like UberConference) for use rather than an application install, but this hasn't really impacted my use of the software at all. Perhaps the install is required for quality (which is great), but it would be easier without it.

Overall: BlueJeans is my standby whenever my go to video conferencing solution is unavailable.

Video conferencing made easy

May 31, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: It's a pretty no-fuss system and easy to use, especially for employees at our company who aren't super tech-savvy.

Cons: I feel like the videos lag a lot. Often, mouths moving aren't synced up with the sound of the voices.

Capterra loader

Not the best tool for public facing webinars

Aug 15, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: I did think that it had a relatively intuitive interface. OK for internal communications.

Cons: Does not integrate with major Marketing Automation platforms at this time.

As an end user/conference participant it crashed my high-RAM computer and rendered it very slow at other times while using video and audio.

Overall: Seems to be another "me too" platform

Great for video calls. Simple to use

Sep 27, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Simple interface. Has most of the features that you would expect. Great for group meetings as well

Cons: Not much. It has worked fine for all of our video requirements.

Advertised Pricing is very Misleading

Jul 31, 2014
2/5
Overall

4 / 5
Ease of Use

1 / 5
Customer Support

Comments: Whilst this might be a great product with lots of appeal, the pricing structure is not readily available and what is available of the pricing structure gives the impression that it is obtainable at $10 per user per month.

However after you waste a whole lot of time and finally get a sales person on the line only to be told that the minimum price is $990 per month it gets to leave a very sour taste in your mouth having wasted a bunch of time researching a service that is way out of the price range of most SMB's .

Thanks Heaps Blue Jeans for your Misleading sales practise.

Vendor Response

by BlueJeans on August 03, 2014

Sorry you had a confusing experience with our pricing. But thanks for the high marks on the product itself. As you have probably surmised, the BJN service is not designed to be a budget or no frills consumer solution. It is intended for businesses in need of the combination of high quality video, high reliability, broad reach to participants all over the world, and unmatched interoperability to connect any combination of mobile, desktop, and conference room systems from multiple vendors. For customers in need of a mission critical business collaboration tool it provides tremendous value, but it is not designed for everyone. We hope you find an adequate solution for your needs and thank you for considering Blue Jeans.

Excellent platform for virtual conference meetings.

Sep 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: A+ on features and affordability. Desktop app is a quick and easy install. Sharing the meeting room is a simple, short URL link that can be sent to any attendee. Desktop sharing, webcam, computer and integrated phone audio. Feature packed!

Overall: Feature Packed, ease of use, simple install and good bang for the buck.

Capterra loader

Video Conferencing that Works

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's a reliable and robust video conferencing solution that works when others don't. It's super easy to use, requires little configuration and just, well, works!

Cons: When accessing in browser, the website keeps asking you to install the application even when you have it installed.

Overall: Team meetings

A good communication tool

May 07, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Blue jeans makes it very easy to communicate with colleagues who are remote or for conference calls. I love that you can use this for a big group of people and the quality of the call is still great. Its a very simple URL to provide other people with instead of other services that you have to send so many different numbers and codes for them to join the call with.

Cons: I really prefer go to meeting and only use blue jeans if a client prefers to use that. Joining the call can be very confusing for new users. I have experienced calls dropping some of the times I have used it. Both parties cannot record the call which can be frustrating for the other party who didn't initiate the call.

Best video conferencing available

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love how you can control who pops up to take lead in the conference. Amazing for a large group but everyone gets to be front and center and not lost. It is compatible with relay to call in and help translate audio calls.

Cons: Each person will have to have the training to use the various features which can seem overwhelming but once you spend a couple hours looking everything over you will know exactly what you need, how to use it and when it's best.

Overall: This software was a a great way to not just have calls between team embers but to allow applicants interact with management and recruiters during the hiring process. It's clear and multi user friendly.

Great for Conference Calls

Oct 28, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: BlueJeans makes it easy for multiple people to call into a conference line without making the audeo go fuzzy and everyone is easy to hear.

Cons: Dialing in is such a pain. The pin number is 10+ digits long. It's petty but that's my biggest complaint.

Decent Features, But Not Best In Class

Nov 27, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: As an admin, I enjoy the dashboard features that allow me to see the top users within my organization.

Cons: Features within the web conferencing sessions are not intuitive. Many users require training on how to utilize features that are more intuitive in other platforms.

Overall: Overall, BlueJeans Video Communications is a decent product that was easy to get implemented. The drawback is that the product is not very intuitive to use which resulted in poor adoption across my corporation. Users preferred to leverage other products that were easier to use and offered similar functionality.

Lots of promise, but didn't deliver. We opted for a different service after the trial..

Jul 08, 2017
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: The interface is really nice. It is intuitive and easy to use. I liked the BlueJeans user interface the best of the roughly 15 services I evaluated. The interface made me really want to use this service.

Cons: We had three basic criteria: 1) browser-based, 2) good audio, 3) legible screen sharing. This service didn't really deliver on any element.

