TeamViewer

TeamViewer

4.5 / 5 262 reviews

Who Uses This Software?

TeamViewer is available in almost all countries, in over 30 languages.


Average Ratings

262 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • TeamViewer
  • www.teamviewer.com
  • Founded 2005
  • Germany

About TeamViewer

TeamViewer connects any PC, Server, or Device on any platform globally in a few seconds. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software, reaching over 1bil devices. Focusing on cloud-based technologies to enable online support, collaborating in real time across the globe, with an expanded product portfolio, including ITBrain (anti-malware), Monitis (website monitoring system), and Blizz (online collaboration).


TeamViewer Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Action Item Tracking
  • Agenda Management
  • Attendee Management
  • Board Meetings
  • Committee Meetings
  • Internal Meetings
  • Invitation Management
  • Legislative Meetings
  • Materials Management
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Minutes Management
  • Post-Meeting Tools
  • Scheduling
  • Travel Management
  • Voting Management
  • Diagnostic Tools
  • Feedback Collection
  • File Transfer
  • Live Chat
  • Remote Control
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Application Sharing
  • Chat / Messaging
  • Electronic Hand Raising
  • On-Demand Webcasting
  • Presentation Streaming
  • Private Text Chat
  • Record & Playback Ability
  • Two-Way Audio & Video
  • Video Streaming
  • Whiteboard

TeamViewer Reviews Recently Reviewed!


Essential for those of us who work remotely

Jan 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: If you work with several computers and need to have access to the documents of another computer or control someone's equipment to solve a problem, it is the best tool.

Cons: By putting something wrong, there are times when the connection to the other computer is cut or not established.

Use you computer anywhere!

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: My personal favourite remote computer solution. Being able to save computers to an account is amazing

Cons: The paid version is a little pricy for a personal user. Can be a little bit laggy at times, which can be annoying.

Easy To Use

Jan 16, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to view the desktop demonstrations of another persons computer remotely have been hugely beneficial. Transitioning into sales from another position in my company, this program has made my training much easier.

Cons: I am not a fan of the changing remote access passwords, I'd like the ability to have the same ID and password for certain clients ( ie. when viewing my trainers computer it would be the same every time).

Best remote access app

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The Best RDP app ever I have used , This meets my all expectations .. Its really amazing to get connect to . client computer and show them the demo of our product very easily..Remote Desktop & Web Conferencing was major challenge in our business but when Team viewer came in our scenario, The Major challenge was solved so much easily. This have increased our overall throughput as well as increase in sale.In No Time Setup , We were ready to go .. This is really a innovation to classic remote access.. even now I can access client system from mobile as well in case I am out of office.. So I am always ready to Go.

Cons: It would be better if it provides a chat window between the partners, so that it becomes easy to communicate each other. The main drawback in this is, by using ID's and passwords, the system may registers all key-presses and clicks, which in-turn has a chance that our PC may gets hacked.

TeamViewer allows remote computer support that is simple for the user or the administrator

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that TeamViewer is easy to use throughout the office. Any skill level can open and allow sign in access for our IT team to check on the status of our computers. TeamViewer can also be customized for our business to allow our Logo or other items to make it more of our own.

Excellent IT solution for distance troubleshooting

Jan 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Highly recommend!

Pros: As part of the IT team for a medical practice that has 6 locations that are spread out over an hour apart, this software allows us to troubleshoot issues remotely quickly and easily and saves us a lot of time on the road. On the admin side you have a easy view of all connections/computers and can click on the one you need to connect to. Their side will be prompted to accept the connection and viola, you can help trouble shoot. I'll typically be talking on the phone with the user at the same time.

Cons: Sometimes getting connected to the other users can be challenging, especially if the user is not computer savvy. Sometimes there is a little bit of lag when connecting but it's not a huge issue.

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Great program to remote into other computers. Easy to use and setup.

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that it is free for private use is great. I occasionally need to log onto my home computer when I am away on my laptop to grab files or look at something. It is very easy to set up for easy access and use unattended.

Cons: Occasionally the software will log you out of the easy access or have glitches, but very rarely have I had issues.

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Excellent tool when you need to see the information in other computer.

Jan 16, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: When you are in trouble and something is going on with your computer or the system that you are using, the people from informatics can see via team viewer what is going on and help you out. Also when you are working with someone else and you want him or her see some documents that you have is a great tool. But has to be a trust person.

Cons: To be alert that the person that is helping you is a trust one, because with team viewer he or she can have access to all the information that you have on desktop, even though you can watch what he is doing or moving.

Overall: When you are desperate with some trouble that you have in your computer, or you need an info that you cant find, an expert can help you out without going to your desk, only using team viewer and can analyze what you need or can explain you how to manage the situation you are having. Its a great tool to save time and be more aware of the situation.

TeamViewer is very powerful tool to connect remotely and fix the issues ASAP

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: TeamViewer supports all most all windows versions , Mac and Linux versions to connect remotely. TeamViewer allows two users to switch which computer has control of the other. and it supports the many things like chat text, video, and voice over IP, Remote printing is allowed, works with multiple monitors, can start and join meetings, portable version is available . Beauty is NO installation is required

Cons: Can not be used for free in commercial settings.
Lack of privacy: When other person is accessing the machine through TeamViewer we need to monitor very closely and user cannot leave the machine even though if he purchased the valid license.

Overall: This is a good tool to connect machines remotely and resolve the issues ASAP.

Use this software on a daily basis. Enables me to easily conduct remote training sessions.

Jan 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I can give the client one easy web address to download the software for our remote sessions. Usually takes just a few minutes.

