Who Uses This Software?

All industries - Marketing department, brand consultant, communications department, brand manager, press department, design agency, creative agency


Average Ratings

136 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Bynder
  • www.bynder.com/en/
  • Founded 2013
  • United States

About Bynder

Bynder is the fastest growing cloud-based digital asset management service for marketing professionals looking to simplify the management of their digital content. Teams can quickly find the right files 24/7 with cloud storage and sharing, collaborate with real-time edits and approvals, and distribute with auto-formatting for a variety of channels and file types. Brands using Bynder have the convenience of one central hub for all brand operations and digital content.


Bynder Features

  • Asset Categorization
  • Asset Library
  • Asset Sharing
  • Customizable Branding
  • File Conversion
  • Metadata Management
  • Mobile App
  • Reporting/Analytics
  • Search/Filter
  • Version Control
  • Workflow Management
  • Approval Process Control
  • Artwork Management
  • Asset Management
  • Change Management
  • Fulfillment Distribution
  • Project Management
  • Audio Content
  • Customizable Templates
  • Document Indexing
  • E-forms
  • Full Text Search
  • Image Editor
  • SEO Management
  • Text Editor
  • Version Control
  • Video Content
  • Website Management
  • Access Revocation
  • Audio / Video Protection
  • Distribution Management
  • Expiration Management
  • Image Protection
  • License Management
  • Location Control
  • PDF Protection
  • Software Application Protection
  • Subscription Management
  • Usage Tracking / Analytics
  • Watermarking
  • Collaboration Tools
  • Compliance Tracking
  • Document Archiving
  • Document Assembly
  • Document Indexing
  • Document Retention
  • Electronic Signature
  • File Recovery
  • File Type Conversion
  • Offline Access
  • Optical Character Recognition
  • Version Control
  • Archiving & Retention
  • Collaboration Tools
  • Content Lifecycle Management
  • Digital Asset Management
  • Document Management
  • Electronic Signature
  • Information Governance
  • Mobile Access
  • Search
  • Version Control
  • Workflow Management
  • Activity Planning
  • Analytics / ROI Tracking
  • Approval Workflow
  • Brand Management
  • Budgeting & Forecasting
  • Content Management
  • Digital Asset Management
  • Expense Management
  • Marketing Calendar
  • Strategic Planning

Bynder Reviews Recently Reviewed!


Built For Sucess

Mar 28, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: With one central location for people to find files, guidelines, images and inquire about projects, we are much more efficient in providing people what they need, and ensuring brand compliance. Having Collections and the file send feature is extremely helpful. We also use workflfow, so Bynder collectively allows us to be nimble in our creative development and asset management.

Cons: I wish the workflow tool integrated better with the DAM.

Overall: Bynder is a great tool - since it is built to your specific needs, there is a lot of thought that goes into the up front to ensure it's success and user-friendly. Bynder's DAM module empowers our marketers to be able to find things on their own, see the brand guidelines, and know what is already "brand approved" in one place. By having featured collections, we can present new and interesting materials that others may not know about in an easy to find way that gets the new assets in our stakeholders hands more quickly than ever before.

Bynder's Workflow module is intuitive and easy it is for our stakeholders and legal teams to review, annotate and provide feedback in a timely manner to our creative team. It has greatly improved our communication and efficiency working on projects.

Recommendations to other buyers: Take your time rolling it out - you have one opportunity to get it right and get adoption in your organization.

Great product, excellent people!

Dec 21, 2011
4/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Pros: WebDAM is an excellent product with a lot of potential. It is powerful, robust and configurable for most any set of circumstances in which it is used. Your support and customer service staff are absolutely wonderful! The webinars I've attended have been excellent and pertinent. Managing user access to specific folders/assets based on group membership is a fantastic custom option. This system has everything we were looking for in a Digital Asset Management system.

Cons: Parts of the interface are cumbersome. Sometimes it's too many clicks from here to there, sometimes it's just not easy to find the function: in training I've conducted thus far, I have had 3 people ask "How do I move files around? Can I drag and drop?" Managing users (folders maybe?), editing metadata on assets, viewing folder and asset data could all stand some improvement, but the functionality remains.

