--- title: "Page 3 | Open Dental Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Open Dental the right Dental solution for you? Explore 88 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/122350/Open-Dental/reviews/?page=3" page_type: "reviews" language: "en" --- Open Dental 4.6 (88) [View alternatives](https://www.capterra.com/p/122350/Open-Dental/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Page 3 - Reviews of Open Dental ## Showing most helpful reviews Showing 51-75 of 88 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use aM alaa M. dentist Health, Wellness and Fitness Used the software for: 2+ years ### "open dental " February 26, 2022 5.0 with no previous experience of any software, my staff and myself are able learn and use the software very quickly , this is very helpful specially when we get a new staff member. Pros ease of use and customer support are amazing Cons I really could not think of anything in particular that bothers me from the software Review Source BS Blanca S. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great dental software" July 12, 2022 5.0 Pros Easy to customize and feature-rich. You can tailor it to what you want Cons Monthly support costs, but you don’t have to pay this fee Review Source PP Priscilla P. Hygienist Health, Wellness and Fitness Used the software for: 2+ years ### "Very easy to use and customize" October 14, 2022 5.0 Pros I like the call buttons - we have customized it with audio so it has become an intercom system Cons I would like an easy way to organize the progress notes instead of scrolling through them Review Source Response from Open Dental Software October 19, 2022 Thank you for your feedback, Priscilla, glad to hear the call buttons are working well for you! Chart Views can be used to organize and filter progress notes and there is a search feature too. Please reach out to our support team, they will be glad to help you customize this for your needs! https://opendental.com/contact.html AY Andrew Y. dentist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Unsatisfactory" January 19, 2022 3.0 Other reviewers write that they came from Dentrix. I find this add. That is the opposite of my experience. User cannot simultaneously open Chart and schedule book. Try writing patient note and look something up in the schedule - not possible. Set the procedure complete in Chart and nothing. You also necessarily need to add it to appointment procedures and complete from Schedule book. What a waste of time. Clinical notes and completed/planned procedures are displayed in the same window - it's a pain to find and add notes. Overall, I don't find Open Dental intuitive. I miss many features from Dentrix where modules are clearly separated and easy to navigate. I would not recommend. Pros Ability to text patients from within. Quick online support with chat option. Cons It lack usability. Features are outdated. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Office move. Review Source SW Susan W. office manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "VERY user friendly. Great software." May 11, 2021 5.0 Great. Pros We transitioned to this software after our practice was sold to a new dentist. I was very scared about changing software but after about two weeks (without any training) we were using it like we had been using it for years. It is so user friendly. I was very happy with patient check in, check out, adding insurances, and making treatment plans. I would definitely recommend this software. I know that is integrated quite easily with our existing digital xray system though I was not involved in getting that set up. I just know the transition was very smooth. Cons I can't think of any problems other than our particular doctor did not provide training. I am not sure if Open Dental providers training. Maybe Youtube video tutorials at the minimum. But again it is so user friendly, it did not take long to figure out. Review Source Response from Open Dental Software May 13, 2021 Thank you for the kind words, Susan - we're so glad you were able to make the switch easily and have learned things so quickly! We have loads of training videos on our YouTube Channel if you would like to enhance your learning, and our support team is always just a call or chat away if you have any questions :) sM stan M. dentist Hospital & Health Care Used the software for: 2+ years ### "open dental" December 7, 2020 5.0 What is great is the human error is minimized when payment is received and credited in multiple places correctly. Pros The open dental practice manageent software inetegrates well with other software that the office is using such as carecredit. The staff can now easily offer financing options to our patients. Cons Of course, it was timely to set-up but not difficult for staff to get the hang of the software. Some links to windows were difficult to get used to at first. Review Source VR Verified Reviewer Asistente personal Used the software for: 6-12 months ### "I love it, it's very easy to use" May 8, 2018 5.0 Pros It is a very complete software for any dental office. It is very easy to use, it helps you to organize your day to day in a very efficient way, I recommend it. Cons it becomes slow on some occasions, and technical support does not solve the problem quickly, usually