---
title: "AscendTMS Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about AscendTMS Software - reviews, pricing plans, popular comparisons to other Transportation Management products and more."
source_url: "https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/"
page_type: "product"
language: "en"
---

# 

 AscendTMS Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 26, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

AscendTMS

## What is AscendTMS?

AscendTMS is the world's most popular TMS software (51,833+ active users), for Freight Brokers, 3PL's, Trucking Companies and Shippers. NO upfront fees, NO license fees, NO support fees, NO contracts. They are 100% independent and NOT affiliated with any broker, carrier, or other transportation entity. Get instant TMS access from ANY device with NO installs, NO hardware, NO setup. Compare to TMW, McLeod, Mercury Gate, Aljex and other old legacy systems. AscendTMS has Capterra's BEST RATING!

## What is AscendTMS used for?

[Transportation Management](https://www.capterra.com/transportation-management-software/)[Logistics](https://www.capterra.com/logistics-software/)[Freight](https://www.capterra.com/freight-software/)

Recognitions

Shortlist

Best ease of use

Best value for money

Top alternative

Featured

Overall rating

Based on 367 user reviews

Reviews sentiment

Positive

98%

Neutral

2%

Negative

0%

Starting price

$99

Per User, Per Month

Free trial  
available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

-   Logistics / 2025
-   Shipping / 2025
-   Transportation Management / 2025
-   Trucking / 2025

Our "Best of" badge program showcases products with the highest ratings...

-   Freight / 2026
-   Logistics / 2026
-   Shipping / 2026
-   Supply Chain Management / 2026
-   Transportation Management / 2026
-   Trucking / 2026

Our "Best of" badge program showcases products with the highest ratings...

-   Logistics / 2025

Do you work for AscendTMS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.inmotionglobal.com&name=AscendTMS)

Rating Breakdown

4.9

+−

Features4.8

Value for Money4.9

Ease of Use4.8

Customer Service4.9

Rating Breakdown

4.9

Features4.8

Value for Money4.9

Ease of Use4.8

Customer Service4.9

## AscendTMS Reviewers Verdict

Updated August 2026

AI summary

-   AscendTMS suits small to midsize freight brokers, carriers, and dispatch teams needing organized daily operations.
-   Users appreciate its intuitive interface, simple navigation, responsive customer support, and accessible pricing.
-   It helps businesses centralize load management, simplify billing, and coordinate freight activity efficiently.
-   Buyers should weigh a few practical considerations: some users mention occasional bugs, minor interface quirks, and limited real-time monitoring features.
-   It fits teams prioritizing ease of use and core TMS functions, but may fall short for those needing advanced real-time or delivery tracking.

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### AscendTMS

4.9 (367)

VS.

[4.7 (388)](https://www.capterra.com/p/131389/Elite-EXTRA/reviews/)

Starting Price

$99

Per User, Per Month

Starting Price

$35

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (367)

Ease Of Use

4.6 (388)

Value For Money

4.9 (347)

Value For Money

4.6 (354)

Customer Service

4.9 (356)

Customer Service

4.8 (374)

## AscendTMS alternatives

[4.2 (246)](https://www.capterra.com/p/29249/Express/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[4.5 (1,688)](https://www.capterra.com/p/138669/Motive/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.7 (108)](https://www.capterra.com/p/239697/MyCarrier/reviews/)

Starting price

$60.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Driv.in](https://www.capterra.com/p/147906/Driv-in/)

[4.7 (150)](https://www.capterra.com/p/147906/Driv-in/reviews/)

Starting price

$40.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/147906/Driv-in/)

[View all alternatives](https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/alternatives/)

## FAQs about AscendTMS

Overview

### What problems does AscendTMS solve?

AscendTMS solves scattered load, carrier, trailer, and document management by putting dispatch, tracking, accounting, billing, and rate tools in one system. It reduces duplicate entry, manual status updates, and slow onboarding with automations, integrations, and simple training. Freight brokers, dispatchers, carriers, and small to midsize 3PL teams benefit most.

Answer based on 226 reviews

Overview

### Which roles and teams benefit most from AscendTMS?

AscendTMS is most used by freight brokerage owners, executives, and operations teams that manage daily transportation workflows. Brokers, dispatchers, and office managers rely on it to book loads, track shipments, and coordinate carriers, while accounting and operations leaders use it to improve visibility, billing accuracy, and overall business efficiency.

