--- title: "Page 3 | Open Dental Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Open Dental the right Dental solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/122350/Open-Dental/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Open Dental 4.6 (89) [View alternatives](https://www.capterra.com/p/122350/Open-Dental/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Page 3 - Reviews of Open Dental ## Showing most helpful reviews Showing 51-75 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hannah E. Receptionist Medical Practice Used the software for: 6-12 months ### "Overall great software" February 19, 2020 4.0 Overall a great software that makes many of the tasks of a dental office more streamlined. Pros The vast amount of features allow for keeping as much of what we do in one program as possible. Scheduling is a breeze, keeping logs of communication between staff and patients is simple and easy to find, and its nice to be able to view imaging inside the same program that we enter chart notes. Cons The only issue I have with this software is the billing aspect. The way statements are structured with both payment plans and regular account info makes no sense to patients, and confusion over that accounts for a large portion of our calls. Review Source aM alaa M. dentist Health, Wellness and Fitness Used the software for: 2+ years ### "open dental " February 26, 2022 5.0 with no previous experience of any software, my staff and myself are able learn and use the software very quickly , this is very helpful specially when we get a new staff member. Pros ease of use and customer support are amazing Cons I really could not think of anything in particular that bothers me from the software Review Source BS Blanca S. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great dental software" July 12, 2022 5.0 Pros Easy to customize and feature-rich. You can tailor it to what you want Cons Monthly support costs, but you don’t have to pay this fee Review Source AY Andrew Y. dentist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Unsatisfactory" January 19, 2022 3.0 Other reviewers write that they came from Dentrix. I find this add. That is the opposite of my experience. User cannot simultaneously open Chart and schedule book. Try writing patient note and look something up in the schedule - not possible. Set the procedure complete in Chart and nothing. You also necessarily need to add it to appointment procedures and complete from Schedule book. What a waste of time. Clinical notes and completed/planned procedures are displayed in the same window - it's a pain to find and add notes. Overall, I don't find Open Dental intuitive. I miss many features from Dentrix where modules are clearly separated and easy to navigate. I would not recommend. Pros Ability to text patients from within. Quick online support with chat option. Cons It lack usability. Features are outdated. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Office move. Review Source PL Pamela L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "No monthly fees" September 22, 2020 5.0 Great software, not in love with their support department Pros I like the ease-of-use and the lack of monthly recurring costs. Open Dental is actually very powerful, and other software can be integrated within. Cons I don’t like how if you sign up for their support service, they charge you for at least six months. Review Source Response from Open Dental Software September 25, 2020 Thank you for your review, Pam! We've found that offices that are on support for their first year are more successful in the long run, as they learn to maximize the tools in the software to streamline operations, boost efficiency, and minimize errors. Thanks for your feedback! SW Susan W. office manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "VERY user friendly. Great software." May 11, 2021 5.0 Great. Pros We transitioned to this software after our practice was sold to a new dentist. I was very scared about changing software but after about two weeks (without any training) we were using it like we had been using it for years. It is so user friendly. I was very happy with patient check in, check out, adding insurances, and making treatment plans. I would definitely recommend this software. I know that is integrated quite easily with our existing digital xray system though I was not involved in getting that set up. I just know the transition was very smooth. Cons I can't think of any problems other than our particular doctor did not provide training. I am not sure if Open Dental providers training. Maybe Youtube video tutorials at the minimum. But again it is so user friendly, it did not take long to figure out. Review Source Response from Open Dental Software May 13, 2021 Thank you for the kind words, Susan - we're so glad you were able to make the switch easily and have learned things so quickly! We have loads of training videos on our YouTube Channel if you would like to enhance your learning, and our support team is always just a call or chat away if you have any questions :) nH nallele H. treatment coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Very