Vitera Healthcare Solutions

Vitera Intergy EHR

3.5 / 5 21 reviews

Who Uses This Software?

Vitera Intergy is a popular option for ambulatory practices of all sizes and for community health centers and imaging centers.


Average Ratings

21 Reviews
  • 3.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Deployment
    Installed - Windows
  • Support
    Online
    Business Hours

Vendor Details

  • Vitera Healthcare Solutions
  • www.viterahealthcare.com/
  • Founded 1982
  • United States

About Vitera Intergy EHR

Provide quality care for your patients instead of paperwork using e-prescribing, automated reminders, and data capture tools.


Spotlight_media_placeholder

Vitera Intergy EHR Features

  • Appointment Management
  • Charting
  • E-Prescribing
  • E/M Coding
  • Handwriting Recognition
  • HIPAA Compliant
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Patient Portal
  • Voice Recognition

Vitera Intergy EHR Reviews

Stay away!

Mar 03, 2015
2/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: Although the practice management software has some great features, learning how to use them and find them is only for the extremely motivated , diligent and highly paid front or back office employee. Your employees will be unable to get support without hours on the phone and/ or waiting days to receive a response. With each new vendor that has acquired the product, now Greenway Healthcare, the customer support has declined significantly and the cost for the support continues to sky rocket!
The customer support reps are young and inexperienced; lacking professionalism and the vision for the needs of a medical practice. If you have that diligent employee, they will often resolve the issue before intergy support will.
I suspect that this company has created a product with so many problems that in an attempt to salvage their economic vitality, they hire inexperienced customer service reps in all departments and then increase their fees relentlessly regardless of your contract terms which they will either reinterpret to their advantage or lose the documents so they can get you to sign a new one with even more unfavorable terms.
This was a great product many years ago, now I would liken it to an abusive partner.

Our experience seems typical

Aug 09, 2014
3/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: We've been using the software for approximately two years, and our experience has been generally poor. Our setup has consistently been done incorrectly by Vitera, and every turn results in more high cost support add ons. The software has never functioned correctly, from LOINC codes not being installed, to HL7 interfaces not set up correctly. The total cost of ownership has been so high, that when I complained to our customer service rep about it, he jokingly stated that internally they refer to the software as "Greenbacks Intergy".

We have talked to other customers, who while they have had more success with the software, they have had similar experiences.

My advice: stay away.

Aug 14, 2013
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support

Comments: We have been using this product for over 8 years. While it does what we need, because we have had to find ways of setting it up to do so, it is certainly not user friendly. It is an antiquated set-up; a windows based main server and a Linux based image server. Hence, we cannot do hyperlinks (from the note to a specific image) and we have to look at all the images to find the relevant one. Furthermore- there is no way of knowing specifically, by looking at the documents section and seeing the description, as to exactly what the visit was about (procedure, suture removal, etc...). This is because the "reason for visit" is set up in a Intergy Module (a different module), which limits the description based on a CPT code. This is useless for me, as I cannot see at a glance the various visit reasons without having to look at each note. I also cannot scan images directly into a progress note without causing significant slowing down of the system. This is because the note is only designed for text. There are many frustrations with this software, but once you are in it, its expensive and you've already committed. The account manager changes likes the seasons, and support does not get back in a timely fashion.

Vendor Response

by Vitera Healthcare Solutions on August 26, 2013

Hi Romanth, We apologize that your experience with Vitera has been less than expected. Please know that Vitera Healthcare Solutions is committed to delivering exceptional customer service and healthcare software solutions. We value your feedback and would appreciate the opportunity to resolve any outstanding items. Our Client Relations Manager is in contact with you. Please don¿t hesitate to contact us directly at information@viterhealthcare.com should you need further assistance.

Nov 09, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: The support recently has been outstanding. Before, it would take them forever to first understand the problem and then somemore time to get a resolution on it. However, now the support reps are much more informed and for the most part resolve the issue I have right away on the phone or get back to me within 2-3 business days. There have been some issues and due to complexity, it took them sometime to figure out the solution but nonetheless it is far better than it was before. V8 is much more navigable and a lot more user friendly. Information is easily available much more than the previous UI. I have 6 practices that I have implemented and they are all happy in using it and were able to learn quickly. Visit Note (Once released) will further make more easier to document.