Answer based on 349 reviews

Overview

### What company size and industries is AscendTMS built for?

AscendTMS serves small transportation businesses first, with 96% of reviewers from small companies and 70% from transportation, trucking, and railroad. It is built for brokers, carriers, and shippers, and also fits logistics and supply chain firms at 24%, with limited use among midsize and enterprise companies.

Answer based on 367 reviews

Features and Usability

### What are the key features of AscendTMS?

AscendTMS includes core transportation tools like load building, truck dispatch, carrier management, driver management, shipment tracking, and billing and invoicing. Differentiating features include load board integrations, text-based document upload, real-time load visibility, accounting integration with QuickBooks and factoring partners, and configurable workflow automation for load updates.

Answer based on 129 reviews

Pricing

### How much does it cost and what fees or limitations are included?

AscendTMS offers a free Basic plan for up to 2 users, plus a free trial, with $0 setup, support, and training. The Premium plan costs $99/user/month with no user limit and the same $0 onboarding. Reviewers often call it affordable for startups, though some say per-user pricing gets expensive as teams grow.

Answer based on 52 reviews

Integrations

### Which third-party tools and platforms does AscendTMS integrate with?

AscendTMS integrates with DAT Load Board, QuickBooks Online, Trucker Tools, Project44, Motive, Stripe, and Twilio. Reviewer mentions center on load board posting, accounting, and tracking, while catalog listings add payments and communications tools. It also supports EDI workflows for load tendering, invoicing, and shipment tracking.

Answer based on 63 reviews

Getting Started and Support

### How easy is it to onboard and train a team on AscendTMS?

AscendTMS is generally easy to onboard for carriers, brokers, and new logistics staff, with many users getting started after minimal training. It offers in-person training, live online sessions, webinars, documentation, and videos. Team members often adapt quickly, while brand-new users and admins learning broader features may need more time.

Answer based on 37 reviews

Getting Started and Support

### What customer support options does AscendTMS offer, and how do users rate the experience?

AscendTMS offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as quick, patient, and genuinely helpful, especially during setup and training. Some mention gaps in help articles, limited staff availability at certain times, and occasional difficulty getting urgent help during outages.

Answer based on 98 reviews

Ease of use

### How easy is AscendTMS to use day to day?

AscendTMS feels easy to learn for daily dispatch, load tracking, and paperwork management. Many brokers, carriers, and small logistics teams find the navigation intuitive, helpful tutorials available, and key data visible in one place, though some users mention extra clicks, slow document screens, and limited multi-window or tab flexibility.

Answer based on 129 reviews

## Who uses AscendTMS?

Based on Capterra reviews from the past 5 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Features

AI summary

Based on 1,464 Transportation Management reviews

Capterra reviewers for Transportation Management most often point to these features as key buying priorities:

-   **Real-Time Monitoring** (**51%** of reviewers rated this feature as critical)
-   **Dispatch Management** (**54%**)
-   **Delivery Tracking** (**46%**)

AscendTMS includes **Dispatch Management**, which gives transportation teams a central way to assign loads and coordinate daily operations. However, it does not offer **Real-Time Monitoring** or **Delivery Tracking**. Instead, the product provides other highly rated capabilities, including **Shipment Tracking** (**51%**), **Billing & Invoicing** (**56%**), and **Order Management** (**54%**). These features help businesses keep shipments visible, manage financial workflows, and organize orders more efficiently, allowing teams to stay on top of freight activity and day-to-day logistics.

Dispatch Management

4.8 (43)

67.44% of 43 reviewers that rated this feature as important or highly important

Manage sending personnel and resources to a site as needed

Shipment Tracking

4.7 (55)

61.82% of 55 reviewers that rated this feature as important or highly important

The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery.

