--- title: "Page 2 | Open Dental Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Open Dental the right Dental solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/122350/Open-Dental/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Open Dental 4.6 (89) [View alternatives](https://www.capterra.com/p/122350/Open-Dental/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Page 2 - Reviews of Open Dental ## Showing most helpful reviews Showing 26-50 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DC Diva C. office director Hospital & Health Care Used the software for: 2+ years ### "Reliable and Cost-Effective Dental Practice Management Software" June 8, 2026 5.0 Overall, my experience with Open Dental has been very positive. The software has helped our practice stay organized and operate more efficiently by streamlining patient management, scheduling, billing, and treatment planning. It offers a wide range of features at a reasonable cost, and the regular updates continue to improve the user experience. While there is a learning curve for new users, the system is reliable, customizable, and well-supported. I would recommend Open Dental to other dental practices looking for a comprehensive practice management solution. Pros Open Dental has been an excellent investment for our practice. It is user-friendly, reliable, and offers all the tools needed to manage patients, appointments, treatment plans, billing, and reporting in one place. The software provides great value for the cost, and the support team is responsive and knowledgeable. I also appreciate the frequent updates, which continuously improve the system and add useful features. Overall, Open Dental has helped our office operate more efficiently and provide a better experience for our patients. Cons One aspect I like least about Open Dental is that there can be a learning curve for new users because of the large number of features and customization options available. Some processes may take time to learn initially, but once users become familiar with the system, it becomes much easier to navigate and use effectively. Review Source AG Annie G. Insurance Co-Cordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Open Dental Review" September 21, 2026 5.0 Great! I have been working with it for 10 years now and have no complaints. Sometimes software update changes are hard to get used to, but then it's like nothing happened. Pros It's very easy to use and has many helpful features such as saving appointments, keeping patients on a asap list, organizing recall and easy to follow accounting. Cons It is hard sometimes having only one screen, going from one patient to another. You have to be careful that the patient highlighted at the top is the one working with. When working quickly, I've booked the wrong patient by accident. Review Source RW Ryszard W. Manager Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Open Dental software pros and cons." January 5, 2026 2.0 It was good. Support is good. Software does what is necessary. However in case of any escalations they are not cooperative. It clearly shows they grow too large and are disconcerted with individual users. Pros Affordability. I like voting system for new features (however new features are done very slowly, it typically take years before they are considered). There is some ease of use and lots of online trainings. Cons With lower price comes lower expectations. First of all the Canadian version is not put sufficient efforts. I really would advise all Canadians to consider other software suppliers who consider Canadian market more seriously. Many features can only be used in US, unfortunately. Finally the weakest part is patient tracking. It simply lacks feature to assure no patients is left behind. I noticed we are loosing patients because of lack of tools to track them. Any tracking is done with manual queries which can be very unfriendly to end user. Alternatives considered [Tracker](https://www.capterra.com/p/141766/TrackerRMS/) Reason for choosing Open Dental Price, it was significantly less expensive. Review Source LM Lena M. Front Office Hospital & Health Care Used the software for: 2+ years ### "Open Dental" February 6, 2026 5.0 I recommended open dental over any other dental software. i have used eaglesoft, dentrix, curve hero, easy dental, and a few more and open dental is by far my favorite Pros Open dental is very user-friendly. Open dental makes it very easy to figure things out if you do not know how to do something by utilizing there help button on tool bar. Cons The live support is not an option unless you pay monthly for the service so therefore sometimes it takes a little bit to find the answers Review Source AK Arthur K. Orthodontist Hospital & Health Care Used the software for: 2+ years ### "Best dental software hands down" July 14, 2025 5.0 Pros Very easy to use and versatile. I really like the simplicity of the software. It's great for general dentistry as well as orthodontics. Cons integration with other software, I don't know how to seamlessly integrate the software with other specialty programs such as Invisalign, but it might be because I don't know how to do it. Review Source AO Angelika O. Treatment Coordinator and Ortho Admin Lead Hospital & Health Care Used the software for: 2+ years ### "Look no further!" May 29, 2025 5.0 I have used open dental in several different dental offices and no matter what the flow of the office