# Page 2 | Epic Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Epic the right Electronic Medical Records solution for you? Explore 453 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122278/EpicCare-EMR/reviews --- Epic 4.4 (453) [View alternatives](https://www.capterra.com/p/122278/EpicCare-EMR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 2 - Reviews of Epic ## Showing most helpful reviews Showing 26-50 of 453 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kerry G. Account Receivable Specialist III Hospital & Health Care Used the software for: 2+ years ### "EPIC for your Medical needs!" April 29, 2026 5.0 My over all experience has been smooth, easy user friendly system keeping all medical software together in one place. Eliminates many different systems. Pros I really like EPIC it truly packs a lot of information and processing through A EHR system turning it a stream flow from the beginning at scheduling to finalizing claims and submitted statements to patients. Cons I honestly can say I have worked in many EHR and Medical Billing systems and EPIC is a platinum platform for everything Medical. I would not say I dislike anything about EPIC. Switched from [MEDENT](https://www.capterra.com/p/126301/MEDENT/) Company made the switch merging with a large hospital group. Review Source TW Tabatha W. Supervising Nurse Hospital & Health Care Used the software for: 2+ years ### "Epic very efficient " April 9, 2026 5.0 Overall, my experience with Epic has been positive. It’s a powerful and reliable platform that effectively centralizes many aspects of healthcare operations, which helps improve organization and coordination. While there is a learning curve and some workflows can be time-consuming, the system becomes much more efficient with regular use. Its robust features, strong data management, and wide adoption across healthcare organizations make it a valuable tool despite some usability challenges. Pros What I liked most about Epic is how comprehensive and integrated the platform is. It brings together patient records, scheduling, billing, and communication in one place, which really streamlines workflows and reduces the need for multiple systems. The user interface is consistent across modules, and once you get familiar with it, it becomes very efficient to navigate. I also appreciate the strong reporting tools and the ability to customize certain features to fit different organizational needs. Cons What I liked least about Epic is that the system can feel overly complex and difficult to learn, especially for new users. The interface isn’t always intuitive, and it often takes significant training to become comfortable using it efficiently. Additionally, some workflows require too many clicks, which can slow down productivity. Customization options, while powerful, can also make the system inconsistent across different organizations, leading to confusion when switching environments. Review Source VR Verified Reviewer QA Computer & Network Security Used the software for: 1-2 years ### "Powerful and Easy to Use, But Comes at a Price" April 18, 2026 5.0 Overall, Epic is a powerful and reliable EHR system that delivers on performance and usability. It streamlines clinical workflows and helps staff stay organized and efficient. However, the high price point is a barrier for many practices. If budget is not a constraint, Epic is a solid choice for healthcare organizations looking for a dependable, fast, and user-friendly platform. Pros Epic stands out for its intuitive interface and fast performance. Despite being a feature-rich platform, it’s relatively easy to navigate once you’re familiar with the layout. The system loads quickly and handles large volumes of patient data without noticeable lag, which makes a real difference during busy clinic days. Cons The biggest drawback is the cost. Epic is one of the more expensive EHR solutions on the market, and for smaller practices, the licensing and implementation fees can be a significant financial burden. The value for money doesn’t always feel justified, especially when some features go underutilized. Review Source MC Meg C. Clinical Associate Health, Wellness and Fitness Used the software for: 2+ years ### "Epic for medical charting: easy to use but too many clicks" April 15, 2025 3.0 I use Epic for medical chart documenting, medication and lab ordering, and communicating with patients. I have used Epic for the last 8 years. Pros Epic is easy to use; the patient messaging is similar to email; clearly laid out interface. Cons Too many clicks! Information is not as streamlined as it could be. Have to enter the same information multiple times. Switched from [Encite EHR](https://www.capterra.com/p/34510/Encite-EHR/) I started working in a different hospital system. Review Source MB Mayted B. Collector Hospital & Health Care Used the software for: 2+ years ### "Epic amazing " March 17, 2026 5.0 Because everything is connected, users don’t have to switch between multiple programs. Easy, and fast to use Pros helps teams see the full patient picture quickly. billing and coding workflows, customized for many specialties and departments, from outpatient clinics to large hospital networks Cons Millions to hundreds of millions of dollars on setup, Additional costs for training, customization, and upgrades Review Source KH Kevin H. Director of Quality Hospital & Health Care Used the software for: 2+ years ### "EPIC is the Best EMR IMO" April 15, 2025 5.0 Overall, EPIC is my favorite EMR. I have used AllScripts, WellSky, etc., in both my clinical and healthcare quality roles and found that EPIC was the best. Pros EPIC is probably the best EMR that I have used. I find the interfaces are intuitive. I do quality audits and I find that data I need to review is easy to locate in the EMR, it's location "makes sense." EPIC is probably the closest