# Page 4 | Epic Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Epic the right Electronic Medical Records solution for you? Explore 453 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122278/EpicCare-EMR/reviews --- Epic 4.4 (453) [View alternatives](https://www.capterra.com/p/122278/EpicCare-EMR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 4 - Reviews of Epic ## Showing most helpful reviews Showing 76-100 of 453 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SC Scott C. Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Epic Review" December 27, 2024 5.0 I have a positive experience with Epic tracking revenue cycle KPIs for a large healthcare organization. Pros It is easy to access real-time clinical and financial data in one system. It is easy to navigate and find patient information. Cons It hard to track historical data if we are trying to trend denials. Review Source lG lauren G. office manager Mental Health Care Used the software for: I used a free trial ### "Top of the line" February 24, 2025 4.0 Pros Its all inclusive and used by most of the major hospitals in the area Cons It can be cumbersome at times and hard to manuever Review Source OE Olivia E. Endoscopy Technician Hospital & Health Care Used the software for: Less than 6 months ### "Easy to navigate and versatile" December 26, 2024 4.0 Pros I like the versatility of Epic and how many feature it has. I used it daily while working at the hospital and it was easy to navigate. Cons It felt a bit analog and outdated when I used it, but it was still functional. Review Source SD Smruti D. Research Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Epic MyChart with new AI assistant is helpful" July 8, 2025 4.0 My overall experience has been very good. I am a detail oriented person and I enjoy the extent of coverage Epic provides. The learning curve can be steep and confusing to begin with for the same reason. The new addition of AI assistant is a very nice feature and helpful. Pros It is a widely adopted EHR system across many healthcare organizations within USA, so exchanging data becomes a little easier. Cons There is a lot going on in the Epic MyChart system. The learning curve can feel a bit steep and overwhelming in the beginning, until you get a hang of it in couple of months. Review Source AG Aubin G. Infirmier clinicien Hospital & Health Care Used the software for: 2+ years ### " Un outil complet et performant" September 11, 2024 4.0 Après un début un peu laborieux, Epic est devenu mon outil de travail quotidien. Je ne pourrais plus m'en passer ! Pros Tout est centralisé, du dossier patient aux prescriptions. Le suivi des soins est facilité, et on gagne un temps précieux. Cons La prise en main demande un peu d'effort, mais ça vaut le coup ! Review Source ML Mary L. Learner Medical Practice Used the software for: Less than 6 months ### "Epic use!!!" May 6, 2025 4.0 Pros Centralized EHR improves care coordination and continuity. Streamlined data sharing across departments and systems.Customizable templates improve documentation speed. Cons Steep learning curve for clinicians and staff. Customization may be limited by institutional settings. Data entry burden can contribute to clinician burnout.Workflow disruptions common during go-live phase. Review Source CW Colin W. Senior Desktop Support Technician Hospital & Health Care Used the software for: 1-2 years ### "EpicCare is a great EMR" September 16, 2024 5.0 Overall it's a good application, though sometimes with Citrix it can be hard to launch, but that's a Citrix issue. Pros Responsive and stable, good to access data from other institutions Cons UI is a little bit crowded. Getting to know the interface can take some time. Review Source ED Emily D. MA Hospital & Health Care Used the software for: 2+ years ### "Why epic is good" September 10, 2024 5.0 Pros How easy it is to use and to access what I need Cons How some stuff doesnt match the stuff in immpact Review Source AT Anna T. Chart Capture Rep Health, Wellness and Fitness Used the software for: 2+ years ### "I love Epic so much" August 19, 2024 5.0 It was super easy to navigate it and get my job done! Pros Super easy to use, to find what you need, to upload items to a patient's chart. Cons Very expensive, only good if you are a massive corporation with tons of employees/patients. Review Source AH Amber H. coding and billing Hospital & Health Care Used the software for: 1-2 years ### "Virtually no room for human error with billing and coding. " July 4, 2024 5.0 I self-taught with Epic. It's very user friendly. Pros Epic makes it impossible to miss anything during the charge capture phase. There are fewer denials from payers/insurance companies and greater accuracy in capturing charges. Cons I have nothing negative to say about epic care. I have had no need to use customer service so I'm unable to review that area. Switched from [Skilled Nursing Core Platform](https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/) I started working for a new company that used EPIC. Review Source SB Stacy B. Virtual Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Great for Hipaa Compliance" June 25, 2024 4.0 Great for huge corporations, wouldnt recommend for small practices. Pros Epic offers a a huge variety of services. Cons You have to have the latest up to date computers and wifi or you will have to consistently reset the pc Alternatives considered [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing Epic Business calculations and tracking, easier to manage book keeping and claims Review Source MC Marissa C. Medical Secretary Hospital & Health Care Used the software for: 2+ years ### "Love Epic! " June 25, 2024 5.0 Love it! User friendly, quick easy access to what you need, and great technical support! Pros Epic is very user friendly, there is multiple ways to access applications and tabs. Epic is great for those who need to multitask! Love this system! Cons Management of medical records could be cleaner and better looking Review Source EN Euphartes N. Patient Service Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Great EMR System " June 25, 2024 5.0 Excellent, scheduling process, excellent navigation through the system tabs and accurate collection account Pros Easy Navigation through all of the systems Cons Can’t control the patient duplicate files Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) Every available in one setting instead of