# Page 3 | AscendTMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is AscendTMS the right Transportation Management solution for you? Explore 361 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/reviews

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AscendTMS

4.9 (361)

[View alternatives](https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of AscendTMS

## Showing most helpful reviews

Showing 51-75 of 361 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JF

Jason F.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Ascend TMS Review"

December 7, 2023

5.0

I do like it for order management for which we use it for. Easy to use.

Pros

You can manipulate fields and customize the look for what your role is

Cons

Some changes cannot be undone. We don't use all the functions so this mainly the only issue I have had

Reason for choosing AscendTMS

pricing and ease of use. seemed to encapsulate all we needed

Review Source

Response from InMotion Global

December 12, 2023

AMAZING!!!!!!!!! THANK YOU!!!!

NY

Nichole Y.  
Settlements Administrator/Billing  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Ok for dispatch, terrible for billing"

October 6, 2022

3.0

I used this program daily for 3.5 years as a billing associate for an oil and gas company.

Pros

Great for dispatching, reports and user interface.

Cons

Terrible for billing requiring manual backing out for minor issues, slow loading screens.

Review Source

Response from InMotion Global

October 10, 2022

Hi Nichole - thanks for your GREAT REVIEW! We truly appreciate you guys. The AscendTMS Team

DR

David R.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "I Love The Software!!"

June 3, 2022

5.0

Overall my experience has been a great one with this software.

Pros

I love almost everything about this product! It is a very robust and feature filled software that makes it easy to manage your fleet, orders, customers, shippers and pretty much every thing in your day to day!

Cons

One thing that I don't like is that the IFTA reporting isn't as robust as I would like it to be.

Switched from

[TruckingOffice](https://www.capterra.com/p/122284/TruckingOffice/)

It was a decent piece of software but it was very expensive and the customer service was horrific.

Review Source

Response from InMotion Global

June 8, 2022

David - WHAT AN AMAZING REVIEW. You are THE BEST. Thank you. The AscendTMS Team.

RD

Ralph D.  
Owner  
Import and Export  
Used the software for: Less than 6 months

### "A TMS System for Everyone"

November 8, 2023

5.0

Overall Ascend has been great with amazing customer service. Jayme Konja in particular has been extremely helpful in reaching out just to make sure I am enjoying my experience and always willing to help when I have questions and listen when I have suggestions.

Pros

AscendTMS is a wonderful product whether your a Freight Broker doing drayage and OTR or a Carrier with assets. Ascend is a one stop shop for all your TMS needs. From tracking loads to billing out loads everything works great in an easy to use manner.

Cons

The one thing working in this industry is getting carriers to adopt new technology. I find that sending tendered loads via email for some of my more seasoned carriers is a pain. The text with a link feature is great and easy for my guys to use. Also, perhaps adding a feature where the BOL can be signed via phone. The carriers do no have access to printer on the road so as great as it is that AscendTMS generates a BOL it is somewhat useless when a random load comes in and the guys are on the road and are not able to use it.

Review Source

Response from InMotion Global

November 21, 2023

AMAZING AMAZING AMAZING FEEDBACK!!!! Thank you SO MUCH!!!!

NM

Nicholas M.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Truly remarkable TMS system"

October 12, 2022

5.0

From start to finish AscendTMS took care of every need for my business from software to customer service!!!

Pros

Being cloud based and integrating all of my documents was extremely helpful for bookkeeping and made a world of difference to the cleanliness of a paper free workplace.

Cons

For my use, Everything was super easy to use and made my job much easier and mainstream!!!

Reason for choosing AscendTMS

After reading about the software and talking to a salesperson I was sold on the features and the kindness of everybody working there.

Review Source

Response from InMotion Global

October 17, 2022

You are AMAZING Nicholas. Thanks for the WONDERFUL AscendTMS review. The AscendTMS Team!!!

