Who Uses This Software?

Appointy supports 100+ verticals ranging from lifestyle , Health & Wellness, Education, Medicine, Fitness & Recreation, Salon- beauty, Professional services, Government to NGOs.


Average Ratings

242 Reviews
Support

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.99/month/user
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Appointy
  • www.appointy.com
  • Founded 2008
  • United States

About Appointy

Appointy is a simple, functional and powerful scheduling software designed to help you grow and manage your business. Appointy allows you to accept appointments online, send automated email/ sms reminders, integrate with social media and Google Calendar, accept online prepayments, create gift cards,deals and much much more. No matter what the size of your business, we have a plan designed specifically for you. Trusted by over 85,000+ businesses around the world. Our basic plan is free forever.


Appointy Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room Booking Management
  • Automated Scheduling
  • Employee Database
  • Reporting/Analytics
  • Schedule Distribution
  • Scheduling
  • Shift Swapping
  • Time Clock
  • Vacation/Leave Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management

Appointy Reviews Recently Reviewed!


Getting worse by the day

Aug 08, 2016
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Cons: If new booking user hasn't confirmed his email address, Appointy still books this user into the schedule, and if that user misspelled his email address he doesn't receive appointment reminder, hence you get a no-show, causing you to loose money and your staff getting angry for lost time slot.

Overall: This is an update: I reviewed Appointy on this site on December 29, 2014, it's the second review at the bottom of this page.

We've been with Appointy since 2011 and what compelled me to write another review is degradation in reliability of this service. Let me explain;

Since November 2015 there have been outages on their server side, and when I would email Nemesh (owner of the company) either he or his staff would reply saying that you need to clear your browser cookies/cache, when the problem is obviously on their server side since I would test to see from multiple desktop and mobile devices with different internet access points. In January 2016 there were multiple of such outages. The weird, or should I say horrible thing is that Appointy doesn't even notify it's paying customers that there's an outage. A simple email would suffice. Instead they post these outages on their facebook page, probably assuming that their paying customers spend their business hours refreshing Appointy facebook page to see their outage updates. I just discovered that Appointy as a company has been around since 2008, but it boggles my mind that they still haven't figured out priorities that their business depends on. Instead of investing into redundancy servers and making their software more reliable they keep on adding little mediocre features that nobody needs, making the platform more complex to understand for beginners.

Here is the list of things that hasn't changed to this day (since 2011).

1. The phone customer support is non-existent, though email and facebook page communication is pretty swift. It's just if your business relies on a booking system and something goes wrong, waiting for an email instead of calling and talking to tech support is counterproductive, or worse money-loosing issue if the business is busy.

Recommendations to other buyers: I lost count how many screen-captured videos I send this company to improve their software. The worst part is that their software is sitting on unreliable foundation that causes periodic outages. If you're serious about your business, spend a bit more on other scheduling online booking, you'll thank me later.

Best I Could Find

Jan 04, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Appointy is the best solution I've found for our scheduling needs. We use Appointy to schedule energy audits and assessments that last 1-4 hours each across a team of 8 analysts. The best part of Appointy is the ability to set regular and irregular availabilities and unavailabilities for each service tech. We have a pretty unique schedule for our team that rotates between A and B schedules every two weeks. Although it was a bit challenging to set up and required a workaround or two, we were able to set it up in Appointy where other scheduling software would have failed.

Pros: It has a lot of freedom and flexibility to set up unique and complex schedules. Also love that we can create accounts for external referral partners and they can schedule appointments right in our system without having to involve any in-house staff. Same goes for customers scheduling themselves through a link we added to our website.

Cons: I wish there were more integration capabilities. The google calendar integration that we use only supports syncing with one account. It would be great if it could also sync with each technician's calendar individually. I also wish it had more out of the box integrations with common CRM platforms and the ability to build custom APIs. I also wish there was some more logic or rules built into how the system pairs an appointment with a technician such as the distance between appointments and recent service volume. The email notifications sent to customers should also have more options to send specific messages based on the type of appointment.

Great - as always

Sep 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The automated reminders that go out to clients, helps reduce no shows. All my clients are also really happy to use it and think it looks professional. It has reduced so much admin, as it allows clients to book, re-schedule and cancel their appointments themselves, without having to contact me.

