# YourVirtuoso Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is YourVirtuoso the right Music School solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122202/YourVirtuoso/reviews --- YourVirtuoso 4.2 (57) [View alternatives](https://www.capterra.com/p/122202/YourVirtuoso/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of YourVirtuoso Ease of use 3.9 Customer Service 4.5 ## Pros and Cons in Reviews AH Alberto H Tech AdministrativeMarket Research, 2 - 10 employeesUsed the software for: Less than 6 months. “Is an easy product for use and this brand is very reach and complete, like the information, the content (files), right and precise orientation about the music or kind of music, and the apliances (apps).“ September 8, 2021 LK Larisse K Music TeacherMusic, Self-employedUsed the software for: More than 2 years. “It is a little clunky to use and the look and feel is fairly basic.“ February 18, 2022 ## Showing most helpful reviews Showing 1-25 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MDAM Marielys DL Angeles M. Enfermera Used the software for: 6-12 months ### "Virtuous tool that gives you to optimize your musical study " June 27, 2018 5.0 Pros I found it to be a very complete tool, it provides very good services, it adapts easily to what I need is a very good website that is easy to configure, I can easily have control and programming, without a doubt a great support tool for my professional development Cons It could facilitate the work by having a little more extensive templates. Improve payment options to fit the budget. Review Source Response from SimplySignUp July 19, 2019 Thanks Mari?a! JR Jeanie R. Owner Music Used the software for: 2+ years ### "Our large Kindermusik program could not function as well as it does, without Your Virtuoso. " August 31, 2017 5.0 See the survey Pros It's easy to use, loads quickly, and has information I need, from reports to a class list, at my fingertips. Cons It doesn't prorate fees for semester-based programs. A student joining week #4, for example, should have an automatic system to prorate and provide the late registrant with their adjusted amount to pay. It doesn't calculate so I have to do it manually. I'm embarrassed to tell the parent to follow these steps: 1. Go online, register and pay the full price, as that's the only way the registration can be completed. 2. Send me an email to let me know you've completed your registration and have paid the full amount. 3. I go into their family account after I have done the math, and do a credit adjustment for 4 weeks the family has missed at rate 3. I have to modify their account after the credit adjustment. 4. Next I have to issue a credit for $48 back onto their credit card (have to pay merchant card services extra fee to issue a credit 5. I send the family an email to let them know their statement should reflect a credit of $48 on it, within a few days. This process takes at least 5 minutes. We probably have an estimated 40 or more students join our classes after we have already started our 14-week session. I, personally, have to do each of these prorate transactions by myself, often on days I've already taught 5 classes, and have a million emails to reply, and staff to manage. Please, please, prorate automatically for semester-based users. My SIL says it should take a programmer hardly any time at all to set it up to help us! Review Source Response from SimplySignUp September 11, 2017 Thanks Jeanie, We do prorate for ongoing, monthly payment classes, but as you say, the up front semester based sessions do not have that option at the moment. Have you thought about changing the class price every week? Would that be easier and cause less customer impact? Contact me if you want to discuss that option. Gerry KH Kayla H. Director Music Used the software for: 2+ years ### "Music Together website via Yourvirtuoso" November 4, 2016 3.0 I have always been very torn about my experience with yourvirtuoso. When I first purchased this website template and web services, I loved everything about it. I still am very happy with the back office services (ability to build class offerings for my center, financial reports, coupons, etc.) Overall, things are easy to use. The biggest disappointment I have with the service is the customer service and the actual website template options. The service, while timely, is usually general and the staff seems short and non-thorough in their answers. This is just my experience. The template options are just plain out of date. I was told months ago that there would be new, updated and relevant template options coming our way. While I understand that this is quite an undertaking, I feel like we have been given consistently inaccurate information. First, new websites would be available end of summer, then, in September, then, by the very latest, the end of October. Still have not seen a thing. I am so ready to jump ship at this point, but like I said, the back office software is what is keeping me with you. I am disappointed, but have hope! I hope this review is helpful. These are my opinions based on my experiences. Pros Overall ease of use of the