# Page 6 | Epic Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Epic the right Electronic Medical Records solution for you? Explore 453 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122278/EpicCare-EMR/reviews --- Epic 4.4 (453) [View alternatives](https://www.capterra.com/p/122278/EpicCare-EMR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 6 - Reviews of Epic ## Showing most helpful reviews Showing 126-150 of 453 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer User Experience Lead Financial Services Used the software for: 2+ years ### "Soon, it will diagnose patients for you" October 28, 2018 4.0 Epic has one of the best EMR solutions on the market. It integrates well, with various authentication systems, has superb patient portals (usually entitled "MyChart") and has a great on-site support staff at launch. For people who learned medicine the "old" way using Latin-based terms like "NPO" and "PRN" this software is fantastic as it quickly converts it into "layman" language when documenting an encounter. This makes for a compelling tool when outputting medical records for patients, and the patient summary is fantastic post-encounter. It has a few bugs, like auto-replying to messages to a care team telling the patient to refill a prescription using the app or online patient portal when the portal says "this prescription cannot be refilled," and that message is usually not delivered to the care team for review. There are several idiosyncrasies that the less-technical provider will not understand, but as a holistic EMR, Epic makes a great tool that simplifies the encounter process from intake to discharge for all levels of the care team. Pros Work with Latin-based terminology and quick codes or standard non-Latin wording Cons Very difficult to port to it from another EMR or to leave it. Review Source VR Verified Reviewer RN Hospital & Health Care Used the software for: 2+ years ### "Best EMR system available for inpatient " March 25, 2024 4.0 I have worked with many EMR in the last 10 years. EPIC is easily the best EMR available for inpatient and outpatient setting Pros Easy to use for all users both for tech savy and the older generations Like the smooth transitions and customization to each end hser Cons How it can be different from institution to institution so if work at multiple sites it is slight different at each place. Review Source VR Verified Reviewer Medical Claims Specialists Hospital & Health Care Used the software for: 6-12 months ### "Has made my job easier " June 1, 2023 4.0 I would definitely recommend this to anyone who I know needs help in the patient setup/service in the medical field. It’s also a huge help in the revenue cycle as well. Pros The one tab-click solutions. There isn’t a need to search around this software. Cons The billing portion took a while to get used to. Review Source MV MJ V. ICC Hospital & Health Care Used the software for: 2+ years ### "Complete Medical Medical Overview of the Patient" March 30, 2021 5.0 I like using this software as the roadmap for the entire healthcare institution. This section is not large enough to write about the expansive overview of the healthcare web capability that EpicCare EMR provides for our institution. It is a great evolving product that evolves as healthcare styles evolves. Pros It is easy to use, once you get the appropriate training and practice. I like that is a great investigative tool to search for timelines in the past. It is the one stop shop for all patient complete history, and it is interchangeable with other institutions with the same software. Tip top secure capability and traceable history of patient profile access. Patient linked via MyChart gets a sense of autonomy to manage appointments, communicate with healthcare team and review medical notes. Cons It is very busy due to all tiers embedded in the software based on access levels, however, you can get to pic what you choose to see based on your personal workload, or access needed. Ample training is needed and repetitive practice for the non-tech savvy. Review Source Alex E. Student Hospital & Health Care Used the software for: 2+ years ### "Epic EMR review!" August 12, 2018 5.0 Overall, Epic is the best EMR I've use to date and would love to see it used in more hospital settings. Pros I have seen both the business and user side of Epic. As a CNA, and nursing student, I have been using Epic for sometime. I love it. As someone who has also used other EMR services, I can say with confidence that Epic Systems is by far the easiest and most customizable. It does take time to navigate, but all EMR services do. Epic has great support, its easy to use, and has great customizable ability. Cons EpicCare EMR is pricey. A lot of hospitals don't use Epic for that exact reason. However, it is well worth the price. Review Source VR Verified Reviewer physician Medical Practice Used the software for: 1-2 years ### "Helpful platform that makes coordination