# Page 5 | AscendTMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is AscendTMS the right Transportation Management solution for you? Explore 361 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/reviews

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AscendTMS

4.9 (361)

[View alternatives](https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of AscendTMS

## Showing most helpful reviews

Showing 101-125 of 361 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TJ

Tamika J.  
Freight broker  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "New To AscendTMS as Broker"

April 26, 2022

5.0

So far so good with its uses and fluidity.

Pros

Ease of use, integrations with other loadboards and factoring, user friendly for the non technical ones.

Cons

Nothing so far. It does everything the company needs and is affordable for start up company.

Alternatives considered

[Dr Dispatch](https://www.capterra.com/p/79334/Dr-Dispatch/)

Reason for choosing AscendTMS

Much better system, up to date look, more integrations at your fingertips, and free system utilization as promo for partnering with Axle factoring.

Review Source

Response from InMotion Global

April 29, 2022

THANK YOU, Tamika! What an AWESOME review. You rock!!! The AscendTMS Team.

AA

Abdo A.  
Business Development/Freight broker  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Excellent TMS"

June 24, 2022

5.0

Pros

Doesn't glitch, slow or gave up on you. attentive quick responsive customer support.

Cons

I can't think of any.

Review Source

Response from InMotion Global

June 28, 2022

WOW - AMAZING!!! Thank you. You ROCK, Abdo!

LP

Larry P.  
VP OPERATIONS  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "AssendTMS is helping us grow and develop our business."

May 18, 2022

5.0

So far I don't have really any complaints. Its easy to use and train staff on. It's simple enough that everyone can adjust and start using it within just a few minutes of training.

Pros

The ease of use and how stream line it is to just strart and get everything going.

Cons

Wish you could split loads easier. Should be a feature for splitting a load between two carriers.

Reason for choosing AscendTMS

They had a ton of good reviews online and a strong following.

Switched from

[Dr Dispatch](https://www.capterra.com/p/79334/Dr-Dispatch/)

Software was old and hard to access. No new updates and a lot of software issues.

Review Source

Response from InMotion Global

May 23, 2022

WOW WOW Amazing, Larry. Thanks for the super great review! You ROCK! The AscendTMS Team

Joshua A.  
Freight Broker  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Great TMS Software!"

August 10, 2018

5.0

I have been using Ascend for just under a year now and have loved it. It really helps simplify my day and keep things moving. From building loads to making check calls, Ascend helps keep me organized. I would highly recommend using Ascend, you will be happy you gave it a shot!

Pros

Fantastic and easy to use one stop site for building, managing and keeping track of loads on the road.

Cons

Website works fine on my mobile, but would love to see a mobile app for Ascend to make building loads on my phone easier.

Review Source

BE

Brandon E.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "More load posting options"

May 19, 2020

5.0

Pros

Very simple and user friendly. The ability to attach docs to the loads and retreive them is very easy

Cons

It needs more features when posting loads to the load board. Additional comments and commodity fields to populate DAT's comments and commodity fields. DAT requires constant refreshing or your post will get lost down the list if you don't manually login to DAT and refresh your posting, that should be a feature Ascend should auto refresh the posting every 15 minutes.

Review Source

Response from InMotion Global

July 10, 2020

AMAZING!! Thank you, Brandon. The AscendTMS family!!!

HS

Henry S.  
Owner  
Computer Hardware  
Used the software for: 1-2 years

### "Great product!"

December 2, 2022

5.0

Makes my life a lot easier

Pros

Great with order management and cross docking.

Cons

Can be a little confusing until you get used to working with it

Review Source

Response from InMotion Global

December 5, 2022

WOW WOW WOW - Thanks, Henry. You truly made our day! What an AMAZING review from an AMAZING person. Thank you!!!! The AscendTMS Team.

RH

RICK H.  
PRESIDENT  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Exceeds all of our expectations"

November 15, 2017

5.0

Low Cost - High return on productivity for my staff.

Pros

EASE OF USE - ADDING CARRIERS, CUSTOMERS, USERS IS A STRAIGHTFORWARD PROCESS MOVING BETWEEN TASK IS SIMPLE AND EASY. THE ACCOUNTS RECEIVABLE AND ACCOUNTS PAYABLE DATA IS LINKED DIRECTL WITH QUICKBOOKS ON-LINE - SAVING DUPLICATE ENTRY WORK . System now has a Commissions option which will save even more time when dealing with our Sales Agents.