Billing & Invoicing

4.8 (46)

69.57% of 46 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Order Management

4.7 (56)

53.57% of 56 reviewers that rated this feature as important or highly important

Manage and track customer orders for goods, investments, or any other purchases

Quotes/Estimates

4.8 (42)

47.62% of 42 reviewers that rated this feature as important or highly important

Generate quotes or estimates for customers

Carrier Management

4.9 (31)

58.06% of 31 reviewers that rated this feature as important or highly important

Find, compare, and select the most time/cost-effective freight carrier

AscendTMS 71 features

### All Features
- 3PL Management: Outsource and manage third party logistics
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Air Shipping: Ship packages/goods by aircraft
- API: Application programming interface that allows for integration with other systems/databases
- Billing & Invoicing: Create, manage, and send invoices or bills to customers
- Bills of Lading: Documents issued by a carrier to acknowledge receipt of cargo for shipment
- Carrier Management: Find, compare, and select the most time/cost-effective freight carrier
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc.
- Container Shipping: Shipping products/goods in containers
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- Cross Docking: Unload incoming material to outbound vehicles with little or no storage between
- Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc.
- Customer Management: Store and organize information about customers and previous interactions
- Customer Portal: A website or login for customers to access information
- Data Import/Export: Import and export data to and from software applications
- Demand Forecasting: Forecast customer demand using historical insights and simulations
- Discount Management: Track products that are for sale at a reduced price or part of coupon promotions
- Dispatch Management: Manage sending personnel and resources to a site as needed
- Document Management: Store, manage, and track all electronic documents in a centralized location
- Driver Management: Track all personnel who operate company vehicles
- Driver Settlements: Manage payroll processing for different driver pay contracts
- EDI: Transfer of data from one computer system to another
- Fleet Management: Management of commercial motor vehicles for work-related purposes
- For Freight Operations: Intended to be used by freight brokers and logistics companies
- Freight Shipping: Shipping products/goods by land, sea or air
- Fuel Management: Monitor fuel consumption and optimize fuel usage
- GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual
- Ground Shipping: Shipping products/goods by land
- Import/Export Management: Management of inbound and outbound shipments in the context of international trade
- International Forwarders: Freight forwarder/forwarding agent that transports cargo internationally with knowledge of customs, and international boundaries, etc.
- Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes
- Live Driver Tracking: Track driver locations on a map in real time
- Load Optimization: Set up process for efficient load building, routing, and distribution
- Local Forwarders: Freight forwarder/forwarding agent that transports cargo domestically with specialized knowledge of local logistics services
- Location Tracking: Identify the physical location of an individual, asset, device, etc.
- LTL/Shared Truckload: Trucks that do not reach full load and can be shared
- Maintenance Management: Manage, maintain and track the performance of assets and equipment
- Mileage Tracking: Log miles driven for tax deduction or reimbursement purposes
- Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user
- Ocean Shipping: Transportation of goods/products over long distances using ship
- Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products
- Order Management: Manage and track customer orders for goods, investments, or any other purchases
- Parcel Shipping: Manage and organize the shipping, tracking, and delivery of packages
- Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services
- Quotes/Estimates: Generate quotes or estimates for customers
- Rate Management: Track/optimize rates in relation to usage
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints
- Routing: Plan daily routes to optimize employee scheduling and provide directions
- Safety Management: Identify and assess hazards to ensure the well-being of employees, assets, and the environment
- Sales & Operations Planning: Oversee various functions of the organization while balancing and optimizing supply and demand
- Scheduling: Plan availability and assign specific time slots for tasks and resources
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- Shipment Price Calculation: Calculation of shipment price based on size, weight, route, timeframe, and carrier.
- Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery.
- Shipping Management: Manage and track orders being shipped to customers
- Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them
- Supply Chain Management: Manage the planning and execution of supply chain activities
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Tracking: Track shipments from warehouse to the destination, including drop shipments and multilocation shipping.
- Transportation Management: Organize and track the physical movement of goods from one location to another
- Trip Logs: Record of trip details
- Truckload Management: Track and manage transportation of large cargo that fills an entire trailer/truck
- User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
- Vehicle Management: Track and monitor how vehicles are used
- Waybills: Official shipping document that identifies origin and destination of the shipment, weight, freight, and other details of goods

---

Get Advice

We can help you find the software with the features you need.