to a physical chart logistically for those of us who spent most of our career using paper charts. Cons The reporting side of EPIC is not as intuitive as the clincal/charting side. I'm a really good computer geek and I found that I had to reach out to support often when trying to build a report in EPIC. Review Source aC alyssa C. manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Best healthcare software" April 27, 2026 5.0 Overall, the experience was good. It is made to be an all-in-one software where referrals and records are easy. Pros I like how everything is included in epic, and other places use it so it is easy to see other records. Cons It is definitely made for bigger companies because cost is higher. Set up also takes a little while. Review Source DM Danielle M. Revenue cycle manager Hospital & Health Care Used the software for: 2+ years ### "Great medical record software " November 30, 2025 5.0 Very user friendly and I love that it integrates with lots of sites. It’s the most commonly used EMR. Great customer support also. Great for billing payers Pros Very user friendly and I love that it integrates with lots of sites. It’s the most commonly used EMR. Great customer support also. Great for billing payers Cons I don’t think it’s compatible for all healthcare providers. I don’t think it can do oasis submissions. Review Source VR Verified Reviewer Executive Director Fund-Raising Used the software for: 1-2 years ### "Understanding medical jargon" December 22, 2025 5.0 I've enjoyed my experience it's helped organize and have all my medical info in one place. Making it easy for me or my medical team to see what's been going on. Pros I was able to see medical history test results communicate with medical team. Real time results. Easy to use. Cons Difficulty erasing old or already read messages and getting a complete list of all your doctors that you see. Review Source VR Verified Reviewer UR nurse Hospital & Health Care Used the software for: 2+ years ### "Organized info helps" August 2, 2025 5.0 Long time using it with different medical providers; in general information is clear, easy access, once you get used to where main info is located, very easy to use. Pros Clinical information is very organized, you can access notes and records depending on its category, access is faster that way. Cons No negatives from my end, sometimes I would find the process of logging in a little delayed since it would always sends codes to your phone, it feels secure but double process. Review Source RL Rhema L. Care Navigator Hospital & Health Care Used the software for: 2+ years ### "Patient care Easier " April 27, 2026 4.0 Overall it has been a great addition to my work while caring for patients. As I help coordinate patients care, EPIC has made this job easier to support them. Pros I really appreciate that Epic has so many easy tabs of information - they are user friendly indeed. I've been using it for many years now, it is so easy to use when looking for lab results, imaging, appointments for my patients. Cons What I like least about Epic is that it can at times feel clunky when trying to look for items for multiple patients. Review Source ME Madison E. Quality Improvement Consulting Hospital & Health Care Used the software for: 2+ years ### "Epic is Great!" December 15, 2025 5.0 Pros Epic is user friendly, provides immediate patient and provider updates and is a great way to track patient care. Cons If there is ever a technical issue, this can cause a major problem for patients and staff regarding information on medications as well as delays in procedures and discharge. Review Source AZ Adriana Z. Patient services coordinator Hospital & Health Care Used the software for: 2+ years ### "I LOVE EPIC " May 1, 2025 5.0 I can always find exactly what im looking for when i need it and everything is easily accessible. The filters allow me to keep anything I do and don't want and i've just been able to make it my own! Pros I love the yearly upgrades that make it super easy to navigate patients' chart and information as needed. Cons I have not had any issues with Epic so far and have been using it for the last 9 years with every upgrade learning new options and shortcuts. Review Source LL LaWanda L. Patient coordinator Hospital & Health Care Used the software for: 2+ years ### "Former Epic User" April 28, 2025 5.0 I used Epic in my past employment with Yale and Hartford Healthcare. Their versions were pretty good in my opinion. Pros The integration of multiple practices made it easy to gather information about patients. Cons The annoying part of Epic to me is that if certain practices don't have certain parts in their version of Epic, you cannot share information. Review Source VR Verified Reviewer Student Practical Nurse Hospital & Health Care Used the software for: Less than 6 months ### "Epic : Making work hundred times easier." January 2, 2026 5.0 My overall experience with Epic is great. I really like it and it suitable for larger organization. Work flows smoothly using Epic. It works really well after training. I hundred percent recommend epic to everyone. Pros My experience with epic have been wonderful. It works very easily once you know how to use it. It performs good for large hospitals or health-care facilities. Large and complex work management can be done using Epic. The customer service is also very responsive and helpful. Honestly, i have used Epic for four months and never faced any bugs and issues. It is good value for large hospitals and health-care facilities. Cons It does require training to use as it is little bit difficult to use in beginning. It is not made for small organization due to high cost. Review Source ST Shirley T. Professional Development Leader Hospital & Health Care Used the software for: 2+ years ### "Happy Epic User" December 1, 2025 5.0 My overall experience with