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Foundant Technologies leads the industry in solutions tailored specifically to support philanthropy. More than 1500 grantmakers use Grant Lifecycle Manager (GLM) - an intuitive platform suitable for users at any technological level. Specializing exclusively in the philanthropic sector, Foundant has dialed in what it means to provide exceptional customer service and support with a client success team dedicated to and trained in ensuring you're taken care of every step of the way.
Provider
Foundant Technologies
Located In
United States
Foundation
2006
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Webinars, In Person, Documentation, Live Online, Videos
Support
FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support
Foundant for Grantmakers is designed for grantmaking organizations who aim to streamline their grant process from applicant to reviewer, and effectively manage data.
Content Source: Grant Lifecycle Manager
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Grant Lifecycle Manager Reviews
Pros
The customer service is always top notch. When I have questions I am always met with help by friendly kind people who walk me through the specifics.
We love the customizable forms that has made our move to a more trust-based grant making seamless. The system is easy to move around in and we can always find what we're looking for.
I have been EXTREMELY pleased with our overall GLM experience. The support Foundant offers is beyond amazing.
Because it is online, you can access the system from anywhere and work anytime. Their customer support is consistently outstanding, always friendly and happy to help.
Cons
I have adapted to the system, and I don't think there is anything I don't like.
As a smaller organization I know we don't engage with a lot of what the site has to offer. Mostly because of need (or lack of need in this case).
It is difficult to open many applications at once - sort of slows down the process.
If hard pressed, I would say it took more than a minute to figure out how to do reports.
"Outstanding grant software "
Overall: Overall our organization seems to be fully satisfied with this software to streamline our grant management process for over 5 years now. Training is always available and customer service is amazing.
Pros: Great tool to manage grant data and streamline the overall grant process. We issue grants to multiple organizations in a year so this eases the process on both the reviewer and applicant side. Customer service is very responsive and helpful. Online applications and registration are user friendly and very helpful tools. Exceptional grant management software for any size company. Fairly easy base for learning and offers a pretty intuitive platform.
Cons: Report features and customer management tools need to be improved or implemented.
Vendor Response
"Foundant Grant Management System"
Overall: Using the GMS for our foundation has been very helpful in keeping our documents organized and available for all to view; the grantees love the ease of the application we have developed within the system and it's streamlined the whole process of evaluations.
Pros: We chose the GMS from Foundant due to the ability to customize our platform to how we use it. We were not locked into a specific format.
Cons: As of now, I do not see any area that would need improvement. We are a small foundation and may not use all the capabilities that the GMS provides, as other larger foundations would. But I know that if there was something that I thought would be a good addition to the produce, Foundant would either let me know it already exists and direct me to it, or put it in their 'suggestion' area.
Vendor Response
"It's Ok at best. "
Pros: I like that applicants have to create accounts in order to apply, and that I can include descriptions for various kinds of applications.
Cons: I don't like that applicants can create duplicate submissions for one application. This makes reviewing applications difficult and creates more work for our staff on the back end. I don't like that once you "close" an application you can't "hide" it also. This makes managing the program on the back end overwhelming.
"Foundant Technologies has the best customer service!"
Overall: I have had a very positive experience with Foundant from the beginning. They have excellent customer service that has made the process easy from the beginning and helps me to address any issues that come up as an ongoing user.
Pros: The Foundant software was easy to learn thanks to a great onboarding program with tutorials and a dedicated Client Success Manager. In addition to my CSM, there is a support team that can be reached by phone, email, or chat. My questions have always been answered promptly. Foundant also listens to their clients and makes changes/upgrades based on client needs. Educational webinars are offered on a regular basis.
Cons: Some features are not available with the standard license.
Vendor Response
"Easy to work with"
Pros: I compared over 10 different sites and software programs before partnering with Foundant. By far, Foundant had what we needed. They have enough bells and whistles to do what we need, but not so many that I get overwhelmed or bogged down. Foundant has a great training program that enabled me to build the site and maintain it - which says a lot since I am not a computer wizard. I have updated our application and processes annually and was able to very easily add a process for our COVID work. The best thing about Foundant is their people. Whether I call, chat or email the response is always quick and efficient. In addition to using the site to do grant management work, we have also extended it to receive PRI applications. I love that the system is adaptable.
Cons: Nothing. If hard pressed, I would say it took more than a minute to figure out how to do reports. But once I understood the building blocks, I was able to create reports for different audiences.
Vendor Response