# Service Autopilot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Service Autopilot the right Landscape solution for you? Explore 139 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122075/Service-Autopilot/reviews --- Service Autopilot 4.1 (139) [View alternatives](https://www.capterra.com/p/122075/Service-Autopilot/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Reviews of Service Autopilot Ease of use 3.8 Customer Service 4.1 ## Pros and Cons in Reviews MA Mayra A Office ManagerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “We’ve been on SA for seven years. While there’s still plenty to fix, it remains the most complete solution for landscaping operations we’ve tried, which is why we’ve stayed.“ September 23, 2025 MA Mayra A Office ManagerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “It takes a long time to get a hold of an agent and in some ocassions you have to wait for a call back.“ September 23, 2025 DH David H Business OwnerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “Service Autopilot is a great task manager software for our staff to use with their mobile devices and our office to use on their desktops.“ November 3, 2022 IM I M PresidentHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “The company was bought by a credit card processor so you no longer have a choice of processor - which means rate increases sneak in. “ October 3, 2024 KJ Kirk J EstimatorConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “The ease of use and efficiency is amazing“ October 31, 2024 CP Christina P CFOEnvironmental Services, 11 - 50 employeesUsed the software for: 1-2 years. “Syncing difficulties, having to duplicate invoice to reconcile on accounting software“ December 10, 2024 CB Chester B OwnerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “This software seamlessly allows us to bid a job, win the bid, schedule the work, dispatch the work, perform the work, and bill the work.“ April 4, 2022 IC Ines C ownerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “They want to answer questions only by email and the answers are incomplete.“ May 9, 2025 ## Showing most helpful reviews Showing 1-25 of 139 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use McKaffui Aikins S. UI/Graphics Graphic Design Used the software for: 1-2 years ### "Top tier software " November 12, 2022 5.0 Pros I wouldn't have seen a tremendous improvement in my company without this powerful software. The full functional automations makes things very easy and productive very high. Cons It's a little bit complicated to use as a beginner. Helpful videos need more watching time to get used to using some tools. I think the pricing is a way too expensive. Review Source Response from Xplor Technologies December 9, 2022 Thank you, McKaffui, for sharing your feedback with us. We are proud to have a part in your company's growth and thank you for trusting us. AM Ann M. Sales manager Environmental Services Used the software for: Less than 6 months ### "Too in depth" April 6, 2021 5.0 Terrible. Everything seemed like it would be great when talking to people before signing up. Once we signed up, we were basically on our own. Even when we called to cancel, no one offered to get help right away, they just let us go. Pros I liked that it had a map to measure properties Cons It’s way too extensive and we had to wait 4 weeks for our first training session, so we were on our own for the first month. There are plenty of training videos but no one to explain them or show us how to put them to use. It was confusing and difficult to even get our logo on an email. Templates are very confusing how to use them and we finally gave up and switched to LawnPro. Very easy to use and inexpensive. Not as many bells and whistles as Service AutoPilot, but definitely enough to get the job done well. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Service Autopilot The sales person made it seem so easy to use and told us we’d be better off with SA because the size of our company. Review Source PG Patricia G. Manager Consumer Goods Used the software for: 6-12 months ### "HORRIBLE SOFTWARE COMPANY!" October 22, 2024 1.0 Pros NOTHING, they are horrible! Cons THEY WERE HORRIBLE! SUPER HARD TO GET IN TOUCH WITH SOMEONE ESEPCIALLY WHEN YOU WANT TO CANCEL. ITS BEEN OVER 3 MONTHS I HAVE BEEN TRYING TO CANCEL WITH THEM. ITS RIDICULOUS, THEY ARE STILL CHARGING MY CARD AND I CANT GET IN TOUCH WITH ANYONE! Review Source Response from Xplor Technologies October 29, 2024 Hi Patricia, We are sorry you've had a hard time getting in touch with someone from our team. We will forward this to the proper department and someone will contact you ASAP. DW David W. Owner Consumer Services Used the software for: 6-12 months ### "Working out soms kinks" October 30, 2019 4.0 This totally eliminates paper route sheets. Helps with end-of-month billing streamlining although not perfect. Pros Auto billing, tracking of jobs dispatched, dispatching jobs, APp for foreman works well, work tracking, time tracking are good Cons Has issues with QuickBooks sync, has some glitches when it comes to adding jobs in the field, very little mobile capability from an owner stand point Alternatives considered [LMN](https://www.capterra.com/p/142064/LMN/) Reason for choosing Service Autopilot They seemed to have more of the features I needed. Review Source VR Verified Reviewer President ~ Senior Security Consultant Used the software for: 2+ years ### "Overall, we like the price / feature / values and have been using several years." November 6, 2017 4.0 Pros It does the most of the basics and has an awesome upside. Like the cloud based, the vision of it, and potential to make a huge difference. The customer