back office. Love the financial reports, enrollment reports, and other reporting options. Cons Would love to be able to offer a shopping cart. So families can pay for more than one class (item) in one purchase. Would also love to see the ability for my families to buy gift certificates in any amount (or in any predetermined amount) with an automatic coupon code being sent to them upon purchase (I realize I can create a coupon code and send it to a family, but wouldn't it be great if they could do it all themselves from their home?) Is there a way for me to create a set of classes (say, Winter Term classes) and list it on the website without activating it? In other words, without allowing people to register? I'd just like for them to be able to view it. Review Source Response from SimplySignUp November 8, 2016 Thanks for the review & feedback Kayla. I am also frustrated by the delays in releasing the new templates. They are ready to go, but we are being asked to wait by MTLLC to coordinate the release with theirs. There are a couple of options for displaying classes without registration. You can see them by searching the help system, but if they do not meet your needs let me know. The Gift Certificate idea is a great one. I know a few folks have found ways to do it, but integrating it with our registration/payment system would be a big help. I'll put it on our list. Gerry MG Mandi G. Music Educator/Musician Music Used the software for: 2+ years ### "Not bad but needs improvements" October 6, 2016 4.0 I would like to see a few upgrades to YV. While I do think it is a good program I think it is missing some key features. In particular, you used to be able to adjust the font size in emails. That feature disappeared a year or two ago and has never returned. This seems like a basic function that should never have been removed. I also find that when I am writing a lengthy newsletter, the system tends to time out and freeze. It doesn't not auto save and on numerous occasions I have had to rewrite a newsletter 3 times due to this happening. I don't think it should time out when I am working in the program. I've also had issues with photos. Suddenly photos that I have uploaded and saved and previously used turn up as question marks in my emails - even when I try to re-upload them. The system does not give me a reason why they are not working and I can view them in my saved photos. So this is very strange. An additional feature I would like to see is the client being able to print off their own invoice, receipt or statement that also shows tax amount when they access their accounts. And finally I would like to see some improvements to the Kindermusik public site templates. They are extremely outdated looking. The price point is great for YV which is why I continue to use it. However I think it's past due time to make it look fresh and and hip. Pros Ability to clone sessions. Fairly easy to use. Price point is great. Cons Public site looks incredibly outdated - I would say by 15 plus years. Lack of certain features as previously explained: cannot adjust font sizes, system times out/freezes, not all photos work, client access to print receipts/statement/invoice with tax shown. Review Source Response from SimplySignUp October 6, 2016 Mandi, Thanks for the review. You have some great specifics there, and I am going to add them to the feature request area on the support site. I don't know if you reported that image issue, but I suspect it is a known issue that we fixed a few months ago. It affected iOS mail and caused images to not load due to security settings needed for those mail clients. Send us some suggestions for websites you like - we are periodically looking for new template ideas. Gerry JR Jeanie R. Owner Music Used the software for: 2+ years ### "Your Virtuoso - great software for music teachers" October 6, 2016 4.0 We've used Your Virtuoso for 9 years and couldn't operate our business as easily or successfully without it. We've had very few problems over the years but when we have, support staff was quick to resolve issues (mostly user related!). Pros Easy to use, dependable, reports contain the info we need, and class rosters are exactly what we require. Cons It doesn't pro-rate fees automatically. For example, when a student registers week #4 of our 14-week session I have to take out time to do a manual credit adjustment requiring several time-consuming steps. I look less professional when I have to explain to the new parent how we will refund their credit card after they pay in full. We've lost a few students over the years during the multiple emails back and forth trying to gain their trust that we really will put a credit of $48 back into their credit card. Review Source Response from SimplySignUp October 7, 2016 Thanks for the great review Jeannie, and the feedback on pro-rating. We do have automatic prorates for monthly (subscription) payment plans, but I suspect you are looking for a plan that is paid "Up Front" that would prorate based on which week of the semester it is. It's on our list! Thanks, Gerry JG Joy G. Music Used the software for: 2+ years ### "Your Virtuoso