# iHotelier Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is iHotelier the right Hospitality Property Management solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122131/iHotelier/reviews --- iHotelier 4.3 (11) [View alternatives](https://www.capterra.com/p/122131/iHotelier/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Reviews of iHotelier Ease of use 4.1 Customer Service 3.8 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Corporate Revenue Manager Hospitality Used the software for: 2+ years ### "Versatility" October 9, 2018 4.0 We have a one stop shop for all of our online reservations. It streamlines OTAs, web reservations, GDS reservations & allows complex reporting for revenue management. Pros It has come a long way with new features & options! Cons The Group functionality is lacking. We have reached out to TC many times in regards to developments within the Groups function of iHotelier. Review Source MR Mauricio R. Administrative Manager Hospitality Used the software for: 1-2 years ### "Industry Leading Software" July 30, 2024 5.0 Pros iHotelier is simple and easy to use but full of important data. iHotelier makes reservation management a breeze and the customer support that comes with the product is top notch. Cons There is a lag time when receiving OTA reservations, making reservations in house or through the Booking Engine. Sometimes it it 8 seconds other times it is 1 minute. The difference in seconds is crucial to prevent overbookings. Alternatives considered [Navan](https://www.capterra.com/p/169591/TripActions/) Reason for choosing iHotelier Reputation and Experience. Review Source SP Steven P. CEO Hospitality Used the software for: 1-2 years ### "Lots of helpful features, would be much better is a little bit more user friendly." September 8, 2022 3.0 It is an essential tool for an independent property. Having been a franchisee since purching our business we were fearful of losing business by going independent. iHotelier has assisted us to ensure all of our connections are in place and we have total control, and we have seen our business grow. Pros The set up and integration team were totally professional and led us through a seamless process. They made it clear what steps to take, and were responsive queries. It was daunting to start with, but they stepped us through it with relative ease and were happy to explain things two or three times if we required them to. Cons It's back end is a bit clunky and the menus not all that easy to follow. Reason for choosing iHotelier The Australian based sales person (who no longer works for (TravelClick) was the biggest influence. There was no pressure, he simply provided the information and asnwered all of our questions to help us get to a point where we were able to commit to leaving the franchise and take things into our own hands. Review Source VR Verified Reviewer Managing Director Hospitality Used the software for: 2+ years ### "Best in Class" November 8, 2022 5.0 Pros Ihotelier is very advanced and offers a lot of advanced features, ideal for medium and large hotels. It integrates perfectly with other Travelclick products. Ihotelier customer support is outstanding. Cons Some of the features are a little bit more complicated to understand than those of their competitors. However, once you get the hang of it it all works great. Review Source JP Janet P. General manager Used the software for: 2+ years ### "Helps us keep up with our competitors. Reports produce the information to price set us correctly " September 10, 2017 5.0 Pros The reports that you receive will help you with making price point decisions on a day to day based from an operations standpoint . Cons Adding new users to this softer is a little confusing. Wish it was a little more user friendly. Had to call the help number to walk me through it. Review Source DB Don B. General Manager Hospitality Used the software for: 2+ years ### "Less than impressed" November 5, 2019 3.0 Unimpressed. But not sure if it was the software or the company overall. But definitely felt like there were a lot of gotchas on the billing statements. Pros Appears powerful, if you have a techie working for you or you have the time to re-train yourself every time you have to use it. Cons Support was hot and cold in their responsiveness. I quit using the system and continued to get billed for up to a year afterwards...I might still be getting billed and annoying emails as though I was still a user. Reason for choosing iHotelier I did not. Review Source VR Verified Reviewer C.O.O. Hospitality Used the software for: 2+ years ### "Software does the job - support and staff structure - not so good." May 10, 2019 3.0 It is average. They are competitive in their fee structures but slide on support if you need it. Pros Integration to a vast number of channels with consistency. Cons Getting support from this organization is very difficult. Slow and often drop the ball. Having to ask multiple times for help. Seems to be frazzled and doesn't get better as they buy up more companies. Reason for choosing iHotelier They were the most competitive. They do have a reliable and consistent interface to our PMS system for our Resort. Review Source MM Maggie M. Revenue Manager Hospitality Used the software for: 1-2 years ### "Pretty average" January 18, 2022 4.0 Pros We use iHotelier for our GDS reservations and it was just average. Cons Needs to be more user friendly and more support available. Review Source AP Alexandria P. General manager Hospitality Used the software for: 1-2 years ### "It was an overall great product for my hotel. " September 20, 2017 5.0 It was very easy to use and to set up. Pros The software was very easy to install and even easier to use. Some of my employees are not the best with technology but even they could figure it out. Cons Sometimes it would shut down or close out without warning. That could be due to the internet but either way it was a little annoying. Review Source Madeline R. Marketing Automotive Used the software for: Less than 6 months ### "Easy App for Travel Management" October 9, 2018 5.0 Pros This is a good app for hotel booking and serves its purpose in a no frills type of way. Cons Had some intermittent timing out and shutting down. Review Source FW Frank W. Manager Used the software for: 6-12 months ### "Very easy to use" November 22, 2017 5.0 Pros Interface was very user friendly and helped my company gain a much needed competitive edge. Wonderful results Cons Seemed to lag occasionally even with the most robust of internet connections commercially available. Review Source Similar Products Featured ## Related categories [Reservations](https://www.capterra.com/reservations-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.