is open dental can accommodate anything Pros I honestly cannot think of one negative thing to say about open dental. It is very user-friendly no matter what your job role is in the office. The reporting is also very easy to understand and easy to access and it is real time. I couldn’t think of any other practice management software that I would prefer over this one. Cons Again, I really couldn’t think of anything that I don’t like about open dental but if I really had to nitpick, I would say that I wish you could have multiple like if I were to open the chart I wish I could also leave the other window open instead of having to open two different open dental windows Review Source JC Josh C. Practice Manager Medical Practice Used the software for: 2+ years ### "Easy-to-Learn Dental Practice Management Software" June 30, 2025 4.0 I entered the dental field as a Practice Manager 2 years ago with no prior experience. Thus, Open Dental is the only practice management software I've used. Luckily it is user-friendly, and I felt comfortable navigating the basics within days. Over time, I've picked up on some of the more complex feature; however, I still feel like we do not utilize all of the available features. Pros Open Dental offers great pricing options for our practice, and it is easy to learn the basics of the database system. Cons There are a limited number of standard reports options. For more specific reports tailored to our business needs, it is sometimes tough to find a "User Query" that is on point. Open Dental does provide an online database of queries, but it can be a timely task to find exactly what we're looking for. Review Source AB Anna B. Dental assistant lead Hospital & Health Care Used the software for: 1-2 years ### "Great use from an assistant! " September 24, 2025 5.0 Overall it was great for xrays and patients dental imaging. Had very little bugs or issues. And as far as I was aware was cost efficient. Pros What I liked the most about open dental is the segurito and customer support. Anytime I had an issue they handled it quickly. Cons There is nothing that i like the least about open dental. It is very easy to manage patients and a dental practice. Review Source LS Lina S. REGIONAL MANAGER Health, Wellness and Fitness Used the software for: 2+ years ### "Amazing Dental Software!" June 7, 2025 5.0 It is amazing, It works properly, you can find all training you need, customer support is excellent. Pros Really easy to use. They work with you and you can develop the system based on your necessities. Good customer service. Cons The cloud version is not completely developed. But I really like Open Dental. It is very functional Review Source PJ Philippe J. Dentist Hospital & Health Care Used the software for: 2+ years ### "Open Dental Rocks!" May 14, 2025 5.0 10/10. They have a robust software that can help manage most aspects of a dental practice. They have exceptional customer support and all at a reasonable cost. Pros It is very user friendly, easy to learn, an extremely comprehensive supporting most dental practice needs Cons Certain parts of the accounting module are a real challenge. Speficall the ledger (balances are difficult to read with regard to when insurance claims are initiated vs reconciled). The payment plan portion is helpful but very rigid when setting up or editing is needed. Review Source JS Julie S. Owner Hospital & Health Care Used the software for: 2+ years ### "Highly recommend Open Dental, especially for startup practices" April 21, 2025 5.0 We have been very pleased with the user-friendly interface, the appearance, and the customer service we've received from Open Dental over the past 6 years. Pros Ease of use, excellent customer service, cost, meets all of our needs in our busy pediatric dental office Cons I feel as though it's not used as widely in offices as some other patient management software programs, so many new hires require training on Open Dental before beginning their positions Review Source RC Rebeca C. Front Desk Representative Hospital & Health Care Used the software for: Less than 6 months ### "Very satisfied. Perfect way to keep private data in the system. " June 18, 2025 5.0 I use it every day at work and so far, it's been an easy tool to keep sensitive and private information from patient stored in the system. Also, I like that the app is simple to use. I learned how everything works within a day, and so far, I don't have big issues. In general, I am satisfied. Pros The app is straightforward to use. It also allows me to access data from patients with high accuracy. Cons Sometimes, I experienced malfunctions such as a "frozen screen," which required me to reopen the application or even reset my computer during work, while on a phone call, or when encountering a delay while trying to open a patient's file. Review Source CG Cari G. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### " Best Value for a Dental Software" November 17, 2022 5.0 It has been amazing. we just opened up another office and we canceled the current software to use Open Dental. Easy to set up and maintain. Pros It has one window and you can view everything for the patient simply by toggling between the options on the left. Easy to logo on and off without losing your space. Everything is customizable and there are so many options. Customer Service is amazing and they always call right back and they are very knowledgeable. If something can't be figured right then they send to a higher level tech and solutions are found in a great time frame. The cost is great for such good customer service. You can't beat the value of Open Dental! Cons Forms are not great. Sheets are hard to use and set up and if they could update this to a more modern approach that would be my only request. Alternatives considered [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing Open Dental The price per month was so much better! Review Source Response from Open Dental Software November 22, 2022 Thank you for your endorsement, Cari! We work hard to provide a powerful software solution along with great service so it's great to hear that coming through. We are working on a better sheets interface so stay tuned for that! DC Diane C. Practice Manager Medical Practice Used the software for: 2+ years ### "A PMS you can rely on with wonderful support" October 9, 2023 5.0 I have enjoyed learning Open Dental as a clinical user and Practice manager. It is easy to navigate and customize to our practice needs. I LOVE the customer service they provide when I'm stumped or want to learn more! Pros Open Dental has many customizable features compared to other PMS systems. You also have endless access to "how to" tutorials or you can call their pleasant customer service for assistance! Cons To navigate some areas there can be a lot of extra clicks to get there, but overall not a major downfall. Review Source Response from Open Dental Software October 16, 2023 Thank you for the kind words, Diane! We're glad you're enjoying Open Dental's customization features and friendly support! Our technicians are here for you anytime, and we encourage you to plug into our YouTube channel and opendental.blog for more learning opportunities! Welcome to the Open Dental community :) VR Verified Reviewer President Hospital & Health Care Used the software for: 2+ years ### "The Best Practice Management Software" June 16, 2022 5.0 Open Dental manages all of our schedule, records, and manage claims and payments. I couldn't practice without it. Pros I've used Dentrix and Eaglesoft before using Open Dental, and have to say that Open Dental is by far the best. Everything is straightforward, it's simple to learn, and very customizable. Managing patient records and tracking claims and payments is a breeze. Their customer support is incredibly helpful, and the backlog of webinars and videos are the perfect training tools for someone learning the software. On top of the great functionality, the cost is incredibly affordable and makes selecting Open Dental a no brainer. Cons The only downside that I've experienced is that some things take extra steps to reverse if you've made a mistake. Other than that, it's very easy to use. Alternatives considered [ORYX](https://www.capterra.com/p/129413/ORYX/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reason for choosing Open Dental I didn't want the monthly expense that comes with cloud based options, and wanted something server based. Review Source Response from Open Dental Software June 23, 2022 Thank you for the feedback - we're so happy to hear that you're capitalizing on the customization options in the software and using all our training resources! We'll continue to work hard to make Open Dental the best value on the market. Welcome to the Open Dental community :) TC Teresa C. Practice Administrator Medical Practice Used the software for: 2+ years ### "Far superior product!!!!" April 5, 2022 5.0 Our overall experience with Open Dental is that it is a far superior dental software and i have used, Easy dent, Dentrix, Eaglesoft and none of these can hold a candle to Open dental Pros This software make's my life so much easier as an administrator. The accounts are easy to read. Billing and insurance payments are a breeze, as well as emailing directly from the account if patient owes after putting in insurance payments. Cons I would like to see an option for printing or emailing the entre families appointments on paper or email.. (not at the end of statements) This would really help with with our patients keeping appointments. Review Source Response from Open Dental Software April 7, 2022 Thank you for your kind words, Teresa, and we always appreciate feedback too! Our eReminder service (free to customers on support) allows you to set up an automated email reminder to be sent out to your patients - and it can be set up to send the whole family's appointment reminders together for same-day appointments. Please talk with our support team, they'll be happy to help you get everything set up to suit your needs :) You can also use our Feature Request system to ask for a way to print all upcoming family appointments. Thanks again for your support! RH Robert H. