--- title: "Genbook Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Genbook Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more." source_url: "https://www.capterra.com/p/220430/Genbook/" page_type: "product" language: "en" --- # Genbook Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Genbook ## What is Genbook? Genbook is a smart and simple all-in-one online appointment scheduling and business management solution that helps entrepreneurs in personal services build a better business experience. Genbook eliminates distractions and helps entrepreneurs build their brands, book more clients and create memorable experiences. Since 2006, Genbook has helped over 22,000 small business entrepreneurs reach their greatest results. ## What is Genbook used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Scheduling](https://www.capterra.com/scheduling-software/) Top alternative Featured Overall rating Based on 277 user reviews Reviews sentiment Positive 96% Neutral 2% Negative 3% Starting price $25 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Genbook?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.genbook.com/&name=Genbook) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Genbook 4.7 (277) VS. [4.7 (3,647)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting Price $25 Flat Rate, Per Month Starting Price $23.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (277) Ease Of Use 4.6 (610) Value For Money 4.6 (244) Value For Money 4.6 (555) Customer Service 4.7 (255) Customer Service 4.6 (578) ## Genbook alternatives [4.8 (349)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.8 (1,447)](https://www.capterra.com/p/142138/Shedul-com/reviews/) Starting price $14.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (375)](https://www.capterra.com/p/180087/Boulevard/reviews/) Starting price $176.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) [4.4 (612)](https://www.capterra.com/p/145039/WellnessLiving/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars ## FAQs about Genbook Overview ### What problems does Genbook solve? Genbook solves phone tag, double-booking, no-shows, and scattered client scheduling by giving service businesses 24/7 online booking, smart availability, reminders, waitlists, and self-service rescheduling. Solo practitioners, salon and spa teams, therapists, and clinic staff benefit most by reducing admin work, keeping calendars organized, capturing reviews, and supporting business growth. Answer based on 189 reviews Overview ### Which roles and teams benefit most from Genbook? Genbook is most used by small business owners, salon and barbershop operators, and wellness practitioners such as massage therapists, acupuncturists, and naturopathic providers. These roles use it to manage online booking, client scheduling, reminders, reviews, and daily appointment flow, helping streamline front-desk tasks and keep calendars full. Answer based on 270 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Genbook built for? Genbook is built for small businesses in hair, beauty, and wellness, with 98% of reviewers from small companies and 40% in Health, Wellness and Fitness. It also serves Alternative Medicine and Consumer Services, each at 10%, while midsize and enterprise use remains limited at 2% and 1%. Answer based on 277 reviews Features and Usability ### What are the key features of Genbook? Genbook includes core scheduling features like appointment scheduling, online booking, real-time availability, and calendar management. Reviewers also focus on client management tools such as client profiles and customer history, plus differentiators like email and SMS reminders, review collection, mobile access, and payment processing for deposits or credit cards. Answer based on 132 reviews Integrations ### Which third-party tools and platforms does Genbook integrate with? Genbook integrates with 10 third-party tools, including Square Point of Sale and Square Payments for payments, Google Calendar and Microsoft Outlook for scheduling, Constant Contact and Google Ads for marketing, and Instagram, Meta for Business, Squarespace, and Wix for web and social presence. Answer based on 31 reviews Getting Started and Support ### What training and onboarding options does Genbook offer? Genbook provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online training support guided setup, webinars offer scheduled instruction, documentation provides written reference material, and videos allow self-paced review of product features and steps. Answer based on 1 reviews Getting Started and Support ### What customer support options does Genbook offer, and how do users rate the experience? Genbook offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as fast, friendly, and effective, with replies sometimes arriving within a day. Some report long phone waits, slower follow-through on feature requests, and frustration when known bugs take time to resolve. Answer based on 88 reviews Features and Usability ### How well does Genbook handle appointment scheduling? Genbook makes appointment scheduling easy for many service businesses with online booking, reminders, and self-service rescheduling. Solo practitioners, clinics, and multi-staff teams like the always-open calendar and double-booking protection, though some mention limits for classes, waitlists, cancellation flows, and occasional mobile or notification issues. Answer based on 132 reviews Features and Usability ### Is Genbook good for managing schedules? Genbook works well for day-to-day schedule management by giving clients and staff access to calendars, reminders, and booking changes. Small business owners and field teams value the time savings and mobile access, though some users run into app glitches, limited calendar sync, and flexibility gaps for waitlists or complex scheduling needs. Answer based on 76 reviews ## Features AI summary Based on 14,022 Appointment Scheduling reviews Capterra data shows that buyers of appointment scheduling software rank the following features as their top priorities: - **Appointment Management** (**58%** of reviewers rated this feature as critical) - **Calendar Management** (**54%**) - **Online Booking** (**60%**) Genbook supports all three features that reviewers rate most highly: **Appointment Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help businesses organize bookings, keep schedules accurate across staff and services, and let customers reserve appointments at their convenience, allowing teams to reduce scheduling friction and manage daily operations more efficiently. Appointment Management 3.2 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Online Booking 4.2 (11) 36.36% of 11 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Mobile Access 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Confirmations/Reminders 3.7 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Client Database 3.5 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Electronic storage of stakeholder contact information Calendar Sync 4.5 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules Genbook 62 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Automatically create schedules based on business needs or employee availability and qualifications Indication whether a resource is available or protected from allocation Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Electronic storage of stakeholder contact information Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Record client information and feedback Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Financial system that helps create and manage physical/digital credit cards and track transaction activities Accept and process credit card transactions A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Platform for customers to directly manage their appointments and profile Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Track products that are for sale at a reduced price or part of coupon promotions Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Track employee schedules, availability, and performance across projects and tasks Assign working shifts or tasks to employees