We've been experiencing some odd locking up issues as well. This seems to be related to the auto-logout function (it would be nice if the local administrator could set that auto-logout length of time). When it locks up, only restarting the browser returns functionality. **Have experienced this in Safari & Firefox on Mac OS

Overall: This is a DAM excellent product and is supported by a fantastic, responsive DAM staff. I highly recommend working with the folks at WebDAM for anyone interested in sustainably managing, or wanting to improve access to, their collection of digital materials!

P.S. a small note about (webdam)/admin/keywords.php:

"A keyword list enforces consistently throughout your asset library. By using a keyword list, your administrators will be presented with the list to choice from when adding keywords from the Edit Captions page. If you had previously uploaded a keyword list, you will have the option to append your new keywords or replace the previous list.(Seperate keywords and phrases by comma and/or a newline)"

*consistently = consistency

*choice = choose

*Seperate = Separate

*newline = new line

Highly versatile interface and GREAT product!

Apr 11, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Versatility, all the main features we need

Cons: It isn't COMPLETELY customizable yet, but it is on the roadmap so that isn't even really a valid "con" - I had to search for one, because I love this platform and this vendor.

Overall: We have pushed BrandConnect "to the limit" a few times, and have experienced nothing but positive customer service and a "what can we do to make this happen?" attitude from the WebDAM team. They continue to evolve the interface so that it is becoming a fully-customizable portal, which is adaptable for different client needs. Dynamic Templates are the perfect way to allow users to customize marketing collateral, while still maintaining the approved messaging and Brand attributes we need, as well as Legal and regulatory requirements. Users have easy, organized access to all approved materials, and can customize and download from anywhere at any time - on their schedules! This has been a game-changer for us as a marketing tool and I look forward to leveraging all the enhancements they have on this year's roadmap. I gave it 4 instead of 5 stars for features only because these have not yet been released but the fact that they are working on the updates and that this product will soon surpass all our expectations is AWESOME!

Vendor Response

by Bynder on April 17, 2017

Thanks for your detailed review Jenn. Great to hear we¿ve been a game-changer for your team! We definitely have some awesome features and products launching this year, we hope they exceed your expectations.

Good product that is helping us make the most of our digital assets globally

Aug 02, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Simple to use, intuitive, helpful customer support and Bynder continue to provide enhancements and new functionality to improve our experience. It has been a big benefit to our organisation and enabled us to combine two separate digital asset libraries into one effective global system allowing all our teams across the globe to share and collaborate.

Cons: When we reviewed the market we found no one DAM product was an exact match for our needs by Bynder definitely came the closest. We would like more push notification functionality and also stop/start uploads for times where internet connection is patchy in some of the areas where we operate but we know Bynder is continuing to assess and develop new things on their roadmap

Overall: Enhanced collaboration and sharing of digital assets across our global organisation. Ability to keep all our digital assets in one place and organised and tagged to improve searchability and usage. It also allows us to run reports to see how material is being used and who is using it.

Intuitive system -works great.

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very easy to find what you need, and it's really easy to train new employees on it - I basically tell them it's like searching on Amazon. It's a huge upgrade from the folder-based system we were using before (Dropbox). I really like that if an asset needs to be updated, you only have to upload the new version to one place.

Our client service rep is also wonderful.

Cons: It was a slog to get the system fully implemented. I suppose that's the case with any digital asset management system, though. It is also pretty expensive for what seems like relatively simple software.

Overall: It's much easier for sales reps to find the content they need, rather than asking me for files multiple times per day. I love that you don't have to slog through folders - you can mix and match tags/filters to find exactly what you want in very little time. It's also been great to have public links to the files (if desired) to send them out to people outside of the company, like prospects.

Way, way better than Dropbox... there's also rudimentary tracking features which could be improved but already have come a long way in the 2 years we've had the system.

Making the most of Webdam

Apr 11, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Brand Connect, Ease of editing

Cons: Search function - seems very old school

Overall: I've been working with Webdam for the past 6 months and have received great customer service from Chris Marshall. In those 6 months, our organization activated our Brand Connect site and Chris was very helpful in making that happen. The ease of editing at the parent folder level is great. The only issue that I've experienced has been when I submit tickets that are never answered.

Vendor Response

by Bynder on April 17, 2017

Thanks for recognizing our CSM, Chris! Glad you¿re enjoying working with him as well as Brand Connect.

Apologies for the unanswered tickets, we try to get to all tickets in a timely manner. If this happens in the future, please don¿t hesitate to escalate your issue to your CSM so we can get it resolved quickly. Additionally our help site, www.damsuccess.com, may be useful also.