takes one or two days Review Source KL Kayla L. Office manager Medical Practice Used the software for: 2+ years ### "User Friendly " November 22, 2020 5.0 Overall I’m pretty satisfied with my daily use of opendental and the user friendlyness of the program overall Pros I really love how user friendly open Dental is on the administration side with the accounts. It’s easy to see clearly and understand Cons Some times looking at the software, it could look a bit outdated compared to other dental programs. Review Source MM Mary M. Office Manager Medical Practice Used the software for: Less than 6 months ### "Very User Friendly" May 11, 2022 4.0 Pros Very easy to learn and implement. Very user friendly Cons I would prefer the ability to have multiple windows open at the same time to be able to go back and forth. Switched from [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) New Job Review Source Response from Open Dental Software May 13, 2022 Thank you for the review Mary! To have multiple windows open, simply open multiple instances of Open Dental. To do this, just open the program, then open it again, and again, etc. - each copy of the program can be re-sized so you can work in multiple windows simultaneously. Feel free to reach out to our support team for any other questions! VR Verified Reviewer Registered Dental Hygienist Medical Practice Used the software for: 1-2 years ### "Ease of patient care" December 19, 2018 5.0 Open dental has helped keep positive patient experiences, and has helped with the flow of work. I was able to learn how to navigate this software in a week! Pros This software keeps patients information mostly in one location. It is easy to navigate compared to other dental software. Cons If you are using another software for patients to update their medical history, it does not sync well. Review Source AL A L. Principal Used the software for: ### "One of the best." December 6, 2014 5.0 Pro: Open Dental (OD) is one of best dental practice management software (DPMS) with a very affordable cost. One license fee for the whole office instead of the per module, per workstation licensing scheme for other software. Once the initial license fee is paid, additional payments is for updating, not to keep operating the software (some DPMS have an expiry date which forces the user to pay the license fee for another period to keep operating it). Imagine shutting down your office or transferring to another DPMS and having to pay the license fee for the span of years required by law to have the charts available in case of board inquiry or file transfer to another office. OD is updated frequently and has a feedback system to implement the most popular requests. The source code is available so if the company ever shuts down, the software will survive because other developers can assume development. It is also very robust and any glitches are quickly addressed in the next version. It doesn't need the most advanced hardware and can function relatively well will hardware that are 2-3 generations old. It doesn't need a full fledge server and can function in network peer to peer mode with Windows home (i.e. no domain) or in Server/client with different flavors of Windows server/Windows professional or ultimate (i.e. domain mode). Con: no turnkey installation unless one has a secondary service company in the area who is familiar with the software. Familiarity with computer system would ease installation greatly. Review Source AR Amber R. Dentist/owner Medical Practice Used the software for: 6-12 months ### "We love what OpenDental offers!" November 9, 2017 5.0 We tell people to make the switch to OpenDental all the time! Pros Everything—the support is awesome. The software is always adapting to what dentists need in ways that actually benefit them and the program isn’t bloated with a bunch of “features” that aren’t useful. Cons I hate to complain because there’s not too much to complain about... but we don’t love that you can’t edit the hours on the schedule to only start at 6 or 7 AM and end at 6 PM. Again... petty. Review Source AS Aubrey S. Call Center Rep Medical Practice Used the software for: 2+ years ### "So easy a child could use it" August 29, 2017 5.0 I came into the dental field knowing absolutely nothing about dentistry. Open dental makes it super easy to learn from and to navigate from task to task. We have other offices that use dentrix, and I can not stand trying to use that. Open dental is definitely the best for any dentist office. Pros Everything is color coordinated. It's very easy to use that my 2 year old could figure it out. It's like connect the dots but for dental. Cons Support some times can be slow in responding to our needs when the systems go down, but it is very rare when this happens and when it does, I completely understand because they always end up fixing it within the 24-48 hour time frame. Review Source AT Ashley T. Credentialing Administrator Medical Practice Used the software for: 2+ years ### "Open Dental software is amazing and EASY to use!! Love the software" December 6, 2017 5.0 I love this software and the customer support is friendly and well knowledged. Pros Easy to navigate and use. The easiest software to learn for anyone in the dental field. I call Open Dental the "Software for Dummies" Review Source VR