Epic Systems

EpicCare EMR


4 / 5
132 reviews

Who Uses This Software?

Epic serves hospitals, medical organizations, clinics, independent practices, academic centers, health providers, and specialty groups.


Average Ratings

132 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Contact Epic Systems for pricing details.
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
  • Support
    Online

Vendor Details

  • Epic Systems
  • www.epic.com
  • Founded 1979
  • United States

About EpicCare EMR

Fast, physician-friendly ambulatory EHR software rated #1 by KLAS Enterprises.


EpicCare EMR Features

  • Appointment Scheduling
  • Charting
  • Compliance Tracking
  • E-Prescribing
  • Handwriting Recognition
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Self Service Portal
  • Voice Recognition

EpicCare EMR Reviews Recently Reviewed!


Epic review

Oct 30, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It allows for safe medication administration- links the drug info. right there with the medication and allows for user friendly charting. Plenty of flowsheets to chose from. Information that isn't helpful can be completed or hidden. Integrates with our devices to pull in vital signs and information about the patient. Also allows for communication between the interdisciplinary team connecting each other through messaging and allowing for contact information. There are a few ways to get to the same spot and I find the navigators are helpful.

Cons: Some charting/flowsheets are a bit redundant. Also, sometimes when flowsheets or sections of charting are hidden- it can be hard to find specifically where to reactivate it. I think it takes a while to get the right custom EPIC for your institution in place so there are tons of upgrades and learning curves with new versions.

Overall: Overall- I think it helps me deliver safe care to my patients. This platform allows me to accurately chart and organize my day to best serve the population in my hospital.

A robust, non-intuitive system that requires a big learning curve

Sep 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: It would be nice if EPIC had more simplified workflows and cleaned up the appearance of the screens. It would also be nice if EPIC could allow the user to customize the screen appearanc (currently, there is a feature that allows only very limited customization of the screen layout.

Pros: Depending on the features that are activated, it can be a robust EHR system. It can handle workflows of many types, including outpatient visits, procedures, and hospital workflows.

Cons: It can be difficult to use, even with many years of experience using it. The screen is way too busy with buttons, tabs, active links and data all over the place. There are too many hidden features to remember, and the workflow is often very clunky, requiring multiple mouse clicks and jumps to multiple screens (with delays between loaded screens). The screen includes a multitude of features and buttons/tabs that I never use (are to be used by other disciplines such as discharge planners), making it seem like a one-size-fits-all screen.

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Possibilities are unlimited

Dec 11, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Epic is extremely versatile in its ability to provide a lot of functions to its users in the healthcare settings. With its new updates setting up orders for patients have never been easier. From medication reconciliation to appointment scheduling to its organization of encounters and medical history, there isn't much epic cannot due.

Cons: Customer support/service is not very receptive to user friendly changes that are requested when it comes to simple tasks that could be made easier by the input of a button or checkbox in certain areas.

Downtime for service is can also be problematic if it needs to be performed during work hours which has happened a few times.

Overall: I have been using EpicCare EMR for over 2 years not and there isn't much bad i can say about it. Compared to most other EMR software out there it is far ahead of its competition. It's simplistic yet versatile design has made everyday challenges much easier for both healthcare employees and its patients.

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EpicCare EMR helps us better care our patients

Oct 17, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love patient portal and e-prescribing features which helps us meet the Meaningful Use Stage 2 requirements. The tool also supports telemedicine options that allow our doctors to communicate with patients via a video platform and offers mobile and tablet functionality. EpicCare MyChart allows patients to view medical information, message doctors, schedule appointments and manage medical history via a personalized portal.

Cons: The health maintenance options could be better, and easier to see and mark as complete. Also out would be easier if when you marked something got a preference it wouldn't add a copy to the main menu. Upgrade to EPIC 2017 is a fight.

Overall: With EpicCare, clinics can streamline their workflows using personalized screens, dashboards and specialty applications. The application's finance module allows clinics to track payments, bills and invoices. EpicCare is a mobile-ready solution, allowing both doctors and patients to access information on their Apple devices.

