Who Uses This Software?

Time Tracker by eBillity is a timekeeping and invoicing application built for teams and individuals to streamline payroll and accounting. Mobile workers can track time from any device, anywhere.


Average Ratings

1945 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $4.00/month/user
    See pricing details
  • Pricing Details
    + $8/month base fee (20% annual billing discount)
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • eBillity
  • www.ebillity.com
  • Founded 2008
  • United States

About Time Tracker

Time Tracker by eBillity is a timekeeping and invoicing application built to streamline payroll and accounting. Employees have the flexibility to track time and expenses from anywhere! Entries can be submitted for admin approval (if enabled) before being processed for payroll and billing. Two-way integrations with QuickBooks, Xero, Sage, ADP, Gusto, Concur and more. Since 2012, over 650M hrs have been tracked and over $1B invoiced! Pay your employees and Invoice clients for actual time worked.


Time Tracker Features

  • Automatic Time Capture
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Employee Database
  • Mobile Time Tracking
  • Multiple Billing Rates
  • Offline Time Tracking
  • Overtime Calculation
  • Timesheet Management
  • Vacation/Leave Tracking
  • Activity Tracking
  • Billable Hours Tracking
  • Billing Rate Management
  • Expense Tracking
  • Invoice Processing
  • Multiple Billing Rates
  • Project Tracking
  • Reimbursement Management
  • Time Tracking by Client
  • Time Tracking by Project

Time Tracker Reviews Recently Reviewed!


Time Tracker

Nov 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Multi-platform with ease of use. Flexibility to allow you to record multiple days and hours in a single line-item or (like me) track each individual day separately so that I can report to my customers exactly what was done when I was there billing hourly. No save button the stuff is automatically saved when you tab past and entry in the web client. Mobile clients for Android and iPhone are very functional.

Cons: Screen handling is sometimes buggy. Every once in a while you end up with two lines per entry which typically happens on a larger screen. I have a 4K display and sometimes when I make the screen size large enough to fit the entire width of the screen the second line pops in which makes no sense. I would also like more flexibility in enlarging sections of the screen, and the ability to eliminate fields that I don't use, but that's just cosmetic things. The program works great. Andriod and iPhone clients don't capitalize the first word in a sentence for some reason even though it does that in other applications. This causes editing issues later for me when I bill the customer. I get statements from my workers like "i moved sue's computer" and typically if I dictate in other applications it comes out like "I moved Sue's computer" -- I'm not sure why they don't use the typical text processors on the platform

Overall: I don't have to come up with my own method of tracking employee and contractor hours. Integration with Quickbooks now with the web client is seemless. Things pretty much work well now.

Vendor Response

by eBillity on November 16, 2018

Thank you very much for your business and your time with Time Tracker by Ebillity. We greatly appreciate the feedback, and the review you have taken the time to write here on Capterra.

I would appear you encountered some technical difficulties when using Time Tracker.
If you ever have any comments, questions, or concerns, please call us at 800-851-0992. Thank you again!

Good Product and concept WHEN it works but POOR Customer service when it doesnt!

Oct 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The software is good for time tracking and then it syncs with Xero so that I do not have to do any double entries. I am a single freelance user and it saves me time WHEN it works. When there are issues, and there will be, trying to fix them is time consuming. Customer service is practically non existent.

Cons: Poor customer support - When there are issues, and there will be, trying to fix them is time-consuming. I am currently on hold to the telephone support and have been for 23 minutes now. I have been called one (yes 1) in the queue for all that time. Seems they have no one on the support desk to actually take the phone call. Also waiting for the online support person to answer my question for the last 20 minutes as well.

Trying to create an invoice for a client. Have over $1,500 in work to bill out but the create invoice function seems to only be picking up the last two entries and wants to create an invoice for only $39. Can't figure out why. All the entries are approved and fall within the selected date range. Last time I tried to an create invoice I had the same issue and support couldn't figure out why and just created the invoice for me but never fixed the issue. Guess what, the very next invoice I tried to create I have the same issue. Now its been 30 minutes and still on hold. Also, the online chat function disconnected "because it was idle for too long" while I waited patiently for a representative to respond. The representatives are probably overworked and handling too many issues at once I suspect.

Overall: If I cant create invoices then it is useless to me. Fix your software and get appropriate support.

Vendor Response

by eBillity on October 25, 2018

Hello Arthur.

Thank you for leaving your feedback here on Capterra. I apologize for the lack of proper customer support. We are better than that and there is no excuse. We are available Monday through Friday, beginning at 10am. Feel free to contact me directly at 800-851-0992 Ext 108 .

I never needed any customer support and I don't know how much the software costs.

Jul 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's the only computer software I have never needed help with. It keeps it simple.

Cons: That I have to fill out my timesheet on a computer -- period. I'm just pure old-school. I have no complaints, and want no gift or future surveys.

Overall: Paid.

Capterra loader

TimeTracker by eBility review

Sep 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We use Timetracker in our business to record employee work time. I like that we can create different jobs and allocations within the software to specify where employees record time and to what project or job. I also like the rich reporting features and the ability to access employee "time cards" from anywhere that has an internet connection.

Cons: The one thing I like the LEAST about this software is the web interface's tendency to become mixed up and VERY difficult to use after resizing on the screen. There are sizing "handles" top bottom and left right of the actual time entry form. This form can be dynamically stretched and adjusted to fit the screen of the monitor an end user is using. Unfortunately, on smaller monitors, the form itself gets mixed up and entry blanks shift all over the screen when adjusting form size. Fortunately, this issue can be fixed by a simple "reset" of the form back to standard. It's more of an inconvenience than issue.

Overall: Overall, we have been very happy with TimeTracker in our business, and would recommend to other companies seeking a time tracking solution.

Vendor Response

by eBillity on October 04, 2018

Greetings. Thank you for the glowing review you left for using Time Tracker by Ebillity. We are always striving to make our product better and we are available to assist you in the future. If you have any comments, questions, or concerns you'd like to leave us, please feel free to give us a call at 800-851-0992. Thank you for your time and business.

We have had great success using this software. Easy to use, provides great, basic features.

Jul 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software, while not as fast as working in QB, we have a lot of information at our disposal when not working from the office (where we use QB desktop). This has really been key in being able to have one person enter time, run reports, etc. when someone else is using the company file or if we are working remotely. The customer support team is FANTASTIC. We have an issue when we first set up our account and they were amazingly helpful. Informative, but not requiring us to do all the work to fix the problem. It took probably a couple of days, but really was a smooth experience. They are also responsive when we have quick, short questions. They make the overall experience nearly painless when dealing with technical issues.

Cons: The software is slightly slower than QB, which makes sense. One of the bigger frustrations is the inability to change items after they have been approved. We can change them in QB, but they'll never update in ebility. We have to do this a fair amount due to how we handle some of our prospective clients before they become a job. It makes the reporting feature less accurate. Other than that, there are a few features in QB that are not offered here, but that is not a major deal. Showing what items have been billed vs. not billed. The report window/feature could also be streamlined a bit more. It's a little clunky, but overall not bad. This is all of course based on our use.

Overall: Ability to work remotely

Reliable, easy-to-use

Jul 10, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to use; I just start the timer when I arrive at work, figure out what I'm working on, and go to work. When I switch tasks, I either start a new timer or make a note at where the timer is at. Then at the end of the day, I take a moment to review what I worked on and how much time was spent on each job. And at the end of each week or pay period, it's super easy to just submit the time to our controller and she pulls it into her payroll interface. Also, I really like the feature of copying tasks and times from the previous week into the current week. It saves some time in listing the multiple jobs that I work on from week to week.

Cons: Occasionally, the software will "time-out" and I'll lose what tasks/time I had entered for the day up to that point in time. It's not a big deal to re-enter my time if I've only been working on 1 or 2 jobs. If I've been jumping around to multiple jobs, I just have to guestimate how much time I spent on each job and fill it in. This isn't the most accurate way to do it, but it only happens occasionally.

Also, I wonder if there's a phone app that could be used in conjunction with the computer desktop application. If I'm on a site visit or traveling for business and not at my desk in the office, it'd be nice to be able to track my time on my phone app.

Capterra loader

it's glitchy, but it's easy for my employees to use

Jul 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: my staff often works on the same projects over the span of several weeks. the ability to copy their previous time sheet and then make amendments as needed is a real time saver for them and makes them more likely to get their time in by deadline with very little follow-up (prodding) from me.

Cons: Any changes that I make to the timesheets do not sync back to the cloud; client jobs that are closed still show up on the app that my employees see and that confuses them

Overall: I have less data entry work to do because my employees are responsible to enter their time sheets. We used to have hand-written time reports that I had to enter into Quickbooks daily. No more!

Vendor Response

by eBillity on August 16, 2018

Hi Teri!
Thanks for the great review. We really appreciate your feedback, as we are always trying to make improvements to our product.

Please feel free to check out our new and improved mobile app: IOS: https://itunes.apple.com/us/app/ebillity-time-tracker-for/id468586078?ls=1&mt=8 Andriod: https://play.google.com/store/apps/details?id=com.cg.android.ebillitytimetracker Please feel free to reach out to our support team at support@ebillity.com or call us at (800) 851-0992 for free support regarding this issue or anything else that you have questions about. We would love to help!

-Alex from eBillity

We have been with Ebillity since 2011 when Quick Books stop having Time Tracker. Many changes.