Cons: If they already have TeamViewer installed permanently on their computer, harder to get connected because they don¿t usually know their password.

Useful for offsite projects

Jan 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It is secure and can be used by multiple people for document uploads and remote work. Good for secure vendors as well

Cons: Sometimes locks the employee out or they cannot connect. This makes it difficult to complete projects on time

Simple and easy to use

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I have only used this program through my wife¿s computer. It was simple to use and no issues using.

Very helpful

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how TeamViewer can help you connect at any time to another computer in the convenience of your home.

Cons: If my computer is ¿locked¿ or goes into sleep mode it won¿t let me access my desktop at work when I am at home using a laptop

Great way to remote into a computer

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing about this software is that you can get into another computer securely. I am able to send files as well making this software better.

Cons: Only thing that I don't like is that you can not access admin items. If I need to download something I cant do it unless I have admin access.

Working in an IT field it is a time saver. saving gas mileage from going to any of our 6 stores.

Jan 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its very easy to use. Its my go-to software for pc support in the field of IT. saves me from travelling to one of our many stores for something that takes less than2 minutes to fix. you can also send files too.

Cons: it's a bit of a hassle to set up. if it is not already installed on client computers, getting them to install it might take some time. especially if you are not at the same store.

Overall: easy to use remote support software for IT techs like myself.

Easy to use. Fairly easy to deploy once you understand how it works.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I enjoy saving myself 40 minutes of walking throughout the district to solve on a computer that can be done from where I am sitting.

Cons: Deployment was tricky. There were 3 things in particular that did not make too much sense. The first thing was mass deployments. This was almost impossible because every deployment required the deployment to be accepted on the email account associated with the product. The second issue was getting the MSI package to work. We could not figure it out. The third issue was when we got a couple MSI deployments, we had to enroll the user into our group, which was counterproductive because we can just go down and use the URL and have it done in one go, which is what we did instead of deployment.

Overall: Saving myself an hour of walking to find out an issue is a non-issue. Also offers almost instantaneous support. We don't even need to make a call, there is a chat window option with Teamviewer.

Teamviewer has made my job so much easier

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Ease of use and also the customisable QuickSupport feature has made it easier for me to connect to my staff very quickly without the need to download the whole program

Cons: The licenses could be a bit cheaper especially the top end license. To be fair I purchase in Rands to Dollars

The product was easy to set up and use

Jan 11, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: good graphical interface
best feature is the file transfer option
adding additional support personell not on your network was easy to configure

Cons: connectivity over different locations was terrible
the admin options when allocating permissions was a trial to do
constant ads (stop it that's annoying)
customer support was poor

Overall: remote access

Useful and Easy To Navigate

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best way to remotely access your colleagues and customers .Extremely user-friendly interface , no need to install anything , just both parties having it available is enough for connecting .Best of all ,it is free for individual use .

Cons: It can be very dependent on connectivity ,a slow internet may lead to constant disconnecting and unstable contact with the other device .

Overall: It eases communication with colleagues in far away locations , bringing the world closer together in a way.

Great Tool to Assist Others

Jan 10, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: The installation process is very straightforward.

Pros: This is an excellent solution for when you are trying to help someone with a computer issue but cannot see what's happening on their screen. It can be frustrating to wait for the user to do something, or to try to understand what they are describing. This allows you to remotely access and manage someone else's PC.

Cons: It takes up a lot of space on a computer that does not have a lot of space, and can be laggy in this situation as well.

Easy to use, Nice interface , Many Features

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Hands down one of the best remote desktop access software. I use it at my work and at home. It's not every day use as it's needed mainly for remote maintenance, however it has many pros.
- It's free for persoanl usew
- It has awesome design
- It's really easy to work with
- It has many features - chat, voice chat , file transfer , screen recorder
- It has many options for tuning the remote access
- It's secure
- It small
- Does NOT have high system requirements
- Works on smartphones as well

Overall: TeamViewer can save a lot of time. It helped me numerous times when I had to assist a friend with technical issues on his/her PC.(Speaking for the Persoanl Use)
The IT team use it at the office , however it works the same way(Speaking for commersoal use). Sometimes it can be laggy , but I guess that should be due to low speed connection/internet. The software can put high load on older machines , however this should be fine as it has options for low speed connection as well.

Great remote support tool

Jan 10, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its extremely easy to use and setup. No need to configure extra networking options. Quality of the remote sessions are usually great quality and low latency.

Cons: Version changes don't add much features, but require an upgraded license. Clients can potentially update their software and make themselves incompatible with a tech's previous version. Seems to be a way to force people to purchase a newer version.

There is a bug in version 12 that their support has not been able to fix. The bug is present regardless of computer and OS.

Overall: A centralized program for offering remote assistance to our employees.

TeamViewer has saved me more than a few times!

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: TeamViewer is amazing! I have TeamViewer running on all my devices, so whenever I need something off of one I can just logged into that machine via TeamViewer.

Unlock the power of your home or business computer, anywhere in the world.

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I likely cannot offer high enough praises for this piece of software. It is something I use every day for both personal and business applications. It can be used for remote tech support, file sharing, cloud computing, or even administration. I have tried almost every remote computing solution and come back to teamviewer every time. It simply cannot be beat for speed, quality, and reliability. It is perfect for me and my team.

Cons: This is the hardest part of this review. Trying to find a con with teamviewer is like looking for a nitpick in a hay stack. I would say that its only con is that sometimes it needs a reboot before it will work. This happens so sparsely though that I only offer it up because of a need for a con.

Overall: Both personally and professionally teamviewer is both the only option you need and should use.

