# Page 2 | Intergy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Intergy the right Patient Case Management solution for you? Explore 102 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122222/Vitera-Intergy-EHR/reviews --- Intergy 4.2 (102) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 21st, 2026 # Page 2 - Reviews of Intergy ## Showing most helpful reviews Showing 26-50 of 102 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FG Freya G. Administrative Staff Hospital & Health Care Used the software for: 2+ years ### "A reliable and complex system for clinical operation and Administrative task" March 13, 2026 4.0 My experience with has been awesome especially when it has to do with revenue cycle management and billing system cause it helps track patient payments and insurance claims. Pros I like the ability of to combine both clinical operations and administrative tasks in one system including storing patient medical records, medication, scheduling and consisting of advanced billing and claim control. Cons Although has a great user interface but the interface may feel so complex for beginners and some features may require training to be able to use effectively. I do experience system sudden shutdown while carrying out billing. Review Source VR Verified Reviewer Physical Therapy Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Not a bad EHR system " March 27, 2026 5.0 Pros is great for storing documents and patient records. HIPPA compliant and easy to use the scheduling features. Cons What I like least about is the frequent slowness and difficulty loading documents. It can be difficult to learn and navigate. Review Source TC Tonya C. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Great EMR System!" June 9, 2025 5.0 As a long-term user of this product, I can speak highly of the effectiveness and efficiently of it accurately tracking billing and AR. Pros User-friendly software that allows full control of your business practice! Great IT support and training as well! Cons Clinical features are not as advanced as the revenue management features. Our providers preferred other systems' clinical features to those in . Alternatives considered [MedInformatix](https://www.capterra.com/p/50810/MedInformatix/) Reason for choosing Intergy Ease of use, quality features, excellent billing program Review Source LB Laura B. Billing Supervisor Hospital & Health Care Used the software for: 2+ years ### "Intergy is okay but not great" June 4, 2021 3.0 I find it to be quite cumbersome to use Pros I like the way patient information screen is set up and insurance information and entry. Cons The ERA is very hard to read. They layout should resemble and insurance eob more. Posting exceptions can be very time consuming and is user friendly. I think the whole download procedure of era's is confusing. We should be able to pick and choose what we download and when. We should also be able to retrieve a pdf of a deleted payment if we need to and the system doesn't allow it. I find cumbersome to use with a lot repetitive steps. it is also very unforgiving. For example when doing a patient refund check. If for some reason that check has to be voided or was lost, there is no way to delete/ void the refund and issue another one or put the money back on the account. The work around is to enter a dummy payment and issue a new refund. Review Source DP Diana P. Supervisor, Informatics Medical Practice Used the software for: 2+ years ### "User Friendly and Full of Features" July 30, 2021 5.0 Pros is very user friendly. It's easy to navigate and to find information on a patient as all activity pertaining to the patient stays within their Intergy account. The user doesn't have to go to separate areas of the software to piece together a story. Scheduling and Patient Management is easy to use and flows nicely. Patient demographics are easy to navigate and the main information on a patient is located all on one screen. Intergy has a robust variety of basic reports built in. For higher level, detailed reporting we use their Practice Analytics (separate system) but the ones within Intergy do give the basics needed for a practice. The ability to create and print custom letters is a great feature. Charge and payment posting is easy to do. The financial activity portion of Intergy is well developed and one of the best compared to other systems I've seen. Tracking activity is easy and all transactions for a charge are easy to understand and follow. System allows for charges to be voided. Financial activity can also be reversed (payment takebacks, contractual adjustments, etc.) easily when necessary. Cons We encounter some issues regarding to set-up for our large multi-specialty practice with multiple sites and providers. We need the ability to have multiple costs centers for a provider but would have to purchase an additional provider user/license for this, which causes other issues. Fee schedule maintenance would be nice to have option to pull the allowable based upon POS. Review Source RS Renita S. Medical Practice Administrator Medical Practice Used the software for: 2+ years ### "Greenway Intergy for Medical Practices" August 30, 2021 5.0 Overall experience is excellent. Greenway interfaces with our Phreesia tablet . When we have encounter issues the Support Team ;have been prompt, professional and will ensure the issue is resolved before hanging up the phone. Intergy personnel are great to work with. The system is "user friendly' for new employees. The upgrades ensure the