# Intergy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Intergy the right Patient Engagement solution for you? Explore 102 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122222/Vitera-Intergy-EHR/reviews --- Intergy 4.2 (102) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Intergy Ease of use 4.1 Customer Service 4.0 ## Pros and Cons in Reviews FG Freya G Administrative StaffHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “I like the ability of Intergy to combine both clinical operations and administrative tasks in one system including storing patient medical records, medication, scheduling and consisting of advanced billing and claim control.“ March 13, 2026 EM Erica M Physical Therapy AssistantHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “The only cons about Intergy are the issues with chart merging and accessing certain scanned documents.“ March 27, 2026 FG Freya G Administrative StaffHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “My experience with Intergy has been awesome especially when it has to do with revenue cycle management and billing system cause it helps track patient payments and insurance claims.“ March 13, 2026 FG Freya G Administrative StaffHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “I do experience system sudden shutdown while carrying out billing.“ March 13, 2026 EM Erica M Physical Therapy AssistantHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “It's super easy to schedule patients and access their demographics.“ March 27, 2026 DV Drea V MAHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “sometimes when updates happen, it runs a bit slower then usual.“ March 25, 2025 EM Erica M Physical Therapy AssistantHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “It's super easy to take notes on and very secure.“ March 27, 2026 SG Shandi G LPN, Telehealth & Informatics CoordinatorMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Most likely, a practice using Intergy will need a "super user" because some of the workflows are difficult to perform for the average user.“ July 20, 2023 ## Showing most helpful reviews Showing 1-25 of 102 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Executive Producer Media Production Used the software for: 1-2 years ### "Very good system " August 6, 2019 5.0 Pros This software is a good software for a practice that is a part of a bigger healthcare system. A practice with multiple locations or attached to an hospital. Cons The functionality is very specific, not a broad of an option for small practices. Review Source DV Drea V. MA Hospital & Health Care Used the software for: 2+ years ### "intergy is the way" March 25, 2025 5.0 it is a great system to use in a health care office, very easy to navigate patient's chart and great with HIPPA. Pros How easy it is navigate patient's charts. Cons sometimes when updates happen, it runs a bit slower then usual. Review Source PL Pam L. Office Manager Medical Practice Used the software for: 2+ years ### "You will be dissatisfied with Intergy" November 29, 2021 1.0 After 26 years of staying with the same company, through many mergers of ownership of the company, I am shocked at how much their customer support has become compromised. If you are considering using their Revenue Service team, I would reconsider. Do not sign a contract of more that 90 days at a time if you decide to go with them. Would not recommend their services at all. Pros I used to like their customer support. I'm very unhappy with that now considering recent changes they have made. I have been at this practice for 26 years, and have stayed with them through all different entities. The recent changes they have made to their customer support has really compromised their company. Also, it seems like every time they get a good group of people to support your practice, they end up getting fired. I cannot stress how much their customer service has been compromised recently Cons I did not have many complaints about the software, it is definitely they customer support and service that has been severely compromised within the past 6 months. Reason for choosing Intergy for their customer service/suport Review Source Response from Greenway Health December 1, 2021 Hi Pam, thank you for your review, and for bringing your concerns to our attention. Providing quality support to our clients is a top priority for Greenway. We aim for the best support outcomes and fastest resolution to issues. A representative will be reaching out to you to discuss your concerns in greater detail. Thank you for your business over the years. We look forward to connecting soon. SH Samantha H. Receptionist Medical Practice Used the software for: 2+ years ### "Intergy - Samantha" April 7, 2025 4.0 Overall, I had a decent experience with and its user layout Pros Ease of scheduling appointments and calendar Cons The check in and check out schedule view Review Source JG Jamie G. Radiology Supervisor Medical Practice Used the software for: 2+ years ### "Review of Intergy" February 28, 2025 5.0 minimal experience (radiology tech) it was easy to search for patients, pull up information, make notes Pros user friendly didn't have a lot of steps to do Cons in radiology