Epic Review

Apr 12, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that you are easily able to chart on patients, you can make preset templates for charting and can preset order sets, and you are able to do everything electronically, including connecting to the PACs system and requesting documentation from other companies. You are also able to switch between inpatient and outpatient settings easily. Dragon is very compatible with this system.

Cons: I dislike that the EPIC system can vary depending on different healthcare setups, and can cost a lot. Epic can also take a while to catch on to, depending on how well you know computers. Finally, it can sometimes be hard to find different patients and patient lists on the inpatient systems if your healthcare system is large.

Overall: Overall, I like Epic and think that it makes ordering and charting things easy when you make them into pre-programmed lists.

Generational program

Dec 04, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of maneuvering throughout the system. With little education the program was self explanatory. When working in the hospital the different aspects, like the banner help to quickly analyze the patient at hand.

Cons: Certain features throughout different organizations allow for a very general physical assessment. The option available is no change or normal. Example: a person's normal HR could be a-fib but the option to chose regularly irregular would be considered the normal for the patient. What is needed for any change would be to document the actual sound. Also the charting by exception makes it difficult for other disciplines to know what is really going on.

Overall: It has been a great system to bring the organization together. The access to see outside medical records, office visits, Ed visits and other testing is helpful in treating the patient as a whole.

EPIC user

Oct 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The organization I work at was one of the first organizations that started using EPIC when It became available. The best part of EPIC is that one can easily find all necessary information about a patient. Everything is there, labs, radiology reports, medical professionals notes, immunizations, referrals, etc. EPIC is easy to navigate, once one learns the navigation process and EPIC features.

Cons: There are too many features to remember. Many features and short cuts are hidden and almost impossible to find. When EPIC upgrades come, some of the upgrades are totally useless and unnecessary, like for examples, enhanced colors and little icons. Sometimes there are too many steps and clicks to get form point A to point B.

Overall: Overall, I am happy with EPIC. It made my life much easier then when I had to deal with the paper charts.

Oh so easy to use

Sep 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Being both a builder and a user of several ehrs I do believe that this product is is very user-friendly. I am in a nurse informaticist. And the features and functionality available truly help arcare providers be able to care for and document the care they give.

Cons: I do believe there are several kinds and maybe it's just with what has happened within our organization but there is an ability to have too many variations in documentation which leads to discrepancy. Additionally from what I understand from the AC and am there is not a good way to search for these discrepancies in the system once they are built. The AC and am's that are sent to support future go lives as in our instance where we added on 14 new hospitals they did not have the level of experience to support our organization.

EPIC is one of the most popular EMR systems in Cincinnati.

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EPIC is the system that the majority of hospitals and healthcare facilities use in our city. This is EXTREMELY beneficial because when we have patients that go to more than one site, the other site can access the patient's medical history and receive very important information. The electronic system allows for providers to communicate with each other without actually being on the phone or in person, and it allows for the providers to access records from multiple sites. This is very important for our organization because our providers serve patients at multiple locations.

Cons: This system has made communication easier for administration, providers, and other healthcare professionals so I have no complaints about EPIC.

Epic EMR Review

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I LOVE Epic. In fact, everyone in my hospital loves Epic and we are actually shifting towards this system very soon. The reason is because there's less unnecessary clicking. Doctors HATE clicking. When you are in clinic with a patient, you want to write a note as quickly as you can because the focus is on the patient, not the computer. Epic minimizes that by organizing everything in a logical order (the tabs are great), and making the note itself like a "Word" document where you can free-text. Prescribing is a breeze and the tech support is excellent.

Cons: Some functions can be difficult to find and training takes two days at our hospital.

Overall: Overall, my favorite EMR system. I have no complaints about it and everyone loves it.

Epic for medical use

Apr 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and as I learn more about it, it becomes even easier. For instance, there are multiple ways to access the same things, I find the redundancy makes for quick shortcut access. I also like that I can message people within the system which comes in handy.

Cons: Well I hadn't given it much thought until now, but maybe just the parts I don't have access to. Because I like the system and learning about it, it's a bummer when I can't access bits of a chart, but I know it's for security and confidentially, which is totally necessary. In reality, parts I can't access I don't need and I understand that. I don't have any real complaints about the system.

