# iHotelier Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about iHotelier Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more. Source: https://www.capterra.com/p/122131/iHotelier/pricing --- # iHotelier Software Review 2026: Features, Integrations, Pros & Cons Last updated on January 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) iHotelier ## What is iHotelier? iHotelier is a reservation and booking engine software for independent hotels and mid-scale chains. The cloud-based software automates distribution across web, mobile, voice, travel agent, OTA, and metasearch channels through its Central Reservations System. It also provides data-driven booking engines to engage users and maximize conversions. Key features include distribution on 300+ OTAs, GDS systems, and metasearch sites, as well as tools for rate and inventory management, analytics dashboards, and personalized guest experiences. ## What is iHotelier used for? [Reservations](https://www.capterra.com/reservations-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Tour Operator](https://www.capterra.com/tour-operator-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $300 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for iHotelier?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.amadeus.com&name=iHotelier) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### iHotelier 4.3 (11) VS. [4.3 (342)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting Price $300 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (11) Ease Of Use 4.3 (339) Value For Money 3.6 (8) Value For Money 4.1 (323) Customer Service 3.8 (8) Customer Service 4.1 (332) ## iHotelier alternatives [4.5 (1,309)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.8 (428)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (1,128)](https://www.capterra.com/p/135106/FareHarbor/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (458)](https://www.capterra.com/p/178518/Bokun/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/122131/iHotelier/alternatives/) ## FAQs about iHotelier Overview ### Which roles and teams benefit most from iHotelier? iHotelier is most used by hotel executives, property managers, revenue leaders, and marketing teams that need centralized control over bookings and distribution. General managers and administrators use it to oversee daily operations, while revenue managers optimize rates and inventory, and executives monitor performance, channel strategy, and commercial results. Answer based on 11 reviews Overview ### What company size and specific industries is iHotelier built for? iHotelier is designed for firms of all sizes in the hospitality sector, especially hotels and other lodging businesses that need to manage rates, inventory, bookings, and guests. Its reservation tools and related analytics also fit property operators handling digital marketing and media planning. Features and Usability ### What are the key features of iHotelier? iHotelier offers reservations management, online booking, and a central reservation system for room booking and multi-property coordination. It also includes GDS/OTA integration, pricing management, rate management, and promotions management, plus CRM, marketing automation, payment processing, website management, and guest experience management. Integrations ### Which third-party tools and platforms does iHotelier integrate with? iHotelier integrates with 3 third-party tools, including EZYield Channel Management, RMS, and RoomKeyPMS. These integrations cover channel management and property management system connections, supporting booking engine and PMS workflows for hotel operations. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does iHotelier offer? iHotelier provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, webinars cover topics in a group format, and documentation offers written reference material for self-paced learning. Getting Started and Support ### What customer support options does iHotelier offer? iHotelier provides 24/7 live rep support and chat. These channels give users direct help when questions come up, with live assistance available at any hour and chat for quicker back-and-forth communication. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Online Booking 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform CRM 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Support 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality GDS/OTA Integration 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Payment Processing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Rate Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage iHotelier 29 features Allows businesses to offer customers reservations for a variety of activities. Keep notes on the specifics of a reservation including customer information and special requests Update and maintain information on inventory and rates to manage guest reservations in real time Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Provide online support for your customers through live chat or help desk functionality Long term accommodation for guests Designed for vacation rentals Global distribution system used by online travel agencies to track availability and manage reservations The ability to reserve times in groups. Capture guest experience at a granular level and utilize data to deliver tailored services Track and manage inventory levels to maintain proper supply Planning and organizing a detailed schedule or plan of activities for a particular event, trip, or project Automate workflows and trigger campaigns based on customer actions More than one location Book meetings and appointments through a website or digital platform Sell multiple products or services together, as a set Accept, record, and reconcile financial transactions Accept and process customer payments for products or services using hardware and software Tool used to determine accurate pricing and product eligibility for borrowers Design, communicate, and distribute incentives to perform a specific action Generate quotes or estimates for customers Track/optimize rates in relation to usage Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Track and monitor reviews of products or services Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Manage operations/processes associated with spas and other hotel activities Allows bookings to be made through a third party service Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 