Jul 10, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Now, in 2018 from 2011 when we started using Ebillity there have been many changes for the good. It is much easier to use and faster. You are able to approve 1 day or 1 week at a time for your employees. Able to check off if the time is billable or non-billable. You have the choice of auto-save or not. Time is color coordinated Pending-Submitted-Approved, so you know the status at any given time. You can print out the time sheets by the week at any time. Print out reports by job or employee. Support team in the states have been very helpful, the outsourcing to another country was horrible----but have not had to use either for years now.

Cons: The printed out time sheet needs to be easier to read. There needs to be a space between each job so that it is not all run together.

Overall: When we had no where to turn when Quick Books left us high and dry with no place to put our time and coordinate with billing Ebillity was there to help us.

Ebillity worked with us to get its software to what we needed for our employees. They have come a long way in 7 years that we have been with them.

Capterra loader

Hours tracking made simple.

Jul 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The application works through a web browser or my iPhone making it easy to track my hours as I go along. The report engine is simple but does what I need including making reports I can easily send to my clients in a professional looking format.

It is simple to set up new customers and new items so that I can track as much or as little detail as needed.

Cons: Going back to change approved entries can't be done from the main week view session where the hours were first entered. Edits mean going to a separate view of a single line. I can see the rationale for this - the line was approved and therefore the status has to be pushed backwards, but an easier way would be nicer.

A few user defined fields on some of the sessions would be helpful, especially if there became report criteria. I don't use QuickBooks for my invoicing, so having a manual check box marked INVOICED would be helpful (as an example).

Overall: Fast and easy to setup and be productive. Simpler than using some of the other products on the market. Reasonable value for the money.

Simple & Straighforward

Dec 03, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the simplicity of it. Everything is organized neatly in rows. It is a very straightforward layout and it's easy to learn. I am able to quickly train new hires in the use of the system and there are rarely any follow-up questions on how to use the software. That makes my life easier as a manager. I also love the report generation feature. We do a lot of field reports, and those are sent to the client separately from the billing process. I love being able to export a comprehensive report of what has been billed and comparing it against the reports that have been distributed. That makes staying organized a lot easier for me.

Cons: I took an overseas trip and only had access to the software through the app on my phone. I found it very tedious to make entries through the app. I have employees who work in the field and who could theoretically save themselves office time if they entered their billable time directly from the jobsite. However, they have struggled through the process of using the app while on the go also, and have resorted to recording their time in their field books and then doing a bulk download from a desktop setup. That process is working, but it is not idea.

Overall: Overall, I have had a great experience with Time Tracker. It's simple, and easy to learn. Adding new project names and numbers is fast. Exporting useful and detailed reports is great. I have had a good experience overall with the software.

Vendor Response

by eBillity on December 05, 2018

Hello Nathan.

Thank you for using Time Tracker by eBillity! We greatly appreciate your time and business in using our product. The feedback you have provided is greatly appreciated as we continuing to improve our product.

If you have any comments, questions, or concerns, please give us a call at 800-851-0992 at your earliest convenience.

Thanks again!

Simple and intuitive interface; easily track time on computer or phone.

Jul 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Its simple and intuitive interface are my favorite aspect. I find that the actual actions of setting a running timer or filling in the times after the fact are both easy to do because the interface is designed in a way that one would predict it should be. The ability to carry over hours on the same task into the next day is very helpful as well due to the fact that as an attorney, often my tasks go way past midnight. This leads to greater clarity for the customer as to what she is being charged for which task that was done when.

Cons: What I like least about Ebillity is the fact that it is very difficult to reconfigure the size of the columns in the Timesheets view. there is often not enough room for me to see the entire task description at one glance. Further, there is no way to set up standard task descriptions that could be more speedily added from a dropdown menue. Furthermore, if non-administrators could have access to viewing current billing and invoices without actually being able to change any data that would be a tremendous plus. In small firms, the billing administrator is not always around when clients have questions regarding their bills.

Small Architecture Firm Time Keeping

Nov 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software allows us to easily track time both in the office, and via the mobile app, in the field, allowing for a more refined/granular tracking of employee tasks. It's flexible and allows not just for entry of time, but also the setting of timers to track time while working. The tech support is excellent, waits are usually short, and resolutions are most often reached in the first call.

Cons: For us, at least, there's a relatively frequent need to re-link TimeTracker to our QUickBooks software. It's not difficult, but with the support of TT support we did figure it out and it's now part of the routine , but was frustrating in the extreme until that. We also ended up with a couple of "ghost" projects in TT only that were confusing to staff, but again TT support, once we identified the problem, was prompt in assisting.

Overall: We started using this in 2011 as a way to streamline employee time entry and integrate with our QuickBooks for billing. It's been a great asset and time-saver from that perspective.

A great solution for employers with employees all over the place! Great Customer Service!

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that you can have employees scattered all over the country or even all over the world for that matter and they can simply login and enter their time and submit it easily using eBillity and their easy to use GUI.

Cons: I would like it to have better software for smartphones. I feel the app needs to be developed further and needs a better GUI. I think that most of the employees would use the app but it's hard enough to get them to enter their time let alone learning a new GUI. They need a simple easy to use interface that is bug freee.

Overall: Ability to have employees worldwide enter their time quickly and easily to keep A/R as current as possible.

Vendor Response

by eBillity on August 16, 2018

Hi Daniel!
Thanks for the great review. We really appreciate your feedback, as we are always trying to make improvements to our product.

Please feel free to check out our new and improved mobile app: IOS: https://itunes.apple.com/us/app/ebillity-time-tracker-for/id468586078?ls=1&mt=8 Andriod: https://play.google.com/store/apps/details?id=com.cg.android.ebillitytimetracker Please feel free to reach out to our support team at support@ebillity.com or call us at (800) 851-0992 for free support regarding this issue or anything else that you have questions about. We would love to help!

-Alex from eBillity

I am the accountant and find it does everything I need, we utilize it fully

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how it integrates with QB so easliy, love how it brings over complex transactions such as customers and jobs, service items, payroll items, class tracking, etc. I also love the chat function and have had nothing but excellent service!

Cons: that some of my employees find that the mobile app does not work that efficiently. in the past (not recently) have had syncing errors which caused delays.

Overall: I think the product is working very effectively for us. I would not change anything!

Vendor Response

by eBillity on August 14, 2018

Hi Michele!
Thanks for the honest review. We really appreciate your feedback, as we are always trying to make improvements to our product.
Please feel free to check out our new and improved mobile app:
IOS:
https://itunes.apple.com/us/app/ebillity-time-tracker-for/id468586078?ls=1&mt=8 Andriod: https://play.google.com/store/apps/details?id=com.cg.android.ebillitytimetracker

Please feel free to reach out to our support team at support@ebillity.com or call us at (800) 851-0992 for free support regarding this issue or anything else that you have questions about. We would love to help!
-Alex from eBillity

Great special purpose program

Nov 12, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As a lawyer it's very simple to keep it open and track time from anywhere

Cons: Quickbooks integration used to be wonderful, but recently the syncing with Quickbooks has been spotty. It may be because Quickbooks recently introduced a new field and Time Tracker hasn't quite figured out where to sync the information from. However, when we contacted support about the syncing issue it took them days and days to even get back to us, much less fix the problem. Luckily they were able to eventually fix it, but when you rely on a software program to keep track of time for your livelihood this is incredibly frustrating. However there are not really any good standalone time billing programs out there.

Overall: Time Tracker provides a good overall framework for billing clients. It syncs with Quickbooks which I am able to use to produce bills directly, bypassing a separate billing/accounting program. This has proven to be a good solution for my small law firm at a reasonable price.

It has been very positive!

Jul 10, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Using the app on my phone, able to access business functions when I'm on the go, that it has a pause and a stop feature on the tracking abilities-which I use quite a bit and feel that I can accurately and fairly charge my customers the exact time I do work for them. I like being able to sync it with Quickbooks and complete my invoicing in a time efficient manner.

Cons: We are a small company and regularly use 2 employees. On the very infrequent instance when we need to employ an outside consultant and create a user account for him too, we have to bump up our subscription to the next price level and cannot take ourselves down again when that job is over.

Overall: Being able to accurately track time for all customers, either while doing computer based work or on the go (by using the app on my phone). Peace of mind knowing that all employees are able to use the application and accurately track their time. This leads to happy and repeat customers

Online platform works well. Mobile platform is a hassle.

Jul 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The online platform works just fine. The spreadsheet style view makes it easy to repeat tasks across a payweek and not need to enter job coding repeatedly.

Cons: The mobile platform needs significant improvement. Having to enter every piece of information for every item each day is a royal pain. We often have tasks that repeat throughout the week and many input errors come up when job coding has to be reselected.

Vendor Response

by eBillity on August 09, 2018

Hi Asher! Thanks for the honest review. We really appreciate your feedback, as we are always trying to make improvements to our product.
Please feel free to check out our new and improved mobile app: IOS: https://itunes.apple.com/us/app/ebillity-time-tracker-for/id468586078?ls=1&mt=8 Andriod: https://play.google.com/store/apps/details?id=com.cg.android.ebillitytimetracker

Please feel free to reach out to our support team at support@ebillity.com or call us at (800) 851-0992 for free support regarding this issue or anything else that you have questions about. We would love to help!
-Alex from eBillity

It's very bare bones, but does the job. Wish the mobile app was better.

