--- title: "Epic Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Epic Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more." source_url: "https://www.capterra.com/p/122278/EpicCare-EMR/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Epic Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Epic ## What is Epic? Epic is an electronic health record (EHR) platform that gives each patient one shared medical record used across clinical, financial, and operational workflows. It is used by more than 3,700 hospitals across 16 countries and supports over 190 million patients through the MyChart patient portal. Healthcare organizations use Epic to manage clinical documentation, revenue cycle, patient communication, and cross-organization record sharing. Specialty modules cover cardiology, oncology, ophthalmology, orthopaedics, dental, pathology, and more. MyChart lets patients schedule appointments, message care teams, and manage billing online. Core features include inpatient and ambulatory charting, coding and billing tools, prior authorization, population health analytics, and standards-based interoperability connecting over 60,000 active interfaces across 2,000 vendors. ## What is Epic used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Patient Management](https://www.capterra.com/patient-management-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 457 user reviews Reviews sentiment Positive 88% Neutral 7% Negative 4% Pros & cons Centralized patient data access Comprehensive hospital system integration Slow and complex user experience Challenging order management processes ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Electronic Medical Records / 2026 - Medical Billing / 2026 - Medical Practice Management / 2026 - Telemedicine / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Epic?[Manage this product listing](https://www.g2.com/products/epic/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Epic 4.4 (457) VS. [4.3 (722)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting Price Contact vendor Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (457) Ease Of Use 4.5 (722) Value For Money 4.1 (275) Value For Money 4.2 (591) Customer Service 4.3 (325) Customer Service 4.3 (658) ## Epic alternatives [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.4 (860)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195467/Care-Patron/) [ModMed](https://www.capterra.com/p/124590/EMA/) [4.5 (568)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/124590/EMA/) [Tebra](https://www.capterra.com/p/129169/Tebra/) [4.0 (1,390)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/129169/Tebra/) Highest Rated [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) [4.5 (685)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/93446/AestheticsPro/) [View all alternatives](https://www.capterra.com/p/122278/EpicCare-EMR/alternatives/) ## FAQs about Epic Overview ### What problems does Epic solve? Epic solves fragmented patient-information and care-coordination workflows by combining inpatient and outpatient records, scheduling, orders, charting, billing, and secure messaging in one system. Nurses, physicians, care coordinators, home health clinicians, and hospital administrators can access current histories, document care, track tasks, and share records across facilities to support timely decisions. Answer based on 293 reviews Overview ### Which roles and teams benefit most from Epic? Epic is most used by physicians, nurse practitioners, physician assistants, and nursing teams for documenting visits, reviewing patient histories, placing orders, and coordinating care. Therapists track treatment plans and progress notes, while medical assistants, billers, receptionists, and office managers manage scheduling, registration, billing workflows, and clinical administration. Answer based on 441 reviews Overview ### What company size and industries is Epic built for? Epic is built for enterprise healthcare organizations, with 54% of reviewers from enterprises and Hospital & Health Care representing 52%. It serves hospitals, health systems, specialty clinics, academic medical centers, and community practices of all sizes, including small businesses (28%) and midsize organizations (18%), plus medical practices (25%) and health, wellness, and fitness providers (12%). Answer based on 457 reviews Features and Usability ### What are the key features of Epic? Epic includes core clinical and administrative features such as charting, patient records management, patient scheduling, and patient intake. It also supports appointment scheduling, insurance eligibility verification, and billing and invoicing, helping staff document care, manage records, coordinate visits, verify coverage, and process patient charges. Epic also meets HIPAA Compliant requirements. Answer based on 46 reviews Integrations ### Which third-party tools and platforms does Epic integrate with? Epic integrates with three third-party tools: Abridge, Haiku, and SailPoint. These integrations support clinical documentation and ambient note workflows through Abridge, mobile access through Haiku, and identity governance and access management through SailPoint. Answer based on 26 reviews Getting Started and Support ### How easy is it to onboard and train a team on Epic? Epic offers in-person training, live online sessions, webinars, and documentation to support implementation. Reviewers report that tech-savvy clinicians and experienced