# Epic Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Epic the right Electronic Medical Records solution for you? Explore 455 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122278/EpicCare-EMR/reviews/ --- Epic 4.4 (455) [View alternatives](https://www.capterra.com/p/122278/EpicCare-EMR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Epic Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews Hei K nurseHospital & Health Care, 10,001+ employeesUsed the software for: Less than 6 months. “You can send a message to a colleague, call a customer and not have to type in a number - the program itself enables the smooth operation of apps on your phone.“ June 27, 2026 EH Elizabeth H MyselfHospital & Health Care, Self-employedUsed the software for: 1-2 years. “It is the software that Boston Children's Hospital uses for their portal. Whenever a message is posted in the portal, i get a notification, which is annoying.“ December 19, 2025 Hei K nurseHospital & Health Care, 10,001+ employeesUsed the software for: Less than 6 months. “It enables multi-professional team operations and information sharing can be done in real time and you don't have to use just one program.“ June 27, 2026 ME Madison E Quality Improvement ConsultingHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “If there is ever a technical issue, this can cause a major problem for patients and staff regarding information on medications as well as delays in procedures and discharge.“ December 15, 2025 TW Tabatha W Supervising NurseHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “Its robust features, strong data management, and wide adoption across healthcare organizations make it a valuable tool despite some usability challenges.“ April 9, 2026 KB Kathleen B Patient Services CoordinatorHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “the overall interface can be clunky and have a lot of button pressing just to get to one thing (ie. booking appointments all at once has a lot of selections before you can get into the actual scheduling)“ May 1, 2025 AA Ashlyn A Head Athletic TrainerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “Epic is a system that makes medical documentation across many healthcare areas easy to collaborate and communicate about patients!“ January 28, 2026 GM Geena M Patient AmbassadorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “The system lags when connecting information to external systems like food and nutrition for example in regard to real time diet order updates.“ October 26, 2024 ## Showing most helpful reviews Showing 1-25 of 455 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carlie R. Patient and user Medical Practice Used the software for: 2+ years ### "Great interface! User friendly! 100% Recommend!" February 13, 2026 5.0 Generally a good experience. Everything is very accessible. Some things are harder to locate, however, their customer service is great at resolving and answering any questions or concerns you may have. Pros Easy interface to navigate very user friendly , wonderful for organizing and documenting different aspects of a patient's overall health and records , pertaining to. Cons At times it does seem to lag.And there are other times where it does not update automatically and sync with the office itself. Review Source TW Tabatha W. Supervising Nurse Hospital & Health Care Used the software for: 2+ years ### "Epic very efficient " April 9, 2026 5.0 Overall, my experience with Epic has been positive. It’s a powerful and reliable platform that effectively centralizes many aspects of healthcare operations, which helps improve organization and coordination. While there is a learning curve and some workflows can be time-consuming, the system becomes much more efficient with regular use. Its robust features, strong data management, and wide adoption across healthcare organizations make it a valuable tool despite some usability challenges. Pros What I liked most about Epic is how comprehensive and integrated the platform is. It brings together patient records, scheduling, billing, and communication in one place, which really streamlines workflows and reduces the need for multiple systems. The user interface is consistent across modules, and once you get familiar with it, it becomes very efficient to navigate. I also appreciate the strong reporting tools and the ability to customize certain features to fit different organizational needs. Cons What I liked least about Epic is that the system can feel overly complex and difficult to learn, especially for new users. The interface isn’t always intuitive, and it often takes significant training to become comfortable using it efficiently. Additionally, some workflows require too many clicks, which can slow down productivity. Customization options, while powerful, can also make the system inconsistent across different organizations, leading to confusion when switching environments. Review Source LW Lisa W. Patient Representative Hospital & Health Care Used the software for: 2+ years ### "Epic Is An Epic Adventure" July 29, 2025 3.0 I began using Epic in 2011 when the hospital I worked at first began the transition from paper charts to electronic ones. During the first year, there were many physicians who resigned from the hospital because they weren't willing to give the program time, however most other employees really liked Epic after getting used to it. Pros Using an electronic medical record program helped a lot with losing patient charts and other information, along with ease of documentation Cons The thing(s) I disliked about Epic was how hard it could be sometimes to find information on your patient, but mostly that the program would "go down" multiple times every week until all (or most) of the kinks were worked out. Review Source aC alyssa C. manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Best healthcare software" April 27, 2026 5.0 Overall, the experience was good. It is made to be an all-in-one software where referrals and