Features

4.8 (359)

4.8

Based on 359 reviews

## Pricing

Value for money

4.9 (347)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/pricing/)

Basic

$0.00

It includes:

-   All the basic features

Premium

$99.00

Per User,Per Month

It includes:

-   Advanced Check Call Management
-   Cargo Claim Handling
-   Commission Reporting
-   Document Management
-   Driver Track and Trace
-   EDI Connectivity
-   Free Shipper Directory - 26000 Shippers!
-   Full Accounting Features - Made EASY
-   Instant Load Funding
-   Load Reporting
-   Load & Truck Posting To 53 Load Boards

Value for money

4.9 (347)

4.9

Based on 347 reviews

## Integrations

[

Stripe](https://www.capterra.com/p/123889/Stripe/)[

Motive](https://www.capterra.com/p/138669/Motive/)[

Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (356)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (356)

4.9

Based on 356 reviews

## User reviews

Overall rating

4.9

Based on 367 reviews

Filter by rating

5(323)

4(35)

3(8)

2(1)

1(0)

Mentioned topic

Sorted by most recent

LA

Lorenzo A.

Founder and CEO

Transportation/Trucking/Railroad

### "The only TMS that is truly "Start here, Scale here""

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 17, 2026

10/10 for lack of better words. The system itself flows easily, the automations are just as good if not better than others I have used and the team really cares about their clients.

Pros

The affordability doesn't come at a loss of service. since day one I have been getting hands on support and guidance.

Cons

It doesn't integrate with my factoring company OTR and EPAY Manager (I might consider Triumph in 11 months)

Switched from

[Vektor TMS](https://www.capterra.com/p/10014344/Vektor-TMS/)

Too expensive and the support was well below average.

Alternatives considered

[Descartes Aljex](https://www.capterra.com/p/215165/Descartes-Aljex/)

[ITS Dispatch](https://www.capterra.com/p/106760/ITS-Dispatch/)

[Broker PRO](https://www.capterra.com/p/106759/Broker-PRO/)

Reasons for choosing AscendTMS

Pricing and the communication when comparing the two.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 21, 2026

SIMPLY FABULOUS! Thank you!

Jay V.

Managing Director

Logistics and Supply Chain

### "Ascend Rating. "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

April 30, 2026

I have been very pleased with everything so far. I also enjoy getting to know the all the different employees' jobs and functions. They are still small enough to care but large enough to matter.

Pros

I love that every time we go to upgrade or integrate, Ascend can accommodate. I also enjoy the staff I have worked with.

Cons

Not much TBH. They pop up on all my social media platforms all the time. Im sure that's A.I. but can be annoying.

Alternatives considered

[Turvo](https://www.capterra.com/p/180847/Turvo/)

Reasons for choosing AscendTMS

The cost and customer service was much better.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 6, 2026

ABSOLUTELY AMAZING!!!!!!!! Thank you ♥️

JC

Jennifer C.

Owner

Transportation/Trucking/Railroad

### "Great customer service "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 24, 2026

Pros

Customer Support is great! I called because I was having an issue with custom document template and they got to the bottom of it and resolved the issue.

Cons

When you email a document without e-Signature there is no record of it being sent. I wish there was a way to see that the document has been sent.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 29, 2026

SIMPLY AMAZING!!!! Thank you!

RH

RHONDA H.

Director of Operations

Transportation/Trucking/Railroad

### "Sales and performance team are excellent"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 22, 2026

It has been a wonderful tool for our company and any time we have an issue they solve it right away.

Pros

The sales team, \[sensitive content hidden\] , in particular are extremely helpful and very quick in their responses and resolution

Cons

Cant really think of anything, it is very user friendly and the support is excellent. Very happy with it

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 23, 2026

INCREDIBLE &amp; AMAZING. Thank you!

MN

Mike N.

General Manager

Transportation/Trucking/Railroad

### "Ascend 5 Stars"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 15, 2026

Great! If we need to do something different most of the time Ascend has a way to do it and if they don't they integrate with someone who does. Highway integration has been fantastic. \[sensitive content hidden\] was a great non pushy salesman who just laid out the facts and let us decide.

Pros

Ease of use and integration to the most important websites to be able to accomplish what a new Broker needs to succeed.

Cons

Entering dates when changing a shipment from finding rates within Uship and selecting a carrier of your choice.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 18, 2026

SIMPLY FANTASTIC!!!

JK

Jullisa K.

Freight Broker

Transportation/Trucking/Railroad

### "The Best TMS!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 31, 2026

Ascend TMS has been a great system to work in — very user-friendly with strong integrations that actually support day-to-day operations. The training resources are top notch and always available when you need them. I also want to highlight \[sensitive content hidden\] , my rep, who consistently points me in the right direction and makes sure I’m getting the most out of the platform. That level of support makes a big difference. Overall, it’s been a solid tool for running and growing operations efficiently.