Very useful tool

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to save multiple machines on your account makes fixing IT issues much easier. Also it is nice to update company computers quickly.

Cons: The cost is a little high for a single user. Unless you have multiple clients it is a little over priced. Still a very useful tool.

Overall: The ability to jump from multiple machines is very useful.

Easy to use, user-friendly, high functionality

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the list feature for saving computers. You're able to list computers based on groups that you make such as location or computer type. You can connect to both Mac and Windows with ease as well as phones, though I haven't used that one.

I do also like, in emergency situations, that I'm able to connect to computers with my phone if I'm not next to a computer for support reasons.

Cons: If I had to choose any cons it would be with the screen sharing feature. I'm not a huge fan of it and it comes automatically configured. It's easy to disable but not very user-friendly.

Teamviewer saved me time and money being able to view off-site information.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of being able to remote into another computer I own and view the information I need to see can't be beaten.

Cons: I am not sure if it's just the software, but when viewing the screen of the computer while remoting in the picture is less crisp.

Great for Tech Support Help

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is a great program for tech support teams to easily see and fix problems. I have also used it on a personal basis and it makes remoting into my computer very easy. You can even transfer files to and from the computer you are remoting to within the program.

Cons: It's, understandably, a bit laggy. I've used a few remoting programs and, while this is my favorite, the lag is sometimes a bit frustrating

It is extraordinary to manage a team without the need to be present

Jan 05, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -It is easy to install
- You can manage a computer remotely.
- You can get answers quickly in the technical support since you do not have to wait for the person to move from one place to another, because you handle it from a distance.
- You can transfer files without any problem.

Cons: - It would be excellent if we could establish a connection without using the internet, using vpn, and adding video calls.
- It would be very useful to be able to connect to more than one computer at the same time.

Overall:
SOLUTION OF PROBLEMS WITHOUT BEING PRESENT IN THE PLACE

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Quality and speed of impressive video.

Dec 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like about TeamViewer is the great speed it has when making the remote access connection, the quality of the video it has is quite interesting and has a nice color quality that greatly improves the customer's view, speed with which the shared video works, it is quite good because it does not matter if you own a computer with low resources, in the same way the program will go smoothly and with excellent quality. I really like the interface that this program has, since it is compact, organizes all its characteristics and factors very well and organizes the remote connection and conferences very well.

Cons: TeamViewer is a pretty good software that gives the best quality and speed of video to its clients, but nevertheless, it has neglected the area of file transfer, remote access is characterized by communication, remote management and successful transfer of the files, and since they have made a lot of dedication to the remote connection, they have neglected the transfer of files without knowing that this factor is the most important of all because it facilitates in an excellent way the sending of information through a shared network, if TeamViewer It makes a considerable amount of improvements to this factor, this software would be the best in remote access.

Overall: This software has benefited me a lot because I have managed to maintain a remote connection with all the employees of my company and in this way share necessary information for all of them, I have also been able to make several conferences with many owners of companies abroad, and thus be able to perform contracts and agreements without having to move from my place of work

TeamViewer a very usefool tool

Dec 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I used to use team viewer a lot when remotely helping colleagues on their pc even though they are remote.

Cons: Other users sometimes have a hard time connecting. It also requires some updates form java as it will not work with the latest update.

Very helpful little tool!

Dec 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: We often find ourselves needing an easy way onto a remote PC and this comes in very handy. I help out a small international company with people in 3 countries. This enables me to help them out with ease. It's easy to install and store list of PC that you access frequently.

Cons: The newer interface is a little clunky and takes a little to get use to. This can be an issue when instructing others to use it.

I use Team Viewer as a backup to my main remote service.

Dec 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The version of Team Viewer I use is free and easy to download. I use the program as a backup remote service. Once the program is open on both sides the codes that come up are entered and you are connected. Very easy. The video quality is good, it does make the screen smaller than on other remote services I have used.

Cons: I have to call the other party to get their code to connect. I prefer a program that pops up so I know that they are ready. I use Team Viewer as an alternative way to connect to my remote location computers when my main remote program is down or giving trouble. Another downside of the Team Viewer program is that the connection is slow when I use this program.

Overall: I use Team Viewer to connect to my remote location computers to assist with computer or accounting problems. With Team Viewer my location can share their screen with me and I can assist in correcting problems or I can gain control of the mouse and move through their computer to make any corrections. I also use Team Viewer to transfer files via Dropbox. Using Team Viewer is an easy alternative to my main remote service when it is not working properly.

This is my favourite software for remote access.

Dec 26, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that it has both the options free and paid.I use this for non-commercial purpose. it is easy to install and use.I use the remote control feature a lot to connect with my friends across the country.This is a great software for screen sharing.

Cons: Sometimes i experience a lag in connection although I am not sure if it is really an issue with TeamViewer.

Quick setup & use

Dec 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: As a freelancer, we work distributed across the country. My teammate had to debug an issue on my system and without any prior knowledge of team viewer, I could quickly set it up and share my access code. It is quite intuitive and easy.

Cons: The initial connection time is a bit confusing. The viewer has a lag I feel, probably because of the varying speeds of internet.

We have resolved issues remotely

Dec 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is so frustrating and difficult to be remotely placed and try to solve an issue. Had it not been for team viewer my team would have doomed.

Remote screen share is very easy to setup and use

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to install and setup unattended access
Easy to update
Works on multiple devices and platforms

Cons: Different versions are not compatible with each other
App is always pushing the latest product updates

Overall: Remote access into anyone's computer is very beneficial

The best free PC remote control software. Easily.

