Who Uses This Software?

M-Files excels as a solution in small to medium sized businesses that rely heavily on paper-based processes. M-Files delivers high value to businesses in highly regulated industries.


Average Ratings

123 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • M-Files
  • www.m-files.com
  • Founded 1989
  • United States

About M-Files

M-Files provides a next generation intelligent content management platform that improves business performance by helping people find and use information more effectively. Improve workflow, increase information reuse, eliminate redundancy, securely control content, and avoid conflicts and data loss all in a single, intuitive content management solution that integrates with Windows Explorer. Thousands of organizations in over 100 countries use M-Files for managing their business information needs.


M-Files Features

  • Collaboration Tools
  • Compliance Tracking
  • Document Archiving
  • Document Assembly
  • Document Indexing
  • Document Retention
  • Electronic Signature
  • File Recovery
  • File Type Conversion
  • Offline Access
  • Optical Character Recognition
  • Version Control
  • Audio Content
  • Customizable Templates
  • Document Indexing
  • E-forms
  • Full Text Search
  • Image Editor
  • SEO Management
  • Text Editor
  • Version Control
  • Video Content
  • Website Management
  • Archiving & Retention
  • Collaboration Tools
  • Content Lifecycle Management
  • Digital Asset Management
  • Document Management
  • Electronic Signature
  • Information Governance
  • Mobile Access
  • Search
  • Version Control
  • Workflow Management
  • Audit Trail
  • Chat / Messaging
  • Collaboration
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Encryption
  • File Synchronization
  • Search
  • User Management
  • Version Control
  • Workflow Management

M-Files Reviews Recently Reviewed!


Go-to application for any Digitization Project

Apr 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The thing I like the most is the seamless integration with Microsoft products. This made it easy for implementing the use of M-files into our office workflow (it works well from within Outlook, Microsoft Office, even Windows Explorer).

The creation of a Workflow is made very easy via a graphical workflow editor. Just a little learning curve and we are able to setup the different manual processes into a solid digital workflow for the office (e.g., filing for leave, routing of papers for approval, storing scanned copies of contracts and any kind of document in the office).

Cons: When implementing on a large scale (e.g., company-wide) we really had to sit down and plan out our licensing arrangement. Note that M-Files comes in a variety of licensing options (e.g., read-only, named user, concurrent user). Some offices can possibly share licenses (but number of active sessions will be limited). Planning out the best license option is quite a task since we were woking on a limited buget and we had to optimize the value-for-money setup we can have.

It can also be a bit overwhelming for new users. We had a bit of difficulty in the deployment since we had to train all the users (who found it not so intuitive at first). But then, after the training, it has then been integrated well for our daily use.

Overall: M-files is a must for any company seeking to implement digital transformation initiatives in their company.

I love best is its extensive feature set and seamless integration with Microsoft products (e.g., office, IIS server, MS SQL, Windows, etc.)

The workflow feature is easy to customize, setup, and implement. It will change the way you deal with paper documents once you experience how easy it is to digitize, and manage your documents.

The OCR functionality is a beast! Just like having Google on your local repository, reading through the very contents of your digital documents.

Great Document Management System with lacking support

Apr 18, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - User-friendly for end-user

- Blows SharePoint out of the water

- Highly customizable on the back-end (custom workflows, external database connections)

Cons: - US based technical support is non-existent

- M-Files will respond immediately if you want to purchase more licenses, but when there is a problem I can't get any support

- Once had a call with a "senior" M-Files consultant that had been with the company for 3 months(!) Needless to say, he had no clue what I was talking about. That was the last time I engaged M-Files for paid for consulting hours.

Overall: M-Files is really a great Document Management System with many features, yet easy to use for the end-user. It has advances features like data synchronization between locations, as well as connecting to external databases and support for Dynamics 365. The workflow builder allows a lot of flexibility as well.

The only downside is the support. Over the years, the US office has deteriorated. In the first years, there were resources in the US office from Finland. Great consultants that assisted us in setting up the original deployment (that was 5 years ago). But in recent years, the US office doesn't seem to know much about the product and they've devolved into a sales office without technical expertise.

So if you are buying the software in the US and need something customized, be prepared to figure everything out by yourself. You will not get help in the US timezone.

Recommendations to other buyers: - Please understand your product inside out. Have a DEV environment up and running, so it's easy to communicate.

Vendor Response

by M-Files on April 25, 2017

Thank you for your comprehensive feedback. We love it when our customers have such great things to say about the solution. We also appreciate the comments about your experience with the consulting team. We have shared that feedback and will reach out to you directly.

Wish we had M-files sooner!

Mar 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: -ease of searching

-customize features

-document version ability

-youtube videos

Cons: -the biggest delay in rolling out M-files to our organization was that there was no model in which to consult. No prescribed list of document types or a model to play with.

-From a records point of view, document retention should be built in somehow. We create thousands of documents daily and while some are permanent retention, most are transitory and should have a review process. I've been left to conduct record audits and manually determine record value based on a number of factors of the documents.

Overall: I've been working with M-files for 2 years now and I can't imagine my professional life without it. I am the Records Administrator for my organization and therefore my concern lies in retaining record history and valuable documents. Of course this is facilitated through comprehensive database searches. I have appreciated the ease of use in the M-files interface and the various features that we now have for documents that simply were not present in traditional folder structures. I've trained close to 100 colleagues on this software with great success. M-files does an exceptional job of allowing everyone to work in a way that is natural and comfortable to them, while simultaneously allowing everyone to collaborate, work together, and find each other's documents.

Recommendations to other buyers: Before deployment, the IT Team needs to work closely with the Records Administration and closely with the end user. Get the end user's input in how they work. We used a Business Analyst for this role in determining the document types which are used in Class. This way, our dozen departments, while performing different tasks, are all using the same taxonomy. -We've built our own in-house manual

M-Files saves time!

Apr 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use so staff acceptance is universal. It saves time by providing access to information that was previously unattainable. It reduces errors and saves money. M-Files can do anything for a company because of the way it uses metadata, workflow and objects. It is a Swiss army knife of software that relies on configuration not coding. It integrates with MS Office & Outlook and talks to other software to share information which reduces data entry. The mobile apps are amazing, you can take a photo of something on your phone, upload it straight to M-Files and have Workflow kick off immediately. M-Files is simple to use and powerful for organisations of any size.

Overall: There is a strange current normal in global business that 99% of companies accept: Staff either can't find, or it takes a long time to find, the information they need to do their jobs quickly and efficiently.

M-Files provides anew normal: Staff can securely access the correct information instantly from anywhere!