Capterra loader

Functionality vs Speed

Dec 17, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I have grown to like Bynder's filter system and understand its power in finding assets quickly.

Cons: 1. There are always issues with load time and responsiveness.

2. Setting up permission levels and functionality is a real chore. Maybe it is our needs, but the initial setup was not well-explained.

Overall: We are using Bynder as a digital assets manager to share images, campaign tools, and videos to our internal teams, dealers, distributors, and media associates. So far our outside visitors who use Bynder have found very few issues with the tool. However, others have found the interface daunting and difficult. We have had made huge concessions to our homepage to funnel visitors to our Bynder site forgoing many of the features.

Capterra loader

Unlimited Features and Customization, Great Support

Dec 04, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The amount of customization and branding combined with the features available are incredible. The on-boarding was organized and efficient. Post support, success manager is great to work with. The continuous improvements every month to the platform show the commitment to evolving the platform.

Cons: Due to the amount of features and customizations it can be a bit overwhelming unless you are in the system using it daily.

Overall: We came from manually coding our seasonal assets to a landing page for our dealers and distributors. It was a great experience for them but far too much time and effort to maintain. We Then migrated to an FTP solution that saved us a ton of time each season to upload assets but was an awful experience for our dealers. Upon researching DAM systems we came upon Bynder. We were drawn to them based on the branded experience and the ability to make it feel Ruffwear and not another generic file sharing platform. In the first 6 months the number of process improvements and ideas that have come about based on Bynder's abilities is amazing.

Capterra loader

Webdam is an image and asset repository online.

Dec 30, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It let's you share assets with a team or company. I was the admin (in my previous position) for a Webdam install for about 300 users at a university. The assets can be available to all or you can share them with granular permissions. You can store images, videos, documents and other types of files.

Cons: The permissions were tricky to setup and sometimes had to be setup numerous times to actually work. The search was also a bit tricky to get good results.

Overall: Great image asset manager that allows teams to share assets and control access to those assets company-wide.

Excellent Asset Manager

Jan 10, 2019
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The browser intergration is smooth and easy to use, allowing drag and drop and other useful features. The custom API abilities are very nice too.

Cons: Lacks a few key features you would expect to present in any DAM like cut and paste of assets, searchability of folder names, a trash can. The biggest downside to me is that if a feature is not working properly, like default sort order not saving for half our users, the solution has to be voted on to be determined important enough to be worked on. This can leave major functionality missing and features not working while you wait for months if not years for a possible fix that's not even guaranteed.

Capterra loader

Bynder was the best thing that happened to our department in 2018

Dec 17, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: At last, the photos, proposals, documents, style guides, presentations...(you get the pciture) are all in one place and searchable down to the last period and exclamation point.

Cons: The database works hard to deliver our search results, but we always expect more and faster results would be heaven. And one other thing, the wait to see new assets after posting can be agonizing. Particularly if you have additional files to upload with it.

Overall: It's when the division president drops by -- in person -- asking for photos of a project and you are able to pull them up almost instantly and email the proper size to him inside of 5 minutes. Makes you look like a hero and an organized one to boot.

Easy place-it, easy find-it.

Apr 11, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Drag and drop to upload assets

Cons: The light box is cumbersome. The assets needs to stay in there until they are downloaded from the people we share with but WebDam wont alert us when the files are actually downloaded by the end user.

Overall: WebDam is very friendly user. We have a multitude of users from various groups with different needs and capabilities. WebDam allows us to put security in place so we do not share our intellectual properties with just everyone.

Vendor Response

by Bynder on April 17, 2017

Thanks Brigitte! Glad to see Webdam is helping you keep your content secure.

Regarding your feedback on lightboxes, have you tried watching those particular assets or checking the download reports? If neither accommodate to your workflows, contact your CSM for additional help.

Good Overall Product - Needs Continuous Improvement

Jan 10, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Overall I like this product, I think it's generally user friendly for me as the admin. I find it easy to organize my assets and my users.

Some of the reasons I find it cumbersome are because users within my organization are asking the system to do things that it's not capable of. (ie, using it more as a shareable dropbox as opposed to a directory of assets)

Cons: ...that said... I find myself having to put in tickets to fix or implement things that feel like they should already be a part of the integration. For example, I asked the system to kick out a report. Within webdam, the report pulled up 4,000 assets that fit the criteria I searched for. However, when I kicked out the excel file, it only showed the first 1,000. What's the point of reporting if I can't see the whole report?

