# Open Dental Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Open Dental the right Dental solution for you? Explore 87 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122350/Open-Dental/reviews --- Open Dental 4.6 (87) [View alternatives](https://www.capterra.com/p/122350/Open-Dental/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Open Dental Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews LM Lena M Front OfficeHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “i have used eaglesoft, dentrix, curve hero, easy dental, and a few more and open dental is by far my favorite“ February 6, 2026 LM Lena M Front OfficeHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “The live support is not an option unless you pay monthly for the service so therefore sometimes it takes a little bit to find the answers“ February 6, 2026 RC Rebeca C Front Desk RepresentativeHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “It also allows me to access data from patients with high accuracy.“ June 18, 2025 AO Angelika O Treatment Coordinator and Ortho Admin LeadHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Again, I really couldn’t think of anything that I don’t like about open dental but if I really had to nitpick, I would say that I wish you could have multiple like if I were to open the chart I wish I could also leave the other window open instead of having to open two different open dental windows“ May 29, 2025 RC Rebeca C Front Desk RepresentativeHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “I use it every day at work and so far, it's been an easy tool to keep sensitive and private information from patient stored in the system.“ June 18, 2025 PJ Philippe J DentistHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Speficall the ledger (balances are difficult to read with regard to when insurance claims are initiated vs reconciled). “ May 14, 2025 AB Anna B Dental assistant leadHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Overall it was great for xrays and patients dental imaging.“ September 24, 2025 RW Ryszard W Manager OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “First of all the Canadian version is not put sufficient efforts.“ January 5, 2026 ## Showing most helpful reviews Showing 1-25 of 87 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rex S. Owner Computer Software Used the software for: 6-12 months ### "Great Software at a Great Price!" May 18, 2020 4.0 Open Dental has been great, and hoping to expand with the software as we open more offices. The features are in depth and offer us the abilty to use technology to stay current with innovations. Playing to use the 3D features and online appointments. Pros Open Dental has so many features, and the ability to add features with modules was a key reason we decided to go with them in a new clinic. The ability to network our entire system and not getting hit with expensies for needing multipe license was a strong reason for us to use Open Dental. Cons Not cloud based. Hoping that they move to a cloud based system in the near future. The security features of cloud based would really help us to stay HIPPA compliant without having to spend so much time securing data, backups, etc. Review Source BR Brad R. Operations Manager Hospital & Health Care Used the software for: 2+ years ### "We love Open Dental!" May 12, 2022 5.0 Pros One of the things we love most about Open Dental is how customizable it is. In so many areas of the software, we can make it look and feel exactly how we want. Their customer service is amazing. We can call or chat with them any time and always get a timely response. Cons We have used Open Dental for about 5 years and have never had any huge problems. If/when there are issues, they do a great job addressing them in the next update. Switched from [PracticeWorks a Sensei product](https://www.capterra.com/p/231654/PracticeWorks/) PracticeWorks was antiquated in many ways....so happy we made the change! Review Source Response from Open Dental Software May 16, 2022 Thank you for your kind words, and we're so glad you've had such a great experience, that is very gratifying to hear! We look forward to serving you for many years to come. HC Heather C. Manager Hospital & Health Care Used the software for: 2+ years ### "Terrible Product" March 20, 2025 1.0 Pros Easy to use, billing and accounting is very hard. I would NEVER recommend Open Dental to any dental office. Cons Open Dental Cloud is absolutely horrible! We have had it for 3 years, and it glitches and freezes all the time! We literally have to close and re open Open Dental at least 20x a day! Our entire team at that! We have been trying to get it fixed for over 2 years with nothing but excuses!! I would NOT recommend! Review Source DM Danielle M. Front Office Team Leader Medical Practice Used the software for: 2+ years ### "Software is easy to use " September 16, 2020 5.0 Great, we have had no problems with this program. Pros Open Dental has so many great features! There customer service department is top notch and if you need anything they make sure there is a report or they fix any problems. Cons There really isn't anything that our office doesn't like about this product, they are always updating and making it easier to use and understand! Reason for choosing Open Dental na Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Our system crashed and Open Dental was able to get all our info back and into there program! Review Source Response from Open Dental Software September 23, 2020 Thank you for the kind words, Danielle :) We look forward to continuing to provide you with great features and the top-notch support you deserve! LS Lina S. REGIONAL MANAGER Health, Wellness and Fitness Used the software for: 2+ years ### "Amazing Dental Software!" June 7, 2025 5.0 It is amazing, It works properly, you can find all training you need, customer