This is a total paradigm shift for any company and the time and cost savings are incredible!

Recommendations to other buyers: M-Files is document management but it is so much more as well. It can manage CRM, HR, Assets with periodic maintenance, Quality Management, Workflow, Contract Management - you name it and M-Files can do it.

Most easy to use EDMS which ticks ALL the boxes

Apr 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Ease of Install

Availability of data and documents

Cons: Search for trailing substring characters.

ie if I'm looking for a serial number that ends or contains 1234 there isn't a search option.

Overall: Searching for documents or hand written notes. Documents prepared by others and missing emails sent by staff.

All a thing of the past.

Its all in M-Files, found in a third of a second, and available on tablet, phone and desktop.

We use nothing else for any document we prepare. Hand written notes from meetings are scanned in on the photocopier and sent straight to M-Files.

When you need them again, search on the company and, bang, fresh as a daisy.

My guys need standards documents in the field, lookup on the phone and they have it. No calls back to the office taking up the time of 2 or 3 staff members reading things out.

They can also edit and add photos as they go.

Could not recommend M-Files more highly.

Old file systems and window search is dead, bid them good bye and join us in the future.

Recommendations to other buyers: Download the trial, install the demo, try it, Love it. Justify the cost, and buy it.] It will be the best money you spend and will save you the cost is saved searching in weeks.

Vendor Response

by M-Files on April 25, 2017

Anthony, thanks for the positive feedback and we are so glad to hear that your company is enjoying efficiency gains in a number of areas using M-Files.

Tremendous value from using M-Files

Apr 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality

Stability

Price

Support

Ease of use

Cons: Cannot come up with something

Overall: Solution Management is a software reselling company. We use M-Files to manage documents and as our CRM system managing the full sales cycle with lead generation, opportunity management and communication with customers, contract management, all our projects, internal HR and finance management. Before M-Files we used traditional folders and Dropbox, but we suffered from not being able to find the correct versions of documents and made a lot of double work when making proposals, contracts etc. With M-Files we believe we have increased the value of our company by having all information assembled one place, using standard workflows for all processes including opportunity management, making proposals and contracts using templates and in general just being on top of all information in our company. M-Files gives really good value in terms of accessibility of information, security, functionality. If there is functionality you want different to what M-Files offer, you can in a controlled way develop scripts and applications giving you exactly what you want. We have used M-Files in 5 years, and it has never been unavailable. Top class simply.

Recommendations to other buyers: Spend some time during your 30 day free of charge trial to try the simplicity of setting up M-Files to fullfill your own requirements.

Out of the box experience

Apr 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that I can define a solution with the software that fits our business.

Cons: I think the professional services are expensive and cost prohibitive. That is not a problem with the software but it is a problem if you want to leverage the product. You really need in house expertise if you want to get what you need from the software.

Overall: Mfiles comes with features out of the box that get you started but the real value comes once you start modeling your business processes utilizing the functionality of the core software. I have been very successful at modeling our business processes using the software. I am always amazed with what I can do with it. You can do a lot by simply configuring the software and even more if you want to write a little code. I am very happy with the software and would recommend it to others. Don't expect it to be tailored to your business out of the box though. To leverage it you have to get into the Administration functions and then you can roll out the solutions to your users.

Recommendations to other buyers: Make sure you have someone in house that understands the software so you can exploit it without paying a large amount to get what you need.

Best software for managing your electronic documents online.

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We can manage and control of our documents online by this software. Very user friendly and ease of use. We can share our documents with other employees in our company. We can also set permissions that who can view and change to our documents. So it is very secure. It has a feature of back up and restoring of files to avoid data loss. We can also save our scanned documents and photographs in M-Files. We can also connect to different databases to get the required data.

Cons: M-files provide less customer support. The files saved at M-files store will not save in their existing format like .pdf , .doc etc. it will save the files in their M-files format which is bit annoying.

Overall: By sharing required documents with each other and with US staff helps us to making benefits.

Vendor Response

by M-Files on September 19, 2018

Thank you for the review and sharing about your experiences using M-Files. In your review you mention that files saved to M-Files do not store in their existing formats. I'm not certain about your configuration, but a typical installation stores all files in their native formats including .pdf, .doc. xlsx, .png, etc. M-Files can also be configured to automatically convert certain file types to others upon saving if desired. It might be so that your configuration is set-up in the manner you describe to maximize storage capacity.

Please consider contacting M-Files support about this and they can help to change your file saving format configuration if you desire.

Next Generation Business Management

Apr 21, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Retrieval of documents, and analysis opportunities.

Cons: It takes some adjustment to move from a linear filing sensibility to a meta-data driven system. I still think linear. But I am getting over it!

Overall: This product is a game-changer. Not only is your data retained better, it is retrieved quicker, work time is reduced exponentially, security is granular and well-protected, and analysis possibilities are endless! It is totally beyond me why anyone would use anything else to operate their business. SharePoint is nice for website management, but it costs you way too much as a tool to manage your business. Drop it now like a hot potato and get M-Files. It will save your company a ton of money in the long run.

Recommendations to other buyers: The security features blow other file-sharing software out of the water. There are Federal agencies in the U.S. that really need to consider this software, as of YESTERDAY, over what they are currently using,

Capterra loader

50-year-old Archives... digitized!

Jun 28, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: M-files works seamlessly with Microsoft products (Windows Explorer, MS Office) which makes it easy to incorporate into our daily workflow.

Our filing cabinet with 50 years worth of archives/documents have been digitally scanned recently, and M-files is our DMS of choice because of ease of use, integration with MS Office, secure vault features, OCR and powerful metadata tagging.

Workflow design and implementation are easy since it is done via an intuitive graphical interface.

Cons: Licenses do not come cheap. Just make sure to figure out the best possible license type to your use-case (e.g., Concurrent for offices which can share licenses).

Overall: M-Files is our repository of choice for all our digital assets. The M-Files server is secure, robust, and easy to manage. Files may be accessed via the main software, via an app, or even via a web browser. Plus, digital workflows have changed the way we work on documents, making it more streamlined, and efficient. We are confident that our archives and new files are safe from theft, loss, and unauthorized access.

