# OnShift Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OnShift the right Employee Scheduling solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122212/OnShift/reviews --- OnShift 3.9 (14) [View alternatives](https://www.capterra.com/p/122212/OnShift/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of OnShift Ease of use 3.9 Customer Service 3.6 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David A. Team Lead Marketing and Advertising Used the software for: I used a free trial ### "It's A Good Human Resource Management Software " August 8, 2021 5.0 Pros The interface is great, user friendly and easily integrated ted with other resources. Cons I don't think there is any cons to the software while we were using it. We enjoyed it and will surely recommend it to clients Review Source MG Mark G. RNAC Hospital & Health Care Used the software for: 2+ years ### "Premier staff schedule manager" November 23, 2023 5.0 great and i am happy we have this as it makes a Our employee scheduling an easier task. Pros Onshift is a plus in all categories from storage to scheduling messaging and managing employees attendance. Great report system also Cons at time it can be hard to connect when attempting to use remotely Review Source DM Dylan M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Customer Service Absent" January 30, 2026 1.0 I've been using OnShift Time for over three years. I recently hired a new administrator at one of my buildings and have been unable to add her as an admin in my system. After two weeks of calling, emailing, having one of my support tickets closed because "I hadn't been a customer since 2024", I finally got on the phone with someone who kept telling me that I didn't have any authority to do anything on the account because I wasn't listed as an administrator. I'm the owner of the company, I signed the contract with the OnShift, I've always had full control over my account, and I was staring at my own account with my name listed as the administrator as the tech support person told me over and over again that I would need to be listed as an admin to do anything. Absolutely unreal. I can never recommend this company to anyone after this. Pros Integrates well with my payroll software and allows me to easily handle time punches, reimbursements, and PTO. Cons Clunky, not intuitive, easy to make a mistake that is difficult to fix and will keep showing its head over and over again even after you thought you fixed it. Customer service and tech support very difficult to get a hold of, and can rarely help when you do. Review Source JM Jennifer M. activity director Health, Wellness and Fitness Used the software for: 6-12 months ### "Employee software of the future, more than just schedules." April 7, 2021 5.0 We implemented this software slowly and it has become a great tool. I would like to see it connected to our time clocks so that we can better track our hours and punches without having to take extra steps. As with anything new, there is a learning curve and a slow integration to make it cohesive. Pros There is much more to this software than meets the eye. We use it for shifts, schedules, bonuses, accountability and earned rewards. It is also a great communication tool for staff. Cons As with any program, what it lacks or struggles with is do to user error or a missed step of an authorized user. Most issues will be generated by the users themselves and NOT the actual software or program. Review Source VR Verified Reviewer HRIS Analyst Hospital & Health Care Used the software for: 6-12 months ### "Great for complicated scheduling issues" February 6, 2020 4.0 We have been able to remove overtime from schedules and make it easy to send out notices for open shifts. Pros This is a great product for the complicated shifts that the healthcare industry generally have. Easy for the employees to access their schedule, as well as pickup shifts when they become available. Although there are a few quirks, overall it is a great tool. Cons Administrator functions are limited. We cannot add an employee without reaching out to Customer Support, which slows down the process when there is a glitch with the integration to our HRIS system. Review Source GK George K. Unit clerk Hospital & Health Care Used the software for: 2+ years ### "Could be better" August 7, 2023 3.0 Overall experience was okay it got the job done, and it had many good features. Pros Easy to add employees on the schedule, and rotations, send messages, post open shifts Cons The mobile app was lacking, and not very useful to schedulers. Review Source AP Amanda P. Program Assistant Non-Profit Organization Management Used the software for: 2+ years ### "OnShift Review" August 27, 2021 1.0 Pros The best part of this software is the messaging part. It is easy to mass message and get info out quickly. Cons The scheduling part of it, the reason we got it, just didnt work for us. We had a lot of issues and we use real time and the system doesnt work that way and it was just really hard to use and keep up with. Review Source DS David S. Staff Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "A great scheduling tool " March 20, 2019 5.0 OnShift keeps everyone on the same page and cancels out many excuses that people use when absent or tardy. Get this tool so your staff show up on time and ready to work. Pros Onshift is a great app to help my staff know when they are scheduled to show up to work. It is most valuable when some staff are full-time and some part-time. I used to just print out the schedule and leave it out side my office. Now, every staff member gets alerts and reminders to come in to work. There are no more I forgot or I thought I was scheduled for tomorrow. All staff know when they are scheduled and expected to come in. Cons Some times the messages take some time to get delivered to the recipient. Review Source DE Deanna E. VP HR Used the software for: 6-12 months ### "Our transition to OnShift has been excellent, employees love it!" May 16, 2017 5.0 Pros The implementation team was outstanding. They are knowledgeable, available, take on extra work to ensure a smooth transition. They were great to work with as we first implemented OnShift, then had a payroll vendor change. They went into the new payroll software for us and actually wrote the report we need to transmit data to and from payroll and Onshift vs. just telling us how to write the report and then test it. Going above and beyond like that makes them a valued partner. Review Source Daniella B. CNA Hospital & Health Care Used the software for: Less than 6 months ### "Quick And easy communication with every employee" July 3, 2020 5.0 Pros How at a click of a button I can see my schedule any messages from my company I get rewards for my performance as well as I can request days or time off with a click of a button. Cons Wish it would show more details on certain tabs. Review Source JC Janet C. Realtor Real Estate Used the software for: 6-12 months ### "Seemed like a great product" February 28, 2022 5.0 Pros I liked the presentation of when services were first set up. Seemed like a great product Cons Wish it would actually do what it's supposed to do. Review Source RS Riley S. Server Restaurants Used the software for: Less than 6 months ### "Easy to Use, Very Convenient!" October 23, 2018 5.0 Pros It's very user-friendly, and simplifies shift scheduling and picking up extra shifts or requesting to have a shift off. As an employee, it's a very convenient application for creating, viewing, and editing my work schedule. Cons While it does give you the option to see who you're working with and how many others in general are already scheduled on a particular shift, it does not seem to have this option when viewing potential shifts to pick up. It would be more helpful to know how many people are already scheduled, to see if it's even worth requesting to schedule yourself for. Review Source pG penelope G. CDM Food Production Used the software for: Less than 6 months ### "First time user" August 23, 2022 4.0 My overall experience has been good. The more i use the system the better it gets. Pros That onshift uses a templet that helps filling out your schedule for you. I cut the time in half. Cons There is alot going on and sometimes its not easy to navigate. Review Source AW Angela W. Nursing Home Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Inexperienced" January 24, 2020 2.0 My company bought this for several nursing homes. All administrators are disappointed and frustrated. Pros There is a phone app for the employees to use. Cons Very difficult to learn. No face to face training available. Staff lack knowledge of long term care norms which make it difficult to understand the needs of potential customers. "Trainers" are demanding and inconsiderate of the time of their customers, often rude. Initial presentation is off-putting making it difficult to proceed. Not a good company to work with. Review Source Similar Products Featured