# Page 3 | Appointy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Appointy the right Reservations solution for you? Explore 284 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122249/Appointy/reviews --- Appointy 4.6 (284) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Appointy ## Showing most helpful reviews Showing 51-75 of 284 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DK Danielle K. Hair & Makeup Artist/Owner Cosmetics Used the software for: 2+ years ### "Great for Business" January 4, 2017 5.0 I have been using pointy for over 4+ years for my Small business. It has saved me the need for a receptionist and allowed me to continue doing what I love... being creative! In the world of technology, Appointy makes it easy to use on any computer, iPad, tablet or Smartphone! I'm so thankful for this company as they truly have saved me money and my clients love the online booking option! As a User, they have great admin interface and client support :) Thanks Appointy for making my life easier! Dani Pros ease of use Cons 0 Review Source VA Vinko A. Owner of gym Sports Used the software for: 1-2 years ### "Great app and amazing customer support" January 5, 2017 5.0 I have been using it for one year. I had more complex business last year and I was on Pro plan. Since I have moved to another gym and had one room less I was able to get back to Free option. I am so happy with their customer service, and if I would have more rooms again in future I would be happy to pay them because Appointed support was always on time and helpful. Thank you Yaju you are a great support technician. Happy to have Appointy in my business crew Pros Simplicity, and mostly customer service Cons Minor problems with Iphone users that were fixed. Review Source RS Rafal S. Apparel & Fashion Used the software for: Less than 6 months ### "Great Customer Service!!!!" September 15, 2015 5.0 The customer service I received today from Yaju was outstanding. I had very frustrating issues with my software, that even made me consider changing the service. As it turns out my issues were caused by user error and ignoring warning messages (silly me!). My tech, Yaju was extremely helpful in explaining to me what I did wrong, and how to prevent it in the future. Then she logged onto my computer with my permission, and showed me how to take care of another very annoying problem I was experiencing. She was very patient with me, and very polite. This single session turned me into a hard core believer. Thank you Appointy for your great customer service Pros I loved the customer service. Appointy was pretty easy to set up, even for a computer illiterate person like myself. I had some issues, but they were pretty quickly resolved once I chatted with Cons I would love to have a smartphone app to manage my appointments, instead of having to use a browser to log in. Review Source Response from Appointy September 15, 2015 Dear Rafal, Your kind words appreciating Appointy are so encouraging. Thank you for taking the time to share your experience with Appointy. I am pleased that your experience with us is positive. Again thank you for being such a wonderful brand advocate for us. We assure you of an ever evolving product and great customer support to enhance your experience. Warms Regards Shivangi (Customer Happiness Team) Franco S. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Great app and great support" July 25, 2016 5.0 I'm been in touch with Appointy recently and i really it. I had to start a new business and i was looking for a perfect app and i tried different platform but Appointy is the perfect solution for me. Good price and very great support. All the staff is ready to help you right away. Pros Good price, great support, very interesting functionallity. Mobile app also available Cons Some little bugs that i'm sure will be set soon. Review Source VR Verified Reviewer Center Coordinator Education Management Used the software for: Less than 6 months ### "Free and Easy to Use" April 24, 2019 5.0 We've used it to book consulting appointments and have not faced any issues as of yet! Pros It's free and works just as well as other paid scheduling programs. I like that I can send the appointment directly to a client and they can confirm via email. It's also really easy to customize to individual needs. Cons I have not run into any issues with the software as of yet. Review Source LS Laura S. Executive Assistant Recreational Facilities and Services Used the software for: Less than 6 months ### "I have had a very positive experience with Appointy thus far, and definitely expect it to continue!" July 13, 2017 5.0 Pros This software provides all the booking options we need for our clients, and seems very customizable as well. What I like the most, however, is Appointy's top-notch customer service. The online Live Chat feature is key, and employs very helpful people who really take the initiative to not only answer questions, but to actually make the changes you're looking for, right on the spot! I felt like a highly valued customer throughout our online exchange, and was glad to save time with the help of a knowledgable employee. Cons All I can think of is that I don't yet feel comfortable with the monthly fee. And it's hard to justify paying for a year in advance (even with the savings) when we need to use a booking system only seasonally (April-November). Our previous booking system was free, so we were perhaps a bit spoiled by that! Perhaps it is within the range of other appointment software? Review Source RZ Renat Z. CEO Used the software for: ### "Good, not excelent" December 29, 2014 3.0 We've been using Appointy for over 3 years now and here is my review: It just works, in the beginning they had some server issues and some minor glitches here and there from time to time, but for the past couple of years it has been very smooth. The phone customer support is non-existent, though email and facebook page communication is pretty swift. It's just if your business relies on a booking system and something goes wrong, waiting for an email instead of calling and talking to tech support is counterproductive, or worse money-loosing issue if the business is busy. What not expect from Appointy. If you have a great idea to improve this software and you share it with them, they would promise you that they will implement it in the next couple of releases but they never delivered. It's been almost two years since I proposed them a great but so far nothing. Customers