Who Uses This Software?

TeamViewer is available in almost all countries, in over 30 languages.


Average Ratings

581 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • TeamViewer
  • www.teamviewer.com
  • Founded 2005
  • Germany

About TeamViewer

TeamViewer connects any PC, Server, or Device on any platform globally in a few seconds. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software, reaching over 1bil devices. Focusing on cloud-based technologies to enable online support, collaborating in real time across the globe, with an expanded product portfolio, including ITBrain (anti-malware), Monitis (website monitoring system), and Blizz (online collaboration).


TeamViewer Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Action Item Tracking
  • Agenda Management
  • Attendee Management
  • Board Meetings
  • Committee Meetings
  • Internal Meetings
  • Invitation Management
  • Legislative Meetings
  • Materials Management
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Minutes Management
  • Post-Meeting Tools
  • Scheduling
  • Travel Management
  • Voting Management
  • Diagnostic Tools
  • Feedback Collection
  • File Transfer
  • Live Chat
  • Remote Control
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Application Sharing
  • Chat / Messaging
  • Electronic Hand Raising
  • On-Demand Webcasting
  • Presentation Streaming
  • Private Text Chat
  • Record & Playback Ability
  • Two-Way Audio & Video
  • Video Streaming
  • Whiteboard

TeamViewer Reviews Recently Reviewed!


Easily the best product I have used.

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I have been so happy with the product. I use it for personal use and it is free. It seems like the paid options for businesses are very affordable.

Cons: I have had issues trying to connect with my Mac from my work PC. That is the only problem I have had.

A great tool to connect to remote computers

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use, and user friendly. Getting end-users to install it is not too complicated, making a tech service call much easier.

The management console is great!

Cons: It has become a bit pricey over the years. What started out as a free service, and then a nominal fee has grown to a substantial license fee.

This program has saved me in a pinch more than I can count.

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This program is a lifesaver. Maybe not literally but I have almost been screwed by forgetting to upload or start a render or need to access my computer and Teamviewer has prevented me to drive all the way to the office or home. I have used it to help other and it has been used for others to help me. Its mobile version is wonderful too.

Cons: I can't really say too much bad about the product. The install can be a little hard to explain over the phone when trying to get non "tech savvy" users to install and allow access to others.

Quick and easy to use

Apr 19, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: This screen sharing software is extremely user friendly. We have customers that are not typically computer savvy and find this software simple and quick when issues arise. Our tech support department is able to quickly connect to our users when issues arise.

Cons: Some days this software can be very slow and laggy. File transfers have been known to take hours. The customer support for this company can be hard to understand due to a accent barrier.

Overall: Quick tech support solutions by having Techs connect directly to the clients in a matter of seconds.

Great remote features in a small package

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and features provided. When I remote into one of our client computers, I am able to do everything from chatting with them to transferring files. And everything works quickly and reliably day after day.

Cons: The compatibility can be annoying sometimes. We paid for a license for version 11. Unfortunately, Teamviewer constantly brings up ads for upgrading to the newest version. If one of our users upgrades to the new version (the free version), we are unable to connect to their computer remotely because we aren't on the same version. That can be annoying at times.

A co-worker recommended Team View in the support of a software application, One-Step for Windows.

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The improved interface was most welcome but I never used Team Viewer in supporting my clients since my company did not pay for it.

Cons: I was not able to convince my company to pay for the application but I did try using the free version to test the application.

Overall: The logical user interface.

Simple and effective personal computer remote management

Apr 18, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it is free for personal use. It is great for helping your parents with their issues remotely. It is so much easier to see what they are seeing. Awesome to be able to support mobile devices too!

Cons: Sometimes you can get stuck with it thinking you are using it for business use or enabling a certain feature will cause you to get limited screen time.

It has a very good base to please the user with a compact interface.

Apr 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: TeamViewer is a very good software and I would recommend using it reading the necessary instructions, to apply a better use. The instructions for use is very important to read them because otherwise, you will have a bad job done.

Pros: The great thing that TeamViewer has and that I liked from the moment I started using it, is the interface, it is very compact but if you inquire, it has all the necessary functions to apply a fast and secure connection, just with a simple ID and password.

Cons: The problem of TeamViewer is the transfer of files, and I have always thought about that detail and they have never changed it, the transferecnasi of files are very slow and in many occasions it is not done correctly at 100%, causing several files to be lost in the course.

Capterra-loader

Top notch remote software

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So easy to store users so I can remote in quickly or in a hurry I should say. I do software support, and this tool makes it easy to jump into a users machine and trouble shoot on the go.

Cons: Not a big fan of the unattended access, maybe its just the paranoid part of me but that feels like a super unsafe practice!

TeamViewer is one of the best tool for helping others or accessing your systems.

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This application can be used to access your systems from anywhere in the world. Easy to install and use, and sometimes does not require installation. But you should be extremely careful with the use of this product, due to past identified security problems.

