# Page 8 | AscendTMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is AscendTMS the right Transportation Management solution for you? Explore 361 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/reviews

---

AscendTMS

4.9 (361)

[View alternatives](https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 8 - Reviews of AscendTMS

## Showing most helpful reviews

Showing 176-200 of 361 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JS

Jameslee S.  
owner  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "review"

June 1, 2022

5.0

Pros

The fact that I can keep an eye on my invoices and know where money is going. but need help setting this up better so I can do so

Cons

I need help learning more about the software and needing to find a way to schedule with someone so I can understand and work more on this software

Review Source

Response from InMotion Global

June 2, 2022

What an AMAZING review! Thank you so much. The AscendTMS Team.

TN

Todd N.  
President  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Ascend review"

February 11, 2021

4.0

very good

Pros

ease of use. Appearance of the bills of lading and ease of sending documents & uploading docs

Cons

we do not have the ability to enter our intermodal shipments.

Review Source

Response from InMotion Global

February 16, 2021

Todd - thanks for the AMAZING review. FYI - we have specific intermodal features for you coming later this year, too!!! Thanks, Todd! The AscendTMS Team.

DM

Danielle M.  
Operations  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Amazing Customer Service"

March 31, 2020

5.0

We have had great experiences with AscendTMS. Whenever we find issues, they are right on it and get fixed ASAP

Pros

The software is very easy to use and you can customize it for your needs.

Cons

Not having the ability to deal with multiple loads at a time.

Review Source

Response from InMotion Global

April 1, 2020

Danielle - what an AMAZING review. Thank you so much!!! The AscendTMS Team

JO

JC O.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Not perfect but to me its the best choice and its getting better"

February 15, 2019

4.0

Ive been using this for years and im very pleased. Couldnt imagine not having it.

Pros

Its easy and straight forward to use and It just organizes your trucking world Clean friendly interphase. Customer service is the best. Very customizable.

Cons

No iPhone app and the mobile version is glitchy.

Review Source

Response from InMotion Global

February 19, 2019

JC - thanks so much for the AWESOME review. The AscendTMS Team.

Shawn C.  
Freight Broker  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Ascend is where it's at!"

September 26, 2022

5.0

Pros

All the integrations and ease of use. Customer support and all the learning features are golden.

Cons

So far, nothing. I'm still in the learning phase yet it is seamless to learn the functions.

Review Source

Response from InMotion Global

October 10, 2022

You are AMAZING, Shawn. Thank you for your AMAZING REVIEW of AscendTMS. You ROCK! The AscendTMS Team.

Jim H.  
Freight Broker & Owner  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Ascend TMS has helped to make the entire process of brokering freight easier for my company."

January 3, 2018

5.0

Pros

The ease of use. The software is very intuitive. I am beginning the process of hiring new agents, and I fully expect them to be able to get a handle on the software within a day, and to be experts within a week. This is the easiest to use, most intuitive TMS I have seen.

Cons

I wish there was a feature to input, and then search by, Carriers' available equipment and states of operation.

Review Source

JJ

John J.  
owner  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "My experience with Ascend TMS logistics software"

July 17, 2019

5.0

It's a great system, I especially like how it integrates with Quick books. Your customer service department is great. I would especially like to thank representative

Pros

Able to navigate through it easily. It has all the functions I require. Customer service is great. I would certainly like to bring to your attention that I could not be more pleased and satisfied with your representative \[SENSITIVE CONTENT HIDDEN\]. I was having a few issues with my load posting with Nextload, and she immediately got in contact with representative@ Nextload, and between the two of them it was corrected in no time. She was keeping me updated as repairs were being done , to see if she could help me in any way until the issue was resolved . That really meant a lot to me , and to my business. Her customer service skills are beyond excellent !! She makes you feel very comfortable as she walks you through any issues you might be facing as a new or existing customer. She is very kind, and extremely patient !! She is without doubt a fantastic representative for your company. Her attention to detail and her professionalism shines through constantly, you don't find that very often these days ! It's obvious that not only does she know what she is doing, she does it with a wonderful attitude and disposition. She is very professional and informative, not to mention sweet and kind !! Thank you, \[SENSITIVE CONTENT HIDDEN\].

Cons

I feel that it should come with at least one of the two big load boards like DAT or Truckstop . The list of manufacturers to approach for business is way outdated . 60% if businesses are no longer in business.

Review Source

MM

Michelle M.  
Traffic Coordinator  
Information Technology and Services  
Used the software for: 1-2 years

### "Good software"

February 14, 2020

5.0

Pros

This system easily maintains our loads and the accounting tab was confusing at first, but once it's learned, it's pretty easy to use.

Cons

Trying to find a simple answer to my question in the topics

Review Source

Response from InMotion Global

February 17, 2020

Michelle, thank you for your amazing 10/10 review. You are amazing! The AscendTMS team.