They advertise as browser-based with no program downloads, but the first thing they try to do is load a program. It is possible to get to a browser interface, but they make it very difficult to do so. Browser-based is very important to us, because prospective and new clients don't want to download a special program just to meet with us.

Once you get into the service, audio is marginal to adequate. However, multiple calls to different parties never yielded usable screen sharing quality. Their screen sharing quality is well below several free services. As much as I wanted to like this service, we ultimately had to look elsewhere.

Overall: Received no benefits. The anticipated benefits were an easy to use, browser-based conferencing service.

Excellent experience as a user of the tool

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Joining the conferences, communicating with presenter and other participants are extremely easy and convenient using Blue Jeans. Company I work for uses it for all the townhalls and big conferences and it is a very firm solution. I have not seen a situation when it did not work properly, even when hundreds of people from different locations join and are active there.

Cons: I do not have a deep experience as an organizer of meeting as I am just an end user for this tool, so I did not have any experiences with that. Therefore it is difficult for me to review it in terms of cons, as for the participants I see none.

Capterra loader

Easy to Join

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: One of our clients uses Blue Jeans and therefore when we connect with them, they request us to join their Blue Jeans conference call/video chat. Joining has always been easy. There is something you need to download, but this isn't any different than any other product on the market.

There is the usual features: voice, video, chat, etc. I wouldn't say BlueJeans stands out to us in any way, but we don't mind using it when our clients use it.

Cons: You need to download the software before you can join a video chat or conference call. The download is over in 1-2 minutes, so this isn't really a con I guess.

Lots of features, poor usability

Mar 01, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how this connects my organization to help us communicate, especially with offices that are not in the area.

Cons: I dislike how sometimes it will freeze for no reason, as well as having a really difficult menu interface.

Not Too Impressed

Oct 24, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The integration with Google Calendar really helps save time when trying to get one invite out to multiple people and on the same video link.

Cons: I've had issues with links expiring before the scheduled date and time and I would get kicked out of meetings for no reason.

Great to use

Jan 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Stable, good to use for video conferencing with colleagues across continents. Our go-to platform for daily calls.

Cons: Requires installation of the software, which is inconvenient when using it on other people's devices.

The Best Tool for Video Chats

Oct 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: This software works so much better than Skype or Google Hangouts - every time I've used those programs, they cut out and get glitchy. Blue Jeans is much more stable and allows for screen sharing, chat, and audio/video control. It's intuitive and easy to use. You can schedule regular meetings and sent out reminders straight from the software, too.

Cons: Like any video chat system, things get tricky if more than one person is talking at once - you won't hear both people if that happens.

Overall: An easy to use video chat tool free from glitches - reliable, simple, and easy to navigate.

Constant freezes in video (usually to the point that one or more people have their video off)

May 08, 2017
2/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I love the unified agenda view of upcoming meetings. It makes it super easy to get into whatever meeting you're supposed to be in at any given time.

Cons: It doesn't handle differences in qualify of internet connections very gracefully. Usually it just freezes the person's image, rather than reducing the resolution. I work from home 2-3 times a week, and even though the office is only 1 mile away, we frequently have to turn off video and just chat via audio. But then what's the point of BlueJeans? Why not just call each other on our cell phones?

Overall: Connecting with our distributed teams around the company.

Appears to be one of the highest end video conferencing tools available

Mar 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I've only been a participant in several video conferences but I was very impressed. The UI is very slick and it performed exceptionally well. Kind of made other more popular tools look amateur.

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Blue jeans

Sep 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how it is simple for calander invites.

Cons: Sometimes it can get overloaded if a meeting is too large.

Overall: To keep company communication all on same page.

Has everything I need

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: BlueJeans is extremely easy to use and the various features (schedule a meeting, screen share, etc) are easy to locate. It also provides options for how you want to attend the meeting. BlueJeans has quite an attractive layout.

Cons: There is nothing that sets BlueJeans apart from other video call/webinar software. It is a bit more pleasing to the eye than some of the other software I've used, but this does not affect its functionality.

Overall: Easy to use, my company has a global account that covers all employees.

Good solution for global meetings

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: We like that users can connect by audio only, or by video and audio, and can mute/unmute as well. Have used recording and screenshare and been pleased with those features.

Cons: Needs decent wi-fi to work well (especially with video conferencing) but that is to be expected.

Overall: We use BlueJeans to meet with coworkers literally all over the world.

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Bluejeans is fairly consistently good in terms of video quality and sound quality.

Jul 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Bluejeans is easy to use doesn't have a cumbersome UI. It is good for tech savvy and not so tech savvy people alike, which is great when you talk to a range of people in different roles.

Cons: I don't have anything to complain about. This software works in such a way that I hardly have to think about it, i can just use it without issue.

Overall: Bluejeans works well in a business setting, I can communicate quickly and easily with people working abroad and through video and on the phone if i choose.