Jul 16, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use, the webpage loads quickly. I like the scalable table that you can make larger/smaller. I like that when you can type to search and it does a wildcard search.

Cons: Sometimes the time doesn't get saved. The fields are small and can be hard to type a lot of text into. There aren't a lot of features and the mobile app isn't very good. It won't keep my signed in either, which is very annoying.

Vendor Response

by eBillity on August 09, 2018

Hi Nathan!
Thanks for the honest review. We really appreciate your feedback, as we are always trying to make improvements to our product.

Please feel free to check out our new and improved mobile app: IOS: https://itunes.apple.com/us/app/ebillity-time-tracker-for/id468586078?ls=1&mt=8 Andriod: https://play.google.com/store/apps/details?id=com.cg.android.ebillitytimetracker

Please feel free to reach out to our support team at support@ebillity.com or call us at (800) 851-0992 for free support regarding this issue or anything else that you have questions about. We would love to help!
-Alex from eBillity

once i figures out how to use the system i love it for inputting my time

Jul 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: the ease to enter my time and submit it for the classes I teach

Cons: nothing so far as a user is does everything I need

We have used eBillity over the years for our business and it's usually been a very stable platform.

Jul 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy for my agents to log their time for our clients and add notes.

Adding new projects is also really easy.

Cons: The downtime, although not frequent, is frustrating for our team. We operate 24/7, so we always have someone logged in. I know that downtime is inevitable, but it's still frustrating.

Running reports seems really slow over the past month or two. The data does finally come up, but it seems to take a long time and I usually don't get any indication that it's retrieving the data. I've seen that trend in other software also and I don't like it there either.

I also really dislike the new log-in to use my Intuit log-in (which I don't have) screen if I don't log-in quickly enough on the regular one. Why can't these both be on the same page? Why the redirect?

Overall: It allows my agents to log their time on each client accurately and in real-time.

Plays Great with Quickbooks

Aug 21, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like most the eBillity syncs with Quickbooks. eBillity allows our team to enter time as they are working. It also stores the entries and allows users or the admins to go back and adjust them if necessary. Pricing is a huge plus, too.

Cons: It's not very pretty and the setup process can be confusing if you're connecting it to QB.

Overall: We have used eBillity for over six years and it has helped us bill our time every month. We enter thousands of hours each month. We have looked for alternatives in the past, but we always come back because it works so well. Whether you connect with QB or another accounting software, or just use it to track time and generate invoices, eBillity is a great choice for any company of any size.

Vendor Response

by eBillity on August 23, 2018

Greetings! This is Support Agent Roberto from Ebillity. Thank you for the positive feedback and for your business. Please feel free to give us a call Monday Through Friday if you ever have any questions. (800) 851-0992

Thank you for your time!

Very helpful desktop version, mobile app could use some ease of use features.

Jul 17, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Likely

Pros: I like that I can easily input my data with time-coded categories that can then be easily interpreted by my office administrator. Also, I appreciate being able to go back and edit errors, especially after I submitted my weekly information.

Cons: The mobile app always takes me a long time to input my data, especially after the day of. I feel like the ease of use in the mobile app could be improved. For reference, I have an iphone.

Overall: I'm not sure I benefit personally?

Vendor Response

by eBillity on July 19, 2018

Hi William!

Thanks for the review! We really appreciate your feedback.

We would love t make your mobile time tracking experience easier, so would you mine elaborating on what features you would like t see on the mobile app in the features. Please feel free to reach out to our support team at support@ebillity.com or call us at (800) 851-0992 for free support regarding this issue or anything else that you have questions about.

-Alex from eBillity

It is very simple and easy to use. Great for logging hours on multiple jobs each day

Jul 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is set up straight forward so anyone can use it. I can keep the same job throughout the week and put hours o it for multiple days. This makes the billing so much easier for our office.

Cons: The app on the phone is complicated and not set up like the online version where you have to put actual times in instead of just hours

Vendor Response

by eBillity on August 16, 2018

Hi Tim!
Thanks for the great review. We really appreciate your feedback, as we are always trying to make improvements to our product.

Please feel free to check out our new and improved mobile app: IOS: https://itunes.apple.com/us/app/ebillity-time-tracker-for/id468586078?ls=1&mt=8 Andriod: https://play.google.com/store/apps/details?id=com.cg.android.ebillitytimetracker Please feel free to reach out to our support team at support@ebillity.com or call us at (800) 851-0992 for free support regarding this issue or anything else that you have questions about. We would love to help!

-Alex from eBillity

Good base system, mobile app is getting better. Would like to see an Apple Watch app!

Jul 10, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
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Pros: Weekly time sheets make it easy to rapidly input information. Also the Expense entry is very easy to enter information.

Cons: Mobile app has been very buggy, has slowly been getting better. Attempted to contact support about it, but was never given much information on a solution to app crashing. Finally fixed it after years

Vendor Response

by eBillity on August 16, 2018

Hi Adam!
Thanks for the honest review. We really appreciate your feedback, as we are always trying to make improvements to our product.
Please feel free to check out our new and improved mobile app:
IOS:
https://itunes.apple.com/us/app/ebillity-time-tracker-for/id468586078?ls=1&mt=8 Andriod: https://play.google.com/store/apps/details?id=com.cg.android.ebillitytimetracker

Please feel free to reach out to our support team at support@ebillity.com or call us at (800) 851-0992 for free support regarding this issue or anything else that you have questions about. We would love to help!
-Alex from eBillity

Good for tracking time, but that's it

Jul 13, 2018
5/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: It's easy and straightforward to use. It does what it is supposed to do. You are able to create billable service items and see all of your time spend on each item.

Cons: There is a column in the "weekly" report that allows you to create classes for service items. I went through and made a bunch of classes because I track my time for licensing purposes that have different categories than our billable services. I thought I would be able to create a report that showed my time in each class. Alas, this column is completely useless. It doesn't show up on any report, and it is impossible see how much time was spent in each class. Tech Support was unable to help and wasn't able to describe the purpose of class column. I was disappointed to see that I could not further customize my time tracking.

Capterra loader

Time Tracker - Easy to use, all the time

Nov 06, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I appreciate most about Time Tracker is the ease of use. I've worked on 20+ different projects in a week, and I am able to list and categorize them all very easily and describe exactly what I had done with them. This benefits my managers as well, as they can see how time accumulates and where budget is going.

Cons: I have ran into a few bugs, such as double clicking into some input fields will either delete my text / entry altogether or keep me from typing something else in until I've clicked out or refreshed the page. Minor blemishes on a good software, but present nonetheless.

Overall: My overall experience has been positive. I was taught to use this over 2 years ago and of the several software I have used to input my working hours, Time Tracker is both the simplest and best at receiving and displaying a lot of info at once.

Capterra loader

User friendly and affordable Time Tracking SW

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: accessible from anywhere

simple to use even without any training

affordable

no contract necessary

Cons: I so far have not yet come across any missing functionalities or obstacles

We are a small enterprise and it may be less user-friendly for large corporations where the system needs to connect and talk to the payroll system or have more functionalities with more detail

Overall: very happy, never experienced any major issues, always accessible, fast customer service, easy to administer, good reporting system, meets our company needs and expectation for a very reasonable price

Vendor Response

by eBillity on November 16, 2018

Hello Zara

Thank you very much for your business and your time with Time Tracker by Ebillity. We greatly appreciate the feedback, and the glowing review you have left for everyone here on Capterra!

If you ever have any comments, questions, or concerns, please call us at 800-851-0992. Thank you for your business and your time.

I use this to put my time in for my job. It is clear and easy to use

Jul 10, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that everything easy to use and easy to find. All of the jobs show up in a timely manner and it is clear how many hours I have submitted for the day.

Cons: I don't like having to submit my time before I can get more slots to show up. Some days I do a lot of different jobs and after I submit my time, the time get's spread out so I can't see what I've already submitted very easily.

Vendor Response

by eBillity on July 17, 2018

Hello Shelley,
We greatly appreciate your review and feedback as this does help us on improving our product. However, when entering time from the weekly time sheets if you need more slots you can drag the arrow at the bottom of the sheet to get more rows without submitting your time. Please feel free to contact our support line to 1-800-851-0992 if this continues to be an issue and we will be more then glad to assist you with this concern. Thank you for your business and we look forward to speaking with you.

Easy to use for our small team!

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I like that it integrates with Quickbooks, and will sync not only the time entered into our billing system, but that the time tracker sees our customers and service types as we add or edit them.

Cons: I wish that we could use this product for entering reimbursable expenses with markup. We have looked into many options for this and they just don't work quite right with markup.

Overall: This has saved our office tons of time with entering billable hours! It also helps reduce errors and makes employee tracking a simple weekly function for us! We have been able to bill more frequently, thus improving our cash flow.

Vendor Response

by eBillity on July 17, 2018

We greatly appreciate your review and feedback as this does help us on improving our product. Please feel free to contact us to 1-800-851-0992 if you have any questions or concerns and we will be more then glad to assist you. Thank you and we appreciate your business.

The app works great. Its easy to keep track of everyone in the company. It only takes a few minutes

Jul 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how there is an app that we can use and don't have to log online each time. It's nice to be able to keep clients on there from years back.

Cons: The app and the computer don't always sync and there are times that it takes forever to sync both of them.