Pros

What I like most is how everything is connected throughout the entire lifecycle of a load. You enter the information once, and it flows seamlessly across dispatch, tracking, and reporting, which makes it much easier to stay organized and efficient. The ability to run reports and have clear visibility into operations is a big advantage, and the integrations really enhance the overall functionality of the system. It’s designed in a way that actually supports how you run your business day to day and it's been a very cost-effective solution for running operations efficiently.

Cons

I haven’t run into any major issues. On the rare occasion I’ve needed help or had a question, support has been readily available and very responsive, which makes a big difference.

Switched from

[Keap](https://www.capterra.com/p/76390/Infusionsoft/)

I switched from Keep because I needed a more robust, all-in-one system built specifically for transportation. Ascend gives me better visibility, stronger integrations, and allows me to manage the entire lifecycle of a load more efficiently.

Alternatives considered

[TMS.AI](https://www.capterra.com/p/153047/Rose-Rocket/)

[Alvys TMS](https://www.capterra.com/p/249961/Alvys-TMS/)

[Freightview](https://www.capterra.com/p/136895/Freightview/)

[Truckbase](https://www.capterra.com/p/10002334/Truckbase/)

Reasons for choosing AscendTMS

Ascend stood out because of how everything is connected across the full lifecycle of a load. The ability to enter information once and have it flow through dispatch, tracking, and reporting makes a big difference in efficiency and accuracy. Combined with the integrations and accessible training, it felt like a system designed to support real day-to-day operations, not just individual tasks.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 7, 2026

This makes me smile! AMAZING!!!

RJ

Ron J.

owner

Transportation/Trucking/Railroad

### "Best value in TMS"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 3, 2025

Overall has been a good experience as stated our rep \[sensitive content hidden\] is awesome! Communication is very good calls returned,emails answered.

Pros

Our rep \[sensitive content hidden\] was and is very helpful and has helped us with a few issues and got us moving along smoothly!!

Cons

The layout and format is a little clunky but after some use it gets better no real issue just could be less steps for each operation?

Alternatives considered

[TMS.AI](https://www.capterra.com/p/153047/Rose-Rocket/)

Reasons for choosing AscendTMS

better price more features seemless updates

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 9, 2025

SO AMAZING - thank you!

LR

Luis R.

CEO

Logistics and Supply Chain

### "Humming Transport LLC / Freight Broker"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 15, 2025

I really recommend AscendTMS to everyone that are in the need to keep you book of business organized, and if you need to crate invoices and other documentation, this are the perfect software to send and received e-signature in on platform.

Pros

Is really easy to to figure things out in your own if you dedicate a a full day to get to know the system. Also the learning center are really helpful to find more instructions step by step with videos and simple guidance.

Cons

Some times the system log out a little bit fast if the computer are not in used and need to refresh the page to see some update what you have done, But not a big deal.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

November 26, 2025

AMAZING - Thank you so much, Luis!

JH

JUDAH H.

Owner

Apparel & Fashion

### "I LOVE ASCEND"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 4, 2025

Pros

Greta customer service. Very nice. Very easy to use and not a hard learning curve. Has training videos

Cons

there is not much that I don’t like. I really like everything. Maybe the lay-ought can be easier to use .

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

November 7, 2025

AMAZING - Just AMAZING!!! Thank you so much!!!

JP

Jasper P.

Owner

Transportation/Trucking/Railroad

### "Best Value TMS with Full Functionality!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 27, 2025

This team & product is great. As I mentioned, I shopped for several weeks before deciding on Ascend, and I have zero regrets.

Pros

The software is a breeze to use! I shopped several TMS systems for my company & AscendTMS stood out for several reasons. It’s fairly priced, great value, easy integrations, etc. The list goes on & on. Their customer service team is phenomenal as well.

Cons

I have no issues with Ascend. If you’re a new broker or dispatcher, this is an excellent choice for your TMS.

Switched from

[TruckingOffice](https://www.capterra.com/p/122284/TruckingOffice/)

Better value, better support, way more features.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 28, 2025

Juat wow Wow WOW!!!! Amazing! Thank you so SO much!

[View all Reviews](https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/reviews/)

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