# Page 3 | Service Autopilot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Service Autopilot the right Landscape solution for you? Explore 139 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122075/Service-Autopilot/reviews --- Service Autopilot 4.1 (139) [View alternatives](https://www.capterra.com/p/122075/Service-Autopilot/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Service Autopilot ## Showing most helpful reviews Showing 51-75 of 139 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TI Topher I. Founder/Owner Facilities Services Used the software for: Less than 6 months ### "Do NOT sign up, Service Autopilot is criminal. " June 7, 2023 1.0 Online sign-up was easy. We tried the software out for several months, and don't have any particular complaints about the product itself. We ultimately decided to end our subscription due to it not being a good fit for our company at the time. Canceling was immensely frustrating. There's no way to end your subscription either in-app or online; you have to call-in to customer service, which we did. By the way, the "click-to-subscribe, call to cancel" subscription model is illegal according to the FTC. Then, 4 months later, I discovered that Service Autopilot had continued billing us. Again, we called to cancel, and requested a refund for those 4 months. That didn't cut it for Service Autopilot. They requested another phone call so that they could again receive "verbal confirmation of your (cancellation) request," for "security reasons." Of course, at this point we'd already given them such at least twice. They also demanded that we fill out and return a cancellation form, though they were seemingly incapable of sending it to our simple gmail address. The form never got sent, but thankfully the billing was stopped. We still haven't gotten our due refund. Every time I get close, the customer service agent assigned to my ticket ghosts me. I will be soon serving Service Autopilot papers, out of principal. Shame on this company for it's deceptive, abusive, and parasitic actions against the small businesses of America. I'll see you in court. Pros Online sign-up was easy. We tried the software out for several months, and don't have any particular complaints about the product itself. We ultimately decided to end our subscription due to it not being a good fit for our company at the time. Cons Canceling was immensely frustrating. There's no way to end your subscription either in-app or online; you have to call-in to customer service, which we did. By the way, the "click-to-subscribe, call to cancel" subscription model is illegal according to the FTC. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Review Source Response from Xplor Technologies August 10, 2023 Hi Topher, Thank you for taking the time to share your experience with us. We have shared your experience with the proper department. Please let us know if you need assistance with anything. We are happy to help! bB brad B. owner Construction Used the software for: 2+ years ### "SA user for many many years" November 10, 2023 4.0 Pros This is a wonderful product that keeps the business running smooth. Cons It is very complex and you need to study the software to get really good at it. Review Source Response from Xplor Technologies November 21, 2023 Thank you, Brad, for your feedback! SA is a robust software with tons of amazing features! If you need assistance, please do not hesitate to reach out. We're happy to help. Thank you for being a part of the SA family! EC Ellen C. General Manager Consumer Services Used the software for: 1-2 years ### "Great features! Poor response time." September 12, 2017 3.0 Overall, we are pleased with this product, however, the database issue may become a deal breaker for us. Customer service has been excellent for assistance on how to use the software, unless you have a major complaint, in which case, we've received no call back, as the issue needed to be escalated up the chain. Pros This product has a great user experience. The screens are easy to comprehend and it flows well, so any user is able to learn it quickly. It provides the crews with the ability to check in and out of each client site, providing real time data, requiring less admin time to enter it. And we love it's ability to sync with QuickBooks, which has worked very well. Cons The database response time when scheduling is very slow, which costs us a lot of time everyday waiting for it to load multiple times as we navigate from screen to screen. This software requires jobs (work orders) to be scheduled to a waiting list and then dispatched for scheduling, unless it's a recurring job you set up to automatically populate on a specific day/schedule. When loading the waiting list and the dispatch board, it can take over 30 seconds to load, sometimes longer. This is costing us time and money and would be very ineffective for larger organizations. We would be considered a small company. We've brought this issue to ServiceAuto Pilot's attention, with no response as to whether they plan to resolve it. Only other major con to be aware of is the mobile app works on smart phones with a downloadable app, but does not work on a tablet. The main website works on a tablet, but not fully, as it's not supported and the screen doesn't scale/convert to this device. Review Source KB Kimberly B. Owner Construction Used the software for: 2+ years ### "A game changer for our business" April 1, 2022 5.0 Our overall experience with Service Autopilot has been nothing less than stellar. The