easy to use" May 19, 2022 5.0 Pros Customizable, very easy to use. Easy to learn and teach. Reliable. Cons Not really anything bad about the software. We are super happy with it so far! Review Source Response from Open Dental Software May 20, 2022 Thank you for your support Nallele! We're thrilled to hear you're happy with the software. We look forward to helping your practice grow and thrive! VR Verified Reviewer Asistente personal Used the software for: 6-12 months ### "I love it, it's very easy to use" May 8, 2018 5.0 Pros It is a very complete software for any dental office. It is very easy to use, it helps you to organize your day to day in a very efficient way, I recommend it. Cons it becomes slow on some occasions, and technical support does not solve the problem quickly, usually takes one or two days Review Source KL Kayla L. Office manager Medical Practice Used the software for: 2+ years ### "User Friendly " November 22, 2020 5.0 Overall I’m pretty satisfied with my daily use of opendental and the user friendlyness of the program overall Pros I really love how user friendly open Dental is on the administration side with the accounts. It’s easy to see clearly and understand Cons Some times looking at the software, it could look a bit outdated compared to other dental programs. Review Source KE Katelyn E. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy software to use! Very clean layout!" December 7, 2016 5.0 Treatment plans are simple to explain to the patient with the tooth chart! Very easy to use! The first software I ever used while training to be an office manager! Our doctor loved the price of the software! Pros Very easy to use! I had never worked in a dental office before and was trained to use Open Dental! Reports were very easy to get to for the Doctor! Cons The accounts were sometimes confusing to read, BUT the customer service was amazing to help us figure it all out! Review Source Response from Open Dental Software December 8, 2016 Thank you for your thoughtful review Katelyn. If anyone ever does have issues with our support, our management team, programmers and CEO (me) are available to be escalated to. -Nathan Sparks VR Verified Reviewer Registered Dental Hygienist Medical Practice Used the software for: 1-2 years ### "Ease of patient care" December 19, 2018 5.0 Open dental has helped keep positive patient experiences, and has helped with the flow of work. I was able to learn how to navigate this software in a week! Pros This software keeps patients information mostly in one location. It is easy to navigate compared to other dental software. Cons If you are using another software for patients to update their medical history, it does not sync well. Review Source AL A L. Principal Used the software for: ### "One of the best." December 6, 2014 5.0 Pro: Open Dental (OD) is one of best dental practice management software (DPMS) with a very affordable cost. One license fee for the whole office instead of the per module, per workstation licensing scheme for other software. Once the initial license fee is paid, additional payments is for updating, not to keep operating the software (some DPMS have an expiry date which forces the user to pay the license fee for another period to keep operating it). Imagine shutting down your office or transferring to another DPMS and having to pay the license fee for the span of years required by law to have the charts available in case of board inquiry or file transfer to another office. OD is updated frequently and has a feedback system to implement the most popular requests. The source code is available so if the company ever shuts down, the software will survive because other developers can assume development. It is also very robust and any glitches are quickly addressed in the next version. It doesn't need the most advanced hardware and can function relatively well will hardware that are 2-3 generations old. It doesn't need a full fledge server and can function in network peer to peer mode with Windows home (i.e. no domain) or in Server/client with different flavors of Windows server/Windows professional or ultimate (i.e. domain mode). Con: no turnkey installation unless one has a secondary service company in the area who is familiar with the software. Familiarity with computer system would ease installation greatly. Review Source LB Lauren B. office manager Health, Wellness and Fitness Used the software for: 2+ years ### "Open dental" January 31, 2017 5.0 I have enjoed the customization of this tool. The tech support has been better then I have experienced. My favorite aspect is that open dental is open source which makes it very flexible and robust in it's capacity. Pros Customization Cons So many functions I could use more training Review Source AS Aubrey S. Call Center Rep Medical Practice Used the software for: 2+ years ### "So easy a child could use it" August 29, 2017 5.0 I came into the dental field knowing absolutely nothing about dentistry. Open dental makes it super easy to learn from and to navigate from task to task. We have other offices that use dentrix, and I can not stand trying to use that. Open dental is definitely the