system is current with new innovative technology. Pros User friendly, with excellent support from Greenway Staff. meets all of our Medical Practice needs with Patient Medical Records, Finances, Billing, , Reports for Management. The system templates can be modified to meet the AAP guidelines, and Insurance Hedis measures. We are very pleased with the Greenway Intergy Software System. Cons We have experienced difficulty with meagering charts. If we have an patient put into the system twice, it is tricky merging the two charts into one. Reason for choosing Intergy This system gave us more detailed templates and storage. We liked the technology and user friendly aspect of the system. Review Source LB Lance B. Physician Medical Practice Used the software for: Less than 6 months ### "I feel like I'm in bizarro world" January 18, 2020 1.0 We are a small practice and have sunk too much into changing so now we feel trapped. We have longtime employees talking of quitting because this system is such a frustrating mess. Supposedly there is an update "in the spring" that we are hoping at least makes the software useable. Pros We switched over from Primesuite early because Greenway told us if we did so there would be no extra charge for the new software and Primesuite was no longer being supported. Cons Where to begin? This software has literally brought our thriving practice to its knees. That in and of itself says it all. I have 2 partners in their later careers talking imminent retirement due to this system. I've been in practice 10 years and have found myself looking at other options solely due to the switch. We were happy using Greenway Primesuite. Like all EMRs, it sucked but at least didn't get in the way of providing patient care. We were told Greenway would no longer be supporting Primesuite and so we assumed (wrongly it turns out) that at the very least we'd get an upgraded version of Primesuite. We couldn't have been more wrong. I feel like I've stepped back 15 years and cannot think of 1 improvement from the old software. Customer Support has been abysmal. Greenway sent trainers to help us when we went live. Problem was they didn't really know how to use the system. Then on day 3 of going live there was an "update" that completely changed to look of the system and which the trainers had not received any training on. At that point they could no longer answer any of our questions and were learning along with us. The one bit of help in this whole mess was when our trainer admitted this EMR was crap but that they're all crap. Appreciated the honesty in a mess of lies. Switched from [Prime Suite](https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/) Primesuite no longer supported Review Source Response from Greenway Health January 23, 2020 Lance, we are sorry to hear of the difficulties you've encountered. We have escalated the matter on our end. You can expect to hear from a representative who can address your concerns and connect you with the training, support, and answers you need. CO Cindy O. Owner Hospital & Health Care Used the software for: 2+ years ### "Everything you need to manage your Medical Practice" January 13, 2022 5.0 We are able to generate revenue quickly by the claims submission electronically. We are compliant with electronic medical records. Pros The ability to be able to use this software for all aspects of medical practice. electronic medical records, scheduling, claims scrubbing, claims submission. You don't need any other software with this to run your practice smoothly. You can learn this hands on. I was able to use this with very little training. It is hands on learn as you go. Cons Sometimes you run into bugs and the program shuts down, however this could be a network issue and not software. Review Source CK Cindy K. Clinical Information Systems Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Intergy PM Review" October 28, 2019 4.0 It has been great. Our PM set-up phase and go-live went great. We were prepared and ready to go. Our billing did not miss a beat. Pros The billing set-up/features are easy to set up and easy to use. Cons I would like to see some more built in reports with filters. We can always run/write reports in Practice Analytics - but not all users have PA access. Some additional Finance and A/R reports would be great. Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[MicroMD](https://www.capterra.com/p/74016/MicroMD-EMR/) Reason for choosing Intergy We really liked Vitera HealthPro, and working with the Vitera company. When Greenway purchased Vitera, we decided to continue our successful partnership and move to Greenway . Switched from [HealthPRO](https://www.capterra.com/p/152806/HealthPRO/) HealthPro was being phased out. One of the things I liked about was how similar it looked to HealthPro. Intergy also operates similar to HealthPro. I think this helped reduce staff stress when we were transitioning from HealthPro to Intergy. Review Source KP Kendra P. Systems Analyst Hospital & Health Care Used the software for: 2+ years ### "Not worth the money" May 19, 2021 1.0 Pros there's nothing about this system that's liked Cons EVERYTHING! customer service, poor communication, don't feel valued, continuous system outages, oversold as "better than ehs" but it's NOT! ehs might have be an antiquated system, but it at least had esig capabilities Reason for choosing Intergy we didn't! we were left with no choice! we were initially told system would sunset summer 2020 however in may/june 2019 we were told it would be