Cons

No real issues, we would like to see a little more ease in entering our carrier invoices into the system as we currently enter one and start over - system would be a little easier if it returned to you the original page you were on when a number of carrier invoices are being entered at one time. We also find not having ability to audit activities by users is an item that must be addressed.

Review Source

Response from InMotion Global

November 16, 2017

Thank you, Rick, for the awesome review. You guys are amazing!! The AscendTMS Team

CM

Collin M.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Can’t Believe We Did This Job Without It"

February 2, 2022

5.0

Smooth and efficient

Pros

I love how everyone has access to the load, the transparency of being able to submit it to accounting when the load is completed and paperwork upload for the drivers straight from text message instead of them downloading yet another app. Awesome

Cons

None, anything we find that we don’t like we make a suggestion and you fix

Alternatives considered

[ITS Dispatch](https://www.capterra.com/p/106760/ITS-Dispatch/)

Reason for choosing AscendTMS

You guys responded first

Review Source

Response from InMotion Global

February 5, 2022

WOW WOWthanks for the great review, Collin! You're the BEST! The AscendTMS Team.

VR

Vicki R.  
Office Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "TMS Ascend "

August 12, 2021

5.0

Love it! Makes my job easier and run smoothly

Pros

Very user friendly! I like how easy it is to get the BOL and rate confirmation

Cons

I wish when in a load there would be the price showing without going out to see what it's posted for.

Review Source

Response from InMotion Global

August 13, 2021

WOW Vicky! THANK YOU so much for this amazing AscendTMS review. Welcome to the family! The AscendTMS Team!!!

MY

Monwei Y.  
Admin  
International Affairs  
Used the software for: 6-12 months

### "Exemplary Customer Support"

February 8, 2022

5.0

Pros

I liked the human contact and support versus an automated QA system. The support team, with the webinars, and rapid response time through email are exemplary.

Cons

It can be a bit clunky. I’d prefer a more aesthetically pleasing interface.

Review Source

Response from InMotion Global

February 11, 2022

AMAZING, Monwei - thank you so so much for your wonderful AscendTMS review. The AscendTMS Team!

NB

Nathan B.  
Billing Specialist  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Amazing Support"

February 10, 2023

5.0

Support is amazing and always helps with everything I need when I have any issues.

Pros

I like how straight forward and easy to use the software is.

Cons

There are lots of new updates that happen frequently, so always new features which make processing for billing easier.

Review Source

Response from InMotion Global

February 14, 2023

AMAZING, AMAZING AMAZING. Thank you, Nathan!!

Casey K.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "CEO"

April 24, 2019

5.0

As an owner of a 3PL I have to use software that keeps track of all my top line revenue, gross margin, and commissions for my sales team. Ascend does a great job of all of that. The board itself where I keep track of the companies shipments is very easy and simple to view. It has to be when you're moving a high volume of loads and need to stay organized. Overall great product.

Pros

1\. In the cloud. 2. UI is great. 3. Easy to add users, delete users. 4. Great reporting.

Cons

Nothing. They continue to improve their software every month adding new integrations and add ons.

Review Source

BJ

Bobby J.  
Broker  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Fifth Wheel Logistix Loves AscendTMS"

December 8, 2021

5.0

I'm still getting use to the software but it see that it will be able to handle my business for a long period of time.

Pros

User friendly and a lot of Bang! for the buck.

Cons

Wish they would partner with Safer so I could have the benefit of downloading addition carrier insurance certificates.

Reason for choosing AscendTMS

The benefits of using AscendTMS caught my eye out of the gate.

Switched from

[ITS Dispatch](https://www.capterra.com/p/106760/ITS-Dispatch/)

Not EDI capable and too price to not be and if felt more geared towards carriers.

Review Source

Response from InMotion Global

December 13, 2021

THANK YOU, Bobby!!! You ROCK. I'll let the team here know how happy you are with them! The AscendTMS Team.

GB

Gard B.  
Partner  
Transportation/Trucking/Railroad  
Used the software for: I used a free trial

### "New to AscendTMS"

July 24, 2021

5.0

I've been pleased that we chose AscendTMS. We have a new business and are still setting up and learning the program. As with all programs, there is a learning curve even after using similar programs for years. But it has been a good experience.

