# Open Dental Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Open Dental the right Dental solution for you? Explore 88 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122350/Open-Dental/reviews --- Open Dental 4.6 (88) [View alternatives](https://www.capterra.com/p/122350/Open-Dental/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Open Dental Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews DC Diva C office directorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “It offers a wide range of features at a reasonable cost, and the regular updates continue to improve the user experience. While there is a learning curve for new users, the system is reliable, customizable, and well-supported.“ June 8, 2026 LM Lena M Front OfficeHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “The live support is not an option unless you pay monthly for the service so therefore sometimes it takes a little bit to find the answers“ February 6, 2026 LM Lena M Front OfficeHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “i have used eaglesoft, dentrix, curve hero, easy dental, and a few more and open dental is by far my favorite“ February 6, 2026 AO Angelika O Treatment Coordinator and Ortho Admin LeadHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Again, I really couldn’t think of anything that I don’t like about open dental but if I really had to nitpick, I would say that I wish you could have multiple like if I were to open the chart I wish I could also leave the other window open instead of having to open two different open dental windows“ May 29, 2025 RC Rebeca C Front Desk RepresentativeHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “It also allows me to access data from patients with high accuracy.“ June 18, 2025 PJ Philippe J DentistHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Speficall the ledger (balances are difficult to read with regard to when insurance claims are initiated vs reconciled). “ May 14, 2025 RC Rebeca C Front Desk RepresentativeHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “I use it every day at work and so far, it's been an easy tool to keep sensitive and private information from patient stored in the system.“ June 18, 2025 RW Ryszard W Manager OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “First of all the Canadian version is not put sufficient efforts.“ January 5, 2026 ## Showing most helpful reviews Showing 1-25 of 88 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rex S. Owner Computer Software Used the software for: 6-12 months ### "Great Software at a Great Price!" May 18, 2020 4.0 Open Dental has been great, and hoping to expand with the software as we open more offices. The features are in depth and offer us the abilty to use technology to stay current with innovations. Playing to use the 3D features and online appointments. Pros Open Dental has so many features, and the ability to add features with modules was a key reason we decided to go with them in a new clinic. The ability to network our entire system and not getting hit with expensies for needing multipe license was a strong reason for us to use Open Dental. Cons Not cloud based. Hoping that they move to a cloud based system in the near future. The security features of cloud based would really help us to stay HIPPA compliant without having to spend so much time securing data, backups, etc. Review Source NG Nate G. Dentist Medical Practice Used the software for: 2+ years ### "DO IT" February 10, 2021 5.0 Overall, this is an easy decision. I highly recommend Open Dental. I have used others, and Open Dental is by far the best out there. It is the cheapest, easiest, and most simple out there. There are many features that makes it amazing. SWITCH today. Pros The most easy answer all day. GET OPEN DENTAL. It is the best and easiest dental software that you will ever use! Seriously, listen to me. GET OPEN DENTAL. I have used Dentrix, Eaglesoft, and others and Open Dental is by far the easiest to use. The support is AMAZING. you never hear about this with any company, but this company is great at answering questions. Cons There is not ONE thing that I do not like about Open Dental. They are a great company and a great software. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Dentrix is far inferior to Open Dental. CHANGE to open dental!! Review Source Response from Open Dental Software February 10, 2021 Thank you for your kind words, Doctor! We are happy your experience has been stellar, that's always our goal. We look forward to continuing to serve you as your practice grows :) HC Heather C. Manager Hospital & Health Care Used the software for: 2+ years ### "Terrible Product" March 20, 2025 1.0 Pros Easy to use, billing and accounting is very hard. I would NEVER recommend Open Dental to any dental office. Cons Open Dental Cloud is absolutely horrible! We have had it for 3 years, and it glitches and freezes all the time! We literally have to close and re open Open Dental at least 20x a day! Our entire team at that! We have been trying to get it fixed for over 2 years with nothing but excuses!! I would NOT recommend! Review Source BR Brad R. Operations Manager Hospital & Health Care Used the software for: 2+ years ### "We love Open Dental!" May 12, 2022 5.0 Pros One of the things we love most about Open Dental is how customizable it is. In so many areas of the software, we can make it look and feel exactly how we want. Their customer service is amazing. We can call or chat with them any time and always get a timely response. Cons We