Who Uses This Software?

While the core users of Genbook are barbers and skin experts, Genbook is still used by thousands of merchants like massage therapists, accountants, trainers, and counsellors.


Average Ratings

29 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
    See pricing details
  • Pricing Details
    Fully-featured plans starting at $39 per month.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    No
  • Support
    Online
    Business Hours

Vendor Details

  • Genbook
  • www.genbook.com/
  • Founded 2006
  • United States

About Genbook

Appointment bookings made simple. Elegant software for small business owners, allowing customers and clients to book their appointments seamlessly through the app or desktop. Forget the paper calendars and step into the digital age with Genbook! Genbook helps you chase up payments and reviews, giving you more time to do the things you want to do.


Genbook Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room booking management
  • Booth Rental Management
  • Client Profiles
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll Management
  • Point of Sale (POS)
  • Recurring Appointments
  • Appointment Scheduling
  • Automated Scheduling
  • Calendar Management
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Reservations
  • Resource Scheduling
  • Appointment Management
  • Client Management
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Membership Management
  • Online Booking
  • Payroll & Commissions
  • Point of Sale (POS)

Genbook Reviews Recently Reviewed!


Genbook helped to grow my biz and free up my time!

Mar 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I own and operate OMGhairstyles salon, a luxury vegan salon suite in Frisco, Texas that offers women's services including precision cutting, coloring, and hair extensions. Our doors have been open for 8 years and Genbook has been a part of the business for the last 6 years.

I started using Genbook because I was tired of having to return phone calls and play phone tag with clients who wanted to book an appointment. I wanted to provide my clients an easy way to schedule appointments from the convenience of their phone at any time.

My favorite feature of Genbook are the reviews collected from clients and the client reminders. The reviews are automatically sent to clients after their appointment and Genbook does a great job at getting the reviews to pop up on a Google search. The client reminders via email and text are a great feature as well so you can spend less time on the phone and more time doing what you love!

My business before Genbook was spending all my time "free time" outside of the salon on the phone trying to schedule clients, update appointments, and reminders. I also had 0 reviews before Genbook, not knowing what a powerful impact client reviews are for potential new clients to feel more comfortable to book online with you.

My business now is booked at least 3 months out...always! I have almost 200 5 star client reviews and new clients can book with ease knowing they are in great hands based on client testimonials. I'm completely free of phone calls thanks to the automated reminder call/text and convenient booking app from Genbook. My clients are put on the recurring schedule provided by Genbook and they never have to worry about missing an appointment.

I would recommend Genbook to others because most of us in the service based industry are creatives! We don't have time to be tied up on the phone or with techy stuff. With Genbook, you can free up more of your time to do what you love with the automation and ease of online booking.

I have been using Genbook since 2011. Easy to set up, clean front face, highly reliable, inexpensive

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customers almost never have any problem signing in for appointments and since 2011, I can only remember 1 time the system was down. The cost cannot be beat. We have 70 individuals who are providing services and appointments can be scheduled by clients 24/7. Their analytics tool is very good.

Overall: Thanks to this program we were able to start our tutoring program. At the time could not afford, nor did we want the complicated features of the big name programs out there. We are grateful for the opportunity it afforded us.

I used genbook for almost 5 years before I decided to switch platforms

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Pros: Genbook is so easy to use for both the company and customer. I chose genbook because at the time was the only company to offer and app for Apple and Android users.

Cons: Cost is not reasonable for a small company. They lack many features that should be included for the price that you pay.

Makes my business run!

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How user friendly it is and the fast customer service.

Cons: I wish I could send review requests manually.

Overall: I love the eases of Genbook and their customer services is superb! I'm always amazed on quickly they get back to me. I love that it auto-requests customers to review the business and now I have over 65 five star reviews to display on my website!

Best tool I use for my business!

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use, collects customer reviews which helps attract more customers

Cons: I wish appointments that I book from the app myself will also get notifications. Currently, you only get notifications from appointments booked on the website.

Overall: Using Genbook has been the single best thing I've done for my business. I'm always hearing from customers how they love being able to book online, instead of playing phone tag.

Recommendations to other buyers: You need to make it easy for customers to book with you.

