# Page 4 | M-Files Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is M-Files the right Document Management solution for you? Explore 275 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122215/M-Files/reviews --- M-Files 4.4 (275) [View alternatives](https://www.capterra.com/p/122215/M-Files/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 17th, 2026 # Page 4 - Reviews of M-Files ## Showing most helpful reviews Showing 76-100 of 275 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GD Guibril D. Ingeenier Import and Export Used the software for: Less than 6 months ### "A powerfull tools for a great management of docs" November 12, 2025 4.0 My experience is really positive; the software really simplifies the management of files and improves the collaboration between teams. Pros I like the ease of document research and the automatic management of versions, it is really efficient for daily use. Cons The interface could be more modern, and some functionality requires time for adaptation. Moreover, today we need to have software more catchy. Review Source MG Mario G. Sec Engineer Consumer Goods Used the software for: I used a free trial ### "Great document management tool" October 9, 2025 5.0 Pros Great document management tool! It is easy to use and works very well for our department, would definitely recommend. Cons It can be a bit complex to set up, but after that it's great. It works well for us aparte from that. Review Source NL Nuno L. Business Systems Architect Oil & Energy Used the software for: 2+ years ### "M-Files - A fantastic support to all business" October 25, 2024 5.0 I am a user (admin), for about 10 years now and I found it great to help business automating processes. Pros The 360 degrees experience and access info from 1 single object. Cons The gap between desktop and Web versions. Review Source Response from M-Files November 4, 2024 Thank you, Nuno, for your fantastic feedback and for being a longtime M-Files user! We're thrilled that M-Files has been a valuable asset in supporting and automating your business processes. Your input on the 360-degree experience is appreciated, and we’re continually working to bridge the gap between desktop and web versions. Thank you for your trust and for recommending M-Files! LM Laura M. Responsable Administrative et financière Commercial Real Estate Used the software for: 2+ years ### "Je recommande M-FILES" October 16, 2024 5.0 J'ai travaillé sur M FILES pendant 5 ans sur un poste de Responsable administrative et financière. Cela nous a permis d'améliorer considérablement le partage de documents et donc des informations. Pros La dématérialisation des documents. Le travail collaboratif et l'optimisation des process grâce aux workflow. Cons La conception de l'arborescence et des classes n'a pas été des plus optimales à la mise en place Review Source Response from M-Files October 22, 2024 Thank you, Laura, for your fantastic review and for recommending M-Files! We're thrilled to hear how M-Files has contributed to improving document sharing and optimizing processes in your organization over the past five years. Your feedback on the dematerialization of documents and workflows is highly appreciated. We also acknowledge your comments regarding the design of the tree and classes, and we're continuously working to enhance the user experience. Thanks again for your trust and support over the years! AAN Ahanaf Ahamed N. Research Assistant Education Management Used the software for: Less than 6 months ### "At our research firm, M-Files has made it much easier to manage documents. " September 24, 2024 5.0 One more big benefit is that it works well with other workflow tools like Microsoft Office, Teams, and Outlook. Version control is important for research projects with many team members and various versions of reports or datasets. Pros It has made it much easier for us to organize, store, and find important research files. I don't need complicated folder structures because the metadata-driven method is one of the best parts. It's very easy to find specific research files by keywords, projects, or even the type of document because M-Files lets us tag documents with relevant information. This saves us from having to look through a huge number of directories by hand. Finding and managing important info has become much faster and easier thanks to this feature. Cons Experts say the system works great, but new users often have trouble getting the hang of the metadata-driven method and using the platform effectively. Additionally, the customization options are very useful, but they can be too much to handle, especially when trying to make workflows fit the needs of a particular project. Switched from [DocuWare](https://www.capterra.com/p/220466/DocuWare/) Users have said that their experiences with customer service have been varied, with response times or the difficulty of solving problems being slower than imagined. Review Source Response from M-Files September 27, 2024 Thank you for your feedback! We're thrilled our metadata-driven approach is helping