Who Uses This Software?
Organizations looking to improve Customer Support. This is not a CRM per se, but a customer server program for managing support, questions, issues, problems, inquiries, from existing customers.
Average Ratings
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Overall
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Ease of Use
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Customer Service
Product Details
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Starting Price$2,995.00/one-time
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Free DemoYes
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DeploymentCloud, SaaS, Web
Installed - Windows
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TrainingDocumentation
Webinars
Live Online
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SupportOnline
Business Hours
Vendor Details
- Crow Canyon Systems
- sharepoint-applications.com
- Founded 1999
- United States
About CS for SharePoint
Crow Canyon Software's Customer Service Application for Office 365 and SharePoint captures requests from customers and clients using our portal, email, mobile platforms, and the web, turning those requests into rout-able tickets. Escalating alert features keep the tickets moving to resolution. Priority filters quickly identify deadlines and overdue tickets. Attach forms, documents, and link assets, equipment, CRM, etc to tickets. Customers will benefit from quick and accurate responses.
CS for SharePoint Features
- Alerts / Escalation
- Appointment Management
- Automated Routing
- Automatic Customer Notices
- Complaint Monitoring
- Contract Management
- Customer Database
- Customer Experience Management
- Help Desk
- Inbox / Queue Management
- Knowledge Base
- Known Issue Management
- Live Chat
- Self Service Portal
- Surveys & Feedback
- Trouble Ticketing
- Work Order Management