Expensive, bad documentation, no debugging capability and bad support from the vendor

Feb 16, 2017
1/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: We are a german company that uses M-Files for some years. I'm the poor guy that has to configure the backend/server side. The basic functions are easy to setup, once installed, the server and client side runs well. The basic idea is easy to understand, documents belongs to classes ans has class-specific metadata attributes like "telephone number". Attributes can be linked to other objects... fine! What makes me sleepless nights is, that if the implementation of a little bit more complex things like right structures, workflows with many steps e.g., you're totally lost with M-Files. There are some different documentation pdfs, describing just the basic functionality - WITHOUT CLEAR EXAMPLES. There's the possibility to submit tickets (if you have a support contract). This tickets are answered after some days by (asian?) supporters. There's a lot of mail-overhead just to desribe the problem. In most cases the supporters does not respond to the concrete problem. The do'n offer, for example, a short teamviewer session to solve the problem on the customers system. That's can not be calles good support! M-Files provides the possibility to write own (visual basic) code, triggered by event handlers. This code can be written to a empty white editor (without any debug possibilities, or any kind of help to the programmer) on the server side. Notepad.exe provides more features! No Breapoints, no debug log output, the only way to debug own code is to rise exceptions that blows the script. That is 1983, not 2017! The API functions are not nice encapsulated, it's a nightmare to wirte own code...but required often - to customize and build workarounds for missing functionality. Logging in general...not nice. There's a "event log" on the server side. Some basic events are logged here, for example login, logout, document checkout... But it's not very detailed! If somethin went wrong, it's not written there. Maaan! The user frontend (windows client) looks nice and works well. The server side looks also nice on the first view, but many "nice" features are not implemented. Lists of 300+ Users... no search field, no possibility to select 5 people and delete them, you have to do tis one by one... I hope this (view from the administration part) gives you a small impression of the daily work. M-Files seems to spend a lot of money in marketing an nice small videos to bring the CEO to buy the product, but where are the videos describing the rights structure from the technical side? Nope!

Pros: - Usefull user interface on the client side - Good basic structure

Cons: - Expensive - Very bad support - Bad documentation - No usefull examples - Not self-explaining to the adminsitrator

Recommendations to other buyers: Don't trust the nice small videos that shows the "easy tu use" magic M-Files DMS. What counts in the daily use is a good support! Competent supporters that understands the problem and helps to solve it. If you are loking for that, you're lost with M-Files. The nice support ends after buying the product.

Full control of information

Apr 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly, available on any platform, all your information is accessible anywhere anytime. Using workflows you can approve invoices etc. even when you are out of office.

Overall: With M-Files we have full control of all sorts of information. Mails, invoices, drawings, memos, contracts and all other types of documents are available and easy to find for all relevant staff in the field as well as in the office. Tasks - once only as well as repeating tasks are documented and reminders sent to those in charge. Information is linked to customers, projects, people, equipment, tasks etc and you can sort and find it based on any of those metadata tags or even on full text search. A few seconds and you have found exactly what you need. No more paper, no more folders, never again.

Ajendico Pty Ltd

Apr 19, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the fact that we know where everything is in our office

Cons: If you sold this to a site that is not disciplined at loading files, you could still get in a mess so it's the type of product that you need to play around with before going live to get the design right

Overall: Took us a while to get the structure right and understand our choices but we had good training from our dealer. Once we got that right and locked out users so they could use the data but not update it and we controlled who could update and made sure they had appropriate training, it grew dramatically and is used heaps in our office

Recommendations to other buyers: not really, it's a great product and your videos and training notes are good and we have good local support. We want to be able to share some of the documents with our clients, so opening parts of our data up to the web at some point but it's not at the top of our to do list yet. We will research and contact our supplier when we are ready to get this project underway

Great flexibility to streamline our processes and information management

Apr 18, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexibility, the ability to customise it exactly to your organisation's need.

Cons: Support and documentation

Overall: We've recently implemented M-Files. It's very flexible and has made huge improvement to the way we manage our information and processes. It's easy to use but as with every new system it takes some a bit longer to get used to. The user guides are pretty minimal, especially from an administration perspective and there is not a dedicated support team that can help with queries. You are relying on the community of users (who are general very responsive and generous but may not necessarily respond to every query).

It is good value for money but for a small charity like ours it's a huge investment but I am glad that we made it.

Vendor Response

by M-Files on April 25, 2017

Thank you for your input about Customer Support and documentation. We are focused on improving the administration portions of our User Guide. As always, if you run into specific errors or unusual behavior, Customer Support can assist you in your efforts. However, more complex scripts and general assistance or debugging are best handled by Consulting as they can assess your needs and requirements.

Highly Recommended DMS

Apr 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility, Very easy to learn, Minimal end user training needed, Major updates and features added twice a year. Smooth office integration, Easy to integrate with ERP databases, Many layers of security including encrypted SQL database.

Overall: M-Files is highly flexible and can we easily customized to any needs you have. Most things done even need the assistance of a developer.

It is a very stable platform and we have nothing but good things to say.

Our organization is about 200 people and we use it for everything from HR documents to order and shipping related documents, as well as compliance documents and workflows.

Good Document Management Solution for most businesses

Apr 28, 2017
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: User Interface is the same no matter the platform. The database residing in the cloud and off local servers is a huge plus, especially for off-site workers. But the structure and speed of the M-Files server is fantastic. Fully customizable to however you want to track your documents and tag your metadata. Tasks and Assignments were a huge plus. Plug-ins for Microsoft Office products all worked very well. Versioning of the documents was awesome. Working on documents locally and then saving incremental changes back to the server dramatically increased speed of working documents for us. (CAD drawings in particular)

Cons: We had 3 things that prevented us from being able to implement and use M-Files to the full.

1. Does not work with Revit's Central Module! Almost all of our architecture projects are built in Revit and they all utilize the Central Module to be effective. M-Filee's inability to comply with this, made it unusable for us.

2. User Interface was difficult for implementation. Many in the office are used to and prefer the windows folder structure and found that our method of tagging metadata and the general UI experience to be too time-demanding and different from what they were used to.

3. When the files are saved on the m-files server they are not saved in their native format (.dpf .xls. doc) they are saved in M-Files format. M-Files has an export feature that supposedly should allow you to get the files back in their native format. We did not like that option we wanted a way to be able to look through the M-Files vault, distinguish which files are which and then be able to save them back in their original format.

Overall: Learned what we did and did not want in a Document/Content Management Solution. We are currently shopping around for a better option.

M-files for Engineering

Apr 19, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, appearance (good user interface.

Cons: Did not really have the capabilities with regard to AutoCAD documents that we were led to believe it had. These capabilities have had to be developed by M-Files, which has taken a long time.