your team organize and find files efficiently. We appreciate your comments on the learning curve and customization options, and we’re working to improve those areas. It’s great to hear M-Files integrates well with your tools. We’re also committed to enhancing our customer service. Thank you once again for your insights. HS Hans S. Country Manager Sweden Retail Used the software for: 1-2 years ### "Data mining operation " November 15, 2024 5.0 Pros Information points and data mining is facilitated thanks to M-Files and its amazing features. Cons There are no low points attached with M-Files. Review Source Response from M-Files November 21, 2024 Thank you, Hans, for your fantastic feedback and perfect rating! We’re thrilled to hear that M-Files has been instrumental in facilitating data mining and information management for your team in the retail industry. It’s wonderful to know you’ve had such a positive experience. Thank you for choosing M-Files, and we’re here to support you as your business grows in Sweden! SA Saif A. Sales Account Management Computer Software Used the software for: Less than 6 months ### "Leader for a reason" December 18, 2024 4.0 Smooth experience, gets job overdone, easy, accessible Pros Availability of high end DMS at a convenient price Cons Lacking in customizations. No perpetual license. Not having out of the box connectors that satisfy Middle East Region requirements. Review Source Response from M-Files January 8, 2025 Thank you, Saif, for sharing your review and rating M-Files so highly! We're glad to hear you’re enjoying the convenience, accessibility, and smooth experience that M-Files provides as a high-end Document Management System. We appreciate your feedback on customizations and region-specific connectors. Your input helps us identify areas where we can improve to better serve our customers globally, including those in the Middle East. As for licensing, we understand the preference for flexibility and will continue exploring ways to meet varying needs. If you have specific customization requests or integration requirements, we’d love to hear more and support you further. Thanks for choosing M-Files! 😊 AK Ania K. Sales Operations Manager Semiconductors Used the software for: 1-2 years ### "High quality PDF maker" October 26, 2024 5.0 Pros PDF generation by converting other files into PDF is a good feature of M-Files. The final PDF result is truly of high quality. Cons I didn't face even a ioata of problem while using this. Review Source Response from M-Files November 5, 2024 Thank you, Ania, for your wonderful feedback! We’re delighted to hear that M-Files’ PDF generation feature has been a valuable tool for you, and we're thrilled that it meets your high-quality standards. It’s fantastic to know you’ve had such a smooth experience. Thank you for choosing M-Files, and please feel free to reach out if there’s ever anything we can assist you with! ES Ekadashi S. Administrative Assistant Airlines/Aviation Used the software for: Less than 6 months ### "Why I fell in love with M-Files" October 28, 2024 5.0 I have always loved using M-Files. The easiest and quickest way to store and find data. Customization of who can see the document is my favorite part. Pros Anything can be saved, classified. Very easy to find any document even if its naming in not done using the particular word that we are searching. Cons Its old boring design which now has changed. It looks much advanced and sleak now. Review Source Response from M-Files November 6, 2024 Thank you, Ekadashi, for sharing your experience! We’re thrilled to hear that M-Files has made document storage and retrieval so seamless for you. It’s great to know you’re enjoying the updated, sleeker design as well! Your feedback on customization features is much appreciated—empowering users to control document visibility is something we prioritize. Thanks for choosing M-Files, and we’re here to support you anytime! CTAS Cornelius Tian Andi S. owner Farming Used the software for: Less than 6 months ### "M-Files Review" April 28, 2025 5.0 powerful document management and can store documents safely Pros it is easy to find documents stored. no worry missing the files Cons it looks complicated for new user so need some time to train Review Source RS Risabh S. Junior Engineer Oil & Energy Used the software for: Less than 6 months ### "Honest Opinion" November 19, 2024 5.0 I have been using M file for 3 months now and this is better than most traditional methods used in other offices. Faster and Smoother. the notifications clearly state the instruction Pros The flow of work and report writing is smoother Cons the tutorials for new users aren't easy to follow Review Source Response from M-Files November 25, 2024 Thank you, Risabh, for sharing your honest opinion and perfect rating! We’re thrilled to hear that M-Files has made workflow and report writing faster and smoother for you. It’s great to know that the notifications have been clear and helpful in streamlining tasks. We appreciate your feedback about the tutorials, and we’ll continue working