AV

Anthony V.  
President  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Excellent Program for all levels of freight brokerage"

February 16, 2017

5.0

As a small business , this software gives me everything I need to process orders. It is easy to use and helps me keep track of my shipment statuses for my customers. I understand there is a section to add in my factoring email addresses into each order, but I am curious to know if I can just add an e-mail once and have it appear on all loads. i.e. my wife takes care of my accounting and instead of going in and adding her onto every account so she is copied, I would like to have her appear by entering her e-mail address once somewhere. If there was an alert or e-mail when a delivery date passes and a status is in transit, that would be helpful as well. There are a few little things here and there, but nothing major that I would change. I am a one man show, and would like to add a user, but me and my wife use the same login, and was wondering if a second user could be added at no cost. Otherwise at the moment this is great value. thanks for being my provider of choice. your team is exceptionally friendly. Bill Nofsinger is a great guy, energetic and a heck of a sales guy. You simplify brokerage software like no other, and I don't know why anyone else hasn't done this before. All the other programs I have used are not only more expensive, but much more complicated. Anytime you or your team is up here in Canada I'd love to take you out for a beer. All the best. Anthony Villa

Pros

Ease of Use, but a mobile version would help me to be in front of customers more often

Cons

I actually love everything about the software, but as you build there are a few features that I would add to give it an even better user experience, i.e. automatic e-mail notifications based on the status the user sets, mobile version, integrating contacts into all send load docs section

Review Source

Response from InMotion Global

February 16, 2017

Anthony - what a great review. Thanks for all the detail. We love that you love it! The AscendTMS Team

GM

Gerard M.  
Freight Broker  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "There's no reason for anyone to look any further for a GREAT TMS, Here it is."

May 6, 2022

5.0

User friendly, Inexpensive, customer service is on point and there always looking to make things easier and better for everyone in this industry.

Pros

I have zero of computer experience and I was able to run it smoothly with confidence in about 4 days tops. I'm still finding great things I had no idea that it existed in this software. It works like a very well oiled machine. No glitches in any of the application. I spend literally 12 plus hours a day inside of this software.

Cons

Haven't found anything yet. and I have been using the software for over a month.

Reason for choosing AscendTMS

The over all build was just better. Those other TMS providers are gonna have a really hard time even matching your software nevertheless your price point for all your giving us as a customer. I don't see any competition out there as we speak that could come even close to AscendTMS.

Review Source

Response from InMotion Global

May 9, 2022

AMAZING, Gerard. Thank you! You are THE BEST! The AscendTMS Team!

RB

Ryan B.  
CEO  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Great Company!!!"

December 13, 2023

5.0

I truly love the team and how commented they are to making sure the user base is being taken care of

Pros

I am overwhelmed by there commitment to helping users learn and use the software!

Cons

more plugins with LTL services would be a great in the future

Switched from

[Logistically TMS](https://www.capterra.com/p/167083/Corey-Coogan/)

I could never get somebody on the phone to help me learn the product

Review Source

Response from InMotion Global

December 15, 2023

ABSOLUTELY AMAZING. THANK YOU!!!!!!

Daniel K.  
President  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Ascend TMS are true leaders "

November 10, 2023

5.0

Pros

Ascend TMS understands that if you deliver more functionality to your customer up front for little to no cost that is the ultimate way to deliver and show the customer you are out for their best interest and their success.

Cons

It is a very good TMS, that democratizes functionality for the transportation community.

Review Source

Response from InMotion Global

December 12, 2023

INCREDIBLE!!! THANK YOU!!!!!

JC

Jonathan-Edward C.  
Broker  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Maria is the best..."

June 16, 2021

5.0

Overall, it has been a great experience. I would recommend Ascend TMS to anyone looking for a new TMS system.

Pros

It is very robust. It allows me to build loads as simple or complex as I need. Whether it is a 1 pick 1 drop load, or a 12 stop load with detention and layover charges to different parties, Ascend lets me build loads however I need for them to be.