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "OUTSTANDING; SUPERB; FIRST RATE; TERRIFIC; NUMERO UNO. OPEN DENTAL IS THE BEST!!!" February 8, 2017 5.0 We have been using Open Dental since 2009 and love the program. It is incredibly robust and does everything we need and more. Open Dental enabled us to become a paperless, chartless practice. Customer support is second to none. They are extremely attentive to their customers needs. Updates are continually being released, not just once every year or more. True story. I once called the customer support line. I reached their voice mail and since it was almost closing time I didn't bother to leave a message, I figured I would call back the next day. Well I'm sitting at my desk and the phone rings and I see it is area code 503. So I pick up and the person says, "This is Open Dental. How can we help you? I was blown away. I asked him how he know I called and he said he saw my number on their caller ID. Well, how many companies call you back even when you DIDN'T leave a message? That is how dedicated they are to customer satisfaction. Another time, I had a serious problem after a windows upgrade and couldn't get OD to work. They spent hours remotely working on my machine and escalated it to their top techies. And it was really a problem with Windows not Open Dental that caused the problem. No where else would you get that kind of service. I was so grateful for all their efforts I found a pizza place near them on the internet and ordered several pizzas and had them delivered. I don't know anybody who uses Open Dental who doesn't love the company and the software. Pros Extremely customizable. You can create queries and get just about any information you want out of the database. You can be truly paperless and chart-less. It doesn't take long to learn the ins and outs. The software is constantly being improved. They take suggestions and advice from their users and try to implement what the users ask for. They even have a system where you can vote on feature that you and other users post, and the ones with the most votes get the top priority. It is not expensive. Cons The are growing so fast I worry that they will lose some of the feeling of being a small, intimate company. So far that hasn't been a problem. Review Source SK Stanislav K. Dentist/Owner Medical Practice Used the software for: 2+ years ### "My Server Crashed and Open Dental came to my rescue!!" January 13, 2019 5.0 So, my physical server just crashed this past Tuesday the 1st of January 2019. The 2 of the 3 hard-drives on the server were corrupted, last one barely had accessible data. The other backup, the "Cloud" back up would not sync, there was an issue with the password that could not be recovered. I was dead in the water. I got on the phone with rep from Open Dental. This guy is top rate IT man, he knows the software, the code, etc. An emergency data recovery team was able to get rep a semi corrupted, semi correct version of my data and he put it all back together for the office. Rep and his team worked hard and now i'm back up and running. I could not have asked for better customer support. By the way, the only way Rep was able to allocate his resources towards my project was an OK from the CEO, so rep was literally on the phone with the CEO and who okay his staffs' time. So the company has an empathetic leader, who allowed the allocation of much of his resources to rebuild my database. I would have lost all my patient's data, the appointments, the amount the they paid me, the existing treatment plans, the previous work done, it would have just been a disaster for my business, literally starting over with nothing. public service announcement: just because you run back ups doesn't mean you shouldn't physically test them to make sure you have access to the data. Back to Open Dental, the CEO and IT team lead by rep and saved my business, I'm extremely grateful. Again, Open Dental is a top notch company with top notch staff!!!! Pros Amazingly easy to use and constantly being updated with latest versions, you don't need to wait for a new full release, like some other dental software programs. Open dental techs just update your software with new features when they develop them. The software is free and the monthly IT fee is 110% worth it. Cons Its really difficult to find any cons with a software that is personalized. If you do find an issue, the IT team calls you back withing 10mins and there is almost nothing that they can't work out for you by use of screen sharing etc. Review Source JA Jennifer A. Director of Operations Hospital & Health Care Used the software for: 1-2 years ### "User Friendly and Completely Customizable" February 9, 2021 5.0 Switching programs has allowed us to expand the digital aspect of our patient's charts, completely eliminating the need for paper charts at all! Pros Open Dental promotes itself as completely customizable and that's absolutely correct. If there's a feature they don't have, you can pay to have it created, or if enough people vote to have it created, their developers will add the feature! You can run a Query (custom report) for just about any possible scenario, and save it as a favorite for future use. It's incredibly user friendly, between the customer support team, online manual, and YouTube video tutorials, you'll feel like a pro in no time at all! You can set up additional training and their team is always friendly and approachable. Very happy to have found this software at a decent price! Cons Features can sometimes take a while, especially if you're just trying to vote on them. Occasionally things are labeled or located in areas you wouldn't expect, or called something unusual. For instance, if you want to add a user, you have to go into "security", which took me FOREVER to find! Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing Open Dental Price, ease of use, and multiple features Review Source Response from Open Dental Software February 11, 2021 Thank you for the great review, Jennifer - we're happy to play in role in helping you be paperless! For quick questions like you had with adding a user, please feel free to use online chat to get a quick answer right away. We look forward to continuing to help you maximize all the tools in the software. xochitl L. Manager Used the software for: 2+ years ### "Great dental software. " June 5, 2018 4.0 You can use this to set up your office in a digital format. From patient forms to monthly reports. It works well with other programs, too. Pros It's open source, which I love, therefore, I'm able to change, adjust and add forms, lab slips, charting and much more. Reports are easy and the selection is great. The interface is user friendly and quick to learn. The fees are minimal, if desired to have support, to free. The are certain programs that can be purchased or added for a fee, mobile view, e-claims etc. Cons I don't like that only one section can be opened at a time. You can't have the patient chart and the schedule open at the same time. Review Source Response from Open Dental Software June 7, 2018 Thank you for the great review. Note that you mention that you can only open one section at a time. Some areas do allow this, but for the main windows that do not, simply open multiple instances. I always keep two instances open so that if I am about to check someone out, for instance, yet I want to work on another account or take incoming calls, I can do both at once! (Nathan, CEO Open Dental) MK Michelle K. Financial Coordinator Hospital & Health Care Used the software for: 2+ years ### "Open Dental Review" October 9, 2020 5.0 My overall experience with Open Dental has been great. The software is easy to use and reliable. The accounting section is full of every report you could ever need and, if by chance there’s a report that you want that isn’t on the list, Open Dental will create it for you. I feel as if Open Dental has been a huge part of the success of our practice. Pros Open Dental is so easy to use. I like how clearly the process of entering a patient’s information, insurance, etc. is. Each part of a patient’s chart is clearly separated into easy-to-identify sections for each part of a dental office…hygiene, restorative, billing, etc. I especially like how clearly Open Dental processes insurance and insurance payments. The software designers are forward-thinking, and because they are open to customers’ ideas and suggestions, they are always bringing in new and exciting features. Best of all, their customer service is easily reachable by several different options and is fast and fantastic. Cons I don’t feel as if there is anything I don’t like about using Open Dental. It is so much more user-friendly than any other software I have ever used. Review Source LM Lori M. Office Mgr Medical Practice Used the software for: 1-2 years ### "Everything you need, nothing you don't." May 9, 2022 5.0 There is a learning curve, but if you take the time to explore the features, you will find the solution to nearly every problem you have ever come across. If not, it's probably in the next update. Pros Clearly designed by people that understand dentistry. Cons Price of eservices. Specifically text and emails. Alternatives considered [Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing Open Dental An opensource platform felt like our investment had a chance of standing the test of time. Review Source Response from Open Dental Software May 12, 2022 Thank you for your kind words and the feedback, as we are always looking for ways to improve. We look forward to supporting your practice for years to come! AG Annie G. Insurance Co-Cordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Open Dental" December 21, 2023 5.0 I have been working with Open Dental for 8 years and it's amazing. Easy to use and easy to teach and learn for new employees. Pros It is easy to use, teach and learn. Cons You cannot open two windows at a time. Review Source Response from Open Dental Software December 28, 2023 Hi Annie - thank you so much for your kind words! We wanted to let you know that you can Open multiple "instances" of Open Dental by opening the software multiple times - this way, you can have several windows open at once :) Our Support Team can offer other great tips or answer any questions you may have - feel free to reach out. Jennifer F. owner dentist Hospital & Health Care Used the software for: 1-2 years ### "Love open dental!" December 5, 2019 5.0 Open Dental is one of the least expensive practice management softwares while also being the most thorough. Reports can be modified to your specifications and the software is very easy to use and learn. Pros Open dental is one of the most comprehensive practice management softwares for dental available. Everything for each patient is one one screen (unlike many others that have the medical history separate). Cons A lot of set up can be involved in order to make autonotes. While this is time consuming it is very worth it and saves time in the long run. Review Source AJ Aubri J. Office manager Medical Practice Used the software for: 2+ years ### "Dental Software for Real People" August 28, 2019 5.0 Pros So easy to use. Easy to learn. All questions can be answered with a simple google search. If not, you can call and the support team will call you right back with an answer. No spending hours on the phone on hold like with some other software companies. Cons Nothing, open dental is constantly improving their product. Alternatives considered [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.