Overall: My primary interest in using M-Files is with regard to AutoCAD drawings. I think the final product that will be delivered will be great. However, during our vetting process where we were evaluating a couple of different products, I specified my "must haves", and we were told by the salesman that "M-Files can do that". He probably knew that if it couldnt, it was a deal breaker, so its hard for me to fault him. However, after committing and going through the discovery process, it became apparent that the product had been grossly oversold in terms of its capabilities to deal with AutoCAD drawings and especially Xrefs. My requirements had been clearly stated in the scope of work document. As I said, I think the final product that is to be delivered will be excellent, and to M-Files' credit you are honoring the scope of work committments, but it has taken much longer to get the final product delivered than I ever imagined it would take. Hopefully we will get the final product for testing in a few days. Fingers crossed.

Vendor Response

by M-Files on April 25, 2017

Thanks for taking the time to provide feedback, Scott. We are sorry to hear that there have been some issues related to managing your AutoCAD drawings and appreciate your patience as we work to solve them.

Crisp, clean, custom product design and easy to deploy into historical low tech savy organisation

Sep 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Can be customized to suit any business requirements. Great use of the workflow functionality, historical tracking and document management. M-Files was easy to deploy into organization due to simple UI with a great look and feel.

Cons: The fact that it now makes me want to convert everything I do onto the M-files platform and the amount of additional projects which have stemmed out of the roll out of a single requirement. Opened a whole new look at our business document process management. Wish we had found this sooner.

Overall: Improved visibility of process, central repository for document management and a true understanding of process challenges which were previously hidden by paper workloads.

Small Business User

Apr 19, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: User Friendly, Have more control over my own company and set up.

Cons: Would like more search fields to narrow down a search. Takes a long time to get support for more in depth help like syncing other programs. When working on a project we have to try to get 3 people on our side to match up with one person on yours sides schedule. The support is not very flexible.

Overall: Overall M-Files is a great program. There is always room for improvement just like any other software program out there. My favorite part is that I don't have to pay someone else to make changes to my own company on the back end. I have almost full control over that aspect.

Vendor Response

by M-Files on April 25, 2017

We appreciate your feedback about Customer Support and will work to improve our scheduling flexibility.

Feature packed product for a low price entry point

Apr 18, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to store information and allocate access to particular user groups

Able to customise look

Workflows are good

Cons: Metacard config needs improvements to make it faster to use and organise

Admin access needs more granularity.

Overall: We reviewed many software providers before deciding on M-Files and it was a choice based on features, support and value for money. M-Files has become a valuable tool in our organisation.

The ability to customise almost everything from the way it looks to the way it functions with workflows has really allowed us to solve a lot of issues we had with storing and retrieving our important documents and information.

M-Files comes as a blank canvas, so it is important to look at the sample vault and then work with your channel partner to plan your deployment, but as you start to use it, you realise more and more that it can do.

I would recommend this to any business looking to implement a DMS

Two Thumbs Up!

Apr 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Easy to use

- Keeps files organized

- Allows for accountability as well (who recorded/uploaded what, when, etc)

Cons: Number Formatting (no commas allowed, so 1,000,000 looks like 100000...not a big issue, but could be something for the future)

Overall: M-Files has helped our organization to run more effectively since its integration. Organizing, maintaining, and sharing files has never been easier. Very effective and easy to use.

Recommendations to other buyers: Adding the number formatting would be ideal, as explained above

A different way of thinking...

Apr 18, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's approachable and it works as an Add-In with other Microsoft products.

Cons: It is a little expensive for small businesses. It has so many features that we are not using because we don't have a designated IT person on staff to help to understand them all and put them into practice.

Overall: M-files was certainly a foreign way of thinking about our file management. However, once adopted it has transformed how our company thinks about WHAT is being saved and moved from place to place.

Modern & Flexible CMS

Apr 18, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of having access to all of your documents

Cons: I wish that there was some built-in functionality for doing validation for workflows.

Overall: This product brings managing & accessing your company documents into the 21st century. The ability to access all your documents from in our out of the office on any internet connected device is a game changer. No more needing to share files via dropbox or OneDrive. This product can do it all either with built-in functionality or via their API's.

Recommendations to other buyers: We have never been able to get the Chrome plug-in to work and it never seems to detect it.

Vendor Response

by M-Files on April 25, 2017

We are sorry to hear about your issues with the Chrome Plug-in and will reach out to you directly to address this issue.

M-Files helped us get our document management under control.

Mar 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: M-Files is a fantastic software for getting your file server and document management under control. It helps secure our files and teaches employees to be more careful in what they share due to its classification system. It was relatively easy to deploy and setup.

Cons: It can be a tad bit pricey however it does its job well and once it is deployed you can see the value in the cost.

M-Files more then a DMS

Apr 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very Flexible

Easy to configure

Workflow engine well design

Pricing stucture make affordable for SMB or Entreprise

Cons: API document not up to date

Overall: M-files as a object oriented approach that let you customize the software for any information that you want to manage, i worked with many other DMS and competitor could compete with m-files

Recommendations to other buyers: I will recommend to use a third parties integrator instead of M-files direct.

Gold Business Technologies - Kamloops BC

Apr 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: simple to learn, the user interface integrates into customers windows environment like nothing else i have seen.

Very powerful under the hood and IT department see's great benefits to help manage their day to day issues and information management.

Cons: Haven't found any limitations since the new contract module was launched

Overall: I have been working with M-files for close to a year now and have of course learned in that time that M-files offers the most comprehensive information management solution than any other products we have had at our disposal. Our customers that need a solution are amazed at the power under the hood and the simplicity M-Files offers from the UI.

Recommendations to other buyers: learn the user interface to be able to show clients how simple it is.

I love the ease of use and the technological advantage that M-Files 2018 provides.

Sep 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: its ease of use, its flexibility to configure, its metadata approach, its visionary approach towards intelligent information management, its platform thinking, its integration possibilities, no more silos, etc.

Cons: The iOS environment is not yet state of the art, however M-Files and its partners are working on a client.

IT Supervisor

Apr 18, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Reliable, easy to use, a good database program.

Cons: Nothing to mention

Overall: Management of Change - Where M-Files users respond to a topic and must be current.

AutoCAD files dump into M-Files - Users can view documents about the factory.

Over all M-Files works well and a person is dumping AutoCAD files on a daily basis into M-Files. Dennis Street has helped with many questions. A good guy to deal with.

Best application ever!

Jul 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The posibilite to integrate M-Files with the data of other applications running in the company. So we benefit from the data that we had validated over the years.

