--- title: "Service Autopilot Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Service Autopilot Software - reviews, pricing plans, popular comparisons to other Landscape products and more." source_url: "https://www.capterra.com/p/122075/Service-Autopilot/" page_type: "product" language: "en" --- # Service Autopilot Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Service Autopilot ## What is Service Autopilot? Gain TRUE business growth with the #1 total solution software for the Lawn and Landscape industry. Manage clients, jobs, billing, and so much more. Automations that perform your time-consuming office tasks, so you can focus on growing faster. Sell more work, optimize your schedules, get paid quickly, and build your dream business with Service Autopilot. ## What is Service Autopilot used for? [Landscape](https://www.capterra.com/landscape-software/)[Lawn Care](https://www.capterra.com/lawn-care-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/) Top alternative Featured Overall rating Based on 139 user reviews Reviews sentiment Positive 76% Neutral 8% Negative 17% Starting price $499 Per Feature, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Service Autopilot?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.xplortechnologies.com/&name=Service Autopilot) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Service Autopilot 4.1 (139) VS. [3.9 (149)](https://www.capterra.com/p/78106/Service-Assistant/reviews/) Starting Price $499 Other, Per Month Starting Price $199 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (139) Ease Of Use 3.8 (149) Value For Money 3.8 (101) Value For Money 3.6 (140) Customer Service 4.1 (137) Customer Service 3.7 (143) ## Service Autopilot alternatives [4.6 (1,471)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.8 (100)](https://www.capterra.com/p/183299/Crew-Control/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (84)](https://www.capterra.com/p/142064/LMN/reviews/) Starting price $297.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (188)](https://www.capterra.com/p/105508/LawnPro/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/122075/Service-Autopilot/alternatives/) ## FAQs about Service Autopilot Overview ### What problems does Service Autopilot solve? Service Autopilot solves spreadsheet-driven scheduling, missed jobs, slow invoicing, and disconnected office-field communication by automating routing, dispatch, billing, payment collection, and job notes in one system. Lawn care, landscaping, cleaning, and other service businesses benefit most, especially owners, office managers, dispatchers, and crews managing high customer volume. Answer based on 105 reviews Overview ### Which roles and teams benefit most from Service Autopilot? Service Autopilot is most used by owners, founders, presidents, and other business leaders running field service companies. Office managers, administrators, and scheduling or billing teams rely on it to manage appointments, invoicing, and customer records, while general managers and sales leaders use it to streamline daily operations, staff coordination, and revenue tracking. Answer based on 134 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Service Autopilot built for? Service Autopilot serves small service businesses, with 99% of reviewers from small businesses, especially Consumer Services at 36%. It is built for Lawn Care, Landscape Maintenance, Snow Removal, Tree Care, Irrigation, Pest Control, cleaning, security, and pool service companies, with additional reviewer concentration in Construction and Facilities Services at 20% each. Answer based on 139 reviews Features and Usability ### What are the key features of Service Autopilot? Service Autopilot includes core field-service features like scheduling, dispatch management, billing and invoicing, and CRM for lead and client management. Reviewers also focus on differentiators such as automation, route optimization, QuickBooks integration, and the mobile app for real-time crew updates, time tracking, and job notes. Answer based on 68 reviews Pricing ### How much does it cost and what fees or limitations are included? Service Autopilot starts at $49/month for the Startup plan, plus a $97 sign-up fee. Pro costs 199/month/per feature, Pro Plus 499/month/per feature, and Elite requires a custom quote. Reviewers often call it expensive or say prices rose over time, though some still describe the cost as justified by billing and scheduling time savings. Answer based on 27 reviews Integrations ### Which third-party tools and platforms does Service Autopilot integrate with? Service Autopilot integrates with four third-party tools: QuickBooks Online, QuickBooks Online Advanced, BluePay, and authorize.net. QuickBooks Online is the most commonly mentioned accounting connection, while BluePay and authorize.net cover payment processing. QuickBooks Online Advanced adds another accounting option for billing and financial workflows. Answer based on 11 reviews Getting Started and Support ### How easy is it to onboard and train a team on Service Autopilot? Service Autopilot offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers describe onboarding as manageable but not quick: crew members and basic users often learn core tasks within days or weeks, while owners, admins, and nontechnical office staff usually need more time to set up workflows and master advanced features. Answer based on 36 reviews Getting Started and Support ### What customer support options does Service Autopilot offer, and how do users rate the experience? Service Autopilot offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as knowledgeable, courteous, and quick to respond, especially during setup and training. Some, however, report long hold times, missed callbacks, slow escalation on major issues, and frustration when unresolved bugs linger. Answer based on 68 reviews Bugs and issues ### Does Service Autopilot have bugs or reliability issues? Service Autopilot offers broad field service features, but reliability is a common concern for many teams. Landscaping, lawn care, and other service businesses often mention glitches in updates, mobile app limitations, and accounting sync problems, while some users still find the platform stable enough and say support resolves smaller issues quickly. Answer based on 33 reviews ## Features AI summary Based on 939 Landscape reviews Capterra data shows that buyers of landscape software rank the following features as their top priorities: - **Job Scheduling** (**71%** of reviewers rated this feature as critical) - **Quotes/Estimates** (**67%**) - **Job Costing** (**60%**) Service Autopilot includes all three features that reviewers value most: **Job Scheduling**, **Quotes/Estimates**, and **Job Costing**. Together, these capabilities help landscape businesses plan crews and visits more efficiently, create accurate customer quotes, and track job expenses against revenue, helping businesses improve daily operations and protect profit margins. Job Scheduling 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Quotes/Estimates 3.4 (17) 52.94% of 17 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Mobile Access 3.5 (19) 31.58% of 19 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Job Management 3.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Manage and track all job information and associated tasks Billing & Invoicing 3.8 (21) 42.86% of 21 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Scheduling 3.7 (19) 42.11% of 19 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Service Autopilot 128 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Chat/Messaging: Communicate using direct chat or messages within the system - Checklists: An itemized to do list that can be edited as tasks are completed - Chemical Usage Tracking: Schedule, track and record applications of chemicals such as fertilizers, pesticides or herbicides - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Communications Management: Record and track all relevant internal and external communications - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Dispatch Management: Manage sending personnel and resources to a site as needed - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Forms: Digital forms that are shared and accessed online - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Equipment Tracking: Track the location of specific equipment at all times - Estimating: Estimate expected cost based on various factors before a project begins - File Storage: Store and access documents, forms, and photos in one centralized place - Fleet Management: Management of commercial motor vehicles for work-related purposes - For Arborists: The software should specify that it caters to Arborists'/tree service professionals' needs - For Janitorial Services: For janitorial management, platforms, services, etc. - For Lawn Care: Specifically designed to meet the needs of lawn care businesses - For Pest Control Companies: Intended to be used by pest control companies - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Groundskeeping Management: Track grounds activities done in the field - Historical Reporting: Information, data and reports that are being tracked over time - Image Capture: Process images and automatically scan for data - Inspection Checklists: Create checklists and to-do lists that can be marked during inspection - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Irrigation Tracking: Manage irrigation equipment and trends - Job Costing: Calculate total itemized costs, including initial costs and any changes - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Signature Capture: Capture signatures via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pesticide Usage Tracking: Track the amount of pesticide inventory used on jobs - Photos/Images: Photos/Images - Price and Cost Calculations: Calculate rule-based prices for a product/service - Prioritization: Arrange tasks based on the level of priority or urgency - Productivity Analysis: Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Property Layouts: Analyze floor plans to generate workflow - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Recurring Invoicing: Generate recurring invoices - Recurring Orders: Managing orders that a customer purchases repeatedly and regularly - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (104) 4.0 Based on 104 reviews ## Pricing Value for money 3.8 (101) [View pricing plan details](https://www.capterra.com/p/122075/Service-Autopilot/pricing/) Pro Plus $499.00 Per Feature,Per Month It includes: - Automatic Send and Receive Reports - Automations for Growth - Interactive Learning Content - Pre-Built Forms and Tools - Schedule and Route Faster - Multi-Day Jobs - Route Optimization - Job Costing & Analysis - Customer & Lead Management - Chemical Tracking - Snow Dispatch - Chat, Phone and Email