Great tool for conferencing

May 31, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: BlueJeans have made it very easy and functional. We have tried several video conferencing online platforms, but this tool provides most of the functionality that our company needs.

Cons: Occational lag and voice interruptions, but it's only very minimal. Might cause some delay for some technically challenged individual, but I believed that proper training can address this.

Overall: Video conferencing and screen sharing at its best. It provides efficiency and relevant functionality.

Feb 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Interesting communication tool

Apr 29, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: One thing I really like about BlueJean is its support for large number of people on a single voice/video conference. You can't feel the difference when you are having a one-on-one with someone of when in a group with a large amount of people.

Cons: It can be really complicated to use. Only the initiator of the call can record the call which is not inclusive enough. It is a tedious and complicated process trying to export the recorded session.

A great way to stay in touch with remote employees, but lags quite a bit now and then

Oct 27, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Comments: BlueJeans is a great system when it is working well. With good audio, video, and screen sharing capabilities, it has helped our remote employees stay connected with colleagues. On the down side, there are random hours across random days where the video/audio will lag quite a bit or where screen sharing will not function properly. When it does work, it is great, but these lags are a huge let-down.

Apr 19, 2016
4/5
Overall

5 / 5
Ease of Use

Blue jeans amy

Nov 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is very easy to use. Connects quickly and easily.

Cons: I have not had any issues with this software. On one call we had audio trouble but fixed it quickly by restarting call.

Overall: This has been a quick and easy way to talk to coworkers and introduce clients to providers in other geographical areas.

The best solution sofar

Jan 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: BlueJeans right from the start never disappointed us, fits perfectly. Easy to use, even with the hardware we already had like lifesize and Tandberg. Service is excellent, and you can even make suggestion which are seriously taken into account., quick reponse. I totally disagree the comment concerning pricing, pricing is clear and transparent, especially if you compare it with WebEx and Zoom.

Jul 16, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Good Software

Oct 10, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It's a good communication tool at my work place.

Cons: That this can be slow at times and needs to be re-installed.

I've always found this software easy to use from a computer or a phone.

Oct 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it allows you to download software to your computer for video conferencing, or easily dial in from a phone if you can't get to a computer. The software download was a relatively small file which installed quickly and was able to be used immediately.

Cons: Occasionally the video quality cuts out, but I have never used a video conferencing service for which this wasn't the case.

Overall: Ability to see who I'm speaking with.

BlueJeans Alternative to Skype

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I've used BlueJeans as an alternative to Skype and I like it for the ease of use to convert from webcam and sharing your desktop screen.

Cons: BlueJeans is not as popular yet so there is the hurdle of having people install bluejeans and get used to the UI

Best Video Conferencing Software I've Ever Used

Mar 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I use this software every day to communicate with my offices in other states, countries, and continents. This is hands now the absolute best software I have ever used.

I am probably on a bluejeans call for about 20 hours per week with my teams and rarely (maybe once per month) is there an issue. Every other solution I have ever used has an issue on a daily basis.

Great tool for our remote company to have office meetings!

Oct 05, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: It's a great way to have everyone hop into a meeting and check in with one another "in-person." For the most part it's pretty reliable and great quality.

Cons: I've experienced awful dips in quality, garbled sound and pixelated video as if it were buffering, despite the Internet connection that a restart or reinstallation hasn't fixed! Can't seem to find a correlation when this happens; just randomly glitches out at times.

BlueJeans Review

Dec 10, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease of use and functionality.

Cons: Skype and other programs seem to be more widely used and known.

Overall: I have used Bluejeans for meetings and interviews in the past. It is similar in platform to a other software.

Recommendations to other buyers: Check around and see if this is truly the best program for the type of video communicating you need to do.

one of the top video conferencing apps

Jun 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very easy to use, and great performance over most connections. Pricing plans are flexible and well-targeted.

Cons: Interface can be a little confusing, and it is not quite as nicely laid out as other programs, like Zoom for example.

Overall: A top videoconferencing app.

Bluejeans is easy to use for video conferencing.

Jun 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Everyone in our organization has a license for Bluejeans. This makes it very easy to jump on a video call at any time. We also each have a permanent Bluejeans link that we can use for all of our meetings. Bluejeans has made it easy to use video conferencing.

Cons: The Bluejeans audio is sometimes a bit lacking. Especially when people call in and use VOIP together, it can sound a bit muddled.

Good for telecommuting

Dec 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Great for calls and screen sharing. it also has a call in information if people don't want to use their computer

Cons: some times glitchy which makes it hard when you are in the middle of a call.

Great video conferencing tool with useful differentiating features.

Apr 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I liked how much control you have as meeting host and the options/settings available. The record feature is particularly useful and effective.

Cons: Like any video conferencing tool, it can be confusing if you are trying to integrate rooms. With many features available also can mean confusion also.

Overall: Video recording both in audio and in visual is particularly useful. Also, the control the host has is pretty hard to pass up.