Dec 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mainly that it's free but also that it works on multiple platforms, is safe and secure, works effortlessly every time even with a poor connection and is quick to connect. Easy to explain to users even with little to no PC experience.

Overall: Time saving in supporting remote office locations.

E65f2ffcd8b5fc18e34aefffb7243e9c

Best screen sharing software that I have used for free

Dec 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use.
Very fast and effective
Long distance without a lag. I help my parent's computer using this application from Canada to India.

Cons: Sometimes Ads are annoying on the free version.
You get RGB elements distorted when you start your sharing.

2200b14dac12df68a6c4e80ce13abf67

A must have software for everyone using more than one computer on daily basis

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: TeamViewer is a great software for quick access of any file that I did not save on the cloud and desperately need. I usually use it to manage my home computer when I am out (and when It is turned on, obviously). Furthermore, being an experienced user, occasionally I use it to help family and friends with PC issues that I am able to solve. I migrated to TeamViewer from LogMeIn Free, and I am completely comfortable and satisfied with it! The developers' policy about the free version of the software are very smart and generous. Based on it, I believe that most people that do use it for commercial purposes indeed invest in a paid license, as it worth each penny.

Cons: The nag screens on the free version sometimes bothers me, but I know that it is a minor issue for such a great software offered for free for non-commercial purposes. It is the way that developers found to sensibilize people about their need to make the software profitable to support their business and for further software improvement .

Overall: Easy and efficient access to files stored in computers that are not locally available, as well as to provide online support to other people experiencing PC issues.

D76f6a5362ed341ea597528cf3377f53

The most used program (in my knowledge) for remote connections

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It serves its purpose amazingly.
Teamviewer is one of the key players in this area, there is no way around that. They have a program that works and it works well.
You can install it easily and connect remotely mostly without problems or glitches.
It is a very good program for remote support and to connect remotely to computers or servers

Cons: The price is way over what other charge.
The way you manage the computers is not too much to my liking.
I had a couple of problems a while back where the versions between the remote machine and the local machine were not the same and it was a problem connecting (not sure if this was fixed recently).

57206d5ff34cbbbdb5104dd77c4cb77b

This is my go to software for when I need to remotely help friends or family with computer issues

Dec 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that I can install it on a remote system and forget about it. When my family members needs help I can easily login and take control of their system.

Cons: I find that the connecting can take a while, and that the screen response can be slow depending on the internet speed on both sides.

Good overall product for remote assistance

Dec 14, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to connect with user logged on. This works extremely well when on intermittent problems where the user can contact support while problem is occurting . One of the biggest benefits is cutting down on end user frustration and rapid response time.

Cons: Automated deployment is a bit of a challenge, but can be done. I found the documentation on this fairly poor. Initial client PC registration is allow a bit of a challenge.

Overall: Quicker response time and ability to support more end users

F03757105ab56e19fd313621f776214e

Made connecting easy

Dec 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really like the speed of connection and the ability to really monitor the history of access use. Introducing this to new user is a breeze.

Cons: I wish there were more security protocols to insure no unwanted party could gain access to sensitive information.

Overall: It improved the speed of my work.

The end-all be-all of remote support software

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: There isn't much NOT to love about TeamViewer - it is truly one of the most well thought and laid out remote assistance programs I've ever used. If I had to narrow down some favorites I would have to say that the speed/ease of which a client can be connected AND the ability to log into my saved systems from my account are my favorite features. Obviously when someone is having a problem, the last thing they need to go through is an overly complicated connection process. TeamViewer makes it very fast and easy to get loaded and connected with your client. I operate off several desktops in my office, each with TeamViewer on them, and I love the fact that my saved systems are only a single click away AND are updated across all my systems.

Cons: As I'm sure is the same for everyone, the price is what always kills me with TeamViewer. There are so many great remote support applications out there, and inevitably I always have a few customers a month that can't get running on one or the other for some reason - so maintaining 2 different subscriptions to 2 different remote support applications (minimum) is a must for anyone serious about client help. The high cost of TeamViewer is the single biggest issue I have with them. Their software is great, no doubt, but at that price I always question it.

Overall: Nearly flawless remote support connections to clients.

We love and use Team Viewer on a consistent basis! I don't know what we'd do without it!

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Some of our staff, like myself, work away from the headquarters of our non-profit organization. I help manage the website and have sometimes needed to work on projects with another assistant or have needed things set up on my computer (such as syncing a program, etc.). Team viewer is perfect for that. I can safely allow people from our organization log into my computer and view my screen as well as use their mouse to browse and make changes to whatever I have in front of me.

Cons: Team Viewer can be a costly program when used over time, but this con is certainly worth the cost with how often and how much we use the program. For a business who doesn't use it as much, it may not be as worthwhile.

Overall: An easy way to view and work with others while not even being in the same room or even state or city as them.

Fcb1d2dcf0875b1fa8e8ab61e488ce5b

Team Viewer is a simple piece of software to get connected to my clients to help them. Seamless.

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, easy for non-IT competent people to manage and feel comfortable with. Reliable and the controls are simple to find.

Overall: Able to communicate and assist my clients that are remote with ease and they trusted the software.

7ae07b3e90ccc368320c346288d30d0d

Steady, reliable remote access. Dont leave yourself vulnerable with careless setup

Dec 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Teamviewer has been a very easy access software for remote access. It works reliably even through tough to penetrate VLANs.

Cons: It can sometimes be easy to leave your information exposed if you arent in the habit of closely monitoring your background programs. If you must start the software with windows, disable the temporary password or make sure to minimize on startup so you dont leave yourself open to attack.

Pricey! But very effective.