I don't like how it doesn't allow you to submit the same client over mulydays. Or to repeat a weekly client.

Overall: It's an on the go way for me to keep up with hours and clients

Vendor Response

by eBillity on July 16, 2018

Thanks for the great review! We really appreciate your feedback and are happy that Time Tracker has been a good fit for your company!

We are excited to hear that you have been using our newly updated mobile apps!

Regarding your syncing issue and the problem you are having with submitting for the same Client over multiple, I believe that these are problems that can both be solved very easily! To do get started on fixing these issues, please feel free to reach out to our support team at support@ebillity.com or call us at (800) 851-0992 for free support on this issue or anything else that you have questions about.

-Alex from eBillity

Like going back in history to see previous job times.

Jul 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The app is great easy to use. Like being able to go back and see previous times per job. Being able to pull up a job for a customer on a certain job description is great. Really helps with our estimates.

Cons: Wish the app had more options to choose from like the laptop version. Seems as if the app freezes up quite a bit where as the laptop version could be missing completely a customer that we have been soy with for a while. To remedy the problem you have to synchronize the program.

Vendor Response

by eBillity on July 12, 2018

Hi Jeff!

Thanks for the review! We really appreciate your feedback and are happy that Time Tracker has been a good fit for your company! We are always striving to improve our product. Would you be able to elaborate on some of the issues relating to the app so we can make your time tracking experience even better?

-Alex from eBillity

Works well but no technical support

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Pros: This software is very user friendly and easy to learn. It keeps track of errors and the shortcut key features you can implement are a time saver.

Cons: When you have a problem it is hard to get help when something malfunctions. I had one bad experience and needed help but was unable to find the resource to help me which ended in me having to involve our outside tech team.

Vendor Response

by eBillity on July 17, 2018

We greatly appreciate your review and feedback as this does help us on improving our product. We do apologize that you have had a bad experience with our support team as we try our very best to make sure we assist our customer the best way we can. Please feel free to contact our support line to 1-800-851-0992 in the future if you come across any
issues and we will be more then glad to assist you. Thank you for your business and we look forward to speaking with you.

Perfect for Time and Expense Tracking

Sep 11, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Our team uses Time Tracker on a daily basis and its been great so far, no major complaints. Expenses requests can be submitted for approval of higher-ups while on the road, which makes tracking so much easier and less time consuming. The layout and user interface are very basic, in a good way. All features are within reach and there is no significant learning curve as I am not the most technical person, and it did not take me long to learn the ins and outs of this tool.

Cons: No major complaints really. Perhaps more feature tutorials?

Vendor Response

by eBillity on September 24, 2018

Greetings! Thank you for the great 9/10 review you left for us! We are glad Time Tracker is the right fit for you. If you ever have any questions or need assistance, please feel free to call us at 800-851-0992! Thanks again!

Easy to use, intuitive, and useful tool for time tracking.

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of access, with support on mobile devices. I can access timesheets with phone or tablet. The ability to quickly and easily generate reports is very helpful in project and budget management.

Cons: When manually adjusting the column widths on the time entries page, the table format gets messed up when moving the window to a different resolution screen. Whenever this happens, I have to reset to default table dimensions and resize manually. NBD, but it's something that can be improved.

Overall: Access from multiple devices.

Vendor Response

by eBillity on August 23, 2018

Hello Joey,
We are glad to hear that you like our product. Regarding the format of the table being messed up when adjusted please contact us to 800-851-0992 and we will be more then glad to assist you with that issue. We appreciate your business and thank you for your feedback.

The web based portion is great! The app is hard to work with and does not purge prior pay periods.

Jul 13, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The "time sheet" is easy to use. Seems to have plenty of lines for entering different task descriptions throughout the week. If the user has "approved" his/her time, the Entries at the Dashboard make final approval easy.

Cons: The app seems crowded after a few weeks of use with all entries still in the screen. It is difficult to be sure you have completely entered hours and to be sure they are in the correct days if you are entering them a day or two later.

As an administrator I must look through all of the possible entry names to make sure all hours for the time period are "approved" - I do not think the users realize they need to approve them for the entries page to populate so that I can bring the hours into QuickBooks to do payroll with all of the hours that need to be there.

There does not appear to be a way for the user to indicate that the hours are overtime or sick time other than making a note -- which if the note is at the end of the description can easily be missed.

Overall: More consistency with time entries which makes for easier client billing.

Capterra loader

It's reliable and works well with my construction business

Jul 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Its simple and intuitive. For tracking hours for my 1099 subcontractors it's easy and I can make very useful reports quickly.

Cons: I would like a minimal set of additional features that are only available in a package that doubles my monthly payment. I tried this package for 2 months and still couldn't get it to work right.

Overall: It keeps all of my hourly employees time in one central place

Vendor Response

by eBillity on July 12, 2018

Hi Michael!

Thanks for the great review! We really appreciate your feedback and are happy that Time Tracker has been a good fit for your business! We would like to know more about the additional features that you desire, to see if we can help you out. Feel free to reach out to our support team at support@ebillity.com or call us at (800) 851-0992 for free support on this issue or anything else that you have questions about.

-Alex from eBillity

Nicely Designed Time Tracking & Billing Software

Sep 25, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Options for assigning a project to a customer and choosing time as both billable and unbillable. Phone app makes tracking meetings a breeze.

Connects with Quickbooks Online which creates a time tracking and accounting system partnership that works really well for my business.

Invoice format is designed well, it is clean, modern and professional looking.

Cons: It is possible to hit some dead ends while navigating the online program. When pre-billing hours it is not possible to view the pre-bill invoice it only shows the deposit amount that can be applied.

It allows a user to accidentally pick a date in the future, it would be nice to have a way to have an alert show up.

Price is higher than similar programs to start but when you have to add additional users it start to balance out.

Vendor Response

by eBillity on October 03, 2018

Greetings Angela.

Thank you for the 8/10 review you left us. We value your feedback as we continue to make improvements in our product. Please feel free to call us at 800-851-0992 if you wish to voice any comments, questions, or concerns. Thank you for your business.

Overall, timesheet is easy to use and efficient.

Jul 11, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The auto-save functionality is great; this feature is surprisingly missing on many timesheet systems. Copy last timesheet is also very helpful and time saving.

Cons: The timesheet system is unable to offer a semi-monthly timesheet. Other systems I've used have offered this functionality. For employees who have to balance their hours out over a pay period (not week to week), it is far easier for them, and their approving supervisor, to validate that their pay period hours are on target/not over when the full pay period (semi-monthly for example) is displayed. the customer representative has offered this for over a decade and a half at least; there's really no excuse that this function is not available.

Capterra loader

Simple tool for tracking and billing hours work

Oct 03, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: It's quick and easy to jump in and track some time against a work item that you're billing to the client.

Cons: I wish there were more categories for the "work items". Also, I don't like that the client name is prepended to each work item. If your client or project name is long, it'll push the content out of view in the dropdown (select element), forcing you to expand it so you can confirm you've clicked on the correct work item.

Overall: We use this to track our time down to the minute. Although there are other alternatives, none are as simple to use as this one!

Vendor Response

by eBillity on October 04, 2018

Hello BJ . Thank you for leaving a positive review of Time Tracker by Ebillity. I am a customer support agent with Time Tracker. We are always striving to make our product the best that it can be. We have new features, like Geolocation, available now, with new features coming soon. If you have any comments, questions, or concerns, please give us a call at 800-851-0992. Thank you for your business and your time.

Just some notes

Nov 09, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Mobile access. I hate having minimum limits to fill in blocks of text in order to get to the next step in this process.

Cons: Repetitive questions each time a new week is created. I go through the same exact sequence. "Copy without filling in hours...". Be nice if there was some persistence that remembers my default selections.

Why do you have a "Remember Me" check box on the login screen? Doesn't seem to be any difference if selected or not.

As a contractor, I have to fill in two separate timesheets. Annoyingly, these tools add to my workload. With that in mind, If I work overtime on weekends, the other timesheet has a different start-end week. When the timesheets don't match, I get nasty e-mails from HR. Yes, I realize you have no control over this. unless you can make a column that applies to the next timesheet that doesn't get totalled?!

It would be nice if you could import/export from other products. With some kind of transform, the transfer could create/modify future/current/past timesheets. So, Import/export, or, better, a link?

Capterra loader

Great Online Time Tracking Solution, But Not Perfect

Jul 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: We chose to use eBillity because Intuit quit supporting the QuickBooks Timer, which we had used for years. We wanted something that would sync seamlessly with QuickBooks desktop for billing purposes, and support multiple congruent users. Once we got everything setup, everything is very easy to use, with multiple ways of recording time depending on your preference. When we have had to contact support, they promptly respond and are great to work with.

Cons: It's not easy to setup correctly, and easy to mess up the setup once complete. We've had to contact support multiple times due to sync issues. The software does not support separate areas for billable time tracking and employee time clock tracking, which would be handy.

Overall: It's great to have an online solution because it enables us to track and manage billable time, in real-time. The mobile app is nice too.

Great value and ease of use

Jul 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: Ease of entry in all platforms: PC/iPad/Android Phone.

Integration with QuickBooks is very good, and now allows the creation of clients and service items within TimeTracker.

Cons: As a lawyer who provides services to clients on various matters based on time, the use of "Customers" and "Service Items" is not intuitive. Issue is more related to QuickBooks than TimeTracker, as TimeTracker needs to conform to the accounting program that has online limitations for service providers. So long as I use QuickBooks, this will likely remain an issue, but TimeTracker still integrates very well and I am unaware of anything better for me with this value.