is a Solid Choice" October 6, 2016 3.0 I have used Your Virtuoso for a number of years as the owner of a Kindermusik Studio ranging in size between 200 and 300 students typically. I was elated when Your Virtuoso was originally released. It immediately made my life (and especially taking student registrations) tons easier. Suddenly I had registrations coming in overnight, without my having to do anything in terms of entering or even processing them. I find the account tracking, reports, rosters, and most of the registration components to be incredibly useful and have stayed with Your Virtuoso all these years as a result. It is a solid choice for a reasonable price, and I would certainly recommend that Kindermusik studios give it a look. I understand that the newest version also allows for online registration for makeups and even preview classes, additional features that I think are incredibly useful. My main issues with Your Virtuoso are that we often have problems with our emails being blocked since they show as being sent by Your Virtuoso rather than directly from us. I also needed a more customizable registration form over time as well as a different layout for the screens that parents see when they login. Pros features online registration online makeup scheduling online preview scheduling setup for automated payments Cons emails often get blocked when sent through Your Virtuoso need a more customizable registration form and don't like the screen and pdf enrollment confirmation that parents get when they register online themselves Review Source Response from SimplySignUp November 6, 2016 Thanks Joy, Glad YourVirtuoso is simplifying things for you. Any suggestions on the confirmation pages? We can change those as long as it works for everyone. Email deliverability is a constant challenge of course. Are there particular customers that have problems? The pages the parents see are much better, mobile friendly, and more customizable in the new Version 3 if you wanted to look at upgrading? Thanks again, Gerry LM Louise M. Music Used the software for: 2+ years ### "Past User Review" October 12, 2016 3.0 I have just recently left YV as I could not get the features I was looking for. Families were seeing the amount for the year when they only had to pay monthly, when we moved students from one class to another, the financial portion went bizarre, and there were Canadian Tax reports that I asked for several times and never received. Customer support was not satisfactory for me. YV DID get me to a level with a business that was wonderful, but I have definitely outgrown it. Pros That you can do registration and payment processing all in one place Cons Transferring students always made the financial portion incorrect, having payment reports that were unreliable, not being able to get a proper Canadian Tax Report for Income tax purposes, That families had to see a yearly total when they registered even though we only charge per month. Review Source Response from SimplySignUp November 15, 2016 Louise, I am sorry we could not meet your needs. I had hoped that the special mailing variable we created would provide a good solution to your Canadian Tax situation. I understand the trade off between disclosing the total amount to be paid over the year vs potential sticker shock, and we were able to only display the monthly amount up to the final payment checkout. We do respond within 24hrs to support requests, and try to exceed that target whenever possible. We appreciate your business and your feedback, and good luck with your continued growth. Gerry JS Jane S. Director/Owner Music Used the software for: 2+ years ### "Your Virtuoso Review from Mountain Song Music Studio, Inc." October 6, 2016 5.0 Overall I have had a very good experience with YourVirtuoso. The website is easy to use, even for someone like me who isn't that tech savvy. I can add class semesters/schedules easily, I can see family account info, class rosters and make switches on the back end if necessary. My teachers can be included on automatic communications which makes things easier. The customer service has been improving in terms of length of time of response and they are open to suggestions and feedback. Families generally have an easy time navigating the site, finding class schedules, registration, demo classes. I really like the online make up scheduler for ease with make up classes. There are quite a few functions that I have not used yet so I am still learning. Overall it's been a really great experience and I highly recommend it. Pros Ease of adding class semesters, schedules, coupon codes. Cons Needing to add "required field" for families who do not enter phone/address when creating account. I also run two summer semesters and I cannot create a separate Summer Session I and Summer Session II button for this. Review Source Response from SimplySignUp November 6, 2016 Thanks Jane. We are looking at ways to allow more flexibility with Session icons. I'll let you know. Gerry JP Joan P. Owner/Director Used the software for: 2+ years ### "I've been using YV since 2007. It has been a good experience overall." August 31, 