Pros: First of all, I would like to note its cross-platform Windows, Linux, MacOs, and the ability to use on mobile devices and their operating systems Android, Ios. Does not require installation, for example on Windows you can download the Portable version and use it even without installation. Pretty simple and intuitive user interface. There is support for video, voice and even text chat. Excellent quality of video image transmission tolerant to network data transfer rate drop. TeamViewer has such cool features as a transfer of control and drawing on the screen in real time. Nice I can use on systems with multiple monitors.

Cons: The free version has limited session time, and the free version is for private use only. Of course, it is much easier to install than the same VPN, but due to recent security problems, many companies have banned their users from using this product.

Capterra-loader

It has been an excellent means of collaboration amongst members of my staff from various locations

Apr 18, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: One can easily create a session that all other computers with TeamViewer can easily and conveniently connect to.

Cons: The software cost is a bit on the higher side compared to other similar software. It keeps generating new passwords which is a bit irritating for me.

Overall: Enhanced collaboration with my team.

TeamViewer has functions with diversity.

Apr 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: TeamViewer has benefited me because in the long term I have been able to make inferences and different remote connections at the same time, I have been able to connect remotely with my employees and help them with any questions they may have.

Pros: I like TeamViewer because I see that it is a software with multiple functions and that is something that pleases at all times, an impressive speed in each remote connection and an instant file transfer.

Cons: I do not like that TeamViewer has an interface that is not very modern, the interfaces that are modern tend to satisfy the client much more, and I would like a better interface and design for the user to be applied.

I don't know what we would do without it, really.

Apr 17, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the security of knowing that our I.T guy can access and back up shared information remotely. He is great, and we trust this service with screen sharing and file transfer.

Cons: it is very expensive., I work for a company, and the company pays for it, but i know what it costs and it blows my mind.

Full Feature remote access program that Works under Many platforms

Apr 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Supports Multi Monitor viewing. You can do remote access and online meetings all in one program. Free version available for home use

Cons: Product is expensive for Business use. The security features can be cumbersome to navigate at times.

Its been reliable for me while working.

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The file transfer feature is great. I like the features like session recording and the online interface and account. It's free for personal use

Cons: Overall i like it, only thing is that from time to time if i'm using it away from work it has been glitchy from time to time, and as far as the controls it doesn't seem to zoom out far enough, but other than that, it's worked great.

Easy to use and works for remoting into computer

Apr 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Easy to use software and connected easily to my remote work computer and other remote connections. Help section has good articles to troubleshoot

Cons: The one thing that I don't like is that sometimes I get disconnected without warning. I'm not sure if it's my computer or the software disconnecting me, but I can connect again quickly.

Easiest Remote Assistance/Control Software on the market

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software allows me to create a list of my most "frequent" clients/machines and save them for easier connection down the road. Then all they have to do is provide me with their PIN and not the entire Client ID. Once connected the quality of the remote session is unbelievable, I never have had issues with lagging or image quality. It also includes an awesome toolset including Chat, FileBox, and File sharing so I can remotely transfer files to a client machine without a remote session or have them choose to download them within a remote session.

Cons: The price is a little bit high in my opinion compared to other remote assistance services but the quality and feature set makes up for most of that.

Overall: Quick and painless connection with my clients to assist them with their technical support needs.

delivers what it promise

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: - doing that what it must do
- easy way to show somebody something on the pc if the person is not there
- you can save some drives

Cons: - i think there is no negative to say because it really makes that what you want. maybe sometimes you have connection fails

Overall, very pleased!

Apr 16, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: With TeamViewer, our manger can simply create a session which all other computers that have the TeamViewer software can then conveniently connect to.

Cons: There are a few things in it's software that would leave some users to believe that their data is being monitored a little too closely, even if they have purchased a valid software license.

Easy way to access other devices .

Apr 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: TeamViewer is great for synergizing whilst doing group projects ,or just accessing another computer when you need to .Super easy to install and use .

Cons: Dependent on a good internet connection ,which can cause frustration ,especially if you are recording . In terms of cost ,there are some alternatives that can do a similar job for a smaller fee .

Overall: It helps me stay connected to my coworkers.

Works for our Business

Apr 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our IT guys use this program when working on simple repairs/updates to our computers. You just open the program and give them the ID code and pin number and they can hop right on our system to do some remote work. It has saved us time and money.

Cons: I don't really have anything bad to say. We have used it for about 3 years now and it's always worked great.

Easy Access for Troubleshooting

Apr 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This product easily allows our IT team to remotely access our team member's PC to trouble shoot whenever someone if facing a problem. It is extremely simple to use and saves the time of IT traveling to different offices.

Cons: The cost of this product can be somewhat higher than alternatives. I can say that it is worth the price and may be better software than cheaper options.

Best Remote Management Software There Is. Period.

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Features. You can interact with everything on the clients computer with no issues. You can paste files right onto their desktops. You can modify performance and see backgrounds if needed. You can use the host to have full time double-click access to any computer it is installed on. The deployable quicksupport tool for others is outstanding as well.

Cons: Apple support. This is probably not an issue with TeamViewer but instead Apple. Either way viewing the screen for an Apple device is difficult (if not impossible.)

