AscendTMS

AscendTMS Logistics Software


5 / 5
125 reviews

Who Uses This Software?

Currently the worlds most popular TMS. 2270+ clients (brokers, carriers and shippers). The worlds only free system. No contracts. No installs. TRUE cloud based. Capterra's highest rated system.


Average Ratings

125 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month/user
  • Pricing Details
    Always free for <3 user (Basic Sub) $49pm for >3 users (Premium Sub)
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • AscendTMS
  • www.inmotionglobal.com
  • Founded 2002
  • United States

About AscendTMS Logistics Software

AscendTMS is the world's most popular TMS software (11,200+ active users), used by Freight Brokers, 3PL's, Trucking Companies and Shippers. NO upfront fees, NO license fees, NO support fees, NO contracts. They are 100% independent and NOT affiliated with any broker, carrier, or other transportation entity. Get instant TMS access from ANY device with NO installs, NO hardware, NO setup. Compare to TMW, McLeod, Mercury Gate, Aljex and other old legacy systems. AscendTMS has Capterra's BEST RATING!


AscendTMS Logistics Software Features

  • 3PL
  • Barcoding / RFID
  • Billing & Invoicing
  • Customer Management
  • Customer Portal
  • Import / Export Management
  • International Forwarders
  • Local Forwarders
  • LTL Management
  • Rate Management
  • Shipment Tracking
  • Truckload Management
  • Warehouse Management
  • Waybills
  • 3PL
  • Barcoding / RFID
  • Container Tracking
  • CRM
  • Cross Docking
  • Inventory Management
  • Job Management
  • Labor Management
  • Order Management
  • Purchasing
  • Scheduling
  • Shipping Management
  • Air Shipping
  • Bills of Lading
  • Container Shipping
  • Freight Shipping
  • Ground Shipping
  • Import / Export
  • Ocean Shipping
  • Parcel Shipping
  • Quotes / Estimates
  • Shipment Tracking
  • Warehouse Management
  • Demand Planning
  • Electronic Data Interchange
  • Import/Export Management
  • Inventory Management
  • Order Fulfillment
  • Sales & Operations Planning
  • Shipping Management
  • Supplier Management
  • Transportation Management
  • Warehouse Management
  • Billing & Invoicing
  • Carrier Management
  • Customer Management
  • Dispatch Management
  • Driver Management
  • Fleet / Equipment Management
  • Load Management
  • Order Management
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Shipment Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Driver Management
  • Driver Settlements
  • Fuel Card Management
  • Fuel Management
  • Load Optimization
  • Maintenance Management
  • Mileage Tracking
  • Quote Management
  • Recruiting Management
  • Routing
  • Scheduling
  • Trip Logs
  • Vehicle Tracking

AscendTMS Logistics Software Reviews Recently Reviewed!


Excellent Program for all levels of freight brokerage

Feb 16, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of Use, but a mobile version would help me to be in front of customers more often

Cons: I actually love everything about the software, but as you build there are a few features that I would add to give it an even better user experience, i.e. automatic e-mail notifications based on the status the user sets, mobile version, integrating contacts into all send load docs section

Overall: As a small business , this software gives me everything I need to process orders. It is easy to use and helps me keep track of my shipment statuses for my customers. I understand there is a section to add in my factoring email addresses into each order, but I am curious to know if I can just add an e-mail once and have it appear on all loads. i.e. my wife takes care of my accounting and instead of going in and adding her onto every account so she is copied, I would like to have her appear by entering her e-mail address once somewhere. If there was an alert or e-mail when a delivery date passes and a status is in transit, that would be helpful as well. There are a few little things here and there, but nothing major that I would change. I am a one man show, and would like to add a user, but me and my wife use the same login, and was wondering if a second user could be added at no cost. Otherwise at the moment this is great value. thanks for being my provider of choice. your team is exceptionally friendly. Bill Nofsinger is a great guy, energetic and a heck of a sales guy. You simplify brokerage software like no other, and I don't know why anyone else hasn't done this before. All the other programs I have used are not only more expensive, but much more complicated. Anytime you or your team is up here in Canada I'd love to take you out for a beer. All the best. Anthony Villa

Recommendations to other buyers: I already recommend this to everyone that is getting into the business. It is highly customizable and everyone wants something specific to them.

Vendor Response

by AscendTMS on February 16, 2017

Anthony - what a great review. Thanks for all the detail. We love that you love it!

The AscendTMS Team

Powerful and Efficient TMS Platform.

