--- title: "Epic Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Epic the right Long Term Care solution for you? Explore 455 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/122278/EpicCare-EMR/reviews/" page_type: "reviews" language: "en" --- Epic 4.4 (455) [View alternatives](https://www.capterra.com/p/122278/EpicCare-EMR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 11th, 2026 # Reviews of Epic Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews Hei K nurseHospital & Health Care, 10,001+ employeesUsed the software for: Less than 6 months. “You can send a message to a colleague, call a customer and not have to type in a number - the program itself enables the smooth operation of apps on your phone.“ June 27, 2026 EH Elizabeth H MyselfHospital & Health Care, Self-employedUsed the software for: 1-2 years. “It is the software that Boston Children's Hospital uses for their portal. Whenever a message is posted in the portal, i get a notification, which is annoying.“ December 19, 2025 Hei K nurseHospital & Health Care, 10,001+ employeesUsed the software for: Less than 6 months. “It enables multi-professional team operations and information sharing can be done in real time and you don't have to use just one program.“ June 27, 2026 ME Madison E Quality Improvement ConsultingHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “If there is ever a technical issue, this can cause a major problem for patients and staff regarding information on medications as well as delays in procedures and discharge.“ December 15, 2025 TW Tabatha W Supervising NurseHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “Its robust features, strong data management, and wide adoption across healthcare organizations make it a valuable tool despite some usability challenges.“ April 9, 2026 KB Kathleen B Patient Services CoordinatorHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “the overall interface can be clunky and have a lot of button pressing just to get to one thing (ie. booking appointments all at once has a lot of selections before you can get into the actual scheduling)“ May 1, 2025 Samitha P QAComputer & Network Security, 11 - 50 employeesUsed the software for: 1-2 years. “It streamlines clinical workflows and helps staff stay organized and efficient.“ April 18, 2026 GM Geena M Patient AmbassadorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “The system lags when connecting information to external systems like food and nutrition for example in regard to real time diet order updates.“ October 26, 2024 ## Showing most helpful reviews Showing 1-25 of 455 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carlie R. Patient and user Medical Practice Used the software for: 2+ years ### "Great interface! User friendly! 100% Recommend!" February 13, 2026 5.0 Generally a good experience. Everything is very accessible. Some things are harder to locate, however, their customer service is great at resolving and answering any questions or concerns you may have. Pros Easy interface to navigate very user friendly , wonderful for organizing and documenting different aspects of a patient's overall health and records , pertaining to. Cons At times it does seem to lag.And there are other times where it does not update automatically and sync with the office itself. Review Source TW Tabatha W. Supervising Nurse Hospital & Health Care Used the software for: 2+ years ### "Epic very efficient " April 9, 2026 5.0 Overall, my experience with Epic has been positive. It’s a powerful and reliable platform that effectively centralizes many aspects of healthcare operations, which helps improve organization and coordination. While there is a learning curve and some workflows can be time-consuming, the system becomes much more efficient with regular use. Its robust features, strong data management, and wide adoption across healthcare organizations make it a valuable tool despite some usability challenges. Pros What I liked most about Epic is how comprehensive and integrated the platform is. It brings together patient records, scheduling, billing, and communication in one place, which really streamlines workflows and reduces the need for multiple systems. The user interface is consistent across modules, and once you get familiar with it, it becomes very efficient to navigate. I also appreciate the strong reporting tools and the ability to customize certain features to fit different organizational needs. Cons What I liked least about Epic is that the system can feel overly complex and difficult to learn, especially for new users. The interface isn’t always intuitive, and it often takes significant training to become comfortable using it efficiently. Additionally, some workflows require too many clicks, which can slow down productivity. Customization options, while powerful, can also make the system inconsistent across different organizations, leading to confusion when switching environments. Review Source SK Shawnalee K. Billing Admin Hospital & Health Care Used the software for: 6-12 months ### "EPIC Review " March 24, 2025 3.0 For serving a hospital of over 1,000 employees, it worked well. I had no issues with it but did come with a large learning curve. Pros This was for a large hospital practice and it absolutely served large massive customer bases. We were able to do cloud hosting, it was used with Epic Practice Management super easy, and had no issues with EMR charts. Cons Very expensive because it is used in such a large capacity. Review Source VR Verified Reviewer QA Computer & Network Security Used the software for: 1-2 years ### "Powerful and Easy to Use, But Comes at a Price" April 18, 2026 5.0 Overall, Epic is a powerful and reliable EHR system that delivers on performance and usability. It streamlines clinical workflows and helps staff stay organized and efficient. However, the high price point is a barrier for many practices. If budget is not a constraint, Epic is a solid choice for healthcare organizations looking for