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Customer Service and Support Application for Office 365, Teams and SharePoint captures requests from customers and clients using our portal, email, mobile platforms, and the web, turning those requests into rout-able tickets. Escalating alert features keep the tickets moving to resolution. Priority filters quickly identify deadlines and overdue tickets. Attach forms, documents, and link assets, equipment, CRM, etc to tickets. Customers will benefit from quick and accurate responses.
Provider
Crow Canyon Software
Located In
United States
Foundation
1999
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, Live Online, Webinars
Support
Chat
Organizations looking to improve Customer Support. This is not a CRM per se, but a customer server program for managing support, questions, issues, problems, inquiries, from existing customers.
Content Source: CS for SharePoint
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CS for SharePoint Reviews
"Great Help Desk Tool"
Overall: Once we had it setup, it integrated seamlessly with our Sharepoint sites and Office365 apps. The forms are easy to customize as are the workflows.
Pros: Very flexible and robust. There are more features than we could ever use. Big pro is that it embeds in Sharepoint so integrates well with Office 365.
Cons: Initial setup is difficult. You will most likely need a lot of time with support while getting this off the ground.
Vendor Response