without email bulk deletion would be a good feature but blatantly missing. Facebook login option always gets broken when facebook updates their log-in API. When this happens Appointy staff is the last to find out and we have customers calling about no being able to login. I simply disabled this option. Is it worth the money, can you rely on Appointy for your business? Absolutely. But if they had phone customer support and really implemented customer usability suggestions it would be golden. Review Source SG Selene G. Used the software for: ### "Good but limited" May 7, 2014 3.0 I still use this one. The support online is amazing, best ever! But for the price I pay I wish to have language option (I need Finnish language for my clients). Integration on Facebook is not available what is bad as everyone is offering it now for schedule. The customer info is very limited, I have to use a extra software that is not compatible to save records and extra info from my clients. But the site works perfect, not so difficult to use anyway they can help you step by step even with share screen. You can also promote discount coupon. Overall is good but the things I need are important for my business and the price is not the best one around. Review Source Response from Appointy July 17, 2015 Thank you Selene for appreciating our services. This surely helps us serve you and other customers better. Your kind words make us love work even more and pushes us to strive to get better each day. We constantly aim at ensuring that Appointy exceeds all expectations in terms of product and customer experience. Just want you to know, we support Finnish language. We also seamlessly integrate with Facebook, to bring you ever increasing customers. You can use our custom form feature to gather customer details. Once again, thank you for your kind words. We look forward to improving our services to serve you better. Always at your service- Customer Happiness Team @ Appointy. GM Gary M. Handyman Construction Used the software for: 1-2 years ### "Worst tech support ever" November 21, 2017 1.0 It work but when you need to make changes it is impossible to reach tech support. And they claim you can reach them 24/7. Such a lie. Cons Almost inpossible to reach tech support. Instead you get to leave a voice mail and they never return your call.Can not reach tech support. I have been calling for 2 months. I just called 10 time today. Nobody will answer the phone Review Source VR Verified Reviewer Independent Sales Consultant Real Estate Used the software for: 6-12 months ### "Life Saver" December 19, 2018 5.0 Pros This program saved my life. It helps you make an appointment book to make sure you don't overbook appointments and helps keep you organized with a calendar. Cons I wouldn't change anything about this program. Good work! Review Source CB CW B. Admin Education Management Used the software for: Less than 6 months ### "We felt the cared about our business and our success. Outstanding customer service. " May 26, 2017 5.0 Increased sales. Email updates on new clients. Clients can cancel without calling and taking our time. Clients can pay if we wanted to, but we take payment in person. Clients really love their email update reminders. I really could go on and on. Pros That my sales increased. The software allows customers to easily register for classes and we have seen a dramatic increase in our sales. We have not advertised or emailed past customers, so we are confident the software's ease of use is the reason why our sales increased 20% the first month. Cons Learning curve based on our needs. Truly is our needs make it difficult to set up each class, but customer service helps us whenever we need help. I truly only touched on the learning curve to put something in this spot, because Appointy guys really go out of their way to help us. Review Source PG Philip G. Biology Staff Member Used the software for: 1-2 years ### "Great product that helps with organizing our bookings" September 28, 2017 5.0 Pros Impressive Customer Service. Very quick response time and very helpful. A lot of the default settings are already very useful easy to customize your page Cons 100% customization not possible, Review Source SU Shahzaib U. CEO of ShazzSEO Professional Training & Coaching Used the software for: I used a free trial ### "Best Software for Any Business" December 9, 2019 5.0 Highly Recommended, One of the best software for Appointments, Get rid of the burden of managing. Pros Appointy has helped me to get rid of a lot of burdens; I was annoyed by managing appointments with different clients for my business-related SEO, Well, once I have read an article about it, so I thought to give it a try. I am thankful to Appointy founder that he had solved my most significant hurdle of business, the best part is it can also send an auto reminder to your clients and easy to manage things with clients. Group scheduling, Class scheduling with auto notification are great features. Highly Recommended Cons Well, I love everything about this software, but I would be much happy if they can add some money integration features to it. Review Source IT Iniyavan T. Customer Relations Manager Used the software for: 1-2 years ### "Easy peasy appointy is easy " July 2, 2018 4.0 good scheduling tool Pros I have been using appointy for my every appointments in my personal business classes. Having a free trial has helped me to try and see if its best suitable for my business and it has been a pleasure using the service. Cons Would love to see some improvements in the UI and UX of the platform, as it is quite hard to reach the desired option for a particular option. Review Source CA Christine A. Assistant Center Director Education Management Used the software for: Less than 6 months ### "Tackling Scheduling Issues" July 7, 2020 5.0 Sid was amazing and helped me out with several scheduling issues. I am very grateful for his expertise and patience. Chris Alfano Pros It is simple to use once you get the hang of it. Cons Nothing at this time. It seems like this system will work nicely with our needs. Reason for choosing Appointy Was guided by a reputable group of people in our field. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) To try something new and innovative. Review Source Kristos R. General Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good Appointment Scheduling Software" November 2, 2018 4.0 Pros It's easy to use and had a very clean User Interface and User Experience. Cons It's lacking the ability to schedule appointments for couples massage. Review Source DH David H. press operator Automotive Used the software for: I used a free trial ### "the best for what i need" July 20, 2021 4.0 i absoutly loved it would recommend if your job requires it Pros the ease of this software it user friendly. Cons thr cost of itwasnt the best compared to others Review Source VR Verified Reviewer Research Analyst Government Administration Used the software for: 6-12 months ### "Good for collaboration with people outside your organization" July 3, 2018 4.0 Pros We use this for scheduling meetings with an outside partner organization. Great to be able to schedule meetings without any back and forth. Cons Users need to be on top of making sure their calendars are successfully integrated with this software. There were times that I would schedule a meeting, then have to cancel it, but since I had canceled it via appointly and not my home calendar, I have to go in to physically change or cancel the appointment. Review Source LG Lori G. Teacher Education Management Used the software for: Less than 6 months ### "Awesome customer service!!" September 2, 2016 5.0 Omar & Yogi have been life savers for us the past two weeks, while trying to learn how to effectively use your system, for our programming needs!!! We are educators, using Appointy to make reservations for our classes, and had used a different system in the past. Although change is always hard, we are so excited that we found Appointy, and glad we made the change!! We love that the 'online chat' (help) feature is available 24 hours a day, and have always received a very quick response when we have needed to use it. Your staff knows the system thoroughly, and has helped us work through any questions, or issues we were having on our end. Pros Works like a charm:) Very user friendly, and with the help of your amazing customer service, even the least tech savvy person, like myself, can quickly become a pro!! Review Source AY Andrea Y. Manager Professional Training & Coaching Used the software for: Less than 6 months ### "If I could leave ten stars for Customer Support I would!! " September 8, 2017 5.0 Happy customers, and less frazzled staff!!! Pros It's easy to use, and looks good!!! It's has helped our business already and it's only been live about three weeks. Our biggest complaint from our customers has been booking. Having to wait for a call back and not being able to plan their day was a BIG problem. Cons I'd like more filters for running reports, and notifications when a purchased package has run out or is close to running out would save the day! :) Review Source JH Jennifer H. swim instructer Used the software for: 2+ years ### "Extremely helpful" May 23, 2017 5.0 I don't have to deal with the scheduling. Pros The support that you get. The customer service is amazing. I like that my customers can schedule on their own. Cons sometimes it takes me time to figure out how to set something up. I can always ask for help. once in a while a customer says they did not get a reminder. Or that it came really late Review Source AB Avi B. CEO Education Management Used the software for: Less than 6 months ### "The best online scheduling software!" November 25, 2016 5.0 I tested many online scheduling apps - and Appointy is by far much more advanced and feature rich. But most important is the team behind - which helped me a lot customizing it and translating it to another new language - even before I subscribed (during the trial period)! Well done! I wish all SaaS companies would do the same. Pros Full feature set, everything you need to setup an online scheduling operation. Supports many languages. Excellent support team. Review Source DH Daniel H. Used the software for: ### "Exactly what I needed" August 8, 2015 5.0 The customizability, embeddability, and flexibility and customer service have proven to me that this software has what I need to make it a staple in my business structure. The fact that i can custom brand the software, set specific rules and exceptions for scheduling, and allow for automatic selection of staff in the embedded scheduler was essentially all I needed, so this will likely be what I use from here on in. Viren was an exceptional customer service rep, he went far above and beyond my expectations and took the time necessary to truly help me understand what I was struggling with. Review Source Response from Appointy August 8, 2015 Dear Daniel, Thank you for appreciating our services. This surely helps us serve you and other customers better. Your kind words make us love work even more and pushes us to strive to get better each day. We constantly aim at ensuring that Appointy exceeds all expectations in terms of product and customer experience. Always at your service- Customer Happiness Team @ Appointy. JT Jock T. IT Manager Used the software for: ### "User friendly and flexible" September 3, 2015 4.0 Finding a good appointment system that fits our business is not easy. We have lots of quirky things that doesn't always fit an off the shelf system. However, Appointy does actually manage 95% of what we want to do - we can live without the other 5 % ! I like the easy set up, and easy back office. It looks quite daunting to start with but you soon get used to what does what. My clients love the online booking interface and now we have just added discount codes, they love it even more! One slight negative comment is the restriction in payment options. Not all my clients have PayPal and the only other option is Authorize.net. This is NOT very easy to configure and is quite expensive compared to some payment solutions out here. Appointy are talking about adding in Stripe which would be fantastic! If you go for this system make sure you ask them when they are adding Stripe. The more they are asked the quicker it will be added! Have fun. Review Source Mario Z. Automotive Used the software for: I used a free trial ### "Best choice we made!" November 28, 2015 5.0 We researched thru many different scheduling programs before joining appointy and I'm glad we made the right decision. We've been with them since May 2011 and they are constantly updating and improving the system. Every time we needed something we brought it to their attention and suddenly they come up with an upgrade that includes what we asked for. Amazing customer service. Easy to use and incredible marketing integration tools. I'm a happy camper! 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