Epic has been a positive one. I personally enjoy Epic system more than the old system. Pros Epic is a very comprehensive electronic medical record system and seamlessly integrates all outpatient and inpatient records for patients. Cons One thing I like least about Epic is the process with making changes and technical builds in Epic. The clinical and technical process can be quite time consuming. Switched from [Method CRM](https://www.capterra.com/p/130389/Method-CRM/) It was the hospital's decision to make the switch. Review Source Christine B. Pilates transformation expert Health, Wellness and Fitness Used the software for: 1-2 years ### "Elegant Patient Interface" March 29, 2026 4.0 Overall: good! Once patients are logged in, navigating the system is easy: adding data, contacting doctors. Pros Adding patient’s family medical history is the simplest I’ve ever seen in an online platform, which means patients are more likely to fully fill out the data. Cons It’s not always easy for patients to find the sign in portal. It doesn’t pop up via search engines, so clients need to save it. Review Source SN Sarah N. Intake Hospital & Health Care Used the software for: 2+ years ### "EPIC ENABLES "EPIC" PATIENT CARE" April 3, 2025 5.0 EPIC has really helped me in my job in Home Health by allowing me to see real time patient information past and present so that we may provide timely care with necessary documentation. It cuts down on Medical Record Requests via fax, which can often times prevent healthcare while waiting for faxes. Pros The ease of finding patient information all in one place. I work in home health, and it helps us complete required face to face documentation and allows us to find correct dates and diagnosis on any hospitalized patients. Cons I would like to option to select more than one encounter or note at a time to print and merge together. Review Source CE Crystal E. Phlebotomist Medical Practice Used the software for: 1-2 years ### "Epic is epic!" August 28, 2025 4.0 My overall experience with Epic has honestly not been a bad one at all and even with the bugs I would still recommend Pros epic is a decent system when it comes to taking notes, billing and also scheduling, epic is the way to go. Cons I do not like the system when it comes down to patient forms, and form customization. It can definitely improve in a few areas. Review Source RB Rebecca B. RN Hospital & Health Care Used the software for: 2+ years ### "Continuity of Care" September 30, 2025 4.0 Overall epic is very user friendly and helps with provided consistent patient care for all areas that the patient recieves care. Pros Care everywhere helps to maintain a strong continuity of care for patients that are seen across multiple health systems. It benefits the patients to have all documentation in one platform to provide the best patient care. Cons Occasionally there is some information that I would like to customize in my own areas for ease of use when looking for patient information. Review Source MR Margo R. Medical coder Medical Practice Used the software for: 1-2 years ### "Great system for medical professionals " June 30, 2025 5.0 I use EPIC in my job as a trauma data abstractor, so daily I am using this software. It holds all of the medical data I need and I can easily search for patients and the data I need. Pros Very easy to search and find medical info I need for my job. There is precise diagnosis and notes from providers which helps me clarify and misunderstanding I may have. Cons It does crash and freeze a lot. When I pull up documents it does time out pretty quick which can be a pain for me. Review Source TB Tiaria B. Admitting Specialist - Patient Scheduler Hospital & Health Care Used the software for: 1-2 years ### "Epic is Epic " February 21, 2025 5.0 My overal experience with Epic has been great. Just the system itself helps navigate through each department and all departments have different parts but is an all in one system. Pros What I like most about Epic is that it has so many integrations. I can share data between departments. Cons I have experienced any dislikes with Epic besides system updates, which can delay patient care when in critical moments, but they do have a solution to help with that, so none really. Review Source JS Jonathan S. Interpreter Health, Wellness and Fitness Used the software for: 1-2 years ### "ERM to the next level" July 19, 2025 5.0 It has been awesome! The more i use it the more i discover great features to manage patients information. Pros Easy to handle patients information, appointments, medications and more! Suggestesd for large team or big hospitals Cons It will create duplicated charts and it will not give you an alert sometimes, then you need to manually merge the charts Review Source KB Kathleen B. Patient Services Coordinator Hospital & Health Care Used the software for: 6-12 months ### "EPIC is awesome!" May 1, 2025 5.0 Overall, my experience has been pretty good, its been easy to learn and get used to and keeps things in places that are easy to find them in Pros it is easy to be able to schedule patients as well as navigate to a patients chart from the DAR Cons the overall interface can be clunky and have a lot of button pressing just to get to one thing (ie. booking appointments all at once has a lot of selections before you can get into the actual scheduling) Review Source HB Haley B. Xray tech Hospital & Health Care Used the software for: 1-2 years ### "I love Epic" July 22, 2025 5.0 I enjoyed it so much, It was a pleasure and peace of mind not having to learn a hard computer system. IT was so easy! loved it Pros easy to use, amazing learning video, I loved the way we sign off procedures, and that we can single sign in Cons There was not anything negative. This was my favorite system to use in healthcare. 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