Dec 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I have never noticed a significant lag time with remoting into different computers or having meetings with TeamViewer. The user interface is very user friendly and I have never struggled finding the tools for what I needed to do. The add-ins for Outlook, etc are simple and useful as well.

Cons: The price seems a little steep especially if you're considering a one-time purchase license instead of a monthly subscription. At the time of this review, you would need to use TeamViewer for over a year in order to justify a one-time purchase instead of monthly subscription.

Has Saved Unnecessary Trips To The Office To Perform Simple Tasks

Dec 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The simple to use interface has made logging into work stations a breeze. It is mainly used in emergency situations after hours to avoid a trip into the office to post a file for a client, make a quick revision, or things like that. Setup is incredibly easy to get going, and as long as the software is running, it is dependable.

Cons: Sometimes I need to log in remotely and make a change to a video using Adobe Software. Doing anything complicated can be problematic with moving video and audio over the screen share. I wish there was a way to get better performance when using those kinds of applications. Other apps, like even using Screen Share built into iChat on a Mac, provide better video performance so I am not sure why Team Viewer lags in this area.

Overall: Saves me time by not having to drive into the office.

Best remote assistance ever

Dec 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This is the best remote assistance software that I have found. It's easy to use and is known by many people, great on everything.

Cons: Price is a bit expensive. This should have a more comfortable price so more people can join the paid version instead of the free one.

1c3a8cfd1b2b724a1cb3d79a7422115f

Easy to install, and quick to get connected two pcs. Great for remote technical service

Dec 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its easibility to get connected two pcs. The learning curve is almost zero because its very friendly to use.
The file transfer is easy
The remote connection has helped me more than once for technical support from my IT Service Company supplier.
Its free for personal use

Cons: Definitively you have to have a very fast and strong Internet connection. The software is sensitive to connection loss or dim.

Overall: The quick and easy contact from my IT Support Team to solve PC problems by remote connection.

02e7d93a42d1aba5444f59bce007ee18

It's a great product, and very easy.

Dec 08, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It works well on low bandwidth. Fairly simple to use. It is very good for remote support. I'm in IT and use it daily and am rarely disappointed.

Cons: Occasionally it drops connections right after you first connect, but then you can just reconnect back again. Although I've experienced the same thing with competing products. It can be pricey outright, but I have it through a bundled product (Ninja) so that way it is a fantastic deal.

Overall: Use it for remote support of my IT clients daily.

Great for long distance remoting!

Dec 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It's wonderful to be able to remote into my work computer from a distance or from home and work on projects!

Cons: I use the free version, which isn't as robust as the paid version. It's still useful, just not as many features!

i use it to control and customize the pcs of my family and clients.

Dec 06, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: it is easy to install you only need enter the web page, download the software installer and it's done. use this software is easier than install it. when you control other computer you don't have a lot of lag in the interface.

Cons: When you control another computer it is so difficult to have communication with the other person, because the tools to communicate is not easy to use, and does not have any order.

Awesome collaboration software!

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Easy to setup and use. This software has enabled me to support my elderly father from 1000 miles away and help him get the most out of his computer.

Cons: The system randomly disconnects periodically which can cause problems if I am in the middle of showing how to do something.

Dc9b52ea63677156ad8ba97e3e30beb3

Team Viewer is a reliable way to remote in while out of town.

Dec 05, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use this to remote into my work computer while out of town on business. I have most of my sensitive documents on a local cloud and use Team Viewer as a way to access and view files. It has worked very reliably and made being out the office much easier.

Cons: I am struggling a little to learn the new interface but otherwise it works very well. Copy and past would be better if it worked with larger files though.

It has helped us get out of trouble several times.

Dec 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the simplicity of the software. IT just works! We have had situations where we need to remote in and don't have a VPN setup and this has helped us get the job done with minimal effort!

Cons: The newer skin is a little more tricky to navigate I find but perhaps thats just to do with lack of experience using it. Overall it's a solid product.

Reliable, Easy, Secure and Fast Support Software

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like Teamviewer due to many reason. Firstly, it is secure, your sessions are always encrypted AND it had 2 factor authentication. Secondly, it is fast, so what you see is exactly what the other person does without any lag. Third, it is reliable. I want to know that when i need to get onto a computer to support the end user or do maintenance, teamviewer will be running and that i can get on to the computer. Four, it has clipboard copying and file transfer. Five, you can add all your computer to your account so you don't need to remember hundreds of Teamviewer ID's and shows when computers are offline and offline.

Cons: I don't like the new pricing Teamviewer has used on Teamviewer 13. It used to be that if you purchased the version, you can continue to use it forever as long as you stay on that version. (Teamviewer 12 can log in to a computer running Teamviewer 12). With 13, now they are trying to do a subcription based license so you HAVE to renew every year to continue using Teamviewer.

Overall: Fast, Secure and Reliable remote support.

Desktop sharing software

Dec 04, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easily transfer documents
View and control options for shared desktop
Simple to setup for both the clients (user and customer)

Cons: speed can sometimes be an issue and the interface can lag
Expensive for the full professional version
Can result in low resolution when connecting to older machines

Remote Access Master

Dec 02, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has a comprehensive feature set, it's easy to set up and it interface speaks by itself, it's elegantly designed and functional. Multi monitor support is a blessing too. It also offers a free version for non commercial use which is great if you want to test it first.

Cons: Security options can be a difficult to set up and features can be annoying sometimes. TeamViewer is really expensive. File transfer are a little messy also, sometimes you get interruptions and that can be frustrating.