Overall: I use this system everyday at work in a medical clinic. I work in the lab so I have my own sub category within the system, but I can still view the other schedules which makes my job a lot easier; rather than run around trying to find information, I can access it from my computer. I have a tab to see what labs a patient has had and I can look up their previous encounters (even telephone ones) to see what they were told to have drawn if their labs weren't ordered.

The Title Says It All: EPIC

Jan 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The EHR system Epic is not only one of the most diverse, but also among the most comprehensive EMR systems I've worked with to date. As an analyst, I help to build this system to custom fit for my health network, which is very easy, and made easier by the support we get from the Epic system itself!

Cons: Price point is always a touchy subject with Epic. You really need to be able to afford it while getting the accommodations to meets your systems' requirements. The biggest con is that Epic relies on you going to their standard format, meaning less customization.

Overall: I love the layout, the cost is astronomical, but the payoff for simplicity is even higher!

Soon, it will diagnose patients for you

Oct 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Work with Latin-based terminology and quick codes or standard non-Latin wording

Cons: Very difficult to port to it from another EMR or to leave it.

Overall: Epic has one of the best EMR solutions on the market. It integrates well, with various authentication systems, has superb patient portals (usually entitled "MyChart") and has a great on-site support staff at launch. For people who learned medicine the "old" way using Latin-based terms like "NPO" and "PRN" this software is fantastic as it quickly converts it into "layman" language when documenting an encounter. This makes for a compelling tool when outputting medical records for patients, and the patient summary is fantastic post-encounter. It has a few bugs, like auto-replying to messages to a care team telling the patient to refill a prescription using the app or online patient portal when the portal says "this prescription cannot be refilled," and that message is usually not delivered to the care team for review. There are several idiosyncrasies that the less-technical provider will not understand, but as a holistic EMR, Epic makes a great tool that simplifies the encounter process from intake to discharge for all levels of the care team.

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Epic EMR review!

Aug 11, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have seen both the business and user side of Epic. As a CNA, and nursing student, I have been using Epic for sometime. I love it. As someone who has also used other EMR services, I can say with confidence that Epic Systems is by far the easiest and most customizable. It does take time to navigate, but all EMR services do. Epic has great support, its easy to use, and has great customizable ability.

Cons: EpicCare EMR is pricey. A lot of hospitals don't use Epic for that exact reason. However, it is well worth the price.

Overall: Overall, Epic is the best EMR I've use to date and would love to see it used in more hospital settings.

Amazing EMR with incredible functionality, if you know where to look

Oct 23, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Epic is intense--it can house nearly any data point you want to throw at it. The capacity of information in the charts is wonderful. The best feature, I think, is the depth of the "dot phrases," they cut your note taking time into a fraction. The customer support is wonderful, quick, helpful and efficient. We are big proponents for Epic and the pros certainly outweigh the cons.

Cons: Epic is a great tool but it's not always easy find what you're looking for--you need to be in the right "context" and working through the chart in a specific way to find certain things.

Great product for medical charting!

Jul 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: I would love to use this program again! I wish my current setting used it.

Pros: I used this product for two years at a hospital setting. This product was great because it held provider accountable for finishing their notes prior to billing. It also allowed the option to create templates which can speed up the process of charting. This product is used across several hospital settings, so it was easy to share information with other providers. Seemed to be conducive to different types of providers as well.

Cons: Not a lot of complaints of this software. It does look a bit dated. I was not responsible for payment or accessing customer support, so I can't speak to those components.

EPIC review

Oct 24, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It has an excellent portal for patients to correspond with physicians, as well as obtain their lab results and make appointments.

Cons: It is not always organized in the most logical way. The different key buttons show up in different places, depending on what screen you are using. There is no way to notify a patient you are out of the office.

Overall: It is an efficient EMR that allows some communication between different health systems. However, the phone app and IPAD app are rudimentary and need improvements to make them useful.