have used Open Dental for about 5 years and have never had any huge problems. If/when there are issues, they do a great job addressing them in the next update. Switched from [PracticeWorks a Sensei product](https://www.capterra.com/p/231654/PracticeWorks/) PracticeWorks was antiquated in many ways....so happy we made the change! Review Source Response from Open Dental Software May 16, 2022 Thank you for your kind words, and we're so glad you've had such a great experience, that is very gratifying to hear! We look forward to serving you for many years to come. DM Danielle M. Front Office Team Leader Medical Practice Used the software for: 2+ years ### "Software is easy to use " September 16, 2020 5.0 Great, we have had no problems with this program. Pros Open Dental has so many great features! There customer service department is top notch and if you need anything they make sure there is a report or they fix any problems. Cons There really isn't anything that our office doesn't like about this product, they are always updating and making it easier to use and understand! Reason for choosing Open Dental na Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Our system crashed and Open Dental was able to get all our info back and into there program! Review Source Response from Open Dental Software September 23, 2020 Thank you for the kind words, Danielle :) We look forward to continuing to provide you with great features and the top-notch support you deserve! VR Verified Reviewer Chief Operating Officer, and HIPAA Privacy Officer Used the software for: 2+ years ### "Open Dental is an amazing piece of software, with excellent support and customization " March 8, 2018 5.0 Much, much less time on hold for support. Much less reason to even call support. This program is incredibly well made, and just works. It's super easy to install, and it integrates with pretty much all of the imaging software that's out there. Make no mistake - you can not go wrong with Open Dental. Pros Being that this is an open source program for dental practice management, there are a wide variety of plug-ins and customization that are out there. Also, the support is amazing. Many of our clients use Open Dental, and we support it in our business. When you call for support, they'll remember your name, and there's barely any hold-time when comparing to Schein or Patterson, which can have 30+ minutes of hold time at times. Open Dental has a lot of reports that you can run as well, and it's easier in comparison to some of the competitors. This is by far our favorite dental practice management software, and we use and support all of them. The cost is fair as well. This software has incredible value. Cons There's not much I don't like about this software, since it's so easy to install and to use. I would say the biggest con, is that when people are changing software to open dental, there's a bit of a steep learning curve. However, that's true of all dental practice management software. Review Source VR Verified Reviewer Dentist Hospital & Health Care Used the software for: 2+ years ### "Solid and easy to use!" November 28, 2018 4.0 Haven’t had any problems and it runs smooth! Pros It’s easy to find my way around. It integrates well w Dexis. Cons W this last update there is a pop up that shows up when leaving a pts chart that is annoying. Review Source Katie R. Virtual Administrative Consultant Hospital & Health Care Used the software for: 1-2 years ### "Would Never Recommend Anything Else! " April 11, 2019 5.0 Love it, love it, love it! Pros Honestly, can’t say enough! Ease of use, accessibility to all features, ledger is simple/easy to understand, payment allocation is perfect, customization is amazing. Not one thing I DONT LIKE ABOUT!! Cons I honestly can’t think of one single thing I don’t like about it. Especially since I’m at an office that uses Dentrix. Review Source Lee H. Dental Consultant Internet Used the software for: 1-2 years ### "Easy to use with manageable reporting" March 7, 2018 5.0 Makes management of dental practice predictable. Pros Extraction of data; patient profile is complete. Access is easy to control. Notes capabilities are great for documentation; would be nice if administrative notes were separate from clinical notes. X-rays integrated with the software. Cons Some data not extracted in an easy to use format. Need more levels of access to give specific tasks to specific individuals. Use of prompts to complete data fields would be a nice enhancement. Review Source Dominic D. Software Developer Used the software for: 6-12 months ### "Nice apps for dental clinic scheduling" June 12, 2018 5.0 Pros The tooth charting is very important feature that can be stored and also can import the dental x Ray then can full out any time Cons I did like this apps because only a windows based i recommend to have web based for this that accessible by online users Review Source CG Cari G. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### " Best Value for a Dental Software" November 17, 2022 5.0 It has been amazing. we just opened up another office and we canceled the current software to use Open Dental. Easy to set up and maintain. Pros It has one window and you can view everything for the patient simply by toggling between the options on the left. Easy to logo on and off without losing your space. Everything is customizable and there are so many options. Customer Service is amazing and they always call right back and they are very knowledgeable. If something can't be figured right then they send to a higher level tech and solutions are found in a great time frame. The cost is great for such good customer service. You can't beat the value of Open Dental! Cons Forms are not great. Sheets are hard to use and set up and if they could update this to a more modern approach that would be my only request. Alternatives considered [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing Open Dental The price per month was so much better! Review Source Response from Open Dental Software November 22, 2022 Thank you for your endorsement, Cari! We work hard to provide a powerful software solution along with great service so it's great to hear that coming through. We are working on a better sheets interface so stay tuned for that! TC Teresa C. Practice Administrator Medical Practice Used the software for: 2+ years ### "Far superior product!!!!" April 5, 2022 5.0 Our overall experience with Open Dental is that it is a far superior dental software and i have used, Easy dent, Dentrix, Eaglesoft and none of these can hold a candle to Open dental Pros This software make's my life so much easier as an administrator. The accounts are easy to read. Billing and insurance payments are a breeze, as well as emailing directly from the account if patient owes after putting in insurance payments. Cons I would like to see an option for printing or emailing the entre families appointments on paper or email.. (not at the end of statements) This would really help with with our patients keeping appointments. Review Source Response from Open Dental Software April 7, 2022 Thank you for your kind words, Teresa, and we always appreciate feedback too! Our eReminder service (free to customers on support) allows you to set up an automated email reminder to be sent out to your patients - and it can be set up to send the whole family's appointment reminders together for same-day appointments. Please talk with our support team, they'll be happy to help you get everything set up to suit your needs :) You can also use our Feature Request system to ask for a way to print all upcoming family appointments. Thanks again for your support! SK Stanislav K. Dentist/Owner Medical Practice Used the software for: 2+ years ### "My Server Crashed and Open Dental came to my rescue!!" January 13, 2019 5.0 So, my physical server just crashed this past Tuesday the 1st of January 2019. The 2 of the 3 hard-drives on the server were corrupted, last one barely had accessible data. The other backup, the "Cloud" back up would not sync, there was an issue with the password that could not be recovered. I was dead in the water. I got on the phone with rep from Open Dental. This guy is top rate IT man, he knows the software, the code, etc. An emergency data recovery team was able to get rep a semi corrupted, semi correct version of my data and he put it all back together for the office. Rep and his team worked hard and now i'm back up and running. I could not have asked for better customer support. By the way, the only way Rep was able to allocate his resources towards my project was an OK from the CEO, so rep was literally on the phone with the CEO and who okay his staffs' time. So the company has an empathetic leader, who allowed the allocation of much of his resources to rebuild my database. I would have lost all my patient's data, the appointments, the amount the they paid me, the existing treatment plans, the previous work done, it would have just been a disaster for my business, literally starting over with nothing. public service announcement: just because you run back ups doesn't mean you shouldn't physically test them to make sure you have access to the data. Back to Open Dental, the CEO and IT team lead by rep and saved my business, I'm extremely grateful. Again, Open Dental is a top notch company with top notch staff!!!! Pros Amazingly easy to use and constantly being updated with latest versions, you don't need to wait for a new full release, like some other dental software programs. Open dental techs just update your software with new features when they develop them. The software is free and the monthly IT fee is 110% worth it. Cons Its really difficult to find any cons with a software that is personalized. If you do find an issue, the IT team calls you back withing 10mins and there is almost nothing that they can't work out for you by use of screen sharing etc. Review Source MK Michelle K. Financial Coordinator Hospital & Health Care Used the software for: 2+ years ### "Open Dental Review" October 9, 2020 5.0 My overall experience with Open Dental has been great. The software is easy to use and reliable. The accounting section is full of every report you could ever need and, if by chance there’s a report that you want that isn’t on the list, Open Dental will create it for you. I feel as if Open Dental has been a huge part of the success of our practice. Pros Open Dental is so easy to use. I like how clearly the process of entering a patient’s information, insurance, etc. is. Each part of a patient’s chart is clearly separated into easy-to-identify sections for each part of a dental office…hygiene, restorative, billing, etc. I especially like how clearly Open Dental processes insurance and insurance payments. The software designers are forward-thinking, and because they are open to customers’ ideas and suggestions, they are always bringing in new and exciting features. Best of all, their customer service is easily reachable by several different options and is fast and fantastic. Cons I don’t feel as if there is anything I don’t