Overall: Efficient and convenient entry of time for services rendered.

A great Timekeeping tool

Nov 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: The tracking of both payroll times and expenses of any sort works very well, and I've had no problems with incomplete punches or missed time

It integrates perfectly with lots of other popular apps out there, such as Quickbooks or Xero

There's also a good amount of mobile accessibility on any device

Creating new cards and jobs works well

Cons: The customer service takes a while to ever get back to you, and any pressing concerns you have will take a while to get answered which is a big hassle

The software, while fast, has slight hiccups at times and can be slow to load certain, heavier loads of info

Overall: Pleased with our usage of TimeTracker!

Vendor Response

by eBillity on November 13, 2018

Hello. Thank you very much for leaving a review of time Tracker by Ebillity. We greatly appreciate your feedback and support. If you ever have any comments, questions, or concerns, please give us a call at 800-851-0992. Thank you!

It's simple to use but sometimes it lags

Jul 16, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The reason that I most Lille the app is because it Simplicity.. there is is no hassle at all to use and it and I know where everything is

Cons: Most of the times when I'm at work I don't have the strongest signal avIlible to me so How sometimes it doesn't save my entries

Vendor Response

by eBillity on July 17, 2018

Hi Omar!

Thanks for the great review! We really appreciate your feedback and are happy that Time Tracker has been a good fit for your company!

We are sorry to hear that you are experiencing issues with saving your entries, but luckily we have a support team that would be happy to help! Please feel free to reach out to our support team at support@ebillity.com or call us at (800) 851-0992 for free support regarding this issue or anything else that you have questions about.

-Alex from eBillity

Easy to use

Jul 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I like the fact that I can log in from my phone or a computer at home or work and use the software online from anywhere.

Cons: When I log in from my phone, I cannot add general time (without a job). This feature should be updated.

Vendor Response

by eBillity on July 17, 2018

Thanks for the review. We really appreciate your feedback and are happy that you are getting use of our online and mobile applications.

I am not sure what you mean when you say that you cannot add general time without a job on your phone. If you are able to do this on the web app, then you should be able to do the same on the mobile app. Please feel free to reach out to our support team at support@ebillity.com or call us at (800) 851-0992 so that they can help you with this issue or any other problems that you are experiencing.

-Alex from eBillity

I use to keep track on my employees and pay them and invoice customers

Nov 16, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Keep track of billable time and invoice customers either through the software or export timesheets to QBO and invoice with Quickbooks online.

Cons: I can see time for a whole month. Only Weeks. I would like to be able to see a report for the whole month as that's how I pay my employees and I have to add every week to figure their time.

Overall: Being able to keep time for what my employees work so I can pay them, and also easily invoice my clients for the billable time.

Vendor Response

by eBillity on January 23, 2018

Thanks for the review! We hope you're still enjoying Time Tracker's easy billing and invoicing features.

While you are correct in saying the timesheets do not display a month's worth of entries, you can run reports for a variety of time periods, including monthly or customized dates. Simply select the dates within the 'Reports' tab settings. To see a quick video demo of how to run a monthly report, copy and paste this link into your browser address bar: https://screencast.com/t/NdYbG6ZsC

If you still have questions, please contact our customer support team and they'll be happy to take you through it.
Email: support@ebillity.com
Call: +1-800-851-0992
Int¿l: +1-732-253-4200

Incorporates well with Quickbooks; easy for all employees to use

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that all of my employees can use it without difficulty, I like that I am the only one that can go in and make changes that will affect my quickbooks, I like that it is accessible remotely as I have employees all over the country. The main reason for using this in the first place was that is synced with Quickbooks. It makes invoicing fast and effective.

Cons: My biggest complaint is the fee schedule. I fit in the middle. I am a small business...I would like to be able to add an employee at a time; or have the option to jump to the next fee schedule. Instead, I just have a couple employee NOT using the software for cost effectiveness.

eBillity makes it so easy to capture all my time with a streamlined approach

Jul 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Captures all the right information and places it directly into Quickbooks for a quickest path to invoicing. I really like the tight integration, as a conduit, between Outlook and Quickbooks. It is essential that I be able to convert appointment information in Outlook to Quickbooks invoicing.

Cons: The Outlook add-in needs work (does not always allow for capturing appointment notes and often captures the incorrect Outlook information) and their is a character limit for appointment notes. No way to turn off Time Tracker Sync Manager notifications. Lastly, tech support/customer support is not too interested in fixing these things.

Overall: Timely invoicing

Simple, easy to use.

Jul 16, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It links very easily to Quick Books. Their customer support has improved over the last year. They provide mobile access and links to Outlook.

Cons: Initially their customer support was terrible, but they have improved over the last several months.

You can't set the order in which the service items appear. The largest issue, and reason we are seeking other time sheet services: employees enter their time on the honor system and in a lump sum. Ebillity provides the option of the employee 'clocking in and out' but it's cumbersome: you can't switch service items or projects easily - you have to log out of the current one and then log back in. Ebillity doesn't allow for a time sheet approval process. And you can't specify limits of access to certain employee time sheets, (that would provide a supervisor access to the time sheets of their subordinates). Trying to print a particular time sheet is difficult and the layout is undesirable: large font that turns a single time sheet into several pages.

Overall: A remote entry time sheet from each employee that syncs easily with Quick Books. It's simple and easy to use.

Vendor Response

by eBillity on July 24, 2018

Hi Diana!

Thanks for the great review! We really appreciate your feedback and are happy that Time Tracker has been a good fit for your company!

We are happy to let you know that a lot of the features that you said you wanted which we don't have, such as an approval process or access permissions, we do actually have! We would love to help you out and teach you how to use these features! Please feel free to reach out to our support team at support@ebillity.com or call us at (800) 851-0992 for free support regarding this issue or anything else that you have questions about.

-Alex from eBillity

Review on my Experience

Nov 19, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to enter the time for each Account

Easy to track Billable and non Billable Hours

Filtering out customer wise and employee wise timesheet

Cons: Sometimes, I faced issue with data loss when I entered the time due to server down.

There is no any options to set auto instructions to approve the time when employees and their hours are regular

Overall: It is a ease application to track entire team's timesheet and bifurcate billable and non billable time.

Vendor Response

by eBillity on December 13, 2018

Hello Shreyas.

Thank you for using Time Tracker by eBillity. We greatly appreciate your support ant feedback.

If you have any comments, questions, or concerns, please give us a call at 800-851-0992. We would be happy to assist you.

Thank you for your time and business!

It's GOOD!

Nov 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it's fairly easy to use. If i need to create an entry it's one button.

Cons: That it glitches a lot of times. Sometimes I come back after doing hours of work only to find that this hasn't actually been tracking my time.

Overall: I actually like it when it's doing what it needs to do.

I wish there was a way to get multiple entries onto one date with multiple lines.

Vendor Response

by eBillity on November 15, 2018

Hello Gabrielle.

Thank you for using Time Tracker by Ebillity and leaving a review for us here on Capterra. Additionally, thank you for the feedback and the glowing review!

I see you encountered glitches in your time with Time Tracker. If you are still encountering any of these issues, our tech support team is ready to assist Monday through Friday, free of charge.

If you need assistance, or have any comments, questions, or concerns please give us a call at 800-851-0992. We would be happy to help you.

Thanks again for your business and your time. It's greatly appreciated!

Overall Ebillity has been a good choice for our office. We have used it for many years now.

Jul 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the way it works with Outlook. I can add billable time to my Calendar and sync this with Ebillity. It's easy for my staff to log in their time directly into Ebillity and finally it's easy to sync all hours with QuickBooks

Cons: There are times when hours logged into Ebillity during a day, vanish from the system and we have to go in and recreate our time from the day before. There are also times when we enter time in during the day that don't seem to save.

Overall: We are a small office of 3 and by using Ebillity, we save time both in keeping track of our hours for each client, are able to include what work we've done for the client and then by automating the billing each month.

I submit my work hours daily using this software

Jul 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's simple and straightforward. The administrators set up the entries page to be customized for each employee's data submission. (the drop down options are catered to that person's experience with our organization.)

Cons: There are parts of the site that I never use because I don't know if they're valuable to me, I'm not sure how to optimize my experience with it.

Vendor Response

by eBillity on July 19, 2018

Hi Clara!

Thanks for the great review! We really appreciate your feedback.

Please feel free to reach out to our support team at support@ebillity.com or call us at (800) 851-0992 for free support regarding this issue or anything else that you have questions about. They can also help you optimize your experience.

-Alex from eBillity

Works well as an employee.

Jul 16, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to enter and track time using the software. Very intuitive. The comments section is great as it allows more detail to be added if need be.

Cons: Seems to have some issues on certain browers, but not consistent, so may just be an update issue on the computer in use.

Vendor Response

by eBillity on July 17, 2018

Hi Eric!

Thanks for the great review! We really appreciate your feedback and are happy that Time Tracker has been a good fit for your company!

We always recommend that you use Chrome as your browser for the fastest time tracking experience. Please feel free to reach out to our support team at support@ebillity.com or call us at (800) 851-0992 for free support regarding this issue or anything else that you have questions about.