TeamView saves you time!

Apr 13, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Since you can access a computer at another location, you don't need to go to that location to get what you need. You can then send documents to yourself, without email.

Cons: I didn't see a way to increase the view of the program. On my small laptop, numbers are hard to see. I had a hard time figuring out how to send a document to myself. One time it went to my desktop easily, then repeating the same steps, I had trouble and had to pick a file. I haven't spent a lot of time training on it, because I don't have the time. I was hoping it would just be obvious. You have a couple of different ways to do it, but it seemed like I had to go about it a different way each time.

I have found it useful for long-distance work

Apr 12, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You can receive help from other people in support without needing them to be near you,
This way also allows me to access my computer and be out of the office

Cons:
I doubt that it can be very secure, it can be loaned for information theft.
often presents connection problems, and I do not receive help from customer service

Overall:
the best created to bring our equipment and handle our information

Capterra-loader

An Amazing and Useful Product

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Teamviewer is immensely helpful in both an personal and business environment. Personally it allows a tech-savvy individual to help those that are not so tech-savvy without having to travel. It is great for kids to help parents that are living across the state.

From a business perspective, the ability to perform desktop support for remote locations is easy and can save an organization downtime for travel and frustration from having to try and talk a user through what could be a complicated process.

Cons: I have yet to find anything thing I do not like about Teamviewer. It is competitive in pricing and feature rich.

Easy to use product to connect with colleagues around the world.

Apr 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is easy to use and fulfills the need we had to be able to have face to face calls and presentations with colleagues and clients in different locations.

Cons: It's not always intuitive and not everyone knows how to use it at first but once they get the hang of it, it's easy to connect moving forward.

Great solution for personal use and helping family members

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: It's a great resource for personal use, however businesses may have a hard time swallowing the purchase costs.

Pros: Teamviewer is a great screen sharing and file sharing platform for me. I use it to help family members when I am asked to fix their computers, and it can be installed fairly quickly. The remote unattended access is amazing!

Cons: It can be cost prohibitive, which has prevented me from recommending this for businesses looking for a similar solution to help their business IT needs.

Good tool to have access to your laptop/PC from another device.

Apr 11, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Good remote control system to control another device which you can manage the device and work out home.

Cons: Sometimes, does not work when you have access by WIFI, you must access to internet by LAN for better internet stability

Overall: great software

Capterra-loader

Great remote support product!

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I can make a list of every computer in my company that I need to connect to. I can make a quick launch file that can be downloaded by whoever needs support, that includes my company logo, that also adds them to my remote control list. I can remote control mobile phones that are set up for it.

Cons: It's a little expensive if you don't qualify for the free version, and the cost doesn't get you free updates, or even a year of free updates. When I purchased my license an update came out a month later and I had to pay for that update to be able to use it. The newest version is subscription based and is still very expensive. I'll be staying on version 11.

Overall: Being able to give remote support to over 50 computers at the click of a button.

Capterra-loader

Easy to setup, excellent tool

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Once you have created a log in setup is basically turnkey which is huge for remote desktop. Other tools can require cumbersome configurations and can be prone to breakdowns, but this tool just works, every time.

Cons: I don't like that it is hard to set up on a Raspberry Pi. Wish there were notifications on external devices for when the computer is running but TeamViewer is not.

An easy way to remotely troubleshoot a user's computer

Apr 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: TeamViewer makes it easy to download and install with a simple internet link. Users don't have to go through a long installation process to get started.

Cons: Sometimes I experience lag time which could be the software or the internet connection. Other than that I always have a positive experience using TeamViewer.

Capterra-loader

TeamViewer is a great desktop sharing software

Apr 11, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This application has saved my life more than once in college because allows you to remotely connect to multiple workstations which are not located in the same place and the communication is quite fast despite having a slow internet, also it is very secure.

Cons: If the system goes into sleep mode we will not be able to access it, the unique form is the other system should be active and available for us to access it.

Overall: Is easy to use , not is configuration necessary, it's possible remote access to unlimited remote computers. I can transfer files, images, text, folders and screenshots, and the files can be transferred directly from Google Drive, OneDrive and Box

Capterra-loader

Allows for easy technical troubleshooting and training in our office, even when I am not present

Apr 11, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: TeamViewer is very helpful as I work in an environment with lots of technology yet with people whose skill in technology is not high. It allows me to quickly and easily login remotely and help solve issues that slow down our work flow at the office. I can fix technical issues, teach others more about their software interface and help our team members navigate in software that might be unfamiliar to them. It has also been an incredibly helpful solution for accessing information in a pinch that may have been left behind or kept on another system.

Cons: First off, it is a bit expensive and does not scale with the size of the company well. It also has a clumsy interface for adding computers. Finally, I would love to see an ability to add other users with more limited control such as just viewing and not controlling the system.

Very dumb and easy to use help tool for system administrators.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: File transfer, chat and audio chat support.
It goes through firewall and NAT, so you not need to solve these problems.

Cons: Definitely price, because you can go by alternative way like VPN via n2n and vnc or something that.