Cons: Some problems with the length of some of the names documents. there is problem with documents that have more than 250 characters

Generally good but would like to see more functionality particularly with search and view

May 01, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Having a single Repository for our documents and not having to save/search by location simplifies things

Cons: Adobe DC issues blank/corrupt and/or not saving (but not giving an error). When I add a property of AKA the AKA does not default off the Real Estate & When I then search by AKA the new docs not found (unless I have manually added AKA). Can't add doc to multi-file by file/save as. Can't file/save as/replace e.g. open PDF in Acrobat to edit it must save outside vault then Replace file with. Want more operators in search & view: like, is not =, or, wild card. Want to be able to create a new view directly from a search result. Want ability to split/save multi page PDFs. eg 10 invoices as single PDF we currently have to split/save outside vault first.Manually created permissions are complicated. Need to use windows command `open with for likes of Visio want it to be able to open app by default based on file type. Want more options for notifications. Error msgs do not define the issue clearly. eg `cannot call methods on mftextcontrol prior to initialization; attempted to call method `setToeditMode which we often receive when saving a new document

Overall: Single document repository, simplified document retrieval

M-Files is a powerful document management system with a great user interface.

Apr 28, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User interface - it's familiar yet flexible, and very powerful. It's obvious that a lot of time was spent developing it.

Connectivity - the ability to pull indexing data from other databases is an incredible time saver and keeps records accurate.

Power - the way metadata can be parsed, re-used, and filtered is a huge benefit for naming conventions and searching and sorting files.

Cons: It would be great if platforms other than WIndows were better supported (Mac, Linux). I would like to see dedicated clients and better Chrome plugin support for non-Windows systems.

Overall: Huge time savings, improved project management.

It has really helped our business stream our document management, saving lots of time!

May 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: M-Files is really easy to use as it integrates directly with Microsoft windows.

Tracking document changes are great.

Searching for files is very fast, even in the cloud.

Once properly setup it is really great, We used an Australian company, they know pretty much everything about it!

It is cheaper now.

Cons: Files have to be saved with keywords so they can be found easily.

You really need a third party company like to help setup automation and workflows to get the full benefits.

Overall: Save time with document retrieval and looking for files. Tracking document changes. Taking photos on phone and document scanning is great.

the ease of using this software is great I really enjoy working with it

May 03, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of search and finding what I need. the program allows us to save multiply clients in one location. training new employees on the functions is easy.

Overall: The benefits is placing all our clients in one location. Having all employees access the files and doing work quicker. saving space on computers.

Changes everything!

Apr 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Scalability, ease of use.

Cons: Can be expensive to implement

Overall: M-Files continues to become more valuable for our agency every day. Starting with one department at a time, we've realized many benefits of implementing workflows and classifying documents. The scalability of the software allows for great flexibility. If you can think it, M-Files can do it.

It's the best DMS I ever worked!

Apr 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that it's not only a common DMS but we can develop businesses processes with electronic documents and all the workflows, notifications and views features.

Cons: Nothing to declare. I really like to work with the software. It would be a good idea to have a UK 24hours support.

Capterra loader

Easy to learn, understand and to use. I allways find what I'm looking for

Oct 12, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I allways find what I'm looking for when I search in M-Files, but alsow when I go to views that is build by administrators or myselves.

Cons: I could have been integrated bether with SharePoint, but I have heard that this is coming :-)

Overall: LinkedIn

Early adopters of M-Files--still great

Apr 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: supports big files and small files

adaptable to our environment

Cons: Java glitches

Overall: We started with M-Files 5 years ago in its early release. Along the way, updates have been relevant and it has been adopted by our company to a great degree

Recommendations to other buyers: I would suggest a strong change management plan when implementing.

its okay..

Dec 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: it`s a great way to keep things in the right place and send in things to your corporate office

Cons: it has a out dated look to it, so you have to really get to know the program to understand it completely.

Overall: overall it was not terrible, it could have been more up to date, but it is kinda easy to use as long as you have someone to teach you i doubt that you could figure it out on your own.

What I was looking for for decades as proffesional

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: "Painless spine transplatation" for majority of companies. Regardless of how they existing ecosystem.

Pros: Ease of use, minimum invasion of existing systems <> easy integration, vesatility. Paradigm shift from Where to What. Robustnes once configured.

Cons: Lack of companies who can deliver full potential of this great piece of platform. Not well known among proffesionals.

Great Product

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I support M-Files for a customer and have found it to be very easy to work with (from an IT-perspective). My customer absolutely loves it. I have to admit, it's a slick product and the idea of having 1 place that indexes all of the content you can throw at it, whether you're in the office or mobile, is amazing.

Cons: Really no complaints. I have not had any issue nor has my customer, and they've used it for many years.

Vendor Response

by M-Files on September 26, 2018

Thank you for sharing about your of M-Files! Please let us know if there is anything we can do to further improve you and your customer's experience with our product.

M-Files is a great ECM solution

Apr 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: No idea

Overall: We use M-Files for invoice processing, contract management, HR documents and of course also for our workflows. Everybody within our company using M-Files likes it very much.

Recommendations to other buyers: Yes, strongly recommended to any entreprise

I use M Files daily at work and it assists me very well

Jul 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how you can look up information using any key word you plan to find in a document. Whether a name or account number or anything of that nature. Everything uploads pretty quickly and you can click and slide what you need right into an email.

Cons: I honestly cant find anything I don't like about it. Its very helpful. Easy to use. It does literally everything I need it to do.

Overall: its very easy to use, you can attach the documents to emails quickly and its easy to find whatever you need.

Easy to use

Apr 28, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Ease of finding what you are looking for. You can easily find documents by searching any combination of words, phrases and metadata information.

Mfiles is a great product

Sep 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and complete lot of functionalities and evolve regularly to bring new functionalities make live easy

Overall: Classify my documents

Great Support! Installation was a breeze.

Apr 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We attempted to use a competitor (Square9) and after months of issue after issue and broken promises we made the switch. MFiles has a great user interface especially for MFiles Admin (setting up document classes and metadata fields) and the web access is seamless.

Cons: It was a little pricey and we don't have it fully implemented but we have already seen operational efficiency go up dramatically in our processing department alone.

Overall: Document Managment

A lot of happy customers

Aug 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and very fast to find what I search short implementation time. Just great to see happy customers

Solid Doc Mgmt

Apr 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: full featured

Cons: Support and consulting depts are not very coordianted. Automated Import tool is a facepalm.

Overall: although getting off the ground was challenging, using the app once all staff is trained up is efficient. Admin tool is straightforward for archive management.

Recommendations to other buyers: I'm certain it will get better, just vet hard for your use.