Nov 02, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We are just a one physician practice in Lebanon, TN and have been with this company in one shape or form for since 2003, first with Medware and now with Intergy. Before going with their product we used a company that the founder of the company wrote everything and took every call and just could not keep up, so it is a double edge sword. You can be so small you want to do everything your self and nothing gets done because it is your baby and you can't stand to let anyone touch it but you or you can grow and then that upsets people too. So what do you so, I find like with most things you only get what you put into it and if the doctors and staff are not willing to change it will not work. We went to Intergy in 2007 when I wanted get back to a intergrated system, but we have been on electronic medical records since 2001 so overall longer then most. We have been completely satisfied and would buy it again. The biggest problem I would have with any of these companies is that they all nickel and dime you to death. When something new comes out well you going to have to pay another 1000 for that, but they all do that so there is nothing you can do about it so what do you do. But I have never called and not gotten a response and if you put a case on the website they get to if really fast. We went live and never stoped seeing patients but one half day off so I will tell you as long as the doctor knows a computer he can do it if he wants to.

Oct 16, 2012
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support

Comments: Nickel and dimed, very poor customer support, departments don't communicate. New staff has no idea what is going on. Sales are very poor, promising items that they don't deliver, then charging for those services AFTER the fact.

Very good software with the latest release

Oct 10, 2012
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: New EHR is spectacular. Base product is still pretty much the same and stable. Product flexibility is built in and has a great deal of options for meeting meaningful use.

Cons: Need to buy new server hardware , so initial investment might be a little more than expected.

Overall: Definitely worth the investment after the support team has been overhauled since Vitera took over.

What support?

Mar 15, 2012
2/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Pros: I think the software is probably as good as many of the other ones available...not anything special. What used to really set them apart was their support, see cons....

Cons: Intergy support does not exisit. You will remain on the phone for an hour before being connected to anyone and then typically they do not have the answer and need to call you back, although you are lucky if they follow through. I have several open service requests. When Vitera bought Sage in October, they fired most of the long standing employees who knew how the system worked. I was in the middle of EMR implementation...now months later I am still trying to implement. They charge extra for everything and then do not deliver. I have been being charged for the practice portal since October, I do not have the practice portal. The accounting department is not enpowered to make any decisions regarding your account. I used to have a customer service rep that I could talk to about different issues but two weeks ago she disappeared and now there is no one...

Overall: I would not recommend this product currently because there is no support. It was a great product with great support when it was Sage, but now I wonder if they will survive very long into the future. I am currently looking at other software, and even though I have spent a large sum on Sage, I am thinking it may be better to move software before I miss the meaningful use cut off in October...and loose even more money.

Nov 22, 2011
3/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support

Comments: We are a primary care office in Arlington, VA and have been using Sage for 4 years. Their technical staff seems to know their stuff. Our biggest grouse is that their departments don't coordinate with one another, and they make the customer pay the penalty. 1. We have had recurring issues with over-billing that takes several calls and emails to fix. Hours of staff time down the drain! 2. The system is NOT billing friendly. It does not allow claims to be converted to a pdf file, which is a pretty basic feature of most EMR systems. PDF copies can be e-faxed right from the computer; whereas Intergy makes you manually print the claims on HCFA forms, which is a painful, labor intensive (expensive) process. 3. Their Emdeon exclusive partnership is also very limiting. The clearing house does not allow direct access onto its site; there is no facility to code check or code correct on the clearing house. 4. Claim reports come in very difficult to read and access format - and is not imported directly into the pt's claim. So, it really takes a lot of digging each day to figure out if a claim got accepted or rejected. 5. Lab reports do not match up to pt charts, although that is what it is supposed to do. So the matching has to be done manually by our staff. After several calls and long hours on the phone, they finally acceded that their system was not set up to do it yet. But it is a highly touted feature! 6. Their maintenance and mailing costs are very expensive compared to other systems in the market. 7. We wanted to set up a template for Dx driven coding for CPT - which is how all billing is done. Meaning if a pt has a combination of 3 or 4 critical Dxs, on a visit, it should automatically code the level of OV. But apparently, the system only allows CPT driven templates.

