# Epic Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Epic Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more. Source: https://www.capterra.com/p/122278/EpicCare-EMR --- # Epic Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Epic ## What is Epic? Epic is a health system software that focuses on patient-centered care. The software creates a comprehensive medical record for each patient to enable personalized, high-quality care. Epic develops the system to connect patient health experiences across providers. This gives medical professionals a full view of each person's health journey. The software aims to simplify healthcare for patients, providers, and everyone involved in care delivery. Epic puts the patient at the heart of care to help people get well, stay well, and enable future generations to be healthier. ## What is Epic used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Patient Management](https://www.capterra.com/patient-management-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/) Top alternative Featured Overall rating Based on 447 user reviews Reviews sentiment Positive 88% Neutral 8% Negative 4% Pros & cons Widespread hospital system integration Comprehensive patient data management Slow and complex performance Frequent software glitches Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Epic?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.epic.com&name=Epic) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Epic 4.4 (447) VS. [4.3 (708)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting Price Contact vendor Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (447) Ease Of Use 4.5 (708) Value For Money 4.1 (264) Value For Money 4.2 (578) Customer Service 4.2 (315) Customer Service 4.3 (644) ## Epic alternatives [4.4 (364)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [3.9 (1,362)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars Highest Rated [4.8 (496)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (621)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/122278/EpicCare-EMR/alternatives/) ## Who uses Epic? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Widespread hospital system integration 91% positive reviews out of 53 Most users report hospital use enables seamless workflows, cross-department access, and consistent experience across facilities. Jessica D Manager, 5,001 - 10,000 employees. "Not only is it easy to use and train new staff on but having everything needed for different positions within the clinic and hospital is extremely valuable." Slow and complex performance 68% negative reviews out of 41 Most users report performance and speed issues, including lag, cumbersome navigation, and slow response times. Roxanne M RN, 1 employee. "At times the system would stall, or sometime document could not be printed." Comprehensive patient data management 92% positive reviews out of 49 Most reviewers describe patient information as easily accessible, securely shared, and detailed for coordinated care. LaWanda L Patient coordinator, 201 - 500 employees. "The integration of multiple practices made it easy to gather information about patients." Frequent software glitches 77% negative reviews out of 35 Most reviewers indicate bugs and issues disrupt tasks, cause crashes, and require lengthy technical support resolutions. Katherine L Receptionist, 11 - 50 employees. "It's way too easy to get stuck on a page because of an "error" we can't fix and the new "bookit" is making everything mush more difficult." Efficient clinical documentation tools 90% positive reviews out of 30 Most reviewers find documentation straightforward, flexible, and quick, improving daily workflow and record accuracy. Order management workflow challenges 82% negative reviews out of 34 Most users comment order management is confusing, error-prone, and customer support for issues is often slow. Geena M Patient Ambassador, 51 - 200 employees. "The system lags when connecting information to external systems like food and nutrition for example in regard to real time diet order updates." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Charting 4.6 (88) 76.14% of 88 reviewers that rated this feature as important or highly important With Epic’s charting capabilities, you can efficiently document, customize, and access patient records. Reviewers indicate charting is user-friendly, supports templates and shortcuts, and enables seamless communication, though some mention navigation and excessive clicking can be cumbersome. HIPAA Compliant 4.9 (87) 86.21% of 87 reviewers that rated this feature as important or highly important Epic offers robust HIPAA compliance, giving you secure patient data management and privacy controls. Reviewers appreciate the automatic logout, activity tracking, dual authentication, and secure messaging, noting Epic keeps information safe and makes following HIPAA regulations straightforward. Patient Records Management 4.5 (55) 85.45% of 55 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Patient Scheduling 4.5 (49) 79.59% of 49 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups Insurance Eligibility Verification 4.5 (38) 84.21% of 38 reviewers that rated this feature as important or highly important Checking eligibility of patients for different insurance claims Workflow Management 4.4 (28) 64.29% of 28 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Epic 42 features Schedule appointments via a calendar Automatically create schedules based on business needs or employee availability and qualifications Create, manage, and send invoices or bills to customers With Epic’s charting capabilities, you can efficiently document, customize, and access patient records. Reviewers indicate charting is user-friendly, supports templates and shortcuts, and enables seamless communication, though some mention navigation and excessive clicking can be cumbersome. Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Private online space that lets businesses securely share documents and provide information access to clients Automatically generates E/M codes based on information collected during patient charting Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Pre-designed layouts that can be customized to match preferences and requirements Tools that provide relevant information at specific times to support judgments and courses of action Transfer of data from one computer system to another Electronically collect payments for goods or services Create and securely store digital patient records Plan, manage, and track the financial activities of an individual or organization Intended for medical use such as diagnosis, treatment, and consultation For obstetrics and gynecology (OB/GYN) practices Specialized software for Orthopedic practices Gain insights into the health of employees, equipment, registered instances or any other organizational asset to check their status Epic offers robust HIPAA compliance, giving you secure patient data management and privacy controls. Reviewers appreciate the automatic logout, activity tracking, dual authentication, and secure messaging, noting Epic keeps information safe and makes following HIPAA regulations straightforward. Checking eligibility of patients for different insurance claims Ability to chat online in real time Administer and track medication inventory, schedules, dosage, and side-effects Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Maintain records necessary for compliance with Occupational Health and Safety Administration requirements Educational and medical resources that are delivered to patients online Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Manage physician availability and schedules Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Remotely create and access treatment plans tailored to individual patients based on symptoms Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Meet with patients remotely Connect with meeting participants remotely over video Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (446) 4.4 Based on 446 reviews ## Pricing Value for money 4.1 (264) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.1 (264) 4.1 Based on 264 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (315) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (315) 4.2 Based on 315 reviews ## User reviews Overall rating 4.4 Based on 447 reviews Filter by rating 5(259) 4(134) 3(34) 2(8) 1(12) Mentioned topic Sorted by most recent Christine B. Pilates transformation expert Health, Wellness and Fitness ### "Elegant Patient Interface" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 March 29, 2026 Overall: good! Once patients are logged in, navigating the system is easy: adding data, contacting doctors. Pros Adding patient’s family medical history is the simplest I’ve ever seen in an online platform, which means patients are more likely to fully fill out the data. Cons It’s not always easy for patients to find the sign in portal. It doesn’t pop up via search engines, so clients need to save it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Mayted B. Collector Hospital & Health Care ### "Epic amazing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2026 Because everything is connected, users don’t have to switch between multiple programs. Easy, and fast to use Pros helps teams see the full patient picture quickly. billing and coding workflows, customized for many specialties and departments, from outpatient clinics to large hospital networks Cons Millions to hundreds of millions of dollars on setup, Additional costs for training, customization, and upgrades Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Carlie R. Patient and user Medical Practice ### "Great interface! User friendly! 100% Recommend!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 13, 2026 Generally a good experience. Everything is very accessible. Some things are harder to locate, however, their customer service is great at resolving and answering any questions or concerns you may have. Pros Easy interface to navigate very user friendly , wonderful for organizing and documenting different aspects of a patient's overall health and records , pertaining to. Cons At times it does seem to lag.And there are other times where it does not update automatically and sync with the office itself. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Ashlyn A. Head Athletic Trainer Health, Wellness and Fitness ### "Epic Makes Life Easier " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2026 Epic is the best medical documentation system that I have used and makes documentation easier in a sometimes hectic work setting. Pros Epic is a system that makes medical documentation across many healthcare areas easy to collaborate and communicate about patients! Cons My company has not had any negative impacts or complaints when using Epic. All features have benefits that help aid in patient care. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Amber L. Owner Retail ### "No complaints, it's a timesaver!