NL

Nancy L.  
Assistant  
  
Used the software for: 1-2 years

### "This has made my work load a lot better"

January 16, 2018

5.0

Pros

This software had made keeping up with every load so much easier, and faster. I can just pull up a load by load number search for a carrier by many different searches. Verifying a carrier is so easy and keeping track of each carrier has proved to be great.

Review Source

CM

Cynthia M.  
accounting  
Translation and Localization  
Used the software for: Less than 6 months

### "Accounting"

June 10, 2022

5.0

less repetition with the bols and invoices

Pros

I mostly like not having to worry about sending out the invoices, I am not sure I have used the software enough to comment

Cons

I am not sure I have used the software enough to comment

Review Source

Response from InMotion Global

June 13, 2022

Wow, Cynthia - what an AMAZING REVIEW!!! Thanks SO much! The AscendTMS Team

SF

Scott F.  
Owner  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Steve is the man"

July 23, 2019

5.0

10 / 10

Pros

Easy to use. Tracking tracing accounting all in one

Cons

reports could use some work. More information is benefical

Reason for choosing AscendTMS

is was cost effective and easy to use

Review Source

Response from InMotion Global

August 1, 2019

Thanks SO MUCH, Scott - awesome review. We have a present for you soon in the reporting area LOL :-). The AscendTMS Team

EB

ELIZABETH B.  
President  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Great Program and Easy to Use"

September 15, 2020

5.0

So far, things have been great and as we learn the entire features, I know that it will only get better and will help to make our business more efficient.

Pros

What's not to like? AscendTMS has it all in one place! The flow is smooth and works from loads to payroll which cuts our workload time down tremendously.

Cons

I'm happy with the features thus far but it seems like AscendTMS is willing to listen to you if you have a suggestion. Being new to the software, I had a couple of questions to get me fully in the system and I worked with \[SENSITIVE CONTENT HIDDEN\] via telephone who was great! \[SENSITIVE CONTENT HIDDEN\] was supportive and patient with my questions and walked me through the process.

Review Source

Response from InMotion Global

September 21, 2020

Dear Elizabeth - THANK YOU for your AMAZING review of AscendTMS. You are amazing!!! The AscendTMS team.

OM

Oliver M.  
Freight Broker  
Logistics and Supply Chain  
Used the software for: I used a free trial

### "\[sensitive content hidden\] "

January 9, 2024

4.0

Pros

User easy Not too hard to manage Great support team

Cons

Could integrate with more platforms in logistics

Review Source

Response from InMotion Global

January 15, 2024

AMAZING REVIEW!!!!! Thank you!!!!

HL

HAYDEN L.  
President  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Hidden Gem"

August 29, 2019

5.0

Pros

Ease of use, creation of a load is very simple and love the fact the shipper/customer/receiver info pulls thru from Google - avoids a lot of typing

Cons

lack of reporting features but overall still a good products

Reason for choosing AscendTMS

Was looking for a cost friendly TMS system that we could use to manage our loads and drivers and Ascend does that effectively

Review Source

Response from InMotion Global

September 13, 2019

Amazing review! Thank you, Hayden. The AscendTMS Team.

MJ

Martina J.  
Owner  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Wonderful Service "

January 3, 2020

5.0

Ascend TMS provides the Accounting, tracking, load posting, Carrier qualification/onboarding, all of this plus other features I have yet to tap into. On top of the all inclusive features, Ascend TMS has pleasant customer representatives.

Pros

The software offers everything I need to run my Brokerage at a reasonable price. Anytime I need help, the support team is right on it. People like \[SENSITIVE CONTENT HIDDEN\] give Ascend TMS a great reputation for the exceptional customer service.

Cons

There is nothing to mention here at this time.

Reason for choosing AscendTMS

Ascend TMS offers my company everything we need to operate at an affordable price.

Review Source

Response from InMotion Global

January 6, 2020

Thanks, Martina. We are so so glad that you are are so so HAPPY with AscendTMS. :-). We have more (always free) new features coming in a few days. Thank you for sharing your amazing review . The AscendTMS team.

DM

Davina M.  
Owner  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Definitely the best TMS out there"

February 18, 2021

5.0

Overall, I am very happy with the product. We used to track our loads in a Google Sheet, which got really messy after a while. This is a much better and more organized way to manage things on a daily basis.

Pros

I love that there is a free option and that the paid version is so affordable. Having so many built-in features keeps my overhead low and means we're no longer using a spreadsheet to track loads!

Cons

The regularly scheduled training webinars are general (for both brokers and carriers) instead of specialized to one or the other. That means there are some topics covered that I don't need to know.

Reason for choosing AscendTMS

Ongoing Cost is affordable, So many features, Free Trial to test it out

Review Source

Response from InMotion Global

February 23, 2021

THANKS SO MUCH, DAVINA. What an GREAT review. We're so glad you love AscendTMS. I'll tell the whole staff about this. The AscendTMS team!!

DM

Destinee M.  
Office Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Great Customer Service"

August 31, 2020

5.0

The thing that stood out the most was the customer service team, specifically \[SENSITIVE CONTENT HIDDEN\]. She was always so friendly and quick to respond. She helped us solve any issues with the system, or navigate through it.