people are amazing and truly care about our success. I cannot recommend it highly enough! Pros This software routes our crews, manages our clients, makes our estimating process faster, and overall has allowed us to grow as a company. We would not have been able to be where we are now without it. Cons The hardest thing about the software is the learning curve. There are so many features that it takes awhile to have it fully implemented but Service Autopilot has training sessions that we utilized to make that process easier. Reason for choosing Service Autopilot Service Autopilot had everything we were looking for. Review Source JG Jill G. Office Manager Facilities Services Used the software for: 2+ years ### "Excellent for The Lawn Care industry" November 29, 2021 4.0 The customer service has been excellent they really help you out to work through your needs. Pros This software addresses so many needs we had and many we didn’t even know we had! Making our client lists and their needs so cohesive in a multi- service company. Cons There are a few draw backs in certain functionalities but usually easy to overcome! Reason for choosing Service Autopilot It looked to have more of the items we were looking for. Review Source NP Nathan P. Sales Manager Construction Used the software for: 2+ years ### "Best for small Landscaping Companies" August 19, 2022 3.0 Pros Is a good CRM and client facing software. Cons They have been struggling to implement new developments and lack the ability for any complex estimating. We out grew Service Autopilot and now primarily use a different option. Review Source Response from Xplor Technologies August 26, 2022 Hi Nathan, thank you kindly for taking the time to provide valuable feedback. We have shared your experience with our team. Please feel free to connect with us should you have any questions. We're here to help. RR Rudi R. Owner Consumer Services Used the software for: 2+ years ### "Service Autopilot will offer more than what you ever need" November 7, 2016 4.0 I've switched to SA from operating on paper notes and without much systems and trackable processes. Main reason opting for SA was Jonathan's track history of lawn care operations and software. But biggest selling point was his vision on an all automated platform. A very detailed price matrix and estimate templates plus the easy to navigate dispatch board are just two of the many features that have helped my company to send out proposals quick, efficient and with the desired profits and making sure no job gets missed. The mobile app is a sure game changer for everyone that used to work with paper route sheets. Customer Support when needed is finding a good solution most times. Many times they will go the extra mile finding a good solution. Occasionally you may find a representative who is not up to speed with some issues but hey...there's new people in any business that can't be perfect from day 1. The people behind the company and the leadership is outstanding as I know Jonathan (co-owner) on a more private level. The progressive approach to today's fast changing technology and demanding customers is second to none. Capabilities of SA are simply staggering and will require at least one full time person in order to utilize the power. One area of suggested improvement is the snow dispatch functionality. Although it works you can sense the immediate lack of insight due to their location not being exposed to real winter service environment . If you're looking for a business software that can grow with your business as well as provides great inside information into your numbers you will not be disappointed. Pros no jobs missed anymore marketing potential templates Review Source JO Jonas O. CEO Facilities Services Used the software for: 2+ years ### "SA Review " November 9, 2023 5.0 Overall it’s been a great experience . Been with SA for many years Pros We like the Automations . 21 days to close Cons Speed of the dev team recently. And customer service Review Source Response from Xplor Technologies November 10, 2023 Jonas, Thank you SO MUCH for taking the time to share your feedback with us. We will share your review with the proper departments. Should you need assistance with anything, please feel free to reach out to us. We're here to help! CB Chester B. Owner Consumer Services Used the software for: 2+ years ### "Couldn't live without it" April 4, 2022 5.0 We've used it to run our business from day 1. We are an Inc. 5000 company and every member of our 45 person team uses SA daily. Pros This software seamlessly allows us to bid a job, win the bid, schedule the work, dispatch the work, perform the work, and bill the work. Front to back workflow is awesome. Cons Somewhat of a steep learning curve. Service Autopilot is so expansive and can do so much that it can be overwhelming for a new user. There are lots of steps required to accurately execute office tasks. Review Source MP Michael P. President Construction Used the software for: 1-2 years ### "If you want to be aggravated buy this program" April 14, 2021 1.0 I plan on changing after this landscaping season Pros The map measure feature works well. Everything in one place Cons The integration to Quickbooks on line always has issues balance between programs are always wrong. There is no consistentce between functions. Instead of helping manage my business I spend my day managing the software. The issues with this program would take me all day to list. Then they try and sell you additional stuff when the current stuff does not work