service is pretty good and responsive. Cons It is somewhat buggy but had gotten a lot better. They work on it a lot to improve. The reports have a lot to be desired. It would be nice to have ToDo and Job notifications / texts based on time / date. Tracking and feedback on suggestions for improvements and requests would be nice. Review Source VR Verified Reviewer Manager Consumer Services Used the software for: 2+ years ### "Like using a buggy version of AOL from 1990" May 27, 2021 2.0 Frustrating. Kept giving them more breaks and they kept apologizing for all the errors - saying they were hiring more product, engineers and QA folks. Never happened. Site is a disaster. Pros Automations were the attraction. They also have a very nice and easy to use dispatch board. Cons Over the past year they have gone through three acqusitions and each time they have bumped the price, removed features and attempted to launch a new version of the platform. Well, 18 months into it, the new version still isn't up and the old version is neglected. Every update they make comes filled with bugs and removing really important features. Then an email from the \[SENSITIVE CONTENT HIDDEN\] to all their users a few weeks later saying they had 'no idea' so many people used X feature. These folks shouldn't be in charge of anything related to tech. Want to run google ads conversion? Can't do it. Want to port your Twilio number in? Can't do it. Want to sync with your email? Can't do it. Want to integrate with ANY platform out there? Can't do it (no API) Want to train office staff in two weeks and have them up and running? Can't do it using this software. Want reliable CC processing and captures? Can't do it. You'll spend days reconciling their approved vs captured and if you don't you wont notice until you balance your books. Want customers to have a portal they can log into and submit requests? Can't do it. List goes on. These folks are light years behind and everything they release is full of bugs and then they want you to use work-arounds. In the end, you spend more time managing the platform than if you just used a bird feather and some paper. Reason for choosing Service Autopilot Automations and flexibility that worked well for weekly recurring appointments. We are now switching to one of the other original considerations as they have updated their platform to the times and continue to make updates. See ya later Service Autopilot! Our Customer Service team is throwing a happy hour to celebrate leaving your platform. Review Source Bridget R. President Consumer Services Used the software for: 1-2 years ### "A CRM and sooo much more" September 19, 2018 5.0 Having all client info in one spot that anyone within our office can access has helped tremendously with taking care of of our clients timely. Pros The amount of data it holdsand keeping client information in one place from the clients schedule to their financial accounts, pictures, correspondents and more. Cons Learning to use the multiple functions and how they tie into each other can be a bit tedious. Review Source Response from Xplor Technologies September 24, 2018 Yes! Thank you Bridget - this is exactly what makes Service Autopilot great... YOU hold the power of your company at your fingertips. We're working hard to make "lighter," more intuitive versions of Service Autopilot, so keep an eye out for that. Thanks again for the wonderful review! Amy B. Owner Used the software for: 1-2 years ### "I switched from a different scheduling software to Service Autopilot." January 18, 2018 5.0 I can track almost everything about my business in Service Autopilot. Pros I like that I don't need different software to handle different functions. Service Autopilot handles almost everything. Employee time clock, GPS, scheduling, CRM, estimates, job communications, automations and more. Cons It can become expensive as mobile users are added. It can be difficult to learn because it is complex. Once you understand the system, it is not difficult to use. Review Source VR Verified Reviewer Garden writer Construction Used the software for: Less than 6 months ### "Central time zone phone support only, support times not good for those who do field work in Cali" August 29, 2018 3.0 Tried to use this for small landscaping business but did not contain the functionality I needed to export employee time gracefully into quickbooks - they had a complicated "work around" but I need it to be smooth and simple. Company wants to form their own payroll solution rather than work with QB - understandable given QB's issues, but it doesn't work with my workflow. Pros Many options available for customizing the software. Unfortunately implementing and understanding it all is a full time job, so if you only want or need part of the functionality, look to a simpler solution like dropbox or tsheets. Cons Crashed quickbooks, took 2.5 days to import all of my quickbooks info had bugs and errors in setup the start up info is all in video format, and it's slow, conversational, and takes a long time to get info this way. Tried calling support numerous times but it seems they'd always just closed by the time I arrived home. numerous marketing emails for their conventions, despite unsubscribing twice to the emails they STILL kept coming for months. They made canceling more difficult than I felt it should be. Review Source Stefani M. Virtual Assistant Hospitality Used the software for: Less than 6 months ### "Great program for leads and clients" August 27, 2019 5.0 Pros It offers scheduling right in the software. It is easy to use and great for keeping track of clientS. Cons Sometimes it is hard to figure out the schedule and what fits you best in keeping it