sunsetting dec 2019 Review Source Response from Greenway Health May 21, 2021 Kendra, Client service and communication are among our top priorities, and it's disappointing to hear that your experience has fallen short. In addition, we understand how significant a disruption an outage can cause for a practice. We apologize. While we do hear from clients that Intergy is easy to use and capable of meeting the full scope of a practice's needs, we are also taking proactive steps to improve the platform's performance. Our goal is to ensure that you and other clients can rely on our solutions. We would appreciate the opportunity to further address the specifics of your situation and make things right with your practice. Your Client Success Advisor will be reaching out to determine a resolution. If you have any additional questions or concerns, please consider contacting us at communications@greenwayhealth.com. Thank you, The Greenway team AS Andrew S. Business Administrations Manager Medical Practice Used the software for: Less than 6 months ### "Intergy EHR - Don't Waste Your Money" September 30, 2019 1.0 They are effectively the source of our business issues. Pros I do not like any aspect of the EHR. Its capabilities were grossly oversold. Lack of training and resources is a major issue. Cons Lack of support. Lack of training prior to Go-Live. We were told to watch videos for training. We watched the videos and still do not know how to properly bill. Complete and utter waste of money. No help from our incompetent project manager. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing Intergy Price. Was also promised much more than we are actually getting. But hey once the contract was signed and we went live, they washed their hands of the issues and have not been supportive. Switched from [Prime Suite](https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/) Our server licence was expiring and needed to switch to a cloud based EMR. Was promised free migration, patient portal, and patient messaging. All of which we have not received/ they have not finished setting it up. We have been live for almost a month now. Review Source Response from Greenway Health October 17, 2019 Hi Andrew, We are sorry to hear that you have had a bad experience with Greenway. Intergy is typically commended for its ease-of-use, customer support, and ability to meet the entirety of a practice's needs. Our team takes great care to deliver quality training, support, and consultation. Additionally, our Customer Support teams are here to assist with the daily issues affecting your practice and provide guidance to handle any challenges that may surface. We're committed to working with your practice to ensure your success, please feel free to contact us at communications@greenwayhealth.com. Rohan D. Senior VP Information Technology and Services Used the software for: 2+ years ### "Intergy works well for us" November 18, 2019 5.0 PM has helped grow our business, increase efficiencies, and help ro reduce overhead. Pros The PM and Practice Analytics reporting system are great for our business. The ease of claims entry and transmission has helped streamline our processes. Cons Some of the Enterprise functions are meant for a large multi-specialty practice and not a RCM/billing company like ours. But it does not hamper our use of . Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Reason for choosing Intergy The PM reporting system was excellent and the price was better for us. Review Source CD Chris D. Business Dept - all things financial Mental Health Care Used the software for: 2+ years ### "Intergy is very user friendly. All the information I need is right at my fingertips." September 13, 2017 5.0 I would highly recommend . All information is easily obtained. All information can be seen on one screen, no jumping back and forth from screen to screen. When and if support is needed the calls is answered promptly, by a live person and is rectified quickly. Love Intergy & Greenway! Pros offers the information I need all on one screen. All icons are clearly labeled. I am able to customize Intergy to my specific job duties, so there is no clutter and/or information that is not relevant to me. Help buttons are available on every screen. I love that it tracks my movements so I can easily return to a specific patient by just looking at my history. Most importantly, if I do need to contact customer service for support the phone is always answered by a live representative who has always been able to answer my questions with just one short phone call and more often than not, I end up learning additional tips/tricks that make my job easier. Cons I wish DK letters can be reproduced if accidentally not printed. I have set up to search for patients by account #, it would be nice once we switch the search mode to patient name instead, if the cursor automatically went to the field where you enter the patient name. Neither of these are a problem, but it's all I can think of as a negative. Review Source JD Jennifer D. Office Manager Medical Practice Used the software for: 1-2 years ### "Great choice!" October 14, 2019 5.0 Pros We love Greenway! We have been using it for just over one year. We put lots of work into the templates and this makes the doctors work so much easier. Everyone knows if the Doctor is happy then everyone is happy! The staff has to put in a bit more work in this system but we are able to get things ordered and done quickly. We love the completed notes. They are very detailed now that the