we didn't use the software as much as others no way to check patients in and out so that everyone logged in could see Review Source SG Shandi G. LPN, Telehealth & Informatics Coordinator Medical Practice Used the software for: 2+ years ### "There is no such thing as a perfect EHR/EMR system" July 20, 2023 4.0 Pros I have been using Greenway for about 4 years. I previously used a different Greenway EHR system for about years before Intergy. The support is usually pretty knowledgeable about issues and if they aren't able to help they will escalate your case to a higher support team. Within the last 3 to 4 years, Greenway has really stepped up their game with trying to enhance their product. They formed a program for end users to help enhance features within the system. End users were given the opportunity to give feedback about what we liked and disliked and how we felt it could be better. This was a very well thought out program that actively met multiple times within a month for probably 2 years. That is probably my favorite thing that Greenway has ever done. Forms are used in the charting process and I personally don't care for most of the forms that are provided, but the good thing about Intergy is that you can build your own forms to meet your practice's specific needs. They do have a wide range of forms that would most likely fit the needs of other practices. There are a lot of features offered within Intergy. Cons Implementation was one of the worst experiences. Our health center used a Greenway EHR system called Success EHS that Greenway discontinued and we were forced to the conversion of . Go-Live day was so bad that we ended up using paper chart notes for about 2 weeks. Most likely, a practice using Intergy will need a "super user" because some of the workflows are difficult to perform for the average user. You will need to come up with your own training plan for new employees. Although they have training videos, almost all of them are out of date. The billing process needs a major overhaul. Review Source VR Verified Reviewer HIMSS Hospital & Health Care Used the software for: 2+ years ### "Great EHR" April 1, 2019 5.0 reenway has always provided us with a subject matter expert in the areas or modules that we need or may have overlooked. So at a moment I can pick up the phone or email a SME to get direct insight on how the system was designed to work vs how we were using it. It's important to note after going live the support turnaround & follow through have been great. Chat, Calls, Email. Pros User customization, Practice customization. Cons ome key points I'd like to highlight are: The sales teams, I really hate to use that term because of the typical cliché of a sales guy. I've had the opportunity of spending time with these teams at the conferences and truly believe they want to do well by the community and not just sell a product and move on. That being said, every implementation that we've had, we were always provided a robust road map that outlined the entire process from assessment, discovery, plan and design, training, communications to entire organization, adjusting or recommend workflow changes, and continuing support. Throughout that process of not just developing the road map but following through, we were always in control and felt that Greenway's actions were directed towards our goals. Review Source VR Verified Reviewer Receptionist Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Scheduling Software" August 31, 2021 5.0 Pros I use daily and I have never had any issues with it in the 6+ months of use. All is easy to navigate and there are no lags of any sort. The color scheme is pleasing to the eye as well. Cons None, I have yet to have any issues with this software. Review Source VR Verified Reviewer Director of Clinical Services Used the software for: 1-2 years ### "Good Overall, Updates can cause issues" April 11, 2018 4.0 Pros Customizable and generally low maintenance, the ability to create "canned" responses for charting that are easily accessible once you figure it out. Overall its a rather intuitive oftware Cons Updates seem to cause issues, unfortunately, they always seem to happen on a Monday morning. The vendor does respond quickly though and if down, its never for long Review Source VR Verified Reviewer Medical Biller Medical Practice Used the software for: 2+ years ### "Intergy Outdated" September 8, 2020 1.0 I am glad we upgraded to WebPT and Kareo. Pros The capability of automatically applying patient payments. Cons Most everything has to be done manually, not many bells and whistles or claim scrubbing features. Review Source DN Dustin N. Practice Manager Medical Practice Used the software for: 2+ years ### "Lots of features available but none are included in the amount you pay them for the software" April 13, 2018 2.0 DO NOT BUY unless you enjoy paying an attorney Pros basic system if you love DOS, this is perfect for you great for those people who enjoy computer programming and creating their own forms Cons Over priced nothing included in basic model IT is almost nonexistent they sell you on the amazing features it has but neglect to tell you that none are included when you buy the software. Almost