best for any dentist office. Pros Everything is color coordinated. It's very easy to use that my 2 year old could figure it out. It's like connect the dots but for dental. Cons Support some times can be slow in responding to our needs when the systems go down, but it is very rare when this happens and when it does, I completely understand because they always end up fixing it within the 24-48 hour time frame. Review Source IR Isabel R. Office Manager Facilities Services Used the software for: 1-2 years ### "Open Dental" March 7, 2024 5.0 Open Dental is user Friendly, and easy to understand Pros What i love most about Open Dental the A/R part for billing reasons Cons I really do not have any dislikes a bout Open Dental Review Source VR Verified Reviewer Patient Services Coordinator Medical Practice Used the software for: Less than 6 months ### "Dentrix is Better" October 8, 2018 5.0 Pros I've used Open Dental for almost 6 months now after using Dentrix for almost 3. I think Open Dental has too much functionality which is a good and bad thing. I often get lost when looking for certain things. Cons Not the most user friendly dental CRM software available. Review Source hH hannah H. Call Center Mananger Medical Practice Used the software for: 2+ years ### "Open Dental is highly Recommended " June 9, 2017 5.0 Pros Open Dental is very easy to navigate. I have used other softwares Eaglesoft and Dentrix. Eaglesoft is very similar to Open Dental. Dentrix has a 1 Star rating compared to Open Dental. Open Dental has a up to date look and the features are non comparison to others. You would have to see for yourself. The ease of setting templates to your schedules, adding patients, viewing notes, creating reports, the list can go on and on. Cons This could be a server problem but we have a very large company and when connecting remotely from another location the system runs very slow. Review Source DR David R. Owner Medical Practice Used the software for: 2+ years ### "Compared to the other major programs, OD is easy to use, inexpensive and takes very little computer power. " August 21, 2017 5.0 Pros Ease of use. Almost anyone can use it with minimal training. Very intuitive and well laid out. Works on any computer. Review Source KF Kathy F. Front Desk Practice Coordinator Medical Practice Used the software for: 1-2 years ### "Open dental is a good product " June 27, 2018 5.0 Pros Easy to use and understand. Easy to learn the functions. User friendly and color coded well. Easy to access all patient information with a few clicks. Cons Slow at times, and can be glitchy. Some functions have too many steps to get to hat you need to do. Review Source JE Jenny E. Revenue Cyle Posting Medical Practice Used the software for: 1-2 years ### "Easy to learn and use" June 8, 2017 4.0 Pros Able to search multiple offices at one time Easy to learn the software Easy to find the areas of the patient chart that is needed Cons Occasionally have issues with getting the appointment area open to find a patient account that is needed Review Source NK Neal K. Dentist Medical Practice Used the software for: Less than 6 months ### "Good software for price" July 8, 2022 5.0 Pros after 12 months don’t have to pay for software Cons Hard to use not as intuitive as dentrix Review Source Response from Open Dental Software July 12, 2022 Thank you for the feedback, Dr. K, and welcome to the Open Dental community! If there are aspects of the software that are challenging, we welcome more specific feedback, as we are always looking to improve our software and our free learning resources. We look forward to serving you and your practice. AH ASHLEY H. CALLCENTER COORDINATOR Medical Practice Used the software for: 2+ years ### "open dental" November 21, 2017 5.0 Open Dental is a very well liked software by all of our employees. It is easy to use, especially when having to train. Pros easy to use, very straight to the point, icons show you exactly what you are looking for, everything you need is at the click of a button Cons The only issue I have with this software, is that if you have multiple offices you have to look up a patient by each office. There is not 1 search place that will search a patient at all locations. Review Source TG Tori G. fronst desk Health, Wellness and Fitness Used the software for: 6-12 months ### "open dental review" April 24, 2019 4.0 Pros the software was very much like dentrix, easy to learn Cons you can not customize and integrate other certain software. Review Source SH Samina H. Dentist Medical Practice Used the software for: 1-2 years ### "Great" February 13, 2017 5.0 I would recommend open dental to all. Very user friendly. Cons I wish it was cloud based and we could accesss the information from any office. Review Source JB Jennifer B. Office Manager Health, Wellness and Fitness Used the software for: I used a free trial ### "Open Dental" November 19, 2019 5.0 Pros Easy to use. All the information is easy to view from one patient screen. Cons Takes a bit of time to get use too, but what new software doesnt. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Price Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.