Oct 17, 2011
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We are a site supporting multiple different practices on Sage Intergy Suite and PM only. Our experience with the product has been pleasant for the most part. This EHR like most others, is as good as the user is. I train providers all the time and have found that they are only willing to listen to what they want to. Most providers resist changing how they put a dot on paper and they make it harder on themselves and the staff around them in adoption of the technology. The downside of this and most EHR vendors are: - Increased call wait times for support. - Extremely slow/close minded/reluctant to incorporate new technologies. Example P2P connections between Intergy site. Yes, I know the standard or HIE is not defined in most states, but the sites that want to should be encouraged and given all the resources needed to make these connections. - Failure to establish relations with local hospitals. Other vendors are able to have the hospitals and/or labs subsidize the cost of EHR. - Fewer devices compatible with system. The company should work in this area ASAP. Maybe the recent equity flush should allow all the above. Hopefully!

Aug 26, 2011
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We are a six site primary care practice located in the heart of Los Angeles and have multiple medical specialties successfully using Intergy. We have Family Practice, Internal Medicine, Pediatrics, Optometry, Cardiology, Perinatology, Obstetrics and Podiatry on Intergy, all in all serving ~30K patients with ~130,000 visits annually. We went live on Intergy 4 years ago and have not looked back since. We use the Sage Intergy products for Practice Management, EHR and their Practice Analytics module, all of which have often exceeded our expectations to facilitate our work flow and data mining and reporting. Providers and auditors alike who have reviewed Intergy in our offices have often told us how intuitive the chart is laid out. The flexibility offered in the product has allowed us to support all the specialties as noted above seamlessly. This flexibility also allows us to facilitate several workflows, while maintaining data integrity for very in-depth data mining and reporting. We have found improved revenues and billing cycle times as well as improved ability to manage our 200 staff members. In addition, we¿ve found improved efficiencies with delivering care to the patients we serve. Set-up and training support are readily available; however, anyone can readily learn the system and set-up thereof with ease. This system is so flexible that you really have the chance to make it your own while maintaining the intuitive nature of the base system.

Aug 18, 2011
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We purchased and began implementing into our 60+ physician multi-specialty group Sage Intergy and Sage Intergy EHR in the summer of 2008, beginning with version 4.0. We had spent over a year narrowing down the field of potential EHRs before deciding on Sage. We wanted an EHR that was married to an integrated practice management solution to avoid having to do double data entry or rely upon any sort of software interface between the two programs. We came down to a choice between NextGen, GE Centricity and Sage Intergy/EHR. We were ultimately sold on Sage because of their interest in us as a potential customer. We felt that the software would meet our needs and Sage was much more engaged with us during our EHR search than its competitors. I think that Sage has continued to provide excellent customer support over the 3 years we've used their products. When we've run into problems they've been quick to respond and help. They are responsive to our requests for future changes/upgrades to the product. It took us between 2-2 1/2 years to fully implement the software in all of our sites, physically spread across the county. We moved site by site and got each physician fully implemented before moving on to other sites (full implementation meaning use of all aspects of the EHR including charting, lab ordering, prescription generation and order entry/billing electronically). Very few of our physicians had ever used an EHR previously. All physicians went through the expected Kubler-Ross "stages of grief" during software implementation (denial, anger, bargaining, depression and ultimately acceptance). Those that had used other EHRs did not find the learning curve with Sage to be any different than with any other EHR. Benefits we've realized with this software include: reduced days in AR , zero transcription costs since transitioning to the EHR, no more lost charts, physicians able to accomplish work from home rather than being tied to the physical chart in the office; we've also begun qualifying our physicians for meaningful use stimulus funds.

Aug 16, 2011
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Comments: We are a pediatric, internal medicine, and family practice primary care clinic with six physicians, two physician's assistants, and three nurse practitioners. We try to do as much for our patients in the office as possible. We have limited radiology, and a draw station in-house. We've been using the Sage Intergy products for over five years. We use Intergy for practice management, EHR, and their practice analytics module, which offers reporting and data mining. Our criteria for any electronic health management system included the ability for scheduling, billing, reporting, charting, ease of use, and good technical support. Sage more than meets all these requirements. Implementing the product went as well as change can go. We began implementing the software in increments - first the financial department, then billing, then scheduling. The EHR implementation came last. We currently are using version 6.2, the meaningful use-certified program. The benefits we have seen include improved payment times, and improved efficiency for our staff. Patients are more satisfied with the electronic prescriptions and referral process. Working with Sage is a piece of cake. They are very supportive and available when needed.