templates are completed. We would suggest Greenway to anyone looking for a streamlined system. Cons We don't love this system for vaccines. Its almost impossible to see what a patient is due for. Reason for choosing Intergy We had set up several demos. No other company went above and beyond for us like Greenway did. We changed from a system after only having them for 9-10 months. After loosing lots of money we are now doing well! Seeing more patients and making sure we have quality care! Review Source MS Mike S. Director of Quality Improvement and Data Analytics Medical Practice Used the software for: 2+ years ### "A great EHR!" May 16, 2019 4.0 Pros For us, the fact that it is SO CUSTOMIZABLE is the best. Our Medical Director/CMIO can make changes to the Provider Encounter Forms and have it saved before the other providers get back to seeing patients after lunch. It has everything you need out of an EHR for CEHRT compliance, and more. Having the ability to query, bi-directionally, State Immunization Registries is a great recent addition to the product which cuts down on time. Cons Health Reminders (Clinical Decision Support tools) and Immunization Schedules don't have the flexibility or logic needed for actual humans. If a patient receives a vaccine late on a series, the schedule needs to recalculate itself. Similar with health reminders - take Colorectal Cancer Screenings for example. We cannot have one reminder satisfied by various tests and various timelines based on those tests (FOBT/FIT Test = 1 year, Colonoscopy = 1/3/5/10 years). Also, results of the tests cannot be taken into account. Review Source rD rose D. LVN Hospital & Health Care Used the software for: 2+ years ### "Greenway Intergy" March 25, 2024 5.0 Pros All forms are detailed and easy to use. They are regularly updated following the basic requirement from vendors. Cons take many step to complete all section to be able to see them recorded Review Source MO Mark O. Director of Finance Health, Wellness and Fitness Used the software for: 2+ years ### "Breaking Up Is Hard To Do" December 22, 2021 4.0 We moved on from to a new billing system that fully integrated with our EHR software. Ending our relationship with Greenway turned out to be far more difficult than it should have been. If you are a current or prospective buyer you need to go into the relationship fully aware of this. Once the ink on the contract dries you will be just a monthly invoice to them. And that is OK as long as everything works as it should. But when the time comes to end the relationship they won't let go easily. Make sure you have all your "i's dotted and your t's crossed". Pros The software is fairly intuitive. It has a lot of features. Cons The canned reporting is severely limited. To make up for this Greenway sells an accompanying software called Practice Analytics. It has alot more canned reports plus the ability to develop your own reports. However it costs additional on top of , and the database only updates once a day overnight. Review Source LO Luther O. owner/physician Medical Practice Used the software for: Less than 6 months ### "Physician/owner" October 24, 2018 2.0 I am reporting the company to the BBB and hiring an attorney. I can only hope that my businesses survive going with Greenway. Huge mistake!!! The billing company is about to cause my clinic to go out of business. After being with the company for 5 months we have posted nearly $4 million in charges and only received $250,000. Customer service takes 2-3 days to return a call. We have been trying to understand our bill since day one and not a single person at Greenway can explain what we are been charged for. We do not have a "go-to" person. Each branch of the company is separate so it takes multiple calls and weeks to get to the bottom of an issue. When a medication is prescribed through the system the number of tablets written/amount dispensed does not show up in the chart. Tons of problems with this company/EHR Pros Multiple features Nice favorites list Can use on the go and at home Customizable templates and notes Cons Poor customer service The billing company is worthless Multiple issues that are patient safety related Review Source Response from Greenway Health November 8, 2018 Hi Luther, We are sorry to hear that you’ve had a bad experience with Greenway, and thank you for letting us know. First and foremost, we take potential patient safety issues very seriously. For that reason, we looked into the medication prescription issue you identified and determined that it does not impact patient safety. We are happy to discuss our rationale with you directly. Additionally, our top-rated revenue cycle management team believes that personally investing in the success of each practice is paramount to helping our customers achieve further financial success. Similarly, our customer success team has an average response time of 11 hours, is currently at a 98% satisfaction rate based on cases closed, and offers designated points of contact for certain practices. For any ideas your practice may have on software functionality, we recommend that you use the Ideas page on My Greenway, where our customers can list requested items and provide feedback on requests from other customers in the Greenway family. If you’d like to discuss this further, please feel free to contact us at communications@greenwayhealth.com. Thank you. SP Stephanie P. Office Manager Medical Practice Used the software for: 2+ years ### "Intergy PM user since 2005" May 13, 2019 5.0 We used