EPIC in-patient and ED review

Apr 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the ease of the flow sheets. I feel like it's easy to review results. The MAR is very easy to read and is color coded to make it even easier to use.

Cons: I feel like it's somewhat difficult to review orders. There is Manage Orders as well as Order History, which is sometimes difficult to see the full order and how it was entered. I would also like to see a TAR (treatment administration record). A TAR would allow better visibility for treatments such as wound care or skin care.

Good for impatient applications but more difficult to apply to outpatient.

Mar 10, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to set up templates. Documentation can take a while without setting up templates. For MD and nursing staff the program has useful information for point and click type documentation. Communication between providers, staff, and patients can be set up easily.

Cons: Is not a good program for rehabilitation facilities. Templates make it easier but for ease of scheduling, analytics for business operations, and documentation it is not a good fit for outpatient settings.

Best EMR and Healthcare Software

Nov 16, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EPIC made it possible for us to join other large healthcare systems and access records from other clinics, boosting the clinic's efficiency allowing us to better serve patients. The scheduling and charting features were superior to other healthcare software.

Cons: It took a full day to train to use it properly but the training is incredibly helpful.

Overall: EPIC is the best EMR software I have used and switching to EPIC helped bring out clinic to the next level.

Epic

Apr 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Over all this is an excellent software for clinic or hospital based healthcare organizations.

Pros: Epic is easy to use once learned. Epic is adaptable to multi specialties. Also, epic is simple for the patient to use the health portal and easy to transfer patient information across healthcare systems.

Cons: The learning curve is extensive. Also, the multiple screens to obtain patient information or perform a task such as order sets is time consuming.

Ease to use once you learn how

Feb 19, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Use this EMR in hospital rounding on and caring for post surgical patients. The ability to set up your own macros makes recurring notes/admission/orders easy. Also nice to be able to customize your own home page with only items you find necessary. It can be used remotely as well which makes finishing up work in the office easy.

Cons: Fairly big learning curve. Hopefully the customer support will help with everything regarding customizing your homepage. Even after attending training class, it took extra time the first few times rounding with this EMR.

Epic for medical management of patients

Oct 11, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I would recommend if hospital or practice care would permit

Pros: Full access of all parameteres and clinical data (outpatients , inpatients, past encounters, medication) for a really cohomprensive insight at a glane and at a finger touch

Cons: If anything, too many function and degree of complexity for advance features that you can ignore but gives a feeling like you are missing something and not using at its full potenitality Cost

EPIC IS AMAZING

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EPIC is complex but a good kind of complex. The system can do many things. I like that if one staff member is in a chart- it locks another out until they are no longer in the chart. This is very good. I like that it's easy to merge duplicate clients. The system is wonderful and easy to learn. Downtime procedures are simple once learned. :)

Cons: I don't not like anything about it. The system is great for all roles.

Overall: My overall experience is great- I wish I could still be working on and learning EPIC as an informatics graduate- but I'm working in CareLogic at the moment.

Overall Well Functioning EMR

Feb 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to set smart phrases and less clicking than some other EMR I have used.

Good flow and customizable. Speed is pretty good, and usually don't have to wait on pages to load.

Cons: Entry for medical history could be better and easier to change and update. Personal notepad function should be larger and customizable in size! This would allow much more functionality.

Overall: Easier to use compared to other EMR systems.

always something to learn about the system

Feb 28, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use/user friendly; scheduling and charting system in one program; linked to MyChart as well; a number of other hospitals use Epic which makes getting pt information across systems easier

Cons: Since there is 10 different ways to do anything in Epic it can be hard to train/cross train someone because they might have been taught differently.

Overall: Easy of use; standard software across multiple hospital systems

Top of the line

Jan 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EPIC has been one of the best EMR systems I've used and meets the needs of each role I've encountered within the hospital. Reporting, reviewing charts, looking up information, etc. has all been extremely easy to use and saves a lot of time by having everything readily available.

Cons: Sometimes the reports don't run and I have to log out and log back into EPIC for the feed to refresh.

Easy documentation in patient chat

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Search feature within patient chart is incredibly helpful as is generating letters to patients. I love that everything is easy to find and the navigation is customizable, yet simple.