EMR users often learn daily workflows quickly, especially with classes and practice. New users, older staff, and administrators configuring customizations or advanced features may need more time due to the system’s breadth and multiple workflow paths. Answer based on 67 reviews Getting Started and Support ### What customer support options does Epic offer, and how do users rate the experience? Epic offers email/help desk, FAQ/forum, knowledge base, and phone support. Users often describe support as responsive, helpful, and effective at resolving onboarding and technical questions. However, some report slow responses, unhelpful help-desk interactions, limited receptiveness to requested usability changes, and help menus that need improvement. Answer based on 16 reviews Security ### How does Epic handle data security and access control? Epic uses role-based permissions, authentication integrations, single sign-on across connected software, phone-delivered login codes, and credentialed printing with stated reasons. Secure browser access, secure chats, and traceable patient-profile access support confidentiality. Reviewers note that restricted chart access, login delays, and unexpected account disablement can interrupt clinical work. Answer based on 25 reviews Ease of use ### How easy is Epic to use for healthcare staff? Epic gives healthcare staff an organized, integrated workspace that becomes easier after initial training. Clinical teams value fast access to patient records, clear search tools, and several ways to complete tasks. New users may find busy screens, numerous icons, repeated clicks, and frequent layout changes overwhelming at first. Answer based on 138 reviews ## Who uses Epic? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Centralized patient data access 91% positive reviews out of 57 Most reviewers find patient information easy to retrieve, supporting coordinated care and timely clinical decisions. LaWanda L. Patient coordinator, 201 - 500 employees. "The integration of multiple practices made it easy to gather information about patients." Slow and complex user experience 69% negative reviews out of 42 Some reviewers report performance and speed issues, including slow loading, lag, and cumbersome navigation. Roxanne M. RN, 1 employee. "At times the system would stall, or sometime document could not be printed." Comprehensive hospital system integration 91% positive reviews out of 55 Most reviewers describe hospital use as widespread, supporting seamless workflows and consistent tools across departments. Challenging order management processes 75% negative reviews out of 40 Most users report order management is difficult, with confusing workflows, alerts, and unreliable customer support. Geena M. Patient Ambassador, 51 - 200 employees. "The system lags when connecting information to external systems like food and nutrition for example in regard to real time diet order updates." Efficient clinical documentation tools 91% positive reviews out of 32 Most reviewers indicate documentation is streamlined, with flexible templates and features that speed up charting. Frequent technical glitches 74% negative reviews out of 38 Some users describe bugs and issues, such as crashes, errors, and delays in resolving technical problems. ## Features AI summary Based on 4,113 Electronic Medical Records reviews Capterra data shows that buyers of Electronic Medical Records rank the following features as their top priorities: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) Epic supports all three of the features reviewers value most: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Together, these capabilities help healthcare organizations protect sensitive patient data, maintain complete and accessible medical records, and document care accurately, allowing teams to improve compliance, support clinical decisions, and manage daily workflows more efficiently. HIPAA Compliant 4.9 (90) 86.67% of 90 reviewers that rated this feature as important or highly important With this capability, you can trust that patient information remains private and secure. Reviewers appreciate Epic’s strong HIPAA compliance, secure messaging, activity tracking, dual authentication, and automatic logout, which help keep protected health data safe and access well controlled. Patient Records Management 4.5 (60) 86.67% of 60 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Charting 4.6 (90) 77.78% of 90 reviewers that rated this feature as important or highly important Epic offers customizable templates, shortcuts, and smart tools that help you chart efficiently and access patient data quickly. Users think charting is generally easy and user-friendly, but some mention it can be time-consuming or cumbersome with excessive clicking and navigation. Patient Scheduling 4.5 (55) 81.82% of 55 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups Insurance Eligibility Verification 4.5 (38) 84.21% of 38 reviewers that rated this feature as important or highly important Checking eligibility of patients for different insurance claims Workflow Management 4.5 (31) 67.74% of 31 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Epic 47 features ### All Features - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Charting: Epic offers customizable templates, shortcuts, and smart tools that help you chart efficiently and access patient data quickly. Users think charting is generally easy and user-friendly, but some mention