Feb 15, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Ease of Use, Fast Setup, VERY Cost Effective, Easy to customize workspaces for our own preferrences.

Cons: Lacks some features currently that can speed up or improve the steps needed for load management. Integration with tracking such as Macropoint. No automatic status notification updates for customers ie: Trucks on site, Loaded. Delivery, POD name. Dispatch team must use a few extra steps to do these.

Overall: We were searching for an new TMS platform to move our operations to from the legacy platform in use. After searching over 10+ platforms we decided on AscendTMS. Our decision was based on Features , Platform Scalability, Ease of Use, Training and Cost. Compared to platforms costing hundreds of dollars a month for single users with setup fees of $2000-$4000, Ascend could not be beat.

Getting a REAL WORKING Platform to try for FREE for 30 Days / not just a "sandbox demo" was the closer. Moving from a much more complicated TMS platform, we were up and doing orders within 20 minutes.

While much younger than many other platforms out there, new features are being rolled out on regular basis. It does lack a few things I would prefer from the load management side but from what I have been told by their customer service team many are in development for early 2017.

For small / midsize carriers / 3pl Logistic firms this platform really cannot be beat. It an excellent balance of features and cost effectiveness. We have no complaints or regrets in committing to this Ascend at this time. Once the new features roll on I have no issue changing my 4 stars to 5 stars for Features and Functionality.

Recommendations to other buyers: Its a great product overall. If you have no TMS platform currently--Ascend is an absolute winner...you will not be disappointed. IF your coming from a mature/legacy program that has many of the integrated features you may find yourself wanting more. BUT that should not be a deterrent from giving Ascend a serious look. Especially if looking for a Cloud based system that is built on the latest software code. For the cost effectiveness / lack of contract commitment to features it has it really is a great product.

Vendor Response

by AscendTMS on February 15, 2017

Greg - thanks for the amazing and detailed review. We truly appreciate it.

The AscendTMS Team

Feature-rich, but somewhat clunky and time-consuming.

Feb 15, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Ascend tries to be many things, with a host of integrations from DAT load board to Triumph Business Capital for factoring. There is a lot going on and for the most part, the software does its job. The address auto-populate feature is very helpful when entering new addresses. That is sort of where the positives stop for me.

Cons: There are simply too many steps to go through to enter and dispatch a single load. Instead of having everything on one screen to be entered quickly, you have to fill out one screen, click to go to the next screen, click to go to the next screen, all for one load. It simply took me too much time. I ended up switching over to Trucking Office (I am a smaller operation) and the difference in time spent dispatching was very noticeable. All in all, it was not bad software, just did not work out for me. There are also minor glitches with the formatting of the website interface that bugged me, like text running outside of a box, just little aesthetic touches that were distracting.

Overall: Since the software integrates with other offerings, I ended up signing up with Triumph Business Capital for factoring (because they were integrated) and Triumph has been great.

Vendor Response

by AscendTMS on February 16, 2018

HI Daniel, it looks like you just had a BASIC subscription to AscendTMS and so you didn't get "all the goodies" you needed. If you want all the bells and whistles in AscendTMS you need to upgrade to the PREMIUM subscription for just $49.

Once you get a PREMIUM subscription - you will see that ALL of your needs will be met, from driver payroll and full accounting to IFTA reports and load tracking etc.

Thanks for the review.

Exceeds all of our expectations

Nov 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EASE OF USE - ADDING CARRIERS, CUSTOMERS, USERS IS A STRAIGHTFORWARD PROCESS

MOVING BETWEEN TASK IS SIMPLE AND EASY. THE ACCOUNTS RECEIVABLE AND ACCOUNTS PAYABLE DATA IS LINKED DIRECTL WITH QUICKBOOKS ON-LINE - SAVING DUPLICATE ENTRY WORK . System now has a Commissions option which will save even more time when dealing with our Sales Agents.

Cons: No real issues, we would like to see a little more ease in entering our carrier invoices into the system as we currently enter one and start over - system would be a little easier if it returned to you the original page you were on when a number of carrier invoices are being entered at one time.

We also find not having ability to audit activities by users is an item that must be addressed.

Overall: Low Cost - High return on productivity for my staff.