right. Here is one example if you pause a customers service from the Master job but the job was already dispatched it would still go out to the field even though the Master job was on pause. Alternatives considered [RealGreen](https://www.capterra.com/p/78106/Service-Assistant/) Reason for choosing Service Autopilot Salesman sold me a bill of goods but most was untrue Switched from [CLIPitc](https://www.capterra.com/p/105509/Clip-Lawn-Maintenance-Software/) I was looking for everything in one place Review Source KG Kim G. President Health, Wellness and Fitness Used the software for: 2+ years ### "SA Autopilot client for years" December 3, 2020 4.0 It was great the first 1 1/2 years, then the customer service issues hit and made us less excited about the software. The pricing change was the last straw for me. We still use the software for a small portion of our business but honestly just waiting for a better option to come our way. Pros The features of the system and integration with other software Cons The customer service made me feel like our account wasn't a priority. They also removed with tiered pricing without notice. When I inquired why our pricing was higher, I was told about the tiered pricing and because it only affected a few clients, they intentionally didn't notify us about the change. Switched from [ServiceMonster](https://www.capterra.com/p/119312/ServiceMonster/) The ability to handle multiple accounts at one time and their app for the field force Review Source NG Nick G. Owner Facilities Services Used the software for: 2+ years ### "HANDS DOWN THE BEST SOFTWARE FOR ANY SERVICE RELATED BUSINESS!! " September 4, 2016 5.0 Before using SAP it seemed like it took hours on end to schedule and invoice my clients, then I was always forgetting about jobs that needed to be completed. After really learning how to use SAP and entering all the relevant information, SAP does 99% of the work for me! All I need to do is click a few buttons & SAP handles the rest. SAP has allowed me to devote more time into growing my business instead of doing the time consuming paperwork that used to take me forever. And I never miss any work or invoices. I HIGHLY recommend SAP for anyone in a service related business, it really does "Pay For Itself" in the amount of time it saves you every month! Pros Never have to worry about forgetting to schedule or invoice clients! Tracks anything from scheduling to "Job Costs." Cons Takes a little time to learn the system and enter in all your existing clients information correctly. But once you do this IMPORTANT step, its all gravy! Review Source Matt H. Owner Facilities Services Used the software for: 2+ years ### "A game changer for the service industry" December 23, 2018 5.0 Great company to work with, amazing customer service, and they are always working on devoloping new fetures with new techonlogy. Highly recomdended. Pros The system is very customizable. You can export all your data at any time and run excel reports if you choose to, however the internal reports are very detailed. This program will save any service business huge headaces by automating your service business. Service autopilot handles routing, invoicing, marketing, CRM and accouting seamlessly. It also handles large sales volumes efortlessly. As it runs on the cloud, it can be accessed from anywhere, anytime. Very happy with this program. Cons Be prepared to spend extra time setting up your account the way you like it. This is a huge plus, because you only have to do it once, and after that, you will get huge time savings. Review Source KB Kathleen B. Director of Financial Services Consumer Goods Used the software for: 6-12 months ### "Stop and smell the roses" October 8, 2019 2.0 It's been a headache but because we spent so much time and money implementing this program we are stuck with it for a long time. Pros It's easy to accept payments and bill out of the program Cons Not that easy to schedule client appointments. Lots of steps and multiple windows to do one task. If you want continuity in your accounting think twice about this program. The accounting aspect is terrible and when you call for support you always get "well this is why we are not an accounting software." There are some really easy fixes that could be done to help get this program to be more accounting friendly like communicating with Quickbooks to show credits, refunds, etc. You end up with two programs that don't "talk" well with each other. If you want to see detailed customer history for service calls then forget about it. Switched from [The HindSite Solution](https://www.capterra.com/p/118903/The-HindSite-Solution/) Wanted better scheduling for clients. Portal for payments. Review Source PM Pamela M. President Used the software for: ### "Working our way to a business that practically runs itself!" January 12, 2015 5.0 We had to 'jump right in" and start using Service Autopilot in May of 2012 after our old scheduling software crashed during the middle of our busiest season! The customer service department had us up and running in a few days and we were on our way to making schedules again. They helped us set up our entire company, build packages, and train us all at the same time, understanding that we were in an emergency. However, that same urgency for customer service has continued to be provided to us after almost 3 years! It is hard to determine what is Service Autopilot's best feature, but their customer service department is certainly up at the top. Quick response times and the helpful attitude