records are easy. Pros I like how everything is included in epic, and other places use it so it is easy to see other records. Cons It is definitely made for bigger companies because cost is higher. Set up also takes a little while. Review Source Amber L. Owner Retail Used the software for: 1-2 years ### "No complaints, it's a timesaver!" January 22, 2026 5.0 Unlike other similar systems, Epic is super easy to set up and maintain. Patients can access their information easily from the clean interface, which saves a lot of time for the nurses and doctors. Pros The user-friendly design makes it easy to access medical records, upcoming appointments, prescription information, and ways to contact your doctor or nurse. Cons I have no complaints! Overall, I dislike the idea of having my information stored by 3rd parties, but so far I haven't had any issues. Review Source MB Mayted B. Collector Hospital & Health Care Used the software for: 2+ years ### "Epic amazing " March 17, 2026 5.0 Because everything is connected, users don’t have to switch between multiple programs. Easy, and fast to use Pros helps teams see the full patient picture quickly. billing and coding workflows, customized for many specialties and departments, from outpatient clinics to large hospital networks Cons Millions to hundreds of millions of dollars on setup, Additional costs for training, customization, and upgrades Review Source RL Rhema L. Care Navigator Hospital & Health Care Used the software for: 2+ years ### "Patient care Easier " April 27, 2026 4.0 Overall it has been a great addition to my work while caring for patients. As I help coordinate patients care, EPIC has made this job easier to support them. Pros I really appreciate that Epic has so many easy tabs of information - they are user friendly indeed. I've been using it for many years now, it is so easy to use when looking for lab results, imaging, appointments for my patients. Cons What I like least about Epic is that it can at times feel clunky when trying to look for items for multiple patients. Review Source Lynne W. Broker Insurance Used the software for: 1-2 years ### "Great Program" September 15, 2025 4.0 I love how well rounded the the program is. Once you have the hang of the system its also very user friendly. Pros I love all the functionality. You can use it to get sone much done. Quoting, billing, certificates, leads and so much more Cons That I will probably never be able to use all the fuctions and abilities that the program has to offer. Review Source VR Verified Reviewer Student Practical Nurse Hospital & Health Care Used the software for: Less than 6 months ### "Epic : Making work hundred times easier." January 2, 2026 5.0 My overall experience with Epic is great. I really like it and it suitable for larger organization. Work flows smoothly using Epic. It works really well after training. I hundred percent recommend epic to everyone. Pros My experience with epic have been wonderful. It works very easily once you know how to use it. It performs good for large hospitals or health-care facilities. Large and complex work management can be done using Epic. The customer service is also very responsive and helpful. Honestly, i have used Epic for four months and never faced any bugs and issues. It is good value for large hospitals and health-care facilities. Cons It does require training to use as it is little bit difficult to use in beginning. It is not made for small organization due to high cost. Review Source KJ Krystel J. Teacher Education Management Used the software for: 1-2 years ### "Epic Review" May 8, 2026 5.0 I used to be an Epic Trainer when I worked in healthcare and found the software to be a huge asset to the medical community. Pros Ease of use, patient communication, customization. I like that all my health info is consolidated into one platfrom. Cons The constant reminders about test I need. I always check the app and don't really need reminders about exams. Review Source KM Kendall M. Sr. Coordinator Hospital & Health Care Used the software for: 2+ years ### "Epic is EPIC!" November 22, 2024 5.0 Pros Epic is an EMR that replaces the need for multiple complex systems. Out of the box, it is excellent, however becomes even more powerful as you continue to customize to your needs. Cons It can only be directly purchased if you are meet the minimums. I have individual providers I know who'd love to use it in their smaller practice. Review Source KH Kevin H. Director of Quality Hospital & Health Care Used the software for: 2+ years ### "EPIC is the Best EMR IMO" April 15, 2025 5.0 Overall, EPIC is my favorite EMR. I have used AllScripts, WellSky, etc., in both my clinical and healthcare quality roles and found that EPIC was the best. Pros EPIC is probably the best EMR that I have used. I find the interfaces are intuitive. I do quality audits and I find that data I need to review is easy to locate in the EMR, it's location "makes sense." EPIC is probably the closest to a physical chart logistically for those of us who spent most of our career using paper charts. Cons The reporting side of EPIC is not as intuitive as the clincal/charting side. I'm a really good computer geek and I found that I had to reach out to support often when trying to build a report in EPIC. Review Source AZ Adriana Z. Patient services coordinator Hospital & Health Care Used the software for: 2+ years ### "I LOVE EPIC " May 1, 2025 5.0 I can always find exactly what im looking for when i need it and everything is easily accessible. The filters allow me to keep anything I do and don't want and i've just been able to make it my own! Pros I love the yearly upgrades that make it super easy to navigate patients' chart and information as needed. Cons I have not had any issues with Epic so far and have been using it for the last 9 years with every upgrade learning new options and shortcuts. Review Source CE Crystal E. Phlebotomist Medical Practice Used the software for: 1-2 years ### "Epic is epic!" August 