# Epic Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Epic the right Electronic Medical Records solution for you? Explore 453 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122278/EpicCare-EMR/reviews --- Epic 4.4 (453) [View alternatives](https://www.capterra.com/p/122278/EpicCare-EMR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Epic Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews TW Tabatha W Supervising NurseHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “Its robust features, strong data management, and wide adoption across healthcare organizations make it a valuable tool despite some usability challenges.“ April 9, 2026 EH Elizabeth H MyselfHospital & Health Care, Self-employedUsed the software for: 1-2 years. “It is the software that Boston Children's Hospital uses for their portal. Whenever a message is posted in the portal, i get a notification, which is annoying.“ December 19, 2025 AA Ashlyn A Head Athletic TrainerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “Epic is a system that makes medical documentation across many healthcare areas easy to collaborate and communicate about patients!“ January 28, 2026 ME Madison E Quality Improvement ConsultingHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “If there is ever a technical issue, this can cause a major problem for patients and staff regarding information on medications as well as delays in procedures and discharge.“ December 15, 2025 Carlie R Patient and userMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Easy interface to navigate very user friendly , wonderful for organizing and documenting different aspects of a patient's overall health and records , pertaining to.“ February 13, 2026 KB Kathleen B Patient Services CoordinatorHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “the overall interface can be clunky and have a lot of button pressing just to get to one thing (ie. booking appointments all at once has a lot of selections before you can get into the actual scheduling)“ May 1, 2025 Samitha P QAComputer & Network Security, 11 - 50 employeesUsed the software for: 1-2 years. “It streamlines clinical workflows and helps staff stay organized and efficient.“ April 18, 2026 Yatra P Student Practical NurseHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “It is not made for small organization due to high cost.“ January 2, 2026 ## Showing most helpful reviews Showing 1-25 of 453 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carlie R. Patient and user Medical Practice Used the software for: 2+ years ### "Great interface! User friendly! 100% Recommend!" February 13, 2026 5.0 Generally a good experience. Everything is very accessible. Some things are harder to locate, however, their customer service is great at resolving and answering any questions or concerns you may have. Pros Easy interface to navigate very user friendly , wonderful for organizing and documenting different aspects of a patient's overall health and records , pertaining to. Cons At times it does seem to lag.And there are other times where it does not update automatically and sync with the office itself. Review Source ML Melissa L. RN Hospital & Health Care Used the software for: 2+ years ### "Epic pros and cons" March 24, 2025 4.0 Overall extremely user friendly compared to other EMR’s Pros That you can have multiple patients charts open at one time. This enables you to go between patients charts easily. Cons It is not easy to find things that are not wrenched into your toolbar Switched from [Mosaiq](https://www.capterra.com/p/228578/Mosaq/) Hospital switched EMR system for better records mgmt Review Source LW Lisa W. Patient Representative Hospital & Health Care Used the software for: 2+ years ### "Epic Is An Epic Adventure" July 29, 2025 3.0 I began using Epic in 2011 when the hospital I worked at first began the transition from paper charts to electronic ones. During the first year, there were many physicians who resigned from the hospital because they weren't willing to give the program time, however most other employees really liked Epic after getting used to it. Pros Using an electronic medical record program helped a lot with losing patient charts and other information, along with ease of documentation Cons The thing(s) I disliked about Epic was how hard it could be sometimes to find information on your patient, but mostly that the program would "go down" multiple times every week until all (or most) of the kinks were worked out. Review Source lB lakisha B. System Manager Hospital & Health Care Used the software for: 2+ years ### "Great System" April 21, 2025 4.0 Epic is a great system. It basic and allows small personalization features. for user to be able to navigate he system. Pros The functionality of the software. It is so user friendly and I like how you can navigate through charts. Cons Everything was great. I do not have any complaints about this software system. I like that it displays the full profile. Switched from [Cisco Data Center](https://www.capterra.com/p/150131/Cisco-Data-Center/) We wanted to upgrade our system to assist users and patients. Review Source VR Verified Reviewer physician Hospital & Health Care Used the software for: 2+ years ### "Best EMR on the market " August 14, 2025 5.0 I am a fan and overall, it is an amazing emr that supports everything a provider could want, it is so well streamlined and options are so customizable. It is the best emr I have ever worked with Pros It allows me to address patient concerns, chart and chat with co workers, there is built in support systems, different levels of affordability. You can customize things to your liking. It has built in biling. Cons It can be