--- title: "AscendTMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is AscendTMS the right Transportation Management solution for you? Explore 367 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/reviews/" page_type: "reviews" language: "en" --- AscendTMS 4.9 (367) [View alternatives](https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of AscendTMS Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews JK Jullisa K Freight BrokerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 6-12 months. “It’s designed in a way that actually supports how you run your business day to day and it's been a very cost-effective solution for running operations efficiently.“ March 31, 2026 LA Lorenzo A Founder and CEOTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 1-2 years. “It doesn't integrate with my factoring company OTR and EPAY Manager (I might consider Triumph in 11 months)“ June 17, 2026 LR Luis R CEOLogistics and Supply Chain, 11 - 50 employeesUsed the software for: Less than 6 months. “I really recommend AscendTMS to everyone that are in the need to keep you book of business organized, and if you need to crate invoices and other documentation, this are the perfect software to send and received e-signature in on platform.“ November 15, 2025 CS Craig S Director of Sales and OperationsLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 6-12 months. “Not able to have multiple ascend screens open at the same time with different filters.“ November 8, 2023 MN Mike N General ManagerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 1-2 years. “Great! If we need to do something different most of the time Ascend has a way to do it and if they don't they integrate with someone who does.“ April 15, 2026 JN Jacob N AL Operations ManagerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: Less than 6 months. “If you don't have some sort of carrier setup integration, i.e. RIMS or some similar service, the uploading of documents can be tedious as you can only upload one doc at a time.“ December 14, 2022 MN Mike N General ManagerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 1-2 years. “Ease of use and integration to the most important websites to be able to accomplish what a new Broker needs to succeed.“ April 15, 2026 KR Kyle R Director of Sales and OperationsLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 6-12 months. “Not having multiple tabs to work with is my only complaint“ November 8, 2023 ## Showing most helpful reviews Showing 1-25 of 367 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jay V. Managing Director Logistics and Supply Chain Used the software for: 6-12 months ### "Ascend Rating. " April 30, 2026 5.0 I have been very pleased with everything so far. I also enjoy getting to know the all the different employees' jobs and functions. They are still small enough to care but large enough to matter. Pros I love that every time we go to upgrade or integrate, Ascend can accommodate. I also enjoy the staff I have worked with. Cons Not much TBH. They pop up on all my social media platforms all the time. Im sure that's A.I. but can be annoying. Alternatives considered [Turvo](https://www.capterra.com/p/180847/Turvo/) Reason for choosing AscendTMS The cost and customer service was much better. Review Source Response from InMotion Global May 6, 2026 ABSOLUTELY AMAZING!!!!!!!! Thank you ♥️ JK Jullisa K. Freight Broker Transportation/Trucking/Railroad Used the software for: 6-12 months ### "The Best TMS!" March 31, 2026 5.0 Ascend TMS has been a great system to work in — very user-friendly with strong integrations that actually support day-to-day operations. The training resources are top notch and always available when you need them. I also want to highlight \[sensitive content hidden\] , my rep, who consistently points me in the right direction and makes sure I’m getting the most out of the platform. That level of support makes a big difference. Overall, it’s been a solid tool for running and growing operations efficiently. Pros What I like most is how everything is connected throughout the entire lifecycle of a load. You enter the information once, and it flows seamlessly across dispatch, tracking, and reporting, which makes it much easier to stay organized and efficient. The ability to run reports and have clear visibility into operations is a big advantage, and the integrations really enhance the overall functionality of the system. It’s designed in a way that actually supports how you run your business day to day and it's been a very cost-effective solution for running operations efficiently. Cons I haven’t run into any major issues. On the rare occasion I’ve needed help or had a question, support has been readily available and very responsive, which makes a big difference. Alternatives considered [TMS.AI](https://www.capterra.com/p/153047/Rose-Rocket/)[Alvys TMS](https://www.capterra.com/p/249961/Alvys-TMS/)[Freightview](https://www.capterra.com/p/136895/Freightview/)[Truckbase](https://www.capterra.com/p/10002334/Truckbase/) Reason for choosing AscendTMS Ascend stood out because of how everything is connected across the full lifecycle of a load. The ability to enter information once and have it flow through dispatch, tracking, and reporting makes a big difference in efficiency and accuracy. Combined with the integrations and accessible training, it felt like a system designed to support real day-to-day operations, not just individual tasks. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) I switched from Keep because I needed a more robust, all-in-one system built specifically for transportation. Ascend gives me better visibility, stronger integrations, and allows me to manage the entire lifecycle of a load more efficiently. Review Source Response from InMotion Global April 7, 2026 This makes me smile! AMAZING!!! SN Shawn N. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Good For What You Pay" May 30, 2020 3.0 Overall the TMS allowed me to get up and running, but as we continue to grow, we've reached the point of needing to find a TMS that fits our needs. This is a great startup TMS, but realistically anyone who does over $1 - $2 mil in rev will outgrow the TMS fast. Pros This software allows you to get up and running fairly quickly, customer service is good when they are open and you can reach someone to talk with. They always seem to be doing updates which is a good thing I suppose. Cons Your always told their doing updates which is a good thing, there is never any type of notice when changes are made, what the changes are that are being made, and if you work on the weekend you can't reach anyone. Today particularly systems are down, been down for over an hour, can't reach a single person for support, help, and prevents you from doing your very basic freight functions. As a business owner, paying hourly employees, independent brokers can't help their clients and customers, this snowballed very quickly and go out of control. Would be nice if we knew what changes were done, when support tells you they will submit a change and get back to you when the change will be done that there was follow through, that you could get support when needed, and have help as the system can be clunky and super temperamental at first. Especially with being a premium user. Review Source Response from InMotion Global July 25, 2020 Hi Shawn - thanks for the review. YOU MIGHT WANT TO CHECK YOUR INTERNET CONNECTION. In the last 5 years years we've been down for less than 44 minutes TOTAL. So, I don't think it was AscendTMS that was down, it was likely your Internet connection. Regarding size of our customers, our largest customer is a $9 billion distributor with 360 DC's and 3 separate logistics offices in North America. So, we can definitely support both the biggest logistics operations as well as the smallest operations like yours (hopefully you'll make it to $9 billion one day, too . We are glad you're using AscendTMS, Shawn. We'll keep adding more and more features - AND WE'LL CONTINUE TO BE THE HIGHEST RATED TMS SOFTWARE ON THE PLANET!! LA Lorenzo A. Founder and CEO Transportation/Trucking/Railroad Used the software for: 1-2 years ### "The only TMS that is truly "Start here, Scale here"" June 17, 2026 5.0 10/10 for lack of better words. The system itself flows easily, the automations are just as good if not better than others I have used and the team really cares about their clients. Pros The affordability doesn't come at a loss of service. since day one I have been getting hands on support and guidance. Cons It doesn't integrate with my factoring company OTR and EPAY Manager (I might consider Triumph in 11 months) Alternatives considered [Descartes Aljex](https://www.capterra.com/p/215165/Descartes-Aljex/)[ITS Dispatch](https://www.capterra.com/p/106760/ITS-Dispatch/)[Broker PRO](https://www.capterra.com/p/106759/Broker-PRO/) Reason for choosing AscendTMS Pricing and the communication when comparing the two. Switched from [Vektor TMS](https://www.capterra.com/p/10014344/Vektor-TMS/) Too expensive and the support was well below average. Review Source Response from InMotion Global June 21, 2026 SIMPLY FABULOUS! Thank you! JP Jasper P. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Best Value TMS with Full Functionality!" August 27, 2025 5.0 This team & product is great. As I mentioned, I shopped for several weeks before deciding on Ascend, and I have zero regrets. Pros The software is a breeze to use! I shopped several TMS systems for my company & AscendTMS stood out for several reasons. It’s fairly priced, great value, easy integrations, etc. The list goes on & on. Their customer service team is phenomenal as well. Cons I have no issues with Ascend. If you’re a new broker or dispatcher, this is an excellent choice for your TMS. Switched from [TruckingOffice](https://www.capterra.com/p/122284/TruckingOffice/) Better value, better support, way more features. Review Source Response from InMotion Global August 28, 2025 Juat wow Wow WOW!!!! Amazing! Thank you so SO much! CA Chad A. Owner Logistics and Supply Chain Used the software for: 2+ years ### "A+ Service!" February 11, 2025 5.0 My experience has been great. User