2017 4.0 Pros The back office is wonderful, easy for myself and my administrative assistant to use. The client and prospective tracking is indispensable to me, as I have quite a large mailing list after 10 years. Cons The website needs to be updated. I would like to be able to put streaming videos on the main page. And make it easier for my clients and prospectives to navigate the website. It also would be nice to have the capability to use automated emails with this software...I pay to have that done with another company. Review Source Response from SimplySignUp September 11, 2017 Hi Joan, Thanks. Send me a Help ticket and I can explain how to add videos to your site. There is a help document too if you want to look there. I assume you are looking for a series of mailings that go out automatically when a prospect fills out a contact us form? As you know, you can schedule mailing in YourVirtuoso, and there is one sent on an initial contact. There are workarounds for sending a series of emails, but they are not fully automatic. Regards, Gerry TB Teresa B. Owner/Educator Music Used the software for: 2+ years ### "Your Virtuoso has been incredibly helpful!" November 2, 2016 4.0 I have been using Your Virtuoso for a number of years. The back office is incredibly helpful with record keeping, organization, and communication. It is ever evolving in response to users' needs and requests. Jerry Cobley and his team do their best to constantly improve and add needed features. The few things I am not as happy about may already have fixes and I just haven't found them?? They are that I would like to have greater ability to customize the web page graphics, and occasionally attach word docs or photos to group (class or school) emails. As I said, it may be possible I've just missed those. Thank you, Your Virtuoso for helping us get online and having so much worked out so beautifully! Review Source Response from SimplySignUp November 8, 2016 Thanks Teresa. Most of the graphics can be customized, so if there is one that you are not sure about, just submit a help request and I will take a look for you. The best way to handle attachments is usually to upload them to google drive and add a link in your email or mailing. Gerry GS Gretchen S. Music studio owner Music Used the software for: 2+ years ### "Your Virtuoso has been great to use for my music studio." September 12, 2017 5.0 Ease of use. Responsive, helpful staff. Pros Very easy to set up and use. The staff have been great. They respond quickly to any questions and If I have an immediate issue, I can usually get a hold of of someone by phone Cons There have been a few glitches now and then but the staff are always very helpful and responsive. There are some reports that I would like to be able to print out differently.. Review Source Response from SimplySignUp September 14, 2017 Thanks Gretchen, Gerry HP Helen P. Music School Director Used the software for: 2+ years ### "Your Virtuoso does everything I need it to do and the team is responsive to any issues experienced" September 1, 2017 4.0 Pros The reasonable price point. It does so much of what most systems do for less than 1/2 the price! It comes with a merchant account, completely secure, very flexible and easy to use. Cons There are some accounting issues. Once the tuition is set in the system if adjustments need to be made it is a multiple step process. Review Source Response from SimplySignUp September 11, 2017 Thanks Helen, I appreciate the feedback. Gerry EA Emily A. Owner Music Used the software for: 1-2 years ### "YourVirtuoso has been a lifesaver for me as a new business owner. It's been so easy to use!" August 31, 2017 5.0 Pros I love that it's easy to use and it's affordable. I love the website content and professional look. There are so many features I use daily and weekly! I love being able to send out emails to specific groups and target specific prospective customers right from YourVirtuoso. Review Source Response from SimplySignUp September 11, 2017 Thanks Emily, We aim to please! Gerry JB Jan B. owner Music Used the software for: 1-2 years ### "A learning adventure but well worth it" November 2, 2016 4.0 I find the features very comprehensive yet it is not as easy to use or as intuitive as I would like. I like the new Help button on the bottom of the pages to review solutions or contact the owner. Pros wide range of functions Cons not as easy to use as I would like Review Source Response from SimplySignUp November 8, 2016 Thanks for the review and feedback Jan. We are working on some ideas for the Mailing system, so your thoughts are timely. Gerry CL Colleen L. Used the software for: ### "Mixed Feelings" October 12, 2016 3.0 From a back end use standpoint, the program has a lot of desirable features and isn't overly difficult to use. From a user standpoint, the product is bulky and I regularly find myself helping customers find what they need on our website. I can't manipulate the template and fix those issues, nor can I have a back end designed to visually match a self-created front end so it's hard to find a solution to the user issues. I do like the variety of choices