Pros

We like all the features included with the software. We are new to it and setting things up, and it's been very easy to learn. Customer support is quick to respond if you can't find the answer in all the tutorials and guides.

Cons

We haven't been on long enough to find any glitches. There is a lot of things to learn in it if you are new to the program, and it can take a little time to get used to it.

Reason for choosing AscendTMS

We selected AscendTMS for the features and price. And great customer service comes with it.

Review Source

Response from InMotion Global

July 26, 2021

Thanks, Gard. What an AWESOME review of AscendTMS. Thank you from the entire AscendTMS team here!!!

JC

Jay C.  
Manager  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Fantastic Support"

August 29, 2019

5.0

Overall this is a very easy software to configure and use.

Pros

Ease of Use is by far what I like most about this software. I feel like I am missing steps, but its just that easy.

Cons

I do wish there were more user permissions, where you can lock out employees from certain areas. I am told that these features will be available 2019 Q4.

Alternatives considered

[ITS Dispatch](https://www.capterra.com/p/106760/ITS-Dispatch/)

Reason for choosing AscendTMS

Cost was the biggest reason we chose AscendTMS. Being in the industry over 15 years, Ascend has by far been my favorite over any other system, and I have used quite a few.

Switched from

[ITS Dispatch](https://www.capterra.com/p/106760/ITS-Dispatch/)

We switched from Truckstop because of the cost, response time, friendliness of the support department, and ease of use.

Review Source

Response from InMotion Global

September 5, 2019

Jay... thanks for the amazing review. You are awesome. The AscendTMS Team.

AB

Anne B.  
President/CEO  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Ascend Review"

April 15, 2020

5.0

Overall myself and my company have had a very positive experience with the software.

Pros

The software is extremely user friendly and I love that it is web based!

Cons

There really isn't anything I would change at this time

Reason for choosing AscendTMS

After leaving my family company to open my own company i took a class alongside my brother and business partner through International Freight Institute and\[SENSITIVE CONTENT HIDDEN\] recommend using this software. She was a trusted teacher and we had no reason to doubt that her suggestion on this software would be misleading and we have been very happy with implementing it into our work. A great tool to have!

Review Source

Response from InMotion Global

April 22, 2020

Wow ..thanks, Anne. What an AMAZING review of AscendTMS. You are amazing, too! The AscendTMS family.

ML

Matt L.  
CEO  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Excellent TMS"

August 15, 2019

5.0

The billing process has really improved thanks to the seamless integration with QBO.

Pros

It's incredibly user-friendly and customizable. I've used several (far more expensive) TMSs in the past decade, and AcendTMS is the best by far. The ease of use, integrations, and great customer service have made me a huge fan.

Cons

My only critique is that there is no open API yet, but I'm told that's in the works. I'm glad they're taking their time with it.

Reason for choosing AscendTMS

Better pricing and flexibility.

Review Source

Charles L.  
President  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Great Customer Service and the cross platform integration"

August 9, 2019

5.0

Pros

The Customer Support office, especially \[SENSITIVE CONTENT HIDDEN\], is great. They are always on top of getting things fixed. The biggest draw for me was the integration with Quickbooks online. Really simplified one of my workflow processes.

Cons

When I tried to use a phone recently the experience was not the best. I would also like to see SMS driver dispatching as a feature.

Review Source

Response from InMotion Global

August 14, 2019

Charles - what an AMAZING review!!! Thank you SO MUCH. The AscendTMS Team.

JY

Joseph Y.  
Account Executive  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Great Service and Great Price"

April 24, 2019

5.0

Great! Customer service is always available to help and lets me get my drivers there rate confirmations super quick. I would recommend AcsendTMS to anyone in the industry because of it's simple and organized functions.

Pros

The all in one ability to post, book, and build a load. Great software also to keep track of rates.

Cons

Only thing is once in a while will take a while to load a reporting page.

Review Source

Response from InMotion Global

April 26, 2019

Thank you so much for this very special review! The AscendTMS Team.

RE

Robb E.  
Accounting Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Great software system"

September 24, 2020

5.0

Pros

System is very easy to use. I also like that it is easy to modify invoices.

Cons

When I am adding carriers to Quickbooks I would like to be able to do a search to find a carrier instead of just scrolling down the screen to find the carrier. Doing a search would speed things up.