Cons

The only downside that I have found so far is that there is not a mobile application for the TMS board. There have been a couple situations over the past several months where I was away from the office and could have used a mobile application to build a load on my phone, but that was not an option because the mobile web version did not store all of the locations and carriers that the desktop version stores.

Review Source

Response from InMotion Global

June 18, 2021

Outstanding review, Jonathan Thank you SO much. What an amazing review of AscendTMS. THANK YOU!!! The entire AscendTMS Team.

AM

Antonia M.  
office manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "So far great"

April 25, 2022

5.0

so far really positive experience

Pros

load management, billing loads to triumph super easy thank you

Cons

looking forward getting ifta easier, ny hut, pay management with all deductions, prorating

Alternatives considered

[Transport Pro](https://www.capterra.com/p/147221/Transport-Pro/)

Reason for choosing AscendTMS

price

Review Source

Response from InMotion Global

April 27, 2022

Amazing review!!! Thank you so SO much, Antonia!! The AscendTMS Team.

LC

Lauren C.  
Freight Broker  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "You won't regret at least trying AscendTMS!"

March 16, 2022

5.0

I really like this TMS system. I've tried out a few others and was very confused and they didn't seem to be quite as easy to use.

Pros

So far my favorite thing is that I can link my load boards so that posting loads is easy (DAT, Truckstop, 123Loadboard, CHRobinson, and more). I can also keep track of all my customers and any carriers that we have. I can upload documents to carriers profiles and keep track of accounting. This is all in one place!

Cons

I haven't found much that I don't like. The only struggle I have right now is that I would like to upload my blank BOL and rate cons. It doesn't seem to be saving them when I try to upload. This could just be user error.

Review Source

Response from InMotion Global

March 30, 2022

AMAZING review, Lauren!!!! Thank you SO SO MUCH. The AscendTMS Team!

TB

Thomas B.  
President  
Building Materials  
Used the software for: 6-12 months

### "Tom The owner"

August 18, 2023

5.0

Ascend is very easy to use and the support is right there, even if you are a new user.

Pros

Ascend is very easy to use and the support is right there, even if you are a new user. Others have called to tell us about their similar product, but they can even get close to you. You are way ahead of everyone for this technology. keep up the good work and we will keep moving freight. Thanks

Cons

In the early day when it went down it took a while but that hasnt happen in a while

Reason for choosing AscendTMS

Training and support for a new user

Review Source

Response from InMotion Global

August 23, 2023

SIMPLY AMAZING!!!! Thank you!

MS

Matthew S.  
President  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Operations friendly software."

December 9, 2022

5.0

It has helped me start and maintain my business from it's inception. Thank you AscendTMS.

Pros

Very easy for small business use with a big business feel.

Cons

It isn't exactly designed for port drayage / intermodal transportation.

Reason for choosing AscendTMS

$$$$

Review Source

Response from InMotion Global

December 13, 2022

FANTASTIC !!!!! Thanks so so much, Matthew. You are AMAZING!

Joe R.  
Vice President  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "The heart of our operation"

October 30, 2018

5.0

Ascend has given me the confidence to grow my business and not get lost creating invoices, payroll and organizing drivers.

Pros

The ability to create payroll reports and export invoices all based on the original load information. The ability to search a load number based on the BOL, VRID, or whatever number was entered at the loads origination. The ability to customize the columns while viewing loads. The ability to send invoices with POD's and Confirmation Sheets attached

Cons

The invoices imported to QB do not contain the description data from the invoice in Ascend. Other than that, the software seems to be bulletproof.

Review Source

Response from InMotion Global

November 2, 2018

Joe - thank you for your AMAZING review. We will continue to keep adding the features you want and need! The AscendTMS Team.

DW

David W.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Ascend pricing earned my business. The easy of use will keep my business."

March 8, 2024

5.0

Very positive. The software is very robust and easy to use.

Pros

Easy to setup Low cost Youtube videos on most every question you have about AscendTMS. Integrations with other transportation platforms

Cons

I don't have any cons at this point. I'm 8 days in and my speed moving thru the software is vastly improved.