Also, my department established a process in webdam for Regular users and it worked for a year or so and then suddenly stopped working due to changes made in the system. It's currently being sorted out now, but it was a frustrating discovery.

Overall: The help-team is generally really responsive at the onset. But once the ticket has to go to engineering or product, I don't get any follow up on where my ticket stands or projected timelines for solving said problem.

Capterra loader

Great product that grows with your company

Dec 17, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The people at Bynder are great. The process of building our product was seamless and our contact always get back to us quickly with answers to our miscellaneous questions. They were also willing to customize the product to fit our needs and willing to grow with us, given we are a small organization but growing rapidly.

Cons: There are some features that I wish were robust. For example, the Guidelines feature is quite limited in formatting and is not as user friendly as the portal. Another example - we'd love to be able to check multiple filters at once. The photo cropping tool was also quite limited but Bynder recently made improvements to this. Another cool feature about Bynder; they listen to feedback and are constantly improving the product.

Overall: Overall we've had a great experience with Bynder. We've been able to steadily grow and the new features they have added and improved have also improved our work streams.

Learning and loving this DAM software

May 26, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We love WebDAM's ability to organize and display our marketing team's assets. They are searchable and there are so many flexible options for downloading, sharing, and collaborating. WebDAM is more flexible to our needs than I ever expected it would be.

Cons: There is a lot to learn to make this software work for your needs, but anyone who has served as an admin for this should expect that. The Brand Portal is awesome but more difficult to implement. I wish there was a bit more support around that.

Overall: Our teams save time, energy, and frustration on a daily basis.

Capterra loader

I love WebDAM and so do all of my users

Jan 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Sharing directly from the system is amazing, along with folder permissions this makes the system extremely powerful

Cons: sometimes the functionality does not always work reporting and uploading tends to go in and out and when a new version is added to the system any previous sharing links contain the old asset

Overall: brings all of our assets together under one system and allow access to all users across the company

A day in life of WebDam

Jan 11, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What initially attracted me to WebDam was the low cost and functionality.

Cons: The one thing that I like least about WebDam is that folders cannot be dragged and dropped into the upload window and that they don't appear in searches.

Overall: My overall experience with WebDam/Bynder has been great. The customer service is outstanding ... I mean they go above and beyond what I could ask for. So professional and helpful.

WebDAM for Root Capital

Dec 21, 2011
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: WebDAM has greatly increased the ease with which we catalog and use images associated with our work in many ways

- Vast storage space which reduces the need for filtration of images

- Well organized folder system with activation options

- Metadata allows us to catalog information along with every image for story development purposes

- Different download sizes for web or print purposes

- Lightbox system allows us to share images easily for internal and external purposes.

- WebDAM's versatility also allows us to store design files and collateral files for downloading by staff members.

- AMAZING customer service! Prompt responses on service calls and high quality and regularly scheduled webinars.

Cons: The only con I think of with the current version of the software (that we purchased) is that it does not have an inbuilt media player to play video files. I have been informed that this is something that can be incorporated into the package.

Overall: WebDAM has been extremely effective in cataloging our vast library of images and even more effective in terms of the ease with which we can extract those images and the data associated with them such as names, dates, locations, industries etc which we use a lot in our storytelling function. The customer service has been nothing less than fantastic. So thank you for this highly recommendable product!

Review for Bynder

Jan 11, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use to manage digital assets

Integrations with Drupal and other third party software

Ability to manage users and permissions

Keyword searching

Load time and speeds

Customer service

Cons: Sometimes glitchy features

Lack of full customization on front-facing brand guidelines page

New features are slow to employ

Capterra loader

Easy and capable Digital Asset Management tool

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: For years I've struggle with a huge Evernote trove of assets or multiple Dropbox folders. Bynder has replaced all that. Very clean database. Just the right amount of categories and tags to provide organization without requiring an extensive dictionary. And Thumbnails that are big enough to see and take action against. Also, you can share files with colleagues and customers very easily.

Cons: There's nothing I actually dislike... perhaps I'd like better frontpage control over which categories are displayed by default. No bigee.

Overall: Continuous improvement. it's replaced Evernote and Dropbox for my digital asset management.