Verified Reviewer Patient Services Coordinator Medical Practice Used the software for: Less than 6 months ### "Dentrix is Better" October 8, 2018 5.0 Pros I've used Open Dental for almost 6 months now after using Dentrix for almost 3. I think Open Dental has too much functionality which is a good and bad thing. I often get lost when looking for certain things. Cons Not the most user friendly dental CRM software available. Review Source hH hannah H. Call Center Mananger Medical Practice Used the software for: 2+ years ### "Open Dental is highly Recommended " June 9, 2017 5.0 Pros Open Dental is very easy to navigate. I have used other softwares Eaglesoft and Dentrix. Eaglesoft is very similar to Open Dental. Dentrix has a 1 Star rating compared to Open Dental. Open Dental has a up to date look and the features are non comparison to others. You would have to see for yourself. The ease of setting templates to your schedules, adding patients, viewing notes, creating reports, the list can go on and on. Cons This could be a server problem but we have a very large company and when connecting remotely from another location the system runs very slow. Review Source KP Kandhappan P. Used the software for: 2+ years ### "OpenDental is the best software out there" August 5, 2016 5.0 I have been using open dental for almost 12 years now and It comes across as the most configurable and customizable dental software.If someone couldn't figure out how to customise a flexible software could only be attributed to the lack of motivation or ability to put into good use, a strong workhorse Pros You name it -Once the modules are customised as per the Practices requirements then it is a breeze Has almost all the features any dentist could ask for and are upgrading on daily basis Cons Yes they have some features, which are in the process of being implemented through time Review Source KF Kathy F. Front Desk Practice Coordinator Medical Practice Used the software for: 1-2 years ### "Open dental is a good product " June 27, 2018 5.0 Pros Easy to use and understand. Easy to learn the functions. User friendly and color coded well. Easy to access all patient information with a few clicks. Cons Slow at times, and can be glitchy. Some functions have too many steps to get to hat you need to do. Review Source FP Frank P. Dentist Used the software for: 1-2 years ### "Very intuitive software in which more options are being added upon new updates. More bangs for buck" April 18, 2018 5.0 Pros Prompt customer services & technical supports. Very intuitive & regular updates in which more options being added. Cons I wish more graphic interactive modules being added to better demonstrate in clinical mode. Intra communication tools enabled. Review Source NK Neal K. Dentist Medical Practice Used the software for: Less than 6 months ### "Good software for price" July 8, 2022 5.0 Pros after 12 months don’t have to pay for software Cons Hard to use not as intuitive as dentrix Review Source Response from Open Dental Software July 12, 2022 Thank you for the feedback, Dr. K, and welcome to the Open Dental community! If there are aspects of the software that are challenging, we welcome more specific feedback, as we are always looking to improve our software and our free learning resources. We look forward to serving you and your practice. AS Althea S. Dental hygirnist Hospital & Health Care Used the software for: Less than 6 months ### "Very boring style" December 2, 2021 1.0 Pros That software has all a dental software needs. But, in very old and boring style. Ok to keep appointment, ok different coulors for different practices, ok for the dental situation view. But it s boring and old style regarding design and style. Cons If you need assistance, you’ll get it. They are always attendant and accomodating. Don t need to call them for hours, definitely a usefull quality Review Source TG Tori G. fronst desk Health, Wellness and Fitness Used the software for: 6-12 months ### "open dental review" April 24, 2019 4.0 Pros the software was very much like dentrix, easy to learn Cons you can not customize and integrate other certain software. Review Source HB Haylie B. Massage therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Confusing dinosaur program " February 21, 2019 3.0 Pros The drag and drop feature is nice. Note section in appointments Cons Overall confusing and not user friendly at all. Review Source JB Jennifer B. Office Manager Health, Wellness and Fitness Used the software for: I used a free trial ### "Open Dental" November 19, 2019 5.0 Pros Easy to use. All the information is easy to view from one patient screen. Cons Takes a bit of time to get use too, but what new software doesnt. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Price Review Source KS Kathy S. Office Manager Medical Practice Used the software for: Less than 6 months ### "We love Open Dental" November 28, 2016 5.0 We are a single dentist practice that converted in September. The conversion went smooth, the system is very user friendly. Anything that we can't figure out is easily and promptly answered by their support staff. Even on Saturdays and Holidays. Pros very user friendly yet has the capability to provide what we need. Cons Have not run across anything yet! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.