Reason for choosing AscendTMS

Price and support videos. I feel like I had a good idea how to work in the software before I signed up.

Review Source

Response from InMotion Global

April 11, 2024

AMAZING - THANK YOU!!!!

LW

Laura W.  
Office Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Simple program"

April 5, 2024

4.0

If I can't figure something out, all I have to do is ask Ascend and they get right back to me quickly. All of the customer service people I have spoken to have been very nice and helpful.

Pros

Ascend is pretty easy to use. Once you use it for a short period of time, it's pretty easy.

Cons

There is not really anything I don't like about the software.

Review Source

Response from InMotion Global

April 11, 2024

AMAZING!!!! THANK YOU!!!!

HL

Harris L.  
SR. Accountant  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "The Cream Layer of TMS Softwares"

October 26, 2022

5.0

Pros

I was delighted by minimalistic API and ease in which we can invoice the customer, just a few clicks and the job is done....

Cons

Please get Ascend integrated with MyCarrierPackets

Alternatives considered

[ITS Dispatch](https://www.capterra.com/p/106760/ITS-Dispatch/)[Tai TMS](https://www.capterra.com/p/146697/Teknowlogi-TAI-TMS/)

Reason for choosing AscendTMS

Ease of access, Division and control over multiple branches, categorized and Methodical assignments for every aspect in the TMS

Review Source

Response from InMotion Global

November 24, 2022

Your dream came true, Harris! We are now fully integrated to MyCarrierPackets for you! ����. Thanks for the AMAZING review, Harris! The AscendTMS team!

CS

Craig S.  
Director of Sales and Operations  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "ASAP - Ascend"

November 8, 2023

5.0

It has been great. I have enjoyed using it.

Pros

My favorite part about Ascend is the feature where you can create rules to automatically update certain things.

Cons

Not able to have multiple ascend screens open at the same time with different filters.

Review Source

Response from InMotion Global

November 21, 2023

YOU GUYS ROCK!!!!! Thank you!!!!

DL

Daniel L.  
Director of Operations  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Feature-rich, but somewhat clunky and time-consuming."

February 15, 2018

3.0

Since the software integrates with other offerings, I ended up signing up with Triumph Business Capital for factoring (because they were integrated) and Triumph has been great.

Pros

Ascend tries to be many things, with a host of integrations from DAT load board to Triumph Business Capital for factoring. There is a lot going on and for the most part, the software does its job. The address auto-populate feature is very helpful when entering new addresses. That is sort of where the positives stop for me.

Cons

There are simply too many steps to go through to enter and dispatch a single load. Instead of having everything on one screen to be entered quickly, you have to fill out one screen, click to go to the next screen, click to go to the next screen, all for one load. It simply took me too much time. I ended up switching over to Trucking Office (I am a smaller operation) and the difference in time spent dispatching was very noticeable. All in all, it was not bad software, just did not work out for me. There are also minor glitches with the formatting of the website interface that bugged me, like text running outside of a box, just little aesthetic touches that were distracting.

Review Source

Response from InMotion Global

February 16, 2018

HI Daniel, it looks like you just had a BASIC subscription to AscendTMS and so you didn't get "all the goodies" you needed. If you want all the bells and whistles in AscendTMS you need to upgrade to the PREMIUM subscription for just $49. Once you get a PREMIUM subscription - you will see that ALL of your needs will be met, from driver payroll and full accounting to IFTA reports and load tracking etc. Thanks for the review.

Kris W.  
Owner  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Development has taken a back seat"

January 25, 2019

3.0

We have been using the service for over 3 years. The accounting module has been able to send all AR info to QuickBooks, all of the AP payments we have had to annually record because they released an incomplete module. Have had promise after promise made to us about software releases to only be told oh sorry we have had so many new features being released we haven't had time to work on the existing modules. Really disappointed.

Pros

Cheap software, a lot of features, easy to use.