Cons: Would love it to be able to track received payments, and stop clients booking when they haven't prepaid, but that is the only thing I miss. Everything else is fab.

Overall: Have used this system for my online language business for years now, it's really great - can't do without it now.

Recommendations to other buyers: If you have questions, do make use of their online help chat function. It's great.

Vendor Response

by Appointy on September 17, 2016

Thank you Anneli for appreciating our services. This surely helps us serve you and other customers better. We constantly aim at ensuring that Appointy exceeds all expectations in terms of product and customer experience. Just want you to know, we do support compulsory pre payments at the time of booking. We also offer the functionality of Sales reporting wherein you can track received payments. You would have received an email from our team elaborating the details of the functionalities. Once again, thank you for your kind words. We look forward to improving our services to serve you better. Always at your service- Customer Happiness Team @ Appointy.

Robust Free Product - but I will probably upgrade to get more customization features.

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I have been using Appointy for 2 years now. Many great features for a free product. My clients seem to be able to use it, as most of my bookings now come through Appointy. No one has ever told me "I am calling because I can't figure out how to book online." Really like the Google Calendar integration.

Now that my business is taking off I plan to upgrade to the paid version. I would like to further customize the client contact points, which is limited in the free version.

Cons: I am not automatically logged in when I go to the website, and before I can log in I get a customer service pop-up chat window asking me why I have come to Appointy. Its just a little annoying to be asked the same question every day. That said, they've let me use this software for free for 2 years, so trying to engage me once a day is not too high a price to pay. :)

You get what you pay for

Jan 05, 2017
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It does 24-hour reminders.

Cons: You can't set different schedules for more than one provider. You can't create a start date for a new schedule. Recurring appointment choices are extremely limited. Most of the program requires manual involvement.

Overall: There are many limits to this software. You have to do most everything manually. You can't click on an appointment and switch the appointment type, you have to delete and start over. You can't click on an appointment and go to the patient to update their phone number for example. You have to go out of the calendar and click on customers. You can't make a recurring appointment other than "weekly". If someone wants the first Tuesday of every month, you actually have to enter it manually. But we pay very little for and I guess we shouldn't expect too much.

Recommendations to other buyers: If ease of use is important to you, best keep looking.

I highly recommend Appointy!

Jan 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, ability to customize what clients need, ability to block times in regularly open days when I want to do something fun instead of work, ability to manually input appointments for those who aren't comfortable with technology, that my clients find it professional and easy to use as well

Cons: Nothing

Overall: I have a consultation business with several types of services that I tailor to meet the specific individual needs of my clients. Appointy allows me to set the hours that I am available for consultations along with how much time I need between appointments. Appointy allows the client to choose the type of service, schedule their appointment, and pay for it all with a couple clicks of a mouse. Appointy allowed me to custom create the intake information I need for their appointment. It displays that to the client to fill out when they schedule their appointment. And in the rarer instance where someone contacts me by phone instead of through my website, I can manually enter their appointment through the administrative side of Appointy so the time slot does not get double booked. It also allows me to block time from a regularly open time slot for those days when I want to take time off to schedule something for myself. Appointy has allowed me to manage my time better because it saved me a ton of back and forth in emails to ask for specific things each time a client emailed me. My clients see a professional user-friendly portal to book their session through and they too like the new way they make appointments with me. Some have even asked me to tell them more about it so they can use it in their business too. --- My experience with the support staff at Appointy has been above expectation. I found it so user-friendly that I only needed their help on one small thing when setting it up. I was responded to almost immediately. They even followed with me afterward. I am extremely happy with Appointy. I tried two other appointment setting plugins that work with Wordpress and canceled them both during the trial. Appointy is the best!

Recommendations to other buyers: no

Appointy Support is unmatched!

Dec 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support, ease of use for patients

Cons: Quite easy to accidently delete information from your schedule

Overall: I've been using appointy for a number of years, and have been very pleased with the scheduling platform. It is very user-friendly and readily customizable. The text/email reminders are awesome and I often get positive feedback from clients. I've used the support for an incident in which I accidently deleted services, and appointments on my schedule, the support techs have been beyond amazing in helping me solve the problem. I'm amazed to see that companies still exist with such great customer support and responsiveness in the online world. 10 stars for Appointy!

