Average Ratings

11 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $79.00/month/user
  • Pricing Details
    EUR89 per user/mo contracts billed annually
  • Deployment
    Cloud, SaaS, Web
  • Training
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Propertybase
  • www.propertybase.com

About Propertybase

Web-based Real Estate CRM software for Brokers and Developers built and operated on Salesforce.com.


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Propertybase Features

  • Billing & Invoicing
  • Commercial Leases
  • Contact Management
  • Landlord Database
  • Portfolio Management
  • Property Management
  • Residential Leases
  • Retail Leases
  • Sublease Management
  • Tenant Database
  • Calendar Management
  • Client / Property Matching
  • Client Database
  • Commission Management
  • Contact Management
  • Contract Management
  • Email Marketing
  • Flyer / Catalog Printing
  • Lead Management
  • Listing Management
  • Property Database
  • Website Management
  • Campaign Management
  • Client / Property Matching
  • Contact Management
  • Customer Segmentation
  • Dashboard
  • Email Marketing
  • Lead Management
  • Property Alerts
  • Referral Tracking
  • Billing & Invoicing
  • Commercial Properties
  • Contact Management
  • Credit Check
  • Expense Management
  • Insurance Management
  • Landlord Database
  • Late Fee Calculation
  • Lease Management
  • Maintenance Management
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Rent Tracking
  • Residential Properties
  • Tax Management
  • Tenant Database
  • Tenant Portal
  • Vacancy Tracking
  • Website Management

Propertybase Reviews Recently Reviewed!


Fc9889e6773a6b6c35ad582f2b227a5e

Horrible Experience With Propertybase.

Oct 25, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: It is purported to be a real estate specific application / overlay to Salesforce and it very well may be but don't fall for their bs about signing the contract and their import and 'on-boarding' people will do the rest. We should have been more suspicious when Propertybase refused to give us any references to real estate agents that are using the product, instead referring us to videos and screen shares. After months of my team trying to make the program operate properly, we asked that Propertybase suspend the billing and credit us for past months until the software was functional and they refused.

Overall: Nothing but heartache and lost time, money and energy.

Lack of Customer Support

Jul 06, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: When we called for help we were directed to our salesperson Cameron who became suddenly rude with helping at all. The only thing that was offered was to PAY money for a one-time setup fee. We will not be renewing and so far just threw money out the window.

Pros: Being used to working with SalesForce, I expected much more. SF functionality is there. So far not much.

Cons: We were sold based off of SalesForce functionality, however, there are some functions that you cannot use that would be available in SF. This was not discussed with us prior to purchase. We were also not aware that there is a 30 day opt out clause that we were not aware of.

Propertybase

Dec 08, 2016
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: I was oversold and under delivered for what I was expecting regarding total cost and functionality. I was also told I would be up in running in several weeks; however I am still working on the implementation 11 months later with little support from Propertybase.

First CRM for our company

Sep 20, 2016
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Seems to have most everything or the ability to create everything we need. Looking forward to creating very specific reports.

Cons: Training for our reps was not as good as we would have liked.

Recommendations to other buyers: Speak to those in your specific area of the industry who are already using Propertybase and hear their suggestions.

High Power Real Estate CRM!

Aug 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This CRM is easy to use and extremely powerful. Since it is built on the Salesforce platform, you get all the benefits of a robust powerful CRM pre-configured for the Real Estate workflow. The support team is always on-line and extremely helpful. The Mobile app for Propertybase is also very strong.

Pros: Highly productive contact/transaction/listing management tools, flexible to each of our many processes, and mobile apps are amazing!

Cons: Team oriented application not designed for the single user who doesn't require much horsepower to drive their business.

Absolutely state of the art Software

Mar 24, 2015
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: How user friendly it can be. You can manipulate every detail to make sure that it is easy to follow.

Cons: Some of the conversion ratios and graphs come through funky.

Recommendations to other buyers: Think easier shortcuts. The software allows for access to all the tools you need. But sometimes I wonder if there is a faster way to reach pages I use more frequently.

Very happy using Propertybase!

Mar 24, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how everything is on one place. I can track my progress, complete assigned tasks, and keep up with my contacts in just a few minutes.

Cons: There have been a few glitches when entering in daily numbers.

Recommendations to other buyers: Be sure and mark something "pending" on the listing section before the listing agents marks it as such on the MLS.

Residential Real Estate Sales Team

Mar 06, 2015
5/5
Overall
2.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the customization and huge app store on the backbone of a highly developed platform.

Cons: The complexity often requires additional help from consultants.

Recommendations to other buyers: Be committed. It is an extremely powerful, best in class CRM platform which you can then bolt on best in class for other needs. However, don't expect out of the box perfect functionality. Map out what you want and then strategically implement.

Love the mobile app

Jun 24, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The mobile app is awesome. It's Salesforce with all the Propertybase real estate stuff built right in.

Cons: The desktop app is not very cutting edge; it works, but it is what it is.

Recommendations to other buyers: Get the mobile app and use it everywhere. I use mine on my iPad and tether to my phone when I am places where there isn't WiFi.

Awesome software and really great support

Jun 16, 2014
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The team at Propertybase is fantastic at helping you get set up from the very beginning. I worked with my account executive, who also was the one who went through the sales process. He handled training around 40 of our agents via GoToMeeting and answered all the questions we had. We use Propertybase to run our national level real estate company. We distribute leads all over the country based on potential sellers inbound leads.

Cons: It could be more "cool-looking." Salesforce in general is ugly, but Propertybase did their best to make it a more simplified enviroment and took away a lot of the clutter.

Recommendations to other buyers: This is team software, and it takes some setting up. Once you are in, all your contacts, clients, listings, and marketing material are really easy to access and distribute.

Aug 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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