Aug 16, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Comments: Peter Christensen Health Center is a Native American health clinic and FQHC. We have five family practice providers and also provide podiatry, dental, oral surgery, optical, lab, radiology, and pharmacy services. We used a different software system before Intergy, and have found Intergy and Intergy EHR to be an excellent product fit for us. Our providers love its ease of use, and feel that it has improved the way they practice medicine. I think the most important piece of the product is the ability to query almost any information in the system. We are able to review large amounts of data and trends with ease. We have been using Intergy for almost six years, and find it very easy to maintain the system and train new employees. We love our system, and would recommend it to anyone.

Aug 15, 2011
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: We were early adopters of Sage and their legacy product, Medical Manager. Eight years ago, we began the process of transitioning to an EHR, and Sage worked with us every step of the way. Four years ago, we started using their Windows-based product, Intergy and Intergy EHR. We have found the system to be very robust and user-friendly, enabling us to better serve and care for our patients. Three years ago, we began participating in several quality reporting projects. Sage's Practice Analytics product has allowed us to not only participate, but to actually excel in these projects. The system's ability to report clinical findings is far superior to what we have seen in reports from other practices that use different EHRs. Sage's Patient Portal has also been instrumental in allowing us to be on the cutting edge when it comes to serving our patients and offering them the best. Sage's openness to enhancement requests, coupled with their presence in Washington, D.C. (in order to stay abreast of relevant legislation such as meaningful use requirements), has proven to be invaluable to an independent practice such as ours.

Aug 14, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: HealthLinc is a four-clinic FQHC that provides medical, dental and behavioral health services to over 15,000 patients a year, with approximately 65,000 patient encounters. We are very focused on quality care, so a few years ago we realized we had to both upgrade our practice management system, and purchase an EHR solution. We created an RFP and solicited bids from five vendors. Sage Intergy rose to the top of the list as the most cost effective system for our needs, allowing flexibility and reportable outcomes. We went live with the practice management system in November of 2008, and our EHR in September 2009. One of the amazing outcomes was that our productivity only dropped by 10 percent when we went live - we have heard that the norm with other systems is 50 percent). We believe the credit for this limited down-time is mostly due to Sage's rigorous training plan with our IT departments. We utilized the online training and on-site trainer to get us up to speed, and we were extremely satisfied with the outcome. As a FQHC, we have to keep up with a tremendous amount of reporting. We utilized Sage's Practice Analytics tool for both financial and clinical outcomes. This tool is an amazing resource! Every day, our positive experience with Intergy reassures us that we picked the correct software and vendor for our needs.

Aug 12, 2011
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support

Comments: We are a multi-location practice with around 80 providers, mainly in primary care. We are currently using version 6.1 of Intergy & Intergy EHR. With the recent completion of our Intergy EHR rollout this past year, and the prior year rollout of Base Intergy, we are now benefitting from the seamless integration between our front office and back office applications. With the Sage Practice Analytics tool, we are able to successfully data-mine and report on all of the valuable clinical data now at our fingertips. This reporting has come to serve as the backbone for our own internal clinical quality program. The tool also supports our ongoing efforts with PQRS, meaningful use compliance, and an assortment of other outside quality initiatives.

Aug 11, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Oak Street Medical is a multi-specialty clinic with 12 providers. We began using EHR with Medical Manager, the predecessor to Sage Intergy, and subsequently converted to their Windows-based system, the Intergy suite, more than 7 years ago. We have found the system to be extremely intuitive for both staff and physicians alike. The robust system and the ability to customize the various aspects of the software allows our providers to practice in their own unique style, rather than having to use a "cookie cutter" mold. Thanks to Sage and their close attention to detail regarding compliance standards, we were able to utilize the system to reach the government's meaningful use requirements and complete attestation within this first year of grants. Sage offers a support center portal which allows our staff to continue training and education in their spare time. This is a wonderful tool for new staff members, as well as for existing staff that just need a refresher on a specific function.