Recommendations to other buyers: Appointy is top notch when it comes to customer support, I wouldn't think twice about using them for your online scheduling.

Appointy - Appointment Scheduling Software

Aug 24, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I currently utilise and recommend Appointy Online Software used for my Beauty Therapy Business "Beyond Skin Deep". I find it extremely helpful as the clients are able to book themselves in at their convenience and also allows me the freedom to attend to the clients without having to continually answer the phone or call back when I'm busy. The clients love it and so do I! Its easy to use , they just log onto my website, register their details, select the time, select the beauty treatment and their done! Appointy booking is 24/7 so its even great for shift workers and medical staff ....Thanks Appointy

Pros: Appointy also has great back up if you need to know any questions.Very helpful

Cons: If there are two people trying to book in online at the same time eg through peak periods(Christmas) There can be a little confusion, but has only ever happened twice and solved this by manually calling one of the clients and rebooking them.

Vendor Response

by Appointy on September 07, 2015

Dear Megan,

Thank you for taking the time out to write a review on GetApp.

We have started taking reviews on GetApp only a few days ago and yours is our second review. It means a lot to us.

Our team tries really hard to help everyone we come in contact with. It's nice to hear that it makes a difference. We look forward to improving our services to serve you better. Once again, Thank you :-)

Warms Regards
Shivangi (Customer Happiness Team)

Perfect program for a small growing business

Mar 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That the program was customized to our needs, with no extra uneeded stuff. Easier for the guest and for us on the business end.

Cons: Just a few items we would have liked BUT they said that all those things were going to be in the version

Overall: I had been looking for long time a program for reservations to our High Teas. One that would customize it to meet our needs. About 3 months ago, I found Appointy. From the start I was impressed. In our first texting messages, The support staff asked permission to call. How wonderful. As I gave my list of needs, the reply was "no problem" - wonderful!!. Then for the next week or 2, daily we were in contact working and molding our program to meet our needs. Even when I thought we were done, Yaju was right there willing to make any changes that I needed. So now I have used this program for 3 months and I could not be happier. I find that I am getting less calls because the guests are able to book the reservation themselves and my data entry time has gone from really hours to minutes. In addition, there are many different reports I can look at or create to analyze our business. What I really like is that an email confirmation and reminder emails are sent to the guest. For us being a very small business, I feel that Appointy was our perfect match to help our business move forward.

Recommendations to other buyers: If you are a small business needed to take reservations, this is your program

Customer Service

Dec 20, 2016
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You can schedule quickly and that people can go online and see our schedule.

Cons: That two (or more) different people can't use the same email address and that you can't access your customer by clicking on their name in the schedule portion of the software.

Overall: The representative helped me today after someone tried to get into our system 12 times. I felt very confident at the end of our conversation that our system was secure and that steps were being taken frequently to keep it that way. For a medical practice that is essential. Great job!

Capterra-loader

Great Appointment Software with UI Issues

Feb 06, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The core functionality of the software is impressive and full of features when considering the value. We love the fact we can manage an entire team and setup appointments with customers easily. We can also add custom questions to specific services to collect vital pre-call information.

Cons: The UI is cramming a lot of features into one place. It takes many clicks to get from one place to another or find your way around. I guess that's a side-effect of providing so much for a low monthly price point. Luckily, there is an improved v4.0 UI coming soon that promised a better experience. *fingers crossed*

Capterra-loader

Appointments for Businesses

Oct 10, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I am always looking to see what apps or programs are available for teachers/staff to be able to book/schedule time with me. I've used Appointy sparingly and have noticed a few things. I like the option features and breakdown of services and times. There is a lot of flexibility there. I also like how they are now integrated with Google. The data, analytics, and reporting features/tools are really good. Great way to analyze results.

Cons: Not sure this is a major concern for all, but for me, in education, its just not quite what I am looking for. I need to be able to set my day by class periods with hallway/buffer times built within. Im also not selling a service, so this seems more geared to business.