Overall: Time saver for helping people with problems on their computers.

Very practicle

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This soflware is very practical when you work in a big place... Instead of wasting 10 minutes of your time to go help someone, a lot of time, we can help him remotly with teamviewer.

Cons: The only 2 downside I'm thinking of is that the price can be a little bit expensive and that sometimes, the connexion can lag of freeze a little bit... but its verry rare.

Great Product!

Apr 10, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This product allows me to connect and support a remote station that would otherwise prove difficult. I can stay on top of updates and maintenance from a distance.

Cons: This product can be difficult to set up initially. There are so many options so while I list this as a "Con" depending on how you look at it, it could be a positive.

Overall: Save gas by being able to access a remote station!

A great way to access and troubleshoot a computer remotely

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: TeamViewer is extremely easy to download and install via an email link. It also provides a smooth experience with very little lagging.

Cons: I don't have many complaints about TeamViewer. Sometimes the connection looses out, but that could be our company's Internet provider.

We use TeamViewer a lot to enable remote access to our store so we can adjust or monitor the stock control system.

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Absolutely simple to set up and use. Works just like you are in front of the desktop or device Works just as well through the mobile app which I have used on one or two occasions when a critical issue happens with our POS

Cons: I have no faults with TeamViewer. It does exactly what I want it to do. I can process a sale or assist with something from anywhere I have connection.

Best remote software ever

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to install and assign to computer. (easier to do on PCs than Macs, but still easy). Very high frame rate and smooth remote controlling. Can support multiple monitors which is very helpful. Can integrate with great RMM tools like NinjaRMM that we use.

Cons: Installing host on Macs doesn't auto add to your account. Users can close the app then you can't remote in if needed.

Capterra-loader

Best platform for remote support and well recognised that results in trusted use.

Apr 09, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to download, install and use immediately. Clients can simply download the application via a email link I send them personally and the remote support can be conducted quickly and efficiently. Application starts up quickly and does not cause computers to lag.

Cons: Access to other functions can prove to be difficult for first time users as layout could be designed more informatively and aesthetically. Sometimes older versions don't work with newer versions.

Overall: Really good remote support application and gets the job done!

Easily remote control devices.

Apr 09, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: TeamViewer seamlessly offers support for both sales demos and remote support via the web. I initially chose TeamViewer as a remote support client, and have used it for at least 2 years in that capacity. After about a year of using it for support and different tool for web demos, I decided to try TeamViewer for the latter and haven't looked back. Another huge positive of TeamViewer is that it supports PC, Mac and Linux on both the server and desktop side and also offers apps for iOS and Android. I also love the built-in chat feature which allows for easy communications to the end user when I need the client to enter a password or perform a task.

Cons: The price per connection can be quiet high, however you get a good service for all of that. It can sometimes be quiet difficult and sometimes frustrating to get a connection from a customers computer when its located behind a firewall, but you can usually talk the person on the other end and set it up quiet easily.

Overall: My support team relies quiet heavily with TeamViewer since a lot of our sites are located nation wide. Allows for our department to manage our users machines without having to leave the office.

Capterra-loader

A life-saver!!!!

Apr 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Here's the reality... I'm not an IT person by any means, but I have older parents that are not very technologically gifted. I have to use TeamViewer on a regular basis to help get their email up and running again.

Cons: Sometimes we experience some lag and connection issues, but that is probably due to the dial-up connection my parents have. It's not dial-up, it just feels like it.

My experience using this tool was very good, it is fast, and it allows good interaction

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: What I love most about this tool is that it is very fast, allows good interaction, allows me to have remote access to my computer in the office from anywhere, and if someone needs support out of physical reach, I can help

Cons: The only thing that could criticize the application is that the two computers must have the application with the same version and sometimes one goes down and when you use it again you find that a new version has already come out

Teamviewer is a must have to remotely connect to all your desktops!

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has a free version, can be installed and run it different modes. Now they added Android support so you can even control your pcs from mobile!

Cons: There are not really cons, until it is free to use for not commercial use it will be the most used in Windows environments.

Team viewer is a great program to use for remote control

Apr 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like most about team viewer is that it has a great quality when it comes to taking remote control. ALso is fast and you are able to copy and paste on the othe pc. Fast to download program and it only requires a user/ password to access to the other pc. Easy to explain onhow to install as I iuse it at work to take remote on clients computer in rder to assit them on any issue they may have.

Cons: I have only use the freetrial as I think is kind of expensive program. The freetrial is really short time that they let you use it. Other than that is great program

Overall: THe benefit that I get since I use it mostly at work is been able to assit our clients fast and also been able to easily explain to them over the phone how to install it.

Service for sharing a computer, web conferencing, file transfer, or remote access

Apr 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Good applications for iOS and Android. Also an important function of sharing files. Easily and quickly exchange files (unless they are of course not large). It is easy to use and has a good trial version.

Cons: I have been using this product for a long time and for this time I had only one problem - transfer of large files is almost impossible, even if you have the perfect internet connection.

Even the free version is awesome!