Cons

Development worries about introducing new modules instead of making sure existing ones are working correctly. They don't have enough employees to handle the work load.

Review Source

JZ

Jarek Z.  
President  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "AscendTMS"

October 2, 2020

5.0

I and my employee are working in the different location in the US and Europe using Ascend TMS

Pros

All in one TMS cloud based platform - Load Board fully customized - Customer's Data - Carrier's Data - Drivers Data - Equipment Data - Carrier Tracking Software included - DAT and others Loading Boards integrated - Finance Section AP and AR with auto creating invoices - system emails - EDI integrated - Email and Live Support

Cons

No app for mobile use, but no problem to use browser to connect with server to work mobile remotely.

Review Source

Response from InMotion Global

October 6, 2020

THANK YOU!!!! You are the best, Jarek!!! I'm so glad that we're making a real difference for you and your entire team! there! The AscendTMS Team.

DC

David C.  
CEO  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Can't say Enough!"

September 14, 2020

5.0

My overall experience with Ascend TMS has been great! Extremely easy to use, very affordable and the customer service and support is always exceptional every time that I need it. most recently,\[SENSITIVE CONTENT HIDDEN\] helped me figure out a problem I was having with my accounting side of the system and he was able to not only guide me to what I was doing wrong but showed me a way to deal with my issue that made my life 10X better! 10/10 would recommend this system to anybody in the industry!

Pros

I love how easy It is to use ascend TMS. I've been in the transportation industry for a few years now and I've used quite a few different TMS/CRM systems; besides being over priced, most are extremely confusing to learn and adapt to. I feel like Ascend TMS is the first system I've ever used that I knew how to operate at least 75% from the moment I started using it. Also I absolutely love how the systems remembers previous information and stores it for future use like customers, locations etc..

Cons

Up to now I have zero complaints about the system. It integrates flawlessly with my business. The only thing I think would be a great future feature would be if it had an APP. I believe that would be very useful to companies like mine that are agent-based because as an agent you're using your phone for work probably more than a computer or laptop and although I have signed into the system from my phone when in an emergency, I feel like on an actual app it would perform much better.

Review Source

Response from InMotion Global

September 18, 2020

WOW WOW WOW - thank you so much, David. What an AMAZING review from an AMAZING person. You rock!! . The AscendTMS Team

TR

Tiffany R.  
Co-Owner  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "What we've been searching for"

September 7, 2021

4.0

Easy setup, easy maneuvering through the features and tools. By far my best experience had been the customer service, their response time is quick and genuine in helping to resolve any issues

Pros

Ascend provides all the decision-making tools in one place to make finding loads and better rates more efficient. Integration with multiple Load boards, rate and fuel index displayed on dashboard.

Cons

Transfer of Loads and dispatches from previous TMS cannot be bulk uploaded without their development team doing it. Time consuming to enter each load individually, mistakenly started with wrong beginning Load number and development could not remove it. So Load numbers will not align with original records..... but it's a small matter

Alternatives considered

[Motive](https://www.capterra.com/p/138669/Motive/)

Reason for choosing AscendTMS

No subscription commitment required

Switched from

[TruckLogics](https://www.capterra.com/p/136780/TruckLogics/)

Reporting abilities too narrow and pre-defined. Easy to use but limited on functions and expansion.

Review Source

Response from InMotion Global

September 8, 2021

What an AMAZING review, Tiffany. Thanks from the ENTIRE AscendTMS team!

KM

Kim M.  
President/owner  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Thanks to \[sensitive content hidden\] for what I feel like was above and beyond service"

August 16, 2023

5.0

Pros

I use Ascend daily and it has always met me needs while being easy to use.

Cons

I really have no complaints. I have not had any issues with Ascend. The thing that I find most helpful is the support team. There has not been a time that i have not had great service any time I have reached out.

Review Source

Response from InMotion Global

August 18, 2023

WOW WOW WOW - SIMPLY AMAZING. THANK YOU.

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