Overall: It's been short but fine. It seems to be an effective tool if and will probably do wonders for those needing to provide users with opportunities to book a service from you.

Great for Business

Jan 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use

Cons: 0

Overall: I have been using pointy for over 4+ years for my Small business. It has saved me the need for a receptionist and allowed me to continue doing what I love... being creative! In the world of technology, Appointy makes it easy to use on any computer, iPad, tablet or Smartphone!

I'm so thankful for this company as they truly have saved me money and my clients love the online booking option! As a User, they have great admin interface and client support :)

Thanks Appointy for making my life easier!

Dani

Great app and amazing customer support

Jan 05, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simplicity, and mostly customer service

Cons: Minor problems with Iphone users that were fixed.

Overall: I have been using it for one year. I had more complex business last year and I was on Pro plan.

Since I have moved to another gym and had one room less I was able to get back to Free option.

I am so happy with their customer service, and if I would have more rooms again in future I would be happy to pay them because Appointed support was always on time and helpful.

Thank you Yaju you are a great support technician. Happy to have Appointy in my business crew

Recommendations to other buyers: Try it for free, you will only regret you havent tried it before

I have had a very positive experience with Appointy thus far, and definitely expect it to continue!

Jul 13, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software provides all the booking options we need for our clients, and seems very customizable as well. What I like the most, however, is Appointy's top-notch customer service. The online Live Chat feature is key, and employs very helpful people who really take the initiative to not only answer questions, but to actually make the changes you're looking for, right on the spot! I felt like a highly valued customer throughout our online exchange, and was glad to save time with the help of a knowledgable employee.

Cons: All I can think of is that I don't yet feel comfortable with the monthly fee. And it's hard to justify paying for a year in advance (even with the savings) when we need to use a booking system only seasonally (April-November). Our previous booking system was free, so we were perhaps a bit spoiled by that! Perhaps it is within the range of other appointment software?

Fantastic appointment setting software

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the fact customer's choose which time works for them. It saves so much confusion and we have not yet had one scheduling conflict.

Cons: We have not yet ran into any significant problems. I will update accordingly if so.

Most reliable and responsive customer support.

Oct 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm usually someone who likes to troubleshoot my own issues as it tends to be faster. But for appointy, their support is as good as having a specialist on staff. Not only do they respond quickly and professionally, they think for my business and help me pre-empt problems. They share best practices with me and help me find the best solution. In many cases, they simply make the changes for me.

Cons: There isn't much to dislike about appointy. The software is made to be easy to use yet powerful. If I have to point out one thing, it's the membership system. It's working with a small problem being that once the membership is used up, the client is unable to purchase more sessions at regular prices. Having said that, for the amount that I'm paying, this is already very worth while. I'm sure they will rectify it in the coming version.

Overall: Automation which results Time savings for my team.

Schedules on point with Appointy; a great alternative for paper posts type of schedules

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It allows automatic scheduling. It also allows group scheduling and appointment scheduling. The calendar sync allows our employees to be up-to-date with the monthly agenda and tentative meeting schedules.

Cons: The inability to track or schedule leaves and absences is a great setback. It would really be nice if this software can also track time in and out.

Good, not excelent

Dec 29, 2014
3/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: We've been using Appointy for over 3 years now and here is my review:

It just works, in the beginning they had some server issues and some minor glitches here and there from time to time, but for the past couple of years it has been very smooth.

The phone customer support is non-existent, though email and facebook page communication is pretty swift. It's just if your business relies on a booking system and something goes wrong, waiting for an email instead of calling and talking to tech support is counterproductive, or worse money-loosing issue if the business is busy.

What not expect from Appointy. If you have a great idea to improve this software and you share it with them, they would promise you that they will implement it in the next couple of releases but they never delivered. It's been almost two years since I proposed them a great but so far nothing.

Customers without email bulk deletion would be a good feature but blatantly missing.

Facebook login option always gets broken when facebook updates their log-in API. When this happens Appointy staff is the last to find out and we have customers calling about no being able to login. I simply disabled this option.

Is it worth the money, can you rely on Appointy for your business? Absolutely. But if they had phone customer support and really implemented customer usability suggestions it would be golden.