overwhelming with all of the clicks and all of the access points for the same needs. The screen is very busy and there are alot of colors and screen shots. Review Source Amber L. Owner Retail Used the software for: 1-2 years ### "No complaints, it's a timesaver!" January 22, 2026 5.0 Unlike other similar systems, Epic is super easy to set up and maintain. Patients can access their information easily from the clean interface, which saves a lot of time for the nurses and doctors. Pros The user-friendly design makes it easy to access medical records, upcoming appointments, prescription information, and ways to contact your doctor or nurse. Cons I have no complaints! Overall, I dislike the idea of having my information stored by 3rd parties, but so far I haven't had any issues. Review Source MB Mayted B. Collector Hospital & Health Care Used the software for: 2+ years ### "Epic amazing " March 17, 2026 5.0 Because everything is connected, users don’t have to switch between multiple programs. Easy, and fast to use Pros helps teams see the full patient picture quickly. billing and coding workflows, customized for many specialties and departments, from outpatient clinics to large hospital networks Cons Millions to hundreds of millions of dollars on setup, Additional costs for training, customization, and upgrades Review Source AA Ashlyn A. Athletic Trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "Epic Makes Life Easier " January 28, 2026 5.0 Epic is the best medical documentation system that I have used and makes documentation easier in a sometimes hectic work setting. Pros Epic is a system that makes medical documentation across many healthcare areas easy to collaborate and communicate about patients! Cons My company has not had any negative impacts or complaints when using Epic. All features have benefits that help aid in patient care. Review Source VR Verified Reviewer UR nurse Hospital & Health Care Used the software for: 2+ years ### "Organized info helps" August 2, 2025 5.0 Long time using it with different medical providers; in general information is clear, easy access, once you get used to where main info is located, very easy to use. Pros Clinical information is very organized, you can access notes and records depending on its category, access is faster that way. Cons No negatives from my end, sometimes I would find the process of logging in a little delayed since it would always sends codes to your phone, it feels secure but double process. Review Source Lynne W. Broker Insurance Used the software for: 1-2 years ### "Great Program" September 15, 2025 4.0 I love how well rounded the the program is. Once you have the hang of the system its also very user friendly. Pros I love all the functionality. You can use it to get sone much done. Quoting, billing, certificates, leads and so much more Cons That I will probably never be able to use all the fuctions and abilities that the program has to offer. Review Source JM Julia M. Receptionist Health, Wellness and Fitness Used the software for: 2+ years ### "Fantastic System" May 27, 2025 5.0 Overall my experience with EPIC is fantastic. The way the patient's chart is organized is extremely efficient. Pros Epic is extremely efficient and easy to use. I am able to navigate it easily when searching for things that I need as far as patient charting goes. Cons I do not like how difficult it is to get to patient's information, I understand it is for security reasons, but I wish there was a quicker way to search for a patient and pull up the patient in a faster manner. Review Source VR Verified Reviewer Help Desk Technician Hospital & Health Care Used the software for: 1-2 years ### "Powerful and secure" February 24, 2025 5.0 Extremely capable software that's fast and secure. Pros High focus on productivity and workflow for everyone involved while maintaining data privacy. Tailored specifically to your role. Despite assisting with your job duties as much as possible, it takes up as little of your time as possible regarding data entry, information at a glance, etc. enabling you to focus more on your job. Cons Steep learning curve, does not work with multiple monitors, sometimes unclear if changes are saved Review Source JM Jessieah M. Patient Specialist Hospital & Health Care Used the software for: 6-12 months ### "Epic Systems Review" May 30, 2025 4.0 Wonderful experience for me, no steep learning curve. The first time i was using this was at a hospital in 2021, and it depends really on how tech savvy one is, joined by proper training. Pros Support across all platforms/departments & B2B is seamless. There is a ease of access for providers, making it easier to access patient records. Also within itself is a broad communication platform, which helps minimize overusing hospital resources such as a doubled order testing procedure for a patient. Cons Without proper training, Epic systems provide a steep learning curve not familiar with the technology. This includes features such as customizations, training modules, security features (often locked down by your supervisor) & other simple tasks. Review Source BG Bryson G. CRNA Hospital & Health Care Used the software for: 2+ years ### "Great Use for All healthcare field workers." January 11, 2025 4.0 Overall i think its necessary for hospitals to use this system because of its access to handle as much information as it can. Pros I appreciate the functionality of EPIC and how its manages the files of all our patients in our hospital and different hospitals. Cons It sometimes feel like its too much to look at sometimes. when its so much information it sometimes can be a bit much to handle when in a hectic situation. Review Source SK Shawnalee