it can be time-consuming or cumbersome with excessive clicking and navigation. - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - EDI: Transfer of data from one computer system to another - Electronic Payments: Electronically collect payments for goods or services - EMR/EHR: Create and securely store digital patient records - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Healthcare: Software designed for the healthcare industry - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - For Obstetrics & Gynecology: For obstetrics and gynecology (OB/GYN) practices - For Orthopedics: Specialized software for Orthopedic practices - Health Monitoring: Gain insights into the health of employees, equipment, registered instances or any other organizational asset to check their status - HIPAA Compliant: With this capability, you can trust that patient information remains private and secure. Reviewers appreciate Epic’s strong HIPAA compliance, secure messaging, activity tracking, dual authentication, and automatic logout, which help keep protected health data safe and access well controlled. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Live Chat: Ability to chat online in real time - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - OSHA Recordkeeping: Maintain records necessary for compliance with Occupational Health and Safety Administration requirements - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Physician Scheduling: Manage physician availability and schedules - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Predictive Analytics: Predict future data based on historical data sets - Referral Tracking: Log and store the source of contacts/leads - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Telemedicine: Meet with patients remotely - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Conferencing: Connect with meeting participants remotely over video - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (456) 4.4 Based on 456 reviews ## Pricing Value for money 4.1 (275) ### Starting price Free trial not available Value for money 4.1 (275) 4.1 Based on 275 reviews ## Integrations [ SailPoint](https://www.capterra.com/p/130835/IdentityIQ/)[ Abridge](https://www.capterra.com/p/10015450/Abridge/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (325) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (325) 4.3 Based on 325 reviews ## User reviews Overall rating 4.4 Based on 457 reviews Filter by rating 5(266) 4(137) 3(34) 2(8) 1(12) Mentioned topic Sorted by most recent EA Eric A. Physician Assistant Hospital & Health Care ### "As good as it gets" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 12, 2026 Overall, I've enjoyed having Epic as the EHR in many of my workplaces. It is user-friendly and customizable so that it truly is tailored to what your practice whether inpatient, outpatient, or Emergency. Orders and charting are made much easier and it's less clunky than other EHRs I have used in the past. Pros It is a fairly easy to use system, especially compared to others on the market. As a PA who has worked in the ED as well as outpatient and inpatient General Surgery, it has been the most easy transition. There are many areas to customize and I appreciate that as it saves a significant amount of time with charting and completing orders. Cons There's almost too many options or customization tools at times. Because there are so many ways to do the same task, it can sometimes be overwhelming when first starting out and getting to know the EHR. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR Mohammed R. Technical engineer Computer & Network Security ### "Feature-Rich Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 23, 2026 Pros What I liked most about Epic is how it brings different aspects of clinic practice together in one system. It helps practice staff stay organized and makes day-to-day tasks easier to manage. Cons The system can feel a little complex at first, especially when getting familiar with the many features and customization options. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TC Taylor C. Ophthalmic technician Hospital & Health Care ### "EPIC has been a huge win for my office! " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 18, 2026 Epic takes patient care to the next level. It makes outside providers and practice notes easily accessible which allows you to give your patients the best possible care. Allows you to tailor templates, run reports, integrate medications, pharmacies, communicate within your practice- all in one place. Pros Can easily view medical notes and appointments from different doctors and facilities which is extremely important for patient care. Epic is so customizable, it fit any practice! Cons I honestly have no cons about Epic! And i have used multiple ehr systems over the years..Epic Is by far the most inclusive and customizable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User nurse Hospital & Health Care ### "EPIC - with one-stop tactics " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 27, 2026 It enables multi-professional team operations and information sharing can be done in real time and you don't have to use just one program. You can send a message to a colleague, call a customer and not have to type in a number - the program itself enables the smooth operation of apps on your phone. All essential information is carried safely and reliably and you don't have to use just one