Worst tech support ever

Nov 21, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: Almost inpossible to reach tech support. Instead you get to leave a voice mail and they never return your call.Can not reach tech support. I have been calling for 2 months. I just called 10 time today. Nobody will answer the phone

Overall: It work but when you need to make changes it is impossible to reach tech support. And they claim you can reach them 24/7. Such a lie.

Good but limited

May 07, 2014
3/5
Overall

4 / 5
Ease of Use

3 / 5
Customer Support

Comments: I still use this one. The support online is amazing, best ever! But for the price I pay I wish to have language option (I need Finnish language for my clients). Integration on Facebook is not available what is bad as everyone is offering it now for schedule. The customer info is very limited, I have to use a extra software that is not compatible to save records and extra info from my clients.

But the site works perfect, not so difficult to use anyway they can help you step by step even with share screen. You can also promote discount coupon. Overall is good but the things I need are important for my business and the price is not the best one around.

Vendor Response

by Appointy on July 17, 2015

Thank you Selene for appreciating our services. This surely helps us serve you and other customers better. Your kind words make us love work even more and pushes us to strive to get better each day. We constantly aim at ensuring that Appointy exceeds all expectations in terms of product and customer experience. Just want you to know, we support Finnish language. We also seamlessly integrate with Facebook, to bring you ever increasing customers. You can use our custom form feature to gather customer details. Once again, thank you for your kind words. We look forward to improving our services to serve you better. Always at your service- Customer Happiness Team @ Appointy.

We felt the cared about our business and our success. Outstanding customer service.

May 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That my sales increased. The software allows customers to easily register for classes and we have seen a dramatic increase in our sales. We have not advertised or emailed past customers, so we are confident the software's ease of use is the reason why our sales increased 20% the first month.

Cons: Learning curve based on our needs. Truly is our needs make it difficult to set up each class, but customer service helps us whenever we need help. I truly only touched on the learning curve to put something in this spot, because Appointy guys really go out of their way to help us.

Overall: Increased sales. Email updates on new clients. Clients can cancel without calling and taking our time. Clients can pay if we wanted to, but we take payment in person. Clients really love their email update reminders. I really could go on and on.

Great product that helps with organizing our bookings

Sep 28, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Impressive Customer Service. Very quick response time and very helpful.

A lot of the default settings are already very useful

easy to customize your page

Cons: 100% customization not possible,

Easy to use

Jan 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use, online help/chat, facebook integration

Cons: the price, could be a little bit cheaper for loyal/returning customers

Overall: One of the easiest appointment systems I have used has the added benefit of email and facebook integration making advertising so much easier. They also have online chat/help which is first class.

Great Customer Service!!!!

Sep 15, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: The customer service I received today from Yaju was outstanding. I had very frustrating issues with my software, that even made me consider changing the service. As it turns out my issues were caused by user error and ignoring warning messages (silly me!). My tech, Yaju was extremely helpful in explaining to me what I did wrong, and how to prevent it in the future. Then she logged onto my computer with my permission, and showed me how to take care of another very annoying problem I was experiencing. She was very patient with me, and very polite. This single session turned me into a hard core believer. Thank you Appointy for your great customer service

Pros: I loved the customer service. Appointy was pretty easy to set up, even for a computer illiterate person like myself. I had some issues, but they were pretty quickly resolved once I chatted with

Cons: I would love to have a smartphone app to manage my appointments, instead of having to use a browser to log in.

Vendor Response

by Appointy on September 15, 2015

Dear Rafal,

Your kind words appreciating Appointy are so encouraging. Thank you for taking the time to share your experience with Appointy. I am pleased that your experience with us is positive.

Again thank you for being such a wonderful brand advocate for us.

We assure you of an ever evolving product and great customer support to enhance your experience.

Warms Regards
Shivangi (Customer Happiness Team)

Tech support is fantastic!

Mar 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tech Support. Ease of use.

Cons: I would like a few more specific features, like stating a class is full when it reaches the maximum amount I entered. In the same text and background color that is used for the class time. There is also a bit of repetitive clicks when booking. Also, I'd love to have an option to change the radio buttons when you do book, that say "pay now" or "pay later". It would be great if we can customize that.

