# Scanmarket Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Scanmarket the right Contract Management solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122109/Scanmarket/reviews --- Scanmarket 4.4 (20) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Scanmarket Ease of use 4.1 Customer Service 4.4 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jennifer G. Contract Management Specialist Oil & Energy Used the software for: 1-2 years ### "Implemented approx. 1.5 yrs ago, on to Server for contract management repository" July 5, 2018 4.0 Centralized contract management repository for multiple office locations. Pros Centralized area to see contracts, establish notifications for expiries and approvals. View of confirmation users. Centralized template and clause library, most recent updated versions. Cons Reporting is manual as well as workflow, until purchase automatic. Sometimes limited to searching features when criteria is set. limited window view on Contract List. Review Source VP Vaclav P. Standards controller Building Materials Used the software for: 2+ years ### "Symfact: Legal Entity Management Tool" June 17, 2021 5.0 My overall experience with Symfact was simply great. There were two key factors of this successful implementation in our organization: 1\] We defined very clearly what we want and why. We set "a minimum global standards" = focused on our most important master data. 2\] Support from Symfact. We received outstanding support from Symfact having fully dedicated Project Manager. He was a true partner and not just an assigned consultant. He acted promptly, challenged our proposals and requests, but did not force us into his solutions or ideas. He was always looking for an optimal solution and passed all relevant best practice experiences to our project team. Our implementation was thus under competent project management and our mottos were: "Keep it simple" / "Less is more" / "Quality and completeness first". I wish to say THANK YOU and advice others to consider above if they decide to implement this tool. Vaclav Pavlu Pros Easy to use, very powerful reporting capabilities, cloud solution which performs robustly across our global operations regardless internet connectivity challenges - mobile solution. We can easy store documents and keep our virtual storage safe. Cons There are not really major cons. We requested a simple effective solution and we got exactly what we asked for. Of course, with more users comes an appetite to further improve reporting and presentation capabilities. Reason for choosing Scanmarket a\] Great references from other Symfact clients. b\] The solution demonstration and the Symfact team presales team and consultative sales process. c\] Price, which was very competitive. d\] Usage is simple and intuitive for the users. Review Source VR Verified Reviewer Paralegal Real Estate Used the software for: Less than 6 months ### "Poor customer service " January 13, 2021 3.0 I had the worst experience with \[SENSITIVE CONTENT HIDDEN\]. She listens to all your input like she cares and nothing gets done. We’ve had this software for a year and I can’t even use it since I’m still waiting for the \[SENSITIVE CONTENT HIDDEN\] to get back to us about the changes we requested to tailor the software. It’s taking over six months for the programmers to give us the capability of putting in decimal points to go out 6 numbers. Pros Our company needed a software to help maintain the huge database of entities and this software will generate an org chart for you in a snap. Cons Needs a major update and overhaul. For example, when you add a contact, it shows their name and phone number and you have to click their name to retrieve such person’s email address. We’re in the 21st century. I email more than call people. Small detail as such as the above makes it obvious that they aren’t doing much to keep the software current with the times. Review Source VR Verified Reviewer Open for a new opportunity Used the software for: 2+ years ### "Very positive as we could customize it exactly to our needs" July 6, 2018 5.0 Pros \- I like the flexibility the tool provides as it can be customized to your needs; - Symfact is determined to understand their customer needs and the business they are in and are not just selling a product. - Fast access to key decision makers in the company, very responsive team Cons \- Pricing (not the total cost) was at the beginning a challenge due to the pricing metrics they first came up with but after a few meetings and Symfact understanding our challenges we found a good solution. Review Source JJ Janel J. Senior Data Analyst Outsourcing/Offshoring Used the software for: 2+ years ### "Great !!" July 22, 2022 5.0 highly recommended Pros The ability to secure