Vendor Response

by M-Files on April 25, 2017

Thank you for the feedback! We will continue to find ways to improve coordination between the Support and Consulting teams in order to optimize the success of active projects and address technical issues.

Been good so far

Apr 28, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The search engines mimic most standard search engines, making for ease for training.

Have the ability to set up views which is great for people who have a set of documents that they need to see often, thus making it so that you can go into the view rather that setting up new searched every time.

Cons: Several functions are tied to add-ons that come at additional cost, that would be nice as part of the standard package.

Overall: Provides organization of documents, prevents documents from loss of misplacement, provides the ability for multiple access points by a number of people, thus minimizing the number of people who come to our office looking for documents.

Our data is safe with Mfiles

Apr 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cost and licensing.

Cons: None

Overall: We were using and OpenText product Alchemy and were experiencing a lot of corruptions and some lost data. We looked at a half a dozen other products and finally selected MFiles a year ago. Everything is running smoothly now and we only beginning to use all the features of MFiles.

M-Files

Oct 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The product offers management of documents, handling compliance and easy accessibility to those items which need constant updating or being produced.

Cons: At times it can be a bit difficult to store and be able to manipulate different the same documents for various client needs but that could be part of the learning curve.

Overall: Our organization is looking into a couple of products to better improve our time management and the ability to get documents to clients and we are still fine tuning which product will best suit our firm's needs. Overall this trial was very informative.

Great product

Apr 18, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of finding documents.

Cons: The training is geared to tech's and for an admin as myself, it's not easy to complete and understand the set up.

Overall: I use M-Files primarily as a filing system and love that I can retrieve old and new files in seconds.

Flexjet / M-Files

Apr 18, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The functionality of being able to store and find files is great for the price.

Cons: Support and address issues is painful. Support is more about trying to find how the user created the problem than trying to address the problem. Support just needs to move faster.

Overall: Working with M-files has been very difficult. Their process is very slow. As a company we like to work fast and M-files has 10 steps of evalution versus just fixing the issue. The idea of resolving the issue is sending us articles for us to fix our issues. I really like the overall product but I am concerned when something breaks because it takes forever.

Recommendations to other buyers: Focus on Service and get additional experts on Salesforce connections.

Vendor Response

by M-Files on April 25, 2017

Thank you for your feedback about our Customer Support team. While we do need to pinpoint root causes when troubleshooting, we will look for ways to expedite a solution more quickly. We have also passed along your comments highlighting a need for better Salesforce Connector expertise to our team.

Keeping up with all the files is now easy

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is great! I've been using it for some time now and have had only positive impressions. Loving the version control the most. This is a life saver especially for my line of work where I am having tens of emails daily containing file which are going back and forth for updates and whatnot.

Cons: I haven't found any cons about this software so far and I am glad I haven't.

Vendor Response

by M-Files on October 25, 2018

Thank you for sharing about your experience with M-Files! We are so glad to hear that our version control features are helping you to keep track of files in a use case that demands precision and collaboration. I can see how a translation and localization business such yours would benefit greatly from this feature as well as from our workflow capabilities.

Ok product

Apr 24, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Microsoft format

Cons: Services & support

Overall: Can be slow need better customer service and training. Good videos. Dealership provides poor support and follow up

Recommendations to other buyers: Giving a review to another potential client this week

Apr 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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M - Files Review

Apr 18, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: User friendly

Cons: Reporting function

Overall: M- Files is a great document management device. It's very user friendly. There are a few things I would change, the reporting function is not as useful as i would like. It should have more capability to search and export more records. The search function should be changed to include "between"

after using Mfiles for 2 years now I can honestly say best DM out there.

Apr 28, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the full functionality and the ability to customize the software and views to fit all my users and our processes, plus the built in workflow.

Cons: it could have a few more halt options so people do not end up having to do the same functions twice or even a notification that says it did what you asked. I know its ticky tack the software is great!

Overall: we have seen a jump in productivity and also the paper has been minimized inside our processes

Support is always very frustrating!

Mar 22, 2018
1/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

Comments: I only call them a couple of times per year for support. But, every time I do I find tremendous resistance to help out. So, if you're looking for excellent support, don't buy M-Files!

Pros: The program works well and helps our office to stay organized. We can quickly and easily find documents.

Cons: But, support is always very frustrating, because they have a million rules of what they can or can't do. The attitude is never - how can I help you?

At first I was impressed by M-Files, but disapponted after using it

Apr 24, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: Originally, it appeared to be very user friendly and I thought it would be a lot easier to use than our previous archive system.

Cons: The search function is horrible. Previously we used Alchemy, which seemed pretty basic so when M-Files was introduced, I was excited to get into the new program. That is until I tried finding documents. When I try to search for a quote number, I get hundreds of results. If I want to refine my search I have to click on a bunch of stuff and then I still have to fish through the results to find what I am looking for.

M-Files gives me means of organizing documents for fast retrieval with parameters of a certain file.

Jul 02, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: The main feature that I like most about this system is the workflow creation where you can convert your business process into a paper-less and effortless process. Proposals, approvals, routing memos, etc. can be done via the computer no need for physical papers and appearances to the concerned people.

Cons: The thing that I am not well pleased with the system is the complexity of the program. There is a need for serious training to be able to use the full functionalities of the system.

Vendor Response

by M-Files on July 05, 2018

Thank you for taking the time to submit your review of M-Files and for sharing your experience with our software with others. I have made note of your insights on training and have escalated this to our support and product management teams.

Powerful & Easy to Use

Apr 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of user adoption

Cons: Haven't found any after 6 months of use

Overall: Easy for any employee to adopt and organizes our information to help use be agile and informative to our clients.

Recommendations to other buyers: None today

Review for M-Files

Nov 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: New solution to organize your file on the cloud, you can go anywhere and easy to access

Cons: It is take cost monthly for my business.

Transformational

Apr 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of deployment and integration with Windows

Overall: M-Files has opened the doors to giving easy access to business information for all our staff, from sales to technical.

Capterra loader

Great Product

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the speed I get when searching for a document and the control-ability of determining what will show up when I look for a docment.

Cons: The views that can be made are amazing when I can make the view correctly. The process to create a view can be confusing. I love the how specific the views can be, it just needs a better step by step on how to customize for more complex views.

Overall: Overall it's been a great product that our company has been in the process of incorporating into our tool bucket.

Extremely satisfied

Apr 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very customizable.

Easy to navigate and learn

Was able to make it work as management solution as well

Overall: About 3 years ago we realized that we must deal with our file situation. After searching for all this time we finally found the perfect solution.