like about using Open Dental. It is so much more user-friendly than any other software I have ever used. Review Source AJ Aubri J. Office manager Medical Practice Used the software for: 2+ years ### "Dental Software for Real People" August 28, 2019 5.0 Pros So easy to use. Easy to learn. All questions can be answered with a simple google search. If not, you can call and the support team will call you right back with an answer. No spending hours on the phone on hold like with some other software companies. Cons Nothing, open dental is constantly improving their product. Alternatives considered [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Review Source PL Pamela L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "No monthly fees" September 22, 2020 5.0 Great software, not in love with their support department Pros I like the ease-of-use and the lack of monthly recurring costs. Open Dental is actually very powerful, and other software can be integrated within. Cons I don’t like how if you sign up for their support service, they charge you for at least six months. Review Source Response from Open Dental Software September 25, 2020 Thank you for your review, Pam! We've found that offices that are on support for their first year are more successful in the long run, as they learn to maximize the tools in the software to streamline operations, boost efficiency, and minimize errors. Thanks for your feedback! nH nallele H. treatment coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Very easy to use" May 19, 2022 5.0 Pros Customizable, very easy to use. Easy to learn and teach. Reliable. Cons Not really anything bad about the software. We are super happy with it so far! Review Source Response from Open Dental Software May 20, 2022 Thank you for your support Nallele! We're thrilled to hear you're happy with the software. We look forward to helping your practice grow and thrive! KE Katelyn E. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy software to use! Very clean layout!" December 7, 2016 5.0 Treatment plans are simple to explain to the patient with the tooth chart! Very easy to use! The first software I ever used while training to be an office manager! Our doctor loved the price of the software! Pros Very easy to use! I had never worked in a dental office before and was trained to use Open Dental! Reports were very easy to get to for the Doctor! Cons The accounts were sometimes confusing to read, BUT the customer service was amazing to help us figure it all out! Review Source Response from Open Dental Software December 8, 2016 Thank you for your thoughtful review Katelyn. If anyone ever does have issues with our support, our management team, programmers and CEO (me) are available to be escalated to. -Nathan Sparks LB Lauren B. office manager Health, Wellness and Fitness Used the software for: 2+ years ### "Open dental" January 31, 2017 5.0 I have enjoed the customization of this tool. The tech support has been better then I have experienced. My favorite aspect is that open dental is open source which makes it very flexible and robust in it's capacity. Pros Customization Cons So many functions I could use more training Review Source IR Isabel R. Office Manager Facilities Services Used the software for: 1-2 years ### "Open Dental" March 7, 2024 5.0 Open Dental is user Friendly, and easy to understand Pros What i love most about Open Dental the A/R part for billing reasons Cons I really do not have any dislikes a bout Open Dental Review Source DR David R. Owner Medical Practice Used the software for: 2+ years ### "Compared to the other major programs, OD is easy to use, inexpensive and takes very little computer power. " August 21, 2017 5.0 Pros Ease of use. Almost anyone can use it with minimal training. Very intuitive and well laid out. Works on any computer. Review Source JE Jenny E. Revenue Cyle Posting Medical Practice Used the software for: 1-2 years ### "Easy to learn and use" June 8, 2017 4.0 Pros Able to search multiple offices at one time Easy to learn the software Easy to find the areas of the patient chart that is needed Cons Occasionally have issues with getting the appointment area open to find a patient account that is needed Review Source AH ASHLEY H. CALLCENTER COORDINATOR Medical Practice Used the software for: 2+ years ### "open dental" November 21, 2017 5.0 Open Dental is a very well liked software by all of our employees. It is easy to use, especially when having to train. Pros easy to use, very straight to the point, icons show you exactly what you are looking for, everything you need is at the click of a button Cons The only issue I have with this software, is that if you have multiple offices you have to look up a patient by each office. There is not 1 search place that will search a patient at all locations. Review Source SH Samina H. Dentist Medical Practice Used the software for: 1-2 years ### "Great" February 13, 2017 5.0 I would recommend open dental to all. Very user friendly. Cons I wish it was cloud based and we could accesss the information from any office. Review Source IT Illya T. Owner/Dentist Medical Practice Used the software for: 1-2 years ### "Overall excellent experience." August 9, 2017 5.0 Pros Ease of use is and ability for new staff to learn on is fantastic. The support is easily accessible and every issue has been resolved quickly. Cons There are some graphics that can be updated, but overall I have ad a great experience. I would and have recommended this product. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.