organized. Review Source SM Scott M. Manager Construction Used the software for: 2+ years ### "Too many issues" February 6, 2020 2.0 We were very excited to get started with a package that is seemed like it would be a powerful tool to reduce our office work. It has reduced our office work but I am not sure that it has done so more than another service would have. SA required us to modify the way we interact with our clients because of errors in the SA database. Every communication we send from SA has to be tested 2-3 times. For example we sent an email last year using merge fields. It was a supposed to look like a super personalized email from the owner to each client. We tested everything multiple times using test accounts. When we sent the email out in bulk it showed up as "Dear \[fname\]" There were about 15 merge fields in this email that failed. SA support created a ticket that we are still waiting to hear back about more than 18 months later. That is just one example of the daily frustration with SA. Now we feel like we are stuck because we have invested so much into the program and modified the way we bill our services to work around the SA problems. We do not want to expose our clients to more change but something has to be done differently. Pros There are lots of intended features. The vision for the software includes the ability to do many powerful things. Automations is a great way to reduce the burden on office staff. Cons There are too many problems. We have reported literally hundreds of issues that are still not resolved. The customer service staff make a ticket but nothing ever gets fixed. On a daily basis we have dozens of things we have to check because SA does not consistently record information correctly or consistently records it incorrectly. There does not seem to be a quality control team at SA. Recently they attempted to have very hyped up live broadcast about some new features being released and even that failed to work correctly. I just found it humorous that SA consistently fails at ensuring a quality experience for their users and this proved my point. Reason for choosing Service Autopilot The simple process to send a proposal from SA, have it accepted and scheduled. Review Source CT Chris T. President Used the software for: ### "Do not purchase waste of time and money" May 28, 2014 1.0 Hello I started with service auto Piliot in March 2014. I had extremely high hopes and what they offer or said they offer I thought was exactly what was needed to run business. Wow was I wrong and they are a joke. I paid $108/ month for March April May. I cancelled end of May. Called Credit card company and disputing charges for fraud. They stated for fee a website they would build. I had info to them in 5 days of sign up on March 8. May 27 I finally was able to review the website. Let's say I had 5 people provide opinions. 1 said ridiculous a 4 year old could do better. 2 just stated you have been had. Get money back.your site is a joke. The last called me in such disgust and wanted the company information cause he felt they were a fraud of a company and wants to make sure this happens to no one else. The site stated we mowed lawns and next sentence asked to call to have swim pool opened. One area stated to check out our lawn care services and then listed swimming pool services. The pictures and format is something from th 80's. I do have screen shots and they stated its first one with this new format. I tell you this site would not have been acceptable for any company and back in times when we all used dial up. It was that sub par. The accounting services. I watched what felt like hours of videos and you will cause its set up that way. The gentleman who does them rambles on and on says the same thing over and over and what he accomplished in 19 min of video He could have done in 5. I spent hours and hours learning and finished criteria they ask you to do so you can have your one on one training session with a tech. I asked so many times to get my one on one I was begging by May. Each Time a new video of step to complete. I finally screamed I am paying for this I will sign a form if I waste my one on one training phone call I will not ask for another one. ( they stated they do not do the one on one training unless you complete certain steps cause they do not want you to waste) That did not work and no one on one. I can go on and on. It looks to me like they have a great base system and now are using it to make money to figure out how to implement to different fields of work. They offer websites and have no clue how to make one and the wording was poorly done. I beg of all you business owners. I truly wanted this to work. I sent clients letters raving about our new system, client portal and website. I wasted 3 months and now have to start over Review Source Response from Xplor Technologies January 8, 2015 From Jonathan (CEO & Co-Founder): We refunded 100% of Chris's money. Both myself and our team tried numerous times to reach Chris by phone & email to make this right. Chris is absolutely correct. The website we built for him was a complete joke. It was 100% our fault. An individual on our team (no longer with us) put zero effort in to it and called it a finished product. We did not charge for the website it was free as part of a bundle promotion. However, our inability to deliver a quality website understandably tainted his entire experience with Service Autopilot. We offer free 1 on 1 training. We ask that members first spend 30 minutes learning the basics of SA. We do have numerous long videos for those that want all the details. But we also have over 300 videos 3 minutes or less. We absolutely offer free 1-on-1 training, unlimited