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The free version is free for non-commercial purposes. It makes it very easy to work with others remotely. (Ex. Fixing mom's computer on the free version, or collaborating with clients on the paid version.)

No other remote software comes close to TeamViewer's simplicity. You can even share files if you need to do that.

Cons: It's a bit odd that I have to use a different mode to transfer files than doing it through a remote control session. Even if it's using a different protocol, you could just put it on a different port and transact with the connected computer that's running the same server anyway. (After all, HTTP, HTTPS, and FTP are almost always on different ports and they're all supported on the same instance with Chrome.)

Excellent remote desktop access and monitoring.

Apr 05, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to monitor and access our remote assets within the office, from basically any location with internet access and a web browser. The speed is very good, the security is good, and the product has been around for quite some time so it's well known and proven.

Cons: I think given the competition, the price could be a bit more competitive. It's not a big enough issue for us to change vendors, but we think it's a bit rich.

Overall: High performance remote access and monitoring of office PCs from anywhere with internet access.

Great for collaborating and troubleshooting remote worker's computer

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Great for collaborating and troubleshooting remote worker's computer. I can easily sign into a remote workstation and take over the screen. This is extremely helpful in many scenarios.

Cons: Occasionally it can't connect to the other computer. This is rare but does happen. Not sure what the cause is.

Fast and Easy to use

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: TeamViewer lets you control another computer and its simply amazing. I can get help from IT professionals in just a few clicks! Just input a username and password and you're connected to a remote computer.

Cons: I can't really think of cons. The software is fast, easy to use and delivers what it promised, can't complain :)

Best free for personal use screen sharing software

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Ease of access. You can connect with a remote system in seconds. Yet it is secure as it asks for a password before connecting with peer. - Unrestricted access. You can set this for trusted systems and they can establish a connection without any intervention from other end. You can even take control of a system if it¿s locked. - convieneniet file sharing options.

Cons: With the recent update, the only drawback, UI, has also been taken care of. Can¿t seem to think about any other drawback apart from the fact that sometimes the system confuses personal use with commercial use and closes the session. There should be set defined guidelines as to what is deemed as personal use and what is commercial.

Great for the home user, as well as the enterprise

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I spent years using this software for friends or family for quick remote access when I didn't want to use something else. It's great, it's convenient, and it's friendly. In the enterprise it has quite a few features anyone can use.

Cons: The only thing I could really talk down about this software is when you make a purchase of it, you're buying that version at the time. If you want the updates, you have to buy a new version later. That's about it. Everything else is great.

Awesome when you need to conference with another user

Apr 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: I like that you can access to another computer when you need to conference or just have access when offsite

Cons: It seemed to kick me out often but that could of been an internet issue. I have no complaints about this software

Great screen sharing solution

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great solution for IT professionals if the cost can be absorbed by the company.

Pros: Teamviewer is a great product for collaborating, remote troubleshooting and accessing computers that are not attended.

Cons: It's a pricey collaboration and team sharing solution. Companies considering Teamviewer will likely spend thousands of dollars to start out.

TeamViewer Review

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Team Viewer is a great product for any size company. It puts control of user desktops at your fingertips. Very easy to connect to client machine and take control or even highlight areas for users.

Cons: I have not found any cons for this product. very easy to install and use for client machines. no run as admin prompts that lock you out. full control at all times.

Pretty reliable screen connect system

Apr 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Comments: I'm sure the system has many other good features however we just don't use them here.

Pros: Team viewer seems pretty straight forward when using to log in with customers. Its easy to direct them where to go and what to do

Cons: We don't use it for much more than logging in with customers and helping with their computer issues.

I definitely recommend Teamviewer

Apr 04, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like a lot of its functions, but the best are remote control, file transfer and online chat. I used it for a very long time, and over time, the service has acquired a huge number of new functions.

Cons: In the free version, there are often breaks. The quality of audio chat is far from the best over competitors.

Quick support without customer interaction

Apr 04, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Offers hosted installs, emergency link installs and just quick experience
Easy for complete company rollout

Cons: Connection won't connect sometimes and doesn't give errors.
Licensing options could be a lot more clear

Hands down the best remote support

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The time it takes to get from talking on the phone to a customers machine is less than 1 minutes. It's that quick. The customer launches an app, types in some numbers, and I'm in. This makes my job as a service technician loads easier. Also the ability to setup machines for unattended access is a nice plus.

Cons: Honestly the only thing I can complain about is the pricing model. It's a lot of money to fork over when you have several technicians.

Was looking for a program that I could use on all of my devices for my computer and this did it!

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Easy to install and easy to understand how to use the program. This does exactly what I wanted it to do.

Cons: For what I use this program for, I don't have any Cons. It does exactly what I need it to do. Great job!

Overall: Easily access my home PC while i'm away at work or on the road.

Teamviewer is the best out there

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been using TeamViewer at our company for over 4 years and we havent looked back since the day we started. You can easily transfer files to remote computers.

Cons: There is not really anything that I do not like about Teamviewer. It does everything we need it to do and more.