friendly, robust, but not over done. Great Service! Pros Service! It's become rare to find responsive service these days. Everything is chat, AI, call center, yuck. Not Ascend, real people like \[sensitive content hidden\] are paying attention and ready to help. Cons I wish there was a way to email carriers based on filters. Conestogas who have moved loads from MN to the southeast for example. We figure it out, but that sort o functionality would be ideal. Alternatives considered [Trucker Tools](https://www.capterra.com/p/201214/Smart-Capacity/) Reason for choosing AscendTMS Not sure. Took a chance. It worked out though. It was the right choice. Switched from [Logistically TMS](https://www.capterra.com/p/167083/Corey-Coogan/) Logistically didn't fit my business. It is mostly an LTL platform. That's not me. Review Source Response from InMotion Global February 14, 2025 ABSOLUTELY AMAZING. Thank you! MN Mike N. General Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Ascend 5 Stars" April 15, 2026 5.0 Great! If we need to do something different most of the time Ascend has a way to do it and if they don't they integrate with someone who does. Highway integration has been fantastic. \[sensitive content hidden\] was a great non pushy salesman who just laid out the facts and let us decide. Pros Ease of use and integration to the most important websites to be able to accomplish what a new Broker needs to succeed. Cons Entering dates when changing a shipment from finding rates within Uship and selecting a carrier of your choice. Review Source Response from InMotion Global April 18, 2026 SIMPLY FANTASTIC!!! RH RHONDA H. Director of Operations Transportation/Trucking/Railroad Used the software for: 2+ years ### "Sales and performance team are excellent" April 22, 2026 5.0 It has been a wonderful tool for our company and any time we have an issue they solve it right away. Pros The sales team, \[sensitive content hidden\] , in particular are extremely helpful and very quick in their responses and resolution Cons Cant really think of anything, it is very user friendly and the support is excellent. Very happy with it Review Source Response from InMotion Global April 23, 2026 INCREDIBLE & AMAZING. Thank you! LR Luis R. CEO Logistics and Supply Chain Used the software for: Less than 6 months ### "Humming Transport LLC / Freight Broker" November 15, 2025 5.0 I really recommend AscendTMS to everyone that are in the need to keep you book of business organized, and if you need to crate invoices and other documentation, this are the perfect software to send and received e-signature in on platform. Pros Is really easy to to figure things out in your own if you dedicate a a full day to get to know the system. Also the learning center are really helpful to find more instructions step by step with videos and simple guidance. Cons Some times the system log out a little bit fast if the computer are not in used and need to refresh the page to see some update what you have done, But not a big deal. Review Source Response from InMotion Global November 26, 2025 AMAZING - Thank you so much, Luis! RJ Ron J. owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Best value in TMS" December 3, 2025 5.0 Overall has been a good experience as stated our rep \[sensitive content hidden\] is awesome! Communication is very good calls returned,emails answered. Pros Our rep \[sensitive content hidden\] was and is very helpful and has helped us with a few issues and got us moving along smoothly!! Cons The layout and format is a little clunky but after some use it gets better no real issue just could be less steps for each operation? Alternatives considered [TMS.AI](https://www.capterra.com/p/153047/Rose-Rocket/) Reason for choosing AscendTMS better price more features seemless updates Review Source Response from InMotion Global December 9, 2025 SO AMAZING - thank you! OI Oleksandr I. owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great experience, glad we switched over to Ascend." January 23, 2024 5.0 I have to say that I am obsessed with AscendTMS. One-on-one training with Jayme was great, she went above and beyond. It is always a pleasure to work with professionals. Pros A web-based TMS is a treat to us. Lots of very useful features that make our life easier. Cons Integrated tracking could be improved. Not all drivers are willing to open a link on the go. Would be great if it tracked them automatically. Reason for choosing AscendTMS Referred by Engaged Financial. Got free trial as well Switched from [ProTransport](https://www.capterra.com/p/141352/ProTransport/) not a web-based platform that works pretty slow and not the best client support team Review Source Response from InMotion Global January 24, 2024 JUST AMAZING!!! YOU GUYS ARE THE BEST. WD Werner D. Research Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Great softwarte" June 4, 2025 5.0 Helped me manage my time with the task I operated with. I am new to this system and I was able to utilized the most of it. Pros Easy t o use and navigation through the system is simple, I was able to catch