free webinars and unlimited free phone support. We always have. Please read my full response here: http://goo.gl/d2Sdkz JM Jesse M. Owner Real Estate Used the software for: 2+ years ### "After almost 5 years calling it quits" November 13, 2020 2.0 We started using this in 2015. Many of the features that were rolled out since are not useable by us, or are too expensive for the value. Known bugs have not been worked out, such as the 5+ year problem with download XLS files on a Mac. The biggest problem is that the mobile app hasn't been restructured in the time we have used it. Even in 2015, the mobile app was nearly unusable, and it really hasn't changed. The potential for making mistakes in scheduling jobs is high. These user mistakes can lead to jobs simply disappearing, or unable to be found. We run a fast and furious company, and software needs to be bulletproof and easy to use; but Service Autopilot takes a lot of concentration and time to be sure you are doing things correctly. It is a complex piece of software, and has many awesome features. But if the features don't work properly, then. it is unusable. In fact, their latest release, V3, is a disaster. The interface is unforgivingly bewildering. We have tried to use this software effectively, but can no longer wait for the 5 years old bugs to be fixed. Pros Full set of features, complex customizations, good form builder; complex scheduling; great customer service; Cons Poor execution of good features; atrocious mobile app; buggy interface; slow loading interface; downloaded xls reports don't work with OSX or iOS; style sheets look 20 years old; frustrating to work with in the field ; Service Autopilot is partially owned by a payments company that does not have a competitive fee structure for small companies. Reason for choosing Service Autopilot Promises of development and useful features (that never really helped us) Review Source RD Ryan D. owner Consumer Services Used the software for: 6-12 months ### "Software is deep with many capabilities" August 9, 2022 4.0 Overall I love the software and can't imagine running my business without it. Pros This software can do so many things. I still haven't explored every possible thing it can do and I'm up on a year using it. For me the automations that it offers are a game changer. It also makes routing and scheduling so much easier and more efficient than software's I have used in the past. Cons I don't think this software is the right fit for everyone. If you are a smaller company like just a few guys or a crew or two on the road a day it's probably unnecessary but for medium to larger companies its a great fit. Sometimes the software can get glitchy here and there. Lastly its not super user friendly and takes a little time to get used to everyone. Once you do it is great though and feels easy to use. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Service Autopilot automations Review Source Response from Xplor Technologies August 18, 2022 Hi Ryan, thank you kindly for your feedback and testimonial! Should you need assistance with any of our features, please do not hesitate to reach out to our Support team. We're happy to help. Thank you for being a part of the SA family! DB Davis B. Owner Hospitality Used the software for: 2+ years ### "Overall good software but hard to implement and going downhill" August 12, 2022 3.0 Pros This software has more features than any platform like it. It can do everything from basic scheduled to automation that others have to buy as a separate project. Cons The company was bought by a credit card processing company and has started to go downhill pretty fast as it becomes clear they bought the company to have captive clients for their credit card system not to run a good software company which is a shame as it used to be a great company. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Service Autopilot Best combination of features and value. Review Source Response from Xplor Technologies August 25, 2022 Hi Davis, thank you for taking the time to share your feedback. We would love to connect with you and gain a better insight into any inconvenience you may be experiencing. We're happy to help! AD Andy D. President Construction Used the software for: 2+ years ### "From a few clients to a thousand, this CRM software will change your business!!" August 19, 2022 4.0 My overall experience with Service Autopilot was good, it just didn't provide everything I needed as we transitioned more into pest control. Pros I really liked the ability to communicate with my clients and the expansive user interface. Cons The main con was that there was no way to integrate the current weather conditions into my reports. Reason for choosing Service Autopilot Pricing and no contract Review Source Response from Xplor Technologies August 25, 2022 Thank you, Andy, for your feedback. We will be sure to share this with the team. Please don't hesitate to contact us should you have any questions about anything. Thank you for the great testimonial! MA Mike A. Owner Consumer Services Used the software for: 2+ years ### "Great ideas and features, too many issues" December 23, 2019 2.0 After submitting a solid dozen or so "Trouble tickets" for them to look into "Fixing" issues.... nothing ever comes of them. Its become quite the joke. It gets old. They are always pushing new features, in order to up the amount they can charge. They are fairly expensive compared to many others, but I was willing to pay whatever I needed to, in order to run an efficient company. With all of the issues they have, they fall flat. Oh, and they are upping their prices again in 2 months. I can't even justify the thousands I pay them already per year! So