Coveo

Coveo for Customer Service & CRM


4 / 5
2 reviews


Average Ratings

2 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person

Vendor Details

  • Coveo
  • www.coveo.com
  • Founded 2005
  • Canada

About Coveo for Customer Service & CRM

Coveo goes beyond federated search to automatically recommend the most relevant content, in one unified results list, wherever it resides. Get started at no cost with the Free Edition and power Salesforce with self-learning search within minutes.


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Coveo for Customer Service & CRM Features


Coveo for Customer Service & CRM Reviews Recently Reviewed!


Used by internal and communities users

Feb 12, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: OOB Connectors to pull from variety of sources.

Cons: Package/ Version upgrade is sometimes hard and require a lot of time/ money investment

Overall: Good, specially their support team. Very helpful.

Coveo has been a good solution for our enterrise search solution

Oct 04, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Comments: Its been good with the support team and the product, we are now waiting for the new release to be live so that we can upgrade coveo.

Vendor Response

by Coveo on November 30, 2017

Hello Nikhil,

Thank you so much for taking time out of your day to write us a review. We are so pleased to hear your success with utilizing Coveo for Salesforce. You will be able to find any information regarding the latest version of Coveo for Salesforce on our site. If you ever have any questions or concerns, please do not hesitate to contact us directly at support@coveo.com.

Thanks so much,

Isaac Berzins
Social Editor - Coveo