a dependable, fast, and user-friendly platform. Pros Epic stands out for its intuitive interface and fast performance. Despite being a feature-rich platform, it’s relatively easy to navigate once you’re familiar with the layout. The system loads quickly and handles large volumes of patient data without noticeable lag, which makes a real difference during busy clinic days. Cons The biggest drawback is the cost. Epic is one of the more expensive EHR solutions on the market, and for smaller practices, the licensing and implementation fees can be a significant financial burden. The value for money doesn’t always feel justified, especially when some features go underutilized. Review Source aC alyssa C. manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Best healthcare software" April 27, 2026 5.0 Overall, the experience was good. It is made to be an all-in-one software where referrals and records are easy. Pros I like how everything is included in epic, and other places use it so it is easy to see other records. Cons It is definitely made for bigger companies because cost is higher. Set up also takes a little while. Review Source Amber L. Owner Retail Used the software for: 1-2 years ### "No complaints, it's a timesaver!" January 22, 2026 5.0 Unlike other similar systems, Epic is super easy to set up and maintain. Patients can access their information easily from the clean interface, which saves a lot of time for the nurses and doctors. Pros The user-friendly design makes it easy to access medical records, upcoming appointments, prescription information, and ways to contact your doctor or nurse. Cons I have no complaints! Overall, I dislike the idea of having my information stored by 3rd parties, but so far I haven't had any issues. Review Source MB Mayted B. Collector Hospital & Health Care Used the software for: 2+ years ### "Epic amazing " March 17, 2026 5.0 Because everything is connected, users don’t have to switch between multiple programs. Easy, and fast to use Pros helps teams see the full patient picture quickly. billing and coding workflows, customized for many specialties and departments, from outpatient clinics to large hospital networks Cons Millions to hundreds of millions of dollars on setup, Additional costs for training, customization, and upgrades Review Source RL Rhema L. Care Navigator Hospital & Health Care Used the software for: 2+ years ### "Patient care Easier " April 27, 2026 4.0 Overall it has been a great addition to my work while caring for patients. As I help coordinate patients care, EPIC has made this job easier to support them. Pros I really appreciate that Epic has so many easy tabs of information - they are user friendly indeed. I've been using it for many years now, it is so easy to use when looking for lab results, imaging, appointments for my patients. Cons What I like least about Epic is that it can at times feel clunky when trying to look for items for multiple patients. Review Source Christine B. Pilates transformation expert Health, Wellness and Fitness Used the software for: 1-2 years ### "Elegant Patient Interface" March 29, 2026 4.0 Overall: good! Once patients are logged in, navigating the system is easy: adding data, contacting doctors. Pros Adding patient’s family medical history is the simplest I’ve ever seen in an online platform, which means patients are more likely to fully fill out the data. Cons It’s not always easy for patients to find the sign in portal. It doesn’t pop up via search engines, so clients need to save it. Review Source VR Verified Reviewer Student Practical Nurse Hospital & Health Care Used the software for: Less than 6 months ### "Epic : Making work hundred times easier." January 2, 2026 5.0 My overall experience with Epic is great. I really like it and it suitable for larger organization. Work flows smoothly using Epic. It works really well after training. I hundred percent recommend epic to everyone. Pros My experience with epic have been wonderful. It works very easily once you know how to use it. It performs good for large hospitals or health-care facilities. Large and complex work management can be done using Epic. The customer service is also very responsive and helpful. Honestly, i have used Epic for four months and never faced any bugs and issues. It is good value for large hospitals and health-care facilities. Cons It does require training to use as it is little bit difficult to use in beginning. It is not made for small organization due to high cost. Review Source KH Kevin H. Director of Quality Hospital & Health Care Used the software for: 2+ years ### "EPIC is the Best EMR IMO" April 15, 2025 5.0 Overall, EPIC is my favorite EMR. I have used AllScripts, WellSky, etc., in both my clinical and healthcare quality roles and found that EPIC was the best. Pros EPIC is probably the best EMR that I have used. I find the interfaces are intuitive. I do quality audits and I find that data I need to review is easy to locate in the EMR, it's location "makes sense." EPIC is probably the closest to a physical chart logistically for those of us who spent most of our career using paper charts. Cons The reporting side of EPIC is not as intuitive as the clincal/charting side. I'm a really good computer geek and I found that I had to reach out to support often when trying to build a report in EPIC. Review Source RB Rebecca B. RN Hospital & Health Care Used the software for: 2+ years ### "Continuity of Care" September 30, 2025 4.0 Overall epic is very user friendly and helps with provided consistent patient care for all areas that the patient recieves care. Pros Care everywhere helps to maintain a strong continuity of care for patients that are seen across multiple health systems. It benefits the patients to have all documentation in one platform to provide the best patient care. Cons Occasionally there is some information that I would like to customize in my own areas for ease of use when looking for patient information. Review Source VR Verified Reviewer