Overall: Remote access is a great feature that everyone should advantage from. Accessing your home pc from work or viceversa can be lifesaving sometimes.

Best remote support software

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: Best one I have ever used. Really easy to use, great that you always have a unique username and password to share.

Cons: Price is very high. Developer should consider a monthly price for people who do not use the software very often.

Very useful and smooth

Dec 01, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very smooth, it seems to not consume a lot of internet as I've used other remote support softwares which are very slow and consume a high internet bandwith

Cons: well you know everything is not free, but perhaps the free version should have a little bit more time.

I have need to access a remote computer sometimes daily and TeamViewer is the best tool for the job!

Nov 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how quickly I can remote in to a computer and use it like I am sitting right in front of the screen. When I am away from home and need a file while at work, I can sign in, find what I'm looking for and send it to myself in a jiffy!

Cons: It may be just how I have the software set up, but I am on a Mac and will control a Windows based computer and my keyboard shortcuts don't work. And the file transfer system, while highly useful, seem clunky and cumbersome to use.

Overall: I can get into a computer and service it quickly and without having to be at the physical computer, which is a huge benefit.

90fd1475e2dc666fb10140d5299627b1

Access to a computer everywhere you are

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: TeamViewer is a software that allows you to access to a computer without having the computer in front of you. You must download the software in all the devices you want to use. For example, you have a computer at home and a computer at work, and when you are at work if you access TeamViewer you can see everything you have in the computer at home and viceversa. You can also copy and paste documents from one devide to the other, it can be slow but it works (depends on the Internet connection). This software has helped me a lot, it always happens that I forget documents at home or at work, and this is the solution to that problem.

22791aed7b89d42d2ffa36b9bd910b30

Fantastic and easy to use for remote connecting

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: I use Team Viewer regularly to access clients computers when needed. It is simple to connect to any computer with login credentials. Easy to move around in.

Cons: I use the free version as I use it infrequently. Pro users who need to access multiple computers every day might find it worth the cost, but not for a small business or individual.

Great for starting off screen sharing

Nov 28, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a great way to easily share computer screens with people in your office, and from your home. Team viewer is very user friendly, and a great place to start!

Cons: There are new softwares that have different primary functions, but also offer the same screen share feature that teamviewer does. It's might be worthwhile to find something that packs in all of your needs in one. One fee and done.

A72d8a99e9da4d8c4fc00b70c8728974

Quick Access to Remote Into Computers

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We use it almost every day to trouble shoot computers around the office. It is also a good tool for your outside vendors to help you out. It is fast and reliable as long as it is on on the other side. It is good to change the resolution depending on the screen.

Cons: The cost for a commercial license can be prohibitive for what it is. It is much more secure this route than the free version. Utility wise it is great but cost could be a factor when implementing.

It is a very useful program because it allows you to manage a team without the need to be present

Nov 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Among the advantages of this is the fact that you can manage a computer without the need to be present in the place.
- Another advantage it offers you is the ability to transfer files without any problem.
- It allows to reduce costs when providing technical support because it prevents the transfer of people from one place to another.
- It allows to reduce costs when providing technical support, because it avoids sending people from one place to another.
- It helps to reduce the response times in the technical support since you do not have to wait for the person to move from one place to another

Cons: - It would be very useful to be able to connect to more than one computer at the same time.
- Another thing that would be positive is that you could establish a connection with another computer without the use of the internet, using a vpn.
- It would also be useful to add the video call option during the session

Overall: - It has been useful when solving a problem without the need to move from one place to another.
- It has also been useful because the security parameters have worked very well.
- It has also been very useful because it allows us to receive assistance in an optimal, fast and safe way

the best software to help customers remotely

Nov 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very very easy to use, just a code and that's it. Great thing that code and password do not need to be changed, only if wanted.

Cons: A great software costs. This is a very useful software but its price is very high. Good for companies that really need to take remote control of their customers 24/7

Overall: This is a very good product, but the price is not accesible for many people, Single use is expensive, good for companies though.

5582d7e986fcabc530b4f8aab718d660

Paid version is a lot better than the free version. The free version limits time spent on a session

Nov 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The smoothness of the video session is always good. I could never complain about the quality of the session. It is also quite easy to use.

Cons: I don't like that the free version time limits you per session where you need to re-connect every ten-or-so minutes and wait two minutes between each session. This can get quite annoying getting disconnected and two minutes at a time if you need to help someone for, say an hour's worth of work.

Overall: I can help clients fix their problems without driving to them to fix the problem, saves travel time.

5a1b25e9e41633ebd1141ad337a5a658

It does it's job

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. Desktop sharing is easy even you can use it on your phone too
2. File transfer is easy and best part is easy to use

Cons: As this is a remote desktop connection software so lot of bandwidth is required to access, rest all is good.

Love the software

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software has made remote debugging heavenly. It has come to our rescue during problems and given us so a face to face working experience when our team is distributed all across the country.

The best remote access tool

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It is a very good tool for remote access and it has shared meeting features. All this things in a single tool.

Cons: It is quite expensive if you don't use the demo version, but the demo version has all the functionality

7626ff0077dc936c5236b11cd57dec7b

Team Viewer works as a screen sharing program for institutions but is tricky to navigate for users.

Nov 16, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I like that Team Viewer has free and paid options for users versus enterprise, it ensures that you have a quality product, but does not then price-gouge the occasional user. Team Viewer is a great alternative for screen sharing when you are able to have the time to figure out the tools, or have an IT Staff who are able to set it up for you and then train you for a simple navigation. I have had good success with companies contacting me through Team Viewer, but never in the other direction.