Vendor Response

by AscendTMS on November 16, 2017

Thank you, Rick, for the awesome review. You guys are amazing!! The AscendTMS Team

Good experience, above average

Dec 24, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's complex and includes a lot of very useful tools for running your logistics. Loads that come thru this software are already build and it does offer a lot of information regarding the shipper and delivery location and calculate the distance between them instantly. You also have a feature to send tracking message to your drivers which I find very useful. It's fairly comfortable for doing logistics part of work , I gave it 4 stars because it's great for passing all the information about business you have done to accounting in no time and effortless.

Cons: Even though it's a great software, it's not perfect, there are some things that I wish would work differently for more efficient workflow. Every time you sort your loads and yo go into a random load and then you go back to all the loads, your sorting preference is lost and you have to do it again. Other thing is every time you need to go into check calls to see if there is anything in there you need to pay attention to, you are again going back and forward for no reason. A big improvement would be possibility to open your check calls in a separate window.

Overall: It improved a lot our way of doing business but there is some more work for developers which I hope they will complete soon and we can enjoy this great app, I like the concept, I think it can become better and hope it will.

Vendor Response

by AscendTMS on December 27, 2017

Maxim, thank you for the amazing review. The AscendTMS Team.

Solid product backed by good people

Feb 14, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The price is outstanding, particularly for the capabilities of the product.

Cons: AscendTMS doesn't yet rise to the level of a full-featured software package for a trucking operation...but it's getting closer every month. Given the cost and Software as a Service model we aren't really expecting all the bells and whistles of a high dollar package which resides on our own server.

Overall: For the price we couldn't expect a better product. InMotion Global is highly responsive to our needs, has expanded the capabilities of AscendTMS significantly since we started using it, and continues to roll out new features regularly. AscendTMS is stable, reliable, affordable, and is working for us at our present level of need. We can't wait to see what new capabilities they roll out next.

Recommendations to other buyers: Check it out thoroughly. If you're running a small operation this could be exactly what you're looking for.

Vendor Response

by AscendTMS on February 15, 2017

Hi John. Thank you for the very kind review. You are right that we add new features every single week and month. Everything we add is ALWAYS free to subscribers.

The AscendTMS Team

Capterra loader

The heart of our operation

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to create payroll reports and export invoices all based on the original load information.

The ability to search a load number based on the BOL, VRID, or whatever number was entered at the loads origination.

The ability to customize the columns while viewing loads.

The ability to send invoices with POD's and Confirmation Sheets attached

Cons: The invoices imported to QB do not contain the description data from the invoice in Ascend. Other than that, the software seems to be bulletproof.

Overall: Ascend has given me the confidence to grow my business and not get lost creating invoices, payroll and organizing drivers.

Vendor Response

by AscendTMS on November 02, 2018

Joe - thank you for your AMAZING review. We will continue to keep adding the features you want and need!

The AscendTMS Team.

A new user, implementing a TMS to a broker start-up

Feb 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The brokerage business is not complex, it involves arranging freight transportation. The details are important and many however and to build a brokerage that will grow and increase in value a solid--not complex--TMS is required.

First of all, Ascend TMS is in the cloud. No need to invest in and manage (and worry about) a server. And brokers can access it anywhere they have an internet connection.

Second, simplicity. I've been in this business over 40 years and the intuitive features of AscendTMS appeal to my sense of KISS--keep it simple stupid. With the challenges inherent in arranging transportation today, simple technology allows me to focus on the more complex issues of people, customers and carriers.

Third, you can start for nothing. Zero. Nada. Gratis. No credit card is required and you can literally be on the TMS and working right away. Perfect for the start-up broker. And as you grow the cost is $49/user--3 user minimum. And, no lengthy and punitive contract to sign. And no minimum term.

Fourth, it's feature rich for a TMS. Need a rate engine? It's included. Document management--included (go paperless, it's 2016). Cell phone tracking of drivers? It's in the system. No need to go to outside vendors. Get the reports you want. If you don't see a feature you need, let Ascend TMS know and they try to get it for you.

All in all, Ascend TMS offers incredible value. And developing, marketing and servicing the TMS is their only business. Not a load board company. Not a 3PL. Just a TMS company, in the cloud.

I'm looking forward to a long, mutually beneficial relationship with our Ascend TMS and will update this review after getting a few quarters under our belt.

Vendor Response

by AscendTMS on February 09, 2016

Steve - thanks for the amazing review. I wish you lots of luck (and PROFITS) for your brokerage business. AscendTMS will help you get there!

Up and coming, but great support. They always answer the phone.

Mar 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of Use & customizability are key in my line of work. I can control my own views and also can reach someone every-time I try to get tutorials when needed.