to make onboarding easier for new users. Thank you for choosing M-Files, and we’re here to support you as you explore all its features further! AL Aarón L. Automation Engineer Industrial Automation Used the software for: 1-2 years ### "Great Version Controls " November 8, 2024 5.0 I like because I can see a preview of all the engineering documents in Cad Viewer Pros Easy Version Control for Document. Safe to share with externals Cons Complex to navigate and found documents when yo dont know the name Review Source Response from M-Files November 19, 2024 Thank you, Aarón, for your thoughtful feedback! We’re glad to hear that M-Files’ version control and secure sharing features are valuable in your work as an Automation Engineer. It’s also great to know you’re enjoying the CAD Viewer for previewing engineering documents. We appreciate your input on navigation challenges and will take it into account as we continue improving the platform. Thank you for choosing M-Files to support your work in industrial automation! sG sylvain G. ingénieur travaux de maintenance Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Ressenti de recherche de data" November 19, 2024 2.0 Difficulté pour rechercher des données sans savoir ou se trouve un fichier et s'il existe Pros La recherche large par projet. Il est possible de parcourir l'ensemble des fichiers rattachés à un projet Cons La diffusion des données sans visualiser la hiérarchie Review Source Response from M-Files November 25, 2024 Thank you, Sylvain, for sharing your feedback. We’re glad to hear that the project-based search and ability to browse attached files have been helpful features for you. We understand your concerns about data hierarchy visualization and challenges in locating files. Your input is invaluable, and we’ll consider it as we continue improving M-Files to make data navigation even more intuitive. Thank you for bringing this to our attention, and we’re here to assist you with any challenges you encounter. NK Ngiria K. mechanical design engineer Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Wonderful experience using M files " November 27, 2024 4.0 I had a delightful experience as i saved time due to the search option being powerful thus helping me find documents quickly Pros M-Files allows for metadata to help users find documents quickly and accurately Cons M files does not have good diagnostics and logging tools Review Source Response from M-Files December 3, 2024 Thank you, Ngiria, for your wonderful review and for sharing your experience with M-Files! We're thrilled to hear that the metadata-based search functionality has helped you save time and locate documents quickly and accurately. It's always rewarding to know that M-Files is making your work more efficient. We also appreciate your feedback about diagnostics and logging tools. Thank you again for your thoughtful review, and for choosing M-Files for your document management needs. If there's anything we can do to make your experience even better, please let us know! VR Verified Reviewer Technical Account Manager Computer & Network Security Used the software for: I used a free trial ### "Mfiles an automated Workflow Management" November 13, 2024 4.0 It is a powerful and intuitive document management system (DMS) designed to help organizations streamline their document workflows, improve collaboration, and ensure compliance with regulatory standards. Pros M-Files is an excellent document management solution that offers a comprehensive set of features for businesses of all sizes, this helps in organizing documents makes it a standout tool for improving searchability, collaboration, and workflow automation. Cons it is a little expensive and if any issues it will require professional expertise making it hard to troubleshoot. Review Source Response from M-Files November 20, 2024 Thank you for your thoughtful feedback! We’re delighted that M-Files has been a powerful tool for organizing documents, enhancing collaboration, and streamlining workflows. It’s great to know that our features have made a positive impact on your business processes. We appreciate your input on cost and troubleshooting challenges. Our goal is to provide robust support and ensure you get the most out of M-Files. Thank you for choosing us, and we’re here to assist you whenever you need! JP Jameson P. Back-end Dev Information Technology and Services Used the software for: I used a free trial ### "Getting to know it better" November 3, 2024 5.0 fine thus far, still learning and I'm looking forward to understanding it even much better to be able to use it. Pros It's comprehensiveness and usability response. It is very modern. Cons It is a little bit complicated with not easy, how to add files and process files, the API documentation, is not easy to find, still looking for it even now. Review Source Response from M-Files November 18, 2024 Thank you, Jameson, for taking the time to share your experience! We’re glad you’re finding M-Files modern and comprehensive. We appreciate your feedback on file management and API