28, 2025 4.0 My overall experience with Epic has honestly not been a bad one at all and even with the bugs I would still recommend Pros epic is a decent system when it comes to taking notes, billing and also scheduling, epic is the way to go. Cons I do not like the system when it comes down to patient forms, and form customization. It can definitely improve in a few areas. Review Source JS Jonathan S. Interpreter Health, Wellness and Fitness Used the software for: 1-2 years ### "ERM to the next level" July 19, 2025 5.0 It has been awesome! The more i use it the more i discover great features to manage patients information. Pros Easy to handle patients information, appointments, medications and more! Suggestesd for large team or big hospitals Cons It will create duplicated charts and it will not give you an alert sometimes, then you need to manually merge the charts Review Source TB Tiaria B. Admitting Specialist - Patient Scheduler Hospital & Health Care Used the software for: 1-2 years ### "Epic is Epic " February 21, 2025 5.0 My overal experience with Epic has been great. Just the system itself helps navigate through each department and all departments have different parts but is an all in one system. Pros What I like most about Epic is that it has so many integrations. I can share data between departments. Cons I have experienced any dislikes with Epic besides system updates, which can delay patient care when in critical moments, but they do have a solution to help with that, so none really. Review Source RN Rachael N. Occupational Therapy Student Hospital & Health Care Used the software for: Less than 6 months ### "EPIC is great" May 27, 2025 5.0 It has been amazing. I feel that it has been easy to pick up and really organized. I am able to get my documentation done and I feel good about it. Pros I love that Epic is easy to understand - I was able to pick it up really quickly and everything made sense. I love that it is easy to communicate with others and do quick documentation. The dot phrases are amazing. Cons It would be nice if there were maybe specific versions for easy profession maybe. I am not sure if that is possible, but there were a lot of things that didn't apply to me that just confuses the screen and makes it more busy. Review Source JR John R. Abstractor Insurance Used the software for: 1-2 years ### "Epic remains Epic" April 14, 2025 5.0 As a chart reviewer, I appreciate Epic for its detailed patient data, seamless workflows and organized data layout. Pros Ease of search, clear display of health information, their clean, intuitive, easy to navigate UI. Cons While Epic is highly customizable, this can also be a downside. Poorly implemented customizations sometimes lead to inefficiencies such as difficulty in filtering or organization or records. Review Source AC April C. Occupational Therapist Hospital & Health Care Used the software for: 2+ years ### "Good Experience" March 6, 2025 4.0 Overall I was satisfied and would recommend it's use. Pros I liked that it was customizable and easy to access records even from outside organizations. Cons It took time and there were so many options that it can be hard to learn all you need for true customizing. Review Source AA Amanda A. PAS Hospital & Health Care Used the software for: 2+ years ### "EPIC great compared tonother systems" January 13, 2025 4.0 I would day my overall experience has been great. Pros Most things are in one spot for you to view and update as needed. Cons There isn't really anything negative to say but if i had to say anything it would be the way you cant exit a chart if thete is hard stops Review Source AE Anne E. Mental health specialist Individual & Family Services Used the software for: Less than 6 months ### "Make your day Epic with Epic Software " March 24, 2025 4.0 Epic allows the clients to see the entire overview of their medical information. The software helps eliminate gaps in preventative care and keeps track of information including immunizations and other pertinent information. Pros With epic our clients can receive the medical care they deserve at home because epic supports home based workflows, allowing us to run the software on a laptop or ipad. Cons There is nothing i dislike about the epic software. It is great. Review Source SH Sonia H. Office Manager Medical Practice Used the software for: Less than 6 months ### "Epic is a very good choice" June 30, 2025 5.0 My over all experience has been a very good one. I would recommend Epic as the pros definitely out weigh the cons. Pros The thing that I liked most was the ease of having the patients full chart at my finger tips and the ease of sending records. Cons The things that I liked least was if the site was down or that the internet was down. This would make thing very difficult. Review Source AA Anu A. Physician Health, Wellness and Fitness Used the software for: I used a free trial ### "Good system" February 19, 2025 5.0 Great, would use them again but do wish the price was less Pros Inclusivity, vastly customizable and useful Cons price is steep as it is a larger corporation/co Review Source lG lauren G. office manager Mental Health Care Used the software for: I used a free trial ### "Top of the line" February 24, 2025 4.0 Pros Its all inclusive and used by most of the major hospitals in the area Cons It can be cumbersome at times and hard to manuever Review Source AA Ashlyn A. Athletic Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Documentation is Easy with Epic!" October 28, 2024 5.0 Epic has been my favorite system to use out of all the others! Pros Epic is very user friendly to all ages and makes documentation simple. Cons Some features can be difficult to figure out but once you learn to navigate the site there are no problems! Review Source Similar Products Featured ## Related categories [OBGYN EMR](https://www.capterra.com/obgyn-emr-software/)[Orthopedic EMR](https://www.capterra.com/orthopedic-emr-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.