of each customer service agent makes it obvious that this company's priority is their users. As a middle-aged user, I tend to get set in my ways with how my screens look, the process I use to do daily tasks, and am a little slower than I used to be in picking up new ways of doing things. It is probably easier for the younger user to catch on when new updates are made and features added, but in the end the realization that the software is only getting better makes the updates worth it. And as mentioned before, the customer service agents are always there to help those who are "a little slower" than the rest! My most favorite feature is the fact that I can control my business from anywhere in the world. As a frequent out-of-country traveler, I am now able to schedule, close jobs, keep track of my employees, and send out bills all while in another country. I no longer have the feeling that my business is crashing down while I am gone, and I can be enjoying my time outside the country and only my staff knows I am gone! I can confidently say that this software is one of the most powerful tools a business owner can have to organize, streamline, and take control of their business. I have used 2 other big-name scheduling programs, and Service Autopilot has exceeded my expectations in what a piece of software can do. My business is running more efficiently and I have been able to back away from daily operations and concentrate on the 'big picture' instead. I am excited at where my company is going and I finally have time to plan and take it there! Review Source BL Brian L. Owner Environmental Services Used the software for: Less than 6 months ### "Warning!!! Scam!!!!!" February 24, 2022 1.0 Not great. Horrible. bad customer service Pros They charge you for the service, then they charge you to teach you the service and if you ever want to cancel they make it impossible. They never answer their phones. Or call back Cons They do not answer their phones. They make it impossible to cancel service. $340/month. Review Source EH Eric H. Owner Business Supplies and Equipment Used the software for: 2+ years ### "Outstanding software solution for entrepreneurs!" July 8, 2022 5.0 Outstanding! Pros Saves me money and saves me having to hire staff! So much AUTOMATION! Cons Nothing! I love it all and would recommend it to others! Review Source Response from Xplor Technologies July 29, 2022 Eric, thank you for the amazing testimonial! We are honored to have you on our corner. SH Steve H. Owner Environmental Services Used the software for: 1-2 years ### "Service Autopilot is a Godsend" December 10, 2018 5.0 Pros Saves me 60 hours per month. No longer have to rely on spread sheets that take forever to update daily and weekly. Made it possible for us to expand; have hired two new employees serving 40 yards per day on average (60+ on Friday). Service Autopilot also provides extensive advice and coaching on how to expand our business. It is not cheap, but you get solid value for the money. We use credit cards to bill everyone and with SA we can bill everyone with one click, and since we have cash coming in daily, there are no issues with cash flow. We do the work, we get paid the same day or week. Cons Their computerized routing software is poor at best. For us, we do more than 20 stops per day in two crews, the SA routing software is a fail. Luckily, I had already learned how to route by using Road Warrior. Review Source LF Lexie F. Administrator Assistant Used the software for: 2+ years ### "SAP saved our company!" November 2, 2016 5.0 Our business is Lawnpro Grounds Maintenance, We have been with Service Auto Pilot since 2014. When we first came on with SAP I was a little worried about how this one program would fit our company needs. But after about 100 phone calls, 50 emails and many webinars, I can say first hand that without SAP, our company would not be where it is today. The team at SAP was very supportive and patient with any and all our questions. SAP have given us the system and tools to be able to run our company at its fullest. We have grown in numbers and grown ourselves in being more efficient. We depend on SAP so much you could quite possibly call them a business partner. We are truly grateful and recommend SAP to anyone. Pros All functions of SAP are exactly what you need to run your company efficiently. We absolutely love the Maps Pro for estimating our clients property. That alone saves us hours of work weekly. Cons There really is nothing that we don't like about SAP. Review Source FZ Freddy Z. Business Owner Construction Used the software for: 2+ years ### "The system is awesome. I originally signed up for the fertilizer dispatch feature but got a lot more" May 21, 2018 5.0 Help manage the growth and organize the jobs and employees. Pros During the winter a snow plow operator was accused of hitting a car in a parking lot. Since Service Autopilot has a time tracking feature when on the job, we where able to prove the time we where on the property and exposed that the manager was trying to pin the hit and run on us! Since they have cameras on the property and we demanded they show us and the car owner the time frame footage from when we where actually on the property. Bottom line they hired us just to pin the hit and run on us but since we had the power of Service Autopilot their plot to pin it on us failed. Cons Not really anything I can point out. It has the occasional glitch, but what powerful app/software doesn't. Review Source KS Keith S. President Consumer Services Used the