Bynder

Jan 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: At its best, Bynder makes it easy to find and share resources within a large team. The interface is generally friendly and easy to navigate.

Cons: I wish there were better upload options for assigning photo metadata to fields within Bynder or auto-tagging assets based on metadata. The 'related assets' feature is often confusing and file versions could be displayed in a much more friendly way. Pricing seems a bit high compared to other solutions.

Overall: Overall, working as a contributor to a large Bynder database has been a mixed bag. Some of the upload processes and interface choices are a bit frustrating. But in general, it's a stable platform that gets the job done in helping large organizations share assets.

Excellent DAM system

Sep 18, 2013
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: Been using WebDAM for a couple of years now and love it. Helped us consolidate our product and beauty photography and other marketing assets into a single place and saved a ton of money and time. Previously, we had multiple agencies and marketing staff across multiple global business units continually looking for photos. Agency requests were expensive and time consuming, often for the same images. Now everyone can get to the same repository for the latest product and beauty shots. No more need for multiple copies all over the organization and we can see at a glance all the latest photos. Great search engine too.

Pros:

Very cost effective and scalable. Easy to use interface on both front end and back end, powerful meta tagging and search. Like the ability to set up permissions and give discrete access to certain assets for different groups and users. Also ability to download smaller size JPGs from high res source images. Company is actively improving their system and recent changes are making it easier to use and more powerful.

Cons:

Began as an image management tool so the workflow is still geared toward images. Not using it for managing all our digital source files (i.e. InDesign source with links). We are beginning to put video files in our WebDAM system, but there's still some work to be done on video management.

Not really a pro or con, but setting up all the proper meta data is a major task if you haven't already done so. But once you do get all your tagging and taxonomy in place, the system gets even more powerful.

Bynder / WebDAM

May 06, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything about having this software has been awesome. We like the Customer Service the most.

Cons: There are a few things/features that we wish it could do but it just doesn't do it...yet.

Overall: From the beginning they have went above and beyond to make sure we have been happy and that we get the system working for us.

WebDAM - A Bynder Product

Jan 10, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: We were early adopters to onboard WebDAM and the solution has met our need. It allows us to organize, tag, download, save lightboxes for projects, search, expire old photos with ease. The pricing is aligned with their competitors so it's a competitive software solution for anyone to explore!

Cons: For us, they are only minor - being able to embed metadata within the photo through WebDAM and integrated plug-ins for Adobe CC. Not a deal breaker but certainly would help!

Overall: Having been a WebDAM user for the past 5+ years, we have really relied on the software for all of our digital asset needs for our marketing department and for the entire organization.

Bynder is very easy to use!

Dec 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: What I love most about Bynder is just user friendly the interface is. Everything is in the right place, which makes it super simple to figure out on your own, with little to no guidance. Their API is also really easy to use with plenty of options to integrate your third party tools.

Cons: I would love more built in integration possibilities, like auto import from Adobe stock or similar.

Webdam / Workstream

Jan 10, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We have been able to significantly reduce the amount of time project managing our creative requests since rolling out Webdam to our organization.

Cons: There are a few minor annoying things - for example, when showing a list of tasks it shows 20 on a page. Instead of being able to "show all" - you only have the option to "show more". When you have 800 tasks, that is a lot of clicking@

Webdam Life

Apr 11, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. It works well. Company is open to suggestions for improvement.

Cons: Lack of folder functionality...not being able to email, download, upload or have folders populate a search.

Overall: Webdam was chosen to be our DAM system because of the ease of use and affordable pricing. The task of migration was a bit tricky. We hired an outside company to transfer assets from MediaBin to Webdam. Transferring metadata and some of file types were a bit challenging. We just about have all of those issues solved. We rolled out our training of Webdam to employees and vendors. The system has been well received and folks are using it and love how smooth it is. Uploading assets is a breeze, drag and drop...voila! Very easy to add metadata and organize the folder structure. Overall, Webdam is an amazing DAM system!!

Recommendations to other buyers: Keep evolving it. It is a great product.

Vendor Response

by Bynder on April 17, 2017

Glad to hear your team was able to easily adopt Webdam!

Increased folder functionality is a feature that¿s high on our radar. In the meantime, while lightboxes aren¿t the same as folders, they are great for batch actions like emailing, downloading, etc.