of care easier" October 17, 2019 4.0 Pros This software has a format that is rather straightforward with the new layout with tab sections for the clinician interface. Its is also to keep a track of clinical work that needs to be completed. Care everywhere function has helped so much with coordination of care and continuity. It has been instrumental in providing improved care. There is also an inpatient version that my institution will be great for my institution when implement as there will be seamless uniformity between outpatient and inpatient. Cons I would like to for EPIC to develop additional ways that clinicians to develop their own unique smartphases based on their speciality. It seems cumbersome at this time. Any additional ways to improve clinical efficacy will be help Review Source ZK Zarmin K. Biller Medical Practice Used the software for: 1-2 years ### "Great for medical records" May 22, 2024 4.0 Great experience since we were able to scan all the documents into system for the doctors & staff Pros Great for medical records since we were getting rid of paper filing Cons Nothing really except the system became slow. Maybe because of the work/paper load. Review Source Heather H. Referral coordinator Hospital & Health Care Used the software for: 6-12 months ### "Epic " August 3, 2019 4.0 Pros There are a ton of different functions within Epic. One of the things I like the most is that there are multiple ways to do almost everything, so each person can find the way that works best for them and their job function. Some parts are customizable, such as which tabs/buttons you have along the top of your screen. I like that you can take away what you don't use. Cons There is definitely a learning curve to Epic. It can be very overwhelming with all of the different functions and figuring out which ones you need and which ones you don't. I feel that the workflow isn't the smoothest, and there are entirely too many clicks for what should be simple, quick tasks. Review Source NS Nikki S. OT Hospital & Health Care Used the software for: 2+ years ### "Professional but redundant" December 14, 2019 5.0 Thorough, professional but redundant and often time consuming to complete a patient pathway for care. Pros In healthcare without documentation it didn’t happens so it is key to record what is done for patients. I appreciated how thorough this software is and how quick the dropboxes allowed me to fill out a patient chart while in their room during a treatment session. The shortcut phrases were very helpful for common statements that were needed in patient charts. Being able to create a template made documentation thorough as well. Cons Redundant and I wish the software would “talk” to other pages more. For example, as a therapist, I would have to fill out a daily care tab and then a therapy tab, both time stamped the same except it required me to comment in 2 separate areas requiring more of my time to complete. If the system talked to each page then it could auto-populate saving patient treatment time instead of therapist documentation time. Review Source ZC Zachary C. Clinical Director Hospital & Health Care Used the software for: 1-2 years ### "Easiest, most intuitive charting software I've used to date" February 2, 2023 5.0 Overall i am very happy with EPIC care, but i would like to see continued design improvements. Pros The ease with which I can customize the charting features and interconnect outside patient info is key. Also, patient's love the connectedness of mychart and the messaging feature. Cons EPIC still seems to be less user-friendly than non-EMR software. Consider social media or HubSpot. They all have workflows and usage features that are slightly more aesthetic and user friendly. Review Source TS Termeh S. Clinical Research Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Epic User " July 12, 2022 4.0 Pros I think Epic has done a great job in creating a very user-friendly interface for both doctors and the medical staff. I especially like the insurance billing features that are lacking in many other medical software. Cons The only thing I don't like about Epic is logging in which usually can take up to 10 minutes at my job. Slow to start, but once started it's good and fast. Review Source JH Jammie H. L.P.N. Medical Practice Used the software for: 2+ years ### "Epic is my favorite system to use" February 19, 2024 5.0 Overall it is one of the easiest health care systems I have used. I wish all facilities had this program. Pros The best part about Epic is that its an easy system to use and all the information is in the patients chart. Cons You do have to do a little digging into the charts to find out older information on the patient. Review Source Scott L. Network Administrator Hospital & Health Care Used the software for: 2+ years ### "The Best EMR Option Right Now" July 16, 2019 4.0 Pros EPIC is not an easy piece of software to use, learn, or train on but once you get into