Help Desk Technician Hospital & Health Care Used the software for: 1-2 years ### "Powerful and secure" February 24, 2025 5.0 Extremely capable software that's fast and secure. Pros High focus on productivity and workflow for everyone involved while maintaining data privacy. Tailored specifically to your role. Despite assisting with your job duties as much as possible, it takes up as little of your time as possible regarding data entry, information at a glance, etc. enabling you to focus more on your job. Cons Steep learning curve, does not work with multiple monitors, sometimes unclear if changes are saved Review Source MR Margo R. Medical coder Medical Practice Used the software for: 1-2 years ### "Great system for medical professionals " June 30, 2025 5.0 I use EPIC in my job as a trauma data abstractor, so daily I am using this software. It holds all of the medical data I need and I can easily search for patients and the data I need. Pros Very easy to search and find medical info I need for my job. There is precise diagnosis and notes from providers which helps me clarify and misunderstanding I may have. Cons It does crash and freeze a lot. When I pull up documents it does time out pretty quick which can be a pain for me. Review Source KB Kathleen B. Patient Services Coordinator Hospital & Health Care Used the software for: 6-12 months ### "EPIC is awesome!" May 1, 2025 5.0 Overall, my experience has been pretty good, its been easy to learn and get used to and keeps things in places that are easy to find them in Pros it is easy to be able to schedule patients as well as navigate to a patients chart from the DAR Cons the overall interface can be clunky and have a lot of button pressing just to get to one thing (ie. booking appointments all at once has a lot of selections before you can get into the actual scheduling) Review Source mY marc Y. Registered nurse Hospital & Health Care Used the software for: 1-2 years ### "Registered nurse" May 8, 2025 5.0 Pros Widely used in a lot hospitals in my area. Very robust tool used for charting Cons Took some time getting used to the system but once learned its organized Review Source KA Kimberly A. Pharmacist Hospital & Health Care Used the software for: 6-12 months ### "Big tool, deep pool " May 20, 2025 5.0 Epic is big hospital beast, runs deep with all the tools but can drown you if you're not used to it. Pros Charts load full, I can check vitals, meds, labs, all stitched tight. Messaging the team or sending orders don’t take ten steps. Cons Login is a maze, pages stack too long, and searching past records means scroll-scroll-click-click. Not for quick coffee‑break use. Review Source AC April C. Occupational Therapist Hospital & Health Care Used the software for: 2+ years ### "Good Experience" March 6, 2025 4.0 Overall I was satisfied and would recommend it's use. Pros I liked that it was customizable and easy to access records even from outside organizations. Cons It took time and there were so many options that it can be hard to learn all you need for true customizing. Review Source DW Debra W. Fraud Investigator Health, Wellness and Fitness Used the software for: 2+ years ### "EPIC EHR review" April 14, 2025 4.0 Pros Lots of different settings which helps organize things and track your work Cons Sometimes can be too intuitive and have too many settings so that people aren't all using the software in the same way Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) company that owns our company switched too Review Source SY Sabrina Y. Intern Hospital & Health Care Used the software for: Less than 6 months ### "Well-designed EHR software" April 6, 2025 4.0 Pros Being able to customize vitals and testing results to highlight on the home page Cons The phone/tablet app lags more than expected. Review Source CN Carli N. Scheduler Furniture Used the software for: 6-12 months ### "Positive experience " February 18, 2025 4.0 I had an overall positive experience with Epic. Pros Effectiveness and efficiency in helping complete scheduling jobs. Cons It was an older system but still got the job done. Review Source AA Anu A. Physician Health, Wellness and Fitness Used the software for: I used a free trial ### "Good system" February 19, 2025 5.0 Great, would use them again but do wish the price was less Pros Inclusivity, vastly customizable and useful Cons price is steep as it is a larger corporation/co Review Source ML Mary L. Learner Medical Practice Used the software for: Less than 6 months ### "Epic use!!!" May 6, 2025 4.0 Pros Centralized EHR improves care coordination and continuity. Streamlined data sharing across departments and systems.Customizable templates improve documentation speed. Cons Steep learning curve for clinicians and staff. Customization may be limited by institutional settings. Data entry burden can contribute to clinician burnout.Workflow disruptions common during go-live phase. Review Source AS Ashley S. Social Work Hospital & Health Care Used the software for: 2+ years ### "Health Grid" November 14, 2024 5.0 I have been using EPIC for the past 6 years. Without EPIC I would not be able to do my job effectively. Pros You can do a deep dive of someone's medical history and see the bigger picture of what might be going on with someone's health by reviewing provider documentations and collaborating with the care team. Cons There are so many things in EPIC that I am unfamiliar with because I only use certain features. It's not always easy to find things if you don't use them all the time. Review Source SC Scott C. Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Epic Review" December 27, 2024 5.0 I have a positive experience with Epic tracking revenue cycle KPIs for a large healthcare organization. Pros It is easy to access real-time clinical and financial data in one system. It is easy to navigate and find patient information. Cons It hard to track historical data if we are trying to trend denials. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.