multiple icons Review Source GR Gabriel R. MOSC Hospital & Health Care Used the software for: 6-12 months ### "Great program!" June 25, 2024 5.0 Pros The accessibility is outstanding and easy to use and navigate. Cons What I like least about the program is the lack of colors in the preferences. Review Source VR Verified Reviewer MSW Hospital & Health Care Used the software for: 2+ years ### "Epic and Epic Rover Review" September 5, 2023 4.0 My overall experience has been very good! I really enjoy using epic and have not really had any major problems with it! Any hiccups in the system can be handled by IT very quickly! Pros I really like the mobility of using the app. I would like to see the river system improved upon and expanded! Home health is a very large and important aspect of healthcare today, and a lot of clinicians are out in the field and need access to epic! Cons Sometimes I find that using epic on the computer in the office is daunting because of the many pages you have to search through! Review Source NH Naja H. Student Hospital & Health Care Used the software for: 1-2 years ### "EPIC EMR User friend medical records system" May 20, 2022 5.0 In general epicure EMR patient health information medical record system is a great tool to integrate into large hospital systems. Especially for streamlined and easy to use integration of an medical record system. In addition because it has been used broadly by many large healthcare systems many people are trained on how to use epic and in addition they are able to translate their knowledge of other electronic medical record systems to the use of EpicCare system Pros In general some of the pros about the software is that it is very easy to use and it is very accessible from anywhere as long as you have an account. In addition allows you to access your patients medical records from a secure browser and system from remote locations. In addition it’s very easy to explore specific patient information as needed for data purposes. Cons The things that I like least about the software are that you do have to go through extensive training to be permitted to utilize the system. Although I do understand from the perspective of integration of patient health information it’s very important that users are knowledgeable on how to properly use the system. Review Source AL Asghar L. Physician Medical Practice Used the software for: 2+ years ### "Suboptimal at best" June 14, 2023 1.0 see above. Pros Epic's main benefit is the large number of health systems that use it, which makes cross-communication possible. Epic does limit this by making it's product modular, which limits different institutions' ability to communicate. The only benefit to Epic is it's size and number of health systems that use it - so if you work at Hospital X, and move to Hospital Y, the chances that they also use Epic are higher than another software. Cons This is not a "patient care" software by design. It is a billing software first and foremost. Instead of starting the software from scratch in the 2000's once it was appearent that EMR's were the wave of the future, they simply piggy-backed what they could (most pop-ups and messages are done by what was originally meant to be error messages for bills). From a patient care stand-point, it is terrible at best. Epic's goal is to cater to administrators, who ultimately choose which EMR options to buy. The latest updates and changes have made for a "cleaner" look while hiding most buttons and options under tabs, making finding different options more difficult. There is a learning curve, but as anyone who has used iOS knows, the interface could be exponentially better. Epic is reminiscent of the 1990's Microsoft Office products that came with every computer and the masses were forced to use it, even though it was subpar by 1990's standards. Epic's philosophy (while under \[sensitive content hidden\]) is that Epic can do no wrong. While this company is under \[sensitive content hidden\] (the \[sensitive content hidden\] of EMR), it will not get better. We need a \[sensitive content hidden\] of EMR - until then, patients and providers alike must suffer. Reason for choosing Epic Admin (non-physicians) chose Epic. Review Source ZP Zacharia P. Healthcare Consultant Biotechnology Used the software for: 2+ years ### "Epic is the gold standard in EMR / EHR for hospitals and healthcare systems" February 28, 2022 5.0 I've come across EpicCare EMR in so many specialty hospital care settings. It's nearly always been a pleasure to work with healthcare systems that directly use Epic. Pros It's all inclusive. Epic has a module for virtually every medical and healthcare related specialty, function, and revenue-cycle driven procedure. I like that some of the best academic medical centers and healthcare systems in the US use Epic. Cons Epic is very very expensive to implement, and it can be overwhelming for health systems to implement all at once. Reason for choosing Epic It's simply one of the gold standards in modern healthcare, offering possibly the best well known EMR/EHR in the world. Review Source JD Jessica D. Manager Hospital & Health Care Used the software for: 2+ years ### "Ability for complete healthcare management via one software is a game changer." December 30, 2022 5.0 Pros As both a clinical, healthcare worker and healthcare manager, epic is very much the ideal EMR. Not only is it easy to use and train new staff on but having everything needed for different positions within the clinic and hospital is extremely valuable. being able to customize views for different positions, as well as access levels order writing has been very helpful Cons Because epic is so integrated and allows health services to function completely. It is a very expensive software, and may not be reasonable for a single provider or very small, healthcare operation. Review Source Karina A. Physical therapists Hospital & Health Care Used the software for: 2+ years ### "Always evolving to meet the needs of clinicians and patients" March 25, 2024 5.0 Pros Epic has regular updates to make charting more efficient and easier. Cons There are limits to using the smart phrases in the SOAP note template for daily notes. Review Source VR Verified Reviewer Systems Engineer Hospital & Health Care Used the software for: 2+ years ### "The industry leader for reliable Electronic Medical Record" June 30, 2021 5.0 Electronic Medical Record is