it and use it you will find it does everything you need. In just a few hours most end users will be up and running with minimal issues with normal day to day use. Cons This software is expensive and requires a knowledgeable IT staff and powerful infrastructure hardware. If you are a smaller facility you may want to look for another option, but EPIC is a fantastic solution for almost every healthcare provider out there. Review Source VR Verified Reviewer Registered Nurse Hospital & Health Care Used the software for: 2+ years ### "EpicCare is Great!" July 21, 2019 5.0 Pros I've been using EpicCare for four years. I love it. It is widely used in the state I work. It is very easy to use, and they are always updating. Epic now makes it easy to connect health EMRs throughout different hospitals and clinics. Cons Sometimes this software is difficult to start on computers. I will be in a patient's room and Epic won't start or it will take a long time. This gets very frustrating when I need to log into the chart to give patient meds or look something up in the room. Review Source RS Robert S. physician Health, Wellness and Fitness Used the software for: Less than 6 months ### "Worst EHR imaginable; run away" April 25, 2024 1.0 miserable Burns me out Hard to believe that anyone has a positive review Pros I like nothing about this piece of garbage Cons functionality Ease of use Impossible to navigate Switched from [NextGen Enterprise](https://www.capterra.com/p/228336/NextGen-Enterprise/) I was not involved in the decision to buy this garbage Review Source NG Noel G. Pediatrician Hospital & Health Care Used the software for: 2+ years ### "Best of the hospital systems I have used" January 17, 2020 5.0 If I were a hospital system picking an EMR based solely on usability I would chose Epic. I have used several other EMR systems at other hospitals and none really compare to epic. Pros I like the ease of use overall. Once I had templates set up for my personal use it was very quick and easy to write a high quality note that included stuff that was useful and not just filler. I have primarily used it in the nursery. The app for iphone is by far the best EMR app I have used. It is very quick to log on and allows access to most of the things we need. The only downside of the app is the inability to enter orders. Cons While it is very east to use once it is customized, a degree in software engineering is almost a requirement to do the customizing yourself. Fortunately I had help when the software was implemented to get exactly what I want. It would be difficulty for me to change things if I needed to. Review Source Amy H. CRNP Hospital & Health Care Used the software for: 1-2 years ### "EPIC a great EMR experience" September 22, 2022 5.0 Epic EMR makes charting easier. There is integration across health systems which allows for better continuity of care. Pros Epic allows you to customize patient charting. They use smart keys to be able to fill in regularly used items in charting. They help you put codes in for billing. EPIC is completely can be customized which is great for things like mental health intakes. Cons Some of the billing codes are confusing to use. For example billing for an in office injection has been a challenge with EPIC. Review Source VR Verified Reviewer system Medical Practice Used the software for: 2+ years ### "Long time user/adminstrator" November 8, 2019 4.0 Pros Epic offers endless features for end users. The system is excellent in preventing medical errors, ease of documentation, and overall efficient patient care. Cons Frequent, sometimes unnecessary, updates to the software. Difficult to elicit information from the organization sometimes Review Source VR Verified Reviewer medical secretary Medical Practice Used the software for: 2+ years ### "EpicCare EMR software" April 11, 2019 3.0 Its frustrating at times to accomplish the smallest of tasks or messages. Though it is helpful and easy to communicate if properly used , it is an embarrassment to the creators and programmers whom I've met with personally and were embarrassed to admit they were some of the original creators of the software . Pros Its inclusive : people across most facilities can review results, messages, notes, appointments and fyi's it's gotten better at tracking errors when it comes to duplicate charts, appointees, or overall telling you when your wrong Cons Very slow, constantly glitching. It takes more clicks to achieve something that should only be done with one to two clicks. So many steps to complete any order , refill or scheduling process or anything else . Constant screen freezing resulting in black screens until the system has cough up with itself . The worst is that its constancy crashing , updating or just not working at all . Review Source Darpan P. Tech lead Information Technology and Services Used the software for: 2+ years ### "Impressed with tool" November 25, 2021 5.0 Love it! Pros Great ehr tool a