Capterra loader

Easy way to view internal marketing documents, pictures and videos

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Webdam is extremely easy to upload, view, and share content within the organization. I use this program almost daily.

Cons: Once in a while the program will log me out of my profile and I can't access the content.

I utilize WebDam to manage the organization of my company's image collection for multiple teams.

Jan 22, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I greatly appreciate the ability to maintain group permissions, as it allows me to ensure that proper controls are in place to prevent improper use of imagery.

Cons: There are occasions in which the connection between Shutterstock and WebDam takes more time than I would like. There is often a delay between the purchasing of the image and the appearance of the image in WebDam

Very versatile DAM solution

Nov 22, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Versatility

Cons: Graphic design adjustments do take some time and templates should be a little more customisable and tweakable.

Overall: Bynder offers a very versatile DAM so a lot of rather specific features we wanted to get implemented were often already available or at least familiar to our project managers. Bynder has a strong focus on customer experience and communication and really making sure you are getting the product that works best for your needs with project managers really taking their time to understand your company and being able to offer solutions (or at least tweak off-the-shelf solutions) to fit your needs.

What's new

Jan 10, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love this site but would like to know what's new.

Cons: I thought you had an app for this but not sure what happened since Bynder took over.

Highly flexible, and a great image-based DAMm system.

Jul 31, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Flexibility allows for adapting to organizational shifts and pivots. Easy filtered searches make finding assets quick and easy.

Cons: Communications can sometimes be lacking. Some features were simply dropped with no notification, features that were a main reason for choosing Bynder in the first place.

Review of Web DAM Service

Sep 18, 2013
4/5
Overall

3 / 5
Ease of Use

4 / 5
Customer Support

Comments: My name is Maribel Dato and I work with American Media, Inc.

We recently signed up with Web DAM to create a full e-commerce website solution to our syndication and licensing needs, so in other words, this site helps other clients that are typically business media to license or purchase rights to our content through the site that Web DAM solutions has created for us.

Overall the experience has been very good. We had the website up and running within 7 weeks which is what we expected as a development time. Our customer success rep has done a stellar job in assisting us with setting the account properly. One of the pros to having our website developed by the web DAM team is that we not only got the training from our account success manager but we also got videos and other interactive tools to learn the site systems.

The only issues I've experienced are that when specific functionality questions or issues have come up, I don't always get an answer within the same day and sometimes I need to wait for the next upgrade of the Web DAM system or rollover in order for it to be fixed, which is not as practical as we'd wish when it comes to doing business with our own clients with the website.

I hope to see many improvements from your services and in general we are very satisfied as customers with our new DAM site.

Much Potential but a Little Ways To Go

Apr 13, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Clean modern and present day looking interface. Very similar to stock websites creating a familiar environment in which to browse. Company works with many other large companies leading to new integration and features often.

Cons: The process to import large quantity of data and tagging them is a Herculean effort. Search has been a little weird as well.

Overall: I am a big fan of the User Interface and the familiarity of the platform since it is much like shutterstock in terms of dashboard. However certain features have been wonky and other features that feel like should be their out of the box may lack at times. Given time though I know the company will improve the platform dramatically.

Our use is unconventional but WebDAM delivers!

Dec 16, 2011
4/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Pros: There are many rich features such as sending files directly to a printer, emailing source files and other things that save us so much time. The levels available for user control is un-matched. Also, our account representative could teach a few others a thing or two about great customer service! If there is an issue (which is rare) or we're not sure how to do something we simply ask and always get an extremely fast response which is great for how quick this move in our corporate environment.

Cons: It certainly takes time to learn how to use the Admin section of the site. The user controls are very extensive and can be confusing. This is the only "con" if that's what you can call it. All new systems require a level of learning & WebDAM is always there to help.

Overall: I highly recommend WebDAM. We have been told that we use the system unlike any other customer which is a huge testament to how flexible their system is. They are certainly reliable in many aspects. Their systems are dependable, their customer service is knowledgeable and there is NOT another digital asset manager out there like this!

DAM made easy

Aug 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Really simple to use which has supported quick user adoption and helped us ensure our digital transformation could occur.

Cons: Bynder has very few flaws but the rights management side could be stronger but this is due to the complexity of our digital assets.

Great tool to get assets to our internal and external customers.

Jan 22, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use to organize and manage assets. Like the admin tools are reports and metrics that can be produced.