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 22, 2026 Unlike other similar systems, Epic is super easy to set up and maintain. Patients can access their information easily from the clean interface, which saves a lot of time for the nurses and doctors. Pros The user-friendly design makes it easy to access medical records, upcoming appointments, prescription information, and ways to contact your doctor or nurse. Cons I have no complaints! Overall, I dislike the idea of having my information stored by 3rd parties, but so far I haven't had any issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DT Diana T. Clinical Office Manager Medical Practice ### "Epic Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 16, 2026 My overall experience I have used Epic in a hospital setting and is very user friendly, easy to navigate and clear text search. Pros Epic is an EMR company usually for hospital providers in a large corporation, we like because is easy to use and performs stream searches for medical providers. Cons Epic was not very friendly when it comes to searching patient information, you have to give multiple identifiers to search for a patient. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Student Practical Nurse Hospital & Health Care ### "Epic : Making work hundred times easier." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 2, 2026 My overall experience with Epic is great. I really like it and it suitable for larger organization. Work flows smoothly using Epic. It works really well after training. I hundred percent recommend epic to everyone. Pros My experience with epic have been wonderful. It works very easily once you know how to use it. It performs good for large hospitals or health-care facilities. Large and complex work management can be done using Epic. The customer service is also very responsive and helpful. Honestly, i have used Epic for four months and never faced any bugs and issues. It is good value for large hospitals and health-care facilities. Cons It does require training to use as it is little bit difficult to use in beginning. It is not made for small organization due to high cost. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Executive Director Fund-Raising ### "Understanding medical jargon" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2025 I've enjoyed my experience it's helped organize and have all my medical info in one place. Making it easy for me or my medical team to see what's been going on. Pros I was able to see medical history test results communicate with medical team. Real time results. Easy to use. Cons Difficulty erasing old or already read messages and getting a complete list of all your doctors that you see. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EH Elizabeth H. Myself Hospital & Health Care ### "Epic - overall pleased" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2025 Overall happy this portal software exists, but i don't think the hospital uses it enough. Or checks for messages enough. Pros Overall happy with this product, but there are definitely some glitches that need to worked through. Cons It is the software that Boston Children's Hospital uses for their portal. Whenever a message is posted in the portal, i get a notification, which is annoying. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ME Madison E. Quality Improvement Consulting Hospital & Health Care ### "Epic is Great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2025 Pros Epic is user friendly, provides immediate patient and provider updates and is a great way to track patient care. Cons If there is ever a technical issue, this can cause a major problem for patients and staff regarding information on medications as well as delays in procedures and discharge. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/122278/EpicCare-EMR/reviews/) Popular comparisons [Fusion vs Epic](https://www.capterra.com/compare/122278-136876/EpicCare-EMR-vs-Pediatric-Therapy-EMR)[Carepatron vs Epic](https://www.capterra.com/compare/122278-195467/EpicCare-EMR-vs-Care-Patron)[Alleva vs Epic](https://www.capterra.com/compare/122278-180899/EpicCare-EMR-vs-Alleva)[ModMed vs Epic](https://www.capterra.com/compare/122278-124590/EpicCare-EMR-vs-EMA)[Tebra vs Epic](https://www.capterra.com/compare/122278-129169/EpicCare-EMR-vs-Tebra)[athenaOne vs Epic](https://www.capterra.com/compare/98735-122278/athenaOne-vs-EpicCare-EMR)[Jane vs Epic](https://www.capterra.com/compare/122278-178984/EpicCare-EMR-vs-Jane-App)[AestheticsPro vs Epic](https://www.capterra.com/compare/93446-122278/AestheticsPro-vs-EpicCare-EMR)[EHRYourWay vs Epic](https://www.capterra.com/compare/118789-122278/EHR-YOUR-WAY-vs-EpicCare-EMR)[ClinicSense vs Epic](https://www.capterra.com/compare/122278-178722/EpicCare-EMR-vs-ClinicSense) [NextGen Office vs Epic](https://www.capterra.com/compare/31268-122278/NextGen-Ambulatory-EHR-vs-EpicCare-EMR)[DrChrono vs Epic](https://www.capterra.com/compare/89392-122278/drchrono-Practice-Management-vs-EpicCare-EMR)[Praxis EMR vs Epic](https://www.capterra.com/compare/29328-122278/Praxis-EMR-vs-EpicCare-EMR)[RXNT vs Epic](https://www.capterra.com/compare/110018-122278/rxnt-vs-EpicCare-EMR)[ChiroFusion vs Epic](https://www.capterra.com/compare/122278-142407/EpicCare-EMR-vs-ChiroFusion-Complete-Practice-Management)[Qualifacts Insync vs Epic](https://www.capterra.com/compare/122278-144484/EpicCare-EMR-vs-InSync-EMR)[AdvancedMD EHR vs Epic](https://www.capterra.com/compare/114601-122278/AdvancedEHR-vs-EpicCare-EMR)[TherapyNotes, LLC vs Epic](https://www.capterra.com/compare/118981-122278/TherapyNotes-com-vs-EpicCare-EMR)[eClinicalWorks vs Epic](https://www.capterra.com/compare/120360-122278/eClinicalWorks-vs-EpicCare-EMR)[CharmHealth vs Epic](https://www.capterra.com/compare/120340-122278/ChARM-EHR-vs-EpicCare-EMR)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)