Pros

The TMS system is easy to navigate, easy to edit documents or load details.

Cons

Reporting tools were easy to create, but it could be more narrow in options for creating the report. We did occasionally have issues where loads were lost, but customer service noted it and fixed those issues as far as i know

Review Source

Response from InMotion Global

September 17, 2020

Thanks, Destinee - you are so amazing! Thanks for the fantastic review of AscendTMS. We are so pleased that you LOVE it. . The AscendTMS Team

AH

Ash H.  
Freight Agent  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Great pick for a small broker or carrier"

February 18, 2021

5.0

Pros

Integration was very simple. You can register online with the free trial and be ready to go in minutes. The sample data was helpful in learning the lay of the land, and the features are endless. Integrates easily with DAT and other load boards. Built in tracking for trucks.

Cons

The only downside so far, which is not Ascend's fault at all, is that we will not be connecting it to Truckstop.com. Ascend DOES have the feature available, but Truckstop.com charges so much to give you the integration code. I understand that Truckstop charges this fee no matter which TMS you integrate with, so it's still best to go with Ascend to save money on the TMS side!

Review Source

Response from InMotion Global

February 23, 2021

Wow wow WOW!! THANKS SO MUCH, ASH. What an amazing review. We're so glad you love AscendTMS. The AscendTMS team!!

CC

Clint C.  
operations  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Very "User" Friendly"

June 7, 2022

5.0

Only used it for 3 days, but is easy/efficient enough to use without much help.

Pros

The ease of function navigation. I had very little trouble building loads right off the bat.

Cons

load building process... It would be even easier to build loads if some of the load building steps were consolidated.

Review Source

Response from InMotion Global

June 8, 2022

You are THE BEST, Clint. Thank you. You are AMAZING!

SJ

Sam J.  
Dispatcher  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Great Software"

February 14, 2017

5.0

We used another dispatching software when we started our business but it did not have everything that we needed to be successful. One day my boss sends me an email to checkout Ascend. WOW! We switched that day. Everything that you get for the money is unbelievable and they are adding things all the time. You will not make a mistake by using Ascend

Pros

Very easy to use and the price for everything that you get

Cons

can not customize it to what you need

Review Source

Response from InMotion Global

February 15, 2017

Sam, your great review is greatly appreciated. Thank you! The AscendTMS Team

BC

Brent C.  
President  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Always so easy"

June 10, 2019

5.0

This software is huge for us! Makes life so easy and it seems to integrate with almost any other software!

Pros

so easy to use, so easy to deal with them.

Cons

Nothing to mention. I have really enjoyed the software.

Review Source

Response from InMotion Global

June 12, 2019

Brent - thank you for such a wonderful review. The AscendTMS Team.

VC

Vince C.  
Owner  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "So user friendly "

November 17, 2022

5.0

GREAT!! Love the customer support.\[SENSITIVE CONTENT\] is GOATED 🐐

Pros

Load building and document generators. Easy to navigate

Cons

Have not found anything I don’t like about it yet!

Review Source

Response from InMotion Global

November 24, 2022

WOW WOW WOW - Thanks Vince! Leanne is going to get a raise!!! YOU ROCK! The AscendTMS team!!!

WP

William P.  
Operations Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Love This Software"

February 6, 2017

5.0

We love this software, very simple to use and always improving by adding more features. Ascend has kept our paperwork to a minimum and keep our payroll straight as well. I personally like the color patterns, easy to see by the colors the status of the load. Easy to use and manage. Great job!

Pros

The simplicity of it, no major instructions to read to understand it.

Cons

That i had to wait all this years for it to be available, wish you where here sooner, save us a lot of work.

Review Source

TS

Thomas S.  
COO  
  
Used the software for: 6-12 months

### "Good Software"

March 23, 2018

4.0

Pros

I would give it 5 stars, but the one thing it's missing is maintenance reports for trucks. If that could be added, then I could see it being a great software program

Cons

It does not allow you to keep certain reports on you fleet like Trucking Office does. We have signed up for Premium, but those reports are not there. We will have to keep using Trucking Office until then.

Review Source

Response from InMotion Global

April 6, 2018

Thanks for the amazing review, Thomas. It is greatly appreciated and it's very meaningful to the AscendTMS team here to get positive feedback. Let us know if we can do ANYTHING MORE for you. You are a valuable part of our success here.

MA

Muhammad A.  
Sr. Linehaul Accounting Manager  
Package/Freight Delivery  
Used the software for: 6-12 months

### "Convenient to work with!"

April 1, 2019

5.0

Ascend TMS has enabled us to consolidate all our trailer information at one place.

Pros

The software is easy to use whilst providing a lot of useful features. It offers the ability to communicate with the drivers which is a very useful feature in order to track the drivers.

Cons

I would say the ascend portal/software could be sped up a bit.

Review Source

Response from InMotion Global

April 3, 2019

Thanks for the great review, Mohammed! Enjoy AscendTMS.l!!!

Similar Products

Featured