An excellent software for accessing computers remotely.

Apr 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: -Runs on Linux operating system.
-Router configurations are not needed to setup TeamViewer.
-A portable version is also available so you don't need to install.

Cons: -The system can't be accessed if it goes in sleep mode.
-It needs a fast and continuous internet connection.

Great Tool

Apr 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, simple to install and get up and running.
Supports remote printing.
You can use whatever is your PC platform

Cons: The free version is very limited hence you cant really have access
Can be a bit clunky at times, Sometimes, all you can do is reboot the host computer

Capterra-loader

My favorite way to provide remote IT support!

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to install (I can explain in a few words to even the least tech-savvy clients I have how to download and install it). And it's free for personal use.

Cons: I wish the audio chat worked a little better; it can be glitchy at times and it isn't immediately obvious how to enable it when you first set up the software.

The best software for connecting to hosts that i have used

Mar 31, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software has a very simplistic design and can be set up in a flawless environment in very few steps and in minimal time

Cons: Tean viewer can only connect to one computer at a time and thus one cannot transfer files between two hosts

Overall: I was able to give tutorials using this software

Support your customers at any time

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Thanks to the remote facility that this application offers, you can take the worries away from your customers. It is very functional both to provide support and also for other topics such as configuration of email accounts. You can guide clients in processes and save costs on visits. Why wait so much if a few clicks you can solve the situations.

Cons: It should have a record of the number of times attended and be able to take notes of everything done to present some type of report.

Very pleased with quality, performance and price.

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that always works well. I used to use vnc like sofware and I also had problems when connecting from Windows to Linux or when triying to gain admin privileges in Windows 7 or above. No hassle at all since we started using it.
We love the feature of beeing able to reboot computers and continue automatically without end user interaction.

Cons: When givving support to non tech savvy people, we use to tell them to store the QS file for future uses. It easier so they just double click and that's it. It a pain when a new version is available because some customers will get new versions while others will still have the older. Since no cannection can be stablished between different versions, all customers have to update manually. Why don't they have automatic updates? :(

Overall: We've been able to support and help customers remotely and securely for a good price.

Very easy to share screens and give control globally!

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We've used it to collaborate all over the world and let users take control to solve tech issues or make changes directly and remotely on our computer.

Cons: Sometimes its slow or a little laggy but what can you expect streaming and remote accessing a computer thousands of miles away :)

Great app with great features

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I've used TeamViewer to remotely access both my own computer when I'm away and an office computer when I'm at home. I worked for a sole practitioner lawyer part-time for many years and he would get very frustrated when he couldn't figure something out on his computer, so I'd get a phone call or message, and I'd dial into his computer to fix the problem remotely. Sometimes in the evening he would leave work for me to remotely access up on his computer, and his computer on and not in standby mode, and I would log in and be able to work overnight on the things he'd left me during the day. I could also dial in and see whether he was playing Solitaire on his computer or actually working, as he could be easily distracted. There's file sharing and conferencing ability. And something else that was helpful - I could dial into my home computer and access the camera and see what was going on when I wasn't there. This was very helpful for me in discovering which roommate was stealing from me! The application has to be installed on both computers, so it's not like you use this program to hack other people's computers or anything like that. And there are settings permission controls on the accessed side which allows you to set up whether permission needs to be obtained for each access or if you have full authority. Very versatile and there's probably a lot more I could be doing with it, if I really thought about it, but it's great app and very useful for remote workers.

Cons: Actually, I can't really say anything negative about it. It does what it's supposed to do, and as I mention above, helpful in unexpected ways as well.

Easy app to help someone

Mar 31, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I use this app in a case when I have to help my relatives or friends. One person opens this app, shares the unique ID with another person and you can have control over remote computer, troubleshoot, answer any questions.

Cons: This app raises security concerns, you better not share your ID with random people. As with other app - vulnerable for social engineering attacks.

Overall: Handy when you have to help someone remotely

You should try TeamViewer

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easily and quickly exchange files (unless they are of course not large). The remote access function is simply gorgeous. If you need a program for sharing a computer, web conferencing, file transfer, or remote access, you should try TeamViewer.

Cons: The transfer of large files is almost impossible, even if you have the perfect internet connection. Otherwise, I have no complaints about the program.

An easy way to help

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is excellent to provide remote assistance to your clients. While doing so, you can communicate and provide not only remote assistance, but also training for the use of a system. It is a solution that should not be missing if you dedicate to provide technical support.

Cons: Taking advantage of the notifications that you receive from the computers, there should be some function that will send a warning message to the customer about these notifications.

We use this software to provide remote support to our users and customers on multiple platforms.

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it works on any OS platform. I've proven that it works very well from your iOS APP with desktop computers, to provide good support. I've noticed that in that use, it does not consume a lot of mobile data and does not demand large amounts of mobile resources. In the desktop application, I like that it is very easy to use, it is easy to explain to the remote user that he should only open the application and indicate the ID and Password, after a few sessions, when the user asks for help, he already has it open and knows the data that we will ask. I like that I can place a personalized password to the teams which allows me to open the sessions remotely without intervention.