-Alex from eBillity

Good product overall, lacking some quality of life features

Nov 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: When logging time, it provides a nice overview of the week in terms of tasks and hours. Even if you have a lot of tasks, it groups them by client and service item so even at a glance you get a good idea of the time logged.

Cons: There's no ability to duplicate a row or at least copy the client and service item to another row. Sometimes I log the same Client and Service Item in two rows with different descriptions (for example, if the service item is QA but I was QA-ing two different things that need to be spelled out in separate line items) and it's annoying to have to re-fill out client and service item.

Easy to use and straight forward

Jul 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Site has Drop down menus and clear buttons to submit times. Colors are easy on the eyes. Navigation is simple enough.

Cons: Need a better user experience on mobile. I want to use the mobile web interface more, but it is so hard to use and navigate some times.

Overall: Very easy to input times for the week.

Vendor Response

by eBillity on August 14, 2018

Hi Alvin!
Thanks for the honest review. We really appreciate your feedback, as we are always trying to make improvements to our product.
Please feel free to check out our new and improved mobile app:
IOS:
https://itunes.apple.com/us/app/ebillity-time-tracker-for/id468586078?ls=1&mt=8 Andriod: https://play.google.com/store/apps/details?id=com.cg.android.ebillitytimetracker

Please feel free to reach out to our support team at support@ebillity.com or call us at (800) 851-0992 for free support regarding this issue or anything else that you have questions about. We would love to help!
-Alex from eBillity

Works great for what our company needs;.

Jul 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to review others time sheets. I used to have to manually input all employees time sheets and with this program they are able to submit on their own and I then simply download and review.

Cons: There is one glitch that happens periodically, I'm not certain why there seems to be no correlation to the occurrences. But every so often time sheets don't show up as submitted to download them. However, I found that when logged in as the administrator I can view each individual and manually submit.

Overall: This software is a huge time savings and allows me to spend more time doing my job and less time spent on internal inputting of time sheets.

The bare minimum in time tracking. Irritating UX, dated pile of Windows 98, not beyond saving.

Jul 10, 2018
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: It does what my management team needs it to do. I suppose the integration between their billing set up is satisfactory. They probably feel like changing this system would be such an overhaul that they're willing to stick with this system. That said I guess eBillity accomplishes what the business owner wants.

Cons: This tool does not have enough demonstrated empathy for the actual end user. It certainly accomplishes enough for the controller / billing / CEO. However this tool actually makes it harder to communicate my value to the boss, and I'm not complaining about having to use timers. I've worked in a freelance/client service environment long enough to know that every minute of efficiency matters. What I'm talking about is eBillity's specific UI and interaction design. Furthermore, for mid-tier managers, I've heard that they're also irritated by the system's lack of accommodation. I've heard my managers say that it's very difficult to scale in an org with many clients and even more service offerings. They've said that being able to even parse logs out (who worked on what, for how long, and how) is a headache. Managers would like to manage how employees log their time and this tool does not help them do that. It's an input output box. There are few controls or features that make the life of a manager any easier. Thankfully we deliver enough value to our clients that they don't make us jump through hoops to demonstrate a granular level of time reporting. I would suggest eBillity take a serious look at competitors from a UX and design standpoint. This vertical, as you may now, is maturing and design is ever more important to a successful product.

Overall: I was able to track my time and tell my boss what I did. (That's about it, it made little to no difference in my ability to communicate value in my organization).

Use daily to enter time card info, and it's very easy to use.

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use. The app and site are pleasing to the eye. I like the face it gives you an option to enter a specific time frame or just the hours. Being able to pull up different templates is beneficial. So far, all calculations have been accurate.

Cons: Having to refresh mobile app on each use, to update mobile app . When I input anything via the app and forget to push refresh, the information isn't transferred to the main site.

Vendor Response

by eBillity on August 16, 2018

Hi James!
Thanks for the great review. We really appreciate your feedback, as we are always trying to make improvements to our product.

Please feel free to check out our new and improved mobile app: IOS: https://itunes.apple.com/us/app/ebillity-time-tracker-for/id468586078?ls=1&mt=8 Andriod: https://play.google.com/store/apps/details?id=com.cg.android.ebillitytimetracker Please feel free to reach out to our support team at support@ebillity.com or call us at (800) 851-0992 for free support regarding this issue or anything else that you have questions about. We would love to help!

-Alex from eBillity

Ebillity lets us manage time cards for multiple people on multiple work orders.

Jul 10, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Software is easy to use with great mobile browser support. The UI feels modern and responsive with a great color scheme.

Cons: A mobile app would be good - I'm not sure if one exists. It doesn't seem like there's any internal method to modify/request to modify a submitted timesheet.

Vendor Response

by eBillity on August 16, 2018

Hi Miguel!
Thanks for the great review. We really appreciate your feedback, as we are always trying to make improvements to our product.

Please feel free to check out our new and improved mobile app: IOS: https://itunes.apple.com/us/app/ebillity-time-tracker-for/id468586078?ls=1&mt=8 Andriod: https://play.google.com/store/apps/details?id=com.cg.android.ebillitytimetracker Please feel free to reach out to our support team at support@ebillity.com or call us at (800) 851-0992 for free support regarding this issue or anything else that you have questions about. We would love to help!

-Alex from eBillity

A great tool to keep track of billable hours that can be accessed from anywhere.

Jul 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Since it is cloud-based, it can be accessed from anywhere at any time. The interface is simple and intuitive with options for managing time entires in one long list or in a week-to-week format. It is also very simple to create a report that shows all entries for a given employee and/or entries for specific clients.

Cons: I don't really have any complaints about the software. I am a user and not an administrator so I do not use any of the QuickBooks integration features so I cannot speak to any of those. But for how I use the software on a daily basis, it does exactly what I need it to do.

Efficient for my team of independent contractors!

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows my team of independent contractors working from home to easily record their time by client. The reports allow me to review costs as well as bill clients.

Cons: We have experienced some downtime and a few glitches. But overall we have few issues with this product.

Overall: Easy for my independent contractors to record their time. Allows me to monitor cost for each client as well as billing for each client.

Vendor Response

by eBillity on July 17, 2018

Hello Leila,
We greatly appreciate your review and feedback as this does help us on improving our product. Please feel free to contact us to 1-800-851-0992 if you have any questions or concerns and we will be more then glad to assist you. Thank you and we appreciate your business.

Quick and easy to use

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: When I record time each day, Time Tracker captures details I would otherwise quickly forget.

Cons: When mousing over job names, I can only see details (job name and number) from previous days. I would like to see those details (when mousing over) for the jobs that I'm entering on the day that I'm entering them.

Overall: It accurately captures my time so that jobs can be billed accurately and in a timely manner.

Vendor Response

by eBillity on November 14, 2018

Hello Linda.

Thank you very much for your time in filling out a review of Time Tracker by ebillity. We really appreciate your glowing review of the product. if you ever have any comments, questions, or concerns, please give us a call at 800-851-0992. Thank you again!

Easy to use; minimal interface; perfect for my needs.

Jul 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: With the initial setup completed, the program is extremely intuitive and easy to use. I can search my jobs by beginning to type, and this enables to me to quickly find each task. The ability to copy previous timesheets without time input is EXTREMELY helpful. Previous weeks can also be copied with the time, if one is doing tasks that never change.

Cons: While the customer list is easy to navigate, it has a set maximum width, and clicking within the dropdown area clears any selection previously added. Instead of being able to see which item I picked initially (which is possible via the drop-arrow option), I have to start over. This is frustrating, but it's not so much as to counter all the pros, and is typically user error.

Functional but annoying

Nov 06, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Auto-save keeps me from losing items. The overall product appears reliable (no cases of lost or incorrect entries).

Cons: It is awkward to use. Open on a narrow (e.g. portrait) format desktop and it screws up entirely. Tiny, tiny data entry windows on the multi-line form, and if you manage to find (difficult) the full page form for a separate entry even on a large desktop screen it opens in a small iPhone size box. The software needs to be responsive to the desktop or device in use - it pretends to be, but ends up in convoluted, incorrect shapes and sizes. It just seems like whoever programmed it, either never used it, or never used it on a variety of devices.

Overall: I enter time for a consulting firm for whom I subcontract, and have been doing so for a year or two.

Easy to use; reporting is a nice feature.

Jul 10, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the reporting feature so that I can see where my time was billed, and track my vacation and sick time usage.

Cons: I wish there was a feature to set up a blank time sheet with my most frequently used billed line items. Copy from last week is close, but not quite there.

Overall: Time savings; easy job tracking.

Vendor Response

by eBillity on July 17, 2018

Hello Carol,
We greatly appreciate your review and feedback as this does help us on improving our product. Unfortunately, at this current time we do not have a feature that automatically has most frequently used items. However, we are open to our customers suggestions and will be more then glad to make it a request for future features. Please feel free to contact our support line to 1-800-851-0992 and we will be more then glad to answer any further questions or concerns you may have. Thank you for your business and we look forward to speaking with you.

eBility has allowed our office to easily expand our time keeping to multiple office locations.

Jul 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's connectivity with QuickBooks is quite seamless. We rarely have an issue with grabbing the job we need for the particular project. When we add a new project into QuickBooks, it is available for the employees to post time almost immediately.

Cons: From our Company perspective, it would be nicer if the categories of workers and billing rates could be memorized by employee. We rarely have a person who works at different billing rates or positions that would relate to a contract or proposal. Very minor issue that we don't even notice now after years of using the product.