K. Billing Admin Hospital & Health Care Used the software for: 6-12 months ### "EPIC Review " March 24, 2025 3.0 For serving a hospital of over 1,000 employees, it worked well. I had no issues with it but did come with a large learning curve. Pros This was for a large hospital practice and it absolutely served large massive customer bases. We were able to do cloud hosting, it was used with Epic Practice Management super easy, and had no issues with EMR charts. Cons Very expensive because it is used in such a large capacity. Review Source VR Verified Reviewer HR Manager Human Resources Used the software for: 2+ years ### "Epic Review from Hospital Administrator" May 15, 2025 5.0 Great experience overall giving pinpoint information. I would recommend providers and health systems to use. Pros The system is easy to use and honors patient privacy and confidentially. Also captures information of patients easily Cons Nothing to dislike about Epic. Epic intuitive and pretty straightforward. Not sure however if Epic has an AI function and is ready for the future. Review Source JR John R. Abstractor Insurance Used the software for: 1-2 years ### "Epic remains Epic" April 14, 2025 5.0 As a chart reviewer, I appreciate Epic for its detailed patient data, seamless workflows and organized data layout. Pros Ease of search, clear display of health information, their clean, intuitive, easy to navigate UI. Cons While Epic is highly customizable, this can also be a downside. Poorly implemented customizations sometimes lead to inefficiencies such as difficulty in filtering or organization or records. Review Source KA Kimberly A. Pharmacist Hospital & Health Care Used the software for: 6-12 months ### "Big tool, deep pool " May 20, 2025 5.0 Epic is big hospital beast, runs deep with all the tools but can drown you if you're not used to it. Pros Charts load full, I can check vitals, meds, labs, all stitched tight. Messaging the team or sending orders don’t take ten steps. Cons Login is a maze, pages stack too long, and searching past records means scroll-scroll-click-click. Not for quick coffee‑break use. Review Source BP Brandon P. Practice Coordinator Hospital & Health Care Used the software for: 2+ years ### "My EPIC experience" March 10, 2025 5.0 My overall experience with Epic has been a great one. Being able to access PHI from Epic has been a reliable source. Pros What I like most about Epic is having access to all PHI from a central industry used platform. Cons What I like least about Epic is because it holds so much PHI for each patient, navigating the epic user interface can be a bit confusing for first time users in finding information a provider or clinical staff may need. Review Source AE Anne E. Mental health specialist Individual & Family Services Used the software for: Less than 6 months ### "Make your day Epic with Epic Software " March 24, 2025 4.0 Epic allows the clients to see the entire overview of their medical information. The software helps eliminate gaps in preventative care and keeps track of information including immunizations and other pertinent information. Pros With epic our clients can receive the medical care they deserve at home because epic supports home based workflows, allowing us to run the software on a laptop or ipad. Cons There is nothing i dislike about the epic software. It is great. Review Source CN Carli N. Scheduler Furniture Used the software for: 6-12 months ### "Positive experience " February 18, 2025 4.0 I had an overall positive experience with Epic. Pros Effectiveness and efficiency in helping complete scheduling jobs. Cons It was an older system but still got the job done. Review Source SK Samantha K. Front Desk Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "Epic Software " November 11, 2024 4.0 I like it. I think it's a very useful tool and kind of the "boss" when it comes to healthcare record software. Everything is easily accessible and easy to manage. Pros I do like the fact that all information is in one dashboard. Upcoming appointments, past appointments, health records and vitals. It makes it easy to add and keep track of everything. Cons I think it's expensive compared to others Review Source AA Ashlyn A. Athletic Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Documentation is Easy with Epic!" October 28, 2024 5.0 Epic has been my favorite system to use out of all the others! Pros Epic is very user friendly to all ages and makes documentation simple. Cons Some features can be difficult to figure out but once you learn to navigate the site there are no problems! Review Source LD Laura D. Medical coder Hospital & Health Care Used the software for: 2+ years ### "The Epic Experience" October 18, 2024 5.0 I love that I can work for different hospitals that all use the Epic system. It makes for steamlined and easy referencing of information. Very modernized and user friendly compared to other outdated medical record platforms. Pros Epic is extremely user friendly, allowing all medical records to be accessed on one place, in a format that is easy to read. Cons Epic is a huge system with a lot of icons to learn to navigate, which takes a lot of time and practice. Review Source AA Anu A. Physician Health, Wellness and Fitness Used the software for: I used a free trial ### "Good system" February 19, 2025 5.0 Great, would use them again but do wish the price was less Pros Inclusivity, vastly customizable and useful Cons price is steep as it is a larger corporation/co Review Source Similar Products Featured ## Related categories [OBGYN EMR](https://www.capterra.com/obgyn-emr-software/)[Orthopedic EMR](https://www.capterra.com/orthopedic-emr-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.