Cons: I have noticed that in the free version, when I connect to computers that are managed and I need to type the user and password of the administrator, the user appears, but to the one who is remotely, no. This makes it difficult to install applications, since you have to use a different procedure to install the applications. In the Windows version, the installation process should be very simple, as well as the option to indicate to the user that it is only a question of taking remote control and not of an installation that requires special permits. The internal chat must be more intuitive.

Overall: We have managed to help many of our internal clients in a fast and effective way.

Superb remote desktop software

Mar 30, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: We can share files in a safe and secure manner also by using the team viewer software which is good for each and every individual.

Cons: Many versions are getting changed with that what are the new updates should also be known by the user, also even tough there are many options which are very useful without the guidance they cannot be used

Easy access for external employees to specialty office computers

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to setup a computer for remote access. We have employees that need to access one central computer that is set up. They can easily transition from their local computer to the remote connection via TeamViewer.

Cons: I don't like the pricing structure or the fact that you have to download an application for it to work, it would be nice if there was a browser version.

Overall: Remote employees are able to access our server

Best computer screen sharing software I've used

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is easy to use and full of features. I came from Logmein where they started getting rid of features. Not Teamviewer. This is the only software I use for monitor sharing

Cons: The pricing is a bit steep, but luckily I use it for personal use only. If I had to buy it for business usage, I'd probably find another software.

Time saving program, really helpful

Mar 29, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have a lot of dummy friends who don't know nothing about IT, so this app comes in handy for me because it's saving me a lot of time to help them when I'm home. That's the biggest feature and I like it very much.

Cons: Sometimes when I am using it i have problem navigating through the controls for example to turn off the sound and controls like that, it's not very good designed it makes me confused. I think this part can be better designed.

Multi-functional remote control software.

Mar 29, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Teamviewer is easy to use, has a full featured free version and is very powerful. You can configure unattended access to your PC, and you can even have meetings with it.

Cons: The Commercial platform is very pricey for most average users. Teamviewer for personal use is free so that really isn't a major concern.

Overall: I am able to freely connect to my home PCs, and remote users who are not on the same subnet as me.

TeamViewer is an excellent piece of software with a variety of use cases

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Put simply, TeamViewer has saved me tons of time.

-Incredibly simple to use
-Performance is always solid
-Connections are fast and secure

Having used TeamViewer for a number of reasons (whether it's to help a team member whose computer has issues or helping elderly grandparents clean up the dozens of shortcuts they've added to their desktop), it continues to be the simplest and most effective solution I've used.

Cons: TeamViewer is one of those softwares that does its job well. There's not anything that I could put down as a negative.

Overall: TeamViewer is excellent all around. Many thanks to the team!

Best tool to give assistance to collegues, friends and family

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: I cannot give any cons since I do not experience any issue while I use the program, sometimes there is a problem with the network, but that is not Teamviewer's fault.

Pros: Teamviewer saved my dozens of hours by providing me an option to remotely give support for any computer related issue for anybody who asked me to do so.

Great remote access tool

Mar 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Teamviewer is so great whether you're helping colleagues or a friend that need software help or help on work. I love being able to access someone else's computer (or allow access) to help solve a computer or software issue. This saves so much time and frustration and helps with efficiency since you can get back to the work you were doing.

Cons: Awesome program, no complaints, the software does what it was meant to do. Just make sure you and the party you're sharing with have good internet connection so that the shared screen doesn't look blurry.

Perfect screen sharing software until now

Mar 28, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1) Perfect screen share features, no glitches per se 2) Gives all the functionalities expected and carefully placed across the screen 3) Nice interface. Super simple.

Cons: 1) The glitches that start to happen after the connection has been going on for a longer time. 2) The free version lasts only for 5 mins which is too less to do anything. 3) Version compatibility is an issue when someone has to look into a higher version running desktop.

great product. I use it on all business trips

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Has great usability and a short learning curve. The interface is also created in a way that allows for a great user experience. Found this product to be extremely useful in our daily operations. Comes in very handy while on business trips to access my work computer.

Cons: Can be a bit clunky at times. Find that if the internet connection is slightly poor there is a big lag. phone interface not as nice as laptop.

Capterra-loader

I had a very bad technical issue and it was great that my boss could help me remotely.

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I liked most is that I work remotely so if I have any issues with the dialer I'm using are audio problems my manager can ask me to allow her to have access to my computer and she can help me without being there.Also I like that you can have an employee meeting as well that's very helpful.

Cons: The only thing I wish is that you didn't need the access code and it just let you have access without having to give the code. I was also going to state that it would be nice if there was an alert or something for the other person trying to gain access to the mouse.

Great remote desktop client

Mar 28, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The thing that is great about TeamViewer is the ease of setup. You just install the client on both machines, set it up with your account and you are good to go.

Cons: I wish there was a personal price tier for a licensed version of the product.

IT software to connect different PCs

Mar 28, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is a perfect way to use and control one remote PC with a different machine. The software work very well, also because the speed depends on you internet connection.