application at work. Pros I like that the system allows home care documentation just by typing in the necessary menus and it is also possible to add information to them by writing your own text. I don't know what the problem is when sometimes the menu covers the text field, so you can't see what to write in the text field and it's made it difficult to correct typos. I can't say if this is a general problem or just a bug in our system. I recommend that new employees be trained in the use of the system so that the nursing work itself runs on schedule, according to plan, so that practical nursing work runs smoothly and time is not wasted "fighting with the system". For the new user, retrieving information, recording information and multi-professional cooperation would run smoothly in a way that does not cause additional inconvenience to the client and nursing work can be done naturally, reliably and with professional skills, and the client would not have the impression that the nursing staff is not communicating, things are not progressing and the client can trust the person caring for them. Cons too many menus, finding the right information can be difficult, logging takes longer when you can't find a suitable option in the menus, and searching for a single item (the menu) is tedious and time-consuming. It would be good if there was a more structured logging form made specifically for our use. Switched from [CareLogic EHR by Qualifacts](https://www.capterra.com/p/267145/CareLogic-Enterprise/) Minulla ei ollut päätösvaltaa asiaan. Suuri yritys ja päätöksenteko kuuluu johtoryhmälle. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Sarah W. Medical Assistant Hospital & Health Care ### "EPIC IS OUT OF THIS WORLD :) " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2026 My overall experience with EPIC is AMAZING, I seriously love using it and think it has changed the medical game. Pros I love epic and how easy it is to use, and you can customize your colors and the designs of your DAR report of patient's for the day. The Clinic practice moves so much easier with this software. Cons My least favorite thing is all of the updates we constantly get on EPIC, the updates are worse in my opinion. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RH Rocky H. IT Systems Specialist Health, Wellness and Fitness ### "The way to go!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 June 17, 2026 Pros Gold standard for EMR's! Easy to use and understand patient info, and very modular for custom use cases. Cons Training requires corporate sponsorship or having someone vouch for you, so new hires can't get training before starting in their roles. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KJ Krystel J. Teacher Education Management ### "Epic Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2026 I used to be an Epic Trainer when I worked in healthcare and found the software to be a huge asset to the medical community. Pros Ease of use, patient communication, customization. I like that all my health info is consolidated into one platfrom. Cons The constant reminders about test I need. I always check the app and don't really need reminders about exams. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kerry G. Account Receivable Specialist III Hospital & Health Care ### "EPIC for your Medical needs!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2026 My over all experience has been smooth, easy user friendly system keeping all medical software together in one place. Eliminates many different systems. Pros I really like EPIC it truly packs a lot of information and processing through A EHR system turning it a stream flow from the beginning at scheduling to finalizing claims and submitted statements to patients. Cons I honestly can say I have worked in many EHR and Medical Billing systems and EPIC is a platinum platform for everything Medical. I would not say I dislike anything about EPIC. Switched from [MEDENT](https://www.capterra.com/p/126301/MEDENT/) Company made the switch merging with a large hospital group. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RL Rhema L. Care Navigator Hospital & Health Care ### "Patient care Easier " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 27, 2026 Overall it has been a great addition to my work while caring for patients. As I help coordinate patients care, EPIC has made this job easier to support them. Pros I really appreciate that Epic has so many easy tabs of information - they are user friendly indeed. I've been using it for many years now, it is so easy to use when looking for lab results, imaging, appointments for my patients. Cons What I like least about Epic is that it can at times feel clunky when trying to look for items for multiple patients. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC alyssa C. manager Health, Wellness and Fitness ### "Best healthcare software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 April 27, 2026 Overall, the experience was good. It is made to be an all-in-one software where referrals and records are easy. Pros I like how everything is included in epic, and other places use it so it is easy to see other records. Cons It is definitely made for bigger companies because cost is higher. Set up also takes a little while. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/122278/EpicCare-EMR/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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