up with all my task at reasonable time. Cons I actually like it. I really don't have much experience with other software. I found out that this software was useful. Review Source Response from InMotion Global June 6, 2025 AMAZING - THANK YOU!!!! You Rock!!! KB Kristy B. Agent Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great customer service" March 18, 2025 5.0 Happy with it so far! Easy to use & getting in touch with a representative is easy! Pros Great customer service! Always helpful if you need assistance! Cons Tracking could be better. The AscendTMS tracking, I wish it was live tracking! Review Source Response from InMotion Global March 20, 2025 SIMPLY AMAZING! Thank you! WP William P. Freight Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "BEST TMS ON THE MARKET" August 27, 2024 5.0 It's been great. This is the first TMS system that we have used, and we plan on using it for many years to come. Pros I like that it's easy to use, they are always making useful updates to the system, and you can export data. Cons We have not had any issues with the TMS. Review Source Response from InMotion Global September 5, 2024 SIMPLY AMAZING!!!! Thank you! HR Henry R. Presidenet Transportation/Trucking/Railroad Used the software for: 2+ years ### "AscendTMS Products" March 15, 2023 5.0 It affords my brokerage to have a one stop database for all of my brokerage needs. Pros I like AscendTMS because the software flow is logical. It is rather easy to use after a few times in the system. I would certainly love for our Fleet coalition to utilize this system because it is easy to duplicate, easy to train others but i do wish the pricing was a bit more competitive. Cons The part that I was not in love with is when I had to add customers to the database. I think that portion along with adding drivers/ operators could be simplified. Reason for choosing AscendTMS About 3 years ago, my broker manager told me that we should give AscendTMS a trail run. We did and we like it. Review Source Response from InMotion Global March 16, 2023 AMAZING AMAZING. Thanks, Henry. Please submit a "feature request" (within your AscendTMS account) and we'll get the changes made to those screens you want (for free, of course!!!). JF Jason F. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Ascend TMS Review" December 7, 2023 5.0 I do like it for order management for which we use it for. Easy to use. Pros You can manipulate fields and customize the look for what your role is Cons Some changes cannot be undone. We don't use all the functions so this mainly the only issue I have had Reason for choosing AscendTMS pricing and ease of use. seemed to encapsulate all we needed Review Source Response from InMotion Global December 12, 2023 AMAZING!!!!!!!!! THANK YOU!!!! JP Juannet P. Accounting Administrator Logistics and Supply Chain Used the software for: 1-2 years ### "Thank you Ascend Support Team specifically \[sensitive content hidden\]" September 6, 2024 5.0 I am completely satisfied and appreciate the handy tutorial resources provided. Pros The software is user friendly. There have only been a couple times that I needed Support assistance since using the Ascend TMS software and tech \[sensitive content hidden\] reached out in a timely matter and helped resolve the issue. It is a comforting feeling knowing the software is dependable and when necessary, Ascend Support has responded within minutes of submitting my request for assistance. Thank you Ascend Support Team for your diligence and knowledge with your product to effectively resolve issues. Cons I have not come across anything specific that I dislike. If anything, there are tutorials to reference. I just don't give enough time to take advantage of the tutorial resources. Review Source Response from InMotion Global September 9, 2024 SIMPLY AMAZING! What more can I say. Thank you! NM Nicholas M. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Truly remarkable TMS system" October 12, 2022 5.0 From start to finish AscendTMS took care of every need for my business from software to customer service!!! Pros Being cloud based and integrating all of my documents was extremely helpful for bookkeeping and made a world of difference to the cleanliness of a paper free workplace. Cons For my use, Everything was super easy to use and made my job much easier and mainstream!!! Reason for choosing AscendTMS After reading about the software and talking to a salesperson I was sold on the features and the kindness of everybody working there. Review Source Response from InMotion Global October 17, 2022 You are AMAZING Nicholas. Thanks for the WONDERFUL AscendTMS review. The AscendTMS Team!!! GM Gerard M. Freight Broker Logistics and Supply Chain Used the software for: Less than 6 months ### "There's no reason for anyone to look any further for a GREAT TMS, Here it is." May 6, 2022 5.0 User friendly, Inexpensive, customer service is on point and there always looking to make things easier and better for everyone in this industry. Pros I have zero of computer experience and I was able to run it smoothly with confidence