We are in the auto body repair line. Throughout a repair process files must get accessed by several different individuals at once.

M-Files works for us because not only does it function as a digital filing solution. We are able to customize it to use for management as well.

M-Files help

Apr 18, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: able to paste into files

Cons: pulling out data

Overall: The functionality needs some work especially on pulling out data and creating marketing lists.

The system only allows for a certain number at a time.

Recommendations to other buyers: just needs a little tweaking

Vendor Response

by M-Files on April 25, 2017

Thanks, April! We will reach out to you directly since there are some great ways to manage data extraction and exporting in M-Files.

Excellent solution

Apr 24, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Search, organisation, assignments.

Cons: Synchronisation not good. Would like to be able to get reports more flexibly.

Overall: We are a micro business that is expanding rapidly. Document and case work management is a pivotal part of the business and it was clear traditional Microsoft solutions weren't flexible and were cumbersome. M-Files has been implemented for 4 months now. All users have adapted to it easily. Apart from a few teething issues we have found the software adaptable and easy to integrate. The search function is phenomenal.

One cal rely on it completely

Dec 10, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: One can try it

Pros: When a document is printed, all the metadata (approvals) are printed with it. No need to hunt down separate approvals to print out and attach. Tool can handle single approval types of documents as well as docs requiring pre and post-approval.

Cons: System is difficult to navigate to see all docs without doing advanced searches. I don't like that I can't get a personal version for my home

From the guy in charge of implmentation

Apr 19, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Overall, pretty good. There is a ton of cultural and behavioral issues to document management that software cant cure. M-Files would do better if it helped on these issues with an e-book or cultural audit tool before starting. Another idea is to really stress the integration of systems such as ERP customer listings etc. into the system so the naming remains the same.

Additionally, a duplicate finder would be a really hand tool. Overall the software is a reasonable price but spotty implementation and not getting culture change will undo the software.

Vendor Response

by M-Files on April 25, 2017

Thanks for the feedback, Greg! Your idea about creating material to address common cultural and behavioral issues is a great one and we have passed your comments along to our team.

M files establudhed user

Apr 24, 2017
1/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use - value for money

Cons: Some aspects not as intuitive ad they shoild be

Overall: Overall good, worth taking the time to fully define before implementing, technical support good but sales support can be slow to respond.

Recommendations to other buyers: No

User Interface

Apr 26, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Workflow and Document Management capability

Cons: Lack of User Interface customisation.

Overall: M-Files has a powerful backend for workflow and document management. My only negative feedback would be that there is no built it UI designer. It will be great if organistaions can use their own style guide, and logos instead of the default M-Files one.

Recommendations to other buyers: In the forms, there should be an ablity to multiple objects the same way you can add multiple stings or numbers.

hits the mark for some features, documentation could be better

Apr 18, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: allows us to better organize files

Cons: some admin functions are cumbersome

Overall: I'm implementing MF for various company needs and have found much of MF very helpful. I'll mention a few concepts I hope they will develop solutions for: Import value lists, allow common views to be organized into something other one long list of common views, provide much more detail documentation on workflows

Great Product, Customer Service needs some work

May 16, 2017
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to search a word or phrase and it will pull up all of the items with that. I was able to help my client get the organization she needed.

Cons: Importing Contacts, the account manager and CSR had no idea what they were talking about. I did a conference call and the CSR fumbled his way through it and there was still no resolution.

It's all about the partner and project expectations.

May 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: If the vendor does not really understand what you are trying to accomplish the product may not meet your needs because of how the vendor configured it. Experience in your industry and sector is critical.

Pros: It seems fairly easy to use, and with some of the addins you can do some neat things. The workflows are powerful. Much cheaper to implement than sharepoint, and probably a much better solution.

Cons: Complexity can be high. Multiple-classification of documents not intuitive, nor how rights and retention apply with multiple-classification. The support model is not good. The only option for support is to go to a third-party vendor as you cannot contact them directly. Depending on the vendor, this may be seen as an opportunity to bill more at every issue.

Great document management tool

Apr 24, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: M-Files is easy to use which is key for these types of tools, integration with Microsoft Office is key and the search is very user friendly.

Cons: None really, maybe better support for non Windows platforms like OSX and Linux. There are add-ons which cost extra, it would be nice if they were part of the main package.

M-Files is a ECM Force Amplifier

Oct 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: M-File really stood out, with all the other suggested solutions needing you to migrate all of your content to them. There is a lot of planning that has to go into that process. My client needed a solution implemented yesterday. I highly recommend M-Files. I suggest you get the free trial and see for yourself.

Pros: When a client needs help managing their files it's usually pretty simple. That is unless that client is using every file storage service under the sun. This is where M-Files comes in. The entire process was painless and required minimal training (Very Important). M-Files has an incredible search system and it feels really natural inputting the meta data needed for managing content.

Great Software. Poor Support

Apr 18, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Attaching metadata to documents. Importing objects from external sources. Views are nice but limiting. I have not been able to fully test workflows, but they seem promising

Cons: Support. Security

Overall: I love the concept of M-Files. They do tend to overpromise and then fail to support. We were told several things were out of the box. The support staff was extremely painful setting up and then allowing external folks to still have access. With security in mind I have been unable to limit a users security to a class and project as designed.

If they improve their communication, training and customer service I believe this software will go far.

It is a little expensive.

Recommendations to other buyers: Be sure you have a full test of software, and you fully understand M-Files abilities and shortcomings.

Vendor Response

by M-Files on April 25, 2017

Thank you for your input regarding Customer Support and Security. We understand your frustrations related to setting up Single Sign On implementation and have communicated the issues you had with your setup to our development team. Our aim is to always provide excellent customer service and we look for ways to continually improve our processes.

Great on Features ---> Support is lagging

Apr 18, 2017
3/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Good deal of features for the money.

Cons: Very hard to find relevant information directly from the company. Have to resort to forums for anything complex/tricky.

Overall: So I found M-files to be very feature rich but when I am trying to do anything complex, I have to go to the community forum because support takes too long to reach me back. Manual for complex stuff is somewhat non existent. M-files are great for CAD file management but it needs better tutorials and/or examples.

It seems like it is great deal but the i takes so much time to hunt down the right information through the website/forums.

Vendor Response

by M-Files on April 25, 2017

Thank you for you feedback about our documentation and Customer Support. We strive to provide a high level of service when our customers have technical problems, including scripting assistance. Our Customer Support management team will reach out to you directly to further address your comments.