Medical Manager prior to switching to in 2005. This really didn't change our workflow because they were basically the same. Intergy's upgrades over the last several years have brought about several changes that have made the software work better and we love the fact that you can suggest enhancements and vote for them. The best thing about Intergy though, in my opinion, is their support. Product support has never let me down! Whether it is just a how to question or a problem, they are always prompt and helpful. Pros All of the aspects we use daily are very easy to learn and use. Minimal training needed for new staff to perform scheduling duties. Scheduling templates completely able to be customized to your needs. Able to see financial and demographic information on each patient easily. Cons When using this software on the cloud there is sometimes a lag that allows for scheduling multiple patients in the same time slot. Review Source BW Brette W. Training and Billing Manager Medical Practice Used the software for: 2+ years ### "Like an old friend" May 2, 2019 5.0 I have enjoyed /Greenway as a partner in more than five practices- all different specialist and different sizes as a Staffer, manager, and Administrator. It is my preferred PM/EHR software. Pros I have used Medical Manager, Allscripts, Amaxing Charts, Therapy Source, Athena, Phoenix, Kareo, and more. 's EHR/PM combo remains my favorite and the most sensitive to the Practice Management needs of any practice. Cons The reporting can be a bit restrictive - more should be available to dump into Excel straight from rather than having to learn Practice Analytics, but I still find that Intergy makes some of the most actual SENSE for the staff in the trenches so worth that caveat. Review Source JW Jenny W. Intergy Clinical Coordintaor Medical Practice Used the software for: 6-12 months ### "Best Integration" June 9, 2017 5.0 This support team is fantastic. Most support teams do not give "Use of Product" information; the support is simply for issues or problems, but Greenway actually gives out information on how to use the system and best of all, it is in chat format so no loss of time trying to reach someone by phone. Pros Of all 5 of the systems I have used, this is by far the best integrated system of all of them. This is the first truly integrated PM and EHR I have ever experienced although most systems tell you they are integrated. All set up is in PM. Critical information is automatically shared in both PM and EHR (example: tasks). Not only is the Billing/Scheduling system an integral part of EHR (and vice versa), but the analytics system matches perfectly or can be updated to match in unusual circumstances. And now, we have a new Portal which is also integrated!! Communicating with the patient is simply a part of staff and provider daily tasks. It is really well thought out! Cons The forms design is a little too simplistic. We need more control over the wording and order of the documentation from the note form but, having said that, it is possible to accomplish that with a little more effort. Being able to design our own forms allows us to innovate and create new workflows and problem solutions. Review Source CR Charlotte R. Quality Compliance Coordinator Medical Practice Used the software for: 2+ years ### "Why I like Intergy" March 19, 2019 4.0 I have been using / EHR /PA since 2008. It has made integrating clinical data with the practice management side a whole lot simpler. It also allows us easy access to attest for our government measures. Like with any software there are drawbacks but overall it is a great product. Pros is easy to use and to teach new staff how to use. It is a powerful software if all the parts and pieces are used to the fullest. It can integrate with outside programs. We are able to customize a lot of our EHR forms for the way our providers care for our patients. There is online training for every piece of it and a great support staff just a call or chat away! Cons The reporting system. You can't run reports from as excel reports and trying to run the same report in PA is not always an option. Review Source VR Verified Reviewer Quality Manager Hospital & Health Care Used the software for: 2+ years ### "Excellent for billing" November 28, 2018 5.0 Pros Best billing software in the industry! It speaks continuously with the EHR. The data analytics tool can simultaneously pull data from PM and EHR. Cons Expensive product, especially when you add on the EHR, analytics tool, interfaces, and other modules (like immunization registry) Review Source VR Verified Reviewer Director of IT Hospital & Health Care Used the software for: 2+ years ### "System administrator" April 24, 2018 5.0 Pros The practice management for greenway is very easy to use. Most users can learn their day to day tasks within a few hours of training. Cons The system lacks integration with other systems that could make our life easier. Insurance verification is also not what we need. Review Source FA Faizan A. Assistant Manager Hospital & Health Care Used the software for: 1-2 years ### "Using for EHR to Charge submission " September 19, 2022 4.0 We are using this for urgent care providers from appointments to claim scrubbing to EOR EOB and ERA payments posting and our provider are satisfied with performance Pros Interface for biller is cool easy to step a new practice Cons Sometime you face a little issue during the practice report pulling rest everything is working fine Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.