Great way for clients to schedule ahead and saves me time in the office

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like all of the reminder options and ease of use for my clients. I also get notifications when new clients schedule, and can set time constraints on when someone can schedule or cancel an appt.

Cons: There have been a couple of times when I did not get notified of a client scheduling, which unfortunately caused me to miss an appt.

Overall: It has provided more scheduling options for my clients and I can make easier adjustment to my calendar compared to old software I used.

Great simple software that is becoming more convoluted and pricey.

Dec 07, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: What attracted me to it was it simple, robust and affordable features. Once you start with them you lose everything (all client information and history) if you decide to use move to another software.

Cons: They have continual added features and useless marketing tools that convoluted and increased it's complexity while ignoring basic bugs and simple features that needed to be addressed. In addition to the fact that they have doubled their monthly fees a month over a few years.

Jan 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Capterra-loader

Used Genbook to make appointments with a school counselor for online meeting times.

Jul 02, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ease of movement from step to step - there's a little progress bar of some sorts, at least on the page that my high school uses, and it's very helpful so you know where you are in the process and what to do next. Also, this erases all the confusion with emailing back and forth, and it does all the scheduling for the counselor so they don't have to stress over it and will have more time to work.

Cons: Sometimes the font is a little bit small and it can be hard to navigate the steps that you are at. This makes it a little bit frustrating because even though the process itself is short, it takes a long time to get to where you want because you have to read through a bunch of different texts.

Overall: I was able to schedule (most) of my meetings with my counselor using this.

Know about bugs before you use this product

Nov 07, 2014
2/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I seldom write negative reviews, but having been a Genbook customer for over six years, I feel it's time to alert potential customers of a few of their downfalls. We use their services for a wellness center mainly offering massage and skin care. In general, I have been unhappy with their interest in fixing known bugs, such as sending clients confirmation and email reminders when they are set up as recurrent appointments. I have repeatedly brought up my concerns and been told they do not have any idea when they will fix the problem. They have known about the bug for well over a year.

Our clients love the simplicity of Genbook. Generally speaking, their customer service is outstanding and the simple features they offer usually work well. If it were not for the fact that exporting important data collected after six years was impossible, I would change software.

If you're considering using them, I would ask them for a list of known bugs and whichever ones are important to you, ask when they plan on fixing them.

We wouldn't (couldn't) do Business without Genbook!

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: 95% of our clients find us on the Internet and book appointments through Genbook. The ease of appointment setting helps us tremendously and frees up staff time for meetings with clients that would otherwise be spent on the phone setting appointments. But it is the client reviews that are most valuable to us. We always ask "what made you come to us" and the client responses is "the reviews!" It has been easy to link to our website and Facebook pages too. Genbook customer service has been responsive - usually within 24 hours and we have had no major glitches. It just works quietly on our behalf in the background. We especially like the automatic email reminders and notifications to us and to the client. 5 stars all around!

Easy and afforadable

Mar 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Phiz Spa appreciates the link for booking on our website AND social medias; the option for clients to write reviews that I find to be more valuable and accurate than any Yelp or online source that doesn¿t have a direct correlation to the actual REAL client, and it has been proven especially valuable to collect credit card info now that our business has grown and there has been more of a need to implement a cancellation/no show policy. I know Genbook is partly responsible for the growth of our business, making it so easy for our clients to book and making it affordable enough for me to not break the bank. Running a business is expensive. And everyone wants a piece of the pie.

Mar 21, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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I love Genbook.

Feb 05, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were playing so much phone tag with clients. Now clients can have access anytime to our schedule and can make their appointments in total privacy with more control over their options. I also love that clients can leave us notes for special requests.

My client base has increased tremendously due to the advertising through Genbook. People are responding more, accurately putting in their information, and they are able to see what times are available. It is less time consuming and more productive, adding more time for me to focus on my clients.

Superior Service and Suppory

Mar 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Over the last 7 years, I have recommended Genbook to other business owners. Why?

The ease of client interface, whether on the mobile app or Genbook website, and the ability to write clear descriptions, of the various massage modalities I offer, and the cost. It¿s a full-service ¿virtual assistant¿ at an affordable price. Genbook brings a level of professionalism to my scheduling process. My clients also love the ¿Offers¿ page, where they can purchase a discounted package, or session, and book immediately.