Aug 10, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Based on the comments of reviewer ¿Beth from Private Practice¿, it sounds as if she may need some additional training on the features within Sage Intergy, including the OB Chart. My 7-provider OB-GYN group has been using Sage Intergy for nearly 4 years and has seen significant increases in productivity and efficiency in the clinical and financial sides of our practice. The reviewer is mistaken in stating that the system lacks tools to quickly review medical, and that there is no place to enter freehand information. From one screen, I can quickly review a patient¿s problems, diagnoses, medications, past procedures and medical/family/social histories. This includes freehand comments made by me and my associates. While we reserve the problem list for relevant clinical assessments and diagnoses (such as a prior fetal demise, history of preterm labor, or diabetes), we use free text and/or macros in the comments area for each visit to enter brief comments or entire narratives. Comments entered during initial and follow-up obstetrical visits are easily viewed during or before subsequent visits simply by hovering over the comment on the prenatal flowsheet¿this helps us personalize our patient interactions and is a huge improvement from flipping over the paper ACOG form and writing on the back! Our practice also utilizes the Sage Intergy Practice Portal in combination with social media platforms such as Facebook to engage our patients. This has helped us to break down barriers in the patient-doctor relationship and better educate our patients, especially younger women, about their reproductive and general health. It¿s also helped us to automate a lot of manual data entry and cut back on phone calls by allowing patients to access results, request appointments, or ask questions directly to doctors and staff. No software is perfect¿but certified and well-designed system like Sage Intergy makes it much easier to store and find information about patients than in the paper world. Sage has been open to our suggestions about how to enhance their products and we don¿t regret for a minute our decision to work with Sage. The reviewer might want speak to a client relations representative at Sage and inquire about some additional training. Sage also makes a lot of information and training available online. I also understand that Sage has just launched an online user forum, so it might also be a good idea to ask other users for tips.

Aug 10, 2011
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support

Comments: My practice is predominently dermatology-focused, but I also serve as the medical director of the urgent care clinic next door to my practice. I purchased Sage Intergy a little over one year ago, and we're still not live with the EHR portion of the program. During this year, I've been working on forms that will allow for as much of the note coming from check boxes as is possible. During this time, I discovered that if you use more than one form to address two or more problems at one visit, the results are come out jumbled depending on the order of the findings in the system. I have found a work-around, but the form development time is unrealistic. I have contacted the company with a suggestion to overcome the problem but have been waiting weeks to hear from them. We have switched from our prior practice management system to the Intergy version and have gone "live". There have been some issues, but for the most part, my office manager is pleased with several features that help save time. However, unless we want to go through the process of changing back to our prior PM system or a new system altogether, we have to continue an ongoing relationship with Intergy. At this point I am seriously considering scraping the EHR part and changing to another. Of course, you are then confronted with interfacing capabilities of the EHR and PM portions of the program. I have found a couple of interesting programs that will link to Intergy, and may switch. Unless I hear something very soon, I will go with something else. I gave one-star ratings to each category because leaving unmarked could be construed as overlooked.

Jun 24, 2011
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support

Comments: I am a contracted OB/GYN working with a group of 6 other contracted OB/GYN's. We are implementing EHR because of the government mandate. The system was implemented about 2 months ago, and has brought our productivity down to about 40% of what it was with paper-based records. The system is obviously designed for billing and data mining, but falls very short when it comes to providing care to patients. It does not give physicians the tools needed to quickly review the medical history. It is dangerous to patients. The problem list only allows codes from the ICD9, and does not allow free hand entry. The customer service expert said the system could not be changed to allow free text, and then tried to convince me that everything important for the doctor to know about a patient has an ICD9 code. We cannot put on a problem list that a patient's last pregnancy had a fetal demise at term, or that her husband has been deployed to Afghanistan. The system also does not allow free-hand entry of pre-existing laboratory data for display in a chart format. Only new data that is directly transferred from an affiliated lab can be entered. The physician has to slog through dozens of scanned in pages of old records, while taking notes, to obtain laboratory data, and once obtained, there is no place to enter it for quick review next time. These are only the two most glaring shortfalls of the system. I could give 100 more examples. It's hard to believe that the system I'm using is the same one reviewed here. I would give it a D+ at best. Very poor product.