the multiple contract and compliance, you don't need to worry about the contract thanks to Symfact. Cons the software is no doubt good, but not user-friendly . Review Source CB Chris B. Global Records Manager Used the software for: 2+ years ### "Very capable contract management software with custom options" June 26, 2018 4.0 We received a quality, customizable contract management software that is able to integrate with our internal systems and send critical information to project managers that in the past may have been completely unaware of non-standard terms of engagement - allowing us to better abide by our long-standing contracts. Pros Good combination of fields and tabs for data input, searchability, and various reporting options. We use the reporting in various ways which has been quite valuable to enable us to notify others working on future projects of any unique arrangements we may have agreed to in a master contract. Cons It's been challenging to make updates and improvements as our business grows and we make more use of the product. A large part of this has been a lack of consistency and QA in programming. Another factor could be that the initial people who worked with us passed along the work to others, who do not have the same background/understanding of our needs and uses. Review Source Kadir Özgür T. Retail Manager Retail Used the software for: Less than 6 months ### "Symfact is effective tool for Contract management " August 23, 2022 5.0 It was ok. Pros I like the user interface. You dont need to follow up all changes in the contract , its already updated and you can check easily. Cons Actually, interface has to be more user friendly Review Source EF Elizabeth F. Contract & Legal Affairs Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "User friendly software, but far the best demo we experiences when looking for a system. " July 10, 2018 5.0 Ability to customize our process and fields. The implementation (workbook) was more detailed than I imagined, but that was a benefit because it allowed to think through processes not initially on our radar. Our project lead provided exceptional service before and after the implementation. Pros User capabilities is self explanatory. The system and functionality is very clear and simple to administer. Quick response to portal inquiries. Cons It's not a "least" issue about the software, maybe a suggestion for something new in the feature. I'd like to see more default reports and dashboards available vs. the option to self create. Review Source JW Jeff W. Senior Counsel Used the software for: 2+ years ### "Symfact is a solid system with great features, but there is a learning curve to go through." July 20, 2018 4.0 Elimination of many paper files and records. Closed loop view into contract creation and completion. Ability to store information, including email, related to contracts on contract records. Pros The ability to create and store contracts along with electronic documents relating to each contract. Symfact is also able to act as an electronic file system, which eliminated the majority of my paper files. Cons Customizing the software lead to a protracted testing period that included using our team as a primary testing team during development. Review Source Lara G. Demand Manager Pharmaceuticals Used the software for: 2+ years ### "Symfact contract software" September 11, 2018 4.0 It has help us alot to keep overview of all contract, life cycle management specially. Pros How you can adjust the software to your company needs, add/rename/delete fields ! Cons Reporting function (getting data out of Symfact), it could be more user friendly. Review Source MK Markus K. Projektmanager FM Real Estate Used the software for: 2+ years ### "Professionelle Steuerung von externen Partner im Facility Management" June 24, 2021 5.0 Wir haben mit Symfact ein gutes und engagiertes Entwicklerteam im Hintergrund. Unsere Anforderungen und Ideen wurde gerne aufgenommen und einer Lösung zugeführt. Pros Eine wichtige Funktion ist die lückenlose Nachvollziehbarkeit aller Einträge und Bewegungen auf der Plattform. Der Partner kann so seine Task abarbeiten und wir haben jederzeit den Überblick über Status und Zugriffe. Cons Wir habe keine substantiellen Nachteile festgestellt. Reason for choosing Scanmarket Mit Symfact haben wir eine Plattform gewählt, welche viele Funktionen schon als Standard beinhaltete. Review Source CS Christina S. Business Development Coordinator Pharmaceuticals Used the software for: 2+ years ### "Symfact for BD" August 24, 2018 5.0 Symfact is an important tool in the lifecycle management of our third party contracts contracts and is used by different departments (e.g business develpment, customer service, legal etc. ) Pros It is very easy to use