documentation, and we're here to help with any questions as you explore further. Thanks for trying M-Files, and we look forward to supporting your journey! MU Maria U. Customer Support Manager Management Consulting Used the software for: 2+ years ### "M-Files - A Great Document Management Solution" September 7, 2024 5.0 Pros The security features of M-Files are unmatched. M-Files is cloud based and easy to scale. It comes with unmatched document management features. Cons Every feature of M-Files works to perfection. No issues. Review Source Response from M-Files October 4, 2024 Thanks so much for submitting this review and for your valuable feedback! SS Saniya S. Admissions Officer and alumini relations coordinator Education Management Used the software for: Less than 6 months ### "Hassle free storage" November 11, 2024 5.0 Pros It's extremely user friendly and a great way for collaboration and teamwork. One advantage is that storage of data is according to meta data base. Hence retrieval is very easy and efficient. Cons I haven't found any problems with the free version of the software yet Review Source Response from M-Files November 18, 2024 Thank you, Saniya, for your wonderful feedback! We’re thrilled that M-Files has been a user-friendly and efficient tool for collaboration in your work as an Admissions Officer and Alumni Relations Coordinator. It’s great to hear that metadata-based storage has made data retrieval easier and more efficient for you. We’re glad you’ve had a seamless experience with the free version and appreciate you sharing your thoughts with us. Thank you for choosing M-Files to support your team! AM Abhijit M. IT HEAD Oil & Energy Used the software for: 2+ years ### "Very Comprehensive Solution" June 29, 2024 5.0 As an user from India, I can say a direct sales and support channel is the need of the hour. Industries are struggling to finalize on proper solution for secure file sharing and workflow management. Pros Well Designed. User Interface is really good. Once trained it is easy to managed. Very secure. After the initial hiccups of implementation it was a breeze to work with the solution. Cons I am struggling to get proper support in INDIA. Feel handicapped as we are forced to depend on their partners. They simply refuse to even realize the urgency of the client issues. Reason for choosing M-Files We reviewed multiple product. Looking at the functionalities and ease of use we zeroed down on M-File. Only thing which we couldn't realize earlier that we are in for a big shock with the support for this solution. Review Source Response from M-Files July 14, 2024 Dear Abhijit, Thank you for your feedback. We’re delighted to hear that you find our solution well-designed, user-friendly, and secure, and that it has been smooth to work with after the initial implementation. However, we are genuinely sorry to learn about your dissatisfaction with the support in India. We understand the importance of timely and effective support, especially for urgent issues. We are familiar with your situation and have communicated with our M-Files partner involved. Thank you once again for your valuable feedback and for choosing M-Files. Best regards, The M-Files team Willem L. Frontend Chapter Lead Computer Software Used the software for: 2+ years ### "The best and online data storage repository" July 17, 2023 4.0 The M-files tool is more costly. The pricing model must be modified; we're still hoping to secure more funding. What I don't like about the M-Files is how difficult it is to get used to the user interface: it must be improved. Anyone who needs to collaborate with others on documents and provide information should have M-files software on hand. M-files is an excellent tool for consolidating online storage, sharing, and retrieval of papers and digital content. Pros The seamless interaction with Microsoft programs is the best-ever feature. This made incorporating the use of M-files into our office routine a breeze. A simple and intuitive graphical workflow designer is also my favorite which makes creating a workflow a little simpler. We were able to set up procedures for modification management and new data management with M-Files. Cons We experienced some challenges with the rollout because we had to coach all of the customers, especially those who found it not so easy to use and clean at first. Review Source Response from M-Files December 2, 2024 Thank you, Willem, for your thoughtful review and for being a valued M-Files user for over two years! We're glad to hear you appreciate the seamless integration with Microsoft programs and the intuitive graphical workflow designer. It’s great to know that M-Files has been instrumental in streamlining your modification and data management processes. We acknowledge your feedback regarding the onboarding challenges and the initial user interface experience. These are areas we continuously work to improve, and your insights help us better understand how to enhance usability for all users. Regarding pricing, we understand budget considerations and appreciate your