# Page 4 | Intergy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Intergy the right Medical Billing solution for you? Explore 102 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122222/Vitera-Intergy-EHR/reviews --- Intergy 4.2 (102) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 29th, 2026 # Page 4 - Reviews of Intergy ## Showing most helpful reviews Showing 76-100 of 102 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RE Ryan E. Sys admin Medical Practice Used the software for: 2+ years ### "Overall good for multi specialty companies." September 27, 2017 4.0 Pros Everything integrates well. Overall the software is very powerful. The built in electonic prescribing works well as does the greenway patient portal. Cons Intergy is written in an older programming language. The encounter note functionality can be vastly improved. Review Source MM Myra M. Operations Manager Mental Health Care Used the software for: 2+ years ### "Easy to use (user Friendly)" June 9, 2017 5.0 Support is awesome Pros keep the billing department on top of issues. reports are easy to view. lots of user on one system Cons the cost we are a non-profit. so in order to update our system, we must get approved for grants. Not easy these days. Review Source DD Dan D. Director Mental Health Care Used the software for: 2+ years ### "Intergy for Medical Billing" September 12, 2017 5.0 Pros We have used Intergy for many years and have found it to be a very easy system to use that has great consumer support. Cons The product is somewhat expensive, however you do get all of the services you need when utilizing the software. Review Source KS Kim S. Patient Account Representative Medical Practice Used the software for: 6-12 months ### "Great Software for Collections" September 12, 2017 5.0 Every bit of information that goes into review of past due accounts is provided on the screens in the Collection module This is so very helpful compared to other programs and enables me to review accounts very quickly. Pros I really like the Collections Program! The practice I work for is small, however the patient data base is huge. I have found the programs on Intergy help me keep close track of past due accounts. There are several different reports that give me options of what information I am looking for when reviewing the accounts. Review Source TC Tessa C. Office Assistant Medical Practice Used the software for: 2+ years ### "Review!!" March 15, 2017 5.0 Very Helpful and Friendly! Wonderful Customer Support! Pros Everything is easily customized, customer support is very friendly and very helpful making sure the problem is fixed. Review Source KP Kantilal P. Office Administrator Medical Practice Used the software for: 2+ years ### "Excellent Features and Great Customer Support" April 7, 2017 5.0 Our experience so far is great. Features are excellent and support community is very handy, prompt and very useful. It covers all aspects of medical practice management system, defined very clearly. Review Source CMH C. Marlene H. R.N., Family Nurse Practitioner Medical Practice Used the software for: 2+ years ### "13 years of experience with Intergy electronic medical record has been great and looking forward to a continued relationship with the company" March 21, 2018 5.0 I've used 2 other electronic medical records at other clinics. Intergy is faster, cleaner in appearance, more clinically logical, and easier to learn. Pros Integration between Practice Management software, EHR the clinic record, and Practice Analytics for reporting. Good workflow for staff and providers. Always looking at ways to improve customer service. Customization of the clinic record appeals to providers. Cons Just like all of the other electronic medical records on the market, it would be nice if it costed less. Training on new features could be better. Review Source JJ Jane J. CEO Used the software for: ### "Stay away!" March 3, 2015 2.0 Although the practice management software has some great features, learning how to use them and find them is only for the extremely motivated , diligent and highly paid front or back office employee. Your employees will be unable to get support without hours on the phone and/ or waiting days to receive a response. With each new vendor that has acquired the product, now Greenway Healthcare, the customer support has declined significantly and the cost for the support continues to sky rocket! The customer support reps are young and inexperienced; lacking professionalism and the vision for the needs of a medical practice. If you have that diligent employee, they will often resolve the issue before intergy support will. I suspect that this company has created a product with so many problems that in an attempt to salvage their economic vitality, they hire inexperienced customer service reps in all departments and then increase their fees relentlessly regardless of your contract terms which they will either reinterpret to their advantage or lose the documents so they can get you to sign a new one with even more unfavorable terms. This was a great product many years ago, now I would liken it to an abusive partner. Review Source CC Christina C. Office Manager Medical Practice Used the software for: 2+ years ### "My review of the Greenway Health System." October 29, 2017 4.0 I would recommend this product to other medical facilities. Pros The Greenway system is very user friendly. When you need help and have to call the customer support center the technicians are very helpful and courteous. Cons The canned reports in the base Intergy system do not give all the information you need so you have to utilize the Practice Analytics system. The Practice Analytics system is not user friendly. Review Source RB Ritu B. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Buyer beware" January 20, 2019 1.0 Overall spent innumerable hours training for setup and very step of the way, they leave you to your own means to do your actual set-up. The quality of trainers is very variable and I lost count the number of times I was tole "I do not know that. Let me get back to you" and there was no follow-up. Integration with their so called partners is very cumbersome and they might have an interface but they are NOT integrated. Most of them are stand-alone other web-based products. The billing team is good but the billing software workflows are archaic. Stay away!! Pros Nothing whatsoever. The fact that in 2019 you have to use a remote desktop connection to get to your emr kills it! Cons Remote desktop connection makes using the product a very clunky process. Sales person glazes over the importance of this. Review Source AW Amber W. Referral Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Employee Review" November 17, 2018 3.0 Pros I liked the different ways you can search for patients. I liked the physician database. Cons That I had to use two separate systems to send referrals, etc. Review Source JW Jennifer W. Director of Operations Mental Health Care Used the software for: 6-12 months ### "Some intuitive functions are missing." August 8, 2017 3.0 Pros Highly robust system. The billing aspect is by far the best feature of this system. Lots of customization. Cons Not intuitive. Hard for clinicians to navigate for what we do. Some reports do not run out of the main system, which seems like a feature that should just be a given. Review Source BL Bridgette L. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Greenway Intergy" October 25, 2017 4.0 Pros I have been using Intergy for over 10 years. It is easy to use. The enhancement request process is good and customer service is knowledgeable and dedicated to resolving issues. Cons Most forms, notes, etc. are built with primary specialty in mind. Has less diversity for more specific specialties Review Source JN JACQUELINE N. MD/iwner Medical Practice Used the software for: 6-12 months ### "Easy to navigate great customer support " May 17, 2018 5.0 Pros The ease that you can adapt to your needs and your specifications . great customer support Cons I have no cons. Review Source JP Julie P. Clinical Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Intergy" February 3, 2020 3.0 n/a Pros ease of navigation throughout Intergy EHR Cons Poor customer service when identifying help Review Source Response from Greenway Health February 12, 2020 Thank you for sharing your experience with Greenway Health. While we're glad to hear the product encouraged proficient workflows, we're sorry to hear the service you received fell short. Our top priority at Greenway is our customers' success. We have escalated this internally and will do our best to address your situation. Thank you. NG Nelsy G. Front Desk Medical Practice Used the software for: 2+ years ### "Reviews" August 8, 2017 4.0 Pros Easy to use scheduling page , entering demographics and insurances. labs and imaging are easy to find. Cons alerts to the doctors when in a patients chart. having a better way to find out about patient that has not been seen in a long time. Review Source NR Nicolas R. Office Manager Medical Practice Used the software for: 2+ years ### "Outdated and Average" May 16, 2016 3.0 Pros There is nothing I like the best. This product on v9.30 is becoming very old school, outdated, expensive. Cons Reporting missing excel, missing automations, difficult to use and time consuming to maintain. Review Source hL haley L. Medical receptionist Health, Wellness and Fitness Used the software for: Less than 6 months ### "intergy review" July 29, 2019 5.0 it took me about 1 week to feel comfortable with the system and customer support is great Pros i like that it verifies patients insurance and u can link guarantor accounts Cons there is no where to put a hippa contact Review Source MR Michael R. CMO Used the software for: ### "Our experience seems typical" August 9, 2014 3.0 We've been using the software for approximately two years, and our experience has been generally poor. Our setup has consistently been done incorrectly by Vitera, and every turn results in more high cost support add ons. The software has never functioned correctly, from LOINC codes not being installed, to HL7 interfaces not set up correctly. The total cost of ownership has been so high, that when I complained to our customer service rep about it, he jokingly stated that internally they refer to the software as "Greenbacks Intergy". We have talked to other customers, who while they have had more success with the software, they have had similar experiences. My advice: stay away. Review Source TP Tracey P. ConnectDX Engineer Medical Practice Used the software for: 1-2 years ### "Greenway Health is AWESOME!" October 19, 2017 5.0 Pros From a client vendor perspective I have to say it is a pleasure to be able to collaborate with an efficient group of professionals to support our mutual clients. Teamwork makes the Dreamwork!! Review Source VB Victoria B. Psychiatrist Mental Health Care Used the software for: 6-12 months ### "Good system for keeping all records in one place, In general it is an efficient system" June 8, 2017 5.0 In general it is an efficient system Pros Good system for keeping all records in one place, In general it is an efficient system allowing to avoid fraud Cons Someone else can open encounter under your name and, as a result you have responsibility to close that encounter Review Source JS Jay S. IT director Used the software for: ### "Very good software with the latest release" October 11, 2012 4.0 Definitely worth the investment after the support team has been overhauled since Vitera took over. Pros New EHR is spectacular. Base product is still pretty much the same and stable. Product flexibility is built in and has a great deal of options for meeting meaningful use. Cons Need to buy new server hardware , so initial investment might be a little more than expected. Review Source JN Jacqueline N. M.D Medical Practice Used the software for: Less than 6 months ### "Very positive in all aspects," October 4, 2017 5.0 Pros Great customer support hardly any waiting time, issues are resolve in very little time, software is a joy to work with very complete and easy Review Source MA Matt A. COTA Hospital & Health Care Used the software for: 2+ years ### "Easy to Use" January 17, 2019 5.0 Pros Extremely easy to pick up the program and great for scheduling patients. Cons There isn't much to not like about EHR, but it would be nice to customize the background. Review Source NW Nathan W. Operations Manager Used the software for: Less than 6 months ### "Greenway Health has been a fantastic partner" January 23, 2018 5.0 Pros Greenway Health is a one stop shop for so many of our business related needs. I would recommend their services to anyone. 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