Support - Onboarding Specialist - Software Training Sessions - Marketplace Access - 5 Mobile Users - Automation Workflows - Dispatch Calendar Pro $199.00 Per Feature,Per Month It includes: - Asset Tracking - Employee Tracking - Estimating and Proposals - Job Costing and Analysis - Route Optimization - Track Chemicals - Customized Reporting - Onboarding Specialist - Snow Dispatch - Schedule and Route Faster - Instant Invoicing - Integrated Payments - Chat, Phone and Email Support Startup $49.00 Other,Per Month It includes: - Credit Card Processing - CRM. Track of Reports and Expenses - Email - Free Chat - Instant Invoicing - Phone Support - Schedule and Route Faster - User Roles and Rights Elite Contact Vendor for Pricing It includes: - Schedule and Route Faster - Multi-Day Jobs - Route Optimization - Job Costing and Analysis - Estimating and Proposals - Asset Tracking - Expense Management - Instant Invoicing - Integrated Payments - Customer & Lead Management - Customized Reporting - Snow Dispatch - Chat, Phone and Email Support - Marketplace Access - Automation Workflows - Dispatch Calendar - Onboarding Specialist - Software Training Sessions - 2 Full User Licenses (Full Web/Mobile Office User) - 8 Mobile User Licenses - Field Services Academy - Accelerate - Two-way Texting - Email Integration - Smart Maps - Client Portal - QuickBooks Integration Value for money 3.8 (101) 3.8 Based on 101 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ authorize.net](https://www.capterra.com/p/221412/authorizenet/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (137) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (137) 4.1 Based on 137 reviews ## User reviews Overall rating 4.1 Based on 139 reviews Filter by rating 5(80) 4(25) 3(11) 2(11) 1(12) Mentioned topic Sorted by most recent MA Mayra A. Office Manager Consumer Services ### "Seven years with SA" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 September 23, 2025 We’ve been on SA for seven years. While there’s still plenty to fix, it remains the most complete solution for landscaping operations we’ve tried, which is why we’ve stayed. Pros What we like the most about SA is the Dispatch board and scheduling features. We can provide our client up to date information with it. Cons Unfortunately, SA still has a weak customer service department. It takes a long time to get a hold of an agent and in some ocassions you have to wait for a call back. Alternatives considered [CoPilot](https://www.capterra.com/p/177640/Copilot/) Reasons for choosing Service Autopilot It is a new platform that still needs to improve many features and tools Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IC Ines C. owner Consumer Services ### "Poor support and value" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 May 9, 2025 It was good initially but it is holding us back on growth. You no longer have a choice in cc processor. The service has gone from bad to WORSE. It takes weeks to get an issue resolved. They want to answer questions only by email and the answers are incomplete. A report that we used for years "broke" 6 months ago and they still have not addressed it. The price is steep and increases every year. This is a cash cow for the credit card processing company. The software was code on the original product was bad and as a result there have been so many bandaids that there own people have trouble resolving issues. DO NOT do a Quickbooks integration. That was a major headache and they eventually said their were issues on their end and it was best for us not to do the integration. Pros Offers automations and all the basic features you need. Cons The company was sold about two years ago to a credit card company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RD Robert D. Production Manager Retail ### "Not worth what you pay for. " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 March 20, 2025 Good in the beginning but was not scalable and the prices went up over 25% in one year. Pros General day to day production management and sales. Cons Pricing just keeps going up but the level of service does not. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MF Megan F. Owner Consumer Services ### "Very Disappointing " 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 January 8, 2025 Awful experience with them not realizing time zones, continued sales calls when I couldn't even use their software if I wanted to and just completely uneducated and unorganized staff that would call (even for my demo) Pros It was recommended by friends in the industry Cons That they are not available for Canadian users with QBO Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) We were unhappy with Jobbers lack of reporting Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 10, 2025 Hi Megan, We are sorry for any inconvenience you have experienced with our team and product. Thanks for taking the time to share your feedback with us. We will share your review with the proper departments to ensure we are always providing the best assistance and quality. CP Christina P. CFO Environmental Services ### "Service AutoPilot -Invoice in bulk feature works great. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 December 10, 2024 Service AutoPilot was beneficial for automation of invoicing however it was not specifically tied to our industry and there were several glitches that occurred after being set up. Pros The automated invoicing-able to invoice everything with one click. Cons Syncing difficulties, having to duplicate invoice to reconcile on accounting software Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Needed more invoicing features and looked for scheduling options Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 30, 2024 Hi Christina, Thank you kindly for taking the time to share your experience using Service Autopilot. Please feel free to reach out to our Support team should you need assistance with anything at all. For better quality, we will be sharing your feedback with the proper departments to ensure we are delivering the best product possible. Have a happy New Year! ES Elijah S. Owner Construction ### "Pretty good…" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 November 9, 2024 Good for maintenance Companies not design build Pros The routing/dispatch board that it has to route Cons The loading speeds, the bugs and the management of large projects was bad Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 13, 2024 Hi Elijah! Thank you for the feedback. We are constantly working on bugs and speed issues to deliver the best quality possible. We will share your experience with the proper departments! KJ Kirk J. Estimator Construction ### "Pro SA Pilot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2024 It is a great product that helped my job tremendously. Pros The ease of use and efficiency is amazing Cons It is easy to bid maintenance but harder for construction Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 13, 2024 Thank you, Kirk, for the amazing review of our product! PG Patricia G. Manager Consumer Goods ### "HORRIBLE SOFTWARE COMPANY!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 22, 2024 Pros NOTHING, they are horrible! Cons THEY WERE HORRIBLE! SUPER HARD TO GET IN TOUCH WITH SOMEONE ESEPCIALLY WHEN YOU WANT TO CANCEL. ITS BEEN OVER 3 MONTHS I HAVE BEEN TRYING TO CANCEL WITH THEM. ITS RIDICULOUS, THEY ARE STILL CHARGING MY CARD AND I CANT GET IN TOUCH WITH ANYONE! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 29, 2024 Hi Patricia, We are sorry you've had a hard time getting in touch with someone from our team. We will forward this to the proper department and someone will contact you ASAP. IM I M. President Hospitality ### "Poor service, bug issues not resolved" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 October 3, 2024 Decline in service. Increases in pricing. Issues with software long, long hold times. Stuck with one credit card processor who increases prices. Pros Automations and forms are integrated so you would save some money there. Cons Quickbooks online integration did not work correctly and we had billing issues. The company was bought by a credit card processor so you no longer have a choice of processor - which means rate increases sneak in. The credit card company that bought SAP is not in the software business. This is a cash cow for them. The customer service gets worse by the year. I've been on hold for 40 minutes. This is not unusual. Be prepared to tie up your office. When they respond by email to a problem the issues is not always addressed and answers are not usually clear. I have been waiting for resolution on an issue for months. The testing is not good which is why the releases are buggy. They have a limited number of good reps who understand the business impact of the questions. This has always been the case which leads to delays in resolving problems. Due to poor management they had spam problems with Twillio this generated issues for the companies they have that were following the rules. I can no longer recommend this software. All this and they have increased prices. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reasons for choosing Service Autopilot I can't remember details................ Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 29, 2024 Hi there, Thanks for taking the time to share your experience with us. We will share your feedback with the proper departments so that we can improve our product. Please let us know if we can assist with anything in the meantime. TP Taylor P. Owner Consumer Services ### "Save yourself" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 22, 2024 Mobile app is horrible, lacking basic features. Support is horrible. They literally put out a new client screen and had to take it away because nothing worked. Pros Lots of bells and whistles. They advertisements on the website tdo not reflect actual use of software. Cons None of the bells and whistles work. Customer service sucks. Can't get a call back. Mobile app doesn't work, can't view estimates from the field. Can't see other contacts in field. Form capability looks like it's from the 90s. Made a new form section that only works on the new app that literally is the worst application I have ever seen from a field service software. Updates create more glitches than any noticeable upgrades. Reasons for choosing Service Autopilot The multiple functionality customizations bragged about on the website. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 29, 2024 Hi Taylor, We're sorry to hear your experience with SA hasn't been great. Please let us know if there's anything we can do to assist. Someone from our team will be in touch with you ASAP. [View all Reviews](https://www.capterra.com/p/122075/Service-Autopilot/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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