Cons: Would have liked customizable labels for the status of work queue lists. Bugs sometimes took a long time to get fixed.

Overall: ease of tracking patient interaction across multiple departments and facilities.

EMR with all you need included

Apr 16, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: you are able to access all areas of the EMR for an individual as well as the ease in ordering whether the physician is in or out of the facility

Cons: difficult to find certain information until you know where to look

Overall: Epic EMR is all inclusive for inpatient, outpatient and office information, eliminating the time lost trying to contact different departments for information/results.

Use EPIC daily at work.

Dec 13, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the number of features that allow preparation for chart documentation, such as huddle note and provider scratchpad. Then being able to transfer this data later with a smart phrase is quite helpful.

Cons: Not as customizable as I would like it to be. Would be like to create custom templates to use for my profession without needing "approval" from some team that does not use EPIC in the same capacity as I do.

Overall: Benefits are being able to e-prescribe medications, review charts from nearby practices also using EPIC.

Making charting intuitive

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I've only used a few different charting systems but epic is by far my favorite. As a nurse, you need your charting to be thorough and perfect. Epic is intuitive and well organized. The platform is nicely designed and not overwhelming. Other charting systems involve so many clicks and searching to get to the place you would chart a minute detail about a patient. I've never felt that way about epic.

Cons: No cons, I have a lot of complaints about cerner though.

A challenge to get comfortable with but totally worth it!!!!

Jul 14, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very comprehensive and adaptable to your practice needs. Reporting very easy to work with and a comprehensive system. Chart management, practice management, and A/R management

Cons: Extensive build to get it where you want it. Everyone who will need to build must attend training in Wisconsin for at least 2 weeks!

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Review

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I enjoy using this product for my nursing staff and management team. The user ability is endless and it makes charting and patient care very much easier than all and it allows us to merge records quickly as well.

Cons: The cost and the training on the soft ware is a bit out of bounda

overall has been good, definite learning curve

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ability to be efficient, it allows you to pull notes forward, create smart phrases and links to make documentation less of a burden. Also appreciate ability to see documentation from many levels of care (not just my hospital)

Overall: Efficiency, ability to chart review my patient's full history

Efficient Care Coordination

Apr 30, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: ease of contacting other providers within my system, ease of seeing other providers' notes, many tools to make note writing as quick and easy as possible

Cons: difficulty in managing schedule/ patient case load, difficult to see who has cancelled, no-showed and keeping track of follow ups

Capterra loader

Overall, wonderful. Some improvements to be made but they are constantly improving for the customer

Jul 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of navigation between functions and the multiple ways to perform functions which allow for us to determine the best way for you

Cons: no true complaints that are devastating or frustrating with the software. minor complaints that could maybe be considered petty

well integrated electronic health record

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Epic Systems has created a masterful product that many different user types can benefit from. The functionality and usability is superior.

Cons: Epic Systems has historically been a closed system and it's been hard for organizations to innovate due to the restrictive build

Limitless functions

Jan 23, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Regularly has new builds (upgrades) that allow for additional metrics.

Various user groups for various people (view only, view and edit, pre-production, etc.)

Allows one hospital to integrate with another one of patient consents.

Cons: Navigating to what you need can be complex--there's too many ways to get somewhere and depending on how you navigated to a certain area, the data may be more or less complete.

A great place to write and store patient's electronic medical records with ease.

May 10, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I think that everything can be found in one place. As a clinician, it is nice to have notes and information from every discipline that is caring for the patient, which provides more well-rounded care. The formatting and tabs are also easy to use.

Cons: It is constantly changing, making it hard to keep up. Although everything is customizable, it takes too many steps to do so, and makes it almost not worth it.

It could be worse

Mar 05, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money

Pros: Okay, let's be honest: Most EMR software is lousy. It's got dozens of features bolted together ad-hoc, without any real thought behind UI or UX. The result is a confusing mess. And most vendors don't mind it being so confusing, as long as the functionality is there, because then they can charge for enterprise training and service contracts.