we are changing companies. Hopefully we will have better luck this go around. Pros Feature packed, routing, assigning jobs to crews, client data etc Cons Theres too many to count. Its become a joke around the office. The software is glitchy, and after 3 years of using it, we continue to find issue after issue. Payments that were entered somehow vanished, basic things such as being able to search for payments or other data is sometimes lacking as well. They seem to be in a HUGE rush to push the latest NEW FEATURE, that they never get any of the old features solidified. The snow plowing side of the software is completely different than the lawn side, which is very odd and requires learning 2 different ways of creating routes and dispatching crew etc. Review Source JN Jason N. General Manager Facilities Services Used the software for: 1-2 years ### "Service-Software Dominant Player" September 12, 2016 5.0 Service Autopilot has not just been another CRM to hold customer information and track sales. As a $5MM+ service company with a database of over 55k contacts and their related records, choosing the right software company to transition to was very critical. We had long outgrown our previous CRM and until Service Autopilot we had almost given up on finding a real solution that would fulfil our needs to help us continue to grow and improve our system in the process. Service Autopilot has brought the whole spectrum of a service business together in an easy-to-use format for us. From incoming leads to re-marketing to previous customers and everything that happens in between Service Autopilot is a complete solution that saves times, increases efficiencies and pays for itself. Their awareness of the swift technological changes, attentiveness to member's needs and rapid/timely upgraded solutions is what separates them as the dominant player in the service-software market. In addition, everyone from the support staff to the leadership team of Service Autopilot has proven to be extremely receptive and helpful to provide answers and solutions to its member's needs. This is one of the most valued partnerships we have ever established and are looking forward to a long-lasting relationship as we both grow together. Pros The fact that it seamlessly moves every activity of a lead from one phase to the next, from an incoming lead generated through an advertising campaign all the way through the sales process, follow-up, scheduling, invoicing, payment to re-marketing and upselling. Cons The reporting has admittedly been their weakness, but they have recently dedicated more resources to improving and adding reports as requested and needed. Review Source AH Ashley H. Owner Professional Training & Coaching Used the software for: 2+ years ### "Amazing Service Company Management Software!" August 16, 2017 5.0 Extremely customized and detailed client and employee management features. The dispatch boards and calendar views are amazing and offer flexibility. Pros Features! This software can literally do anything you need it to! I have tried just about every maid service software out there and Service AutoPilot is hands down the best one and offers the most customizability and different functions! Also the amount of reports you can run through SAP is unreal! You can easily get a snapshot of your business at your fingertips. I love it! Cons It does take some time and patience to learn and get everything set up. The positive is you can layer your learning to help the process be more smooth. The other positive with that is it takes time to fully learn and utilize all of the functions because it really does so much! Review Source Response from Xplor Technologies August 16, 2017 Such kind words! Thank you Ashley. We are extremely pleased that we could make such an impact on your business! TG Thomas G. Owner Construction Used the software for: Less than 6 months ### "Complete let down" March 30, 2020 1.0 No idea why some of these major bugs havent been worked out and why the current system hasnt been tweaked. Pros I like the estimate presentation, how customers can e-sign estimates, the forms feature except for all the glitchiness on the app Cons Software is over engineered. Help features skip a lot of info when going through the steps that I had to figure out myself. NOT user friendly at all. Almost impossible and extremely time consuming trying to teach this to office staff. Ive spent countless waisted hours trying to figure out why something in the system doesnt and if you dont do something the right way then its game over. Its actually 11 at night and I've spent 3 hours just trying to figure out why the hell a job that I just dispatched is missing ONE task and all the jobs that did show up on the dispatch board have no job notes attached after I went back 6 times to try and fix it through multiple different ways of scheduling a job, so now I have a crew that has no idea what they need to do tomorrow. When you ask for help the support can rarely give you a straight answer of how to do something because it seems like the system has them stumped as well. Great idea for a system for the landscape business but someone did not think this all the way through, Im very skeptical about the new version coming out but we will see. Very disappointed. Reason for choosing Service Autopilot Landscape business course Review Source AS Aaron S. President Used the software for: ### "Awesome Product and Company!!!" January 9, 2015 5.0 I have been using Service Auto Pilot since November of 2012. Setting up Service Auto Pilot: We set this product up in the winter of 2013 and spent a few weeks doing this. I would highly recommend doing this in the off season. You have to be disciplined and