Cons: There are several things I did not like about Team Viewer. First, Team Viewer is very clunky to use. In terms of just setting up an account, there were steps that we (me and IT) did online and on the application, which also duplicated themselves. There were authorizations that seemed unnecessary. After downloading, the launched application still had to "okay" the computer, with further steps authorizing the machine through email, which were already done as part of setup. We acquired Team Viewer to share a work machine and a personal machine, with the personal account being the initiating account on the work machine, and the work account being the recipient. Due to, as Support said, too many similar characters in the two emails, they were flagged as being from the same organization even though the domains were completely different. Even with support, the issue was not resolvable. The screen sharing is extremely slow on a fairly open (no one was working) 300 mg pipe, which flies for everything else. In the end, we decided it was easier to work with two work machines for what we were trying to do, acquired a few external HDs and just used Remote Desktop. I have had success with other companies contacting me through Team Viewer, but have never been able to initiate back to them. Again, despite supports help, it is like my account is "flagged" to always be from organization to organization with little hope of resolution.

Overall: For within an organization, the product is great for screen sharing, but outside it is just clunky.

Used to let my coworker observe my screen and share advice

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to share screen screens and interact with coworkers much easier. This helped collaboration. Being able to show screen issues with another greatly helped reduce time to solve challenges at work.

Cons: The price held me back from reaching out to my manager to purchase this software full time. Additionally, when I open my computer now, TeamViewer notifications sometimes pop up.

Overall: Very useful for school and work

9c033208f2c49e31c8d5cb7233171a1c

best tool for technical support

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: file transfer became eeasier with copy past with the mouse the meeting over voip is amazing saving my computer and fast access to them

Cons: some times the screen resolution does not show well especially texte ,also we there is not option to join a meeting over normal call with access code

Overall: easy management of my computers and fast support to my collegues

Team viewer makes having multiple offices and communications easier.

Nov 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to link with any computer in the office is fantastic. When documents need to be reviewed or technical issues arise, remote in is easy and efficient. We have also used it for training purposes or and checking in on employees.

Cons: There were no user videos, so we had to figure it out as we go. I do not believe that we are using the program to the best of its abilities.

Easy to use, packed with features, a great product overall!

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: You are able to assign computers to your login id, making remote access quick and easy as well as secure (multi-factor authentication, can set up passwords to gain remote access, etc). Furthermore, you can record your session, pop out the monitors of the remote computer if you have a similar number of screens, and, lastly, their app is very well made. Regarding the app, the UI is both simple and surprisingly functional. This is the only remote connect app that has allowed me to easily perform tasks on a remote computer. As an extra bonus, there is a TeamViewer quick support app which allows you to access your phone from your computer which is sometimes handy.

Cons: The price is high making it an expense that many companies cannot justify. Also, TeamViewer is a bit heavier than other products in terms of the computing resources it requires (i.e. requires more of your computer's processing power than other remote connect options which can slow down your other tasks).

Thank goodness for this

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I had to make use of this twise in an emergency. Easy to install quick set up and instructions clear.

Cons: I am not 100% sure if it is safe to use. I usually uninstall when not in use. Cant say anything about the support didn't need it as yet.

Great for collaboration

Nov 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I can work on a collaboration project with another musician in their home studio without ever leaving my home

Cons: I don't like the cost for some of the features. I would like it more if it offered a fully free version

Our organization's tech contractor has me use Team Viewer to connect daily to a computer remotely.

Nov 10, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: With only a few clicks, I've made an easy connection to a remote computer. The session box and action toolbar are easily hidden to get out of my way. It seems to have a lot of features, that if I learned them could be useful. I like the "Reboot" option, so I can easily, remotely Reboot the computer -- and Team Viewer gives me a pop-up box to tell me how that is working.

Cons: First, the disconnect X to close the Team Viewer session is in the same location (upper right corner of the screen) as any other windows X to close. So I often accidentally close my remote link when I only wanted to close a document!
Second, I cannot reset the size of my remote computer screen - it seems my email is in 6pt font. Recently, Team Viewer offered an upgrade that changed so much of how I see my remote computer screen. I get an increase in size but is not viewable correctly (text runs off the screen, so I need to scroll to see it). I reverted back to the older version, because the scrolling was disruptive.

Overall: I am able to connect to my remote computer without having much technical knowledge/experience.

It makes it easy to work on customer's computer without having to drive there.

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is easy to use and the built in chat feature is very time to have. Being able to organize computers into groups makes it really easy to find the computer you need.

Cons: Having to use email for authentication can be inconvenient at times. This is minor and really the only issue I have with teamviewer.

E78cc615294abbd76109a6fc338de2ac

Very easy to use, we can access computers at another office or have our IT fix a problem remotely.

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use.
Can log on to my computer from home so I can work from home if I need to.
Multiple people can log on to the same computer so we can all watch a webinar that is being hosted on a computer in a different office building.
Password changes so it is very secure.

Cons: Cannot access a computer that is off, so I have to leave my computer on if I want to access from home. (Which makes sense, hard to find a con)
I have multiple screens at work but only one at home so I have to play with the sizing and switch back and forth between screens.

Overall: Can log on to multiple computers at my office from home or to a computer at a different office.

E2e79d6464d341cc467653ac991b5eb6

Team Viewer is a solid product

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I've used teamviewer for a number of years now primarily as a replacement to VNC with it's easy internet enabled remote viewing. It's normally easy to run on client machines, doesn't need special firewall permissions and works reliably fast

Cons: I really don't like their licensing model. While it's free for personal use, the business licenses don't compare well to other products with similar market targets. I've used it for personal use with no problem and have used it on occasion for business as well

Overall: Easy remote viewing of a computer with minimal headaches to install

really good cross-platform remote control app

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how many platforms they're available on. They have a surprisingly usable and useful iOS app. They even have a good Linux version. The file sharing operation is very easy and good. I don't even know how they pulled this off, but you can reboot the remote computer and TeamViewer will reconnect you when it restarts.