Cons: I think there should be a 24 hour support line. Also, the system tends to go under temporary construction quite a bit at times of the day I can't afford it to. I will say the frequency of this has certainly decreased in recent months.

Vendor Response

by AscendTMS on March 21, 2018

Daniel - thanks for the amazing review. Yes - we we're adding so many new customers every day (were are at over 13,300 customers as I write this) that we had to quadruple our server capacity and our horsepower (again!!!). That's why you've noticed significant improvements in AscendTMS response times and speeds. Again - thanks for the amazing support from you and your entire team, Daniel!

Overall, I give this 5 star rating

Feb 14, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Continually creative ideas, cutting edge innovation, outstanding customer service

Cons: Takes too long to build loads; too many panes to navigate

Overall: There are so many great features that come with this TMS system that I really cannot believe that the cost is LESS than half what my previous TMS system was.

The biggest thing about this system that hampers my "ease of use" rating is in regards to how easy it is to use for people that are not familiar with TMS software. I have dispatchers that will not use this system because of the time it takes to create a load, and the several different panes of information required to completely build a load.

Other than that, customer support is awesome. I have asked questions, and I either get a resolution, or customer support will actually work on resolving the issue for me. I feel like an actual paying customer here!

I would welcome anyone to this software, even though I recognize it is currently something that I believe gives me a niche tool in the transportation market. I have actually suggested this to two other companies already, and will continue to do so as long as AscendTMS and inmotionglobal continue to treat me with great service.

Recommendations to other buyers: Overall I still give this 5 stars even with the single con listed.

Vendor Response

by AscendTMS on February 15, 2017

Brock - amazing review. Thanks. Regarding building loads...our EXPERT VIEW goes live this week...it does EVERYTHING you experts asked for. Enjoy!

The AscendTMS Team

Awesome

Jan 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: User friendly - Easy to learn an navigate through each tab.

Easy to correct errors

Easy to find a particular tab or info you need to find in a timely manner

Easy to upload documents

I like the fact that frequently used info can be saved in the system and doesn't have to be retyped

Cons: Too many taps - I feel like all this could be put in one page... just scroll down

Deleting attachments can be quite an undertaking - It should be a 1 click delete button

Tab for inputting load info ie address, should be the same as the one we use for inputting the pick up and delivering times when adding a new load

Best TMS on the block

Nov 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All the features that DAT, Truckstop, and all the other TMS software are offering at extra charges are included with your subscription.to Ascend. You get Texting, Tracking, Quick Books Integration, 50+ load boards posted to, and much much more. IT is quick to fix an issue, if you have a feature you would like to see added, done.

Overall: It saved us time, money, employees, and made our profits go up.

Vendor Response

by AscendTMS on November 29, 2017

Thanks, Kris! We appreciate the kind comments and awesome review. The AscendTMS Team

Extremely Valuable

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is crafted by industry professionals who know what you need to succeed as a dispatcher, truck driver, owner operator, fleet owner or as a broker. They continually look for ways to improve the system and they resolve any issues quickly. I have only had to reach out for assistance a few times, but when I do the team at AscendTMS is always quick to respond with helpful info.

Cons: About once every 3 months, the software will go down for about 15 minutes. This is always a very short disconnect and is always back up and running shortly. For the price and the amenities, I barely feel justified in mentioning this little hiccup.

Overall: This software does EVERYTHING I need it to do to run my company. It will probably do all you need it to do as well.

This software does it all! efficient and easy to use!

Feb 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: You can use this easily if it is your first time or if you are a seasoned professional> Highly recommended whether you are a one-man operation or have several employees.

Cons: still looking for one it does just what I need as we grow, there is a good chance we will find the cons as all do when expanding we are confident they will work with us to find a solution to whatever problems may arise.

Easy, flexible, inexpensive & quick online TMS software - great Value!

Nov 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: AscendTMS is super quick to get started, and very straightforward to use. Most of what you need to do is very intuitive and quickly accessible. Most information (for loads/carriers/etc.) is presented in one screen or with menu-driven pop-up windows - no annoying switching to multiple screens. It's very responsive.

While some other companies require days if not weeks to set up demos, and can cost huge amounts of money, getting started LIVE with AscendTMS took only a matter of moments and was FREE!

The help system seems quite comprehensive and includes video tutorials as well. They even have daily live help/demo sessions with their support team.

The cost vs. benefit value proposition can't be beat. (Free for basic features; enterprise level features.) Seems to have comprehensive features that most companies would require, whether shipper, carrier or 3PL broker. Surprisingly full-featured for the minimal cost.