watch the videos. Don't try to set up everything. Try it and use it. You will learn more using it and it is very easy to make changes as you go. We are three years in and we make changes all the time to improve our time management. Customer Service: This is one of the bright spots of this business! These folks always respond and have spent hours with me and our staff as we learned all of the features of this product. They have helped us set up our invoices, estimates, packages, and services. They are really 2nd to none and I can't say enough about how much they have done for us. This product would be worthless without their customer service and they realize this. They have delivered in this area a hundred times over. How we use the product: We email all estimate and invoices. We charge credit cards for 95% of our business all done through the system. We send all route sheets to our crews daily and if we need to change them they get an update in the field. We are able to track and see what properties our crews have completed in real time. We can send advertising emails to all of our customers with a few clicks and in less than 5 minutes. We can track phone calls and keep important information about our customers for future reference in the customer file. Our customers can log in to their Service Auto Pilot account and change their credit card info, see their invoices, and request services. All of this is tracked in the system and notifies our staff when this happens. All of this is cloud based which means that I can work anywhere in the world. Many days I work from my car in the field as I meet my customers and work with my crews. I could go on and on about this product. In the past 2 years we have added over 400 customers. This product didn't do that but it has made adding that many customers easier and quite frankly it would have been impossible without a product like this. Review Source HH Heidi H. Executive Assistant Consumer Services Used the software for: 2+ years ### "Lacking in features " June 16, 2020 3.0 Any time I have a question and need assistance, I have always been able to easily access customer support. The majority of their staff seem very knowledgeable regarding what the software is capable of doing. Pros Service Autopilot is relatively easy to use & does have the app feature that makes it even more easily accessed. Cons There are many features that have been changed with "upgrades" that have taken away from the product. There are also features that should be no-brainers as far as employee schedules that are just not available. The lack of features creates more work on the HR end of our business. Review Source rL renee L. office manager Used the software for: 6-12 months ### "Service Autopilot Makes Crew Management A Breeze" September 15, 2016 5.0 We started using Service Autopilot in January 2016. Service Autopilot has been a wonderful tool for streamlining the maintenance aspects of our business from scheduling to billing. The integrated mapping service makes it a breeze to modify existing routes. Scheduling changes are accomplished with just a few clicks. I love the budgeted vs actual job hours feature as it allows us to see which jobs and or crews are most profitable. My favorite feature is that billing is literally done with the push of a button. No more long weekends or translating spreadsheets to send out invoices! The mobile app has been an invaluable tool for logging labor in real time and tracking crew location. I love the United States based customer service. The Service Autopilot customer support unit is always courteous and knowledgeable. Additionally, there are online training videos available which are always continually updated. Service Autopilot made implementation of their software as easy as possible with their extremely helpful and patient launch and implementation staff. I look forward to learning more features of Service Autopilot to help make our company even more profitable in 2017! Renee Linkner Lawnovations Office Manager Tulsa OK Pros Dispatching Crew Management Mobile Reporting Review Source CT Carl T. Owner Used the software for: 2+ years ### "Good software" January 1, 2018 3.0 Pros Dispatching, time clock, QB on line integration I hear is coming now, tracking when it use to work, affordable and for the most part easy to use Cons The app no longer gives GPS tracking of the employee or the location of their trucks, now when we download the app on the iPad it no longer requests to use the app location, this is a much needed feature for us and will probably cause to find new software as SA can't seem to give us an answer as to why this is no longer requesting their location, on our iPads that we have not reinstalled the app it still requests their location. Review Source PL Percy L. Owner Used the software for: 2+ years ### "Anyone in the market for a Lawn & Landscape Application must use this software!!!!!!!!" November 7, 2016 5.0 We are thrilled and love the software and its functionality. Most people don't understand the full capability of the software compared to the cost. Its very minimal money for alot of capability. We have personally gone through 4 other software programs in search of the right fit for us. SERVICE AUTOPILOT was it. From implementation to tech support we love our SA family. Pros Two way sync with Quickbooks, the batch credit card function, dispatching and great mobile app, pretty much everything. Cons I wish I could TEXT multiple people at one time, but its probably possible I just dont know how too. Review Source Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Maid Service](https://www.capterra.com/maid-service-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.