in about 4 days tops. I'm still finding great things I had no idea that it existed in this software. It works like a very well oiled machine. No glitches in any of the application. I spend literally 12 plus hours a day inside of this software. Cons Haven't found anything yet. and I have been using the software for over a month. Reason for choosing AscendTMS The over all build was just better. Those other TMS providers are gonna have a really hard time even matching your software nevertheless your price point for all your giving us as a customer. I don't see any competition out there as we speak that could come even close to AscendTMS. Review Source Response from InMotion Global May 9, 2022 AMAZING, Gerard. Thank you! You are THE BEST! The AscendTMS Team! JC Jonathan-Edward C. Broker Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Maria is the best..." June 16, 2021 5.0 Overall, it has been a great experience. I would recommend Ascend TMS to anyone looking for a new TMS system. Pros It is very robust. It allows me to build loads as simple or complex as I need. Whether it is a 1 pick 1 drop load, or a 12 stop load with detention and layover charges to different parties, Ascend lets me build loads however I need for them to be. Cons The only downside that I have found so far is that there is not a mobile application for the TMS board. There have been a couple situations over the past several months where I was away from the office and could have used a mobile application to build a load on my phone, but that was not an option because the mobile web version did not store all of the locations and carriers that the desktop version stores. Review Source Response from InMotion Global June 18, 2021 Outstanding review, Jonathan Thank you SO much. What an amazing review of AscendTMS. THANK YOU!!! The entire AscendTMS Team. LC Lauren C. Freight Broker Transportation/Trucking/Railroad Used the software for: 6-12 months ### "You won't regret at least trying AscendTMS!" March 16, 2022 5.0 I really like this TMS system. I've tried out a few others and was very confused and they didn't seem to be quite as easy to use. Pros So far my favorite thing is that I can link my load boards so that posting loads is easy (DAT, Truckstop, 123Loadboard, CHRobinson, and more). I can also keep track of all my customers and any carriers that we have. I can upload documents to carriers profiles and keep track of accounting. This is all in one place! Cons I haven't found much that I don't like. The only struggle I have right now is that I would like to upload my blank BOL and rate cons. It doesn't seem to be saving them when I try to upload. This could just be user error. Review Source Response from InMotion Global March 30, 2022 AMAZING review, Lauren!!!! Thank you SO SO MUCH. The AscendTMS Team! MS Matthew S. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Operations friendly software." December 9, 2022 5.0 It has helped me start and maintain my business from it's inception. Thank you AscendTMS. Pros Very easy for small business use with a big business feel. Cons It isn't exactly designed for port drayage / intermodal transportation. Reason for choosing AscendTMS $$$$ Review Source Response from InMotion Global December 13, 2022 FANTASTIC !!!!! Thanks so so much, Matthew. You are AMAZING! KJ Katie J. Operations Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Danco Transportation" May 29, 2024 5.0 Pros Very user friendly, and easy to use! Cons There is not anything I dislike about Ascend Review Source Response from InMotion Global June 3, 2024 WONDERFUL!!!! YOU GUYS ARE THE BEST!!!!! BG Barry G. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "A full service TMS" May 23, 2023 5.0 Overall, very satisfied with the TMS and will learn as I go with it. I would definetly reccommend this to anyone looking for a TMS for their brokerage. Pros Easy to use. Intergrations are very helpful. It covers every need I have for my business. Cons Learning the software can be daunting at first. There is just a lot that it does. But the training options are very helpful. Would like to see more intergration options for tracking and funding. The prerecorded training videos should be made more professionally, in my opinion. You can tell they were made in someone's kitchen or something with dogs barking, kids running around, and other interruptions. Also the way they spoke was either too fast, mumbled, or otherwise difficult to understand. They seemed to gloss over some things that would have been nice to see demonstrated. Review Source Response from InMotion Global May 25, 2023 WONDERFUL AND AMAZING. WHAT CAN I SAY - THANK YOU THANK YOU!!!! cJ christopher J. PRESIDENT Logistics and Supply Chain Used the software for: 2+ years ### "Ascend Tms" September 6, 2023 5.0 Pros professionalism, Easy to use, Best support team I have ever worked with. Cons Adding shippers/receivers sometimes doesnt save. Review Source Response from InMotion Global September 7, 2023 AMAZING AMAZING AMAZING. Thank you from the ENTIRE team!!!!! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.