Overall: I didn't think I would be able to use the program, because I thought it didn't have the capability to do what I needed, however, with the help of your technician rep, he was able to solve all my needs. I am very happy with the program now, and when I have had any questions or need help with anything rep is very quick to solve it. I have had great experience with your tech support and enjoy using this program.

Awesome customer service!!

Sep 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Works like a charm:) Very user friendly, and with the help of your amazing customer service, even the least tech savvy person, like myself, can quickly become a pro!!

Overall: Omar & Yogi have been life savers for us the past two weeks, while trying to learn how to effectively use your system, for our programming needs!!! We are educators, using Appointy to make reservations for our classes, and had used a different system in the past. Although change is always hard, we are so excited that we found Appointy, and glad we made the change!! We love that the 'online chat' (help) feature is available 24 hours a day, and have always received a very quick response when we have needed to use it. Your staff knows the system thoroughly, and has helped us work through any questions, or issues we were having on our end.

Very Good Appointment Scheduler with best customer care team

Nov 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. lots of features

2. custom rules

3. best customer care team

4. extra help from customer care team to customize your product

Overall: I took the trial period 2 days back but after talking to it's customer care team over the chat, specially Yaju, I felt so good that planning to take full plan tonight itself. I got the confidence that they are having all the features required by a "multiple staff, multiple services under different categories, services at home model" and solution for all my queries. They went extra mile to help me out to customize looks and feel of the site and to integrate it and some more other features.

I think if you have Urban Clap type model then this softwares suits best and more than that their customer services will make you extra glad and confident.

Recommendations to other buyers: do more marketing for a good product

Very happy with this software! Excellent customized product

Jun 08, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is a very good customized software suits for my every need. All the customer services are always stand by and replied every concern within less than 5 minutes. All are very friendly, resourceful, and helpful. Especially, Jenny, she has been really a great help!

Cons: The clients can not be classified into my services. It is not customizable. It will be super helpful if we can customize it

Overall: Time saver and make works so much easier. Human mistake can be avoided !

Best scheduling software ever!

Aug 14, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I looked at many different scheduling software programs before I decided to choose Appointy. I am so glad I chose them. One of the things that I like about this program is that there is always someone available to chat with if you have any questions. Most of the other programs I found just had a "leave a message" option. That doesn't help me when I need help immediately. The tech support with Appointy is incredibly knowledgeable and patient! I am a detailed person and they were able to put up with my many questions and requests for edits. I also like the "strikethrough" option for the times that are already booked on the calendar. Through all my research, I found no other company that offered this. It helps when people know that certain times are/were available, just not for that day. The other scheduling systems didn't have this option. I also love that I can customize the calendar to fit perfectly into my website theme. It is super easy to use for my clients and super easy to edit for me...so everyone is happy! I would recommend them to anyone looking for a top quality scheduling service!

Extremely helpful

May 23, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The support that you get. The customer service is amazing. I like that my customers can schedule on their own.

Cons: sometimes it takes me time to figure out how to set something up. I can always ask for help. once in a while a customer says they did not get a reminder. Or that it came really late

Overall: I don't have to deal with the scheduling.

Demo and follow up

Jun 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use, functionality. Support was fantastic! She spent considerable time going through the software (demo) while at the same time answering functionality questions I had providing solutions or workarounds to achieve. I have been using the "chat" option while in the software and after posing a functionality question the support response is almost immediate. Nothing short of outstanding to this point. Love the product and the service!

Recommendations to other buyers: Currently in infancy stage with our company, trying various setups with the software to find the best possible configuration. (s) Service /support is great, helping us through..

Capterra-loader

Horrible user interface, features that do not work, slow website, too many complaints to list them

Sep 26, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
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Pros: Google maps integration (but that hardly works)

Cons: Double bookings, manual sync that does not work unless you upgrade. Nothing works, not even the manual features they offer under the Plus plan that is suppose to sync with Google calendar one way. It does not update the google calendar at all. I even blocked my calendar directly in the Appointy system and the blocked time was still showing on google maps direct booking. Tech support is not helpful at all and does not address my issue. Cannot get a dedicated person to help me. I have chatted with 5 people today.