From what I gather, they seem to be continually adding new features. This is not a stagnant product, but continues to evolve.

I would definitely include this in your short-list of TMS software to try out. I think you'd be hard-pressed to find other software that is so easy and free to try, and that has so many features.

Vendor Response

by AscendTMS on November 20, 2017

Mark - it's customers like you that drive us forward. Thank you so much for the amazing review! The AscendTMS Team

Very good software at an affordable price

Jan 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I have been using Ascend TMS for just over a year now, and it has really made my keeping up with loads and posting them so much faster and easier. I can keep track of loads by status and that makes checking on carriers a lot faster. I keep a paper trail as well but that is my personal preference, you could go just about paperless if you want to. So many benefits to keeping up with accounts receivable an payable. Very short learning curve to get everything figured out on the best way to use.

Capterra loader

We love it!

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The easy of use and integrated database this software provides is great!

The ability to customize carrier profiles, location information and line items for invoicing make this

program top notch. Also available support is great!

Cons: Desktop software is excellent I would like to see the app and mobile sites run more smoothly.

Overall: We've been using this software for almost 3 years now and have had nothing but good experiences with updates and available support. Features are well thought out and function well. Would definitely recommend!

Love This Software

Feb 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The simplicity of it, no major instructions to read to understand it.

Cons: That i had to wait all this years for it to be available, wish you where here sooner, save us a lot of work.

Overall: We love this software, very simple to use and always improving by adding more features. Ascend has kept our paperwork to a minimum and keep our payroll straight as well. I personally like the color patterns, easy to see by the colors the status of the load. Easy to use and manage. Great job!

Recommendations to other buyers: Try it, you will see that is a great software that will help your company

Capterra loader

awesome tracking software to keep your transportation company all under one banner

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to put each load in and track all your drivers in one place. Then the ease of sending in the accounting piece to the factoring company is very useful. I like the ability to find thousands of companies and addresses already loaded and made the accounting and load building process much easier.

Cons: The templates are not very easy to set up and implement. Easier to just build each load. Entering and updating your trucks is a bit time consuming, but once done is good. Editing loads is a bit tricky too but can be overcome.

Overall: one place to see entire company and keep trucks under one place.

Great Software

Feb 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use and the price for everything that you get

Cons: can not customize it to what you need

Overall: We used another dispatching software when we started our business but it did not have everything that we needed to be successful. One day my boss sends me an email to checkout Ascend. WOW! We switched that day. Everything that you get for the money is unbelievable and they are adding things all the time. You will not make a mistake by using Ascend

Vendor Response

by AscendTMS on February 15, 2017

Sam, your great review is greatly appreciated. Thank you!

The AscendTMS Team

Capterra loader

Do More For Less

Nov 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We love how this software is designed for asset based AND brokerage companies. We are also able to streamline the order process all the way through invoices with compatibilities with Quickbooks.

Cons: Too much data left unarchived can really bog down the speed of the software. We sometimes find bugs, but the development team is quick to fix.

Vendor Response

by AscendTMS on November 29, 2017

Thanks for the amazing review, Eric! You guys are amazing. The AscendTMS Team

Good Software

Mar 23, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I would give it 5 stars, but the one thing it's missing is maintenance reports for trucks. If that could be added, then I could see it being a great software program

Cons: It does not allow you to keep certain reports on you fleet like Trucking Office does. We have signed up for Premium, but those reports are not there. We will have to keep using Trucking Office until then.

Vendor Response

by AscendTMS on April 06, 2018

Thanks for the amazing review, Thomas. It is greatly appreciated and it's very meaningful to the AscendTMS team here to get positive feedback. Let us know if we can do ANYTHING MORE for you. You are a valuable part of our success here.

It's Great!!!

Feb 24, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is pretty easy to learn, especially with the help of the videos. I also love the Insta Rate feature, and the new accounting feature! I love the fact that you can suggest features, so it's like you're helping mold the software for your needs.

Cons: The biggest problem is the support staff hours, but it's manageable. I've also experienced some pretty rude and degrading staff while I was trying to get help.

Overall: Software is quick and easy to use, I love that you don't have to download anything! The video tutorials are the best, makes it really easy to understand how to work the program. I would recommend it to anyone!!

Recommendations to other buyers: It's great, but I have suggested some features, just to make less clicks for certain areas. I still love how you allow suggestions, that's the best!