Cons: The software has a free version but it's very limited, so if you need it for work, you have to buy the business version and it is not cheap!

Safety first

Mar 28, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the support of many platforms. The new screen sharing function with iOS devices is simply super. Now you can make a presentation, even from your iPad. Excellent support for the program, I turned to them and the guys helped me solve the problem in ten minutes. The program has an excellent connection quality, I have never had any problems with the connection. I like that I can save contacts and connect to them at any time.

Cons: Earlier I sometimes forgot to record my remote control sessions. Now you can automatically record sessions.

Good software to access remotely and share screens with other users

Mar 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: TeamViewer is a good software to access remotely to other computers and do some administration on it. It is good to help our customers to do something be them when it is something more complicated to solve or explain.

Cons: I do not see any issue with the software, it was designed to accomplish all the needs that a software of this is expected to achieve.

Overall: Good software to work remotely and solve customers issues

Very easy to use software to remote into computers

Mar 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use software to remote into computer or Mac. Able to transfer data and take control of remote computer or mac. Great for troubleshooting. Able to setup remote device to be able to login without someone present at it.

Cons: The price for use at a business is quite expensive compared to other products if you are just looking for software to remote in for troubleshooting

TeamViewer must improve video quality for better handling.

Mar 27, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Using TeamViewer in my company, has meant a very good progress, since I have managed to connect in moments with colleagues and I have also been able to share files with them without any problem.

Pros: I like that TeamViewer is a multifunctional software, in this way you can perform multiple tasks without having to enter another different platform, you can share files, connect remotely and make conferences.

Cons: The quality of the remote connections are horrible, I speak especially of the transmitted video, the quality is very poor and it does not allow a good handling and stability inside the remote connection, I would like more quality.

the remote access to my home computer is easy,fast and i can control all the settings and tasks onit

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: its easy to use, the options to configure it and open utility without problems on select it, the conection and the transfer velocity to move the remote is perfect for me ..

Cons: since i have use it, i dont have found some bad on it, i think is perfectly designed to comply with the required use ..

Overall: the option to access to my home desktop computer when im traveling or located on my work, far of my house, perfect for me ..

It is a more advanced use to which you can take advantage in moments.

Mar 27, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The use of TeamViewer has greatly benefited my company, because many of our employees tend to travel very often, and therefore, the best tool to co-opt us through conferences has been TeamViewer.

Pros: It is a very basic feature that I like TeamViewer, and it is the conferences, since they are very adapted and it is really easy to carry out a long distance conference through Teamviewer.

Cons: I do not like that TeamViewer is so slow in processing the files that are sent by the file transfer, the pcoa process speed, has not allowed to take advantage of this feature.

Capterra-loader

Excellent software. This is simply the best software to use for remote connections.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is extremely easy to use as well as comprehend.
No prior experience of the software usage is needed in order to use the software.
Fantastic user interface that is intuitive, hence doesn't require training.

Cons: During remote connection, you require another party on the other end of the connection to accept a request in order to connect if one has not initially set a password for connection without approval.

Overall: Easily connect to other computers and this enables me to work on any computer worldwide from any remote place.

Capterra-loader

Free remote desktop application

Mar 27, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's too easy to use and you can install TeamViewer to almost every device. And even low speed internet is enough to remote everything you want. Free, basic and useful application for everyone.

Cons: I would like to see new features, such as can be connected more than one devices simultaneously. Anyway it's working perfectly and helps lot.

Great tool for meetings and remote access

Mar 27, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The control I can have on the other computer, I can access from my cell phone anywhere in the world. And meetings with more people sharing the screen.

Cons: Sometimes the call is dropped, and the meeting is slow to connect, wasting time. Otherwise it is fine.

Overall: Remote meetings with colleagues from the company.

Useful tool that I sometimes use to remotely access our clients computers to assist them

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Super easy to setup and use. Simple interface yet it has all what I need to work remotely on another machine, like copying things from the remote clipboard.

Cons: I'm not a security expert but the application feels rather insecure to me. I've heard about some issues in the past and I'm not sure if I'll use it in every situation

Best remote control

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Really easy to use and user friendly. you can share and control multiple screen at the same time. This my everyday program for remote control.

Cons: the video streaming is not always exactly at the same time when sharing multiple screen but this might be due to my internet connection.

Remote Assistant

Mar 26, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: A great software for instant remote assistance and the ability to work from virtual anywhere.

Pros: I work from home for several medical offices. I can use teamviewer to get on any computer onsite to provide training, tech support and troubleshooting. It also allows our sleep physician to logon remotely to read our sleep tests. There is a free basic version and one for commercial use.

Cons: The basic version requires a new partner ID and password every time you open or close the software unless you have an account set up.

I use TeamViewer to access my POS anytime I'm away from the business.

Mar 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that TeamViewer allows me to use my office computer just like I'm in my office. I can open and use anything without being there. It is also helpful working on the business financials without the distraction of the business.

Cons: My least favorite thing about the software is the cost. It is pricey for the amount of users available with each purchase.