Overall: Outrageously horrible

Customer Support has been helping me without him I would not have proceeded to use Appointy.

Jan 12, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: CRM

Cons: No invoice no maps only 60% iOS user friendly

Overall: Thanks to your customer assistance,I've been able to use Appointy well done. Appointy needs to be improved iOS needs certain additions or improvements if Appointy is going to be number choice for service providers Australia is run on small mobile businesses so iOS is very important add invoicing not just pos proper EFT payable printable invoices also add maps like timely map icon next to customers address linked to google or apple maps there are many improvements that could be added to Appointy to make it number one but if you keep great quality people then that's a fantastic start.

Recommendations to other buyers: Look at Timely look st what they are doing iOS for mobile services people

Capterra-loader

Easy peasy appointy is easy

Jul 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have been using appointy for my every appointments in my personal business classes. Having a free trial has helped me to try and see if its best suitable for my business and it has been a pleasure using the service.

Cons: Would love to see some improvements in the UI and UX of the platform, as it is quite hard to reach the desired option for a particular option.

Overall: good scheduling tool

Incredible and consistent customer service

Feb 22, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: customer service and that i can create packages

Cons: the aesthetic/visuals of display. the design elements need work. looks cheap and less professional

Overall: Customer support representative is a gem. Incredibly patient and helpful. I lose all patience with technology and he made setting up this software painless. The customer service alone is worth it. Truly grateful for his help with endless questions regarding email list, creating coupons, packages and codes. My only suggestion to improve Appointy is the aesthetic. It is not pleasing to look at visually and I'm hoping this changes with the overhaul.

Recommendations to other buyers: wish it had an easy mail list option-not mail chimp compatible

Exactly what I needed

Aug 08, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: The customizability, embeddability, and flexibility and customer service have proven to me that this software has what I need to make it a staple in my business structure. The fact that i can custom brand the software, set specific rules and exceptions for scheduling, and allow for automatic selection of staff in the embedded scheduler was essentially all I needed, so this will likely be what I use from here on in. Viren was an exceptional customer service rep, he went far above and beyond my expectations and took the time necessary to truly help me understand what I was struggling with.

Vendor Response

by Appointy on August 08, 2015

Dear Daniel,

Thank you for appreciating our services. This surely helps us serve you and other customers better. Your kind words make us love work even more and pushes us to strive to get better each day. We constantly aim at ensuring that Appointy exceeds all expectations in terms of product and customer experience.

Always at your service- Customer Happiness Team @ Appointy.

User friendly and flexible

Sep 03, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Finding a good appointment system that fits our business is not easy. We have lots of quirky things that doesn't always fit an off the shelf system. However, Appointy does actually manage 95% of what we want to do - we can live without the other 5 % !

I like the easy set up, and easy back office. It looks quite daunting to start with but you soon get used to what does what.

My clients love the online booking interface and now we have just added discount codes, they love it even more!

One slight negative comment is the restriction in payment options. Not all my clients have PayPal and the only other option is Authorize.net. This is NOT very easy to configure and is quite expensive compared to some payment solutions out here. Appointy are talking about adding in Stripe which would be fantastic!

If you go for this system make sure you ask them when they are adding Stripe. The more they are asked the quicker it will be added!

Have fun.

Appointy: The reservation service par excellence

Feb 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: highly customizable, super fast and competent customer support

Cons: I don't know cons

Overall: There is little to say.

Highly customizable, super fast and competent customer support at a price lower than the competition

Always great service.

Aug 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Super easy to use and the free online set up assistance is superb. Within the first week I had 5 new clients schedule with me which was a huge increase from before when they had to call or email.

Cons: The service is meeting all of my needs for the most part. My only hope is that they will soon offer the ability to attach specific forms to be filled out by my clients for specific visits. But even without that this service has already given me more time to work on what I love during day and less time on admin functions.

One word...WOW!

Mar 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: There is so much this software is capable of doing. Beats all the competitors!

Cons: Needs a better form builder.

Overall: Appointy is the best company ever! Their customer service goes above and beyond what I had ever imagined! I am one of the least techy people around but they were so patient with me and all of my questions. No one offers anything as close to what Appointy offers. They truly do care about their customers and are easy to contact and always happy to help you. They also helped to solve my website issues, saving me $$$ and time!