File storage made easy

Apr 18, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: We only use the file storage facility on M-files. The ability to store a single document in multiple places is our main reason so we only have one copy that can be accessed in multiple ways and different people. Like most modern company's we have people working remotely who need to access the documents and this means no more emailing latest version back and forth between people. We have kept the traditional folders going so the not so computer savvy people are comfy working on the system and it is very easy to get them to put in all the properties so it is also accessible virtually as well.

Important product to scan documents.

Jun 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: What I like most about using M-File in our company is that it keeps a record of the documents that have been entered through the scanner.

Cons: What sometimes seems to happen is that it saves the documents very compressed and reduces the quality of sharpness.

the biggest bang for the buck

Apr 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the direct windows integration

Cons: The granular security settings took some getting used to

Overall: Easy user intuitive interface that allows for dynamic and complex workflow processes. The ease of the install and how fast we were up and using it was amazing. Very little training needed for basic use of the software.

Simple. Easy. Flexible. Finally found what I wanted for so long.

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Very easy to deploy and use on daily basis. Nice UI and simple to learn. Great customization for different business types. Fast operations.

Cons: Not found yet and hoping not to find any in the long run. Everything seems to be clearly taken care of.

not complete. I have not been able to get it up and running fully. At this point seems like a waste

Apr 28, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Simple for secretary to use and for organizing. The potential for the company to be all on the same page and mobile is there. Just wish it was fully up and running.

Cons: The set up. Without a knowledgeable company or individual I am on my own trying to figure this out.

Good Good!!!

Apr 18, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Flexibility

Cons: Not having a capture process with automation

Overall: customer service agent is amazing support! Very knowledgeable.

I just don't give all 5 stars because I have been having issue with Sales support. But it is being taking cared of.

Recommendations to other buyers: I would like sales rep to be more present

Vendor Response

by M-Files on April 25, 2017

Laila, thanks for sharing your feedback. We are glad you would recommend M-Files so highly and we agree that Chris is awesome! We have also shared your feedback with the sales team and aim to provide the best sales and support possible.

Good software, not easy to learn.

Apr 24, 2017
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the capabilities.

Cons: Not very user-friendly.

Overall: M-Files has many capabilities that are outstanding. It seems to be a very in-depth program and can be as complex as you would like it to be.

As far as getting everything figured out, it does not seem like the most user friendly program to learn. After using it now for about 4 months, I feel as if I have just hit the "tip of the iceberg" for usage and don't really know how to progress even after going through training and looking up multiple videos online to get my questions answered. Some of this could be user error but this is not something I have frequently encountered in the past with other programs. Overall I am neither highly satisfied nor unsatisfied with this product. Time will tell though.

Satisfied Consultant

Apr 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Comments: I had the luxury to work with many solutions in the last 20 years, by far, M-Files is one of the easiest and most powerful tools that I used in the Information Management field. There is a fantastic blend between the powerful of software and the ease of deployment and use. More to add is the high user adoption and joy when working every day. It's the right platform to build more and more applications for all verticals in the market. My experience was so great with M-Files QMS.

M-Files totally changed how we work!

Apr 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: We moved from a server-based folder electronic storage system to M-Files. Suddenly our employees could find the documents and drawings they needed! No more hunting! We incorporated workflows and now a simple view will show us where each document is at any moment. We know what is still in engineering, what is awaiting customer review...the transparency has altered how we do business and has saved much time and money. M-Files is a game-changer!

Searchable

Apr 24, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simple to use because it runs in a Windows environment.

Cons: Haven't really used it enough to know the limitations of M-Files

Overall: I was resisting the Information Management technology change because I thought it would be a complex system that I would have to get used to and learn. But once I actually used it , I found it so easy to use and easy to find my information that I was looking for. Its like googlelizing our entire information from about 4 different vaults. Finding information quick and easy is necessary in a busy environment. I can no longer live without M-Files

Recommendations to other buyers: None

May 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Mar 08, 2016
5/5
Overall

5 / 5
Customer Support

4 / 5
Value for Money

Using M-Files in the Legal Department

Apr 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We have been reselling M-Files into the corporate and government legal market and have found it to be an excellent document management product. Our ability to integrated it seamlessly with our Matter Management products has made it especially easy to use. Lawyers live in their documents and the integration gives them direct access to both document and matter information.

Great Platform!

Jul 11, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I like being able to retrieve my documents very quickly and easily. This is a great tool to use for HR to be able to track so many documents between so many employees!

Cons: It took me awhile to grasp the concept of not saving things in folders. I guess that's the old way of saving!

M-Files review: excellent product

Apr 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. Powerful search engine.

Cons: Support not always 100%.

Overall: The product has delivered, and more. We were looking for a comprehensive document management system to allow us the share our key documents. We are very happy.

Recommendations to other buyers: The change management piece is hard, i.e. helping users move away from the Windows filing system state of mind.

M-files experience

Apr 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I am very pleased with M-files. I am now able to locate any document I require in only a few moments. The M-files team was extremely helpful in programming what we required. The training was very good, very easy to understand. I highly recommend this product and have to many other people I have come in contact with.

Great product

Apr 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Mfiles is a wonderful product. It has great flexibility and many features. I wish it had a book on the product because it is so feature rich it is hard to digest all the power available. One great feature is that the product architecture prevents attack by ransomware such as cryptolocker. I like the product a lot.

Great Product but...

Apr 18, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money

Comments: We have really enjoyed setting up M-Files for our client. The only downside is the tech support. We found them hard to get ahold of and not knowledgeable.

Vendor Response

by M-Files on April 25, 2017

Thanks, Brittany! We are glad you like the M-Files product. We do strive to provide excellent support and have shared your comments with the team.

Can M-Files be configured to "_______________"? Answer has been "Yes" all of the time!

Apr 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I have implemented many different M-Files systems. There are numerous similarities between them, but each implementation has had some uniqueness involved with interfacing with different systems or processes. M-Files has proven to be exceptionally capable of doing whatever I need it to do.

Great internal document storage

Apr 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: M files is and will continue to be a great tool for our tool box. It allows our team in multiply location to share and revise doc making us more efficient and increases communication. We continue to use more of its functions as we grow and we see files as a big part of our future

Pretty solid document management software

Apr 18, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Comments: This is a pretty solid document management software package. It is not the cheapest on the block but not bad for the price. Was pretty easy to setup and get working and has a great search feature. It does sometimes crash when importing certain PDF files but otherwise is good.

M-Files Document Management

Dec 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We are currently implementing m-files. At this point, we've scanned our prior year's documents and we are working through the final details of our workflows. M-Files is a very powerful document management system that's easy to use. The ability to tag and search documents is great.