Vendor Response

by AscendTMS on February 24, 2017

Hi Brain - thanks for the 9 out of 10 review. For support, you will get an immediate human on the phone during regular business hours. After hours support is provided within 1 hour of your message being left.

Again...thanks for the awesome review.

The AscendTMS Team

OVERALL , A VERY USER FRIENDLY TMS SYSTEM.

Jan 18, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: STRAIGHT FORWARD, CLEAN AND SIMPLE INTERFACE . LIKE THE FACT YOU CAN ACCESS IT FROM PRACTICALLY ANYWHERE AND ENJOY THE SAME FUNCTIONALITY EVEN ON A CELL PHONE

Cons: * NO CARRIER ON BOARDING INTERGRATION

* LOAD REPORTS- SHOULD NOT HAVE TO RE-ENTER SEARCH CRITERIA EVERY TIME YOU BACK OUT OF THE SCREEN , A SEPERATE WINDOW WOULD BE AWESOME.

* DELAY AND RE-SORT THAT OCCURS WHEN POSTING LOADS TO LOAD BOARDS FROM WITHIN THE SOFTWARE NEEDS TO BE REMEDIED.

* ON LOAD REPORTS, WE NEED TO BE ABLE TO SEE CARRIERS PHONE #'S IN THE EXPORTED EXCEL SHEET

Capterra loader

Truly Magical Software! They have main-streamed this in a BIG BIG way!

Nov 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How simply easy it is to use!

Cons: Nothing really bad to say. It has some quirks, that could make it run a little more efficiently, but what doesn't?

Overall: You name it, I get it!

Vendor Response

by AscendTMS on November 17, 2017

Thanks for the great review, Chad. You guys are awesome. Please keep spreading the word about AscendTMS! The AscendTMS Team.

EASY, HELPFUL, FASTER WAY TO SEND THINGS TO CARRIERS

Jan 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I LIKE THAT IT IS EASY TO FOLLOW. ITS EASY TO SHOW PEOPLE HOW TO USE IT WHEN TRAINING. I ALSO LIKE THAT IT SAVES THE LOAD WHENVER YOU HAVE TO GO OUT OF IT THAT MAKES IT ALOT EAISER TO SAVE AND GO BACK IN.

Cons: SOMETIME IT FREEZES. WHENEVER YOUR PUTTING IN THE DELIVERY PLACES IT MAKE THE FIRST STOP ALWAYS APPEAR AND YOU HAVE TO GO IN IT AND CHANGE THE NAME AGAIN. IF YOU DO NOT RELIZE IT DID THIS IT WILL SEND WITH ALL DELIVERY ADDRESSES BEING THE SAME WHEN ITS NOT. THIS HAS HAPPEND TO BE EVERY TIME UNLESS THE ADDRESS IS ALREADY ADDED.

Easy to use and getting better!

Feb 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and reporting.

Cons: Seems to be asset carrier focused, but they are making changes often to support the brokerage model.

Overall: I started working at a new brokerage and they were using KeyPoint. We needed a solution that was easier to use and more visible. We researched quite a few options and decided on Ascend for a few reasons. First would be the ease of use and the simplicity of the system. It makes training simple as everything is very self explanatory and they have plenty of tutorial videos to watch, if you don't understand something. More importantly the team at Ascend was always willing to hear and issues and complaints and then actually work towards solutions. So to sum up the experience, we are very happy and every time there is a release, it seems they are making the software even more effective and efficient. We have no plans of changing systems as we grow and have 30 people using the systems every single day.

Recommendations to other buyers: Continue to develop CRM solution within the system.

Vendor Response

by AscendTMS on February 15, 2017

Bobby - thank you so much for your very kind and considerate review. It is greatly appreciated. Enjoy AscendTMS!!!

The AscendTMS Team

Best TMS For Fraud Mitigation

Dec 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Overall Ascend is great - but it truly stands apart when moving freight because it provides real-time fraud alerts on the carrier and drivers you use.

Overall: We really need to be assured that fraud was mitigated for high value loads. It was. It's amazing.

Vendor Response

by AscendTMS on December 04, 2017

THANK YOU. Your review is inspiring and appreciated. We do everything we can to keep our thousands of customers happy and on the cutting edge. Thanks so much, The AscendTMS Team.

Top of the Line

Feb 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Always adding new features.

Overall: This is a " one stop shop " as a freight broker,it has everything that you need.

Also if you request a particular feature,they will add it for you.