honest input—we’re committed to delivering value that aligns with your investment. Thank you for your trust in M-Files as a collaborative and efficient document management solution. We're here to support your team as you continue to leverage its full potential. Don’t hesitate to reach out if there’s anything we can assist with! Clarwin C. IT Services Manager Used the software for: 2+ years ### "Go-to application for any Digitization Project" April 2, 2018 5.0 M-files is a must for any company seeking to implement digital transformation initiatives in their company. I love best is its extensive feature set and seamless integration with Microsoft products (e.g., office, IIS server, MS SQL, Windows, etc.) The workflow feature is easy to customize, setup, and implement. It will change the way you deal with paper documents once you experience how easy it is to digitize, and manage your documents. The OCR functionality is a beast! Just like having Google on your local repository, reading through the very contents of your digital documents. Pros The thing I like the most is the seamless integration with Microsoft products. This made it easy for implementing the use of M-files into our office workflow (it works well from within Outlook, Microsoft Office, even Windows Explorer). The creation of a Workflow is made very easy via a graphical workflow editor. Just a little learning curve and we are able to setup the different manual processes into a solid digital workflow for the office (e.g., filing for leave, routing of papers for approval, storing scanned copies of contracts and any kind of document in the office). Cons When implementing on a large scale (e.g., company-wide) we really had to sit down and plan out our licensing arrangement. Note that M-Files comes in a variety of licensing options (e.g., read-only, named user, concurrent user). Some offices can possibly share licenses (but number of active sessions will be limited). Planning out the best license option is quite a task since we were woking on a limited buget and we had to optimize the value-for-money setup we can have. It can also be a bit overwhelming for new users. We had a bit of difficulty in the deployment since we had to train all the users (who found it not so intuitive at first). But then, after the training, it has then been integrated well for our daily use. Review Source VR Verified Reviewer Software Developer Security and Investigations Used the software for: 2+ years ### "Expensive, bad documentation, no debugging capability and bad support from the vendor" February 16, 2017 1.0 We are a german company that uses M-Files for some years. I'm the poor guy that has to configure the backend/server side. The basic functions are easy to setup, once installed, the server and client side runs well. The basic idea is easy to understand, documents belongs to classes ans has class-specific metadata attributes like "telephone number". Attributes can be linked to other objects... fine! What makes me sleepless nights is, that if the implementation of a little bit more complex things like right structures, workflows with many steps e.g., you're totally lost with M-Files. There are some different documentation pdfs, describing just the basic functionality - WITHOUT CLEAR EXAMPLES. There's the possibility to submit tickets (if you have a support contract). This tickets are answered after some days by (asian?) supporters. There's a lot of mail-overhead just to desribe the problem. In most cases the supporters does not respond to the concrete problem. The do'n offer, for example, a short teamviewer session to solve the problem on the customers system. That's can not be calles good support! M-Files provides the possibility to write own (visual basic) code, triggered by event handlers. This code can be written to a empty white editor (without any debug possibilities, or any kind of help to the programmer) on the server side. Notepad.exe provides more features! No Breapoints, no debug log output, the only way to debug own code is to rise exceptions that blows the script. That is 1983, not 2017! The API functions are not nice encapsulated, it's a nightmare to wirte own code...but required often - to customize and build workarounds for missing functionality. Logging in general...not nice. There's a "event log" on the server side. Some basic events are logged here, for example login, logout, document checkout... But it's not very detailed! If somethin went wrong, it's not written there. Maaan! The user frontend (windows client) looks nice and works well. The server side looks also nice on the first view, but many "nice" features are not implemented. Lists of 300+ Users... no search field, no possibility to select 5 people and delete them, you have to do tis one by one... I hope this (view from the administration part) gives you a small impression of the daily work. M-Files seems to spend a lot of money in marketing an nice small videos to bring the CEO to buy the product, but where are the videos describing the rights structure from the technical side? Nope! Pros \- Usefull user interface on the client side - Good basic structure Cons \- Expensive - Very bad support - Bad documentation - No usefull examples - Not self-explaining to the adminsitrator Review Source KK Kat K. Manager Retail Used the software for: 1-2 years ### "a software package that could be well-suited for certain users" June 27, 2023 4.0 M-Files is a very versatile software. When you learn how to use this tool effectively, there is no limit except your imagination. Pros I love the way M-Files is constantly evolving. They are always adding new features and making improvements. Cons The documentation is not always clear and helpful. Complex integrations could be a real headache if you fail to analyse the project very detailly in the very early stages. Review Source Response from M-Files December 2, 2024 Thank you for sharing your thoughtful review, Kat! We're thrilled to hear that you appreciate how M-Files is constantly evolving and improving. It's great to know that our commitment to innovation resonates with you, and we aim to continue delivering features that help users push boundaries. We also appreciate your constructive feedback regarding documentation and integrations. We understand that clear guidance and well-planned integrations are essential for a smooth experience, and we're actively working to enhance our resources to better support our users during implementation and beyond. Your comment about M-Files being a versatile tool with limitless potential is truly inspiring. We’re glad it empowers you to think creatively and achieve more. If you have suggestions or need assistance with documentation or integrations, please feel free to reach out to our support team—we’re here to help! Thank you for being part of the M-Files journey! David G. IT Project Manager Investment Management Used the software for: 1-2 years ### "One Place for All Document Types" April 30, 2019 4.0 M-files was a great tool to create one common space for us to store, share, and retrieve documents and digital assets online. Workflow are next, but we're still securing more funding given the new pricing model. Pros Our office being limited with space has decided to keep tidy and lean by going digital. We tried M-files because it has good reviews, good recommendations from industry partners, and it has been receiving awards as well. So far, so good. After manual scanning, we upload our files into the M-files vault and everything is securely stored and easily accessible in one place. Searching for the file you need is easy because M-Files makes searching via metadata, and also not by location logic, but by what the document you're looking for is. Workflows is another reason we took M-Files in. We played around with it and it really is easy to create workflows via the graphical logic setup screen. Even the non-technical staff understands how the design works because it is pretty intuitive and straight-forward. Cons M-Files has changed its delivery and pricing model. We have a perpetual license for 2018, but it turns out we need to upgrade into the subscription model for M-Files 2019 in order to continue receiving the updates, upgrades, and customer support. Since we have not yet upgraded, we are put on hold in terms of implementing our digital workflows. Now we're just waiting for the next budget season and release to upgrade. Review Source Response from M-Files May 1, 2019 Hi David, Thank you for sharing about your experiences using M-Files with others on Capterra. It is rewarding to hear that M-Files has helped your business with its digital transformation and that you are realizing improvements in the way that your staff store, share, and retrieve documents and digital assets online. I am confident that when you are ready to upgrade to M-Files Online that your company will see the value in having immediate access to product improvements and new capabilities. Please feel free to reach out or visit our customer portal should you have any questions or if we can be of assistance to you. VR Verified Reviewer Civil Engineer Civil Engineering Used the software for: 2+ years ### "Online Storage and Easy Information Transfer" February 18, 2021 5.0 the application I use to store, manage and monitor all kinds of documents, information and visual materials. It can also be used for document sharing and version control. Pros It is an easy-to-use and powerful document management system that facilitates the management, finding and tracking of documents for companies of all sizes. It is a solution offered according to the needs of every institution / organization. The biggest advantage at this point is that it is very simple to customize. Cons It creates synchronization problems in places where the internet connection is not reliable and there may be version problems. Review Source Response from M-Files April 7, 2021 Hello, Thank you for taking the time to complete this review. We value your time and appreciate the score! Again, thank you and we look forward to your continued business! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.