Recommendations to other buyers: Make video tutorials of each section and it's capabilities...this way it's easier for the customers.

Customer service Best I've ever experienced

Jan 12, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Comments: Customer support representative is a legend nothing's to much trouble he's brilliant and he does everything correctly first time he's the reason I'll be signing up with appointy if your customer service remains as good as it's been I'll be your number 1 fan! There are a couple of service providers things that could be added to assist the service provider such as apple or google maps supply an icon next to the customers address when clicks takes you to maps and away you go makes life so easy another suggestion is to provide iOS calander so that when the service provider opens the app it goes straight to the calander instantly showing the free days and time and jobs already booked this is mandatory especially if you have a customer on the phone and they want to book now otherwise an invoicing system linking to Xero for example where clients can pay pos or EFT being able to print an invoice if they wish

Capterra-loader

Appointy is a great scheduling software for managing a business.

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I really like the reminders. Also, the software is really user-friendly.

Cons: There is nothing negative about this software at all.

Easy to use and truly first class customer support!

Dec 14, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Easy to integrate, friendly, simple interface. FABULOUS SUPPORT!

Cons: Function list is a little bit limited. Could do with a little more flexibility in the interface and multilingual support is growing.

Overall: The support staff has gone out of their way to help me make the transition to Appointy. From integration to multilingual support, they have been EXTREMELY helpful! Really top notch, guys! Thank you!

Recommendations to other buyers: The trial period is a little short, make sure you test out its functions before buying. However, the staff on the live chat are really accommodating and make using this software a no brainer!

Customer support was great he guided me through every set in the entire process.

Jul 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's customer friendly, breaks down each service. Most of all the Customer support dept. helped me through every step until I was comfortable using it.

Cons: It seems to move a little slow whenever I try to block certain days off, but after I hit the refresh button it popped up like I wanted.

Excellent

Jul 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I am currently setting up my counselling business and starting testing out appointy booking system, I have been extremely satisfied with both the ease of use and the customer support i have received in helping me set up the system so that it is compatible with my needs. Overall Excellent service

Cons: at this stage i cant really think of any cons. I am testing the system, perhaps the time zones are organised a little awkwardly. Alphabetically could be better

I am THRILLED with Appointy!!! Within 8 hours I already received 8 appointments!

Jul 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease of use, customer service, and the streamlining of our appointment scheduling! This is already making our jobs easier and our customers happiest!

Cons: I can't think of anything! I love this software! I would like to see the calendar in full showing all services being offered at one time, but I believe Appointy is working on it! :) Can't wait!

Overall: This software has completely streamlined our appointment booking processes. It is easy for our customers to use, and has simplified our business!

Use it For Multiple Locations

Dec 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use

Cons: no zipper integration

Overall: This is a great service. I use it for all my locations booking. The support and quality are top notch.

Recommendations to other buyers: get it!

If I could leave ten stars for Customer Support I would!!

Sep 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use, and looks good!!! It's has helped our business already and it's only been live about three weeks. Our biggest complaint from our customers has been booking. Having to wait for a call back and not being able to plan their day was a BIG problem.

Cons: I'd like more filters for running reports, and notifications when a purchased package has run out or is close to running out would save the day! :)

Overall: Happy customers, and less frazzled staff!!!

My clients are happy to book my services through Appointy and it provides a professional feel.

Sep 29, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Appointy really works well and easy. It shoots session reminder to my clients about 12 hours before the appointment. It creates a great professional look to my massage services. Also, it works in an intuitive way that helps me to accomplish changes, updates and new services within the service. Yogi, at customer service, was just an angel. I strongly recommend Appointy for online booking.

Vendor Response

by Appointy on September 30, 2015

Dear Nelson,

Wow! your kind words appreciating appointy are so encouraging. I wrote to thank you and appreciate you taking the time to share your experience with Appointy.

This help us share positive experiences that help more people know about this wonderful product and the service that makes it excellent.

We assure of an ever evolving product and great customer support to enhance your experience.

Warms Regards
Shivangi (Customer Happiness Team)