We couldn't bill our clients without this!

Jul 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: Easy to use, intuitive to use, everyone can be on it at the same time, pc and Mac versions of the software

Cons: No real issues - mobile isn't as easy to use, additional cost to have on both Mac and pc computers which can be tough if Company is mixed

Vendor Response

by eBillity on August 14, 2018

Hi Rebecca!
Thanks for the honest review. We really appreciate your feedback, as we are always trying to make improvements to our product.
Please feel free to check out our new and improved mobile app:
IOS:
https://itunes.apple.com/us/app/ebillity-time-tracker-for/id468586078?ls=1&mt=8 Andriod: https://play.google.com/store/apps/details?id=com.cg.android.ebillitytimetracker

Please feel free to reach out to our support team at support@ebillity.com or call us at (800) 851-0992 for free support regarding this issue or anything else that you have questions about. We would love to help!
-Alex from eBillity

Time Tracker Simplifies Service Billing

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: We can input service billing detail from a variety of sources; phone apps, an Outlook add-in, or via a web browser. This data can then be reviewed and approved. Once approved, it can then be loaded into Quickbooks where it becomes the detail for invoicing. This allows us to capture billing more accurately with more detail than gathering the info manually.

Cons: There is very little to dislike. The process has improved over the years and has become quite robust. Eariler issues with limited length of item detail and syncing with QuickBooks have been resolved.

Great , Have had no issues

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The syncing is user friendly and easy to toggle around in. The pages are simple to understand and see where you need to go. Logging in from different devices is also super easy.

Cons: The changes other programs do that make adjustments to Ebility imports. The apps don't update as frequently as they should. Sometimes the apps on phone freeze up or duplicate the entries when imported.

Vendor Response

by eBillity on July 17, 2018

Hello Samantha,
Thank you for your review we appreciate your feedback. We take serious what our customers think and have to say about our product. Please feel free to contact us to 1-800-851-0992 if you have any questions or concerns.

Capterra loader

Excellent software and very easy to use. Report are excellent and easy to present to the sponsor.

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the most, the easy way to enter worked hours and print the report. Every week I have to enter my worked hours. With this software, I can get access to it from every place that I'm located and with a personal computer or the phone, I can enter my timesheet. Also if I need to print a report, the software is able to generate a special report with a header of my company and the spcified hours worked during the week.

Cons: Sometimes is a little challenge using it in the phone. As the phone is touchscreen, I have to be very careful when pressing a command or key. It is not really a con, it's just that working with a phone is different than a PC. Honestly, I don't find another con that doesn't make this software an easy one to use.

Overall: I get the benefit that I can have a professional report developed to be pressented to a sponsor. Also a high quality of a very fashion software to enter my worked hours and get access to the system wherever I'm.

Been using this program for several years. Mostly easy to use.

Jul 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Entering time is quite straight forward and fairly simple. Over all page "look" is pleasant and laid out comfortably.

Cons: Attempting to use a query for reviewing and looking at historical data is not always easy. Seems inconsistent in data output when

Overall: Can enter and track my time daily.

Vendor Response

by eBillity on July 17, 2018

Hi Dan!

Thanks for the great review! We really appreciate your feedback and are happy that Time Tracker has been a good fit for your company!

Please feel free to reach out to our support team at support@ebillity.com or call us at (800) 851-0992 for free support regarding this issue or anything else that you have questions about.

-Alex from eBillity

A swell, hassle-free program

Nov 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The interface is clean, straight forward and therefore easy to use. No one likes to spend any more time than required inputting their time. And time tracker lets me get it done as quickly as possible. Copying previous week with or without time is very handy. Running reports is crucial for projecting remaining fees on a project.

Cons: Only gripe would be when filling in a drop-down box with a query it may show a list of choices but the full name of each choice may not show. It may get cut off if the project name is quite long.

Overall: As an employee I'm required to use time tracker. It seemed a bit clunky at first but the program has gotten better over the 5 years I've used it. We used to have issues of time not being submitted after clicking the button or needing to navigate to the next week before it updated, or the program becoming stuck while "saving". But these issues have disappeared from what i can tell. It's now a hassle free interface that alleviates some of the tediousness of inputting time.

Excellent Time Tracking Software!

Nov 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: eBillity is the best because it simply syncs with QuickBooks, and we can create reports more easily than QB.

Cons: The timers are not intuitive, and I have to click so many times to add a client to a worker's account - it's kind of buried.

Overall: Overall, we are very pleased with this application. We can create simple or complex reports, see everyone's time whether or not they've submitted it and syncing with QuickBooks is super easy once it's set up.

Vendor Response

by eBillity on November 13, 2018

Greetings! Thank you for your time in leaving a review for Time Tracker. We appreciate your feedback. Please give us a call at 800-851-0992 if you ever have any comments, questions, or concerns. Thank you!

Easy, accurate, great service team

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software allows my employees to enter their time. When I sync it to Quickbook all the information is correct and instantly transfers to Quickbook.

Getting report is very easy. Allowing different managers to access their departments employees only.

The service team very professional and always want to help.

Cons: Nothing.

Everything is perfect, nothing to complain about

Overall: It syncs between Quickbook very easily which enables me to prepare the invoices correctly.

Our company bills customer based on the time on the project and it is very important to have all the times entered correctly.

Good for its purpose

Nov 11, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to navigate

Allowed me to see when i had to work and my time totals

Easy to cumminicate with co workers

Cons: Not the most visually appealing tho that does not affect functionality

Overall: Was used for a public pools life guarding staff over the summer, as you can imagine our schedulles were constantly changing based off of need or weather or shift covers so it was good to have a reference as to when i am working

Vendor Response

by eBillity on November 13, 2018

Greetings! Thank you for the glowing review of Time Tracker! We appreciate your enthusiasm and feedback as we strive to make the best possible product. If you ever have any comments, questions, or concerns, please give us a call at 800-851-0992.

We are using this for our everyday time tracking and using the data to determine efficiencies.

Jul 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It provided great detailed reports. We are printing reports per employee and also as a group to help us understand our overall efficiencies. We also use it to track individual efficiency on new trainees to track their progress and reward them accordingly. We cross reference the times with our payroll times to see how much time is billable labor.

Cons: it doesn't have the ability to sync with our current CRM. We use Pipefy and we have not figured out how to merge them and this would be a feature that would help us in the future.

Overall: Great reporting

I've been using Ebility every week for 7 years and have always been pleased.

Jul 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: The software is very intuitive and easy to use. It serves our business well for handling hundreds of small projects/charge lines at one time. It makes time tracking easy.

Cons: When running reports I wish you could see data from time charges that have been removed from the "Customer(s)" que. When we finish and invoice a job, we like to remove a time charge from the que, however we aren't able to see the data when the charge line is removed. Perhaps there could be a feature added where some charge lines are "active" and some are "passive" or "closed".

Used primarily to track job hours and bill customers.

Jul 10, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy integration with QuickBooks, and the software is very easy to learn and explain to new staff members.

Cons: Would like to be able to track employees time off with this as well, but I do not believe that the functionality has been built in yet

Vendor Response

by eBillity on July 17, 2018

We greatly appreciate your review and feedback as this does help us on improving our product. We are working on launching a new feature that allows you to track time off. It should be released in the near future. Please feel free to contact our support line to 1-800-851-0992 if you have any further questions or concerns. Thank you for your business and we look forward to speaking with you.

Love how well it works with QuickBooks!

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love how well it works with QuickBooks! Easy to add new employees, new customers, sync whenever and keep on keeping on without having to have all users close program while we do so.

Cons: Cannot save regularly used timers. I use the same 5-10 timers every day, and it would be fantastic to be able to set them up as quick links. Even being able to preset something like the service item across the board would help, because the majority of our time is under one service item.

Overall: Billing flows so much smoother now, and is fully integrated with QuickBooks, so no guessing involved.

All aspects of hours logging, invoicing, and payroll are made easier with eBillity Time Tracker!

Jul 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is user-friendly and real-time updates result in fewer errors on our invoicing and payroll. It is easy to sync with QuickBooks. As the administrator, I often use the reports feature, which makes it really easy for me to keep up with productivity, billing, and payroll.

Cons: While the QuickBooks sync is not difficult, it is a bit slow and requires opening QuickBooks. I wish Time Tracker could sync to QuickBooks a little bit faster or from the eBillity site rather than through the QuickBooks web services feature (we are on QB desktop).

Capterra loader

Easy to work with, several technical issues that have been worked through however.

Jul 14, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It does allow for ease in tracking time and multiple "customers" for a company like ours. It helps reduce the paperwork burden on the employee as well with the PC / MAC / Smartphone versions

Cons: There have been several sync and technical issues that have been quite frustrating in the use of the software over the past 6 -8 months. They have generally been resolved relatively quickly by technical support - it's just the need to contact tech support so often for issues.

Overall: Tracking time for multiple employees, especially those that may not be in the office regularly.

eBillity has made timecard management simple, easily reproducible and syncs great with QuickBooks

Jul 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I use the auto text feature a lot, as our process requires specific consistent descriptions. When our administrator syncs with QuickBooks our projects and features are instantly transferred and ready for use. It is quick and easy to generate a variety of custom reports.

Cons: I have dealt with significant browser compatibility issues, especially with Google Chrome, and have had to dance around to different browsers over the use period.