based on their availability Plan an event's time and location Specific use for barbershops Specific for use in spas and salons Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Track and manage inventory levels to maintain proper supply Access software remotely via mobile devices Notifications via mobile devices Manage and support multiple locations Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Book meetings and appointments through a website or digital platform Accept and process online payment transactions Accept, record, and reconcile financial transactions A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Accept and process customer payments for products or services using hardware and software Design, communicate, and distribute incentives to perform a specific action Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Based on availability, instantly confirm or deny a request when a new booking is made Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Manage the rescheduling of appointments Plan availability and assign specific time slots for tasks and resources Reminders sent via SMS/text message Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track and manage the scheduling of tasks Record, update and manage waiting lists Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.5 (259) 4.5 Based on 259 reviews ## Pricing Value for money 4.6 (244) Free Trial Basic $25.00 Flat Rate,Per Month Value for money 4.6 (244) 4.6 Based on 244 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (255) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (255) 4.7 Based on 255 reviews ## User reviews Overall rating 4.7 Based on 277 reviews Filter by rating 5(208) 4(57) 3(5) 2(2) 1(5) Mentioned topic Sorted by most recent FM Fidelis M. Director Environmental Services ### "Busier and more organized business environment. Genbook " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2023 Triples my work. I put in less efforts yet gets unrelenting clean results. Generally simple and easy to use. Pros For the longest time I have used Genbook, my brand is on whole new heights. Being more organized and holding well conducted appointments is a key step to flying higher. Genbook shows quite integration procedures with less time consuming settings. Get things rolling with Genbook. Cons By far perfect solution. Genbook has given a one time solution to my business management on my journey to greater results. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GG Gabrielle G. scheduling/billling Hospital & Health Care ### "Genbook -Old School dependable" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 November 3, 2022 I have had a great relationship with Genbook -as a user, running analytics, altering services and the schedule -worked great! Pros Super easy, and especially if you have multiple providers. Really a good product and good app. Dependable too. Cons Can't do chart notes in it and that is a problem if you are a medical oriented massage therapist. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Business development Facilities Services ### "Genbook for general bookings , scheduling and appointments." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 27, 2022 Pros For a user it’s brings vendors and business to my finger tips . Cons I think we need more payment options aside pos. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BR Brannigan R. Owner Health, Wellness and Fitness ### "I love genbook" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2022 I love Genbook and have been using it for 6 years until they sold out to BOOKSY Pros My favourite feature was that they automatically send out review requests to every client Cons I wish it was more suited for massage therapists. Had a place to add memberships and gift cards. Was able to write soap notes Reasons for choosing Genbook I love the automatic review requests. It’s how I built my entire clientele Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Shannon C. Master Electrologist Health, Wellness and Fitness ### "I wish Genbook still existed, it was the best. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 24, 2022 Overall it was absolutely perfect for my client based business. Whether I had employees or not. Pros Online booking is the only way I do business. I do not have time for phone calls and Genbook eliminated the need. Kept client records for 13+ years, integrated with Square perfectly, easy to block off or add time to any given appointment or day, waitlist was incredibly easy for my clients to use, clients could easily manage their own appointments. The bonuses go on, but overall it was an excellent software. So bummed when they were bought out by the awful Booksy. Cons That it no longer exists and they chose a very poor substitution, Booksy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HM Heather M. Owner/Practitioner Health, Wellness and Fitness ### "Minimal offerings for average price. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 May 24, 2022 At first it was great. Over time, they got lapped by other platforms. Might still be great if you're, say, a photographer, but don't waste your time with this if you're a massage therapist. Pros When I first signed up for Genbook, it was one of the only scheduling platforms available and I thought it was great. It encouraged folks to leave reviews and even though they were only on the platform, people thought they were Yelp reviews and I was killin' it. I paid $9.99/month. Cons The price doubled, then doubled again. I looked for alternatives and found Genbook's competitors offered HIPAA compliant SOAP notes, SEO optimization, etc. All things I didn't know were available—at a lower price. MassageBook has now raised their rates to be the same as Genbook was when I left, but for the increase in visibility and business, I'm happy to pay it! Reasons for choosing Genbook It was what I found. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL John L. Massage therapist Health, Wellness and Fitness ### "Good entry level software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 April 21, 2022 It was a good experience. At the time all I needed was a schedule. Pros It was easy and simple. Set up was easy and required no attention after set up. Cons No where near enough features as I grew. Reasons for choosing Genbook Seemed easy to use and had a discount through AMTA Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Charmin Cody C. Aesthetician/Owner Health, Wellness and Fitness ### "Gone too aoon" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2022 The best online booking system out there or was out there it was sold to Booksy one of the worst online booking systems out there. Pros How easy it was to use and set up and navigate and read Cons Need a front page to post information about the business Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MW Maria W. Owner Medical Practice ### "I love it and so do my clients!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 23, 2021 Pros When you're a solo practitioner, you are chief cook and bottle washer. So having Genbook available to my clients to book their appointment directly is a time saver, and a new customer saver. I cannot always get to the phone and I don't miss new clients when they can book directly online. The other nice thing is the customer review integration. They are easily accessed via a browser search, which again, helps me win new customers. Cons There are occasional outages. This is true for just about any online service. I am happy to say the outages are few and far between. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NC Nadia C. Owner Health, Wellness and Fitness ### "Convenience, Easy and good Value " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 3, 2021 It was been something so easy I haven't wanted to change companies Pros It's so easy to use and access anywhere. Clients love it and they are more likely to book online then call. Saves time and money. Cons Not really. Sometimes there are scheduling glitches but rare Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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