hospital should have. Love features and capabilities. Cons Resources are not available easily. You need to be associated with a organization using it in order to get it’s materials. Review Source MO Megan O. doctor Medical Practice Used the software for: 2+ years ### "once you learn all the shortcuts, life couldn't be easier" May 30, 2020 5.0 a much more advanced EMR than many of the others out there and has so much potential to make the day to day easier. Pros EPIC is a complex EMR with lots of functionality and as annoying as that can be sometimes, it also makes it very helpful. I love the aesthetics of the program becasue that adds to the ease of use, I love the ability to personalize and filter to make aspects of what is impotant to you more easily accessible, and I love that it tends to translate better between hospital systems than other EMRs I've worked with. Cons there's a lot to this program so it takes a while to parse through and figure out what's important and what's superfluous. there's also no easy handbook for all the shortcuts and tips and tricks so a lot of what makes this program easy comes from word of mouth or programming settings that others figured out and have been passed down. Review Source JC Joshua C. Physician Hospital & Health Care Used the software for: 2+ years ### "The best around, but that isn't saying much" March 16, 2020 5.0 Pros Epic is by far the best EMR out there, but really that is not saying much. It does have some great functionality, and is user friendly after awhile. Clean design and great shortcut utilities Cons EMR's in general are not designed by physicians, but for physicians, EPIC is no different. It seems clean, organized and user friendly at face, however, the excessive clicks needed to navigate, the constant updates that change layout and function, and lack of certain functions that you would think should be an integral part make EPIC frustrating. That being said this is not exclusive to EPIC and i would still recommend this program over any other. Review Source EC Erin C. Office Manager Medical Practice Used the software for: 2+ years ### "EpicCare EMR" September 17, 2019 4.0 My overall experience is great and I enjoy working with EPIC daily. Pros I do not have the full functionality of the software but do have the access needed to perform day to day requests. I am on the front end of the EMR. I work with a lab that is interfaced with EPIC but I Do have access to view charts. I like being able to confirm our results are filing to the patients charts. I also enjoy being able to review encounters for resulting purposes that will facilitate our company to make the best decision as to care for the patient. Cons I, as mentioned can view the charts but unable to view scanned documents. I had this option towards the beginning of my access but have since been unable to pull up any scanned documents for the last two years. It is fine we just call the ordering providers office for the documents needed. Review Source KN Kevin N. Eligibility Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent and Gets the Job Done" November 12, 2019 5.0 Overall Epic is great and provides a full suite of tools for a healthcare organization. Pros I like how Epic has a full suite of good software for healthcare organizations. I would say most Epic tools are good and are not too complicated. Billing and coding can be done easily compared to other systems. The defer feature is a great feature that is missing in other rival software. This is especially useful for a biller who needs to ask providers questions before taking action. Cons Some of the biggest issues I have with Epic is that the interface looks a bit dated. There is also a lot of variation between how different users interact with Epic. I often had to talk to doctors and nurses in order to help them out. Unfortunately we were never able to help each other out because Epic worked completely differently for different users. Review Source JK Julia K. RN Hospital & Health Care Used the software for: 2+ years ### "EPIC user" October 17, 2018 5.0 Overall, I am happy with EPIC. It made my life much easier then when I had to deal with the paper charts. Pros The organization I work at was one of the first organizations that started using EPIC when It became available. The best part of EPIC is that one can easily find all necessary information about a patient. Everything is there, labs, radiology reports, medical professionals notes, immunizations, referrals, etc. EPIC is easy to navigate, once one learns the navigation process and EPIC features. Cons There are too many features to remember. Many features and short cuts are hidden and almost impossible to find. When EPIC upgrades come, some of the upgrades are totally useless and unnecessary, like for examples, enhanced colors and little icons. Sometimes there are too many steps and clicks to get form point A to point B. 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