in the mailing feature but the constant need to save and then revisit material is time consuming and it is difficult to make it visually stimulating. The reporting, though, is excellent. Review Source Response from SimplySignUp November 8, 2016 Thanks Colleen, I do hope the new templates provide the customer experience you are looking for when they are released. Let me know, Gerry AH Ann H. Used the software for: ### "Great for beginners!!" October 6, 2016 5.0 I had never run a business and I was not computer literate when I began using Your Virtuoso. The initial set up of my website was a bit of a "nail-biter" for a nervous person like me, but the instructions were clear and concise. What I really love is the technical support that I receive. If I ever have a problem I just send a message and it is answered almost immediately. I would recommend your Virtuoso to anyone whether you are experienced or not. It has helped make running a business a less daunting experience. Review Source Response from SimplySignUp October 6, 2016 Thanks Ann! Glad we were able to make some of the challenges of starting/running your own studio business more manageable. Gerry KB Kate B. Used the software for: ### "Rough Start but Great Finish and You are Winning the race." October 6, 2016 4.0 It was a tough roll-out and conversion, but things have really improved. I look forward to learning more about the changes in support and the new email templates. I appreciate customer rep efforts to enhance support and add features like the Coupon Codes. SUGGESTION: I REALLY wish the Music Together Templates were MORE FLEXIBLE in terms of organizing the Navigation (main level and Sub Level). Review Source Response from SimplySignUp November 6, 2016 Thanks Kate, Good suggestion on editing navigation. We allow customization of the "About" main menu but beyond that you will currently need to make use of links to customize the site flow. Gerry HH Heather H. Used the software for: ### "Gracenote Family Music" October 7, 2016 3.0 Overall, my experience with YourVirtuoso is positive. The value for the money is nice, but I have some trouble using the administrative site and several customers jave complained about how complicated it is to register on the website. Review Source Response from SimplySignUp November 6, 2016 Thanks for the review Heather. I'll see what can be done on the family registration side, but we do need more that basic family info to get them enrolled. Any suggestions would be welcome of course. Gerry RL Rebecca L. Used the software for: ### "YourVirtuoso for Kindermusij" October 6, 2016 4.0 I have used yourvirtuoso for my independent Kindermusik business for several years. I would say customer support is the greatest feature. They respond immediately to any questions I have had. Review Source Response from SimplySignUp November 6, 2016 Thanks so much Rebecca. Gerry KR Kari R. Center Director Music Used the software for: 2+ years ### "Mostly fine, improving. Still somewhat unwieldy." August 31, 2017 4.0 It saves me time and gives my customers autonomy in making payments. Pros It continues to improve through regular updates. I can get and manage all the information I need (provided I don't encounter bugs, which has happened a few times). Taking payments through the website is much easier than processing personal checks. The Music Together template drop-down menus make more sense than they used to. Cons The template is still difficult for my customers to navigate. I don't like that potential customers have to create a profile just to sign up for a demo class. I am suspicious of those types of situations myself, as I'm always afraid I'll wind up getting spammed to death. There are still bugs sometimes. I really wish there was an option to include a blog page. The whole thing is somewhat pricey. Review Source Response from SimplySignUp September 11, 2017 Hi Kari, Thanks for the review and comments. It might be good for us to work on those Cons a bit, so feel free to issue a help ticket. The "Try a Class" feature does not require a signup, so perhaps you are creating special classes and asking families to enroll in them as they would a regular class? We can also support a blog on the site if you set one up with a free account at blogger.com for example. Gerry SS Sherri S. Director Music Used the software for: 2+ years ### "Good for a Small Studio" November 2, 2016 3.0 I have been using the product for 5 years and it does what it needs to for me. I would love to have the option for parents to print their own invoices for tax purposes, as this takes up a lot of admin time. Customer support is awesome, Gerry gets back to you almost immediately. I had a problem a little while ago and they were very patient with waiting for some information. Great system for a small studio! Pros Ease of use Cons No way for clients to print own invoices Review Source Response from SimplySignUp November 15, 2016 Sherri, Did you try the mailing variable we added. I believe this would allow you to send an automatic email to all your customers annually with the tax information they need. Gerry JL Jessica L. Used the software for: ### "It's ok but could use improvements" October 6, 2016 3.0 I think the overall functionality is ok. It's sometimes hard to find what I'm looking for but the customer service is pretty good. There are several things that could be improved upon like different search queries, the ability to inactivate a location or teacher without having to delete them (thus losing all the information and data from that location) and having more up to date templates and email formats. Music Together has changed their whole look and there are no available website templates to reflect that which puts our business behind the times as. I think the websites themselves are not so intuitive and have had several comments from families saying they can't find what they are looking for. Especially when it comes to finding a specific class. It would be MUCH better if there was a way to list classes by location on the schedule page rather than have them all mixed up with some classes at a location listed at the top, then classes at a different location followed by more classes at the first location etc. I think people often miss all the options for locations because they assume all the classes in one location to be listed together. Yes, I know they can search by location, but from what I hear, most people just go directly to the schedule page. Your Virtuoso is ok but could be awesome with some updates! The customer service is prompt and very helpful when needed so they get extra points for that. Review Source Response from SimplySignUp November 6, 2016 Hi Jessica, Thanks for the review and feedback. Those were such good suggestions many of them are already in place! Two new MTLLC templates are done, and just waiting for MTLLC to launch. You can make a location inactive under Setup/Locations. We don't have that for teachers at this time however. The last major release also changed the way the schedule displays for larger multi-location centers such as yours. The list can now be broken up by location if you enable that in MyInfo/Preferences. Sorry if that was not clear in the release notes. Thanks, Gerry CS Cathy S. Owner Music Used the software for: 2+ years ### "So much more than just a website!" October 7, 2016 5.0 I have been using Your Virtuoso for 10 years and love it. The flexibility it provides is just what I need. I love that I can set up billing, send out emails/newsletters and run all sorts of reports. From attendance, to income reports for tax forms, bank deposits, and more, it has saved me so much time every month. It is great that parents can access class information, make payments, schedule make ups, preview classes and that saves a lot of time as well. All my questions and any issues/concerns that come are promptly answered as well. Pros It does almost everything, website, enrollments, billing, make ups, mailings. Cons I wish the newsletters could have good formatting (like Constant Contact) Review Source Response from SimplySignUp November 6, 2016 Thanks Cathy! If you want to forward me your favorite newsletter format I'll see what we can do ;-) Gerry TM Tricia M. Business Owner and Educator Music Used the software for: 2+ years ### "Love YourVirtuoso" October 6, 2016 5.0 I have used YourVirtuoso since I opened my studio in 2007. After taking the time to learn the system it has been wonderful for me. Customer service is prompt and professional when I have a question. It takes care of registering students, collecting automatic payments, scheduling and sending emails, and all my record keeping. It may take a little time to become familiar with the system, but the help is there and I have found it to be a great value. I never worry about it doing the job I need to make my business function! Pros It does what I need for my business - online enrollments, automatic payments, class lists and attendance, scheduled emails, and keeps all my records as well as provides a good professional website Cons It can be tricky to learn how to use Review Source Response from SimplySignUp November 6, 2016 Thanks Tricia! PR Pamela R. Owner/teacher of music teaching studio Music Used the software for: 2+ years ### "Great service!" October 6, 2016 5.0 I have used Your Virtuoso for many years. It is an invaluable part of my studio bookkeeping. I find it easy to set up and schedule my classes and great for keeping up with reports, attendance, and finances. My customers also find Your Virtuoso easy to use. Most of them use it for their online payments for my studio classes. Registrations are straightforward and payments are simple. Whether for an extended studio or Kindermusik only, I highly recommend Your Viruoso! Pros Ease of use and great tech support. Cons Kindermusik no longer uses it as one of their main reporting softwares. They developed their own in house version. This complicates things a bit, but not enough to stop using YV! Review Source Response from SimplySignUp October 6, 2016 Thanks so much for the great review Pam. We really appreciate it. Gerry Similar Products Featured ## Related categories [Music School](https://www.capterra.com/music-school-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.