and it is possible to make changes according to our specific needs. You have all relevant information in one place and can easily take out reports. Cons I cannot say. We are in general satisfied with the software Review Source SS Sibylle S. Kaufm. Angestellte Logistics and Supply Chain Used the software for: 2+ years ### "Symfact - übersichtliche Vertragsmanagement Tool" July 16, 2021 4.0 Pros Webbasierte Software - ein Verwalten von Lizenzen fällt weg, übersichtliches und einfaches Dashboard, einfache Usererfassung, mit der Symfact Scan Software werden die Verträge direkt ins Tool hochgeladen, Möglichkeit spezifische Report selber zu konfigurieren Cons Rechte- Rollenerstellung etwas kompliziert - je nachdem, wie komplex die Rolle ist resp. was sie alles soll/darf Review Source EG Eriselda G. Contract administrator Oil & Energy Used the software for: 6-12 months ### "Audit History & Categorization of roles and permissions" September 11, 2018 4.0 Despite being a lot of manual work for an administrator, so the system can generate all the information and the reports needed, this software has a lot of benefits which I've listed above in the Pros. Pros 1\. The audit history feature where you can control and keep track of who added/changed/deleted what. 2. The categorization of roles and permissions so each department can view only the related documents 3. Access from everywhere 4. Automated reports in a click Cons 1\. For an administrator it's a lot of work to upload everything on the software to make it easy for the other users to use. 2. It should have more automated features and other types of reports which can be normally added if requested Review Source TB Thierry B. Claims Manager Used the software for: 2+ years ### "Good experience with talented people within Symfact." July 6, 2018 4.0 Pros I appreciate to benefit of the new technologies in advance compared to the similar other software. For example the "drag&drop" function. Cons I did not have bad experience to date. I would say that I expect from a new version that it could be as friendly as a typical app on a smartphone. Review Source KK Kathrin K. Expert Group Accounting Consumer Electronics Used the software for: 1-2 years ### "Pros and Cons" January 3, 2019 4.0 All people from Symfact are always very friendly and try to help wherever possible. Pros Since the software can be customized, many features can be adapted to the customer's needs. Thus, the tool is very adaptable. Cons Some features cannot be realized due to their complexity. Symfact always tries to find a suitable solution. However, some things cannot be covered by the Software. Review Source RO Rafael O. Associate Counsel Computer Games Used the software for: 6-12 months ### "Excellent Contract Management Solution" September 17, 2018 5.0 Really happy with the product so far. Even though some of the features have not worked as intended or we have found other solutions, the Symfact team is there to help us address any concerns we may have and further customize the software, if necessary. Pros Symfact offers a customizable contract management solution that can be tailored toward the needs of a particular legal department. This allowed us to maximize our use of the software and increase efficiency. Cons Some of the features, such as notifications, have not worked as intended. Review Source MS Marc S. Company Lawyer Food Production Used the software for: 2+ years ### "Symfact Review" August 24, 2018 5.0 I have a overall good experience. Pros The functionality is easy to understand. Cons It is not possible to switch documents from one contract to another. Review Source LI LaKiesha I. legal counsel Utilities Used the software for: 1-2 years ### "Customer Review" January 11, 2019 4.0 Overall, the symfact CMS has allowed us to streamline our contract process. Pros The symfact software platform over all is easy to use. Cons The fact that each contract type requires integration design and professional services from symfact. Review Source KK Krzysztof K. Tools & Technology Manager Used the software for: 2+ years ### "Meets majority of standard requirements, good for companies who are looking for customization." June 26, 2018 4.0 Pros Customization possibilities. We were able to design the tool the way we wanted, it is tailor made for us based on our requirements. Cons It is not easy to make configuration changes. Adding new fields or modifiying of drop down list requires contact with a vendor. Review Source Similar Products Featured ## Related categories [Governance, Risk and Compliance (GRC)](https://www.capterra.com/grc-software/)[Contract Management](https://www.capterra.com/contract-management-software/)[ERM](https://www.capterra.com/erm-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.