all features are considered add-ons which means there's a cost for them System is constantly being "upgraded" on the weekends but there is never any noticeable changes Review Source Response from Greenway Health May 4, 2018 We’re sorry to hear that you had a bad experience. Intergy is typically praised for its ease of use, canned and customizable templates, and ability to meet the entirety of a practice’s needs. Additionally, our Customer Support is highly regarded by our clients and is currently at a 98% satisfaction rate based on cases closed. If you’d like to discuss further, please feel free to contact us at communications@greenwayhealth.com MP Michael P. President Hospital & Health Care Used the software for: 2+ years ### "Intergy EMR" July 7, 2020 4.0 This system has met all of the expectations of our clients. We have been able to customize the system to meet all our needs. Pros This software is comprehensive and flexible for multi-specialty practices. The reporting capabilties are second to none. Cons The user interface could use a refresh. We have had to use a 3rd party integrated product for digital signature capture Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Reason for choosing Intergy Customized capabilities and reporting Review Source AM Allison M. AVP Care Management Medical Practice Used the software for: 2+ years ### "Intergy for FQHC" March 20, 2018 3.0 Pros Fairly reasonable demographics that meet UDS guidelines. Canned report feature provides good amount of pre fabricated reports. Insurance set up fairly easy. Cons poor functionality, no population health interface. Greenway proves difficult to interface with other HL7 software. Not intuitive, charges do not interface with forms. Too many 'clicks'. Practice Analytics does not utilize diagnosis' or procedures for UDS measures, and your workflow has to include the correct click to produce results so you add the correct medcin finding rather than diagnosis. Review Source Response from Greenway Health May 22, 2018 We’re sorry to hear that you had a bad experience. Intergy is normally known for its ease of use, customizable templates, and exceptional Practice Analytics capabilities. Our Population Health solution, Greenway Community, provides customers with the ability close those care gaps and easily report data to receive reimbursement for care. If you’d like to discuss further, please feel free to contact us at communications@greenwayhealth.com. SC SUZANNE C. PRACTICE ADMINISTRATOR Medical Practice Used the software for: 2+ years ### "iNTERGY by GREENWAY HEALTH" February 8, 2018 5.0 Pros Wonderful EMR and PM; once you know how to make her do what she can do, it's GREAT! User friendly training video's that give overview functionality of system to a new user; more in depth use is necessary to maximize the system features; software constantly updating and growing with user suggestions to improve. Cons Dont have enough training video's that explain the practical application of the software and what functions can be utilized. Customer Support training is limited and Customer Service department will only answer specific questions when asked by the client; very challenging to know how all of the functions and features may be applied to the daily use at the practice. Review Source EB Ethan B. Practice Administrator Medical Practice Used the software for: 2+ years ### "Time Tested Product" March 19, 2019 5.0 We have enjoyed working on for nearly 10 years. A few times we looked at other products (more out of curiousity than need) and found that it gets the job done as good as or better than other systems. It would be very tough to be convinced to switch programs at this point. Pros Assurance of little to no downtime Years worth of upgrades ensure high value workflows Customer support is incredible Cons Slower to offer cutting edge features than competitors, at times Review Source MD Madonna D. Office Manager Medical Practice Used the software for: 2+ years ### "A great product that has evolved along with technology. " March 20, 2018 4.0 My practice has been faithful to the ever evolving Greenway company. They strive to create a very satisfied customer. Pros I currently use Practice Management and Practice Analytics in my job daily. My practice has utilized all 3 products for many years. It affords us a one stop shop to manage the practice, esp. the business end. Reports are very informative and functional for managing the every day business of medicine. Cons Introduction of new product lines can be overwhelming at times. Which do you choose for your practice? What will enhance your bottom line? Review Source DJ Donna J. administrator Used the software for: ### "What support?" March 16, 2012 2.0 I would not recommend this product currently because there is no support. It was a great product with great support when it was Sage, but now I wonder if they will survive very long into the future. I am currently looking at other software, and even though I have spent a large sum on Sage, I am thinking it may be better to move software before I miss the meaningful use cut off in October...and loose even more money. Pros I think the software is probably as good as many of the other