Cons: The occasional lag time. There is not a lot from an administrator's stand point that has been difficult.

Overall: Organized and easily distributed assets.

Great Software But Too Expensive

Jan 10, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. The permission sets are what got us to purchase the software and it was pretty simple. The folder structure was nice and uploading was easy.

Cons: The "Brand Connect" feature wasn't so great. Half the features are in BETA so they don't work. The cost is simply too high for what is offered. We went with another software that was cheaper and had more features.

Intuitive interface

Jul 03, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Our requirement was to find a Digital Asset Management platform to house all of our creative assets, including images, videos, logos, communication templates etc, on a single web based Brand Portal which would easily deploy these assets to a host of users with varying technological experience.

After extensive research, we decided on Bynder due to it's user friendly, intuitive interface which has proved very easy to use and requires minimal explanation to users. During the initial setup process, when we required a more in-depth explanation and demonstration of the extensive features the Bynder platform offers, I found the team clearly (and patiently) explained everything in a passionate manner that was tailored to our specific needs.

Our Brand Portal has been a hugely useful tool in helping us launch our recent rebrand to a global audience - we have complete and instant control of all of our creative assets ensuring our regional marketeers and retail partners can access approved material, specific to their user access level, on demand.

Having now worked with Bynder for nearly a year, I would recommend their DIgital Asset Management platform and their hugely responsive support team very highly and without hesitation.

Great Resource for Asset Management

Mar 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: We love having all of our marketing collateral in one place that is easily accessible. Our sales reps can access photos and videos on their laptops, cell phones and easily share materials through Bynder.

Cons: We had issues during the implementation process. Our teams required a lot of training and resources weren't readily available.

WebDAM fits our needs as a university

Dec 20, 2011
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: The WebDAM Digital Asset Management system really fills our needs at The University of Texas at Dallas.

We have over 300 users in the system and 90,000+ images in over 1,400 folders in our WebDAM.

It allows us to tightly control who has access to which assets, who can download, who can add assets to the system and documentation when someone downloads assets.

There are even controls that let you password protect certain areas for access control even better.

The search is great for finding assets and the input controls when adding assets lets you build a better search into the system.

Cons: The only thing I would change is to make the folder/album names themselves searchable. This would make the search perfect.

Overall: This product is great for organizations that have been struggling for a professional grade system to handle digital assets. We mostly use it for image files, but it can handle more file types we have not even explored.

The support staff is always very responsive to our needs and friendly.

Good product that met our needs for a while

Dec 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to manage and tag assets; version control of all assets; easy to share assets out with internal stakeholders, clients and prospects using collections.

Cons: Until the end, we heard complaints from sales that it was too hard to find things. Too many results would come up and in no particular priority order.

Overall: It solved a lot of problems and was a great first step. Eventually we moved to a more sales-enablement focused platform that accomplished digital asset management plus sales enablement all integrated with Salesforce. But the marketing team was very happy with Bynder.

Bynder - the easiest and most liked system

Feb 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We use Bynder for Digital Asset Management purposes. Reliability and ease of use are key in on-boarding a medium-large organisation onto the system. Having a central asset bank like Bynder is a great help. It is really easy to use and most new personnel just 'get it' instantly. The most often received piece of feedback from new users is how much of an improvement the system is, as compared to network storage or cloud-based document storage (like Google Drive or Dropbox).

Make no mistake, it is endlessly customisable and can be made as verbose as your company needs, while maintaining a solid interface to help guide users through the required processes.

Today we are able to centralise images and display them internally for staff to see how much content we produce. We are also able to use Bynder's dropbox functionality to work with external asset suppliers, without the need for maintaining accounts for non-staff users, while maintaining reliability and security of the system.

What I dislike is that the minor interface glitches occasionally. But those are promptly remedied by ongoing release cycles or support intervention.

Great Experience, Start to Finish

Apr 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We evaluated many DAM solutions and are so glad we chose WebDAM. They're incredibly responsive and down to earth people, which makes it so much easier to partner with them. The software is pretty user-friendly, and they're always adding new features. Even after we were all set up and on our way, they continued to check in and are always available to us. It wasn't a "take your money and run" scenario like you see all too often.

Vendor Response

by Bynder on April 17, 2017

Appreciate the review Haley! The feeling¿s mutual. We¿re happy to be partners with you!