Epic is no different. It's got lots of functionality, for sure. If you can find it. But once you do, it really does enable you to keep tabs on everything pretty well. The best features include the CareAnywhere views and shortcuts into PACS systems.

Cons: The worst features? The horrible color themes and lack of customization therein. The inconsistency in customizability -- there's a "wrench icon" practically everywhere, which allows you to tweak certain settings. Yet some things are impossible -- like rearranging columns in the Chart Review section. Also, the Inbox functions are really terrible.

EpicCare is great!

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the accessability ! This program is used all througout the clinics and hospitals and its so easy and convienent, perfectly effecient!

Cons: No cons for me, I absolutely love this program. We have been using it for years and its still great!

use of EpicCare for home care therapy

Apr 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: The good thing about EPIC within home care is that it's a relatively new system and the epic team is open to suggestions and have actually implemented changes that we have suggested. They are good to work with.

Pros: if you work in a large system, this product is great.I love that I can follow a patient's care from acute care to rehab, to home care. Cuts down on extra phone calls when I can find the things I need within the chart online.

Cons: Charting by exception is difficult for me as I don't want to miss anything when I'm charting. There are important things that one may not be prompted to complete

a physical therapy inpatient user

Sep 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It interconnects well with multiple disciplines in a big hospital environment including physicians , nurses and rehab staff.

Cons: It is very time consuming to write physical therapy notes and not much room for free writing and comments.

EpicCare EMR software

Apr 11, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Its inclusive : people across most facilities can review results, messages, notes, appointments and fyi's

it's gotten better at tracking errors when it comes to duplicate charts, appointees, or overall telling you when your wrong

Cons: Very slow, constantly glitching. It takes more clicks to achieve something that should only be done with one to two clicks. So many steps to complete any order , refill or scheduling process or anything else . Constant screen freezing resulting in black screens until the system has cough up with itself . The worst is that its constancy crashing , updating or just not working at all .

Overall: Its frustrating at times to accomplish the smallest of tasks or messages. Though it is helpful and easy to communicate if properly used , it is an embarrassment to the creators and programmers whom I've met with personally and were embarrassed to admit they were some of the original creators of the software .

Epic System for Hospital

Jul 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: We used the system epic in our hospital and it was used for all departments. It was easy to train new employees and could track insurance and each visit on the system.

Cons: There weren't a lot of cons using this EMR system, it was great for the hospital. The one thing it lacked in was the slow customer service when issues did arise.

EPIC

Oct 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Over one of my favorite programs

Pros: Very user friendly lo loved how out could be personalized to what I needed. This has been the easiest program to learn

Cons: Health maintenance options could be better, and easier to see and mark as complete. Also out would be easier if when you marked something gas a preference it wouldn't add a copy to the main menu

Awesome software !

Feb 06, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I do like that can sink in lots of info . Is easy to use , however it is really hard to implement . Lots of data to enter , After implementation can make magic for employees clinicians and patients .

Cons: The hard part was the implementation of this software ! after the entire sotware is awesome . Lots of support given for implenentation at loma linda medical center .

Overall: Data colected and easy accesible on different platform makes this a great tool for everyoane. Clinicians , physicians and patients.

Decent EHR, lots of features and customizations, but not very easy to learn

Feb 26, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Comments: Generally a good piece of software but difficult to learn.

Pros: Works well and has lots of features. It has a decent design. Very comprehensive as well. Easy to personalize/customize.

Cons: Has a steep learning curve in my opinion. Sometimes performing actions can be cumbersome (lots of clicking) or trying to find something specific is not intuitive.

This software helps to deliver medical records efficiently.

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I love this software.

Pros: I like how easy to use it is to deliver medical records. Also it has many different features for all parties in the patient chart to work coherently.

Cons: Some functions can be difficult to find and training on this system can be a bit tedious but we'll worth it, once you learn it.

LPN at outpatient site

Jul 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to view and compare lab results from past and present. Also, care through other facilities can be loaded to all be contained in one place.

Cons: Can be difficult to search for patients if they have hyphenated names, as your entry needs to be very precise to pull up the correct person.