support is excellent. Pros Really easy to use. They work with you and you can develop the system based on your necessities. Good customer service. Cons The cloud version is not completely developed. But I really like Open Dental. It is very functional Review Source RC Rebeca C. Front Desk Representative Hospital & Health Care Used the software for: Less than 6 months ### "Very satisfied. Perfect way to keep private data in the system. " June 18, 2025 5.0 I use it every day at work and so far, it's been an easy tool to keep sensitive and private information from patient stored in the system. Also, I like that the app is simple to use. I learned how everything works within a day, and so far, I don't have big issues. In general, I am satisfied. Pros The app is straightforward to use. It also allows me to access data from patients with high accuracy. Cons Sometimes, I experienced malfunctions such as a "frozen screen," which required me to reopen the application or even reset my computer during work, while on a phone call, or when encountering a delay while trying to open a patient's file. Review Source VR Verified Reviewer Chief Operating Officer, and HIPAA Privacy Officer Used the software for: 2+ years ### "Open Dental is an amazing piece of software, with excellent support and customization " March 8, 2018 5.0 Much, much less time on hold for support. Much less reason to even call support. This program is incredibly well made, and just works. It's super easy to install, and it integrates with pretty much all of the imaging software that's out there. Make no mistake - you can not go wrong with Open Dental. Pros Being that this is an open source program for dental practice management, there are a wide variety of plug-ins and customization that are out there. Also, the support is amazing. Many of our clients use Open Dental, and we support it in our business. When you call for support, they'll remember your name, and there's barely any hold-time when comparing to Schein or Patterson, which can have 30+ minutes of hold time at times. Open Dental has a lot of reports that you can run as well, and it's easier in comparison to some of the competitors. This is by far our favorite dental practice management software, and we use and support all of them. The cost is fair as well. This software has incredible value. Cons There's not much I don't like about this software, since it's so easy to install and to use. I would say the biggest con, is that when people are changing software to open dental, there's a bit of a steep learning curve. However, that's true of all dental practice management software. Review Source Katie R. Virtual Administrative Consultant Hospital & Health Care Used the software for: 1-2 years ### "Would Never Recommend Anything Else! " April 11, 2019 5.0 Love it, love it, love it! Pros Honestly, can’t say enough! Ease of use, accessibility to all features, ledger is simple/easy to understand, payment allocation is perfect, customization is amazing. Not one thing I DONT LIKE ABOUT!! Cons I honestly can’t think of one single thing I don’t like about it. Especially since I’m at an office that uses Dentrix. Review Source Lee H. Dental Consultant Internet Used the software for: 1-2 years ### "Easy to use with manageable reporting" March 7, 2018 5.0 Makes management of dental practice predictable. Pros Extraction of data; patient profile is complete. Access is easy to control. Notes capabilities are great for documentation; would be nice if administrative notes were separate from clinical notes. X-rays integrated with the software. Cons Some data not extracted in an easy to use format. Need more levels of access to give specific tasks to specific individuals. Use of prompts to complete data fields would be a nice enhancement. Review Source Dominic D. Software Developer Used the software for: 6-12 months ### "Nice apps for dental clinic scheduling" June 12, 2018 5.0 Pros The tooth charting is very important feature that can be stored and also can import the dental x Ray then can full out any time Cons I did like this apps because only a windows based i recommend to have web based for this that accessible by online users Review Source DC Diane C. Practice Manager Medical Practice Used the software for: 2+ years ### "A PMS you can rely on with wonderful support" October 9, 2023 5.0 I have enjoyed learning Open Dental as a clinical user and Practice manager. It is easy to navigate and customize to our practice needs. I LOVE the customer service they provide when I'm stumped or want to learn more! Pros Open Dental has many customizable features compared to other PMS systems. You also have endless access to "how to" tutorials or you can call their pleasant customer service for assistance! Cons To navigate some areas there can be a lot of extra clicks to get there, but overall not a major downfall. Review Source Response from Open Dental Software October 16, 2023 Thank you for the kind words, Diane! We're glad you're enjoying Open Dental's customization features and friendly support! Our technicians are here for you anytime, and we encourage you to plug into our YouTube channel and opendental.blog for more learning opportunities! Welcome to the Open Dental community :) RH Robert H. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "OUTSTANDING; SUPERB; FIRST RATE; TERRIFIC; NUMERO UNO. OPEN DENTAL IS THE BEST!!!" February 8, 2017 5.0 We have been using Open Dental since 2009 and love the program. It is incredibly robust and does everything we need and more. Open Dental enabled us to become a paperless, chartless practice. Customer support is second to none. They are extremely attentive to their customers needs. Updates are continually being released, not just once every year or more. True story. I once called the customer support line. I reached their voice mail and since it was almost closing time I didn't bother to leave a message, I figured I would call back the next day. Well I'm sitting at my desk and the phone rings and I see it is area code 503. So I pick up and the person says, "This is Open Dental. How can we help you? I was blown away. I asked him how he know I called and he said he saw my number on their caller ID. Well, how many companies call you back even when you DIDN'T leave a message? That is how dedicated they are to customer satisfaction. Another time, I had a serious problem after a windows upgrade and couldn't get OD to work. They spent hours remotely working on my machine and escalated it to their top techies. And it was really a problem with Windows not Open Dental that caused the problem. No where else would you get that kind of service. I was so grateful for all their efforts I found a pizza place near them on the internet and ordered several pizzas and had them delivered. I don't know anybody who uses Open Dental who doesn't love the company and the software. Pros Extremely customizable. You can create queries and get just about any information you want out of the database. You can be truly paperless and chart-less. It doesn't take long to learn the ins and outs. The software is constantly being improved. They take suggestions and advice from their users and try to implement what the users ask for. They even have a system where you can vote on feature that you and other users post, and the ones with the most votes get the top priority. It is not expensive. Cons The are growing so fast I worry that they will lose some of the feeling of being a small, intimate company. So far that hasn't been a problem. Review Source JA Jennifer A. Director of Operations Hospital & Health Care Used the software for: 1-2 years ### "User Friendly and Completely Customizable" February 9, 2021 5.0 Switching programs has allowed us to expand the digital aspect of our patient's charts, completely eliminating the need for paper charts at all! Pros Open Dental promotes itself as completely customizable and that's absolutely correct. If there's a feature they don't have, you can pay to have it created, or if enough people vote to have it created, their developers will add the feature! You can run a Query (custom report) for just about any possible scenario, and save it as a favorite for future use. It's incredibly user friendly, between the customer support team, online manual, and YouTube video tutorials, you'll feel like a pro in no time at all! You can set up additional training and their team is always friendly and approachable. Very happy to have found this software at a decent price! Cons Features can sometimes take a while, especially if you're just trying to vote on them. Occasionally things are labeled or located in areas you wouldn't expect, or called something unusual. For instance, if you want to add a user, you have to go into "security", which took me FOREVER to find! Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing Open Dental Price, ease of use, and multiple features Review Source Response from Open Dental Software February 11, 2021 Thank you for the great review, Jennifer - we're happy to play in role in helping you be paperless! For quick questions like you had with adding a user, please feel free to use online chat to get a quick answer right away. We look forward to continuing to help you maximize all the tools in the software. AG Annie G. Insurance Co-Cordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Open Dental" December 21, 2023 5.0 I have been working with Open Dental for 8 years and it's amazing. Easy to use and easy to teach and learn for new employees. Pros It is easy to use, teach and learn. Cons You cannot open two windows at a time. Review Source Response from Open Dental Software December 28, 2023 Hi Annie - thank you so much for your kind words! We wanted to let you know that you can Open multiple "instances" of Open Dental by opening the software multiple times - this way, you can have several windows open at once :) Our Support Team can offer other great tips or answer any questions you may have - feel free to reach out. aM alaa M. dentist Health, Wellness and Fitness Used the software for: 2+ years ### "open dental " February 26, 2022 5.0 with no previous experience of any software, my staff and myself are able learn and use the software very quickly , this is very helpful specially when we get a new staff member. Pros ease of use and customer support are amazing Cons I really could not think of anything in particular that bothers me from the software Review Source SW Susan W. office manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "VERY user friendly. Great software." May 11, 2021 5.0 Great. Pros We transitioned to this software after our practice was sold to a new dentist. I was very scared about changing software but after about two weeks (without any training) we were using it like we had been using it for years. It is so user friendly. I was very happy with patient check in, check out, adding insurances, and making treatment plans. I would definitely recommend this software. I know that is integrated quite easily with our existing digital xray system though I was not involved in getting that set up. I just know the transition was very smooth. Cons I can't think of any problems other than our particular doctor did not provide training. I am not sure if Open Dental providers training. Maybe Youtube video tutorials at the minimum. But again it is so user friendly, it did not take long to figure out. Review Source Response from Open Dental Software May 13, 2021 Thank you for the kind words, Susan - we're so glad you were able to make the switch easily and have learned things so quickly! We have loads of training videos on our YouTube Channel if you would like to enhance your learning, and our support team is always just a call or chat away if you have