Good product, could be even better

Dec 16, 2011
3/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Pros: It's very important for us for our end-users to find the database easy to use, as our potential audience is around 80,000. For the most part, users seem to find WebDAM easy to use.

Administering, uploading photos and making simple changes are fairly easy to handle, although there are some situations where we do need help from WebDAM to figure out.

The emails and blog are helpful for users to get to know the product better.

Cons: - The single biggest feature problem that affects users, is that we aren't able to custom edit the email that goes out to users after they register. We aren't able to tell them their account will be not activated immediately -- and when you're in the business of providing assets, customers are generally in a panicked state of needing them.

- We had a lot of trouble setting up permissions for different groups to view or not view folders that required extended tech support with WebDAM. Because the process of doing this is not intuitive, it is hard to share this information with other administrators here.

- I would say that none of the feature suggestions we've send along have yet been implemented. So I do wonder what better, more important features other users of your product are sending that catch your eye.

Overall: We are generally happy with the product solution and feel it is better than the other ones we evaluated during the review phase. When customers make feature suggestions you should try to find out what scenario is taking place that makes these ideas so needed. Understanding your customers' workflows can be quite revealing.

Bynder became the primary step in workflow around marketing

May 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We started using Bynder over 3 years ago and we've grown with them. From DAM to Marketing Automation we've always been one of the first users and the super intuitive interface makes it that we still use it. We are now with over 70 people in our team and the system still can handle all our assets and workflows.

Pros: The interface definitely. It's so easy that we never have to explain how it works. We're OS X users and everything seems really familiair which helps.

Cons: The roadmap can always be faster. New features are announced and most of the time released on time but we always want them as soon as we see them.

DAMit they're good!

Dec 20, 2011
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: WebDAM has really improved my overall work life. I work in the marketing department for the largest motorcycle travel company in the world, we are CONSTANTLY sending photos and large scale graphic files to designers, tour operators, travel agents and other affiliates. It used to be a massive struggle to send high resolution images and graphic files. Thanks to WebDAM, I no longer struggle to send multiple large scale files to multiple senders.

In addition, WebDAM's search and tagging capabilities allow other people to search for photos they're looking for, so I save time searching and trying to read the mind of other people.

Amazing system.

Cons: When emailing a download invite, the email sometimes takes several minutes to arrive and I'd like the download invite link to be available for longer than 48 hours.

Overall: Overall, this system has been a god send for me and I'm eternally grateful.

Great product, great on innovation.

Oct 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Intuitive software, great user feedback. A great UX is like a joke - if you have to explain it, it's not a good one.

Cons: Implementation was a little bumpy, particularly with the media import. Took longer than expected & project plan wasn't very clear.

Amazing Solution

Jan 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: So easy to use and extremely customizable

Cons: It is a great platform haven't run into anything yet, but more integrations are always welcomed!

Overall: Bynder is was the right solution for us because it streamlined so many of our current processes and very easy to use!

Solutions Architect

Sep 11, 2013
3/5
Overall

3 / 5
Ease of Use

4 / 5
Customer Support

Comments: WebDAM has some great new features that they have begun to offer and it appears the product is going in the right direction. Here are some suggests for improvement: The user interface should be more dynamic and have more options for branding. Perhaps offering different branding options and templates, or page layouts. It would be nice to see some integration with WebDAM with other portal environments. I would love to embed the webdam library inside of our SharePoint Intranet environment. This should appear seamless to the end user. Also, providing integration with 3rd party security authorities, directory services like LDAP and AD should be on the road map as well. Also an ability to verify a registered user is human i.e. captcha would alleviate some the burden on us to verify the legitimacy of a user request. While the Admin interface is getting better, there are still bugs with different browsers. Overall WebDAM is on the right track we are intrigued to see where the company goes in the next year.

Vendor Response

by Bynder on September 11, 2013

Hi Robert,
Thanks for the feedback, many of the features you mentioned are available for our users. The last release has a built in CMS editor that you can use to create and customize new pages in your WebDAM. We have a REST API that will allow you to integrate with any other business applications your organization uses. Many other WebDAM customers currently utilize our LDAP integration. You can contact your customer success manager for more information about these features.

We are also releasing a new branded login experience in the upcoming release, along with more features and enhancements. Be sure to join us during the new release webinar on Oct 3rd. Register here: https://www4.gotomeeting.com/register/647071071

Looking forward to seeing you there!