Vendor Response

by AscendTMS on February 07, 2017

Kenon - thank you so much for the 5 star review. Please spread the word! Best wishes.

The AscendTMS Team

From a start up to a big business you cannot go wrong.

Jun 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is user friendly, and if you need to reach someone they are always available. That's big because in today's world customer service has gone down. Not with Ascend!

Cons: None to report. I really have nothing bad to say. I guess it would be nice if they added a CRM and a full accounting system. Not their focus, but with such a great TMS I bet those products would be awesome as well if they rolled them out.

Vendor Response

by AscendTMS on June 06, 2018

Steven - thanks for the amazing review. It's truly appreciated. We will continue to give you A+++ service for our A+++ TMS software. :-)

Great! Super easy and efficient!

Dec 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the easy access to the load board, how easily loads are moved throughout the pipeline, and the over all look of the software.

Cons: I wish there was a way to pull up reports, and then go back to the screen they were filtered on. I hate that I can filter out a specific report, and then if I want to go back to click on another load, the search fields are wiped clean.

Overall: It is so easy for my team to use! It looks good, and it makes everything very simplistic but at the same time caters to our needs!

Vendor Response

by AscendTMS on December 06, 2017

Fantastic review, Samantha. Thank you so much. The AscendTMS Team.

All ways Available

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The easy accessibility of the web page and 24/7 assistance with great attitudes.

Cons: Loading process, sometimes takes a few moments

Overall: Always great and they keep me informed on market/ page updates.

It is user friendly.

Jan 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Again it is user friendly. You do not have to jump through a lot of hoops to get the information you need. The information can be easily updated.

Cons: The information would be more easily found if it was all in alphabetical order. Also it would help if dates were in chronological order.

Overall: AS Safety Director of SEC Transportation Inc I can easily find driver information such as all active and inactive drivers. Also I can get information on our trucks and trailers including if it is company oned equipment or owner/operator equipment.

I use Ascend TMS on a daily basis. It is very user friendly and has a lot of valuable features.

Dec 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ascend TMS is very user friendly and the ability to quickly transfer use from the office to home makes it an easy choice for our company.

Cons: I don't have any complaints about this software. I would like to see a feature added where you can change the status of the load by right click selecting on the load board instead of going into the load each time you want to change the status of the load.

Vendor Response

by AscendTMS on December 08, 2017

Thanks for the amazing review. Please keep spreading the word. Thanks again. The AscendTMS Team.

Awesome

Nov 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of moving from shipment to accounting and being able to maximize my time with that speed and quick viability.

Cons: Just a few customization things but that is just because I am using program not as it was initially intended. Understand they are working on intermodal parts to add to AscendTMS so look forward to continued growth with this program.

Overall: Money management is optimal.

Vendor Response

by AscendTMS on November 16, 2017

Thanks SO MUCH for the great review, Matthew. We truly appreciate your kind words. The AscendTMS team.

Capterra loader

Great TMS Software!

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fantastic and easy to use one stop site for building, managing and keeping track of loads on the road.

Cons: Website works fine on my mobile, but would love to see a mobile app for Ascend to make building loads on my phone easier.

Overall: I have been using Ascend for just under a year now and have loved it. It really helps simplify my day and keep things moving. From building loads to making check calls, Ascend helps keep me organized. I would highly recommend using Ascend, you will be happy you gave it a shot!

Excellent!

Feb 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very up to date! Very quick and user friendly! Has a lot of different ways to classify everything, and always get a very quick response when need help!

Cons: Haven't found a bad part about it yet!

Overall: Very up to date! Very quick and user friendly! Has a lot of different ways to classify everything, and always get a very quick response when need help! This is great software and very excited to get organized and on the same page with it!

Vendor Response

by AscendTMS on February 28, 2017

Hi Sam - thank you so much for your kind review! Go DCI!!!

The AscendTMS Team

This has made my work load a lot better

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software had made keeping up with every load so much easier, and faster. I can just pull up a load by load number search for a carrier by many different searches. Verifying a carrier is so easy and keeping track of each carrier has proved to be great.

Fantastic

Jan 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've used and researched quite a few TMS in the past and I chose ASCENDTMS, hands down, over any of the others. The program is very user friendly, the support staff is amazing and the overall analytics meets my operational needs.

Cons: Cost! With each user having individual access, it gets pretty expensive. I wished that ASCENDTMS utilized a discount tier system.

Overall: Operation efficiency and report analytics at my finger tips.

Easy to use and set up.

Dec 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Constantly adjusting to meet customer needs.