Cons: The toolbars when you're connected to the remote computers feel obtrusive, although there's probably no getting around that. You may have to tweak your system settings so that if your computer sleeps, it's still connected to teamviewer and the internet (maybe not TeamViewer's fault). It helps to make a note of each computer's ID and password even if you stay logged in.

I love being able to use Team Viewer to work remotely when needed.

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy it is to simply log in with the generated password, and then to have full access to the files on my work computer.

Cons: I'd like to be able to push print jobs to my home printer while remotely accessing my work computer.

D98166b3579d138551f8eef2beab35a0

Allows us to log into remote office computers and provide updates and support easily

Nov 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, can leave idle on a machine and it will allow us to connect anytime. Double password protected, non tech staff appreciate the remote capable support

Cons: There's not much to dislike about the software. It appears to do exactly what its supposed to do, maybe the interface isn't as "elegant" as it could be, but this is just being picky.

Overall: Great piece of software- easily allows support to our non tech people

Love team viewer to remotely fix my personal computers or friends and family's computers.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Team Viewer is easy to use and setup and responds fairly quickly when accessing another computer remotely.

Cons: No free options for commercial use and with my personal use the file transfer time and capability was at times limited.

I use TeamViewer mostly with my IT company so that they can troubleshoot computer issues.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is free and easy to use. Because I am using it with my IT firm, they provide the customer support if it is needed.

Cons: I don't like that it requires reading a code back and forth between the users in order to establish a connection. A link would be more efficient.

Team Viewer is overpriced for small businesses.

Nov 07, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I liked Team Viewer because I could see multiple desktops. It was very user friendly. There was never a delay in the software coming up.

Cons: Team Viewer is way too expensive for small businesses. I think that they should make one that is useful for 1 to 2 desktops.

Overall: Like I said. I could use it to access the two desktops in my laboratory. I did a lot of work without leaving my desk. That's definitely a plus when I am on a conference call.

The is not other awesome software to connect remotely in the market!

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The teamviewer software is the easiest way to connect remotely. Our experience using this software is amazing. So simple to connect having an office out of our market.

Cons: The phone app could be improved a lot. it is really hard to fully use Teamviewer on your phone. It should be more user friendly

Overall: Being able to connect remotely sums it all.

3b62a1a48362d9e35af532202d83537d

it makes remote control of whichever device with an internet connection a no-effort job

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Set-up is simple, fast, and require no user manual reading.
It is clearly designed by people that have a deep understanding of what tools you need to gain full control on a remote machine.
I can control any of my computers from my smartphone. I either lunch and edit few lines of codes from my smartphone straight on my workstation from anywhere in the world, seamlessly.
Everything works, straight out the box.

good overall experience

Nov 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I can connect multiple computers to the same account and access them everywhere. This is a cool feature

Cons: The session expires too quickly and i have ot login again. I cant think of other points that i dont like

Providing support is much more easy with TeamViewer

Oct 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: In the past, I needed to go to the computer of the person who was having pc troubles (usually family) but now I can turn on TeamViewer and help them much faster and easy. I can save the other persons computer and connect to them very easily. It is as if I am sitting behind the other computer.

Cons: Since a most recent update, I need to ask the person for a password. This was not the case in the past. I have no idea why this is now. What I am missing is an option to video call (only sound would also be good enough) with the other person that I am trying to call. Now I need to use the phone and the software.

Thoroughly disappointing customer service

Oct 25, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Thoroughly unhelpful customer support with very aggressive lock-in terms. The pain at the end is not worth any benefit at the beginning, especially with more reasonable and fully featured alternatives available.

Easy to install and connect.

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Teamviewer has helped our company a lot, with the enterprise license we have, we have been able to manage all our computers remotely. It is easy to use and easy to install, it can be installed on any computer and always runs in the background without making computer slow.

De06e976c7da25cd1e6658196996e873

Functional, useful and excellent assistance program.

Oct 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Helps fix problems at a distance, easy to use.
saving settings for each remote PC.
simple and convenient interface.

Cons: long file transfer, no rights in someone else's PC.
high license price for corporate users.
Dependence on connection speed and computer power.

Overall: Remote access to your working computer, which is in the office. This saves if you get sick, are in a business trip or forgot something to download, but have already left the office (via a mobile client).

It is also an opportunity to help colleagues at work, if you are not near them.

Eats the program, which must always be included. I do not want to do this on my personal computer, but on the worker without problems. To manage, we use the TeamViewer.

Use this software to remotely connect to employees

Oct 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is very easy to use. The initial setup is simple and straightforward and connecting to other computers is easy.

Cons: Sometimes the display of the remote computer isn't as clear as I would like, but for the simplicity of this product, I will take it.

Overall: The ability to remotely connect to another computer.

Very reliable screen sharing app for customer support and remote conferences.

Oct 13, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Installs on almost every platform without using up much space or resources. Updates and fixes are readily available. The application can be easily automatized and customized. We were able to remotely administer computers, unix dongles, web servers without the need of the customer being present. There is a very functional non-commercial version available.

Cons: If you bought the pro version you would have had problems upgrading to the next major version. It had to be paid again. Support had not much to say about this and was no help.

Overall: Mostly customer satisfaction because support is quite easy and straight forward with this tool.