Time management at it best

Mar 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: 6 or 7 years ago I stumbled over a website called Genbook. At the time I was working in the barbershop 7:30am to 2:00 am. Literally killing myself. Till I connected with free Genbook. But being the person that I am I just wasn't going to settle for less. So I paid into, (invested) in myself. And I can honestly one of the best investments I ha ever made. Now I work from 8am to 7:30pm. I'm no longer a slave to the rhythm. I get lunch breaks set aside times for meetings. GENBOOK I LOVE MY NEW LIFE.

Easily manage schedules, services and staff 24/7

Mar 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Genbook provides a comprehensive way to easily manage the schedules and services for multiple staff members. It also allows patients to book an appointment on our website, social media pages and even the Genbook app, 24 hours a day! Another huge benefit is the seamlessly integrated review system. Genbook automatically prompts clients for reviews. This has allowed us to get hundreds of reviews in the the system, which in turn, brings in many new clients and helps build our business.

Genbook has been a blessing to my business! my business has grown by leaps and bounds.

Mar 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love genbook. It has allowed me to run my business without the hassle of answering phones, missing calls or appointments as a result of being busy. My guests can schedule appointments 24/7 with ease, get reminders and leave business reviews. The analytics, and other features allow me to get a broad scope of my day to day operation. Genbook gives my freedom to grow my business and give the guest ongoing access to my schedule. I recommend genbook to everyone.

Fabulous

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Genbook has made my life at work easier. My clients know to go online and book their appointments, a few clicks and they are booked. I set back if they decide not to book it takes around 10 minutes to release the open space so someone else can book. With Genbook mobile app I can book, cancel and check my schedule wherever I am. I have very few phone calls due to Genbook online booking, I can not live without it.

Great product for the price!

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Since I started using Genbook, it has helped automate my practice. It is easy to setup, and easy to use. One of the best parts of using this program is that it integrates with my website as well as Facebook. It also automatically sends out email or text reminders. After the patient's visit, it sends them an email asking for honest reviews. That alone is worth the money!

Easy and Reliable!

Mar 30, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Genbook has really helped me save time and become more efficient in booking and tracking patient payments. I love the reviews section, because it gives my patients the opportunity to share their experience in my office with the world at large, and this helps me get the word out about what I do.

I wish the app was as smooth as the website, but I'm sure that will improve with time.

Simple, but too simple

Oct 24, 2013
1/5
Overall
4 / 5
Ease of Use
2 / 5
Customer Support

Comments: I used this for a couple of years and finally gave up.
I liked the simplicity of it. I didn't like their customer service and most of all what I didn't like was the fact that you could NOT receive deposits so I DID have a lot of NO shows.
Favourite about this bookingapp was the fact that customers could leave a review.
Genbook staff's attitude got to me, because it promises less no-shows, but their claim was way off base.

Capterra-loader

Easy to use and did the Job

Jun 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: I liked the ease of setting it up and of monitoring scheduled appointments. It was easy to make necessary changes for vacations etc.

Cons: The only thing would be that not all people are comfortable booking online .... No fault of the software though.

first service I tried and was easy to use

Jan 24, 2015
4/5
Overall
4 / 5
Ease of Use

Comments: Pros: Very clean, customizeable, user fiendly, helpful staff, clients love it, instant text message alerts

cons: mobile version often will not load / work and has very limited options.

I never tried out a lot of the services it includes such as credit card booking and notifications or staff scheduling so I can not review those aspects.

Makes Everything Easier

Mar 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love using genbook. It keeps me on track, on time and super organized. It also makes it simple and practical for my customers to schedule on their time. I recommend it to anyone looking for an online scheduling system.

Great Investment

Nov 05, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Genbook has made my career sky rocket! All of my clients love the convenience of having access to my work schedule. Self explanatory and all the features are great. Looking forward to continue doing business with Genbook.

We use it in our barbershop everyday

Mar 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Some of the best salon booking software out there and super easy to use too, customers always tell me how much they love my online appointment booking

I have had Genbook since I opened. It makes my business work

Mar 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Have had it since day 1.
I know no difference.
Flexible solution that continues to grow as we do

Customizable and easy to use

Mar 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Genbook is great, easy to use, affordable and super customizable. Excellent product.