the core of a health care system. Epic is the cream of the crop. It is \*not\* just another application. It can displace/replace many of your other applications, so we saw dozens of IT people move away from applications and systems that were replaced and into Epic roles. If your organization devotes the time and resources to it, you are nearly guaranteed success. At a price $$$, of course. From an end-user perspective, it takes a while for clinicians to get used to it. For example, in Epic there may be many more steps for a given procedure as compared to another EMR, but those steps are there to make sure that the application is bullet-proof, and users get used to it and appreciate it after a short time. Pros Epic, the company, makes sure that your implementation succeeds, stays stable and reliable, and performs fast. They (Epic) constantly monitor performance, DR/BC availability, and uptime and tell you \*exactly\* how you should configure your environment. Your are absolutely not on your own with Epic. Cons The flip side to the Epic company being so involved in your setup and operation is that it takes a lot of internal employees to make it happen Epic's prescribed way, and there is a lot of internal employee involvement in setup, testing, and ongoing maintenance. In other words, Epic requires a lot of TLC, but it is extremely stable and reliable. Review Source Nick S. Associate Hospital & Health Care Used the software for: 2+ years ### "The BEST EMR out there" July 18, 2019 5.0 Having used another EMR (in addition to paper charting), this is by far the best product out there. Navigating different clinical unit censuses and consult lists is simple (and you can customize what information is listed within these lists). Within the medical record, tabs make it easy to navigate between lab results, demographic information, and chart notes. It is quick and easy to do a chart review and, in fact, Epic denotes which notes are new since your last review of a patient's chart, so you don't have to spend time looking for new information. Flowsheets, templates, and free-text options make it easy to format information in the way that is appropriate for you or your department's practice. Flowsheets can also be tied to a particular note (and can be easily imported) so that you can see both from one screen. SmartTexts can also be created for phrases or data you use frequently so that you can utilize a shortcut rather than typing those things repeatedly. Reports can easily be created to pull data from patient lists and Epic does a great job customizing layouts that are best for your particular organization. Pros Best layout, easy to navigate, quick documentation Cons Epic is consistently working on new functionalities and layouts, and sometimes the implementation of new things with the EMR becomes laborious to relearn when there is little added benefit. Review Source BH Bei H. Physician Hospital & Health Care Used the software for: Less than 6 months ### "The worst end " May 3, 2022 1.0 It’s not designed to help pts. It’s designed to maximize billing . Pros Care everywhere helps with looking at info from other institutions Cons The implementation of this software at our hospital was a disaster. Orders were incorrect . Some medications were 10x the dose. There were no epic super users nearby. Because orders were built incorrectly, a pharmacist could change an order of mine without my cosignature and it was an erroneous change that could have resulted in a patient death. There is no quality control with the rollout . Many of the treatment plans were incorrect so you have to place a ticket for everything. The training was poor so most people don’t know how to use it so you have to change everything . The problem list takes forever to clean up. There are alerts that go off constantly, many of which are incorrect. You can be in the middle of an order and an alert pops up. There are hundreds of canceled orders that aren’t really canceled . Same with overdue orders. I mean there is no way for a human to distinguish the important stuff from the noise . The inbasket is horrible to use because you can’t include your nurse or scheduler on the same message as your pt and because it’s flooded with messages. Your phone constantly goes off in the middle of the night with critical alerts even though a nocturnist is in the hospital and can actually address these issues. But you are the one being woken up. Unfortunately because epic has a monopoly and because hospital administrators who don’t have to use this make all the decisions, they chose this software because it maximizes billing . It is demoralizing . Review Source MS Meagan S. Pct Hospital & Health Care Used the software for: 2+ years ### "Supply management " July 22, 2021 5.0 Epic keeps track of many of the systems that we use in can help with preventing supplies from running out or being wasted Pros I like that the software and how it manages the multifaceted aspect of healthcare systems management Cons Epic systems in integrated into most of the healthcare network that is used in our company. It makes it hard to use on the system goes down or is unable to function do the upgrades Review Source VR Verified Reviewer Registered Nurse Hospital & Health Care Used the software for: 2+ years ### "Epic review" October 31, 2018 4.0 Overall- I think it helps me deliver safe care to my patients. This platform allows me to accurately chart and organize my day to best serve the population in my hospital. Pros It allows for safe medication administration- links the drug info. right there with the medication and allows for user friendly charting. Plenty of flowsheets to chose from. Information that isn't helpful can be completed or hidden. Integrates with our devices to pull in vital signs and information about the patient. Also allows for communication between the interdisciplinary team connecting each other through messaging and allowing for contact information. There are a few ways to get to the same spot and I find the navigators are helpful. Cons Some charting/flowsheets are a bit redundant. Also, sometimes when flowsheets or sections of charting are hidden- it can be hard to find specifically where to reactivate it. I think it takes a while to get the right custom EPIC for your institution in place so there are tons of upgrades and learning curves with new versions. 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