4.1 (11) 4.1 Based on 11 reviews ## Pricing Value for money 3.6 (8) Basic $300.00 Per User,Per Month Value for money 3.6 (8) 3.6 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (8) 3.8 Based on 8 reviews ## User reviews Overall rating 4.3 Based on 11 reviews Filter by rating 5(6) 4(2) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent MR Mauricio R. Administrative Manager Hospitality ### "Industry Leading Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 30, 2024 Pros iHotelier is simple and easy to use but full of important data. iHotelier makes reservation management a breeze and the customer support that comes with the product is top notch. Cons There is a lag time when receiving OTA reservations, making reservations in house or through the Booking Engine. Sometimes it it 8 seconds other times it is 1 minute. The difference in seconds is crucial to prevent overbookings. Alternatives considered [Navan](https://www.capterra.com/p/169591/TripActions/) Reasons for choosing iHotelier Reputation and Experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Managing Director Hospitality ### "Best in Class" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 8, 2022 Pros Ihotelier is very advanced and offers a lot of advanced features, ideal for medium and large hotels. It integrates perfectly with other Travelclick products. Ihotelier customer support is outstanding. Cons Some of the features are a little bit more complicated to understand than those of their competitors. However, once you get the hang of it it all works great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SP Steven P. CEO Hospitality ### "Lots of helpful features, would be much better is a little bit more user friendly." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 September 8, 2022 It is an essential tool for an independent property. Having been a franchisee since purching our business we were fearful of losing business by going independent. iHotelier has assisted us to ensure all of our connections are in place and we have total control, and we have seen our business grow. Pros The set up and integration team were totally professional and led us through a seamless process. They made it clear what steps to take, and were responsive queries. It was daunting to start with, but they stepped us through it with relative ease and were happy to explain things two or three times if we required them to. Cons It's back end is a bit clunky and the menus not all that easy to follow. Reasons for choosing iHotelier The Australian based sales person (who no longer works for (TravelClick) was the biggest influence. There was no pressure, he simply provided the information and asnwered all of our questions to help us get to a point where we were able to commit to leaving the franchise and take things into our own hands. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Maggie M. Revenue Manager Hospitality ### "Pretty average" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 January 18, 2022 Pros We use iHotelier for our GDS reservations and it was just average. Cons Needs to be more user friendly and more support available. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DB Don B. General Manager Hospitality ### "Less than impressed" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 5, 2019 Unimpressed. But not sure if it was the software or the company overall. But definitely felt like there were a lot of gotchas on the billing statements. Pros Appears powerful, if you have a techie working for you or you have the time to re-train yourself every time you have to use it. Cons Support was hot and cold in their responsiveness. I quit using the system and continued to get billed for up to a year afterwards...I might still be getting billed and annoying emails as though I was still a user. Reasons for choosing iHotelier I did not. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User C.O.O. Hospitality ### "Software does the job - support and staff structure - not so good." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 May 10, 2019 It is average. They are competitive in their fee structures but slide on support if you need it. Pros Integration to a vast number of channels with consistency. Cons Getting support from this organization is very difficult. Slow and often drop the ball. Having to ask multiple times for help. Seems to be frazzled and doesn't get better as they buy up more companies. Reasons for choosing iHotelier They were the most competitive. They do have a reliable and consistent interface to our PMS system for our Resort. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Madeline R. Marketing Automotive ### "Easy App for Travel Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 9, 2018 Pros This is a good app for hotel booking and serves its purpose in a no frills type of way. Cons Had some intermittent timing out and shutting down. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Corporate Revenue Manager Hospitality ### "Versatility" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 9, 2018 We have a one stop shop for all of our online reservations. It streamlines OTAs, web reservations, GDS reservations & allows complex reporting for revenue management. Pros It has come a long way with new features & options! Cons The Group functionality is lacking. We have reached out to TC many times in regards to developments within the Groups function of iHotelier. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FW Frank W. Manager ### "Very easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 22, 2017 Pros Interface was very user friendly and helped my company gain a much needed competitive edge. Wonderful results Cons Seemed to lag occasionally even with the most robust of internet connections commercially available. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Alexandria p. General manager Hospitality ### "It was an overall great product for my hotel. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 20, 2017 It was very easy to use and to set up. Pros The software was very easy to install and even easier to use. Some of my employees are not the best with technology but even they could figure it out. Cons Sometimes it would shut down or close out without warning. That could be due to the internet but either way it was a little annoying. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/122131/iHotelier/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.