Overall: Eliminates manual entry and the extra step of converting paper files to digital. It also makes it easy to enter time from anywhere.

TimeTracker

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use and gives a nice summary of the projects I've worked on.

Cons: I don't like that you can't customize the fields shown in the user interface.

Overall: It's very simple to keep track of my time spent on various projects. I work for a consulting company, and it's important to bill the client for the correct time spent on their project.

Vendor Response

by eBillity on November 16, 2018

Greetings!
Thank you very much for your business and your time with Time Tracker by Ebillity. We greatly appreciate the feedback, and the review you have taken the time to write here on Capterra.

If you ever have any comments, questions, or concerns, please call us at 800-851-0992. Thank you again!

Capterra loader

Able to track my time with clients on the go

Jul 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Portability I can use it on my dmary phone, , ease of use, transfers information from smart phone to computer

Cons: Records review it some times does not do a complete history of my time records and notesfuether than a week back

Overall: Portability

Vendor Response

by eBillity on July 17, 2018

Hi Patricia!

Thanks for the great review! We really appreciate your feedback and are happy that Time Tracker has been a good fit for your company!

In regards to your records issue please feel free to reach out to our support team at support@ebillity.com or call us at (800) 851-0992 for free support regarding this issue or anything else that you have questions about.

-Alex from eBillity

eBillity allows remote and traveling employees to report billable time daily for no delay of billing

Jul 11, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Our enployees work from multiple locations and travel frequently. The program allows employees to enter billable time remotely for timely invoicing.

Cons: If employee makes an error in entering time; administrator is only one that can change the entries. IE: If an employee waits until the following week to enter their time and inadvertently enters on a current week, administrator has to change each entry's date individually. No ability to change a timesheet's date as a whole. Would be simpler to have to enter a date than choose a date possibly.

My Time Tracker Review

Nov 13, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The interface is clean and straight forward, allowing for quick data entry and retrieval via the built-in reports. Support has been responsive and helpful whenever any issues arise.

Cons: I would like to potentially see more integrations with third-party apps. For example, we use JIRA for our ticket/issue management...having that integrated with Time Tracker would allow for one-time data entry and reduce redundant effort and data-entry errors.

Overall: It handles our time tracking needs, and integrates nicely with QuickBooks to allow for proper billing/accounting/etc.

eBillity works great with syncing time entries with our Quickbooks online.

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Time entries are auto-saved as they are entered in on the website. This prevents the issue of entering several descriptions only to have the website fail to save and lose everything! The format the site gives for entering time in a week view format is helpful to tab across the page from box to box filling out each entry as you go.

Cons: Would like to have eBillity automatically update when new clients are added to our QB online system. Currently the administrator has to sync.

Overall: Provides a very user friendly way to enter our billing entries.

Pretty basic, but works for us.

Jul 17, 2018
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The program is relatively easy to use. As administrator I am able to look at all employees and make changes easily when necessary.

Cons: I would love to have an easy way to break for lunch instead of ending one period and starting another. I would also love to be able to copy one day to another if my schedule is relatively consistent.

Vendor Response

by eBillity on July 19, 2018

Hi Judy!

Thanks for the great review! We really appreciate your feedback and are happy that Time Tracker has been a good fit for your company!

We are currently looking into adding breaks in the future, keep an eyre out for this in the future. Please feel free to reach out to our support team at support@ebillity.com or call us at (800) 851-0992 for free support regarding this issue or anything else that you have questions about.

-Alex from eBillity

Hourly tracking Software

Nov 09, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It's a useful tool for capturing the hours we expend, and then outputting the information so we can bill our customers accurately, and manage our payroll.

Cons: There are two specific complaints - one with the the general program, which seems like it wants to be customized, but doesn't make it easy, or clear how to do so. And the mobile app does not allow you to submit your time once the week is complete, so if people don't finish their time sheet before they leave, they can't wrap it up.

Overall: Eliminated Paper Time Sheets. Smoother Payroll and Billing

Customer Support is Phenomenal

Jul 31, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: There are many options to choose from and the customer support is so helpful whenever I need them. Its very important to me to be able top get a human on the phone for help and not have to wait a long time.

Cons: takes some time to figure out how to use all functions. sometimes when I am trying to do something new the program isnt always user friendly. would be great if it was easier to delete items once they are entered without having to do various steps to get there. maybe a universal search would make it easier.

Overall: Time tracking and billing software is necessary in a law firm.

Vendor Response

by eBillity on October 25, 2018

Hello Lucia.

Thank you for leaving your review of Time Tracker here on Capterra. We greatly appreciate the time taken to provide feedback on Time Tracker. We are always striving to make the best product for our customers. If you have any comments, questions, or concerns, please give us a call at 800-851-0992. Thank you for your business and your time.

Review of Time Tracker

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: This software is very user friendly in managing hours worked. The options are straightforward and gives useful data on what the submitted times are.

Cons: The software lacks aesthetic. The layout of the options are fine, but I truly believe the website could look better.

Overall: Overall the business has no problem using this software.

Vendor Response

by eBillity on October 24, 2018

Hello Jun.

Thank you very much for the positive review of Time Tracker. We are glad that it is benefiting your business efficiently. Please feel free to call us if you have any comments, questions, or concerns at 800-851-0992. Thank you for your business and your time.

Time Tracker

Nov 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: - The layout is very intuitive and easy to use

- The time automatically saves and I rarely lose information

Cons: - If you do not put in the "service item" as your billing code and the "customer" first, then it gives you a warning every time you try to change a field. The warning should come if you try to change lines. The current system forces a left-to-right work flow and is annoying when you don't do that.

Overall: Time Tracker fits the need of our company from my standpoint. It serves its function well and is a useful resource to review logged time.

Software is easy to use once project data setup in the system & being able to unsubmit is helpful.

Jul 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use the timesheet and copy previous data. Billing report spreadsheet (time on a project) is helpful with comments & descriptions of scope worked.

Cons: It's not possible to edit project names or tasks. This must be done by the Administrator. So we list a general (non-billable use), then describe the project name, number, & scope in the Comments section. Then at a later date the Administrator will create and input the Project information & re-enter our data.

Overall: The data input is easily broken down in Reports to make Billing easier.

Overall my experience with Ebility has been positive

Jul 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: it is easy to use, very end user friendly, and the integration with Quickbooks is a useful feature.

Cons: We do have issues with it glitching quite often, where a time detail is entered but it will not save, the screen says it's in the process of saving for quite a long time but will never actually save. We end up always losing all the time that has been entered and even though we have contacted customer service regarding this issue a few times they have never been able to find a solution to it that avoids losing our data.

Time Tracker

Nov 19, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The ability to add as many projects as i can and project search feture

Cons: i wish there was a time calcualtor to be able to ad and subtract to get the total number of hours as i bounce around from project to project each day.

Overall: Over all experinece is that the programe does what it needs to do and helps my accounting keep track of what they need to.

Vendor Response

by eBillity on November 21, 2018

Hello.

Thank you for using Time Tracker by eBillity. We appreciate the time taken to leave feedback here on Capterra. If you ever have any comments, questions, or concerns, please give us a call at 800-851-0992.Thank you for your time and business.

Excellent Time Tracking

Nov 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have been using this for years. I enjoy the ability to login through a variety of devices and log time anywhere. Easy to navigate and quick to master, time tracker is pretty easy to use.

Cons: The only feature i wish it had was the ability to seperate companies and jobs. So i could select Company A in 1 column then see a list of only those jobs in another column. Makes it easier when you have alot of open jobs.

Overall: Overall it is a great piece of software and i highly recommend it to anyone that needs to track their time on a daily basis

Ebillity is very use friendly.

May 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integrates well with Quickbooks. Support staff is always ready to assist and walk through any issues that need addressing. Doug and team do a great job with service. The cost is quite reasonable as well.

Cons: I can't say anything negative about the software as it is easy to navigate and the support at Ebillity is always available if needed.

Overall: Ease of use for our employees.

Vendor Response

by eBillity on May 29, 2018

Hi John,

Thank you for the fantastic review! We appreciate your continued business. Stay tuned for some exciting new features to be released later this year!

Carla with eBillity

Its good, but when you are adjusting the widths on the time sheet it is a little glitchy

Jul 16, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that it was convenient and could be pulled up easily. It worked well for the job that we needed done.

Cons: Adjusting to timesheets to be able to see all of the wording was very glitchy. it pops into an unwanted format that is hard to read.

Vendor Response

by eBillity on July 17, 2018

Hi Dalton!

Thanks for the great review! We really appreciate your feedback and are happy that Time Tracker has been a good fit for your company!

We are sorry to hear that you are experiencing issues with the formatting of the time sheets, but luckily we have a support team that would be happy to help you read it better! Please feel free to reach out to our support team at support@ebillity.com or call us at (800) 851-0992 for free support regarding this issue or anything else that you have questions about.

-Alex from eBillity

Excellent experience processing timesheets, syncing with QuickBooks, and running reports.

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly, flexible time keeping system, QuickBooks connection is very functional. When we've had to contact support, staff has always been very friendly and helpful.

Cons: The reports are not very flexible. I would like to be able to pull and sort reports with different criteria, but not all options are mix and match.

Overall: The ease of entering time entries has allowed our staff to submit time sheets with very little error. The ability to use classes, service types, and payroll items in the time sheets has sped up our entire payroll process.