any questions :) KL Kayla L. Office manager Medical Practice Used the software for: 2+ years ### "User Friendly " November 22, 2020 5.0 Overall I’m pretty satisfied with my daily use of opendental and the user friendlyness of the program overall Pros I really love how user friendly open Dental is on the administration side with the accounts. It’s easy to see clearly and understand Cons Some times looking at the software, it could look a bit outdated compared to other dental programs. Review Source AL A L. Principal Used the software for: ### "One of the best." December 6, 2014 5.0 Pro: Open Dental (OD) is one of best dental practice management software (DPMS) with a very affordable cost. One license fee for the whole office instead of the per module, per workstation licensing scheme for other software. Once the initial license fee is paid, additional payments is for updating, not to keep operating the software (some DPMS have an expiry date which forces the user to pay the license fee for another period to keep operating it). Imagine shutting down your office or transferring to another DPMS and having to pay the license fee for the span of years required by law to have the charts available in case of board inquiry or file transfer to another office. OD is updated frequently and has a feedback system to implement the most popular requests. The source code is available so if the company ever shuts down, the software will survive because other developers can assume development. It is also very robust and any glitches are quickly addressed in the next version. It doesn't need the most advanced hardware and can function relatively well will hardware that are 2-3 generations old. It doesn't need a full fledge server and can function in network peer to peer mode with Windows home (i.e. no domain) or in Server/client with different flavors of Windows server/Windows professional or ultimate (i.e. domain mode). Con: no turnkey installation unless one has a secondary service company in the area who is familiar with the software. Familiarity with computer system would ease installation greatly. Review Source AS Aubrey S. Call Center Rep Medical Practice Used the software for: 2+ years ### "So easy a child could use it" August 29, 2017 5.0 I came into the dental field knowing absolutely nothing about dentistry. Open dental makes it super easy to learn from and to navigate from task to task. We have other offices that use dentrix, and I can not stand trying to use that. Open dental is definitely the best for any dentist office. Pros Everything is color coordinated. It's very easy to use that my 2 year old could figure it out. It's like connect the dots but for dental. Cons Support some times can be slow in responding to our needs when the systems go down, but it is very rare when this happens and when it does, I completely understand because they always end up fixing it within the 24-48 hour time frame. Review Source hH hannah H. Call Center Mananger Medical Practice Used the software for: 2+ years ### "Open Dental is highly Recommended " June 9, 2017 5.0 Pros Open Dental is very easy to navigate. I have used other softwares Eaglesoft and Dentrix. Eaglesoft is very similar to Open Dental. Dentrix has a 1 Star rating compared to Open Dental. Open Dental has a up to date look and the features are non comparison to others. You would have to see for yourself. The ease of setting templates to your schedules, adding patients, viewing notes, creating reports, the list can go on and on. Cons This could be a server problem but we have a very large company and when connecting remotely from another location the system runs very slow. Review Source KF Kathy F. Front Desk Practice Coordinator Medical Practice Used the software for: 1-2 years ### "Open dental is a good product " June 27, 2018 5.0 Pros Easy to use and understand. Easy to learn the functions. User friendly and color coded well. Easy to access all patient information with a few clicks. Cons Slow at times, and can be glitchy. Some functions have too many steps to get to hat you need to do. Review Source NK Neal K. Dentist Medical Practice Used the software for: Less than 6 months ### "Good software for price" July 8, 2022 5.0 Pros after 12 months don’t have to pay for software Cons Hard to use not as intuitive as dentrix Review Source Response from Open Dental Software July 12, 2022 Thank you for the feedback, Dr. K, and welcome to the Open Dental community! If there are aspects of the software that are challenging, we welcome more specific feedback, as we are always looking to improve our software and our free learning resources. We look forward to serving you and your practice. TG Tori G. fronst desk Health, Wellness and Fitness Used the software for: 6-12 months ### "open dental review" April 24, 2019 4.0 Pros the software was very much like dentrix, easy to learn Cons you can not customize and integrate other certain software. Review Source JB Jennifer B. Office Manager Health, Wellness and Fitness Used the software for: I used a free trial ### "Open Dental" November 19, 2019 5.0 Pros Easy to use. All the information is easy to view from one patient screen. Cons Takes a bit of time to get use too, but what new software doesnt. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Price Review Source JH Jennifer H. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "User Friendly Software" June 7, 2017 4.0 Easy to learn for someone who is new to general dentistry. I was able to quickly start using after working with only orthodontic software for 10 years. Pros The online tutorials and customer service so far have been excellent for learning this new software in our practice. Cons There isn't a lot of room for customization in the different letters. It can be tricky when the form letter isn't exactly what you need. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.