Review Source

Response from InMotion Global

September 25, 2020

Robb...THANK YOU THANK YOU!!!! . We will tell the ENTIRE team here about how well AscendTMS is doing for you and your business. The AscendTMS Team!

KL

Korey L.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "New user"

January 3, 2023

5.0

Just started using.

Pros

New to software but there are an abundance of options.

Cons

Pricing is high compared to most. Seems like system is more geared fro Brokerage even if turned off in settings. Still getting used to.

Reason for choosing AscendTMS

Seems like more streamlined process.

Review Source

Response from InMotion Global

January 6, 2023

WOW WOW WOW - thank you so much!!!!! You ROCK, Korey.

SF

Steve F.  
Consultant  
  
Used the software for:

### "A new user, implementing a TMS to a broker start-up"

February 9, 2016

5.0

The brokerage business is not complex, it involves arranging freight transportation. The details are important and many however and to build a brokerage that will grow and increase in value a solid--not complex--TMS is required. First of all, Ascend TMS is in the cloud. No need to invest in and manage (and worry about) a server. And brokers can access it anywhere they have an internet connection. Second, simplicity. I've been in this business over 40 years and the intuitive features of AscendTMS appeal to my sense of KISS--keep it simple stupid. With the challenges inherent in arranging transportation today, simple technology allows me to focus on the more complex issues of people, customers and carriers. Third, you can start for nothing. Zero. Nada. Gratis. No credit card is required and you can literally be on the TMS and working right away. Perfect for the start-up broker. And as you grow the cost is $49/user--3 user minimum. And, no lengthy and punitive contract to sign. And no minimum term. Fourth, it's feature rich for a TMS. Need a rate engine? It's included. Document management--included (go paperless, it's 2016). Cell phone tracking of drivers? It's in the system. No need to go to outside vendors. Get the reports you want. If you don't see a feature you need, let Ascend TMS know and they try to get it for you. All in all, Ascend TMS offers incredible value. And developing, marketing and servicing the TMS is their only business. Not a load board company. Not a 3PL. Just a TMS company, in the cloud. I'm looking forward to a long, mutually beneficial relationship with our Ascend TMS and will update this review after getting a few quarters under our belt.

Review Source

Response from InMotion Global

February 9, 2016

Steve - thanks for the amazing review. I wish you lots of luck (and PROFITS) for your brokerage business. AscendTMS will help you get there!

JP

JACOB P.  
Account Executive  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Thank you for your services"

June 25, 2020

5.0

Very appreciative to the services you provide, thank you

Pros

Ascend is user-friendly. Very affordable. Quick access to information that is needed.

Cons

There could be less steps to completing tasks

Reason for choosing AscendTMS

Amazing reviews for Ascend

Review Source

Response from InMotion Global

July 6, 2020

Jacob - what an AMAZING REVIEW. Thank you so so much. The AscendTMS Team.

AO

Andrew O.  
Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Great software"

November 11, 2020

5.0

Good support!

Pros

Convenience, Easy to use! great integrations

Cons

All features good for us, Quick books and invoicing awesome

Alternatives considered

[Trimble TMS](https://www.capterra.com/p/175186/Transportation-Management-and-Trucking-Software/)

Review Source

Response from InMotion Global

November 18, 2020

AWESOME - YOU ROCK, ANDREW! Thanks for the most amazing review. The AscendTMS Team

AF

Alex F.  
Partner  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "The AscendTMS software is so good, that you want it to be perfect!"

August 1, 2019

5.0

Pros

AscendTMS is intuitive and user-friendly. Also, the application is ergonomic and aesthetically pleasing. Connections with Triumph and load boards are a plus.

Cons

Some features are not fully developed: - loads, returned from load boards need to have essential information, that can be used for work. Consult an SME. - There is no bulk import of loads. Very helpful feature for the EOD tasks. - Export of customers is missing. - I would love to customize columns on various objects: locations, customers, etc. For example: a) customers table displays address, but does not display e-mail. E-mails are used more often these days; b) it would be helpful if locations display private notes (searchable); - Driver pay management requires a lot of repetitive manual tasks. Unless I'm missing some knowledge. Imagine having to generate settlement reports for 10 drivers at the EOD. How to mark all items paid and report exported as PDF in one click?

Review Source

Response from InMotion Global

August 2, 2019

Hi ALex - AMAZING review. Thank you so SO much. You are amazing. The AscendTMS Team.

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