software for: 2+ years ### "Handles an unlimited amount of clients, jobs and employees." August 21, 2018 4.0 I was first attracted to this company because they are very experienced in my line of work and do understand what we need from a very hands on point of view. There attitude toward customer service has taught me a lot about what it take to keep clients happy and coming back for more. Pros The dispatch board is laid out so you can customize the view you need of your work by client, status, resources assigned etc. It allows you to read notes and see pictures from the field in real time and correspond with your supervisors efficiently. The custom invoice templates are great and the fact that it syncs with Quick Books has reduced the time we spend billing customers. The Client screens allow us to keep track of every estimate, service and communication. Service Autopilot is capable of retain detailed info about each property and all job history. The training videos are great and the help staff is very polite and patient when you call with questions. Cons There is not much to dislike about Service Autopilot. It has been a little slow, but since it is cloud based software it could be my ISP or something else. They have made great improvements in this area. Review Source BC Brent C. Partner Used the software for: ### "We could not manage nearly 4000 full service clients without it!" September 29, 2012 5.0 I recommend Service Autopilot. Pros 1\. Excellent Customer Service - almost always answer the phone live when we call. 2. CRM with To Do, Call, Touchpoint, Email tracking is huge because we manage 100's of calls per day and have over 30 users. 3. SA has the most advanced scheduling. This is critical because we perform over 800 services per day. 4. Mobile & Accessible from anywhere - part of our company works from the office, part from their homes and about 30 in the field. 5. We use QuickBooks Enterprise so the full automatic sync is very important. We couldn't find anyone else that does this. 6. We charge 1000's of credit cards per week. It use to take one person 3 days to charge credit cards in QB. Now we do it in less than 1 hour. 7. We do not know exactly how much we have saved financially but we are certain it is in the 100's of 1000's. But more than that we could not have grown to this size with out SA. It would have been too hard to manage this many calls, jobs and clients . Cons 1\. Need more reports. Reports are good but we need a custom report generator. We've been told it is coming next year. 2. Need chemical tracking. We've heard it's coming at the end of this year (2012). 3. We need the system to integrate with our phone system. 4. We were one of the very first users so we had some issues in the very beginning. They fixed all of them. But because we were one of the first several years ago we probably spent more time getting started than most companies do. Review Source JP Jerred P. Owner Facilities Services Used the software for: 2+ years ### "Our Company Made A 180 Because Of This Program" September 2, 2016 5.0 When we started our lawn care company, everything was manual. We made our mowing routes in excel spreadsheets, hand wrote our invoices, were not very good at tracking accounts receivable (we likely lost a lot of money on this), etc. Since using Service AutoPilot our company has made a 180. We are able to use the app for our crews, invoices are created automatically when the job is completed, our A/R is better than it ever has been (with help from also being able to accept credit cards through the program)! Service AutoPilot has helped us tremendously and while there are small things that could be improved (certain reports being available is the biggest thing), the positives outweigh the negatives. I would 100% recommend this company to any service based business. Review Source JH James H. Owner Research Used the software for: 6-12 months ### "Buggy Program, Frustrated my clients on a regular, very detailed... gives for a hard learning curve." December 31, 2017 2.0 I have been able to warn other lawn care providers to avoid it. Pros With enough time and learning you can do most things you would like on this program. Customer service is polite. Cons Buggy, client portal doesn't work with clients about 10% the time, overly complicated set up. I have used other programs like this and you are up and running in a few days. This is a great system for 2008 when it we released, but old and very clunky now. Not easy to use at all, but has most features you could want if you spend a few weeks learning it and go to the class on it. Customer Support is always kind but can't help you with linked programs; so, you may call 3 different companies to fix one problem. Value for the money... not worth it. Only use this program is they fix the glitches and you want to hire someone full time to do just this program. Just don't waste your money and time otherwise. Review Source CR Cleber R. president Construction Used the software for: 1-2 years ### "Misleading product" March 12, 2020 1.0 It's been terrible lately. Pros I did like it at the beginning until you guys change the software flow of recording hours. I hated, and instead it help us, now its a burden that i cant get out quick enough. Cons You're not listening to what the problem is and not taking care of it, and only giving excuses. Reason for choosing Service Autopilot I bought one product and now end up with another product after the changes. It does not work effectively. Review Source Similar Products Featured