ones available...not anything special. What used to really set them apart was their support, see cons.... Cons support does not exisit. You will remain on the phone for an hour before being connected to anyone and then typically they do not have the answer and need to call you back, although you are lucky if they follow through. I have several open service requests. When Vitera bought Sage in October, they fired most of the long standing employees who knew how the system worked. I was in the middle of EMR implementation...now months later I am still trying to implement. They charge extra for everything and then do not deliver. I have been being charged for the practice portal since October, I do not have the practice portal. The accounting department is not enpowered to make any decisions regarding your account. I used to have a customer service rep that I could talk to about different issues but two weeks ago she disappeared and now there is no one... Review Source ST Sylvia T. Practice Manager Medical Practice Used the software for: 2+ years ### "The BEST Customer Support Team" March 19, 2019 5.0 Greenway feels like our partner. They are always willing to help us find solutions to reaching our goals as a practice. Customer support is super responsive and that really means everything to me as a manager. Pros I love how robust this software is. There is so much we can do on it. Cons Sometimes it takes too many clicks to achieve one function or action. Review Source CN Christina N. Billing Manager Medical Practice Used the software for: 2+ years ### "Very Busy Radiology Practice" July 24, 2019 4.0 Pros Many features can be customized to fit your needs. Makes being paperless very easy. Customer Support is amazing. Cons There are some limitations with insurance posting and claims filing. The statements and reporting are often limited. Review Source KA Kenneth A. Director of Health Services Medical Practice Used the software for: 2+ years ### "Overall we have had a positive experience with Intergy and Greenway" April 7, 2017 4.0 We look forward to moving into Greenway Community for population health Pros The practice analytics is easy to use The new EHR is a great improvement The Rx system is easy to navigate Cons We would like to see more interfacing capabilities. We would like to see interfacing easier to implement and less costly We would like to see more video training that we can access when needed. Would like the patient portal to be easier to use Review Source LL Lori L. Billing Manager Used the software for: 2+ years ### "I used Greenway for four years, it is a really easy system to us with some training" March 13, 2018 5.0 Pros It is very friendly, intuitive and reliable. The system makes it very easy to navigate through the screens . And I love the support system they offer with this software. Cons There is absolutely nothing that i dislike about this software. If i had to choose one thing about it, i would say it does take some training to really know how to get the most of of the software. Review Source AM Alivia M. Government Analyst Medical Practice Used the software for: 2+ years ### "Intergy Review" April 3, 2019 5.0 Overall awesome EMR system for medical practices. Pros Great EMR software for medical practices! One of my favorites to use in all of the other programs Inhave used. Easy to use and the customer service is the best! Cons Cons are there that it gets slow when there is not enough WiFi in the office. Review Source Response from Greenway Health April 11, 2019 Thanks for the review, Alivia. Our developers are always working toward improvements to make our solutions even easier for you to use, so we're happy to hear you enjoy your time on Intergy. We'll relay your kudos to our customer service team so they can keep up the great work! SS SONIA S. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Intergy Software" April 24, 2019 5.0 Pros We enjoy because it is so easy to use. It is very user friendly. Cons The yearly cost is high. However the support you get is good Review Source JB Jackie B. Care Manager Medical Practice Used the software for: 2+ years ### "Regular user" February 25, 2019 4.0 Pros Multifunctionality, overall ease of use, Cons Limited access to information and reports for tracking Review Source SB Shawanna B. Billing Department Medical Practice Used the software for: 2+ years ### "Excellent customer service" April 7, 2017 5.0 Our office has recently integrated with Phreesia and we love it. We have been provided special assistance with the Integration process and we love it! Customer service is always great and fast! Pros I like the fact that if I have any questions or issues with a certain function within the product, there is someone trained in that specific area that can help me and I'm not just forwarded continually to different people that can't assist me. Cons Some of the help screens are too vague and do not give clear instructions. I would like to see the product offer clearer instructions for the administrative staff on how to set up things in the program for practice, such as letters and labels. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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