Easy, user friendly software.

Access anytime, anywhere.

GREAT customer service.

Cons: I wish we were able to customize the invoices a bit more, and if there was a tab for each load where we could just have extra information/notes that were easily accessible and searchable.

Vendor Response

by AscendTMS on December 05, 2017

Robin - thanks for the great review and your ideas. Please keep them coming. Again - THANK YOU so much. The AscendTMS Team.

Easy to use and powerful features

Nov 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cloud based service and the fact you can receive technical support almost immediately . It handles every aspect of our business from booking loads to entering bills.

Cons: That your load board can not be viewed as a calendar only a spreadsheet view. I wish I could permanently remove some of the items off the dashboard.

Vendor Response

by AscendTMS on November 29, 2017

Thank you so much, Tom. We truly love to get such great feedback and comments. You are awesome! The AscendTMS Team

Capterra loader

Ascend TMS Great Software

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The constant updates of code. They don't stay stagnant, they're always improving their product.

Cons: I do not have any complaints. This is the reason we use their software.

Overall: We do around 7 to 8 million in sales and will continue to use them as we grow bigger.

Great software, easy to learn.

Jan 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The load management system works great. It's very easy to quickly switch back and forth from load to load.

Cons: My biggest issue with it is looking up a carrier you are not set up with or putting a carrier on a load. if you type the mc quickly the system either will not find it or select the wrong carrier. we have been having to delete one number then reenter it so the system pulls up the right company.

excellent, very user friendly.

Feb 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to input information, great at calculating miles, fast, overall Excellent quality and very user friendly.

Cons: needs more options for organization on fuel reports, will be graet to have it work with fuel servers such as efs, fleetone, etc.

Aslan Logistics Services, LLC review

Feb 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and a lot of functionality.

Cons: None

Overall: Ascend TMS is always engaged in making their software better and more user friendly. Moreover, they are very interested in hearing from their customers as to how they can make improvements.

Recommendations to other buyers: No

Vendor Response

by AscendTMS on February 15, 2017

Wonderful review. Thank you so much, Victor!

The AscendTMS Team

Excellent TMS...Fast and gets the job done from start to finish...Easy to and self explanatory

Jan 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: One click factoring to Triumph Budiness Capital to get our money fast and keeping track of driver pay

Cons: I can't think of any cons as of now...They're always adding some new and better to make our jobs easier and more efficient

Fantastic Product

Feb 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Normally it's all about the little things in life. The "load status" column that's color coded on the left side of the screen allows me to keep track of loads in an organized manner. I am able to customize that to our liking.

Cons: A lot of times when going through the "doc management" tab it takes long for it to load when going from page to page.

Overall: I use AscendTMS on a daily basis dispatching a small but developing fleet of trucks. The ease in which AscendTMS allows me to organize loads, manage a driver roster, and keep paperwork straight is second to none. I would highly recommend AscendTMS to any business or entity seeking an economical dispatch system.

Vendor Response

by AscendTMS on February 15, 2017

Josh - thank you for your super kind words. We will pass this on to the team. The speed of Doc Management is purely due to image size. Try using smaller image files.

The AscendTMS Team

Very easy to use and train on. The Videos are very helpful!

Dec 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to track loads that I need not every load I dispatch. Training outside agents. I get them set up and have them watch a few videos give them a little help when needed. but really the training video's take a lot of time off my plate

Cons: Having to buy credits every time.

Overall: Quality TMS service without paying thousands of dollars

Vendor Response

by AscendTMS on December 19, 2017

Brian - than you for the AMAZING Review. The AscendTMS Team.

Excellent program easy to use

Aug 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ability to customize it. Driver pay and commission management. Auto saving when I change load status

Cons: Just when I'm not in an area with internet access I can't do anything. Would be nice to have a local section that would upload when back on the internet

Overall: Everything in one central application

Vendor Response

by AscendTMS on August 07, 2017

Tom - thanks for the great review. It's people like you that drive us to excellence. Thanks, again!!

Capterra loader

It's a great TMS. With other companies, we had to commit to long contracts with huge payments up fr

Dec 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I've been searching for a cloud-based, easy to use TMS for 10 years now, and I've sat through demos of all the leading providers. AscendTMS was the first company to make it ridiculously easy to sign up, try it out, onboard, and continue to use their product. It fits our needs perfectly.

Vendor Response

by AscendTMS on December 19, 2017

Matt - thank you for the great review. We truly appreciate it. The AscendTMS Team